"full price for poor room unfair"
The hotel was VERY AVERAGE in quality and far too expensive for the quality. We stayed here for a family wedding. Most of the wedding party and guest stayed here. I rented 2 rooms. I attempted to check my daughter in early, starting about 1 pm. They weren't able to accommodate an early check in which was okay but when they finally gave her a room it […] was probably the worst room in the hotel. It was right off the lobby, next to the elevator which "clanked and banged" all night. It was also near enough to the bar that the noise was heard in the room. Interestingly one member of our large group was given that room and complained and was moved only to have my daughter stuck with it. When she asked to move she was told the hotel was full and it was impossible. I guess someone had to get the inferior room but at full price I was very upset. Read moreGenuine Hotels.com guest review
We were only in town for one night and had a great stay. Staff was friendly and room was clean. The heated swimming pool was actually what I called heated. Normally I don't swim because the water is to cold, but this was great. I would definitely stay here again if we are in the area again.Genuine Hotels.com guest review
"Very friendly staff"
The hotel was clean and comfortable. I ate at the restaurant and the staff their were incredibly friendly.Genuine Hotels.com guest review
"nice place to stay"
enjoyed our 2 days their because it was so cold and windy outside we spent most of the time in the room and hot tub. jacks was a pleasant meal but nothing was familiar. the bed was very comfortable and room service brought us some extra pillows. didn't like not having a fridge in the room. and the whole facility was non smoking even outside, had to […] sit in the car even with a balcony. Read moreGenuine Hotels.com guest review
GreatGenuine Hotels.com guest review
The hotel was neat and clean. The staff was very attentive to our needs. The only thing that was less than satisfactory about the stay, that the free wifi did not connect well and kept dropping the signal. It was probably be cause we were on the top floor on the very end.Genuine Expedia guest review
Response by Holiday Inn Grand Haven-Spring Lake Thank you for taking the time to leave us a review! We are glad to hear that we were able to attend to all of your needs while you stayed with us. We do appreciate you letting us know about the issue you had with the wi-fi. This will be brought to the attention of the appropriate departments. Even though your stay was not 100% satisfactory, we hope you will give us a try again soon to make your next stay even better! Warm Regards, Emily Moore, Director of Rooms
Have stayed here several times and enjoyed it. Great restaurant for dinner and bre!Genuine Hotels.com guest review
"Great stay for anyone!"
Very pretty area with lake view. Great restaurant. Great staff. Outstanding.Genuine Expedia guest review
Response by Holiday Inn Grand Haven-Spring Lake Thank you for taking the time to leave us a review! We are glad to hear you were able to enjoy the many amenities on our property, including Jack’s Bistro! I will be sure to pass your kind words along to our staff. We hope to see you again soon! Warm Regards, Emily Moore, Director of Rooms
"Grand Haven great stop"
Great restaurant at Jack's. Fun ambiance if you happen to be there the evening of a band playing!Genuine Hotels.com guest review
I was there for business, in the middle of winter, but it's right by the water and looks to be a nice area. Clean room and friendly staff. Restaurant on-siteGenuine Expedia guest review
Response by Holiday Inn Grand Haven-Spring Lake Thank you for taking the time to leave us a review! We are glad to hear that you were able to enjoy your stay with us while traveling for business. We hope you are able to visit us again soon and enjoy all of the amenities we have on property including our indoor pool and Jack’s Bistro and Bar! Warm Regards, Emily Moore, Director of Rooms
Stayed overnight near for Christmas. Great room, recently remodeled. Quiet and clean.Genuine Hotels.com guest review
Good expirience over allGenuine Hotels.com guest review
"Couples weekend getaway"
Hotel was good. The heater in the room was quite noisy though.Genuine Expedia guest review
beautiful property nice clean an attractive rooms .Very comfortable bed ! nice area .Would return.Genuine Hotels.com guest review
"Great hotel for anyone!"
