"The IP is a wonderful place to stay !!"
The stay was wonderful, we did have an issue with two of the girls who worked in the salon. They were VERY rude and acted extremely snotty. We complained to the manager on duty who assured us it would be taken care of. Overall, the stay was great, IP was wonderful! So much to do!! We will definitely return!Genuine Hotels.com guest review
"Watch your pennies."
Room service got order wrong and tried to get out of providing any service at all. Everything else was overpriced down to a soda for $2.41 a bottle. Parking deck was very cramped. Buffet had wide selection of entrees but salad bar was extremely limited.Genuine Hotels.com guest review
"Great Place to Stay"
My stay was great, I enjoy staying at the IP. The only problem is the hold on my debit card for the deposit on the room. It has been 4 business days since I checked out and it is still not back on my card.Genuine Hotels.com guest review
Good hotel awesome sports bar enjoyed my stay!Genuine Hotels.com guest review
Good but did not get microwave or refrigerator I requested and I was put in a handicap room that someone else probably needed . had to request towels and tv did not work but was fixed at 12 PMGenuine Hotels.com guest review
"Nice without noyse"
Renovarion later night, i cant sleep!!Genuine Hotels.com guest review
"Great place to stay"
I booked this room for a friend & everything about the resort was 5 STAR rating. They had a slight problem with the actual room, but I called the mgmt & they more than may it right. I will DEFINITELY be booking rooms here in the future. :) They said that the bed was BEYOND wonderful. THAT in itself is critical....Genuine Hotels.com guest review
"EXTRA GOOD EXPERIENCE"
OVERALL EXPERIENCE WAS GREAT, WILL DEFINITELY BE COMING BACK LOVE THE CITY OF BILOXIGenuine Hotels.com guest review
"enjoyed the view ....."
The coffee machine in the casino only gave like 3ounces of coffee in my cup.plus the breakfast buffet was mediocre at best.plus we were celebrating our anniversary and got a room with 2 queen beds.Genuine Hotels.com guest review
If you are a Non-Smoker and book a Non-Smoking room at the IP Casino and Hotel... BEWARE!!! My wife and I decided to drive over to Biloxi and celebrate our 30th Anniversary in Biloxi. We gotten solid recommendations from friends and decided to spend one night at the IP Casino and Hotel. I booked through Hotels.Com Check in went smoothly and we went […] to our room on the 12th floor which is a non-smoking floor. Room looked comfortable and smelt fresh. We experience an issue with the TV and maintenance tried but did not resolve the issue. The buffet was superb but the Casino was a very smoky. No surprise there and it was expected. When we came back to our room after dinner and playing in the Casino, the room smelt like burning cigarettes. We quickly showered and put our smoky clothes in plastic bag. We turned in for night, but both of us woke up several times to the smell of burning cigarettes. It was nauseating and borderline unbearable. Checkout was quick but the Clerk who helped us was rude. When I asked for a receipt, she told me I had to get it from Expedia. I booked with Hotels.Com, so either she was blowing off my request or didn't look at the details of my reservation in front of her on the computer monitor. Bottom line: We won't be coming back and would encourage all other Non-Smoker to consider staying elsewhere if spending the night in Biloxi. Read moreGenuine Hotels.com guest review
Love this hotel! We love the decor in the rooms and the beds are very comfortable. Will definitely be back.Genuine Hotels.com guest review
Comfortable room with outstanding view of the gulf.Genuine Hotels.com guest review
"Ip November 2014"
Excellent time, enjoyed the gift shop.and.chill bar.Genuine Hotels.com guest review
Definitely not staying again on a Thursday which was ladies night. So many drunk and angry women stumbling through the hotel. We were scared for our safety when a few became violent about their boyfriends looking at other females. We spent 18hrs in our room after we got food poisoning from High Tide Cafe. We had to fill out a security report in regards […] to the incident. The room had not been dusted in weeks and there was left over crumbs in the sheets. There was shampoo drippings on the wall amd bath curtain that were fresh. There is no microwave so when we spent 50.00 in your hotel on food and bring it back to our room to eat we expect a microwave for Gods sake. There is very lil room amenities for being a Premium Room.Staff was pleasant and nice but we will never stay here again. Also going to add review on tripadvisor.com Read moreGenuine Hotels.com guest review
"a night out"
The hotel was great. I'm room service person so the need to update their in room dining menu.Genuine Hotels.com guest review
I did not spend much time in the room but overall it was a good hotel at a great price via Hotels.comGenuine Hotels.com guest review
Concert in town. Hotel was great just not enough elavators for each tower. This made checking in/out long wait.Genuine Hotels.com guest review
Was ok. Walls are thin and you could hear people in the rooms beside us. Great for the price, but not the best of the rooms you can get at the casinos.Genuine Hotels.com guest review
"Not great - not bad!"
