Old, poorly maintained room, rude employees and poor customer service were the highlights of my stay. Went there to check-in around 1:00 p.m. and it took almost 35 minutes of standing in line to get checked in. Long delays to get things in and out of safe deposit box, the room carpet was in terrible condition, bathrooms need renovation to bring them […] up to the 21st century. Read moreGenuine Hotels.com guest review
I usually only bring my smaller dog with us on vacation but this time we brought both of our dogs (toy chihuahua and blue nose bully). The hotel was very accommodating and had no problem with the pets. Bathroom was a bit small as was the room but we were mostly concerned about be able to bring out pets. It's also in an excellent location right across […] the street from Madison Square Garden. Paying for Parking cost an arm and a leg. Read moreGenuine Hotels.com guest review
Checking into this hotel is an ordeal you wait in line for 45 minutes. This is the second time this has happened and the staff say that's the way it is. I for one will never go back. Staff is nice but the hotel is dirty.Genuine Hotels.com guest review
"don't do it guys..."
i was not impressed at all with the condition of the hotel. the room was small and gross, the staff were rude and condescending, and the quality all around was just disappointing. the only thing i was grateful for was the location.Genuine Hotels.com guest review
mm Very expensive but great locationGenuine Hotels.com guest review
Excellent location beautiful view the treatment between tourists and staff very good. I will be backGenuine Hotels.com guest review
Smallest hotel room I have ever stayed in! Great location right across from Penn Station. Single room had a double bed which took up most of the room! Tiny bathroom. But clean. Long line at checkout time. I did not choose to stand in it so I dropped my key in the "quick checkout" box. Never formally received a bill statement and never had an option […] to checkout via TV or phone. I hope they knew that I checked out! Read moreGenuine Hotels.com guest review
"Fair accomadations--Good location"
OkGenuine Hotels.com guest review
"worst place to stay in NY."
hotel was dirty, old, stinky, staff was not courteous at all, over crowded, terrible!!Genuine Hotels.com guest review
A nice room but the best part of the stay was Penn Station across the street and access to Roy Roger's and Nathan's on the corner. Water pressure for the bath was excellent and hot water was hot.Genuine Hotels.com guest review
If you are looking for a place to sleep, shower, and shave between seeing the sights of NYC, then this is the place to stay! Convenient to public transportation, walking distance Times Square, right next to great shopping at Macy's! If you want to spend several hours relaxing in a comfortable room, then this is NOT your hotel. Room was incredibly small. […] Maybe two feet of space on each side of the very small bed. Management must be trying to preserve some of the authentic atmosphere. Carpet looks like it has been there since the Doughboys came back when it was "Over Over There." But it IS clean. The walls in the hallways must not have been cleaned in several decades. Very dark smudges all over the hallways, giving the impression that you are staying in a homeless shelter and not in a historic, but run-down hotel. Restroom in the basement was covered in very offensive graffit. Don't go there. Fitness center was very nice, with a weight machine and other equipment including several treadmills. No free weights. No complimentary breakfast, and the cafe in the lobby is way overpriced, but you have to eat there at least once to join hands with the long line of celebrities who have also done so over the past 100 years. Stay here once if you want to be a part of history, but once is enough. Read moreGenuine Hotels.com guest review
The first room had mold growing on the bathroom walls. Moved to another room with no problem. The beds in the second room were terrible - lumpy like sleeping on a box spring by itself. Maid service was spotty - no wash cloths were left one day. Plaster fell off the ceiling one night and the smoke detector kept going off when we opened the bathroom door […] after showering. Feel like I spent a lot of money for a really bad place to sleep. Amazingly they did NOT ask how my stay was when I checked out! Read moreGenuine Hotels.com guest review
"Great location and easy transportation connections"
My stay was very satisfactory. I will plan to use the hotel again in the future.Genuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
"Don't think about it"
If I could give negative stars I would. It was a prehistoric dumb with mouldy fridge chipped walls and god knows what else. Check in staff was extremely rude. You don't even want to use the bathrooms in the lower level. Something out of a horror movie. The stink alone was deadly. Only good thing was the location.Genuine Hotels.com guest review
