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  • Hotels
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  • The Ritz-Carlton, San Juan
  • All hotels in Carolina, Puerto Rico
All hotels in Carolina, Puerto Rico
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1 room,  2 adults 
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Room 1:

The Ritz-Carlton, San Juan - Carolina

18.441973, -66.013512
5 stars
6961 Avenue Of The Governors, Carolina, 00979 Puerto Rico ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $259
available on 05/26/13
Price Match Guarantee
4.4 256 5

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    The Ritz-Carlton, San Juan
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    Landmarks near The Ritz-Carlton, San Juan

    • San Juan (SJU-Luis Munoz Marin Intl.) Hotels - San Juan 910 yards
    • Isla Verde Hotels - Puerto Rico Island 1100 yards
    • San Juan Hotels - Puerto Rico Island 2.0 miles
    • Barbosa Park Hotels - San Juan 2.4 miles
    • Ocean Park Hotels - San Juan 2.8 miles

    Nearest hotels to The Ritz-Carlton, San Juan

    • HOTEL VILLA DEL SOL
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    • Hampton Inn & Suites by Hilton San Juan
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    • El San Juan Resort & Casino
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    • Hotel La Playa
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    Top Hotels in Carolina

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    Nearby Carolina Resort

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    Overview of The Ritz-Carlton, San Juan - Carolina

    Location.
    This Carolina hotel is in Puerto Rico’s Isla Verde resort district, 2.8 miles from Ocean Park and within 4 miles of the Jose Miguel Agrelot Coliseum, and the Museum of History, Anthropology and Art.

    Hotel Features.
    The Ritz-Carlton, San Juan, has a tennis court, a children's club, a health club, an outdoor pool and there are beach/pool sun loungers, umbrellas and towels available. Beach cabanas (surcharge) are also available. There is a full-service spa with a spa tuband 11 treatment rooms. Guests have access to nearby golfing and personal watercraft.

    This 9-story Carolina property includes 30,000 square feet of conference and banquet facilities, including an 11,840 square-foot ballroom. Wedding services are available as well as a concierge desk. Guest can access wireless (high-speed) Internet for a surcharge. The Ritz-Carlton, San Juan, has several restaurants, a bar/lounge, and a poolside bar. There is also 24-hour casino on site.

    Guestrooms.
    Renovated in October of 2011, Ritz-Carlton guestrooms and suites feature premium bedding, pillowtop mattresses and down comforters with hypoallergenic bedding available. Rooms have climate control and air-conditioning as well as CD players and 37-inch flat-panel televisions and laptop-compatible in-room safe. Rooms have clock radios and desks and complimentary high-speed wired/wireless Internet access . Bathrooms have phones, complimentary toiletries, hair dryer, makeup/shaving mirrors, scales and bathrobes. There is a minibar with complimentary bottled water, iron/ironing board and cribs/infant beds and rollaway beds are available. In-room childcare (surcharge) as well as daily housekeeping are available. All guestrooms are non-smoking.

    Image of The Ritz-Carlton, San Juan, Carolina
    4.4 out of 5 Excellent (256 reviews)
    (Neighborhood average 3.7)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    great interior and of course amazing ritz service. not a great location for those who want to go back/forth into old san juan as its costly each trip... in taxis. room was in excellent condition but of course not very large, as is normal. by a Hotels.com guest on 05/12/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $259
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    City View Room

    Junior suite

    Ocean View Room

    Ocean Front Balcony

    Club Level Room

    Pool View Room

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets not allowed
    • Check-out time is: 11 AM
    • Check-in time starts at: 4 PM
    • American Express
    • Carte Blanche
    • Diners Club
    • Discover
    • MasterCard
    • Visa

    • A resort fee is included in the total price displayed.

