"Location is everything"
We were shocked at how convenient our hotel was to Penn Station, subway and bus stops, and most must see stops. We enjoyed a beautiful view of the empire state building every night, the rooms were quiet and odor free. Our only disappointment was the lack of free wifi (a must have for traveling).Genuine Hotels.com guest review
While the property is located directly across from Penn Station which is Extremely convenient...the condition of the hotel was bad. Dark, dank, and dirty. Given more time I would have changed properties. Staff were very friendly and made up for the deteriorated property. Based on it's current condition, I would not stay at this property again...until […] refurbished. Every property has a life cycle...this one needs attention. Read moreGenuine Hotels.com guest review
"Great hotel for the price"
Quite dated, interminable wait to check in but a clean firm bed for a price you're unlikely to find anywhere else in mid-town. Located directly across 7th Ave from Madison Square Garden / Penn Station.Genuine Hotels.com guest review
"Very old and not clean"
You get what you pay for. Rooms and everything inside (beds, bathrooms) are very old. It is less than 1 star hotel though it comes up as more than that.Genuine Hotels.com guest review
"Rooms need to be updated."
Mirrors were dirty. Walls need repainting. Refrigerator was dirty with foul smell.Genuine Hotels.com guest review
Nothing about this hotel was great! Even the front desk Manager who felt it necessary to yell at me because four others ahead of me had called to complain about the hotel as well. Booked this hotel for 3 employees for a total of 6 nights each and two employees ended up leaving the hotel to check in elsewhere. Photos do not even begin to depict what […] the hotel looks like. Read moreGenuine Hotels.com guest review
"Perfect for MSG events"
Give yourself plenty of time to check in. You are close to everything and if you aren't, you are just a cab ride away. I would definitely stay again.Genuine Hotels.com guest review
"worked great for me!!!"
awesome, convenient and cheapGenuine Hotels.com guest review
"Good location, less than comfy room..."
Old hotel, uncomfortable bed, poor aesthetics, but great location - very close to Penn Station and not too far from Times Square. Only reason to stay there is the price and the convenience of the subway being close-by.Genuine Hotels.com guest review
"Worst experience ever."
I work in NYC and live in CT. Sometimes my job duties make me stay over night. I picked this hotel because of the price and the proximity to everything. First mistake, checking in took over 30 minutes to get to the counter. There were a total of four people behind the register but only two would do anything at a given time. Food was delivered while […] I was waiting and the staff took turns leaving the desk to eat and returned still chewing the food. When I did make it to the front of the line, the associate that was free left to go home with a line wrapped around the lobby. She did come back and jump over the counter to get her keys. The guy that did check me in did not apologize for the wait and had a side conversation while I was with him. Second mistake, the room was awful. My entire room looked like it was the height of fashion in 1972. The bathroom looked even older. I know this hotel has historic value but that doesn't have to include the comforter and the TV. I actually slept on top of the sheets because I was scared of covering my self with the bedspread. The bed itself was one big spring. Every move you made in the bed was punctuated with a loud creek and moan. Third mistake, check out. I waited in line even though I didn't have any charges to the room. I have to have a physical copy for my expenses. When I reached the person at the front she said there was nothing she could do because I booked it online through a travel site. So, I asked for anything that showed my stay and price. She then says " I could print you a blank piece of paper". Really?! I have never been so angry at a business ever in my life. These employees are not engaged, management was completely absent, and who ever owns this place doesn't want to secure their future. I will never stay here again and I will make sure no one in my office does either. Read moreGenuine Hotels.com guest review
"Don't stay there"
Across the street from the Pen Station. This is a kind of a hotel where you don't want to touch anything. Just feels dirty. I wanted to check out the minute I walked in. Only stayed there because it was late and I was tired. Could not get much sleep anyway. Shower was dripping, it was could and creepy.Genuine Hotels.com guest review
The great thing about this hotel is, the location!!! Right across the street from MSG and the Train which made it super easy to get around! However, I could have just stayed at the Motel 6.- At least they leave the lights on for you- Mold on my ceiling, the shower didn't turn on all the way. I literally checked the bed for bed bugs! The TV remote didn't […] work and walls a very thin. Hey, if you are seriously just looking for a place to hide out for a couple hours.. This place won't be that bad. Thank goodness it was just me traveling.. I wouldn't recommend this place if you're staying with your children!! Read moreGenuine Hotels.com guest review
"Hotel Pennsylvania Needs a Makeover"
I found the Hotel Pennsylvania lobby very pleasant and the staff was excellent -professional and courteous - the desk staff, doormen and the housekeeping staff were all first-rate. But the Hotel Pennsylvania looks very dingy and my room had not had a full cleaning under the bed. The bathroom had rust on the pipes and peeling paint. This was once a wonderful […] hotel but I would not recommend staying there even for a reasonable price. Read moreGenuine Hotels.com guest review
