Hotel Pennsylvania - New York 40.7498, -73.99149

The only upside to this hotel was the check in counter. Everything else was bad. We got to our room and the TV wouldn't work. I looked behind to see if it was not plugged in and I bet behind the TV stand hadn't been dusted in about two years. It was disgusting. I called to have someone fix it, but they couldn't give me an estimate and it was late. So we canceled our request to go to bed. The bathroom was OK. It was clean, but the shower went cold to hot to cold. Won't stay here again.

We stayed here because of the convenience of being across the street from MSG for a couple of concerts, which was great, in fact there are no real complaints about the hotel itself. Check in on the other hand was painfully long. We literally stood in line for 1 hour to check in because the most attendents they had assisting people were only 3 and then they were taking there breaks which were evidentally scheduled at the same 3pm "check-in" time (per their policy)which would leave only 1 or 2 people for this process. The room itself was clean and acceptable and I would return here because of the convenient location.

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I would rate it as a One had it not been for the great staff. They were delightfully pleasant and tried their best to help all around. The location is good, but the rooms are horrible. The paint was peeling; there were stains on the carpet. The shower had mildew and the entire place smelled of... well, "old." The only exception was when it smelled both "old" and like ciragette smoke. Again: great staff. I would not stay there, though, nor would I recommend it.

Great location...good staff The hotel management MUST address the check -in situation..IT IS HORRIBLE. Some people wait in line for 2 hours to check in.On the Penn. 500 club floor extra computers need to be added. However I would stay here again and suggest it to other friends.

hotel is near all the sights the hotel is large and when checking in the lines for that can be long with only 2 people serving also lindys cafe inside the hotel now adds tips to your bill so watch out for that it cost us $50 for breakfast eight of that was his tip but again its new york so thats the norm.

This hotel is in a very good location to get around the city. For the price I would have liked a bigger more updated room with a view of the city rather than the view of a brick building. The receptionist was not very friendly when I checked into the hotel. I must inform that I stayed in the Penn 500 club which really just meant that breakfast was included. The first time I stayed at this hotel they offered me a room the size of a closet. The second time I stayed with the Penn 500 club was much better. I don't think I will be staying there again.

Hotel is a great location for New York City. However the rooms and hallsway good use come cleanin up. Lobby looks great. You get off the elvator and the halls are dark and scarey. At much as you pay for a room. And for how many rooms are there, they are making enough money to put money back in to the appreance of the hotel.

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I've stayed at this hotel numerous times as it is close to my NYC office and it seems to be getting worse each time i stay here. The elevators seem treachorous, it is an enormous hotel that is in dire need of overhaul. Temp control is not good. Even 5000 club level is not good experience.

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The place is a dump and it was like living in a fraternity house again. Bring your flip flops so you can shower. Needed to wear all my clothes in order to be able to sleep on the bed. Besides that it was a great stay.

Hotel is in a great location, close to the subway and may attractions. Best hotel bed I have slept in, in ages

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The ambiance and energy of just being in the lobby of this Hotel makes you not to want to leave. The security of the hotel allows you a good night's sleep. The reception staff makes you feel welcome on arrival.

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Had real issues with the hotel; bad rooms, reassigned to a room that wasn't serviced, very slow check-in etc, but the attention and service once we complained was prompt and courteous, and in the end the convenience of the location and the adequate (but not great) room makes this a useful hotel to have in Midtown.

First off check-in was about an hour long. then the room was about 8x4 with the most disgusting tub i have ever seen. The location was great, but once you walked in the door it was hell.

Superb location, and very reasonable room and bed. Good continental breakfast and even reasonable coffee. The only negative experience was the wait for reception. Perhaps because it was Friday afternoon, I had to wait for almost an hour, standing in line with my luggage.

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The only reason to stay at the Hotel Pennsylvania is the proximity to Penn Station and Maddison Square Garden. Even with its decent rates, it is completely falling apart, except, perhaps, the room doors that look like the doors you would see for solitary confienment in a prison movie. I expected to see Freddy Krueger wandering the halls. Seriously, it is beyond sketchy -- it is outright creepy.

We stayed for 3 nights at the Pennsylvania, partially because of the location and partially because of the history (Pennsylvania 65000!). But really the hotel just trading on its name and location at this point. The room we were in had scruffed walls, torn sheet rock and street noise even on the 9th floor. For $300 a night we got a room shabbier than any Motel 6 or Day's Inn I've ever been in.

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It was cheaper than all the other centrally located hotels. Despite its only 2-star rating I thought the hotel was clean and well-run. Very efficient.

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Great location and considering prices in New York, great all around. Nice that they had free breakfast.

