Good positionGenuine Hotels.com guest review
While it is convenient to getting around the city, that is the only thing that this place has going for it. From the barely lit hallways, to the holes in the door to the bathroom, to the mess on the floor, and the lumpy mattress, I can't see any reason to stay here. There are many other hotels that are just as cheap or just slightly more expensive, […] and I would have walked out immediately if I could have cancelled my reservation. Read moreGenuine Hotels.com guest review
Location of the hotel is great. The quality of service is below average. the only good thing here is its location.Genuine Hotels.com guest review
Apart from the location, this hotel offers nothing. Spend your money somewhere else. Worthless customer service!Genuine Hotels.com guest review
"Only good for short stays..."
it was ok, but would never stay again...Genuine Hotels.com guest review
"Perfect location and comfortable"
We spent two nights in the city and the hotel was perfect - four women in a room with three beds and a rollaway - spacious and incredibly convenient. Staff was friendly and helpful. Hot water, good water pressure, and even with many high school kids in adjacent and nearby rooms there was never a noise problem. Also affordable - glad we didn't decide […] to stay somewhere more expensive. Read moreGenuine Hotels.com guest review
"The WORST hotel I have ever stayed in"
This hotel was by far the worst hotel I have ever stayed in. The carpet in the room was dirty and extremely worn, there was food debris on the comforter when I arrived, and the bed was ready to fall apart. When I complained and asked for a new room, I was told there were no other rooms available. The next day of our stay the deris from the bed, which […] I placed on the nightstand, was on the floor and not removed, and there was food behind the handles in the bathroom. When I asked for compensation upon checkout the manager gave me 50.00 back for my inconvience, and did not even look at the room herself to validate my complaints. Read moreGenuine Hotels.com guest review
"close to all must-see sights"
The rooms were only clean on the surface. there was lots of dust and dirt behind the night stand. The baseboards were also dirty and dusty. However, since we were not there much and just used the hotel for sleeping, it was ok.Genuine Hotels.com guest review
"Will not stay again"
The rooms were horribly outdated even with the 'upgraded' room. After the wow of the location and lobby we were so let down by the rest of the hotel. Will never stay here again.Genuine Hotels.com guest review
"The Hotel was conveiently located to most ameniti"
Fpr a one night stay I would say it was adequate.Genuine Hotels.com guest review
"Good location, terrible room"
I can honestly say that our room at Hotel Pennsylvania was the worst hotel room I have ever stayed in (especially for the price). Do yourself a favor and book a better hotel. I would never stay at this hotel again... the only redeeming factor is the location by Madison Square Garden. According to locals, this was quite a hotel years ago. However, it […] is now a run down property desperately in need of a complete renovation. Read moreGenuine Hotels.com guest review
"Economically and cost for the type of room."
Hotel locationGenuine Hotels.com guest review
"what a dump"
It felt like I was homeless sleeping in the streetGenuine Hotels.com guest review
"good location, worst room I've ever lived"
the bathroom is halfway broken, room with a smell.Genuine Hotels.com guest review
I needed a place for 3 days while I conducted regular business in New York. Supply and demand led to high rates for a very competitive location. The hotel staff as always were very helpful and responsive. The hallways are gloomy and carpeting rumpled. The bed and bathroom were fine. The desk was rickety. The desk lamp switch was intermittent. There […] was a large, dead cockroach beside the bed. The neighborhood, while safe, lacks decent restaurants, though I had a pleasant time at an Irish pub on 33rd St. that has $1 oysters (unfortunately sold out). One of the restaurants at the hotel, Lindy's, has friendly staff and an ineffective air-conditioner as well as high prices. Read moreGenuine Hotels.com guest review
"Hotel is only good for its location!"