Beat up, shabby, abrupt staff, but actually clean and comfortable. I was staying by myself; if my wife had been along she would have been uncomfortable.Genuine Hotels.com guest review
Worst hotel ever!!! I have been workink in hotel and restaurant business more than 25 years, but I never see anything like this!!! Dirty!!! Thay stored our suitcase for 5 $ each so we had to pay 30$ befor we checked in and 30$ after we checked out! We paid 250$ for two nights and the 4 our storage was not include! Ridiculous!!! And of course the receptionist […] told us thay can't give a recept of storage! Guess who got the 60$!??? New York? Worst experience ever! Non of the taxi driver speek english! How did thay get licence? I belive no one knows!!! Read moreGenuine Hotels.com guest review
Good location, but the Hotel with very old rooms with uncomfortable beds and terrible bathroom, no hot water.Genuine Hotels.com guest review
"Great location, horrible staff and rooms"
This hotel had a wonderful location and beautiful front lobby. The rooms were much smaller and rather uncomfortable. They didn't even have all the bed sheets on the beds. The managers and staff were not accommodating and rather rude.Genuine Hotels.com guest review
"Dirty room with empty wine bottle"
the room had not been cleaned, someone left their socks!!, Wet towels, and wine bottle.Genuine Hotels.com guest review
"Room small even for NYC standards"
Room was very very small and old. Was not able to get a good night sleep because of all the noise coming from the pipes. Bathroom was gross. If I knew the room was like this, would have stayed somewhere else. Checked out early to get out of the room.Genuine Hotels.com guest review
"You paid what you got"
Very convenient location, close to Macy's and Times Square; very slow check-in process, I have been waiting for more than 30 minutes for the line to check-in; poor maintenance and very small room; extra 5 dollars to store the luggage after you check out -- cash only... that's a little bit ridiculousGenuine Hotels.com guest review
"A convenient place to stay"
Convenient and comfortableGenuine Hotels.com guest review
Wen though my husband and I were there to celebrate our love And marriage on valentines day! We're not able to sleep due to location of room right behind elevators. Once the tv and everything was off all you heard was the elevators going up and down had me up all night. Had a better night sleep at home with my crying two year old. The walls were dirty […] and the toilet was yellow with stains. I would never book a room there nor referred no one their either, and I am from New York and lives in worse conditions. So disappointed! Read moreGenuine Hotels.com guest review
the first room they gave me was dirty so they put me in another room. the 2nd room I had to call security because the room next to me the guests were so loud they kept me up all night. I would never stay here again. I stay in NYC quite often, I tried this hotel because the rate was good......... I wish I would have paid more and went to a different […] hotel. This was the first time I was dissatisfied with a hotel in NYC. The hotel is so busy they forget to do the most important thing, make the client happy, and make sure the rooms are clean!!! Read moreGenuine Hotels.com guest review
We had fun.Genuine Hotels.com guest review
"It was right where we wanted to be,,,,MSG & Macy's"
Our stay was sufficient. Only problem we had was that the room was way too hot for me. I sleep only in 60 degree weather and air circulating due to an experience with the sun and heat in the 60's and I get overheated easily. It would have been better had I been able to turn on a fan & cool the room myself, We had someone come and open up the window […] for our stay, All of the personnel at the hotel were very gracious and helpful, and we really appreciate that, The room was clean but to be truthful, very outdated. The walls need attention as well as the areas around the doors and floors where the baseboards are. We realize we were only renting, not buying the room. Breakfasts were very tasty and adequate. Read moreGenuine Hotels.com guest review
Great place to stay when your in town for the dog shows :)Genuine Hotels.com guest review
"Overall a good place to stay"
Service was fine, there were no mess-ups or hang ups at all. I enjoyed the convenience of their location and all in all it was a fine place to stay. I'll be staying there again, I'm sure.Genuine Hotels.com guest review
"A total let down"
The hotel check-in was slow and upon check-in I was disgusted with the rooms. They were small, the bathrooms were not clean. This hotel is located on 34th street right across from the garden. Yet it has the feel and appearance of a motel. Not worth the money I could not wait to get check out.Genuine Hotels.com guest review
"Cool Spot in the middle of everything"
This is not the nicest looking hotel with the best room you'll ever stay in but its a pretty good deal. The prices are very cheap and the rooms are serviceable. What you are really getting with this hotel is location. Right on 33rd and 7th its close to so many activities right there in midtown and very easy to get to from other places in the city. The […] money you save on the room goes to those activities. Definitely worth it. Read moreGenuine Hotels.com guest review
Does not look nothing like it suppose to walls cracked and floor dirty.... and room was looking like a shelter homeGenuine Hotels.com guest review
"Eerie feel, awesome place."
