The shower didn't work. Took 2 visits from maintenance to repair. The restaurants were expensive. The electors were super slow.Genuine Hotels.com guest review
Response by IP Casino Resort Spa Thank you for your feedback regarding your experience at IP Casino Resort and Spa. It appears that we impacted your visit in a negative manner and for that we sincerely apologize. Please understand that the experience described is not indicative of the high standards to which we hold ourselves. Again, we appreciate your feedback that allows us to continually improve our service levels and overall guest satisfaction.
The hotel and casino were very nice. We enjoyed or time, it was very relaxing. The rooms were clean, good restaurants and the casino was great.Genuine Hotels.com guest review
The IP Casino Resort Spa is perfectly located in Biloxi. We were able to check in early, which was great, and we didn't have to plan the rest of our day around a 3pm check in time like other hotels. The rooms were nice and clean but seem to getting a bit of wear and tear. The casino and bars are great and the staff is really nice.Genuine Hotels.com guest review
"Will definitely be back soon!!"
My husband and I traveled with our 2 daughters for a last minute birthday-getaway beach trip. I booked an awesome deal and arrived at the hotel 2 hours before check in. The clerk let us check in early. Our room was clean, had a gorgeous view of the backbeat and had great modern decor. The beds were comfy and very clean. The lobby of course was beautiful […] but had the smell of smoke which we knew would be there since it was a casino. So if there was any negative about the hotel it was the big smoke smell in the main lobby. The pool/smoothie bar was gorgeous and the jacuzzi was great too-adults only. The buffet in the casino was great and with a players card we recieved a free buffet voucher. Overall it was most likely our best hotel experience for under $100 per night-will def be back as soon as possible! Would rate it over the beau rivage which we have stayed at before. Hope this helps!! Read moreGenuine Hotels.com guest review
enjoyableGenuine Hotels.com guest review
"Great place to stay"
They were very accommodating, I had left a shirt in the closet and they mailed it to me, first time that a hotel actually acknowledged lost property, they were great!Genuine Hotels.com guest review
"consistently a good choice"
Honestly I have stayed at this hotel for different nightly rates and therefore get a better "value" at various times. But this hotel consistently delivers on all points.....and at times a better deal than some of the more "expensive" casino hotels.Genuine Hotels.com guest review
I will recommend IP to friends.Genuine Hotels.com guest review
"Great as always"
The pool area at night is just awesome. Employees are always friendly and helpful. Everything anyone could want in a great hotel.Genuine Hotels.com guest review
"Mrs. Carl Smith"
The hotel was outstanding to celebrate my husband birthday. We will be back soon.Genuine Hotels.com guest review
Great room for the price, spacious room and everything was spotless and the décor was good. I would recommend this hotel.Genuine Hotels.com guest review
My husband and I stayed for our honeymoon ms had a great time! The staff was so helpful and nice! We will definitely be back!Genuine Hotels.com guest review
"excellent overall great service amazing pool!"
We enjoyed our stay 100% just wish they had some kind of discounts for the restaurants. We ate at the small deli at about 9:00 pm on Tuesday the 20th and "Jeramy" (not sure I'm saying the name right) gave us exceptional service, he was friendly, courteous, and went out of his way to help me find a plug to charge my phone. Awesome service overall.Genuine Hotels.com guest review
I was here on business and found a good deal on the internet. This is one of the best places to say in Biloxi.Genuine Hotels.com guest review
very enjoyable. Room was excellent--staff very friendly. I will be back.Genuine Hotels.com guest review
"Poor maid service"
Unless they comp my stay.....NEVER again!!! On day one the maid made the bed and deposited clean towels on the bathroom counter. Nothing more. I called housekeeping in the evening and they came to finish "cleaning". On day two they didn't even show up to make the bed!!!! I kept getting the run-around when I tried to reach someone in charge. Finally, […] the same housekeeping supervisor showed up at our room and it was cleaned around 6 PM. TOTALLY UNACCEPTABLE!! Read moreGenuine Hotels.com guest review
This was my first visit to Biloxi. The Hotel check-in was quick and painless. The first night we must've popped a breaker, as our lights and tv didn't work. Thankfully the AC was still running. We reported it and they jumped on it immediately. We had no other issues during our stay.Genuine Hotels.com guest review
I'm not used to such luxury for the price I paid. It was a fantastic stay, just wish I could have stayed longer.Genuine Hotels.com guest review
"BELL CAPTAIN TOO ALOOF/CHECK-IN UNFRIENDLY"
Housekeeping, bar tender, valet top notch. Bell captain did us a "favor" by directing us to the nearest mail drop. Very short and unfriendly attitude. Asked check-in for ten ones and two fives from a twenty for tip money. Told me she could only spare five ones as she needed ones for other guests. Duh, who am I, chopped liver??? IP overall attitude was […] that they're the only casino on the coast. Think you could do better at another casino. We'll try on our next visit. Gerald & Margaret Ishee 5/12/14--5/16/14 Read moreGenuine Hotels.com guest review
"IP overnight stay"
Overall, nice place, but the establishment seems to care more of the Casino than the hotel. No special for breakfast for guests, (maybe at a reduced rate, or on a different floor).Genuine Hotels.com guest review
Great hotel will be staying there again!!Genuine Hotels.com guest review
Very pleasurable stay! Friendly staff. Nice restaurants.Genuine Expedia guest review
Everything was well ,I was very pleased. My family and I really did enjoyed yourself. We went home so excited ,we couldn't hardy wait to tell all our family and friends all about it.Genuine Hotels.com guest review
Pleasant place little older but comfortable.. Good valueGenuine Expedia guest review
"Smoke filled hotel"
If you suffer from any respiratory condition stay away from this hotel and really from the entire area. They allow people to smoke inside buildings here and as a result even if you request a non-smoking room you will be drenched in smoke.Genuine Expedia guest review
"An enbarrassment with a capital E.."
