The room was good , lady at the front desk was very nice.Genuine Hotels.com guest review
Jeffrey was so friendly and nice when we checked in! We also appreciated the note from the gm! The other front staff weren't as friendly and we had to turn on the air conditioner to keep the room not extremely hot. Overall enjoyed our stayedGenuine Hotels.com guest review
Everything was topnotch in this newly renovated Holiday Inn. Service and accommodations were excellent. The indoor pool and hottub were great. We stayed in the winter and could see the outdoor pool and tiki bar. We will have to return in the summer. Nice restaurant and bar as well.Genuine Hotels.com guest review
"Our 25 th Anniversary sickout !"
Was unable to travel to make the stay. It was our 25th wedding anniversary night out on the town. Unfortunately we both were sick Friday morning and we were unable to cancel and re-schedule because of the 6 pm cancellation deadline the night before had expired.Genuine Hotels.com guest review
"wonderful Sunday Brunch in waterfront restaurant."
Just stayed one night to attend a friend's wedding.Genuine Expedia guest review
All services were top notch. I would suggest that the hotel consider re-designing their entry.Genuine Hotels.com guest review
Clean. Friendly. Close to Grand Haven. Recommended!Genuine Expedia guest review
"Loved the hotel and the location"
We loved this hotel . The staff is very helpful and because of them we will return and use this hotel again . We enjoyed the restaurant , very good food and the location is nice .Genuine Expedia guest review
"Very nice outside areas"
the hotel was older but the interior has been nicely renovated. The beautiful views overlook a waterway and marina. Walking and bike trails along the waterfront. I would go back again!Genuine Hotels.com guest review
"beautiful; ample parking; close to everything"
This is a great location in a beautiful setting. Easy to get to; ample parking; and it's close to downtown Grand Haven - which you can reach via paved bike/walking path or with a short 1.5 mile drive. It's Western Michigan, so the staff is friendly and outgoing, and attentive to guests. Highly recommend!Genuine Hotels.com guest review
"Setting on water"
In general, a nice hotel and worked fine for our stay. Nice setting on the water although our room's view was sporting an adjacent view of a brick wall. We enjoyed good complimentary breakfast. With rain in area we opted not to take in local sights of Grand Haven.Genuine Hotels.com guest review
The bug problem was so true we found spiders and misquotes everywhere we kept getting bitten. When I called the front desk we were told we can leave the room for 15 minutes or change rooms we changed rooms but I felt uncomfortable all night. We were promised something to our room a and nothing was delivered we had to ask for it upon check out. I would […] never recommend this hotel. Read moreGenuine Expedia guest review
Nice rooms. Enjoyed sitting outside at the tiki bar.Genuine Expedia guest review
"close to downtown but noisy"
good hotel.too many partiers.drunks outside our door and on the balconies kept us up at night.didn't even spend our last night there.went home so we could get some sleep.Genuine Expedia guest review
"Not for families"
This hotel has a night life with a bar, a terrible Jimmy Buffet cover band, and recorded music that begins in the evening and continues beyond the 9pm time that the staff reports. The crowd and noise kept my children awake past 11pm since this activity all takes place just steps from guest rooms. The rooms were not as clean as they could be, but were […] decorated nicely. I would recommend this hotel for couples or groups traveling without children. Read moreGenuine Expedia guest review
The hotel staff was unfriendly and the hotel smelled various areas. Big let down and will never stay here again.Genuine Hotels.com guest review
Friendly Clean Great Location Great experienceGenuine Hotels.com guest review
"Great place to stay."
Everything was good. Best part was a delicious dinner outside by the docks. Would go back to this hotel anytime.Genuine Hotels.com guest review
The beds were very comfortable and rooms had some nice features including good side chairs, a refrigerator, and a bedside lamp with outlet for charging. Unfortunately , the WiFi never functioned the 3 days we were there. Dining room at hotel did have pleasant views of the river. Screen doors would have been nice on balcony doors, especially with their […] warnings about bugs flying into rooms through those doors. Luggage carts were difficult to push and barely fit in elevator. Read moreGenuine Hotels.com guest review
We enjoyed our stay at the Holiday Inn at Spring Lake.Genuine Hotels.com guest review
"convenient for a Grand Haven visit"
Hotel was rather run down or a Holiday Inn Express. Only one of the 2 elevators worked and even it was vibrating as if it would stop at any moment. Overall very dated looking other than the lobby. We only were given 2 breakfast vouchers despite being a family of 4.Genuine Hotels.com guest review
The hotel is beautiful and has activities for the entire family. Indoor and outdoor pool, hot tub, game room, exercise room and an excellent restaurant. The hotel is pet friendly which in our experience doesn't always mean clean, but this hotel was very clean and well maintained. We only stayed one night but if we could we would have extended our stay. […] I would definitely visit again. Read moreGenuine Hotels.com guest review
"Good location, easy access. Nice marina view."
