Nice rooms fairly quiet great place for mature couples overall satisfied with the hotelGenuine Hotels.com guest review
"Comfortable and quiet"
Overall a nice place to stay, very quiet rooms and friendly staff. The only complaint was the speed of the breakfast service in their restaurant. We opted not to do the buffet breakfast and order off the menu, which to me took a very long time to prepare. But still a nice hotel.Genuine Expedia guest review
Loved it. Perfect.Genuine Hotels.com guest review
Excellent location. The hotel is showing its age and desperately needs to be updated.Genuine Hotels.com guest review
"Near the capital building"
I stay in less expensive hotels that furnish microwaves and refrigerators with the room and do not charge extra, The frig I received for medical reasons froze the contents by morning. The room was clean, quiet, and comfortable. It was cold in the morning in the restaurant section while eating breakfast. Food was good, but became cold in about 5 minutes […] due to air temp. Of course, it was about 5 degrees outside - and all that air was flowing through the hotel. Read moreGenuine Hotels.com guest review
We stayed here because we were exhibiting at the Expo Center. It was a short walk to the Expo and the hotel was clean and staff very friendly. I will stay here again.Genuine Hotels.com guest review
great, had an issue getting seated at breakfast. seemed like a long wait.the area was not busy so not sure the issue.Genuine Hotels.com guest review
"Need service training"
Front desk and housekeeping staff were very friendly and helpful. But as always, the restaurant was totally unprepared, understaffed, and in disarray.Genuine Hotels.com guest review
It is a great place to stay. Definitely a surprise for the price.Genuine Expedia guest review
"Nice upscale room at ok rates"
It was clean people where nice. Would have liked small fridge in a King Bed RoomGenuine Expedia guest review
"needs a soft renovation"
bedspreads looking shabbyGenuine Hotels.com guest review
Response by Capitol Plaza Topeka Thank you for your comments regarding the condition of the bed spreads. I appreciate the feedback and have passed this comment to my Executive Housekeeping Manager. We did just complete a partial guestroom renovations including all new LG 37" Flat Screen TV's. Thanks again for the feedback. Sincerely, Kevin Smith-GM
This is a great family oriented hotel. The staff are friendly and helpful. We will be staying again in the future.Genuine Expedia guest review
This was the worst stay that we have ever had at the Capitol Plaza Hotel. We are here frequently for Gun Shows next door at the Expo Center. We booked our room online with Hotels.com for two nights. On Saturday night, our sleep was interrupted at 1:00 a.m. by a "wedding party" that booked the Governor's Suite, conjoined to our room. They slammed doors, […] partied, yelled and bad-mouthed us most of the evening. We had to call security twice to get them to be quiet. The occupants were upset that we turned them in, so they stood right next to the conjoining door to our room and bad-mouthed us most of the evening. They said that they rented our room and the Hotel gave it away to us and if we didn't like their partying, then we could leave. The occupants knocked on our doors several times, just to irritate us. The Hotel offered us a "free breakfast" with a note that was put under our door sometime during the night, apologizing about the situation. We had to be at our show right away that next morning and did not have time for a breakfast. The Hotel did not offer any other type of compensation for this and we will probably not be back, because of it. We stay here because it is right next to the Gun Show, so it is convenient. We will drive over to Wannamaker to stay next time. Read moreGenuine Hotels.com guest review
"recent stay at capital!"
what my husband and I like in a room is #1, cleanliness, I think the room was above standard for that! the only complaint that I had was no phone book anywhere in the room! We usually stay in places that offer a jaccuzi insuite and it usually has a micowave and fridge, which this offered neither, but the stay was still nice! thanks for the good rates […] as well! Read moreGenuine Hotels.com guest review
Response by Capitol Plaza Topeka Thank you so much for your kind comments regarding the cleanliness of your room. I have copied your comment to my Director of Housekeeping services, and she will show it to her staff. We always love getting comments like these. We stopped putting phone books in the rooms last year, due to our Green Initiatives. It is estimated that 660 tons of phonebooks end up in landfills each year. We have a touch screen kiosk near the front desk, as well as a rack brochure for common destination areas, and phonebooks at the front desk if needed. Thanks again for the great comments, and I apologize that the phonebooks were not available for you. Sincerely,
no problems, the staff was attentive. The food I ordered (lamb burger) was surprisingly excellent. The work out room was better than expected. Pool was clean as was my room. Nice.Genuine Expedia guest review
Response by Capitol Plaza Topeka Thank you so much for your great comments. The lamb burger is one of the best items on our menu, and I have enjoyed it many times. The fitness center was just completely remodeled and new equipment installed with the latest in equipment and technology. I am happy to hear that we surpassed your expectations on this. Thanks again, and let me know if we an be of any assistance on your next visit. Sincerely,
Front desk staff were polite and helpful. Room was clean with plenty of space.Genuine Hotels.com guest review
Response by Capitol Plaza Topeka Thank you so much for the kind comments regarding the hotel staff. I am so glad that your room was clean and spacious.
"Need to use king-size sheets on king-size beds!"
