The hotel is across the street from Penn station and Madison Square Garden. What more can anyone want? But don't be surprised by the rooms. They look like a regular motel room. But the hotel itself is very fancy n then staff is niceGenuine Hotels.com guest review
For price and location I was disappointed in condition of rooms. Refused 1st room, not clean and walls pealing. Second room clean, no bead spread on beds, one mattress VERY bad, carpets VERY old and worn, had to pY for WiFi in rooms. Light fixtures broken or missing partsGenuine Hotels.com guest review
"At least we didn't end up with bed bugs."
We had one night here. The room was dirty. We had reserved a room with 3 full size beds and ended up with 3 twin. It is a great location. The check in was longer than any hotel I have ever used. However, the ladies at the desk were helpful and friendly.Genuine Hotels.com guest review
Hotel is an old NY hotel. The lobby is updated but the rooms are still original. The location is perfect and I would stay there again.Genuine Hotels.com guest review
"Worst experience ever"
Worst customer service. Took an hour and half just to check in. The employees were very rude and not helpful. Not safe at all, no secuirity i Got harrassed in the elevator and tried to report it but no one cared and did anything. Very old hotel. Very dirty rooms and bathrooms. Smells very bad. And extremely noisy. But it has a very good location beside […] macys in TS. Read moreGenuine Hotels.com guest review
"Old, musty and moldy"
Room was old and musty. Bedding was stiff. Bathroom walls were very moldy. Unable to control the a/c unit because one knob was broken and you couldn't read the labels for the other knob. Not one thing updated, still has old box televisions. Good location though... Overall, would not ever stay here again.Genuine Hotels.com guest review
"Did not like the room"
The front desk service was very good. However, the room was sub-standard. The bed was very uncomfortable and the pillows were flat and hard. Room had an old tube TV with fuzzy reception. No internet in the room. I slept terrible. I would not stay here again. Not an expensive hotel but definitely not worth the money.Genuine Hotels.com guest review
"WORST HOTEL I HAVE EVER STAYED IN"
This was truly the worst hotel I've stayed at in my life. The room was so old and disgusting I almost just lost my money and went to stay at a different hotel. The walls are dirty. The baseboards are disgusting. The furniture is falling apart. The bathrooms are RANCID. I literally have no words. I'm quite sure the interior designer was either Alfred […] Hitchcock or Stephen King. If you're on the search for a relatively expensive hotel that is old, dirty and musty, with rooms that look like they should have an hourly rate at a truck stop... Then this is the hotel for you. Otherwise try ANYTHING else. I've stayed in hotels that were half this price in NYC that were leaps and bounds nicer. Read moreGenuine Hotels.com guest review
"Worst Hotel Stay Ever"
The staff is probably the only thing worse than the condition of the hotel. They booked me in a room that was occupied by a rather annoyed gentleman since me and the security staff busted in on him mid sleep. The staff and security were like, "this is your problem not ours." Room was about as disgusting as can be imagined. Do yourself a favor DO NOT […] STAY HERE. Read moreGenuine Hotels.com guest review
Better communication & better hospitality will go a long way.Thanks for Accommodating.Genuine Hotels.com guest review
fantastic antique hotel. if youre looking for modern upscale then look else where. if you like cool old and interesting buildings then this is the perfect place! everything about this place is great. we only stayed one night but it was an A+ rating!Genuine Hotels.com guest review
"very well placed"
The hotel is very well placed for all the sites. On the down side the rooms are very dated with dirty worn out carpets. Also no wifi access unless you buy it which in most hotels of this size and price usually comes free. It was ok for a 3 day base for me as i was only really sleeping there and was out most of the time but for older visitors who spend […] more time in their room may not find it to their liking. Read moreGenuine Hotels.com guest review
Enjoyed our stay. Love the historical look. Very convenient to Amtrak and other sites.Genuine Hotels.com guest review
"need a renovation/makeover"
location is great understand it an old building but its in a great need of a makeover, mostly the floor/carpet and the bathrooms horrible condtionsGenuine Hotels.com guest review
the room I was originally given was filthy. I got a new room which was barely better.Genuine Hotels.com guest review
"Close to Penn Station"