    Amenities

    • General
    • Ballroom(s)
    • Bar/lounge
    • Casino
    • Elevator/lift
    • Gift shops or newsstand
    • Number of buildings/towers - 1
    • Poolside bar
    • Restaurant
    • Shopping on site
    • Swimming pool - outdoor
    • See more facilities
      • Air-conditioned public areas
      • Beach cabanas (surcharge)
      • Beach sun loungers
      • Beach towels
      • Beach umbrellas
      • Number of floors - 9
      • Pool sun loungers
      • Self parking (surcharge)
      • Tennis on site
      • Total number of rooms - 416
      • Valet parking (surcharge)
      • Wireless Internet access - surcharge
    • Rooms (all rooms include)
    • Bathrobes
    • Blackout drapes/curtains
    • Clock radio
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • In-room childcare (surcharge)
    • Iron/ironing board
    • Rollaway/extra beds available
    • See more room details
      • Air conditioning
      • Bathroom phone
      • Bathroom scale
      • CD player
      • Climate control
      • Complimentary bottled water
      • Daily housekeeping
      • Designer toiletries
      • Flat-panel TV
      • Free Wi-Fi
      • Free wired high-speed Internet
      • Hair dryer
      • Hypo-allergenic bedding available
      • In-room safe (laptop compatible)
      • Makeup/shaving mirror
      • Minibar
      • Pillowtop mattress
      • Premium bedding
    • Services
    • Porter/bellhop
    • Safe-deposit box at front desk
    • Sauna
    • Security guard
    • Self parking
    • Spa tub
    • Steam room
    • Supervised childcare/activities
    • Tour assistance
    • Wedding services
    • View more services
      • ATM/banking
      • Babysitting or childcare
      • Beauty services
      • Breakfast available (surcharge)
      • Cell phone/mobile rental
      • Children's club
      • Coffee/tea in lobby
      • Complimentary newspapers in lobby
      • Concierge desk
      • Doorman/doorwoman
      • Express check-in
      • Express check-out
      • Full-service health spa
      • Hair salon
      • Health club
      • Limo or Town Car service available
      • Medical assistance available
      • Multilingual staff
      • Parking (surcharge)
      • Parking garage
      • Valet parking
    • Business & Event
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Room service (24 hours)
    • Secretarial services
    • Technology helpdesk
    • View more business & events
      • 24-hour front desk
      • Audiovisual equipment
      • Banquet facilities
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    BLT Steak - BLT, which stands for "Bistro Laurent Tourondel," is a steakhouse that exhibits classic French techniques amid modern decor. The decor's warm palette includes golden lighting and chocolate browns throughout, ebony tables and caramel-colored banquettes, and toffee-colored stools at the eye-catching bar. Wine list features 225 bottles. Accommodates private parties of up to 16 guests. Dinner daily.

    Il Mulino New York -Signature dishes inspired by Italy's Abruzzi region include Spaghettini Bolognese, Rack of Lamb, Veal Chop, and Langoustines. Skilled wait staff provide tableside cooking in the European tradition. Extensive wine list.

    Mares - Featuring seafood and Caribbean cuisine, this cafe-style restaurant offers casual dining with a menu focusing on purity and simplicity. Serves breakfast and lunch daily indoors or al fresco overlooking the pool and gardens.

    The Ocean Bar & Grill - Casual, beachfront restaurant offering al fresco lunch, views of the beach and ocean, and direct access to the beach and pool. Sushi bar (for dinner only). Open late morning to early evening daily for lunch, evenings Wednesday - Sunday for dinner, and late morning to early evening daily for refreshments at the pool and beach.

    Recreation

    Symmetrically shaped, a formal pool bordered by lion-head spouts, stately royal palms, and gardens measures approximately 45.75 x 36.5 m (150 x 120 ft). The pool courtyard includes a six-person spa tub.

    Beginning in front the Ritz-Carlton, San Juan, the beach sweeps east in a 1.5-km (1-mi) crescent. Offshore reefs knock down ocean swells, but wind in most weather conditions forms low surf near shore for boogie boarders and surfers. Guests have use of floats, mats, and snorkeling equipment (weather permitting; subject to availability).

    The recreational activities listed below are available either on site or near the resort; fees may apply.