Average!Genuine Hotels.com guest review
I was impressed by all staff and room was amazing.Genuine Hotels.com guest review
I had an excellent stay at the hotel. Customer service was awesome. The room was huge, clean, and the bed was comfortableGenuine Hotels.com guest review
"bedding was not changed."
it was a really nice hotel. but it seems like the beddings weren't changed. we only stayed for a night but they should have changed the beddings. bed was too soft for my preference but thats personal.Genuine Hotels.com guest review
"IP Casino, Resort, & Spa"
My husband and I enjoyed our stay and the spa services. The only complaints we had were the AC and the door. The thermostat said one thing but he temperature in the room seemed warmer than what was indicated. The door was very difficult to open once we put the key in. It usually took two or three times of trying before we could get the door open. The […] remote for the TV also didn't really work with the TV and the TV couldn't be controlled using the buttons on it. Other than that, everytthing was great! Read moreGenuine Hotels.com guest review
I was very impressed with the room. Bed was super comfortable. Very clean and staff super friendly. It is the only casino hotel that i have been to that has coffee and fridge in room. Not to mention free coffee in the casino that you can get yourself. No high dollar coffee shop. Slots weren't friendly and i was not informed how to access my free cash […] until they had wiped out the $30 from the first day. We would stay there again exspecially with that rate of $48 a night. Was as nice as the hotel we payed $100 to stay in and we had a great view. Thanks Read moreGenuine Hotels.com guest review
I loved the service, hotel staff was excellent, and our room was good! The buffet was the bomb! I would definitely go back!Genuine Hotels.com guest review
Very nice Hotel. Great, clean room. The only thing we didn't like is the smoke in the casino.Genuine Hotels.com guest review
"front desk doesn't care"
Jacuzzi tub had no hot water but sinks and shower did, front desk did nothing about it, useless upgrade.Genuine Hotels.com guest review
Response by IP Casino Resort Spa Thank you for taking the time to share your feedback regarding your recent visit to IP Casino Resort Spa. We are terribly sorry to learn that your complementary upgrade made your stay less than enjoyable. It is our goal to provide excellent service every time. Your comments regarding the lack of service you received from the front desk have been shared with the Hotel Manager to be addressed. Once again, thank you so much for your feedback as it helps us to improve overall guest satisfaction.
"Recent stay at IP Biloxi"
Very nice stay at Imperial Palace. Received a room upgrade due to renovation. Room was great.Genuine Hotels.com guest review
"A quick trip to relax & unwind...."