The only thing this hotel had going for it was its close proximity to Penn Station. The hotel should invest some money into renovating its rooms, lobby and hallways, in fact, everything about it.Genuine Hotels.com guest review
For breakfast do not offer at least a fruit? When the few things the breakfast finished, there was no replacement. At the reception the service was lousy. Seemed to be doing a favor. It was necessary to change the room because the stench was unbearable. The new room, improved but still unpleasant. The shower was horrible. hot and cold water alternated […] wildly. First and last time. Do not recommended. Kindness and education were rare behaviors. Read moreGenuine Hotels.com guest review
"I didn't last 1 night"
Arrived at 1am from a late night flight. Two people working the check in counter couldn't seemed bothered to help me. They were making arrangements for other guests that lasted half an hour. When I complained after twenty minutes that I wanted to check in, the guy looked at me and shrugged. Went to my floor and looked down the corridor at a place that […] looked straight from The Shining. Doors, floors and walls look like they have not been updated or cleaned since Woodrow Wilson was president. Got to the room. Smelled of must and dust. I have stayed in accommodations in some of the poorest countries and cities in the world that were nicer than this place. All of this for more than two hundred a night. I left the room within 10 minutes. Checked out and decided to write this, my first user review ever. It was that bad. Wish i had not gotten the non-refundable rate, money down the drain. But i still have my sanity. Read moreGenuine Hotels.com guest review
This is a great place to stay to be in the middle of everything. Yes, it is an older hotel, but very clean and well maintained. If you want a new, sleek, and modern hotel, go elsewhere. If you want a bed, bath, TV, and be in the center of everything, stay here. There are several clubs, restaurants and coffee shops either attached or right outside the […] hotel. The mall is right next door. There is an amenities desk downstairs where you can get info on shows, tours, and tickets. Read moreGenuine Hotels.com guest review
"Dirty and hiden charges"
The rugs are dirty, beds are old and uncomfortable.Genuine Hotels.com guest review
Location is good but the rooms are dirty and old. I felt like I was in a third world country, not in NYC.Genuine Hotels.com guest review
Room was damaged heavily. Enough so that immediately upon entering I had to take video and photos to insure that they would not try to charge me with having damaged the room. Black, sneaker-like marks on all of the walls, some black goo on both mirrors. The siding of the tub was crumbling off, and the tub had some red stain in it. Thankfully was not […] blood. Looked more like paint, though I have no idea why that would be in there. Read moreGenuine Hotels.com guest review
Don't stay there, my credit card was over charged by $100 after I was checked out.Genuine Hotels.com guest review
"They should be ashamed to take our money"
I'm a world travler. I have stayed in 3re world countries in huts and rooms that would rate a 5 star over this hotel. Holes in the tub, walls, phone not working broken door lock.I keep apologizing to international travelers and telling them this is not what america hotels are.The hotel was truly a flop house. The owners should be forced to stay in it […] there rooms. If the floor wasn't so dirty i would have slep on it. The mattress was a joke Read moreGenuine Hotels.com guest review
"convient thats about it."
The only good thing was the covienence of the location, For the amount you pay there was no fridge which we needed for our items.Genuine Hotels.com guest review
"Location, location, location"
This hotel was ok. This hotel is old, needs updating but I don't think that is going happen. The sheets are old and the blankets had holes. The pillows were thin and old and couldn't get new ones. Bring your own towels. Believe me you'll be happier. We couldn't get more towels. Now for the positives Great location to attractions and the subway. Close […] to excellent restaurants as well. I never felt unsafe while walking near the hotel even on some of the lesser traveled pedestrian streets. The staff was friendly to us and never treated us poorly. You just can't really ask for extras. Lastly, checkin and checkout were quick and easy. Read moreGenuine Hotels.com guest review
"Very close to Pennsylvania station"
Very O.K. For a one night stay overGenuine Hotels.com guest review
"Because if the location"
The only thing that saves this hotel is the location. Dirty rooms, dated and old very small rooms. Just not the right feelGenuine Hotels.com guest review
"the worst hotel I had ever stayed in."