Loved the haunted feel of the place, very clean and tidy. Walking down the halls is like taking a walk into the past.Genuine Hotels.com guest review
"good location, okay for one night"
Although many reviews complain about the customer service, I found it to be okay, not bad not amazing. If you're planning on spending very minimal time in your room and want to save money this would be a good choice, mostly because of the location.Genuine Hotels.com guest review
Many of the rooms are very small...ask to see another room if you are not satisfied. Not the cleanest hotel on some of the floors , but for my needs , this hotel works for me.Genuine Hotels.com guest review
"Great Location (but not much else)"
- Took 3 hours and 3 trips to the front desk just to get pillows and towels! I was told, quite rudely, "Hey, we're a big hotel. It takes time." - Room heater is on or off. That's it! - Heat does not reach bathroom where cold wind blows freely through the window frame. - Shower head is 5.5 feet high! - Pillows are as thin as the sheets! - I got a "non-smoking" […] room but they put smokers on both sides, so it was like staying in an ash tray! - Room intermittently smelled like skunk (never did figure that out)! Without exception, the worst hotel I've ever stayed at, but it was clean. Read moreGenuine Hotels.com guest review
"close to things I wanted to do"
Enjoyed it very muchGenuine Hotels.com guest review
"The disappointment of the hotel staff"
I have never had a experience with hotel staff like I had. There is no reason to speak to anyone, guest or not in the tone of voice that I was spoken to. Not very good business. And disappointing.Genuine Hotels.com guest review
The hotel really needs a remodel it's very old ... But the service and the special rates are great ....this is my second stay...Genuine Hotels.com guest review
While you can see they have upgraded the lobby to make it very nice, the rooms are completely the opposite!!!!Genuine Hotels.com guest review
"right in town"
We had s great stay...the hotel needs some upgrades.Genuine Hotels.com guest review
If traveling to NYC via Amtrak, the location is ideal since all you have to do is exit Penn Station and then cross the street. The location is very convenient to theatre and public transportation--e.g., subways, buses, Long Island Railroad, MetroNorth, PATH, New Jersey Transit, and taxis. This is an older hotel and in need of a major facelift overall. […] Common hallways have dark carpet that have seen better days and are generally very unappealing. The heating unit in my room was so noisy that I could not bear to run it for more than a few minutes at a time. The blackout curtains to keep out the light at night were very worn and in serious need of replacement. On the other hand, I spent very little time in the room other than to sleep. The room was clean, bed was comfortable, and bathroom contained all the essentials. Read moreGenuine Hotels.com guest review
For location and what you get it is a bargain for New York. I have stayed twice and will stay again.Genuine Hotels.com guest review
This hotel needs extreme maintenance upgrade! Our rooms #1094 was horrid! Sink was not draining properly (it was so slow) that it was gross especially after brushing teeth. The shower was leaking the entire time....when we came back from being out the floor around the toilet was wet. You could tell that room was cleaned roughly for anyone new staying....i […] observed many areas of dust pile up which is disturbing. I will never ever stay at this location unless there is a major renovation. Read moreGenuine Hotels.com guest review
Horrible. Take this hotel off your listGenuine Hotels.com guest review
"Great location very old hotel"
This hotel is very old and needs alot, THE basic things like paint on mirrors and loose light fixtures cost nothing to fix but a lil time. The front desk staff member Raymond was amazing and polite. He did re very thing to help me out.Genuine Hotels.com guest review
Disaster !Genuine Hotels.com guest review
"Great location for a great price"
The location is perfect, right across the street from Penn Station and Madison Square Garden. Times Square is not far so the Hotel Pennsylvania is the perfect landing spot for exploring midtown Manhattan. I gave it a very high score due to its location combined with very reasonable rates. It's an older hotel so those expecting a Trump like experience […] will be disappointed but the room was clean and comfortable. Highly recommended especially if you are just staying the night and are up to catch a Rangers or Knicks game. Read moreGenuine Hotels.com guest review
The room wasn't the greatest . But it was ok, The location and price makes up for the decorum. The service and staff is really helpful. Overall I enjoyed my stayGenuine Hotels.com guest review
Everything was nice, but the room were a bit to small, and the double bed is a perfect size for a single person not a couple. When looking at the pictures before booking, the bed seemed larger.The first two nights I woke up feeling very painful.Genuine Hotels.com guest review
Convenient location, right outside of Penn Station, with reasonable rates. Nothing special, but easy to get to to drop off bags and sleep while you're in the city.Genuine Hotels.com guest review
Show room looks great. Altho i was freezing. Room was very nice and cozy. Other rooms have great heating!!Genuine Hotels.com guest review
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