If you are preferring location over comfort and are ready to be in sort of historical room, this hotel would do great!Genuine Hotels.com guest review
"Convenient to transportation, restaurants and thea"
Having read a number of very negative reviews about the condition of the hotel and its rooms we were pleasantly surprised and pleased to find that our room and bathroom were clean and pleasant and well-equipped. The air conditioner had only one temperature and did not cool, but the weather was not that hot. There was no do not disturb sign, but a call […] to the hotel service department quickly produced one. The check in desk was the slowest that we had ever seen; fortunately the line was short. We would stay there again. Read moreGenuine Hotels.com guest review
I would never stay at this hotel again. Very old all the furnishings were in bad shape and looked like they were from the 20's. Pictures were missing from the walls. Carpet was wrinkled up. Tile in bathroom chipped. Was just bad.Genuine Hotels.com guest review
"nice big room"
I have stayed at a few places in NYC but the rooms are always small, not here. The room was large and comfortable. The lady who checked us in was very nice. The rooms and bathroom are a little dated but it adds to the experience.Genuine Hotels.com guest review
"NOT BAD MY STAY IN YOUR HOTEL"
TO TAKE NOTE, IN THE SHOWER THE WATER WAS DROP & NOBODY FIX ITGenuine Hotels.com guest review
"Dont let them put you in rooms on floors 4 thru 8"
The place is a discrace!Genuine Hotels.com guest review
"Building is very old...but Good Location"
My bf and I stayed at the hotel for four days. The hotel have a very good location. It is very convenience go to anywhere you want. The only issue to me is the hotel is super old. I think they didn't do a good job on maintenance the building. The blanket is old, pillow is flat, tv is old, bathroom is super old. Wifi is not free. There is no water and […] fridge in the room. After all, it's not too bad to stay, but I do feel a quiet disappointed. Read moreGenuine Hotels.com guest review
"Horrible rooms, great location/beautiful lobby"
Checking in- I had one group in front of me and it took longer than I expected, approx 10 min. The room was horrible. The bed felt ancient. The remote didn't have a strong signal. The shower hot water was intermittent (good temp, scalding, luke warm, good temp, scalding, etc...every 25 seconds). The service in the hotel was better. My card got de-sensitized […] and they said it could have been the lock. The locksmith came the next day, but security was relatively prompt in letting me in. I had to pay extra for a fridge, no microwave. I left my stuff in the fridge when I checked out and came back at 12 and the fridge was GONE. All my stuff in it was GONE. I was in a rush, so I couldn't get my stuff. The one guy that knew where my stuff was took off for lunch exactly when I was there. I had to leave and all my stuff: two waters, 3 beers, 2 rice puddings, and 4 apple sauces...yikes. Checkout was very easy. Parking is a nightmare. I paid midtown prices. The sheets were very very old and didn't fit on bed. The top cover was really nasty. I didn't have the greatest reception there. The wifi wasn't really that great for me at the time. I had to use my own wifi. All in all, I would not stay here every again. Read moreGenuine Hotels.com guest review
Good location, however it took ages to check in. The Management of this hotel needs to find more smarter hands or just upgrade their IT system to enable quick check in. The hotel is right opposite Madison Sqr Garden, so you can imagine how busy the hotel and it's surroundings will be. Rooms are pretty basic but bigger than the usual New York spaces, […] nothing special. Horrible view. Plus they charge guests $5 to hold each piece of luggage. Other hotels hold it for free. Lastly, no knowledgeable concierge service. Read moreGenuine Hotels.com guest review
"Super Local! literally Walked Everywhere!!"
This is a "No Frills" hotel. The location is Fantastic... Clean & Very Basic Rooms with toiletries provided... Everything is Basically in Walking distance! & of Course Madison Sq. Garden is Directly across the Street!!! For Price You Can't get any bettter!Genuine Hotels.com guest review
"The worst ever!!"
We did not stay. After seven room attempts we refused to stay. I will never stay at this hotel nor use hotel.com.Genuine Hotels.com guest review
"Affordable yet not worth it."
Location is great, in my opinion. But, the hotel is run down. I will stay somewhere else, next time.Genuine Hotels.com guest review
"The Owner Must be Trying to Sabotage this Hotel"
Worst hotel I've ever stayed in, pealing paint in the rooms is just one of many signs of decay and lack of maintenance. I'd rather stay at a hostel next time,; this hotel is cheaper than most in the area, but even at the lower rate it's still not worth the price.Genuine Hotels.com guest review
"I would not recommend it."