This hotel was dirty. The rooms were smelly and dirty. The room was very old. I switched my room 4 times during check in and the rooms all smelled the same and had no light. If you like a dark room that faces a brick wall and that's small as a closet then this is your hotel. The last room they gave me was a suite and it was the same size just with a […] an extra chair added. I checked out the hotel and went some place else. I would have had so many nightmares if I would have stayed there. Make sure you can go see a room before you check in. You will be very disappointed. Read moreGenuine Hotels.com guest review
"A convenient and well-run tourist hotel"
This is my second stay at Hotel Pennsylvania. Ideally located for train travelers. Hotel is run down, but rooms are clean and comfortable, service is good if a bit impersonal and it feels safe. I would use it again if arriving by rail.Genuine Hotels.com guest review
The cleanliness of the room and hallways was HORRIBLE. Literally half of my room was SOAKING WET. It was the most disgusting thing I've ever experienced. It was as if somebody had taken buckets of water and just dumped them on the carpet. As I would step on that side of the room, water would literally seep out of the floor.Genuine Hotels.com guest review
"Worse inside the hotel"
Bad receptionist Do not even pay attention Just like you are at JFK for boarding And fume in room like mudGenuine Hotels.com guest review
good except lady at tour desk was not willing to help, sent us outside to get tours, carpet outside elevator near rooms need to be shampoo, very dusty, other than that I wll recommend this hotel.Genuine Hotels.com guest review
Bad but great locationGenuine Hotels.com guest review
"A Horrible Place To Stay"
The room was a mess paint chips falling from the ceiling and walls. Rust in the room. The shower was horrible no water pressure also the water temperature kept changing during my shower, causing me to either burn my skin with extreme hot water or freeze with cold water. The fact that they charge you $11 a day for Internet service is ridiculous. They […] do try to block WiFi service coming into the building so do expect slow service on your personal devices. I already know that next year I would rather stay at a Hostel or the YMCA before staying at the Hotel Pennsylvania. By no means is the hotel even 3 stars on a good day. Read moreGenuine Hotels.com guest review
I entered a room that had clearly not been cleaned. It was truly disgusting. I would not stay there againGenuine Hotels.com guest review
Room carpet very dirty towels are misrable and sheets dirtyGenuine Hotels.com guest review
Good locationGenuine Hotels.com guest review
"The Icon of New York Hotels - Hotel Penn"
Would not have missed the stay in the aging yet still standing Lady Penn. Your wrinkles and bags are evident but you wear them well. Thanks for the hospitality!Genuine Hotels.com guest review
"Great Historic Authenticity & Affordable"
This historic hotel is great! Comfortable and clean. Atmosphere and authenticity. Please keep it authentic. Don't renovate it's authenticity away. Enjoyed. Real Old New York is getting harder to find. Please preserve! Also people who travel by train need a great place that's affordable.Genuine Hotels.com guest review
I didn't have huge hopes for this hotel based on previous reviews I had seen.. but I figured it would just be a place for me to rest my head at night so my standards weren't very high, however, I don't think I would ever stay here again. I got in at 9:45 and I still waited over an hour to just check-in even though I had already pre-paid. Made me feel […] like I had stepped out of a combination between the Shining and the show Hotel He11. Bed was extremely uncomfortable, pillows were pretty much non-existent and incredibly flat, I couldn't shut off the water in my shower so it dripped all night (driving me crazy), I didn't trust to drink the water so I ended up buying a liter of Poland springs. All around made me feel really "dirty" leaving and I'm definitely baking my suitcase in my car to kill off any existence of possible bed bugs. Hotel definitely needs some updating... There's a reason why this is the best location in town but the cheapest rate. Read moreGenuine Hotels.com guest review
"convenient. ...but not pretty"
The entire hotel renovation budget looks like it was spent in the lobby. If you plan on bringing your wife here be prepared for a divorce. A guys trip for a Yankee game ...perfect....a romantic getaway..disastrous. the hotel is old needs paint...rugs and new bathrooms overall pretty dumpy...Genuine Hotels.com guest review
"Convenient but dated"
The support staff of the hotel were "New York" efficient....brusk, to the point but professional. I have stayed here a few times. The rooms are clean and I've not had any issues during any visit; however, the facility is dated and needs an upgrade / updating. I would return but recommendations would have be to those on a budget!Genuine Hotels.com guest review
Hassle free and clean. After a long day of travelling, I was in my room within 5 minutes. Perfect.Genuine Hotels.com guest review
Honestly, I had booked this hotel, not really caring to much about my trip. I just needed a bed for a few days to stay in while I went to the Electric Zoo Festival over Labor Day weekend. At first was rather skeptical of the hallways to my room but once inside I was eased to see an awesome bed and a good sized bathroom. All I needed. Close to all the […] must-see's, madison square garden, time square etc. It was an enjoyable stay overall. All hotel staff seemed rather pleasant as well! Read moreGenuine Hotels.com guest review
The rooms are very small....but the worst is the mattress, terrible!!!!!! There is an ac but you cant set it to the temperature you want. I guess it was ok because of the location which is awesome, but i guess if you are on a budget in new york which is an expensive city thats what you get. The staff is very friendly and helpful.Genuine Hotels.com guest review
"Right in the heart of it all."
No complaints. Very basic room. Everything was clean.Genuine Hotels.com guest review
Place is funky. Great location and price if you don't feel like leaving Manhattan.Genuine Hotels.com guest review
"ecreMent rolled in glitter"
hotel is so dilapidated. dark and dank,. bathrooMs so gross with vinyl peeling tiles coMing off. towels were so dscolored and sheets with stains. for the kind of Money we paid we would expect do Much better.its cheap and nasty. and it Made My skin crawl to stay there but we were stuck. old does not have to be so delapidated. Maintenance is highly recoMMended. […] i was so disgusted i cant even begin to tell u. the only redeeMiogn thins abut this place is the location. that is all. Read moreGenuine Hotels.com guest review
I don't think the hotel has been updated since it opened. Old carpet, the room doors look terrible and should be replaced. No view except a lightwell in most of the rooms. Front desk staff friendly and helpful. Cafe breakfast very expensive.Genuine Hotels.com guest review
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