Awesome staff, beautiful location right on the river. Everything seemed new and well-kept. There weren't many people there on the Sunday evening we stayed, so the concierge made sure to give us a river-view room. We had a great experience!Genuine Expedia guest review
It was a very nice place to relax at the end of the day.Genuine Hotels.com guest review
The hotel was great overall. Our room was a little small for four of us, but it was clean and comfortable. The thing that really impressed me was the handwritten note I received under my door from the General Manager thanking me for choosing this hotel. In twenty years, I have never received that! I would stay there again!Genuine Expedia guest review
The hotel is a convient location , but it is a loud due to the bridges next to the hotel. The room was comfortable and the amenitities were very nice . Decent work out room and clean pool.Genuine Expedia guest review
"Wonderful Weekend Away"
The location was perfect for day trips around the area. The staff was very helpful and friendly!Genuine Hotels.com guest review
Very freindly and great restaurant over looking Bay.Genuine Hotels.com guest review
It was great but had a hard time finding plug to connect my cpap machine (breathing machine). I finally had to move the mattress and pull one plug out. But the food was good and it was a beautiful weekend.Genuine Hotels.com guest review
"Cozy and Fun"
The room was very nice and clean. There is a tiki bar in the restaurant that was lots of fun. Also the hotel is walking distance from lots of very fun activities. I would definitely recommend this hotel and already have plans to stay again in the future.Genuine Expedia guest review
"Nice overnight stay hotel"
Room and hotel location both great. Lobby was noisy Thursday night, there was an improv or stand-up comedy going on, you could hear it at the lobby, foul language and all. Definitely brings down the hotel rating.Genuine Hotels.com guest review
Hotel was older but service was good. Good location, it was close to all of the hot spots.Genuine Expedia guest review
"Right on the Water."
Very comfortable. Very clean. Staff is a small army of very friendly and helpful people. Security and safety are excellent. Travelers who have not stayed at a Holiday Inn for awhile should remember that their business plan is to support their on-site restaurant. So no complimentary breakfast. The restaurant breakfast was first-rate. Looking forward […] to staying here again. Read moreGenuine Hotels.com guest review
"Quick get a way"
The food and service in the restaurant was excellent. We stated 2 nights and the 2nd day, the beds were not made all the way....the blanket was on the floor, which made me think corners were cut on housekeeping. The hotel was some-what dated and off the beaten path, but it was nice to be on the harbor. The pools could use some updating. I' not sure […] it was worth the price we paid. Read moreGenuine Expedia guest review
"Close to blue lake"
Okay, I just wish you would provide at least a continental breakfast. The price is certainly high enough if I compare it to other locations like ChicagoGenuine Hotels.com guest review
"Better than most Holiday Inns"
For the area, this hotel is a good option. It has been recently updated and the staff was great.Genuine Hotels.com guest review
"nothing about grand haven that commneds it for a r"
Poor...no need to ever returnGenuine Hotels.com guest review
"Great Family Getaway!"
We went for a two night stay to the Holiday Inn in mid July. The hotel has a great location that about 5 - 10 mins from the beach and only about 5 mins from downtown Grand haven. The real draw of this place is the indoor & outdoor pool, tiki bar, and onsite restaurant (Jack's). Together these make the hotel feel like more of a resort. It is about the […] closest thing you can get to a trpocial getaway in Michigan. We had a great experience and the only negative was the morning we were going to leave we were woke up by extremely loud hotel construction that could be heard through the entire hotel. I would call ahead to make sure this is finished before booking. Read moreGenuine Expedia guest review
"Nice hotel, but issues with AC unti in room"
Hotel was nice and in good condition. Front desk area looked to be updated, hotel reasturant was nice and indoor and outdoor pools in the hotel. Out door pool needed some updating with contrete cracking on the inside edge of pool. Looked bad. The outdoor tikki bar was nice with good people serving us and had some live music on the thursday night when […] we were there that we enjoyed. The biggest issue was the temperatures were in the 90's and humid the night we were there. The AC unit in our good did not work well if at all. We indicated this to the front desk and they informed us that they were having issues and trying to get them fixed. The night of sleep was not good due to the high temps in the room and made our stay less that great. Read moreGenuine Expedia guest review
Beds are true "doubles" but have great pillows & rooms were very clean. No coffee makers in room but "Jacks" restaurant (in hotl) was very good with good service & pricing.Genuine Hotels.com guest review
"Great Hotel experience"
The staff was very helpful and cheerful. It was my first time in Michigan and they told me about the different activities in the area and took the time to show me a map of where the activities took place. The restaurants that were suggested were excellent. I only stayed one night since this was a business trip but I had such an excellent experience […] that I am considering returning for a vacation in Grand Haven. Read moreGenuine Expedia guest review
"Good service. Clean. Reccomended"
Booked with breakfast included. Asked how breakfast worked at desk, was told breakfast is served in Jacks. Waitress said breakfast wasn't included, so gave her $5 for the oJ she had already poured. And left with a shameful feeling. The desk checked my booking and reached to write a coupon or something, but by that stage my appetite had disappeared. […] Pity because it is a nice clean hotes. Read moreGenuine Hotels.com guest review
Great service, very clean and so helpful and friendly. Good location if you have a pet.Genuine Expedia guest review
"Beautiful location..right on the Marina"
We will definitely go back in the summer with the oudoor pool and tiki bar. The only negative thing was the free breakfast consist of pasteries and fruit. Other Holiday inns offer much more but other than that great stayGenuine Hotels.com guest review
"I recommend it"
Very clean. Nice rooms. Welcoming staff. Warm and clean poolGenuine Expedia guest review
"Other guests the only drawback..."