    • Aerobics on site
    • Golfing nearby
    • Helicopter/airplane tours nearby
    • Hiking/biking trails nearby
    • Horse riding/rental nearby
    • Mountain biking nearby
    • Personal motorized watercraft nearby
    • Pilates classes on site
    • Scooter/moped rentals nearby
    • Scuba diving nearby
    • Snorkeling on site
    • Surfing/boogie boarding on site
    • Swimming on site
    • Yoga classes/instruction on site

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: USD 27 per person (approximately)
    • Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
    • Fee for wireless Internet in public areas: USD 19.95 per day (rates may vary)
    • Self parking fee: USD 17 per day (in/out privileges)
    • Valet parking fee: USD 25 per day (in/out privileges)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Carolina, Puerto Rico
    Map
      of
    18.441973, -66.013512
    Hotel coordinates:

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    Area map

    A short guide to San Juan

    San Juan is the capital of Puerto Rico, and its cultural hub. Half of the island’s population lives in the greater metropolitan area, and most visitors enter here as well. Old San Juan, with its cobblestone streets and old colonial architecture, lies on a small island connected to the mainland by bridges; it is guarded by 16th and 17th century forts, now World Heritage sites open to the public.

    see all hotels in Carolina

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Isla Verde - 400 yards

    0.50 - 1.0 mi

    • San Juan Luis Munoz Marin Intl. Airport (SJU) - 900 yards

    1.0 - 3.0 mi

    • Parque Barbosa - 2.4 miles
    • Barbosa Park - 2.4 miles
    • Ocean Park - 2.8 miles

    3.0+ mi

    • Museo de Arte Contemporaneo de Puerto Rico - 3.0 miles
    • Sacred Heart Station - 3.1 miles
    • Hato Rey Station - 3.2 miles
    • Roosevelt Station - 3.2 miles
    • Jose Miguel Agrelot Coliseum - 3.3 miles
    • Santurce (San Juan) - 3.3 miles
    • San Juan Fernando Luis Ribas Dominicci Airport (SIG) - 5.8 miles
    • Fajardo Diego Jimenez Torres Airport (FAJ) - 25 miles
    • Humacao Airport (HUC) - 25 miles
    • Vieques Antonio Rivera Rodriguez Airport (VQS) - 40 miles
    • Arecibo Antonio Juarbe Pol Airport (ARE) - 43 miles
    • Ponce Mercedita Airport (PSE) - 47 miles
    • Culebra Benjamin Rivera Noriega Airport (CPX) - 47 miles
    All hotels in Carolina, Puerto Rico
    Reviews
    • All (256)
    • Business (4)
    • Romance (14)
    • Family (22)
    • Friends (6)
    • Other (210)
    4.4 / 5
    Excellent

    Score breakdown (from 256 reviews)

    • 5.0
      (164)
    • 4.0
      (57)
    • 3.0
      (19)
    • 2.0
      (10)
    • 1.0
      (5)

    Average rating for:

    • Cleanliness
      4.6
    • Service
      4.5
    • Comfort
      4.5
    • Condition
      4.5

    Reviews: Overall

    • < Previous
    • Page 1 of 6
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    The Ritz-Carlton, San Juan - Carolina
    3.0 / 5
    Good
    "Nice but pricey"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Hotel was clean and the staff was helpful and courteous. But too pricey for what you get.
    Genuine Hotels.com guest review
    4 night romance trip in May 2013
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    3.0 / 5
    Good
    "Poor facilities"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      2.0
    It's a Ritz-Carlton, so the hotel was good overall. But when you are staying at a Ritz-Carlton and paying top rates you expect a LOT more than good. This location pales in comparison to other Ritz-Carltons that we have stayed at, mostly due to the facilities upkeep (needs a lot of work) and food. A few notes: 1) The Junior suite is NOT a suite. It's […] just a room with a few extra square feet. We fell for this and had to pay an additional several hundred dollars/night+++ to get upgraded to an actual suite to accommodate our family (traveling with 2 small kids). 2) We ended up staying in three different rooms, mostly due to ongoing room maintenance issues (A/C, showers, door locks not working in various rooms). 3) The food (outside of the two good restaurants) was horribly disappointing for a Ritz-Carlton, particularly considering the price premium. Think Holiday Inn food quality. On the upside, the beach was great (best in San Juan), the pool is great, and the staff is overall very helpful and friendly. They just need to invest some time and money getting the facilities up-to-date and borrowing some recipes and/or cooks from the other Ritz-Carlton's. Read more
    Genuine Hotels.com guest review
    3 night family trip in May 2013
    JM
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "excellent hotel, but not close to old san juan"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    great interior and of course amazing ritz service. not a great location for those who want to go back/forth into old san juan as its costly each trip in taxis. room was in excellent condition but of course not very large, as is normal.
    Genuine Hotels.com guest review
    2 night romance trip in May 2013
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night family trip in May 2013
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    3.0 / 5
    Good
    "Not so "Ritzy""