This hotel is perfect for tourists who want to be close to Penn Station etc. But for work travelers or people who have been to NYC enough to stay away from "tourist traps" -- this hotel is a let down. It looks very classy on the outside. But then you step into the old corridor (with dirty carpets) that smells of cigarettes. Sure I like my room reasonably […] clean, but I am not a fanatic. However I felt dirty removing my shoes and letting my feet touch the carpet in my room. The AC was on high and could not be turned off/down. So I slept with 2 layers of clothes and blankets. None of this is a deal breaker...but it sure didnt make the stay comfortable. Read moreGenuine Hotels.com guest review
"wow. it was even worse than expected"
i've stayed at the hotel pennsylvania a few times in years past and it was pretty bad then, but it has gotten much worse since then. there was a long line at the desk and the employees looked like they had checked out years ago, much like we should have done the moment we arrived at our rooms. both my colleague's and my rooms were ill-kept, grungy, […] old materials. my bathroom shower drain looked like someone had defecated in it. the hallways look like they have not been vacuumed in years. the bag check in the basement seems like a forgotten dungeon. wow, just wow. we paid nearly $300 a night. the only thing going for this place is the location and the fact that other nearby hotels were all over $450/night. i truly hope you don't have to stay at this place anytime soon. it is truly terrible. Read moreGenuine Hotels.com guest review
"Imagine "The Shining" on a shoestring budget"
The bedspread was stained with god-knows-what and I couldn't get it changed. The A/C was louder than the TV. The bed was small and uncomfortable. One of the working-ladies in the lobby was attractive, the others just looked strung out. Imagine the setting to the final scene of 2001 A Space Odyssey, but if the aliens were holding a grudge.Genuine Hotels.com guest review
While the hotel isn't a dump, it certainly is in need of major renovations. The carpets were bordering on mildewy, the bathrooms (while functional) were old. The front desk service was efficient, but cold. Housekeeping, however, was friendly and did a competent job. The location of the hotel is what you pay for. Convenient access to most locations by […] subway, taxi or on foot. Read moreGenuine Hotels.com guest review
"Great location, but..."
The rooms are tiny, poorly lit, not thoroughly cleaned, and out of date. That said, the location couldn't be better, and the price for a hotel on Manhattan was far better than any other option. I would consider staying again, but only because of the price. It was adequate.Genuine Hotels.com guest review
Hotel had a great location and the staff was awesome. We had a huge room that accommodated three people. However, the bathroom was incredibly small and the room itself was very tired and worn.Genuine Hotels.com guest review
"Holiday in NYC"
I holidayed in NYC for 12 days using two separate hotels. NYC is not a cheap place to stay so hotel accommodation would also be expected to be on the higher side.The entrance to The Hotel Pennsylvania promised much, however the advertised `luxury double`room was nothing of the sort, and a complete disappointment; there was nothing luxurious about it. […] The beds were comfortable enough, the room decor was drab, and the room aircon was noisier to run than shutting it off, and leaving the window open and suffering the outside traffic noise. The room was provided with an old type 22"TV (ie not flat screen type), situated in a cabinet at one end of the room, meaning that the nearest bed was OK to view and hear the TV, but the farthest bed position required the volume turned up to overcome the noise from the aircon/open window. The bathroom sadly was the biggest disappointment; seedy decor, bath taps that were leaking and could not be turned off, sink plunger that would not reseat in the sink because the mechanical positioner was seized, and the enamel was missing or damaged, on several areas of the bath. The general room lighting was very dim even with all the lights turned on, not helped by the dark and drab decor, which gave the room, a seedy atmosphere feel. Read moreGenuine Hotels.com guest review
"Poor for the $"
The location was good but the rooms had poor lighting and were really really dirty. For the money I paid I don't think it was worth it. It was actually pretty gross. I would not stay here again.Genuine Hotels.com guest review
"Close to Midtown"
This hotel is in a great location. A lot could be done to make this a great place to stay. There needs to be complete revamp of the hotel and all its furnishings. The bed was extremely comfy though!!Genuine Hotels.com guest review
Too expensive for the piece of junk and service I got... I will never stay there ...rip off ...your company should not recommend it at allGenuine Hotels.com guest review
"I found a cockroach in my bathroom..."
Although the location of the hotel is ideal, the quality of the hotel rooms were very unsatisfactory. The rooms also vary in cleanliness. The first room I was directed to had holes and marks on the wall. The second room I was put in looked clean, however, when I walked into the bathroom I saw a cockroach lounging in the tub. I immediately booked a different […] hotel after that. Read moreGenuine Hotels.com guest review
"I will never come back"
This was worst place I ever stayed including motels. I am so glad I switched hotel and did not have to stay here too long.Genuine Hotels.com guest review
While on a little getaway, my husband and I were very comfortable at this hotel. We didn't spend a lot of time there but felt fine leaving our belongings while we went all over the city. We would stay there again and again. Very clean and staff was very polite.Genuine Hotels.com guest review
"Great location everything else miserable.."