Only adequate.Genuine Hotels.com guest review
Special thanks to Sonia for her assistance during the check-in process.Genuine Hotels.com guest review
Once our room was changed from an awful one to a really nice room, our stay was comfortable and pleasant.Genuine Hotels.com guest review
dirty...for the price I paid, I would at least expect it would be a little cleaner!Genuine Hotels.com guest review
This is a terrible hotel, stay away from it!!Genuine Hotels.com guest review
You are just a number, some of attendants are good but others are very unpolished. Rooms are old and not clean, lot of hair in the bath and walls dirty. Air conditioner there is no option to turn on or off. Breakfast poor no many options of food. Go out.Genuine Hotels.com guest review
"Great location and close to any where in Manhattan"
I had a pleasant stay at the Pennsylvania since the location was great, it is not a luxury Hotel by any means, but very comfortable, it was a huge room since we had 2 adults and 2 kids with large queen beds. The staff was friendly and gladly answer any questions related to New York.Genuine Hotels.com guest review
not impressedGenuine Hotels.com guest review
"clean and in a great location"
'Great location - a block from most subway lines - vegan lunch place close by. The hotel provides very soft towels which is a nice change from scratchy stiff towels at most hotels. Only downsides were that it took over an hour and half to get the electrician to come to resolve issue with TV/remote in my room, took a few minutes to figure out the trick […] to the very rickety/old door lock mechanism, and walls were thin so needed to sleep with earplugs. I'd definitely recommend this hotel for the location and room comfort. Oh and the bed mattress and box-spring both had bed-bug protectors. Read moreGenuine Hotels.com guest review
"The New York experience..."
Involves small living spaces and an awesome location. The manager Cynthia was very kind and helpful. Rooms and beds are tiny. The store is super expensive. I wanted hot water for my tea and it would have cost me $2Genuine Hotels.com guest review
"Good location but terrible customer service"
The hotel is well located but the customer is terrible. The furniture is old and the maintenance is poor. The hotel has few employees over the desk but they never can help you because they are always busy and the waiting time can take up to one hour.Genuine Hotels.com guest review
"great loc old hotel"
The location was the best thing about the hotel. every thing you need Is right there. The lobby was pleasant but the rooms were very moderate and dated and needed a lot refurbishment. The reservations clerk was really nice but every day at 3:00 o'clock there was a long line to check in and took forever, they should know that and get more help at that […] time. The house keepers were loud and not very friendly. also there was a lot of outside noise at night, hard to sleep. The price is great, if you can get a deal. if you can get passed the rooms it is the best location!! Read moreGenuine Hotels.com guest review
It was bad, the hotel is very old. I suggest future guests to pay a bit more and go somewhere else. The room was smelly and every thing was outdated. The only up side of this hotel that its locationGenuine Hotels.com guest review
This was a great place to land for our first trip to NYC. The room was fine-no frills. Checking in was long- would have helped to have more people at the desk but the staff was really nice, friendly and helpful.Will stay again.Genuine Hotels.com guest review
"Convenient to Penn Station"
Great location and reception staff very helpful and accommodating. However, the room was out dated and very noisy - we could hear the elevator all night long. Beds were hard as were the pillows. Room was clean and supply of towels good. We were surprised that there was no hairdryer in the room! Not a comfortable stay for this group of three!Genuine Hotels.com guest review
"Terrible hotel in a great location"
The room I stayed was in a terrible conditions from the bed to the walls. Not even a penny has been spent on the room. There were holes in the bed and on the blanket, there was a TV from the history and I could not even had a shower in that bathroom. I can't believe that I paid more than two hundred dollars per night. It was one the worst hotels I have […] stayed so far. However, the location was great, I could walk anywhere from the hotel. Read moreGenuine Hotels.com guest review
Run down hotel with long check in line.....don't know why anyone would be waiting in line to stay at this hotel. Don't understand the how it even gets 1 star on hotels.comGenuine Hotels.com guest review
"Incredible location, incredibly poor standard."