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Nice hotel but rug in lobby needed to be cleaned. My biggest issue was the cleanup. Towels & cups everywhere by the pool. 2 days I had to call to have my room cleaned. The area surrounding was not so great.
    Genuine Hotels.com guest review
    5 night romance trip in May 2013
    Melissa
    US

    The Ritz-Carlton, San Juan - Carolina
    4.0 / 5
    Excellent
    "solo weekend getaway"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    great hotel!! restaurents over priced n the food was just ok . staff and room great - food outside in the neighborhood must better , drinking and eatting with locals much more fun! location was right by airport not a problem did not go into old san juan heard it was dirty and not safe to go along , some police carry "machine guns" , taxi very high . […] mall was good most of the stores we have in u.s. but for a day out and away from hotel for lunch and a movie was great Read more
    Genuine Hotels.com guest review
    4 night trip in May 2013
    michelle
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Romance trip
    May 9, 2013
    jackie
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night trip in Apr 2013
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Food in San Juan was poor."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Everything was great except the food in San Juan was poor or very expensive. I visit Las Vegas often and that was the biggest thing that I noticed. Food in Vegas was very good and cheap.
    Genuine Hotels.com guest review
    4 night trip in Apr 2013
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Extremely pleased"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We recently took advantage of the Ritz's 4 for 3 promotion and had one of the best family vacation in recent memory. We are a family of 4 with two kids (5 and 2) - kids love the hotel so much they asked to stay there forever because they did not want to go back to "the USA". The highlights of the hotel are the private beach and the swimming pool with […] 50 workers bringing you towels and setting up your chairs and what not. I accidentally ran into the Hotel's General Manager in the elevator. I could tell he worked for the hotel but did not know he was the GM as he looked perhaps too young to be in such a senior post. After a few nicety exchanges he gave me his card and asked me to contact him if I needed anything. I told him my wife and kids have been very excited to stay at a Ritz Hotel for the first time. Guess what! That night someone knocked on the door and there came a bottle of Moet champagne in an ice bucket, chocolate covered strawberries, nice bottle of wine, a box of expensive cookie trios. We were ecstatic and touched. A couple days later in the breakfast room, the lady manager just gave us two nice Ritz bags in which there were high quality T-shirts for our kids. Really, we thought they must have mistaken us for someone famous. The last time that happened was when I was in Lebanon and someone mistook me as a grandson of Chairman Mao and I got free food and booze for an entire week. Anyway, I can't recommend the Ritz in San Juan highly enough. Read more
    Genuine Hotels.com guest review
    4 night family trip in Apr 2013
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night trip in Mar 2013
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    great
    Genuine Hotels.com guest review
    4 night romance trip in Feb 2013
    tom
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Amazing"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The best hotel experience i have ever had!
    Genuine Hotels.com guest review
    5 night trip in Nov 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    4.0 / 5
    Excellent
    "Overpriced modest quality food"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This is a good hotel, staff is trying hard and they all very nice and smily. However still making many mistakes in order, not fast as you expect, food on the beach bar are nor the highest quality at the very hugh price, brakfast buffer are modest and costly, not the greatest kids menu, i feel bad for my little one eating their chicken tenders, dry and […] greesy Read more
    Genuine Expedia guest review
    Other trip
    Feb 11, 2013
    Tati
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "One day at the Ritz"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Our one day stay at the Ritz was absolutely wonderful. This was our last stop before heading home. Compared to other hotels on the Island, even the W in Viequez, the Ritz was the best when it came to customer service. All the employees were very attentive and helpful. My mother has never stayed at the Ritz before and she felt like a queen with all of […] the attention. Hotel amenities are nice, especially the spa & pool. Hotel is also 5 minutes away from the airport, so its convenient. there is also a restaurant by the name of "Made in Puerto Rico" which has authentic PR food and it's walking distance. Highly recommend this hotel. Read more
    Genuine Hotels.com guest review
    1 night family trip in Jan 2013
    Mel
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "great for couples getaway!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent hotel, with very friendly and courteous staff! close to airport (4-5 mins) Wife and I will definetly go back again!!!
    Genuine Expedia guest review
    Other trip
    Dec 14, 2012
    EB
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    5 night trip in Nov 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    4.0 / 5
    Excellent
    "the Ritz"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    Staff was very nice and responsive. It had very expensive food, coffee, etc. The pool was open 24 hours which was nice for an evening swim. The kids club was closed and our room had a mildew smell. The location was a bit out of the way and not many places to walk to.
    Genuine Expedia guest review
    Other trip
    Nov 8, 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    3.0 / 5
    Good
    "It is not what you expect!"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    It is not what you expect from a Ritz. Undated. The pool area its nice. 20 minute drive to the financial area with heavy traffic.
    Genuine Expedia guest review
    Other trip
    Nov 5, 2012
    Carlos
    US