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I chose this hotel because of its location, it is right next to Penn Station and Madison Square Garden. Unfortunatley the hotel was "dark and dingy", it was loaded with international travels which made me feel bad for them as this probably made a big impression on them as part of their USA 'experience". The whole place just felt a bit dirty. Like I said the location was perfect for my needs but I doubt I would stay here again.

Firstly, I have to say that the staff here were excellent especially considering when we checked in the line was a mile long. They asked if we wanted a room with a view of the Empire State Building which we said yes to. Unfortunately when we got to the room it had not been completely cleaned so when I called down they ended up having to move us. The location was perfect for this trip since we wanted to be near the Port Authority but other than that this hotel was not worth the amount per night we paid. They seriously need to upgrade the decor in this hotel if they are going to charge people that much. Yes, it could be argued that you are paying for location since it is right across the street from Madison Square Garden and not far from both Penn Station and the Port Authority but for the price we paid it was exhorbitant for the quality of the room.

great location, a bit run down and creepy-at least in the smoking rooms

Cheap, clean, outstanding location. great for economy traveling.

Paint peeling of bathroom walls/door. Not the cleaness and furniture very old. No Iron, radio or HBO.

Lobby is beautiful.....you'll be spending a LONG time there checking in. From there, it's downhill. Rooms are gloomy but we didn't spend much time there. Really need to repair peeling paint and bathroom scum.....we'll send pictures if you want to see what we are talking about. Best thing for us was LOCATION.

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the room and hallway was dingy and not well lit. I would recommend this hotel if you have low expectations.

Checking in took forever and then the room on the 5th floor -546 - which was allocated to us was an absolute disaster. The walls were dirty and furniture dusty, the bathroom stained, the room was tiny and musty. We had booked a superiod two doubles room so this was certainly not what I expected as I had stayed at the hotel a year agol We lodged a complaint with the front desk manager and asked to be moved. We were told to go back to the check in at the front desk with our request but to get a better room we would have to pay more which we were willing to do - anything to get out of room 546! The check in line was again very long and for about one hour there was one person handling check in. We met back up with a couple who had checked in at the same time as us and they too were lining up again to complain about the state of their room and to request to be moved. After waiting in line for about an hour and a half (now long after midnight) we paid for the upgrade and were given a very nice room on the 11th Floor which is the only reason why I could give the comfort and cleanliness of room, a decent grading above. The hotel is conveniently located, but it is sad to think that other people who are not confident enough to demand better, would be stuck in that horrible room first allocated to us. Hotel Pennsylvania needs to buck up.

I waited an hour in line to check in, my room was old, filthy and tiny. It was the worst hotel I have stayed in years! I immediately checked out the next day! Oh and that took 40 minutes too!

Take a pass on Hotel Pennsylvania

After seeing the upscale lobby with its banks of television monitors, high ceilings and comfortable seating areas, I rode the elevator up to the 3rd floor and was surprised by how poorly lit the hallways were. A couple and their daughter were wheeling their bags to the same corridor where my room was located. The gentleman summed up his first impressions with one word: "Dungeon!" I had to chuckle out loud at his honesty. But I slept their two nights and felt relatively safe. The bed was quite firm, but I slept well. I did not expect a lot from a two star hotel, and it lived up to my expectations. I only stayed there because I forgot to make reservations for this one week (I work in Manhattan and live in Atlanta, GA) and all the nicer hotels that I checked in the area were completely booked up. This property has a lot of potential, but it is not living up to it. I will avoid this hotel in the future unless I hear that it has been remodeled extensively.

The room was filthy, the Air conditioner didn't work. Also, the front desk service was poor. That being said- very conveniently located across the street from Penn Station

I really expected more from the hotel, especially for the price I paid! I guess it is my taste in hotels. but I was not impreseed. the bed however was comfortable. The walls was peeling and the hallways are not at all welcoming. It was ok.

The Hotel is quite old, but they are fixing to much detail, the hotel is just in front of Madison Square Garden and two block to the Time Square Center

small rooms, but very convenient location, price was high but may be alright for New York.

I'll start by saying it is difficult to rate this hotel. It has a great location, absolutely great. It is only a few blocks from Time Square and another few blocks from Grand Central Station. So the location is great, the quality of the hotel is definitely not the best. The rooms are small, marks, scuffs and dirt on the walls. The cleaning staff are really nice and helpful, the front staff leave a little bit to be desired when it comes to friendliness. Overall I probably wouldn't stay there again unless they renovated the interior.

Great location - right in the heart of everything, right across from Penn Station. Hotel bathroom and towels could be cleaner.

You won't get five star service or surroundings but you will be near everything you need to see/do in NYC.

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