Checking in was great..got upgraded with expedia plus card to ocean view....rooms were super cleanGenuine Expedia guest review
"Nice hotel, ABOMINABLE service."
We reserved two rooms through Expedia, but when I called the hotel directly to request that the rooms be connected or next to each other, they could only find one room reservation. The hotel blamed the error on third party booking, so I contacted Expedia and they gave me the hotel confirmation numbers for each room reservation. I called the hotel back […] again, and after waiting on hold, and repeating the confirmation numbers for three "customer service specialists" they confirmed the two rooms, and claimed that they spoke directly with the room coordinator at the San Juan Ritz-Carlton to arrange that the two rooms be connecting. At 4pm check-in, they had only one room available, and acted as if they were doing me a huge favor by locating a room on the same floor for my children. When I told them that I had been promised two connecting rooms or at least two rooms next to each other, they asked us to be patient and see what they could do. We did not get a second room until 6 pm; and while both rooms turned out to be connecting rooms- they did not connect to each other but instead were across the hall and three doors down from each other. I erroneously assumed that they would understand that I wanted two rooms that connected to each other for my family! That set the tone for the rest of the week: almost daily, we had to get new card keys issued. The pool and restaurant staff were sarcastic to me and rude to my teenage daughters. It was an awful experience! Read moreGenuine Expedia guest review
"Pretty much, what you expect"
The hotel is a nice property, with a large pool and beach. The location is fine, but still a bit far from Old San Juan. Very close to the airport, but no noise. The rooms were a bit musty but I think that is more the locale than the hotel. Il Mulino is terrific, but pricey.Genuine Expedia guest review
"Great for families"
Hotel is close to the airport, but not near much of the touristy areas, unique restaurants, and tourist sites. We used taxis most days to travel in and out of town, which is based on a flat rate. Taxis are very easy to find. Hotel has great pool and beach. Pool is open 24 hours, so lots of noise until early morning most nights of the week. Great atmosphere […] for large families. Couples and foodies may want a look elsewhere. Read moreGenuine Expedia guest review
"Great service, beautiful hotel."
We were very happy with every aspect of our stay at the Ritz Carlton. Our room was beautiful, and the staff was exceptionally helpful, attentive and kind. Would love to stay there again.Genuine Expedia guest review
This hotel was very luxurious. The beds err amazingly soft and cushiony! The staff was extremely friendly. We were very happy during our stay there.Genuine Hotels.com guest review
"Great hotel service"
The hotel was great and the service was great. After visiting the other hotels, we knew we were at the best hotel there. The hotel location was good but I do wish there were more restaurant choices and more reasonably affordable restaurants in the area. The taxi prices where too high and ridiculous....but you have no control over that.....take the bus! […] The hotel should have told us about the option of taking the bus. We didn't find out about it until that last day from a local. Read moreGenuine Hotels.com guest review
"Not what I expected from a Ritz-Carlton."
Booked room with pool view and was given a room with a garden view. No sliding doors to at least peek at the pool. I immediately contacted the manager and was told that was the only room they could offer me and when a room with a pool view became available they would contact me. That never happened even after contacting them for the second time. The […] manager didn't seem to care if I was not satisfied, which in my opinion customer satisfaction is always a must. I have travel and visited many hotels and they've always gone out of their way to keep us very satisfied. But not this hotel. Never will I book with them again!!! Read moreGenuine Expedia guest review
"Our PR Experience"
Every one was very helpful and friendly, with one exception. Our waitress at the Mares Restaurant seemed to be completely overwhelmed. It took for ever to get our food. She did not refill our water until I had to get up and go fetch the water myself. She stopped by our table to drop the check and we asked for more water. She was carrying a pitcher and […] she poured, but she did not have enough water. She left the empty pitcher at our table and never came back. In General every member of the staff was friendly, but the food service, with exception of "Il Mulino" restaurant was incredibly inefficient for a 5 star hotel. Read moreGenuine Expedia guest review
"Beautiful beach front resort"
My wife and I celebrated our first anniversary at Ritz-Carlton, San Juan. The resort has big outdoor pool, hot tub, and beach front. It's what we were looking for in the resort. Everyone of the staffs were very friendly and helpful which made our stay very comfortable. Drinks and food in the hotel werey good also but expensive. Casino is a nice touch […] too. Read moreGenuine Expedia guest review
Extremely Friendly and Efficient Staff, Great BeachGenuine Hotels.com guest review
"Very nice place on the beach"
The hotel is looking a little old, yet beautiful. No shuttles to and from the airport suprised me. Excellent dining and top notch room service. The staff is outstanding, probably my favorite part. The pool was way to warm for me. Could see the ocean while laying in bead, awesome.Genuine Expedia guest review
"Needs a customer service overhaul."