On the plus side, it was a wonderful surprise that they left chocolate- covered strawberries in our room for our anniversary! The room was mostly attractive and quite clean, and the mattress was comfortable. On the minus side, the sheets were too small, so the fitted sheet wouldn't stay on the mattress...very uncomfortable. We notified the desk about […] this problem. I assumed the sheets would be changed each day, as there was no notice to the contrary, but we saw the same spot of chocolate from the above-mentioned strawberries on the sheets the second night. The jacuzzi jets did not work, which had several guests grumbling. We never choose hotels without a jacuzzi, due to arthritis, etc., and I wouldn't have thought to have to ask them if all their amenities worked before making our reservation! The management knew about the problem, but maintenance did not arrive during our stay. For an otherwise lovely hotel room, there were some jarring flaws. There was a large crack between the bathroom sink bowl and the marble top. It was too large a gap for even caulk to fill. The sofa bed looked very dated. We placed a wake-up call for 5:45 AM. We got that, but also got one at 12:30 AM! Although I spoke with the front desk regarding these issues, the response was generally "Oh, OK. Thanks for letting us know," rather than asking how they could make our stay more comfortable. Read moreGenuine Hotels.com guest review
Response by Capitol Plaza Topeka Thank you very much for the valuable feedback regarding your stay with us. I am glad that you enjoyed the chocolate covered strawberries. I apologize that the sheets did not fit your bed properly. We change the guests sheets every 2 days. I am sorry there was not a notice in your room. The whirlpool jets do work, but upon inspection I noticed that 2 nozzles are missing. These have since been ordered, and will be installed soon. Thank you for letting me know of this situation. I have asked my Engineering team to keep an eye out for the sink with the gap in it, and also have spoke with the Front Office Manager regarding the service of the front desk staff. I appreciate you bringing these issues to my attention, as this will only help us to take better care of our future guests.
All in all was more than I expected would stay again if ever in topekaGenuine Hotels.com guest review
Response by Capitol Plaza Topeka Thank you so much for the comments. I am glad that we met your expectations.
"Everything was very nice, as well as the food!"
The staff was very efficient and helpful, the room was clean and well appointed. The view of the parking lot may have been a bit nicer from a level higher than the 3rd floor, but we weren't there to enjoy the scenic view of Topeka, but rather to have a restful sleep, which was duly accomplished. The restaurant on the 1st floor served very delicious […] food, and the waitress was very nice. I would definitely stay here again. Read moreGenuine Hotels.com guest review
Response by Capitol Plaza Topeka It is always nice to hear such great comments. I am happy that you enjoyed the restaurant and am glad to hear that your waitress took great care of you. Please come back again soon.
Hotel staff were gracious when checking in. Room was great and the bed was very comfortable. We did not eat at the hotel so can't recommend the restaurant.Genuine Expedia guest review
"Wouldn't stay here again"
Room Service never cleaned our room, we didn't get clean towels, the pillows were small and didn't even cover my bed. The bed was uncomfortable.Genuine Hotels.com guest review
Response by Capitol Plaza Topeka Thank you for taking the time to provide feedback regarding your stay with us. I apologize that your room never got cleaned. We have a Housekeeping Associate on until 11pm for any needed services, and they would have been happy to take care of this for you. I am so sorry that we missed cleaning this during the day, and have already spoken to my staff regarding this service failure. I hope that you come back in the future and see that this is not a normal occurrence.
The only complaint I had is that the towels were as thin as you would get at a 1-star budget hotel.Genuine Hotels.com guest review
Response by Capitol Plaza Topeka Thank you for taking the time to review the Capitol Plaza Hotel. I apologize that the towels in your room were too thin. We do take great care in exchanging towels that are worn. We even use an Ozone Washing system to insure that our towels stay fluffier and whiter than traditional methods, as well as practicing our "Green Standards". Thank you so much, and I hope to see you again soon.
"Cozy except for water"
Took a luke warm shower one morning. Shower curtain not long enough or something. Water all over bathroom floor so was slippery.Genuine Expedia guest review
We asked the front desk if they could tell us what eating places were close by--and all we were told is are restaurant opens in 30 mins..Genuine Expedia guest review
We were pleased!Genuine Hotels.com guest review
Response by Capitol Plaza Topeka Thank you so much for the review, and I am so happy that you were pleased with your stay.