Stayed there one night since I was visiting a company across the street. Paid $380 for a room that at best looked like a poorly maintained motel room from the sixties.Genuine Hotels.com guest review
"Night mare on Pennsylvania"
This was the worst hotel for any human or animal to stay. The carpet, room, the corners were all filthy. The bathroom was so bad that we could not shower. It was the worst experience I have ever had. Do not ever stay at this hotelGenuine Hotels.com guest review
"ROH wrestling much"
We was wrestling much manhattan center 17may. Location was very good and price. Enjoyed .Genuine Hotels.com guest review
"Convenience makes the place"
Situation opposite Penn Station makes any of the hotels shortcomings acceptable.Genuine Hotels.com guest review
"NO WATER NO WATER PRESSURE"
Literally no water pressure in the morning. Zero water comes out of the shower. Zero. I was upgraded to a nicer room. Zero water.Genuine Hotels.com guest review
Waited for check in almost 1 hours every time, and everything have to pay, for example, luggages boxs, wifi and shuttle. The hotel is a little old.Genuine Hotels.com guest review
great location and a lot of amneties in the main floor. excellent if you need to travel from Penn Station. the rooms are a little bit old. the air conditioning did not work the first day but they fixed it inmmediately.Genuine Hotels.com guest review
I have to say, it was better than I expected it to be. Location was great. The rooms were clean just outdated.Genuine Hotels.com guest review
Extremely well located. Hotel staff was outstanding. Rooms are in desperate need of renovation.Genuine Hotels.com guest review
"It's cheap and in a convenient location, but old!"
The location of the hotel is very convenient - right across the street from Penn Station / MSG. The hotel itself is pretty old and run-down. It is in need of a major overhaul. Plus - when I booked the room, I booked 2 double beds. When I checked in, those rooms were gone, and instead they put me in a room with two single beds. What kind of hotel has […] rooms with single beds??? I haven't slept in a single bed since I was 11. On the positive side, it is relatively cheap for Manhattan. Read moreGenuine Hotels.com guest review
"I can't believe this hotel is still open"
Dirty & mildewy carpet, dusty cabinets, cramped room, tiny shower, leaking faucet. Why is Hotel Penn still open? Super disappointment for a $290++ rate. The health department should be looking into this dump.Genuine Hotels.com guest review
"Great location, but hotel condition aren't good."
We request a non smoking room, but we get a smoking room, we asked to change it but, the hotel was full, not no smoking rooms aviable in 7 days, difficult to believe but possible. Hotel comment were that EXPEDIA did not request the NO smoking room, again strange but possible... TV remote control do not function, room walls dirty, bathroom dirty, awfully […] paint conditions. Read moreGenuine Expedia guest review
very close to where we at all the sights we want and like to see,, but the hotel room is nasty smells and needs more improvement and cleaning---"change of Carpet is a MUST".. and suggest to have or must needs a new blanket is too old and it SMELLS...needs your room to have a freshener smells. beddings and linens should have at least newer stuff.Genuine Hotels.com guest review
Horrible service and poor quality. Had to request several times for a roll-out bed and it came 5am.....Genuine Expedia guest review
"Handy for the train and madison Sq. Garden"
This is a mid-priced older hotel. Our room, with a king-sized bed was clean, quiet and comfortable. While the bathroom was older, it was clean and the shower was good. The location was nice for a stroll in the evening. Good restaurants and jazz nearby. We parked in a garage on the street south of the Garden, so a block away. The only thing that could […] use improvement was the breakfast- not enough tables and not enough protein in the selection, still, the espresso was excellent. Read moreGenuine Expedia guest review
"location, location, location"
pretty standard old hotel. As Raymond Chandler would say, from 200 feet away, the hotel looks fine. At 15 feet away, it looks like it was decorated to be seen from 200. Don't look too close, use the $100 you save staying here to have a nice dinner and you'll be fine. You should be out seeing New York and not in the hotel anyway.Genuine Expedia guest review
"Not worth your money..."
This place is OK if you just need a place to crash -- but outside of that don't expect anything. Almost everything in this hotel is older than your grandfather. Its perfect set to shoot next "Paranormal Activity" movie. I wouldn't recommend it for kids or families.Genuine Hotels.com guest review
"Nice location hotel"
The hotel turned off the air conditioning due to what they called "cool temperature outside". This made for a very uncomfortable night of sleep. Also they do not provide a coffee maker, mini fridge ($25 delivery charge) or hair conditioner even though they provide shampoo.Genuine Expedia guest review
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