While the hotel is nice, it's interior hallways and walkways are tired. The carpet in the rooms is stained and the noise in the hallways is unacceptable. The service beachside was disappointing for a weekend. I had to "find" a waiter to get food and drinks and no one was overly helpful. The restaurants inside the hotel are very good and the housekeepers […] were very friendly. Read moreGenuine Expedia guest review
"Nice hotel with great beack"
The hotel was very clean and had a great pool area and private beach. Lounge chairs and umbrellas were provided on the beach along with towels and bar/food service. The pool area was clean and the pool itself, while shallow, was perfect for relaxing or playing water volleyball. The casino was small but had a good mix of table games and slots. The food […] was good but really expensive. Read moreGenuine Expedia guest review
"NIce beach is close."
The place to stay in San Juan, especially if you want access to a very nice beach. Close enough to Old San Juan. The Ritz-Carlton, San Juan is the nicest hotel we've ever stayed in!Genuine Hotels.com guest review
Great hotel, both luxurious and family friendly.Genuine Hotels.com guest review
"First Time in San Juan"
The Ritz service is typically best in class and so was the service at this hotel. The lady that checked us in was friendly and helpful and the concierge was extremely knowledgeable and helpful, especially Mariem. On the other hand the property did not live up to the Ritz reputation, it was a little run down and old. The gym studio was actually dirty […] and the floor and walls in the main restaurant were dirty. The room was clean although small. The food was great in all restaurants and out by the pool ad well, the only complaint is that the bistro was very slow, it took over 15 minutes to bring out chips and dip as an appetizer and there were only three other tables. The property is on the beach with great views and it is close to the airport. We would stay here again. Read moreGenuine Hotels.com guest review
"Overpriced but Friendly staff"
The hotel would be better if Ritz Carlton took their name off. The hotel was okay, but waaay over priced. The BLT steak restaurant was not very good. My husband didn't even eat his steak. The staff was great and the beach was nice. Breakfast was about $80 per couple and wasn't anything special. Room service was a few dollars cheaper than eating at the […] restaurants in the hotel. The poolside bar was lots of fun but they close at 6pm. Read moreGenuine Expedia guest review
"Great hotel on the each"
I had blast on my trip but very expensive to eat there and drink.Genuine Expedia guest review
"Great Hotel, Great Location, Great Stay!!!"
The Ritz Carlton in Isla Verde is a fabulous place to stay. Friendly staff, excellent housekeeping, superb food in every restaurant and more. There are many areas that are accessible by foot including a Walgreens as well as many other restaurants. The beach is great and they offer many watersports right in front of the hotel. Our children loved the […] surfing lessons and surfboard rentals. The Ocean Bar and Grill which delivers food and drinks right to the beach is fantastic! Don't miss out on the Nachos and the Mojitos!! Read moreGenuine Expedia guest review
The kids and I had spent 2 wonderful weeks traveling all over Puerto Rico. We went to the Ritz to catch our breath before going home. Everything, I mean everything was fantastic. Plus there was a HUGE storm so it was nice to be so well taken care of while the airport and all roads were closed. They even dedicated a ballroom for the littler kids to play […] games while the outdoors wasn't an option. And...24 hour room service ;) Read moreGenuine Hotels.com guest review
"Great hotel and staff"
We just returned from our stay there and it was excellent.Genuine Expedia guest review
"Great Hotel, right on the beach"
Was at the Ritz Carlton for 5 nights and it was great. The room was large and clean, the staff was attentive and helpful and the facilities were immaculate. The casino on the premises was fantastic. The onsite restaurant was good although it was a little pricey but its the Ritz, so it was expected. Actually everything is pretty expensive. Like the other […] reviews stated there is a Walgreen's 5 minutes from the hotel where you can purchase things like water at a reasonable price in comparison. The next time i am in PR i will definitely be staying here again. Read moreGenuine Expedia guest review
nice vacation it close to everything just a cab ride away the staff is the friendliest and best I have ever seen would recommended to anybodyGenuine Expedia guest review
Is not a ritz carlton standard facility that chain usually has better facilitiesGenuine Expedia guest review
Beautiful hotel , very nice beach , ok pool , nothing to do with kids at night , no place to hang out only Casino or nice restaurants . Realy nice staff at front desk , pool and at the beach but not so nice maids ... Overall nice hotel !Genuine Expedia guest review
"Stay at another hotel!"
