Superb staff and facilities, great beach and set-up, clean and large room with an ocean view, lots of nice small touches. Terrific.Genuine Hotels.com guest review
"Excellent. Service,luxury at its best.."
The minute you walked in to the hotel,you feel so welcome,excellent service,they cater to all your needs...luxury at its best..although we waited 2 hrs for our room to be ready,they tried to accomodate our request..highly recommendedGenuine Expedia guest review
We stayed at the Club level and it was one of our most relaxing vacations. The staff is super friendly and very helpful. Luis, Isaac and the other concierges on the club level were always there to help you. The location is great, right on the beach and only 5 minutes from the airport. The surrounding area had restaurants you could walk to. If you are […] looking for a place to relax and have a great time this is the place. Read moreGenuine Hotels.com guest review
"Great staff and beautiful hotel"
My wife and I like to travel with the kids we take vacation once to three time a year so when we pick the hotel to stay it become a big part of our vacation. The Ritz Carlton in Puerto Rico is one of the Hotels that exceeds your expectation. The hotel is clean the staff is friendly and polite. Carmen from house keeping was on point she came to our room […] every afternoon to see if there was anything that she can do for us and always greet us with a smile. I would recommend this hotel to anyone that is looking for a great place to stay in Puerto Rico. Read moreGenuine Hotels.com guest review
Clean relaxing room. Nice pool with towel service. All staff respectful and went out of their way to be of service. Simply Beautiful way to recharge or vacation with the family.Genuine Expedia guest review
"Perfect week long vacation"
Took the family to Puerto Rico for a week and stayed at the Ritz. I could not be happier with the entire vacation. The hotel was great, the staff was super helpful and kind, the accommodations were great, convenience was great with pool and beach access. It is a bit pricy if you stay in the hotel to eat but the staff recommended excellent places to […] eat authentic local PR food. I would definitely recommend this place and will definitely be going back. Wonderful experience. Read moreGenuine Expedia guest review
"We'll maintained property with great staff."
Hotel very clean, beautiful grounds and beach. Staff and management was great and extremely accommodating. The restaurants are very good but a little pricey. Easy access to. Old San. Juan and some very good local restaurants that are a short cab ride away. We would highly recommend the hotel for a great , relaxing getaway and impeccable service.Genuine Expedia guest review
"Lovely hotel on a great beach."
The staff was helpful and friendly. The grounds were beautiful, the hotel was the nicest I've ever stayed in. Really enjoyed my trip.Genuine Expedia guest review
wonderful! the whole staff at the ritz treated my wife and i very special, we thank them all.Genuine Expedia guest review
The entire staff was extremely friendly and helpful. I have a food allergy and every server was attentive and helpful. Definitely some place to visit again!Genuine Expedia guest review
"Ritz Makes Travel Worhtwhile, again"
Business trip almost felt like a vacation in Puerto Rico. Ritz was clean and professional, with comfy beds in the room, and a 'loose slot' in the casino. By far the staff at the Ritz and the people of Puerto Rico are what made the trip enjoyable! Hint: if you stay here, be sure to have dinner at the BLT Steak, and ask for 'my' favorite server, Yamuel! He's […] an awesome guy who knows what he's doing, great service! Food prepared by young staff was off the charts excellent. One caveat; watch for holds on debit cards, they are huge and plentiful. My advise, use a credit card, which I tried to do at check in but it wouldn't swipe and they refused or were unable to type in the number, so I was forced to use my debit card. Also, this is a Ritz property with prices accordingly. Overall it was great. I'll go back, I hope often. Read moreGenuine Hotels.com guest review
"Great location on the beach"
Friendly, helpful staff attended to every need. There's a beautiful pool area, excellent beach, and very comfortable rooms. The hotel location is convenient to the airport, close to several good restaurants, and only about 20 minutes away from Old San Juan.Genuine Expedia guest review
The hotel was beautiful and the service was great, but the hotel did over change my credit card by over $900, which took three days to resolve!Genuine Hotels.com guest review
"Lovely and Relaxing!"
