"not a four star hotel"
when we arrived there were clean linens on bed. However, the blankets had holes and sheets looked as if they had been put in a shredder. couldn't believe our eyes!! this was handled immediately. the tables had not been dusted in quite a while. Bathroom was not cleaned daily. I only met one employee who seemed to be glad to come to work.Genuine Hotels.com guest review
Response by IP Casino Resort Spa Thank you for your feedback regarding your experience at IP Casino Resort and Spa. It appears that we impacted your visit in a negative manner and for that we sincerely apologize. Please understand that the experience described is not indicative of the high standards we hold ourselves to. We have forwarded your comments to our housekeeping manager address.
"budget friendly and very clean"
Our stay at this hotel was very pleasant. The service was good and the swimming pool was excellent. Look forward to going back.Genuine Hotels.com guest review
"will stay again"
nice and quiet, very comfortable beds, fun place to stayGenuine Hotels.com guest review
I selected this hotel due to having to work the Biloxi, MS area for three days. It is in a convenient location with easy access to the interstate and / or beach road. As a woman, traveling alone, I felt it offered a well rounded security to include video cameras and officers throughout the casino, hotel, and garage. Very happy with my stay.Genuine Hotels.com guest review
"My stay was great. The customer service was the be"
Everything was great. Thanks for your help on finding this room. Is there anyway you can e-mail me a receipt for the final balance so that I can make sure the $100 was taken off my account?Genuine Hotels.com guest review
"4 Star - No Way!"
Very disappointed for a supposed 4 star property... The bath tub drain was plugged and we had no hot water on the morning of our departure. The hotel was located in a shady area of Biloxi. The next time we travel there, we will stay elsewhere.Genuine Hotels.com guest review
Loved it. Every thing that we needed was right there. Very cool!Genuine Hotels.com guest review
Highly recommend! Amazing stay!Genuine Hotels.com guest review
Everything was great, friendly staff and I found it a nice place to stay for an evening.Genuine Hotels.com guest review
"1st Time to Biloxi!"
The city was great. Easy to travel thoroughout the city. All the Casinos were great. We took a one day trip to New Orleans and easy to get to. The IP was fantastic. Only downside was that the pool closed at 7pm.Genuine Hotels.com guest review
VERY GOOD EXPERIENCE!Genuine Hotels.com guest review
"Very pleased Customer"
We took our two young boys for a short getaway and had a GREAT time! They enjoyed the arcade and the pool. The ice cream in the lobby was a hit as well. All employees were great and very friendly. We will be back!Genuine Hotels.com guest review
"Very Comfortable and Economical"
Everything was perfect.Genuine Hotels.com guest review
"not cold enough"
I gave the room a 3 because it was very warm in the room. The first time I stayed here I thought it was just that room. If you want a cold room do NOT sleep in a king size room. The double rooms have better air circulation.Genuine Hotels.com guest review
"Fun place to go."
Had a lot of fun, enjoyed the hotel and staff. Lost at the casino but had fun anyway.Genuine Hotels.com guest review
"Convenient and comfortable."
Love the hotel and appreciated the great service we received at the front desk. Only minor inconvenience was the vague directions given for where the oversize lot was located from the Valet desk. Once again, the front desk staff was able to help me guide my husband to the right area.Genuine Hotels.com guest review
It was relaxing and so much fun! The jacuzzi, pool and the bar at the poolside, big screen TV. What else could you ask for? We will return for more!Genuine Hotels.com guest review
We go approximately once per month to get away. We are always pleased.Genuine Hotels.com guest review
I enjoy the stay and when I come back I will stay again thank uGenuine Hotels.com guest review
"Great for the money"
Great, nice clean room, Buffet was OK, and the price was right.Genuine Hotels.com guest review
Wow cannot believe we got the caliber of room we did for $50.00!!! Awesome!!Genuine Hotels.com guest review
"very close to alot of attractions and the beach."
The room was simple but great the hotel service was friendly, but the prices for everything was a little expensive example: the mini bar. For the most of it the hotel was great, I will return and stay there again.Genuine Hotels.com guest review
This was a great hotel for very little $$$. I will book again for future trips!Genuine Hotels.com guest review
Very nice hotel. Competitively priced. Good valueGenuine Hotels.com guest review
"Very nice room"
Buffet was not that good for the price, slots sucked, the hotel itself was very nice.Genuine Hotels.com guest review
"Nice affordable rooms"
Stayed in a premium room on the 26th floor. Very nice, clean, great colorful decor. Very nice pool on top of the parking garage. Lots of green with trees and shrubs. Nice size pool, music playing, huge television.Genuine Hotels.com guest review
i normally stay at the beau, but decided to stay here on the way back from new orleans, as this was $200 cheaper. the staff wasn't too friendly, the casino was average and the room was clean. there's nothing to complain about, nor is there anything to boast about.Genuine Hotels.com guest review
Beautifully updated room.Genuine Hotels.com guest review
We had a nice stay. Unfortunately the cleaner was just leaving the room as we were walking in. The carpets were still wet. We left for several hours. Had the buffet (nothing special). Got back to the room it still stunk. Called the main desk, they sent someone to spray the carpets. Helped some. The staff are all very friendly. Would probably stay there […] again if I was in the area. Read moreGenuine Hotels.com guest review
This hotel is wonderful, comfortable, convenient, & the Staff is AWESOME! Everyone I spoke with was very pleasant, willing to assist, & courteous. The pool area is a must see & enjoy are. The buffet a bit pricey for what was offered but ok. I will stay there again & again.Genuine Hotels.com guest review
"easy on & off Interstate 10"
Trip from Florida to San Antonio this was a perfect midpoint stop. Nice place. Only thing negative long walk from room elevators to swimming pool. Casino seen one seen them all.Genuine Hotels.com guest review
"Got a good deal."