We stay at Ritz Carlton Hotels all the time, but this should be call a Ritz "Courtyard." The hotel lobby, pool area and beach need attention. Dirty carpets, messy pool area, old chair cushions, old towels at beach and pool....I could go on and on and on. The hotel is not only less than expected, but it's in a terrible location. When you walk out of […] the hotel you are on a busy street with terrible restaurants and less than desirable people walking around. I am so sad that we wasted a trip to stay at this hotel. Don't stay here! Read moreGenuine Expedia guest review
"Excellent hotel with nice beach"
Excellent service by hotel staff. Provided us with microwave and refrigerator. They were prompt and courteous.Genuine Expedia guest review
While the Ritz San Juan cannot be rated five star on appearance the staff and their can do will do anything offsets the less than five star rating.Genuine Hotels.com guest review
"Hotel Review - Ritz Carlton San Juan"
We had a great experience at the Ritz Carlton San Juan and definitely will consider going back and also suggest this hotel to friends and family. The service was impeccable and staff were not only friendly but extremely professional. We ate at both restaurants BLT and IL Mulino and the experience was great. We celebrated my son's 20 birthday at Il Mulino […] on the 4th of July and staff made our experience a memorable one. Hotel is clean and in great location. Thumbs up to security staff and especially the security manager for helping me on guide my son who has elopement behaviors. Room are okay and rather small for San Juan standards however the cleaning service was on time and efficient. Read moreGenuine Expedia guest review
"Nice hotel and friendly reception."
The hotel is clean, the staff if friendly for the most part, but for the price you pay there should be liners in the ice buckets, a dresser, & liners in the trash cans.Genuine Expedia guest review
"Nice and close to the beach!"
Lovely location but long story short way too Expensive. Luckily Walgreens is very close by!Genuine Expedia guest review
My family and I spent 6 days and 5 nights at the Ritz Carlton San Juan and we had an amazing time. We were treated so well by the staff and really enjoyed all the amenities. We rarely left the hotel. We were set up with beach chairs (with cushions), towels and wait staff for every need we had. The pool was gorgeous, clean and perfect for our family […] which contains an infant and an 11 year old. The beach was also lovely. We loved the way the staff would set us up with an umbrella and chairs. It was great that we weren't nickled and dimed for everything we took advantaged of. The room was turned down each night which meant free chocolate every night. :) Overall we loved it there and we will be back. Read moreGenuine Expedia guest review
"Okay hotel but probably not worth the money!"
This is a nice hotel, but not as posh as I expected for the price and build up. Rooms are standard hotel size, no extra space. Bathroom was very nice, and the linens were excellent. Food in particular at all the available options were extremely expensive (Breakfast buffet=$30; dinner was over $200 with one glass of wine and one dessert). The surroundings […] are nice- beach is clean and well attended (expect to tip frequently). It's a nice hotel, and the staff was friendly, just don't know if it's worth the price. Read moreGenuine Hotels.com guest review
"Great hotel on the beach."
Great staff. Great food. Everything is perfect. Clean, comfortable and amazing. Staff is super friendly and service was magnificent.Genuine Expedia guest review
"Lives up to their reputation."
Excellent. Paradise on earth. The staff was always accommodating. However, it could have used some local salsa music to give it some "sabor".Genuine Expedia guest review
"Convenient hotel on the beach."