    The Ritz-Carlton, San Juan - Carolina
    4.0 / 5
    Excellent
    "Great relaxing hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The Staff was very accommodating! The hotel was in a location that was close to the airport. The hotel itself was clean and comfortable.
    Genuine Expedia guest review
    Other trip
    Oct 29, 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    4.0 / 5
    Excellent
    "Great service"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    The customer service at the hotel was great. The pool servers were great at setting everything up for us the moment we got there. The front desk was nice but messed up on our wake up call we asked for. Overall it was a nice location and the beds were great. We had a great time and would recommend the Ritz.
    Genuine Hotels.com guest review
    8 night trip in Oct 2012
    Carolyn
    US

    The Ritz-Carlton, San Juan - Carolina
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night family trip in Oct 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Ritz Carlton - Puerto Rico"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    As expected, the experience Ritz Carlton in Puerto Rico was excellent. 1) very convenient to the airport (10 minutes) 2) service was excellent from the doorman, to receiption, the club level and management 3) BLT is the best steakhouse on the island. I woudl highly recommend the Ritz Carlton.
    Genuine Expedia guest review
    Other trip
    Oct 9, 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Best Vacation Ever !"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Exceptional Resort Hotel. Recently spent 7 nites at this hotel, celebrating our 26th anniversary. Beach, pool, resturants all top quality. Everyone on the hotel staff was more than friendly, helpful and courteous. One of the best vacation my wife and I have ever taken. We will definately return soon and then again and again. We live in the Boston, MA […] area and it is so convenient to get to - direct flight. Quick & easy. And worth every dollar spent. Puerto Rico Rocks! Read more
    Genuine Expedia guest review
    Other trip
    Oct 9, 2012
    Joe & Jane
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Incredible beach with surfing"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This is a very nice, comfortable hotels. The staff went out of their way to be friendly or helpful. It is a bit pricey but what so expect after all it is the Ritz Carlton. We absolutely loved the comfort of the beds.
    Genuine Hotels.com guest review
    4 night trip with friends in Oct 2012
    Terry
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Overall excellent."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Hotel was in a great location to airport, and nearby Old San Juan, but with virtually no noise from airport. Beautiful beach. Pool was starting to show signs of age, but still in excellent condition. Beach bar was limited, should have more local cuisine options, and a higher end drink menu. Service was prompt and very attentive. Weekend it got busy […] and couldn't be as regular as it was during the weekday. Lobby bar was terrific. Casino was small but had everything you wanted. Spa was closed and so they were using a guest suite as the temporary spa. Not a good choice. They should make that very clear to guests. Our room was beautiful high floor corner overlooking ocean and pool. Terrific. Found it odd that the rooms did not ahve a dresser for clothes, but overall the room was excellent. Very comfortable beds. Nice shower. Lots of towels. Overall a great experience. We will return. Read more
    Genuine Expedia guest review
    Other trip
    Oct 8, 2012
    Dave
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Stay at the Ritz"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Best hotel in the San Juan Resort area. Clean rooms, excellent staff. Restaurants are 5 star. Beach and pool are excellent.
    Genuine Expedia guest review
    Other trip
