We have very service each time we stay at this hotel. The customer service is outstanding. The food is good. You have to visit for Sunday breakfast to enjoy one of Kenny's waffles or omelets. We also like the location of the hotel.Genuine Expedia guest review
"Everything costs more."
Nice hotel but it irritates me when anything else is extra, even the waterGenuine Hotels.com guest review
The Pillows were not firm enough so my wife and I woke up with sore necks.Genuine Expedia guest review
"Nice hotel next to Expo center"
The staff was very friendly. The room was clean and the bed was comfortable.Genuine Expedia guest review
"Wrong in Topeka."
I recently stayed at the Capital Plaza hotel and was less than satified. The hotel carpet was bulged which almost tripped me multiple times in my room and i was also kept out of my room because the hall carpet infront of my room was torn up being repaired. The staff was very freindly and the location was great for the conference i was in but it will […] be a while before i think of staying there again. Read moreGenuine Hotels.com guest review
"Coffee Maker in the potty. Excellent breakfast!"
I don't like that the coffee maker is by the toilet. Gross. And there isn't a mini fridge. Everything else was wonderful! Excellent breakfast!!!Genuine Hotels.com guest review
Response by Capitol Plaza Topeka Dear est, Thank you for your comments regarding your stay with us. I understand your concerns with the coffee maker in the bathroom, and we are looking at plans to move these when possible. I am glad that everything else was good for you. Thanks for the great comments regarding breakfast. Sincerely, Kevin
"Capitol Hotel Not Close to Capitol"
Our recent stay was fine but the hotel's name gives one the impression that the hotel is close to the Capitol Building. It is a fairly long walk to see the Capitol and the hotel itself is not near any restaurants or downtown area. After a long drive, the last thing someone needs is to get back into their car in search of a bar/restaurant. The hotel […] does provide facilities i.e. bar and restaurant but the staff in the bar area was less than enthusiastic and the bar lacked atmosphere. The room was fine although the bedding and curtains were a bit outdated. The outside of the hotel almost looks like a hospital and its location was a bit disappointing. Otherwise, I would recommend it to someone since there are not many hotels in this particular area. Read moreGenuine Expedia guest review
I took my grandkids for an overnight, they loved it. It was very nice, clean and comfortable. The kids (ages 3 and 5) loved the glass elevator and we had a room on the top floor that was very exciting to them! Staff was very friendly, pool was ok, would be nice to have a shallow part for little ones, but all in all I will probably stay there again.Genuine Hotels.com guest review
One King Bed This room measures 247 square feet (22 square meters). Complimentary wireless Internet access keeps you connected, and cable channels with pay movies are offered for your entertainment. A coffee/tea maker is supplied while a microwave and refrigerator can be requested. Bathroom amenities include a hair dryer. Complimentary newspapers, an […] iron and ironing board, and a clock radio are among the conveniences offered. -------FYI: we were told there were NO MICRIWAVES and the fridge would be $30! We had to take all our groceries back. We have used this facility before, were never charged for either, and we won't be back. Sad as this is one of THE BEST hotels in the area. Very upsetting and unfortunate. Read moreGenuine Expedia guest review
"Quick stay but great"
Great place, room was mostly clean except that we found a dirty black sock in the corner when we walked in. It was pretty much in plain sight, so I'm not sure how that was missed. Other than that, the room was nice, the hotel was nice, etc and we felt very safe there. It's a fairly plain looking hotel from the outside, but the inside has some charm […] and is kept nice. We only stayed one night as we passed through. We were only in Topeka around 18-19 hours probably. Read moreGenuine Hotels.com guest review
"Nice location. Close to Capitol."