I was truly dissapointed with the wait time the valet required to retrieve my car. The supervisors showed no leadership and the runners were doing everything else but there jobs. I had to wait almost 20 mins to get my car making me late for a 6 Million dollar meeting. Additionally, when i requested a supervisor he didnt let me finish stating my grievances […] before he walked off. The rooms are also very poorly decorated. In closing i spent an entire week at the IP but that will never be the case ever again. P.S Hire competent and professional people. Read moreGenuine Hotels.com guest review
Response by IP Casino Resort Spa Thank you for sharing your feedback regarding your recent stay at IP Casino Resort Spa. We are so sorry to read this review and learn of your frustrating experience with valet. We take all feedback seriously, and sincerely regret that we did not meet your expectations. Thank you for your comments as they help us to continually improve our guest service levels.
"Very nice room, helpful staff"
The hotel was everything we hoped for. We were a little disappointed that the boutique and the store where everything's 10.00 weren't open. But other than that it was very very nice. We will stay here againGenuine Expedia guest review
we enjoyed everything about our trip except all the money we lost.JeffGenuine Hotels.com guest review
"Ip is a nice place to stay"
The IP was a nice place to stay. No real problems. The food was at a lower price and seemed to be a higher quality than other hotel restaurants. The room was great it was hard to find out a few things about services in the hotel. It was ideal for our concert and day trip to New Orleans.Genuine Hotels.com guest review
Beautiful Hotel.Genuine Hotels.com guest review
The hotel itself was very nice. There were plenty activities and the buffet was great. The only complaints I have about the hotel are the walls are super thin... You can hear the people next to you talking even if they aren't being loud. Also, there are a lot more kids running around than I would expect for a "casino and spa resort." My boyfriend and […] I went there for his birthday and were expecting an adult atmosphere. We went to the pool and there were kids running around all over. I love kids, I have one of my own, but we were just expecting a different experience. Overall we had a great time though and the staff is awesome. Read moreGenuine Hotels.com guest review
"Southern Gaming Show"
Very nice and convenient accommodations. Pricing was very acceptable for the quality.Genuine Hotels.com guest review
"Mother's Day Vacay"
I treated my Mom to an early Mother's Day present. This hotel was sooooo clean, the staff was very helpful. When I called the hotline for directions they were not helpful at all. The valet was was same as the hotline, instead of assisting my mother and I we were instructed to go around and park in the garage. I asked which entrance would be easier for […] my mother. The check in staff was helpful. Read moreGenuine Hotels.com guest review
It was great!Genuine Hotels.com guest review
"Smoke ridding hotel with complicated check in"
It was unclear if we could park our own car (you obviously can't) and how to get our luggage up to our room. If you have more than one piece of luggage you have to use the hotel's staff; you are not allowed a luggage cart. It's just time consuming and annoying. The hotel reeked of cigarette smoke and even our non-smoking room smelled. The bedding smelled […] and the pillows were hard and reeked. Not a good experience. There is only one non-smoking restaurant. We aren't staying in a "casino" again no matter how cheap. This environment is not good for the staff or the people using it. Too bad as someone spent a lot of money on the decor. Read moreGenuine Expedia guest review
A wonderful room with good amenities at a terrific casino hotel...especially one away from Vegas!Genuine Hotels.com guest review
"Imperial Palace, Biloxi"
Clean comfortable rooms, nice casino, free entertainment in lobby bar, friendly staffGenuine Expedia guest review
"I'm sure the Casino is nice though...."
Room decor is out of date. The room smelled like marijuana. Check in clerk was awesome. Bed looked really old and worn. Bedspread had lumps in it.Genuine Expedia guest review
it was great wish i could have stayed longerGenuine Hotels.com guest review
"Strict pool rules"
Great! You have to walk through the 2nd floor casino to get to the breakfast buffet that is $12.95!! The pool closed at 7:00pm and were overly strict on their rules. The shower and quality of water reminded me of Florida. If you were under 21, you were not allowed in the hot tub area. It is nice and extremely convenient though!Genuine Hotels.com guest review
"Nice hotel with great pool"
I enjoyed this hotel with a great pool. Casino was nice but not nice to me.Genuine Expedia guest review
Will stop back threw about 14 daysGenuine Hotels.com guest review
"Close for sight seeing, to the beach and shopping"
My husband and I enjoyed everything. Everyone was very nice and helpful if we had a question. The food was really good and enjoy the different things that the hotel offered.Genuine Hotels.com guest review
Everything was excellent. Big beautiful room, staff excellent, very clean. Great view from room.Genuine Hotels.com guest review
The location is perfect for easy access to the highway . The hotel/casino is beautiful as are the guest rooms . The only negative is not having breakfast included.Genuine Hotels.com guest review
It was fantastic the service was great.Genuine Hotels.com guest review
This Hotel is one of the nicest yet!!! We had just stayed at Coushatta at the Seven Clans which is a very nice Hotel then on to this one and they could be sister Hotels. Definitely a 5.Genuine Hotels.com guest review
"Very nice hotel"
I checked on Tuesday morning early before room was ready but that was not a problem. Everyone on the staff was courteous. I did lose an item and trying to get help finding it was hard because they're different departments that you have to check with instead of it just being able to check with one department. Thirty two was a great dining experience […] if you would like a wonderful streak or seafood. Overall, I had a great experience. Read moreGenuine Expedia guest review
busy spot which takes a while to check in and out but had fun at the barGenuine Hotels.com guest review
We had a awesome time at the IP and were treated an any newlywed couple should. We as non smokers didn't like the whole smoking anywhere but we did tolerate it.Genuine Hotels.com guest review
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