    Oct 7, 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Great service and hospitality!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Loved our stay! The service, cleanliness and hospitality was outstanding. The hotel is beautiful and we didn't have any complaints. The mojitos they serve on the beach were the best! We would def go back.
    Genuine Expedia guest review
    Other trip
    Oct 2, 2012
    Anne
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Top notch fun in the sun!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Top notch at the best hotel in Puerto Rico! Location is beautiful inside and out and the service is second to none. The beach is perfect and the ocean is very swimmer friendly. The pool is so pretty that it's hard to pass up on your way to the sand and sea. Stayed in a Ocean Front with balcony room and it's worth the price. Spectacular views, super […] comfy bed and a bathroom with more amenities than are list-able! They really spare no detail, but for that luxury you will spare no price! It's expensive here, but the outcome is so worth it that you don't mind. The drinks are very innovative and tasty, but you won't find one for under $16, still I didn't mind ordering another. One thing that is nice is the bottles of water are everywhere and free and like a typical Ritz, they service your room twice a day. Their service really can't be compared, they don't stop once meeting your request, always offer you more. Great location for business (there was lots of that going on there), couples or families. They have a car rental location right there on the property so if you want a car just for a day you can, and I recommend that for the rain forest. When going to Old San Juan get a cab (they cost $21/flat rate) as in towns built in the 1500's there wasn't too much for parking. There are also local bakeries very close to avoid spending $100 at breakfast and fun bars right there. Otherwise, go to Old San Juan. Fun times!! Read more
    Genuine Expedia guest review
    Other trip
    Oct 1, 2012
    Erin
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Honeymooners"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Incredibly experience for our honeymoon! We will be back next year!
    Genuine Expedia guest review
    Other trip
    Sep 29, 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "A great get-a-way for anyone"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The staff were professional and caring. I felt very safe because the security was amazing in a low key way. Everyone was helpful and made me feel welcomed. A great place to visit and revisit.
    Genuine Expedia guest review
    Other trip
    Sep 17, 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    4.0 / 5
    Excellent
    "Great Hotel for Couples and Friends"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Beautiful resort with great pool and access to beach. Restaurants and drinks on site a little pricey, but overall great food and drinks. Could use more staff on the beach taking drink orders and beef up the wifi so you can use your computer/tablet on the beach. Hotel is smoke free, but often encountered guests smoking throughout the resort. First room […] we checked into had various cleanliness issues, which resort upgraded us to another room and comped a free breakfast. Hotel is close to other restaurants, stores (walgreens), etc. Overall I would stay there again. Read more
    Genuine Expedia guest review
    Other trip
    Sep 12, 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    3.0 / 5
    Good
    "Everything good but the casino"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    I like everything but the casino there. I felt that the casino have rude staff members working there
    Genuine Expedia guest review
    Other trip
    Sep 11, 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "An enchanted island"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Great old place. The beach and pool were awesome:) the lobby was lively, the staff courteous; we had a great time:)
    Genuine Hotels.com guest review
    6 night trip in Aug 2012
    Kronostin
    US