Good for the price. The hotel was clean. Would have loved a breakfast bar, but none available during the week.Genuine Expedia guest review
"Clean and Adequate But Stingy At Times"
No screens on sliders and not allowed to use balcony to enjoy the pricey view. Oddly, no closet. No bottle openers without someone bringing one from bar reluctantly. $20 deposit required for incidentals allegedly to be refunded in $45 days. The staff was kind but the policies were not generous. Still it was very clean well decorated and overall a lovely […] stay. Food was good. With a few tweaks could be a 4.5. Wish I could give it a higher rating. Read moreGenuine Hotels.com guest review
Great place to stay, Bar was good, food was good, service was outstanding.Genuine Expedia guest review
The hotel staff was very helpful and the rooms were very clean.Genuine Expedia guest review
Indoor pool and hot tub unavailable. Otherwise very nice.Genuine Expedia guest review
"Shower did not work. My Dad's room had no fridge."
Overall it's a lovely setting. The staff was very nice. However, all I really wanted was a comfortable bed and a nice hot shower. The bed was fine. The shower was broken, so I couldn't wash my hair.Genuine Hotels.com guest review
"Excellent Front Desk Staff Sets the Tone"
Great location, good views of the river, convenient location, and excellent walking available to see the yachts.Genuine Hotels.com guest review
Was short but very nice just one prob I dropped something on the floor and when I went to retrieve it there was garbage under the bed. That's why they have long bed skirts I guess!Genuine Hotels.com guest review
Breakfast/restaurant especially nice views of the harbor and boats.Genuine Hotels.com guest review
We loved the hotel. It was close to the beach area we visited in Grand Haven and we loved the boat docks that surrounded the hotel. The breakfast voucher was worth the extra $10. We got very filling omelets, home fries, and toast for the voucher. We would stay there again! :)Genuine Hotels.com guest review
"Decent hotel and good location."
Check-in was prompt. Front desk staff was helpful and friendly. Facility is well kept but showing wear and tear. Noisy with a wedding show and music going in the back until midnight. People running around in the hallway late at night. It is a standard Holiday Inn. Looks like an older facility with a facelift (front entrance).Genuine Expedia guest review
"Close to children in Spring Lake"
The beds were much too soft (room 215) and sunk in causing back pain in both my husband and I. Was told they are gradually changing out beds in all rooms. I won't stay again unless I get a firmer bed next time.Genuine Expedia guest review
"Dog barking all night!"
This hotel was in a beautiful spot. The food was great and the hotel staff was courteous and kind. The problem was that there was a dog in the room by us that was barking until 1 am despite us calling the front desk a couple of times. We finally put on some static noise so we could sleep. The management did nothing to change the situation that we are […] aware of and only said sorry when we complained. Read moreGenuine Expedia guest review
"A little let down"
My wife and I stayed here after 4 wonderful nights in Myrtle Beach,SC, and to say this was a drop-off would be an understatement. The staff was nice and friendly, however the walls were paper-thin, so every sound made by neighboring guests was like it was happening in our room. People talking and slamming doors at all hours of the night was extremely […] disruptive for my wife as well. I chose the title because I wasn't expecting the same quality as what we had in Myrtle Beach, but it could have been a lot better than what it was. Read moreGenuine Hotels.com guest review
"Clean friendly hotel"
We were just there for the one night. Room was spotlessly clean and beds were very comfortable. Staff were very nice and friendly - we even received a personalized handwritten note of welcome from the GM. Price was very reasonable for caliber of hotel and service. I was disappointed that there was not a breakfast buffet or continental breakfast offered […] but as I said the price was v. reasonable. Read moreGenuine Hotels.com guest review
"it is worth to stay by the price they asked"
The bad part is that there is no microwave and fridge in the room. but the staff in the front desk is helpful to heat your food up by their employee's microwave. the room is clean and well decorated. they even have the 2013 renovation medal. Overall, it is good place to choose for one night stay.Genuine Expedia guest review
"Very clean and well run hotel"
We drove from Chicago for the tulip festival in Holland Michigan. Although this hotel is located 20 miles from Holland, we decided that it was worth the extra drive because of the vary favorable reviews and reasonable room rate. Our room and all other areas of the hotel were very well maintained and exceptionally clean and comfortable. We selected the […] room rate with breakfast included. Unlike most hotels this does not have a breakfast buffet, Each person orders whatever they want off the regular menu. Upon checking in, they gave us a $20.00 certificate that is applied towards the cost of the breakfast. Read moreGenuine Hotels.com guest review