Great stay. I arrived early and they let me have an early check-in. Food was great.Genuine Expedia guest review
There was no shampoo in my room and since I was only staying in town for one night I had packed light, relying on hotel amenities. This was frustrating...using soap to wash my hair! Hotel staff didn't make amends very well.Genuine Expedia guest review
"Good size room, great lobby"
Room was good size, with sofa included. Clean. Good lobby and good location.Genuine Hotels.com guest review
Response by Capitol Plaza Topeka Thanks for the great comments. Safe Travels
If you are going to relax after a hard days work in the hot tub, it's definitely not going to happen here. No power at all from the jets, and not very hot. Sharon did help us out with that situation. The rooms do have worn out carpet pad, wrinkles. Other than that the room décor/ bedding is comfortable. The room also has a comfortable feel as well. […] Chef Kevin was awesome and took great care of us at breakfast! The wait staff, not so much. It is a very pretty hotel to stay at. Read moreGenuine Hotels.com guest review
"Convenient for Expo"
Stayed at this hotel for weekend event at Domer Arena and proximity was key. Only there to sleep, no other amenities used. Room was clean, had everything I needed.Genuine Expedia guest review
"Great stay in Topeka"
The hotel was clean, the staff was friendly. We had no complaints.Genuine Expedia guest review
Need a bigger gift shop!!! What hotel doesn't carry any kind of protection!!! Unheard of!!!Genuine Expedia guest review
Only thing I found an.issue with was linen wad rough.Genuine Hotels.com guest review
"Okay for the money"
Got a good price and that's why we chose CP for this trip. Asked for two queens and got two full size beds. Rooms faced onto atrium and noise from below was very evident. Room was very clean and staff was efficient. Had dinner in bar and enjoyed the nachos and beer.Genuine Hotels.com guest review
"Very comfortable property"
Wonderful facility!!Genuine Hotels.com guest review
Response by Capitol Plaza Topeka Thank you so much for the kind comments. We are pleased that you enjoyed your stay at the Capitol Plaza Hotel and look forward to having you return.
Did not enjoy, bed was uncomfortable and was unable to sleepGenuine Hotels.com guest review
Response by Capitol Plaza Topeka Thank you for your comments regarding the comfort of the bed. We use a Serta Presidential Series Mattress that normally get rave comments. I apologize that this mattress was not comfortable for you. I hope everything else was satisfactory for you, and sincerely hope that you will come back and give us another try.
Beautiful hotel with a friendly staff. We will stay here again.Genuine Expedia guest review
Response by Capitol Plaza Topeka Thank you for your kind comments! We appreciate the compliments and will share with the staff!
"enjoyable and relaxing"
staff was friendly. bed was the most comfortable bed i have ever slept in. excellent experience.Genuine Expedia guest review
it was average. we still prefer drury inn. topeka needs one!Genuine Expedia guest review
Beds were a bit uncomfortable, and the fixtures I thought would be more updated considering the age of the hotelGenuine Hotels.com guest review
"close to Capitol"
Loved the hotel and location.Genuine Hotels.com guest review
"Great hotel with location close to downtown & Expo"
There was a convention going on at the same time. So the only difficulty were with other guests.Genuine Expedia guest review
This is a very nice hotel in SW Topeka within a short walk of the Topeka Convention Center. We were in the area for a basketball game in Lawrence, but every good room there was booked, so we stayed in Topeka. And I'm glad we did! This hotel had everything we needed and it was a nice place to stay. The room was clean and quiet. We had a king size bed […] with sofa and desk. The bathroom was ample sized and well featured. We got a great Valentine's package room rate which was much cheaper than we would have gotten anywhere in Lawrence. Overall, we really liked the hotel and plan to stay here whenever we're back in the area for another basketball game. Although the hotel restaurant offers a good looking breakfast buffet, we recommend Hanovers at SW11th & S. Kansas Ave. for breakfast. The food was great and it looks like everybody in town stops in here. Read moreGenuine Hotels.com guest review
"In town for a visit with family"
I absolutely loved the stay. I got there early and they let me check in early, which was nice. When I had lunch, the waitress was a little cranky and it took a while to get service, but other than that, I really enjoyed my stay.Genuine Hotels.com guest review
Nice rooms fairly quiet great place for mature couples overall satisfied with the hotelGenuine Hotels.com guest review
"Comfortable and quiet"
Overall a nice place to stay, very quiet rooms and friendly staff. The only complaint was the speed of the breakfast service in their restaurant. We opted not to do the buffet breakfast and order off the menu, which to me took a very long time to prepare. But still a nice hotel.Genuine Expedia guest review
Loved it. Perfect.Genuine Hotels.com guest review
Excellent location. The hotel is showing its age and desperately needs to be updated.Genuine Hotels.com guest review