The room was very clean and comfortable and we were pleased with the compliance of the staff to our personal needs. The only thing I would improve was the addition of a small refrigerator as we are accustomed to this amenity. Overall, very good service.Genuine Hotels.com guest review
We had a very nice upgrade, with fridge, microwave, and a couch! Central location, very clean and quiet.Genuine Hotels.com guest review
"Very conveniently located"
It was easy to get anywhere in Topeka without a long drive...but would not stay there again. The lady at the front desk is mean and the rooms were very run down and stuffy. The food served at breakfast was not the best either.Genuine Hotels.com guest review
"A good night's rest"
I found the room to be clean and very comfortable. Would recommend to stay. No continental breakfast though.Genuine Hotels.com guest review
It was exactly what I needed. Easy access, affordable, clean, friendly, SAFE. :)Genuine Hotels.com guest review
"close to expo center"
The hotel was great. the only complaint would be the room ac never got the room cooled down. but it was ok. The hot tub needed some serious cleaning!Genuine Hotels.com guest review
"Close to hospitals"
I thought that it was going to be a really nice place to stay. We walked in and no front desk only 3 little pedestals for a computer with a person behind them. At first it look very classy, but then when you are there for a bit it seemed a bit awkward. To get to the pool you have to walk passed the open Lounge for everyone to see you and that is a long […] walk. The elevators are glass and therefore they can also see you. The rooms did not have hot water for the shower. There was a bottle of water in the room for $3 if you consume it. After tasting the water out of the faucet I now know why they had a bottle in the room. I feel that if it wasn't for the great deal I got I would have went somewhere else. Very dissapointing for a high end hotel. Read moreGenuine Hotels.com guest review
"Top City here we are"
Enjoyed it very much loved Gage park where we had our family picnic there was so much to do in close proximity.Genuine Hotels.com guest review
Staff very courtious and friendly. The Ice machine was broken and overflowing but they got on it right away... As I was checking in there was a group of rowdy guests ( a young adult sports team.) The staff took care of the situation quickly, promptly and professionally. I want to go back when I have more time to spend enjoying the hotel,Genuine Hotels.com guest review
"over priced and below par"
Could not figure the front door to the side door. Location was just plain poor car dealers to the side parking lots to the front and off to the side was the Topeka convention center.Then came the room ac did not work reported it to front desk on the way out to supper came back from later and was told that the ac was repaired in which it was not maintenance […] man said that the ac was weak.So they moved us to a different room that was already occuoied so they moved us to the room next door which was a up grade still over priced.Then was the prices of the food 10.for a burger because there was not any thing close in.Thank God we got the room cheap through Hotel.com a good service. Read moreGenuine Hotels.com guest review
Response by Capitol Plaza Topeka Thank you for the review regarding your stay with the Capitol Plaza Hotel. I apologize that your stay with us was not satisfactory. Apparently the AC in your room was not able to be fixed to your satisfaction that night, and I am glad that the Front Desk Agent upgraded your room. I only wish that we were able to repair it that night, but sometimes it just isn't possible. Again, I apologize to you and hope that you come back and give us another chance. Sincerely,
For the money, the hotel was way over our expectations. Easy to get to, in a nice area and an overall great value.Genuine Expedia guest review
Room was very clean and the staff was extremely friendly. The best part of our stay was an upgrade into an executive suite! The worst part was the lack of hot water the morning of our stay.Genuine Hotels.com guest review
Loved it...Genuine Hotels.com guest review
Price of room and food was great! We will be back.Genuine Hotels.com guest review
"Very nice for family stay"
Stayed for one night with a 50% Labor Day special. Very nice, but aging, hotel. Breakfast is not free, but it was very good and huge portions. Bed was in good condition, but not the most comfortable...but I am extremely picky. Bathroom very large and clean, but no exhaust fan. TV was okay, but they have not upgraded to LCD yet. Local channels have good […] selection. Hard to find quality restaurants in Topeka late at night. At 9pm on a Friday, could only find bars and drive-thrus in area of hotel. Read moreGenuine Expedia guest review
"was better than expected"
Really enjoyed our stay. The hotel was beautiful, the staff was exceptional, and the room was nicer than expected. Will definately stay there again.Genuine Hotels.com guest review
"Really great hotel, except for one thing."
The hotel itself was very clean and pretty classy looking. The food was really good and the room was very spacious. We had an Executive King room. The room was clean as was the bathroom. The only negative we had was the bed was one of the most uncomfortable that my wife and I had slept on. Tossed and turned all night. Other than that, the staff was […] very pleasant and helpful with questions and requests. They did have a pool but we did not make use of it. Read moreGenuine Hotels.com guest review
We had a great stay and would stay there again. I rated it lower on cleanliness because the exhaust fan in the bathroom was filthy dirty and I am very sensitive in this area due to my profession.Genuine Expedia guest review
"We came back and stayed again."
We liked this hotel enough to book it again 2 weeks later on our way back East from Colorado. Food there was great, as was the staff. An oasis of civilization in Kansas!Genuine Hotels.com guest review
"great hoel...getting dated."
Its a great hotel that is in need of an update. The decore is not what one would expecta from this hotelGenuine Expedia guest review
the staff was very friendly and helpful and the motel was everything I could ask for and more I would highly recomend it to anyone and would certainly stay againGenuine Hotels.com guest review
Nice for the price!!Genuine Hotels.com guest review
"Oasis in the Prairie."
This is a gem of a hotel. Staff? Couldn't have been nicer. I'm booking another stay here on my way back East.Genuine Hotels.com guest review
"Nice, inexpensive and close to shopping areas"
Great rate! Very clean and good location. Great amenities.Genuine Hotels.com guest review
"Good Price, Good Location"
Price was very competitive, and free parking.Genuine Hotels.com guest review
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