"Spring Lake Lovely little town that's friendly"
Hotel was very nice, everyone was helpful and friendly. Jack's restaurant was very good, everything was kept up, clean, pool and spa were perfect. Will stay here again.Genuine Hotels.com guest review
"not to bad"
It was to bad just the people that stay there was jerksGenuine Hotels.com guest review
everyone was so friendly and generally concerned of our well-being and if they could do anything for us. Had such a good time.Genuine Hotels.com guest review
Nothing special. Noisy bed, quiet heater, nice Sunday brunch (restaurant does not open until 8 on weekends).Genuine Hotels.com guest review
"Fast, Clean, Friendly"
The staff is very friendly, the rooms are clean and large, and the restaurant has a wonderful breakfast with a beautiful view.Genuine Hotels.com guest review
Very nice hotel and the restaurant was delicious. Would definitely stay there again.Genuine Hotels.com guest review
Our stay was very enjoyable. We liked the convience of the location and the fact that it provided a full service restaurant and full bar.Genuine Hotels.com guest review
Our stay was very nice. Everything was convienent and if the weather was bad we did not have to leave the hotel. We plan on coming back in the summer when the wather is nice and there would be more to do.Genuine Hotels.com guest review
Terrible hotel and very dirtyGenuine Hotels.com guest review
Response by Holiday Inn Grand Haven-Spring Lake Thank you for taking the time to fill out a review. We wanted to apologize for the issues that occurred during your stay. It is our goal to consistently provide world class service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We do hope you will try us again to give us a chance to make your next stay even better! Warm Regards, Emily Moore, Director of Rooms
One of the cleanest and friendliest hotels we have stayed in when in the Grand Haven area. Also one of the best restaurants for any type of food. We had an excellent dinner and two breakfasts during our stay. The staff was very helpful w/anything we needed or suggested. We had made two separate reservations but they managed to keep us in the same room […] both nights. Definitely a plus when you have the 4th floor and river view room, which was worth the little extra we paid. The indoor pool and hot tub and outdoor pool were a nice addition, since lake Michigan was a bit colder during our stay. The town even a a small skate park by the YMCA. Very fun and cool for being a photographer. The only thing I would change is the way they charge for a breakfast voucher. We had asked for one per day, $10 gives you up to $20 in the restaurant. Instead of paying $20 total in the end it was $40 dollars. Which the hotel was more than happy to return on our statement after a few days of checking out. They have a nice private dock area you can roam while enjoying the breeze from the water. You are always just across the bridge, about a 3 minute drive to plenty of restaurants, bars and coffee shops and clothing stores. We would stay here again in the future. Read moreGenuine Expedia guest review
Response by Holiday Inn Grand Haven-Spring Lake Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your time spent with us and all of the amenities we offer at our hotel, including the indoor and outdoor pool and hot tub. Our award winning restaurant, Jack’s, is the perfect place to enjoy a meal any time of the day. I do apologize for any inconveniences that were caused with your breakfast voucher, and am glad to hear we were able to resolve the issue for you. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Holiday Inn for your future travel needs! We hope that you are able to visit us again soon! Best Regards, Emily Moore, Director of Rooms
"Nice hotel needs some room repair"
check in was excellent..smooth and courteous. Two frustrations during our stay: (1) the door passing into the adjourning hotel room was not fitted properly into the frame; therefore, appearing to be ajar and unsecured. It could not be opened so it was indeed secured but appeared not to be. I did not like the feeling of the door possibly being opened […] from the ajoining side. We moved a chair and a table to block the door in case entry was tried from the other room. Also.....through no fault of the hotel....making a left turn out of your parking area was a real challenge: difficult and dangerous to be sure. Read moreGenuine Expedia guest review
Response by Holiday Inn Grand Haven-Spring Lake Thank you for taking the time to leave us a review! I am very happy to hear that you had a smooth check-in process and do apologize for any inconveniences that were caused with your adjoining door. Our main goal at our property is to provide world class service and to make sure our guests feel comfortable and safe during their stay. We will be passing your comments along to the proper department in order to avoid future issues. We do hope you would give us a try again to make your next stay even better. Warm Regards, Emily Moore, Director of Rooms
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