"The Icon of New York Hotels - Hotel Penn"
Would not have missed the stay in the aging yet still standing Lady Penn. Your wrinkles and bags are evident but you wear them well. Thanks for the hospitality!Genuine Hotels.com guest review
"Great Historic Authenticity & Affordable"
This historic hotel is great! Comfortable and clean. Atmosphere and authenticity. Please keep it authentic. Don't renovate it's authenticity away. Enjoyed. Real Old New York is getting harder to find. Please preserve! Also people who travel by train need a great place that's affordable.Genuine Hotels.com guest review
I didn't have huge hopes for this hotel based on previous reviews I had seen.. but I figured it would just be a place for me to rest my head at night so my standards weren't very high, however, I don't think I would ever stay here again. I got in at 9:45 and I still waited over an hour to just check-in even though I had already pre-paid. Made me feel […] like I had stepped out of a combination between the Shining and the show Hotel He11. Bed was extremely uncomfortable, pillows were pretty much non-existent and incredibly flat, I couldn't shut off the water in my shower so it dripped all night (driving me crazy), I didn't trust to drink the water so I ended up buying a liter of Poland springs. All around made me feel really "dirty" leaving and I'm definitely baking my suitcase in my car to kill off any existence of possible bed bugs. Hotel definitely needs some updating... There's a reason why this is the best location in town but the cheapest rate. Read moreGenuine Hotels.com guest review
"convenient. ...but not pretty"
The entire hotel renovation budget looks like it was spent in the lobby. If you plan on bringing your wife here be prepared for a divorce. A guys trip for a Yankee game ...perfect....a romantic getaway..disastrous. the hotel is old needs paint...rugs and new bathrooms overall pretty dumpy...Genuine Hotels.com guest review
"Convenient but dated"
The support staff of the hotel were "New York" efficient....brusk, to the point but professional. I have stayed here a few times. The rooms are clean and I've not had any issues during any visit; however, the facility is dated and needs an upgrade / updating. I would return but recommendations would have be to those on a budget!Genuine Hotels.com guest review
Hassle free and clean. After a long day of travelling, I was in my room within 5 minutes. Perfect.Genuine Hotels.com guest review
Honestly, I had booked this hotel, not really caring to much about my trip. I just needed a bed for a few days to stay in while I went to the Electric Zoo Festival over Labor Day weekend. At first was rather skeptical of the hallways to my room but once inside I was eased to see an awesome bed and a good sized bathroom. All I needed. Close to all the […] must-see's, madison square garden, time square etc. It was an enjoyable stay overall. All hotel staff seemed rather pleasant as well! Read moreGenuine Hotels.com guest review
The rooms are very small....but the worst is the mattress, terrible!!!!!! There is an ac but you cant set it to the temperature you want. I guess it was ok because of the location which is awesome, but i guess if you are on a budget in new york which is an expensive city thats what you get. The staff is very friendly and helpful.Genuine Hotels.com guest review
"Right in the heart of it all."
No complaints. Very basic room. Everything was clean.Genuine Hotels.com guest review
Place is funky. Great location and price if you don't feel like leaving Manhattan.Genuine Hotels.com guest review
"ecreMent rolled in glitter"
hotel is so dilapidated. dark and dank,. bathrooMs so gross with vinyl peeling tiles coMing off. towels were so dscolored and sheets with stains. for the kind of Money we paid we would expect do Much better.its cheap and nasty. and it Made My skin crawl to stay there but we were stuck. old does not have to be so delapidated. Maintenance is highly recoMMended. […] i was so disgusted i cant even begin to tell u. the only redeeMiogn thins abut this place is the location. that is all. Read moreGenuine Hotels.com guest review
I don't think the hotel has been updated since it opened. Old carpet, the room doors look terrible and should be replaced. No view except a lightwell in most of the rooms. Front desk staff friendly and helpful. Cafe breakfast very expensive.Genuine Hotels.com guest review
"a good place to stay in Manhattan"
good and convenientGenuine Hotels.com guest review
"Great location. Front desk staff needs training"
Great location, right opposite the Madison Square Garden. Historic building, therefore very old appliances, but that's to be expected in a hotel that's almost 100 years old. The windows though could use a clean as they most likely haven't seen soap and water in that 100 years.. The room cleaners did a good job at cleaning the room everyday however- […] no complaints there. Good gym on the 18th floor, but better still - there is free access to the local health club at the side streat with a pool, sauna and spa - pity nobody bothers to tell that to the customers. One real problem I found was unpleasant, unhelpful, uncaring reception staff. Someone should teach them the art of smiling and saying things like "please" and "thank you". Putting up with them at check in and check out is a small price to pay in light of the great location and budget price. The girls at the information stand were very nice and helpful. They really should get a pay rise.Overall - good experience minus the check - in and check - out. Read moreGenuine Hotels.com guest review