For the most part, our stay at the IP Casino & Hotel was fine. We enjoy trying out the games so there isn't a lot of time spent in the room. The hotel is a bit dated now. I did notice that the decorative pillows on the bed are old and dirty (gross!). There aren't many choices if watching television and switching between the few channels is the slowest […] ever. The staff is always friendly & helpful, the casino floor is great and if you like Asian food, try Tien!! Read moreGenuine Hotels.com guest review
Let us check in early so we could watch the game.Thanks so much!Genuine Expedia guest review
The hotel was very accomadating and relaxing. I would definetly revisit this establishment.Genuine Hotels.com guest review
Room. Clean and comfortable. Staff very helpful. Buffet good with variety. Slots were not hotGenuine Expedia guest review
Enjoyed our stay...definitely will come back!Genuine Hotels.com guest review
"NicePlace to Stay"
I was promised a smoking room and when I arrived they said they did not have one available. I was upset because that was the only reason I booked at that hotel. After considerable conversation they accoma dated me and gave me a smoking roomGenuine Expedia guest review
Wonderful casino and hotel. Definately would stay againGenuine Expedia guest review
Front desk person got all excited because she could give us an upgrade. Told us we would be in a suite (so we tipped her.) It was not a suite althoigh it was spacious with jaccuzi tub and on the 31st floor with views. Hallways brightly lit and wide. Hotel felt a little old and tired. Same with casino.Genuine Hotels.com guest review
Response by IP Casino Resort Spa Thank you for taking the time to share your feedback regarding your recent visit to IP Casino Resort Spa. We are terribly sorry to learn that your upgrade did not fully meet your standards. Your comments are greatly appreciated, as your feedback helps us to improve overall guest satisfaction.
Two rooms for one night on business trip. Live music was very nice. Overall stay was way better than than the reasonable rate per room. Definitely will return. Suggest you check the TV remotes in 1222 and 1505.Genuine Expedia guest review
bed was horrible to sleep in,it was like trying to sleep in a bowl of mush. other then that the was very nice for the moneyGenuine Expedia guest review
It was great already planning another tripGenuine Hotels.com guest review
The rooms were nice but the food lacked, the elevator system was confusing, it was hard for me I could just imagine how it would be for an elderly person!Genuine Hotels.com guest review
Resort is nice, we had a great time! Pool is awesomeGenuine Expedia guest review
"Not that bad"
Stayed one night in a 2 queen room was not the cleanest room runner and decor pillows were dirty and buttons were missing. The bathroom was all rusty and the toilet wouldn't flush. Kids want to go swimming but the pool closes at 7 and didn't open till 11. It seemed like they were renovating some rooms. Might try again after they redo all the rooms. […] Casino was kinda small. Read moreGenuine Hotels.com guest review
"THE ROOM AND MY STAY AT IP WAS TERRIBLE"
i WILL NEVER STAY AT THE IP AGAIN. THE ROOM WAS MISREPRESENTED AND DID NOT LOOK ANYTHING LIKE THE ROOM I SAW ONLINE WHEN I BOOKED. EVERYTHING ABOUT THIS STAY WAS COMPLETELY HORRIBLE. THE AMOUNT OF MONEY I PAID FOR THE ROOM WAS RIDICULOUS.Genuine Hotels.com guest review
We really enjoyed our stay at your hotel, loved Tien restraunt, the food was great, nice casino and pool area.Genuine Expedia guest review
Carpet in room was wet. Room had a bad smell. TV was broken.Genuine Expedia guest review
"My Stay at IP"
Only a one night stay, but the hotel was very nice. We had the buffet, which was good, but not in any way equal to the buffets I have had in Las Vegas.Genuine Hotels.com guest review
Thought I had booked a non smoking room however, when I checked in was told that I had booked a smoking room. Attendant was helpful in booking a non-smoking room for me. Have allergies !Genuine Hotels.com guest review
"Didn't realize how far off the main road this was."
Had trouble getting to the hotel from the main road. Make sure you note what level you parked on or you might have trouble on the way out. Overall, the casino and hotel were nice.Genuine Expedia guest review
NiceGenuine Hotels.com guest review
"Crusin the Coast events."
Nicely located convenient clean. Casino was fun but didn't win. Was surprised to feel the floor move by the Buffet. Guess it is built on the water. Please confirm.Genuine Expedia guest review
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