My ratings are based on 3=meets expectations for the price. I paid about $60 so a nice place like the IP should easily exceed a 3, which it did. The lowest score of 2 for the area means that NOTHING else is walking distance away. Fortunately the IP has everything you need on site.Genuine Hotels.com guest review
I was given a room that had a bad air-conditioner in it. As we walked in the room the air conditioner was making so much noise because it was clogged up with dust. We were given another room immediately. But I have never stayed there before and expected more out of the room. It was a pretty basic room it was no big deal.Genuine Hotels.com guest review
Response by IP Casino Resort Spa Thank you for your feedback regarding your recent stay. We are glad we were able to get you into an acceptable room.
"Close to everything"
Stayed for 2 days on a quick trip to see my son who was stationed at Keesler Air Force base. It was 2 min to the base a very convenient to everything. Great value for the money. Enjoyed my stay.Genuine Hotels.com guest review
"2nd stay as great as the 1st!"
The suite was awesome and fully wheelchair accessible as advertised! Staff throughout Casino and Resort were 100% all of the time available and ready to assist in any manners needed or necessary. WonderfulGenuine Hotels.com guest review
Great price. Pool way too far from the rooms. I had issues upon arrival to my room, there was no remote and shower knob was broken. Took maintenance over 40 minutes to remedy. Housekeeping staff was extremely loud talking and laughter. Otherwise I had a great stay.Genuine Expedia guest review
"Great place to stay and play"
Everyone working there was very friendly and helpful. Rooms were always clean.Genuine Hotels.com guest review
"Nice hotel, not very close to beach"
We had a fabulous time. The hotel staff was lovely and the food was decent but horribly over salted. The room had a minibar, but no fridge for personal items. They didn't want you putting your stuff in the mini-fridge either. The pool was fabulous! Clean, poolside bar, and good service. There was also an area to put the chairs in an inch of water, which […] was nice, as well as a wall sized big screen TV with football playing. My boyfriend and I don't gamble, so we can't comment on that. We had a truly fantastic time! Read moreGenuine Expedia guest review
HAD FUN & RELAXED, DID NOTHING BUT GAMBLE TO TO LATE ARRIVAL & SHORT VISIT WOULD HAVE STAYED LONGER BUT HOTEL WAS BOOKEDGenuine Expedia guest review
it was good. The only thing that I did not like at all was that in the lobby everyone smoke in your face. Very uncomfortable. Do not recommend this hotel for persons who do not smokeGenuine Hotels.com guest review
The only problem we encountered was parking. If we left to go out, we could never find a parking space. I think they need separate parking for guests who are paying to stay @ the hotel & guests who are coming just for the casino/ buffet. We actually had to park in the employee parking area. I'm quite sure you know what the weekend rates are & we really […] didn't appreciate having to park there & walk that distance just to get to our room. On a good note, the hotel was very nice. I do think we'll stay again, hopefully, the parking will get better...M Warren Read moreGenuine Hotels.com guest review
ComfortableGenuine Hotels.com guest review
Great Room, Excellent staff, Nice Exsperience!!Genuine Hotels.com guest review
this place was amazing. the concierge lady was more than helpful for my family. she deserves all the credit for our stay.. our room was great the beds were very nice and inviting.Genuine Hotels.com guest review
We had stayed at the old Imperial Palace pre hurricane as well as the one in Las Vagas . The current IP is hands down better than either of its predecessors. The place is very nice, everything was clean and in first class condition, the people are friendly, location convenient to everything, and the in hotel restaurants are excellent and reasonably […] priced. Would recommend to anyone going to Biloxi. Read moreGenuine Hotels.com guest review
Great hotel, zero complaintsGenuine Hotels.com guest review
"Great overnight stop."
We were heading home and decided to stop for the night. We got a great rate from Hotels.com. Really nice room and view of the bay was well worth the price paid. Great restaurants we ate at the buffet. Would stop again.Genuine Hotels.com guest review
Luxury casino hotel with extremely great rate.Genuine Hotels.com guest review
"Too much smoke!"
This hotel was a good distance from the beach and restaurants and was a smoking hotel. Even though they have 'non-smoking rooms and floors', people ignored this rule and smoked on the floors anyway. The entire hotel was filled with too much smoke and smelled of such. Had we known this prior to booking, we would have chosen another casino/hotel which […] was non-smoking. Also, when we inquired about things to see and do in the area, everyone we asked said, 'there really isn't anything to do here.' Disheartened, we struck out on our own. If you're all about gambling, I'm sure this hotel would suit your needs; however, if you prefer a non-smoking casino/hotel, DO NOT stay here! Read moreGenuine Expedia guest review
Response by IP Casino Resort Spa Thank you for the feedback regarding your recent visit to IP Casino Resort Spa. We are very sorry to read the negatives in your review. In an effort to make a more enjoyable environment for everyone, we have added a designated non-smoking gaming area on the second floor. We have also implemented a policy of charging guests a deep cleaning fee in an effort to deter guests from smoking in the non-smoking rooms. Thank you again for your feedback.
"WSOP POKER TOURNAMENT"
Poker tables and chairs were cheap and uncomfortable. Rail was 2" below regulation. Arms keep slipping off. Dealers and management were inexperienced. Litle too cold.Genuine Expedia guest review
Response by IP Casino Resort Spa Thank you for your feedback regarding your experience at IP Casino Resort and Spa. These comments have been shared with the appropriate departments. Again, we appreciate your feedback that allows us to continually improve our service levels and overall guest satisfaction.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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