It's kind of oldGenuine Hotels.com guest review
"Awful and rude customer service"
My stay in this hotel was a total nightmare. I had booked a non-smoking room but they did not have any left so they put me in a smoking one. On the first day, my window would not close so I called the guest services and it took them 2 hours to send someone to close it, at 1pm! On the 3rd day, the smoke detector battery was dying so it would beep very […] loudly every 60 second. I called the guest services again at 6pm and they said they would take care of it immediately. After an hour, I could not stand it anymore and went out. When I came back around 10.30pm, the alarm was still going off and I called them again, and again, and again. After talking to the manager it took them another hour to come and change the battery. It was past midnight by then! This hotel is huge and apparently they have only one handy man for the whole place. The way they treat their customer is just unacceptable Read moreGenuine Hotels.com guest review
The worst and I mean the worst hotel I have ever stayed in. The hotel was so bad I left a night early loosing about 220 dollarsGenuine Hotels.com guest review
"Reasonably price, close to many attractions, great"
The rooms are small, but comfortable. It's fine place to lay your head for the night, not so much to stay in all night.Genuine Hotels.com guest review
"You get what you pay for."
The hotel was just fine. the rooms were clean the beds were uncomfortable but generally everything was just ok. Nothing more nothing less.Genuine Hotels.com guest review
rooms where not suitable. looks like a motelGenuine Hotels.com guest review
Old outdated strong chemical odorGenuine Hotels.com guest review
We spent 3 days, location was perfect but really management did not take care of maintenance of rooms. doors frames were rusted and looking bad for my first impression in New York. We may look for another better hotel.Genuine Hotels.com guest review
"You get what you pay for"
If I could zero stars I would. Customer service is not a priority here. At all. Can't check in early unless you wanna pay extra. And when I say extra I mean a lot. Same goes for late check out. So if you have an early flight youre gonna have to find something to do for a good 6hrs. Front desk staff is rude. The lobby is constantly full of people. If […] you are sitting in the lobby on the couches, security comes around asking for your confirmation details to make sure your really supposed to be there. The rooms aren't bad. Just old. Would maybe stay again as a last resort but not as a first choice. Read moreGenuine Hotels.com guest review
"The Pennsylvania (aka The Statler Hilton)"
Bathroom was a closet. Other than that it was ok. The halls could use a serious coat of paint or something, they're drab and dreary. They hosted the first Star Trek Conventions here in the 70's, so the cool factor is huge for a Trekkie like me.Genuine Hotels.com guest review
"Do not stay there...ever"
The hotel is a disaster. I sent my employees to stay there for three nights and after a hard day at work; the first night there was no room for them. After a long period of negotiation they were up graded....the second night the same happened and again only after haggling with the night manager did they get a another room. It gets better, they NOTHING […] available on the third night. I only got reimbursed the third night and in my mind Hotel.com or the hotel should reimburse the first and second as well. Simply because we had to argue to stay in a room that we had paid for. Read moreGenuine Hotels.com guest review
"Good location, old hotel"
The location of this hotel is super good. And I am very happy with the baggage services. But the hotel is old. No wifi cause inconvenienceGenuine Hotels.com guest review
"worst hotel i've ever stayed at,3rd world included"
This is the worst hotel i've ever stayed in! Mold all over the bathroom. Holes in walls. Broken furniture. The tub was so gross I didn't even shower. If I could score it a ZERO I would have.Genuine Hotels.com guest review
Didn't like the rooms, too small. Bad reception, couldn't use my cell phoneGenuine Hotels.com guest review
"Pass it's glory"
You can tell that at one point in time, this was beautiful top tier hotel however its in need of seriously updates. A simple paint job in the hall ways would go a long way.Genuine Hotels.com guest review
very convenient--right across from Penn Station. Definetely an older hotel with layers and layers of paint. Many check in clerks hepled the crowded processGenuine Hotels.com guest review
"Got the job done..."
Wanted a hotel to crash in for one night close by the MSG where I was seeing a concert. This place served that need, but certainly wasn't that great. Almost felt like a bad horror movie...Genuine Hotels.com guest review
"Like the airport, check in 1 hour earlier."