Our family loved this resort. The kids liked running from the beach back into the pool. The staff is wonderful.Genuine Expedia guest review
I loved relaxing here. I read the reviews prior to booking but I let myself be the judge. We had a wonderful time from start to finish. Nothing but positive things to say about this Ritz :) The staff all very professional, rooms clean, attentive housekeepers, good food, friendly people, hop skip and jump away from beach...so what more can one ask for? […] Those leaving negative reviews I feel sorry for because you would have to be either boring or miserable not to have such a great time here...coming back next year Read moreGenuine Expedia guest review
"Very friendly staff"
We had a very nice stay. The hotel is on the beach with staff serving on the beach and the pool. Beds are comfortable and staff checked in on our need twice per day. The pool was a bit crowded for low season but not overly so. The staff was excellent.Genuine Expedia guest review
"Nice Hotel next to beach"
I recently had a family vahcation at this hotel. I will recommend it highly as it is right on a very nice and clean beach and easy drive to old San Juan. Kids had a lot of fun at the pool. Rooms was nice and clean. Room service was prompt. Only negative is their poor WiFi connection.Genuine Expedia guest review
"Very nice staff, great location"
Very nice staff, great location, nice lobby, not too nice tour booking ladyGenuine Expedia guest review
I loved the hotel and all the people were so accommodating and friendly! The taxi drivers and the tour agency we used from the Ritz were wonderful.Genuine Expedia guest review
"Really nice, but not over the top luxury"
Service was excellent at check-in, getting taxis in front of the hotel, at the concierge, on the beach and all of the room service staff were also exceedingly kind. Initially attracting the waiter's attention to get a drink around the pool was the only challenge we faced in terms of service. There are lots of restaurants near the hotel and many more […] just a short cab ride away in other parts of town. The Italian restaurant in the hotel was pretty good, but on the overpriced side. It is worth venturing out into the neighborhood. The hotel gym was very nice with lots of equipment, and a staff member delivered a bottle of water right to my treadmill without my asking. There are additional "resort fees" that are added to your bill on top of the room rate and taxes, so be aware that these can add up if you are staying more than a night or two. Read moreGenuine Hotels.com guest review
Everyone made our anniversary trip very special. The entire staff felt like family. Beautiful pool area and beach. Some children, but not many. Very relaxing atmosphere. Love the restaurants and even the free casino food. Hardly wanted to leave the premises.Genuine Expedia guest review
The service here is amazing! Pool is fabulous! Beach is beautiful! Will definitely be back!Genuine Hotels.com guest review
"Great feel at the pool"
The pool area little rough around little edges, like broken beach umbrellas, etc. Otherwise a beautiful and luxurious pool, with lemon water offered at all times and lots of shade. The little frogs singing at night is wonderful, and you can walk directly to the beach. We did not eat at any way overpriced hotel restaurants, but went to Metropol across […] the street. Hotel also organized a wonderful rainforest tour for us. The cocktails at this hotel are so pricey! If you can, make and bring your own to the pool, especially if you are spending all day at pool! Read moreGenuine Expedia guest review
"Stayed June 3- June 7 2013"
We stayed on the 10th floor. We had the most beautiful view of the city. The room was nice and clean. The beds slept sooooo comfortable. The staff was very friendly and professional. On a scale of 1 to 10.... I would give it a 10!!! Loved it!Genuine Expedia guest review
"Nice relaxing getaway"
Great staff and service, very clean. Beautiful location on the beach. The pool was only 3 ft 6" deep throughout the entire area, which made the water a little too warm. Casino was small and machine choices limited. Bedding was nice, but mattress lacked support. Hotel was quiet.Genuine Expedia guest review
"Best service in Puerto Rico"
Best trained employees in Puerto Rico. Friendly and efficient.Genuine Expedia guest review
"Just depends on what you want to do and spend"
The Ritz Carlton San Juan PR offers all the amenities of a resort with beautiful landscaping, pool and beachfront. The room was great! The food available on site is expensive and only OK. We found a couple of breakfast places a short walk from the resort for OK food but at a reasonable price. Other than hanging around the resort or gambling in the casino...didn't […] see many happy faces there...there really wasn't much to do in the area that wasn't an additional charge. We had a much better time at El Convento Hotell in Old San Juan than out on the beach at the Ritz. Read moreGenuine Expedia guest review
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