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The Ritz-Carlton, San Juan, Puerto Rico Island

5 stars
6961 Ave GobernadoresCarolina00979Puerto Rico, ‏‎800-491-6126
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Excellent4.4 / 5
Beach
Beautiful beach
Location
Great location
Service
Fantastic service
Value for money
Poor value for money
636See all 636 Hotels.com reviews
From 2,770 reviewsTripAdvisor Traveller Rating

The Ritz-Carlton, San Juan, Puerto Rico Island

Hotel Info: ‎866-539-8117‎

from $299
  • Room, City View (Guest)
  • Room, 2 Double Beds, Ocean View (Guest)
  • Junior Suite, 1 King Bed, Pool View
  • Room, 2 Double Beds, Pool View
  • Room, 1 King Bed, Pool View
  • Room, 2 Double Beds, City View (Guest)
  • Room, 1 King Bed, Balcony, Oceanfront (Guest)
  • Club Room, 1 King Bed, City View
  • Club Room, 2 Double Beds, City View
  • Room, Ocean View (Guest)
  • Room, 2 Double Beds, Balcony, Oceanfront (Guest)
  • Club Room, 1 Double Bed, City View

At a glance

Key facts

Hotel size

  • This hotel has 416 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 4 PM-3:30 AM
  • Check-out time is 11 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children's club *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Valet parking *

Also known as

  • Ritz-Carlton Hotel San Juan
  • Ritz Carolina
  • The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
  • Ritz-Carlton San Juan
  • San Juan Ritz-Carlton
  • Ritz-Carlton San Juan Hotel
  • Ritz-Carlton San Juan Hotel, Spa And Casino
  • Ritz Carlton Carolina
  • Carolina Ritz Carlton
  • Ritz Carlton Puerto Rico
  • Ritz-Carlton San Juan Hotel Isla Verde

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 18 percent of room rate

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self parking costs USD 21.00 per day with in/out privileges

Valet parking costs USD 28.00 per day with in/out privileges

Rollaway beds are available for USD 50 per stay

Buffet breakfast is offered for an extra charge of USD 28.00 per person (approximately)

Children's club access is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast (surcharge)
  • 5 restaurants
  • 4 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in common area
Things to do
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Outdoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Casino
  • Beach umbrellas
  • Spa tub
  • Beach towels
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms 10
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • 37-inch flat-screen TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Recreation

On Site

  • Outdoor tennis courts - 2
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Pilates classes on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby

The Ritz-Carlton, San Juan, Puerto Rico Island’s small print

Also known as

  • Ritz-Carlton Hotel San Juan
  • Ritz Carolina
  • The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
  • Ritz-Carlton San Juan
  • San Juan Ritz-Carlton
  • Ritz-Carlton San Juan Hotel
  • Ritz-Carlton San Juan Hotel, Spa And Casino
  • Ritz Carlton Carolina
  • Carolina Ritz Carlton
  • Ritz Carlton Puerto Rico
  • Ritz-Carlton San Juan Hotel Isla Verde

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 18 percent of room rate

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self parking costs USD 21.00 per day with in/out privileges

Valet parking costs USD 28.00 per day with in/out privileges

Rollaway beds are available for USD 50 per stay

Buffet breakfast is offered for an extra charge of USD 28.00 per person (approximately)

Children's club access is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 636 reviews

The Ritz-Carlton, San Juan, Puerto Rico Island
Good3.0 / 5
Great room, but...
Soooo crowded and noisy at the pool and beach. Lunch restaurant is sub-par. Just not what I expected for a relaxing beach destination.
1 night romance trip
The Ritz-Carlton, San Juan, Puerto Rico Island
Outstanding5.0 / 5
Better than expected
Having read the reviews of this hotel, I was pleasantly surprised at how nice the facility was. The reviews had lowered my expectations. I was pleased with my entire experience. Staff were friendly. Hotel is convenient to the airport. Beach experience was positive.
4 night romance trip
The Ritz-Carlton, San Juan, Puerto Rico Island
Outstanding5.0 / 5
Spa stinks
It was fantastic. The only thing was the spa is not ran very well and very very unfriendly.
1 night romance trip
The Ritz-Carlton, San Juan, Puerto Rico Island
Excellent4.0 / 5
Great getaway
Enjoyed the whole atmosphere. It was our second time.
4 night family trip
The Ritz-Carlton, San Juan, Puerto Rico Island
Excellent4.0 / 5
Good but not Great
As expected from any Ritz Carlton, the service was impeccable. This particular property though is a bit old and should be considered a "small resort" with limited space and activities. My only hesitancy about giving the hotel a higher rating are the incredibly high prices it expects for food and drinks. Its not that customers of Ritz Carlton cannot afford the prices, its an issue of fairness. The same fine meal, (and still not inexpensive), at a highly rated restaurant in Contado is 25-40% less than at the Ritz even with the cost of the taxi. It adds up; and seriously $20 + for a single pina colada?
4 night romance trip

See all reviews

The Ritz-Carlton, San Juan, Puerto Rico Island

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