Extremely average hotel, not the cleanest or brightest, very long check in. Took me 1 hour!!!! Great location close to all. Staff very uninspired.Genuine Hotels.com guest review
This hotel has been neglected for the better part of 100 years. The room doors have plaques noting their originality from 1919. It appears that the facility hasn't been updated since that era. Holes in the walls, bathrooms that don't work...seriously, the toilet didn't work and dirty. Although a great location and appears to be a great price point, […] the facility is the worst I have ever been in. Read moreGenuine Hotels.com guest review
Nice hotel that is within steps of transportation and many of the must see attractions. The area was fine for walking to sight-seeing activities at night. In the middle the activities in the city, yet quiet in our room. Excellent view! Rooms were clean and comfortable. I will definitely stay here again when visiting New York City!Genuine Hotels.com guest review
Long wait to check in, only two desk clerks for large crowds, group tour members. Great location, but maintenance inadequate, price high for quality of rooms and service.Genuine Hotels.com guest review
Location and price of hotel was perfect. Lobby is very nice. Rooms are outdated and the a/c didn't blow well at all.Genuine Hotels.com guest review
Get past cosmetic problems which are HUGE, and this is not a bad property. Perfect location, room was clean although a little threadbare, and quite large for a NY hotel. Very comfortable room and bed was superb. upon reserving a room, ask if it is on a floor that has been refurbished lately, that will make a difference. Staff very friendly and eager […] to help, if you can understand them. I will stay here again, just on a recently renovated floor. Read moreGenuine Hotels.com guest review
"Hotel fine location but sucks"
Good for locationGenuine Hotels.com guest review
`If you were ever interested in seeing what a 1970s NYC hotel looked like, this is your place! Outdated EVERYTHING, peeling paint, paper thin exterior walls (construction noise galore), dysfunctional AC, old tired mattresses, and somewhat apathetic staff. Just not worth it.Genuine Hotels.com guest review
The hotel was old and dirty, customer service was bad, we had to paid $5 per luggage to have it store until we could check in. Would not stay there again.Genuine Hotels.com guest review
Tired and dirty. Staff was polite-moved me without hesitation over an issue with the first room. The second room was just as bad. Clearly, if you spend less than $250 per night for a room in NYC-you'll get substandard lodging. This hotel will always have business because of the excellent location and the lower (for NY) price per night. I can only recommend […] for the location. Read moreGenuine Hotels.com guest review
"Terrible Hotel! Smell terrible, old and dirty"
The only good thing about the hotel it was the location. The hotel is old and dirty, the hallway smell terrible. The workers are rudeGenuine Hotels.com guest review
"Gritty realism of New York"
Our bath tub had layers of paint removed. So what! For some reason if I was teleported into this hotel without seeing the outside I would have guessed it was in New York. It functions well without obsessing over every little detail. It makes no apologies for looking its age and has plenty of character. Glad I stayed here.Genuine Hotels.com guest review
Old hotel date back 60's .Genuine Hotels.com guest review
"Only if u can't afford more"
This hotel is cheap compared to others in this area. That's it. Other than that there is no reason to stay there. It's old, the rooms have dirty furniture, they're small, and not that clean. The bed was uncomfortably firm. There were lots of people staying in the hotel, not sure why - maybe a combination of price and location which is why I chose it […] this first time. I would not stay there again, and I wouldn't recommend unless you just can't afford more. Read moreGenuine Hotels.com guest review
"Would definitely stay again..."
My family was there for a 6 day vacation. The location was amazing, the cost was very budget friendly. The lobby is very nice but the rooms are very very tiny. There is no chair or mini fridge in the room. But overall it was a great place. The location was great and the price was great so the tiny rooms were worth putting up with. The only thing that […] I didn't like was the rudeness of the concierge people. We are from the south and expected a much higher level of hospitality. The concierge people are extremely rude. But overall the experience was wonderful! Read moreGenuine Hotels.com guest review
The hotel was ok, the room was a bit on the small side and the bathroom looked like something out of a college dorm. The only good thing about the hotel was the location, also the staff could be a bit more friendly. Overall it served it's purpose for a place to just lay our heads.Genuine Hotels.com guest review
first room 1423 was not up to standard, small with double bed, no fridge, phone didn't work, changed rooms to 1105 much better king size bed all good.Genuine Hotels.com guest review
Never again will I stay there ! I felt very uncomfortable . I didn't want to use anything of theirs or use the pillows to sleep with! Very disgusting !!!Genuine Hotels.com guest review
The only reason we booked here was excellent location since it was carrying just 2 1/2 stars. The room was huge which was a pleasant surprise. The hallways and doors were filthy dirty and don't even get me started on the dirty dingy ancient carpets.Genuine Hotels.com guest review
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