"Near the capital building"
I stay in less expensive hotels that furnish microwaves and refrigerators with the room and do not charge extra, The frig I received for medical reasons froze the contents by morning. The room was clean, quiet, and comfortable. It was cold in the morning in the restaurant section while eating breakfast. Food was good, but became cold in about 5 minutes […] due to air temp. Of course, it was about 5 degrees outside - and all that air was flowing through the hotel. Read moreGenuine Hotels.com guest review
We stayed here because we were exhibiting at the Expo Center. It was a short walk to the Expo and the hotel was clean and staff very friendly. I will stay here again.Genuine Hotels.com guest review
great, had an issue getting seated at breakfast. seemed like a long wait.the area was not busy so not sure the issue.Genuine Hotels.com guest review
"Need service training"
Front desk and housekeeping staff were very friendly and helpful. But as always, the restaurant was totally unprepared, understaffed, and in disarray.Genuine Hotels.com guest review
It is a great place to stay. Definitely a surprise for the price.Genuine Expedia guest review
"Nice upscale room at ok rates"
It was clean people where nice. Would have liked small fridge in a King Bed RoomGenuine Expedia guest review
"needs a soft renovation"
bedspreads looking shabbyGenuine Hotels.com guest review
Response by Capitol Plaza Topeka Thank you for your comments regarding the condition of the bed spreads. I appreciate the feedback and have passed this comment to my Executive Housekeeping Manager. We did just complete a partial guestroom renovations including all new LG 37" Flat Screen TV's. Thanks again for the feedback. Sincerely, Kevin Smith-GM
This is a great family oriented hotel. The staff are friendly and helpful. We will be staying again in the future.Genuine Expedia guest review
This was the worst stay that we have ever had at the Capitol Plaza Hotel. We are here frequently for Gun Shows next door at the Expo Center. We booked our room online with Hotels.com for two nights. On Saturday night, our sleep was interrupted at 1:00 a.m. by a "wedding party" that booked the Governor's Suite, conjoined to our room. They slammed doors, […] partied, yelled and bad-mouthed us most of the evening. We had to call security twice to get them to be quiet. The occupants were upset that we turned them in, so they stood right next to the conjoining door to our room and bad-mouthed us most of the evening. They said that they rented our room and the Hotel gave it away to us and if we didn't like their partying, then we could leave. The occupants knocked on our doors several times, just to irritate us. The Hotel offered us a "free breakfast" with a note that was put under our door sometime during the night, apologizing about the situation. We had to be at our show right away that next morning and did not have time for a breakfast. The Hotel did not offer any other type of compensation for this and we will probably not be back, because of it. We stay here because it is right next to the Gun Show, so it is convenient. We will drive over to Wannamaker to stay next time. Read moreGenuine Hotels.com guest review
"recent stay at capital!"
what my husband and I like in a room is #1, cleanliness, I think the room was above standard for that! the only complaint that I had was no phone book anywhere in the room! We usually stay in places that offer a jaccuzi insuite and it usually has a micowave and fridge, which this offered neither, but the stay was still nice! thanks for the good rates […] as well! Read moreGenuine Hotels.com guest review
Response by Capitol Plaza Topeka Thank you so much for your kind comments regarding the cleanliness of your room. I have copied your comment to my Director of Housekeeping services, and she will show it to her staff. We always love getting comments like these. We stopped putting phone books in the rooms last year, due to our Green Initiatives. It is estimated that 660 tons of phonebooks end up in landfills each year. We have a touch screen kiosk near the front desk, as well as a rack brochure for common destination areas, and phonebooks at the front desk if needed. Thanks again for the great comments, and I apologize that the phonebooks were not available for you. Sincerely,
no problems, the staff was attentive. The food I ordered (lamb burger) was surprisingly excellent. The work out room was better than expected. Pool was clean as was my room. Nice.Genuine Expedia guest review
Response by Capitol Plaza Topeka Thank you so much for your great comments. The lamb burger is one of the best items on our menu, and I have enjoyed it many times. The fitness center was just completely remodeled and new equipment installed with the latest in equipment and technology. I am happy to hear that we surpassed your expectations on this. Thanks again, and let me know if we an be of any assistance on your next visit. Sincerely,
Front desk staff were polite and helpful. Room was clean with plenty of space.Genuine Hotels.com guest review
Response by Capitol Plaza Topeka Thank you so much for the kind comments regarding the hotel staff. I am so glad that your room was clean and spacious.