    The Ritz-Carlton, San Juan - Carolina
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    5 night trip in Aug 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Best hotel and best vacation"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Amazing hotel. Wonderful and helpful staff very good food. Lemonade creation made With rum was an amazing poolside drink!
    Genuine Expedia guest review
    Other trip
    Sep 5, 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "great hotel for a family"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    staff was incredible! service was unmatched. Food at restaurants was good but over priced. overall, very accommodating to every need
    Genuine Expedia guest review
    Other trip
    Sep 4, 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Read this before going to San Juan."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Make sure you get ocean view room. Everything was wonderful except if you rent a car you ha e to pay 18 a day. Best hotel in puerto Rico. For relaxing and families/couples. If your more of a party crew then stay next door at old San Juan hotel. Go to club brava and don't miss el yunque rainforest waterfall.
    Genuine Expedia guest review
    Other trip
    Sep 3, 2012
    Brooks
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Aug 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    4.0 / 5
    Excellent
    "GOOD EXPERIENCE,NICE HOTEL,DECENT FOOD,GREAT POOLS"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    IT WAS THE FIRST TIME I STAYED IN THIS HOTEL. HOTEL IS QUIET, NOT LIKE OTHER HOTELS, REALLY PUERTO RICAN HOTELS. I ENJOYED THE FOOD THERE - BOTH STEAK HOUSE AND ITALIAN. THE KING SIZE BED IS COMFORTABLE.
    Genuine Expedia guest review
    Other trip
    Aug 23, 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night trip in Aug 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Great hotel!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    First time at a Ritz. I was not disappointed! Great view, great staff, and great stay.
    Genuine Expedia guest review
    Other trip
    Aug 20, 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Great Service and Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My boyfriend and I went on this trip to celebrate our birthdays. We thought the hotel staff was friendly and accommodating. To be expected meals at the hotel were expensive but we walked down the street of the hotel and found some great authentic reasonably priced restaurants. There was also a Walgreens next door to the hotel that we revisited daily […] for water, snacks, and booze and brought back to the hotel. The hotel staff either didn't care or pretended not to notice. I do wish there was a little more going on here at night but instead we walked over to El San Juan hotel and went out in Old San Juan. Read more
    Genuine Hotels.com guest review
    4 night romance trip in Aug 2012
    MK
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Amazing hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Great hotel, hated to leave it. Wonderful service and views. Very clean and well run. Beautiful pool and access to the ocean.Also very centrally located and staff is eager to answer any questions and help plan trips.
    Genuine Expedia guest review
    Other trip
    Aug 15, 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "one of the best hotels i have ever been to"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    very helpful staff, welcome drink,complimentary gift for woman in jewel store,free drink for man in casino, washroom in lobby awesome. great room service, rooms very clean and comfortable, great view of pool and beach. taxi right outside the hotel. restaurants within walking distance.
    Genuine Expedia guest review
    Other trip
    Aug 15, 2012
    trini traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Ritz Carlton, San Juan=A great hotel!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Outstanding,well trained staff Friendly,helpful,willing to help in every way possible
    Genuine Expedia guest review
    Other trip
    Aug 10, 2012
    jack
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Family-friendly luxury"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    I'll just give some quick notes regarding the family-friendliness of this hotel... Stayed at the Ritz last week with my wife and 14-month toddler, and it couldn't have been a better trip. Before our flight we'd asked to reserve a crib and they also referred us to a local service (which we didn't end up using, but it's good to know about) for renting […] other large, non travel-friendly equipment like strollers and car seats. Apparently, the service will deliver & pick-up the requested items directly from the hotel to avoid any hassle on the traveler's end. The Ritz had our reserved crib sent directly to the room upon our arrival. It wasn't the most comfortable-looking thing, white metal bars on wheels with a mattress and two sets of fresh bedding, but did the job and fit in a space right next to the TV so it was never in the way. For naps, the black-out curtains definitely worked and we were able to open them slightly (or crack the bathroom door open) to simulate the night light that she's used to. The rooms are sound-proofed enough that our screaming baby wasn't heard through the walls of the next room (in-laws came with us and we hid out in their room during naps) and sound from the hallways or other rooms didn't bother her. Another noteworthy nap tip is that our baby monitor was able to get signal out in the pool deck area...sweet. I'll finish by saying the restaurants were very accommodating, providing high-chairs and crayons/DVDs during our meals. Would stay again. Read more
    Genuine Expedia guest review
    Other trip
    Aug 10, 2012
    Mike
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "We will come back!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The best hotel in San Juan, Puerto Rico. The staff is friendly! Super friendly. I will come back. I love the beach area.
    Genuine Expedia guest review
    Other trip
    Aug 7, 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    4.0 / 5
    Excellent
    "Unfortunately not worth the money"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      4.0
    I was disappointed with our stay- the rooms were small for the price, the beach area wasn't has nice as shown in web site advertising. The hotel is very overpriced- on everything especially in their restaurants. Too close to airport- you hear every plane taking off and landing.
    Genuine Expedia guest review
    Other trip
    Aug 6, 2012
    A Traveller
    US

    The Ritz-Carlton, San Juan - Carolina
    5.0 / 5
    Outstanding
    "Great Place For Family Vacation!!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The Ritz proved to be the best in that ALL employees were gracious, willing to help and respectful during the events which took place. Our room was kept clean, and the amount of times that services were offered, including a bedtime turndown, cannot be found anywhere else. On the beach, at the concierge desk, the front desk and at any of the restaurants […] or the main lounge only the most complete and appreciated services were obtained. The door personnel were truly the best we have ever encountered. We plan to frequent the hotel if future vacations permit. Thank you for so much!!!! Read more
    Genuine Expedia guest review
    Other trip
    Aug 5, 2012
    Karen
    US
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