Pending review Just got back from a 7 day stay at this hotel. I will start by saying the welcome/check-in was the most attentive I've ever experienced especially because I requested an "early" check-in which they accommodated with complete graciousness. For the entire vacation the staff at the Ritz provided top notch service to their guests with (what […] appeared to me) complete sincerity and care. The hotel is lovely, especially when compared to some of the others in the area. The beach was clean with soft sand, beautiful water and a balmy breeze was in the air every day! The pool service is wonderful but pricey! The hotel restaurant options are limiting. I feel they need a third option for dinner that is not so high end with perhaps outside dining availability. For this reason we enjoyed dinner at the Marriott Courtyard (a 5 minute walk) 4 out of the 7 nights. Their outside, beach front, candlelit dinner at Sirena's during sunset was just beautiful and priced within reason (less than 80.00) a couple. The staff there is also wonderful!!! A trip to old San Juan will cost you a 50.00 cab ride round trip if that it what you choose to do. The Ritz is also lacking in nightly island entertainment however , good salsa music (w/ live band) is just minutes away at either the Old San Juan Hotel or Marriott Courtyard. What would make me choose the Ritz again is their attentiveness to their guests and the greeting upon entering and leaving. The hotel is large but has an intimate feel w Read moreGenuine Expedia guest review
Hotel was gorgeous and the staff was beyond words! Polite, attentive and went out of their way to give amazing service. I recommended this hotel to my friends & family! We will be back!Genuine Expedia guest review
"Great service and fantastic property/location"
We stayed at the Ritz Carlton San Juan for a night after our cruise ended, and it was the perfect way to acclimate to being on land again! The service provided was exceptional - everyone that works at the Ritz ensured that we were taken care of in every way. Very impressed with the staff. The property is beautiful - the pool area is beautiful and the […] beach access is great to have as well. The food was delicious in the lounge and at the breakfast buffet, as were the pool drinks and lunch. We dined at a restaurant right across the street from the hotel, which featured local cuisine, and it was a great experience as well. It was safe to walk around the area and see the neighboring establishments too. Overall a wonderful experience! And Hotels.com provided us with an unbeatable rate with the Comfort you package. Read moreGenuine Hotels.com guest review
Can not go wrong. If you're pondering this place or that place. Hands down. Stay at the Ritz you will not fee disappointed. Say hello to Angela (concierge) for me. She made it over the top!Genuine Hotels.com guest review
Loved the attention to details. Umbrella, two robes, safe, charging stations, amenities in the shower, coffee in the cabinet with water to use! Light switches with dimmer below each lamp. Complete cabinets with automatic lights. Separate toilet room from bathroom. High sinks for easy access. On and on. I asked an attendant I saw in the lobby if I could […] get a champagne bucket with ice and glasses. The person was only waiting until I finished to say, "Yes, of course you can. I'll have it sent up immediatly". Always saying yes. Love it. Room service was exceptional indeed. Best I've EVER had. Like a gourmet meal served in your room, with table and all setup. Every condiment available. Our breakfast was truly amazing. Our stay was near the top of our hotel experience. Read moreGenuine Expedia guest review
"Best customer services!!!"
Excellent staff, wonderful atmosphere. They made sure everything for us was right!!!Genuine Expedia guest review
wonderful service, nice beach and pool, delicious food. try the fish taco at the pool or on the beach. location about 45 minutes drive away from old san juan city, but 5 minutes from the airport.Genuine Expedia guest review
"Ritz isle Verdi"
Lovely getaway. Staff unbelievably nice and helpful. So relaxing. Many little touches that made this experience over the top. Pool and beach staff walking around frequently with little cups of dried fruit and nuts. Heard a lot of "it's my pleasure!" As a jaded New Yorker, don't usually believe but here I did. All staff demonstrated real pride in their […] property. Not a lot of activities but traveling without our kids, that is not what we were looking for. What a great stay! Read moreGenuine Expedia guest review
"Great staff, comfortable room"
The private beach was terrific and beautiful. The pool was to die for. The staff could not have been more friendly and helpful. Carlos, at the door, is a gem. Only downside, hotel is a 20 minute ride from Old San Juan, a $20 cab ride. Got in at noon Friday from nonstop flight from Hartford and left at 6 pm Sunday to get back to Hartford before midnight. […] Can't ask for a better weekend. Read moreGenuine Expedia guest review
"Nice private beach and great pool. Food not great!"