The only drawback was a group of drunken wedding party revelers staying over the weekend--they shouted and ran up and down the hallways at all hours of the night, and even drunkenly accosted us as we entered the hotel Saturday evening begging for "a light" :(. That said, this was not the fault of the hotel and the service we received as well as the […] comfort of the room was exceptional. We would definitely stay here again! Read moreGenuine Expedia guest review
fabulous hotel. the staff was very helpful. Jack's is a great rest. and bar. try the comedy show!Genuine Expedia guest review
Great stay - great night with friends!Genuine Hotels.com guest review
The title simply says it all: Amazing. Comfy room, great atmosphere, friendly staff (and pleasing on the eyes, surely not an accident), pretty sure I had a real wake up call, and I hear that many guests who have good standing in the Priority club got handwritten notes. They really work hard to provide a great experience. The only con I have with the […] place is that they don't have a free breakfast but there is a restaurant on premises. Read moreGenuine Hotels.com guest review
Very nice hotel.Genuine Expedia guest review
"Nice hotel, great "Jack's" restaurant. Marina view."
The restaurant "Jack"s was very good! Menu had above average offerings. My husband had a delicious crab chowder and I had a delicious filet with au jus and peppers sandwich. Equivalent to fare at upscale restaurants. Nice surprise! Breakfast at Jack's was also very good. I will return here because of this restaurant!!!! We stayed here to divide our […] drive for a color tour. Read moreGenuine Expedia guest review
Clean, simple, comfortable place. Only issue was the fact that parents let their kids run around until all hours of the night making a lot of noise, actually quite rude, and yet hotel staff just allowed it and I had to try and sleep through the free for all! I wish hotels could ask guest with no manners to leave!Genuine Expedia guest review
"Holiday Inn Grand Haven/Spring Lake MI"
Apparent upgrades/Nice renovations & good location, the guy at the front desk was very friendly & helpful when we asked for directions for anywhere we were looking for to visit & always spoke to us even as we were just passing by the desk to our room. Would stay here again.Genuine Hotels.com guest review
Stayed at this hotel for a weekend in Grand Haven, which is just around the corner. The wrap around marina was a beautiful touch. Our rooms had terrible views, but they were updated, clean and comfortable. Room service cost about the same as the restaurant, a huge bonus for the mother of a toddler. The location is great, at a standard Holiday Inn p […] rice. Read moreGenuine Expedia guest review
The hotel staff were so helpful to us in many ways. We were there for an intimate wedding, and the hotel staff and restaurant staff did everything they could to help. The rooms were very nice as well, especially for the price. I would like to come back just for a vacation.Genuine Hotels.com guest review
"On the Water"
A very nice hotel smack on the shore of Spring Lake at a reasonable price. A good restaurant/bar with an excellent--and very popular--outdoor patio area (summer) featuring live entertainment. I was traveling around Lake Michigan and this was one of my best stops along the way. I highly recommend it.Genuine Expedia guest review
"Lovely spot in spring lake."
We stayed for 4 nights. Hoel is lovely. Staff lovely. Service bit slow in restaurant. Queue for 40 minutes while several tables were unoccupied. Hotel was quite busy though.Genuine Hotels.com guest review
"Ya he estado 4 veces en estas instalaciones."
Necesitan cambiar las almohadas ya que huelen ya a muy usadas. La comida del restaurante es muy buena y nos sentimos muy a gusto.Genuine Expedia guest review
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