First off I loved the location it was very close to time square. The not so great part was the horrible condition of the rooms. There was mold on the walls, the air was not cool at all, we had to get a do not disturb sign for our door because when we got back from site seeing the cleaners had opened my bag and went threw it leaving it wide open (called […] security they could care less)... We also saw a rat in our room and it was hard to sleep after that... Very nasty rooms only positive was the location.... Read moreGenuine Hotels.com guest review
"REALLY BAD CUSTOMER SERVICE"
Besides the oldness and to some extent filthiness of the hotel, what really made me rate this hotel is that their customer service is absolute garbage. I forgot a package after I checked out and tried, unsuccessfully, to authorize a friend to pick the package up. After several tries through email, explaining that I left the country, they insisted that […] only the person the package was sent to can pick it, otherwise they send it back to the sender. So, basically, because of their complete lack of customer service, I lost a few hundred bucks and they lost a customer that would have returned several times. And, hopefully, I can convince some of you to NOT book this place. Not worth it. Read moreGenuine Hotels.com guest review
the staff at registration were effecient and friendly. elevators fast and always in service. I was on the 17th floor. It was dark, dirty, worn out. needed new carpeting and a paint job. My well worn room was clean, but again way overdue for new bathroom, new carpeting and a new mattress. The small refrigerator was dripping inside. I'm sure the hotel […] was once grand, but it is well past its prime. I hope the owners are planning on putting some of our hard earned money into upgrades. THEY ARE MUCH NEEDED Read moreGenuine Hotels.com guest review
"Well located, but nasty rooms"
This is a huge hotel, with 12 elevators serving nearly 20 floors, and it's located right across from Penn Station, so ideal for city breaks. The outside looks pretty nice, and the large foyer is nice enough, if a little dated. However the guest floors are nasty... long dingy, ill-lit, badly-signed corridors that look like something out of the X-Files. […] My room was large, but sparsely furnished, with small, hard beds. The carpet was stained and dirty, the paint peeling off the walls and ceiling, and one large corner of the latter was covered in mold. The windows wouldn't open, and the air conditioner was a rusted lump that I didn't dare to mess with. For two of the three days of my visit, the hot water in my bathroom was brown. The room was cheap for Manhattan, but still pretty expensive by most other places standards - I'll spend the extra on somewhere clean next time. Read moreGenuine Hotels.com guest review
"its the Penssylvania, what do you expect!"
some old and some new, you never know what you get, but always one of the lowest prices.Genuine Hotels.com guest review
"shabby hotel, helpful cheerful staff"
The old Penn was once great and is now a dump. There was crud on the carpet of an apparently unused wing, shoe and rub marks on the doors and the whole place is dingy and in need of renovation. However, the price is great for midtown Manhattan and you can't beat the convenience of the valet parking. At $50/day it's no bargain, but not exhorbitant for […] the area. Most importantly, for me, the hotel takes dogs and I was able to avoid the pet surcharge by booking and paying in advance via hotels.com. All in all a good stay despite the long check-in line. If you don't expect to wallow in luxury here you'll be fine. It's a safe, clean. comfortable room to sleep in-- just not pleasant to hang out in. Read moreGenuine Hotels.com guest review
The room was alot bigger than expected. The location is perfect and the staff is friendly. It was my second time staying there and I will be back!Genuine Hotels.com guest review
Great rate and location but hotel rooms are low quality. Cold water faucet on sink did not turn. Heating/AV vent filthy. Hair dryer cord crumbled (so bad they have another one in closet). Bedspread old and frayed. Bathroom door frame broken. Paint needed everywhere. Carpet stained. Bed uncomfortable. Just a mess. Restaurant was nice and accommodati […] ng. Read moreGenuine Hotels.com guest review
"It's all about location"
Very central location. Area around hotel is not great, but you can get anywhere in minutes. Hotel is very Bates motel-like. Serviceable as place to sleep and nothing more. I'd only stay here again if I could get it for around 120 per night and there were no other options.Genuine Hotels.com guest review
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