"Need to use king-size sheets on king-size beds!"
On the plus side, it was a wonderful surprise that they left chocolate- covered strawberries in our room for our anniversary! The room was mostly attractive and quite clean, and the mattress was comfortable. On the minus side, the sheets were too small, so the fitted sheet wouldn't stay on the mattress...very uncomfortable. We notified the desk about […] this problem. I assumed the sheets would be changed each day, as there was no notice to the contrary, but we saw the same spot of chocolate from the above-mentioned strawberries on the sheets the second night. The jacuzzi jets did not work, which had several guests grumbling. We never choose hotels without a jacuzzi, due to arthritis, etc., and I wouldn't have thought to have to ask them if all their amenities worked before making our reservation! The management knew about the problem, but maintenance did not arrive during our stay. For an otherwise lovely hotel room, there were some jarring flaws. There was a large crack between the bathroom sink bowl and the marble top. It was too large a gap for even caulk to fill. The sofa bed looked very dated. We placed a wake-up call for 5:45 AM. We got that, but also got one at 12:30 AM! Although I spoke with the front desk regarding these issues, the response was generally "Oh, OK. Thanks for letting us know," rather than asking how they could make our stay more comfortable. Read moreGenuine Hotels.com guest review
Response by Capitol Plaza Topeka Thank you very much for the valuable feedback regarding your stay with us. I am glad that you enjoyed the chocolate covered strawberries. I apologize that the sheets did not fit your bed properly. We change the guests sheets every 2 days. I am sorry there was not a notice in your room. The whirlpool jets do work, but upon inspection I noticed that 2 nozzles are missing. These have since been ordered, and will be installed soon. Thank you for letting me know of this situation. I have asked my Engineering team to keep an eye out for the sink with the gap in it, and also have spoke with the Front Office Manager regarding the service of the front desk staff. I appreciate you bringing these issues to my attention, as this will only help us to take better care of our future guests.
All in all was more than I expected would stay again if ever in topekaGenuine Hotels.com guest review
Response by Capitol Plaza Topeka Thank you so much for the comments. I am glad that we met your expectations.
"Everything was very nice, as well as the food!"
The staff was very efficient and helpful, the room was clean and well appointed. The view of the parking lot may have been a bit nicer from a level higher than the 3rd floor, but we weren't there to enjoy the scenic view of Topeka, but rather to have a restful sleep, which was duly accomplished. The restaurant on the 1st floor served very delicious […] food, and the waitress was very nice. I would definitely stay here again. Read moreGenuine Hotels.com guest review
Response by Capitol Plaza Topeka It is always nice to hear such great comments. I am happy that you enjoyed the restaurant and am glad to hear that your waitress took great care of you. Please come back again soon.
Hotel staff were gracious when checking in. Room was great and the bed was very comfortable. We did not eat at the hotel so can't recommend the restaurant.Genuine Expedia guest review
"Wouldn't stay here again"
Room Service never cleaned our room, we didn't get clean towels, the pillows were small and didn't even cover my bed. The bed was uncomfortable.Genuine Hotels.com guest review
Response by Capitol Plaza Topeka Thank you for taking the time to provide feedback regarding your stay with us. I apologize that your room never got cleaned. We have a Housekeeping Associate on until 11pm for any needed services, and they would have been happy to take care of this for you. I am so sorry that we missed cleaning this during the day, and have already spoken to my staff regarding this service failure. I hope that you come back in the future and see that this is not a normal occurrence.
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