Food on sight not the greatest nor are there great food choices nearby.Genuine Expedia guest review
"Beautiful hotel on the beach."
Our first time in Puerto Rico. We had a very nice time, the hotel was nice of course, the staff very friendly. We did not eat there since we wanted to experience the local cuisine plus the food was very expensive. It was easy to get around to see all the sites. It was also safe. I did not want to leave.Genuine Expedia guest review
"Perfect family vacation"
Our family of five, including three teenagers, couldn't have been happier with our stay. The hotel is lovely, and the beach is just beautiful as is the pool area. The staff throughout our stay were friendly and helpful, always ready with advice and a smile. It was such a treat each day to arrive at the beach and have the staff there set us up with towels, […] lounge chairs and umbrellas, and to have restaurant service there as well. It was a lovely touch to have pitchers of ice water stationed around the pool and beach areas. The water is clear and warm and there were many fish to see snorkeling near the reef. The pool area is spacious and our kids enjoyed playing water volleyball. We had several pleasant lunches in the open air oceanfront restaurant, which offered a nice break from the heat. It was a 15-minute cab ride to get to Old San Juan, and we never had to wait for a cab as the door staff always had several ready and waiting. We can't wait to have the opportunity to go back. Read moreGenuine Expedia guest review
"Very nice trip.."
The staff was wonderful and the property was outstanding. The only thing I would change would.stay longer. Thanks you all for a wonderful vacation.Genuine Expedia guest review
Excellent customer service! They went above and beyond at every turn. The hotel is within walking distance of several great local restaurants.Genuine Expedia guest review
The overall experience was great. The only improvement I would like to see is in dining options. It would be nice to add a few more dining facilities within the hotel. I would also like to see a greater variety of slot machines in the hotel casino. The staff was superb, very prompt with all requests. The hotel is near many local eating establishments […] and close to downtown for shopping. The rooms very clean and the beds very comfortable. I would surely stay here again. Read moreGenuine Expedia guest review
"Perfect service , professional staff"
I enjoyed my stay in Ritz Car;ton San Juan. It is a perfect hotel with all services. San Juan is a perfect location to stay while in Puerto Rico. Room service was excellent. Reception was very cooperative. Food was high quality. The team can help you to plan your stay and can equip you with all needed informationGenuine Expedia guest review
"Excellent Beach Hotel"
Awesome experience from the First class greeting at arrival and departure to great pool area with great service at the beach. First class all the way.Genuine Expedia guest review
I had a wonderful stay at the Ritz. The staff is phenomenal. The beach is beautiful and I have nothing but positive things to say about this hotel.Genuine Expedia guest review
"Five star hotel with 3 star amenities"
Of course the Ritz is a nice hotel but you should know that the wonderful pool in the pictures is only 3 1/2 feet deep at its deepest. Everything costs extra at this hotel and the surrounding neighborhood is not very pleasant. I've stayed in old town San Juan and found it much nicer than this. Not even close to worth the cost.Genuine Hotels.com guest review
Response by The Ritz-Carlton, San Juan Dear Guest, Thank you for your feedback. We are really sorry to hear that you were not entirely happy with your stay and that our pool accommodations did not meet your expectations. We are sad the neighborhood didn’t feel pleasant to you; Isla Verde is one of the most popular zones due to the many hotels and restaurants around it. Due to heavy tourist traffic and strong police presence it is considered one of the safest areas in Puerto Rico. We hope we have the opportunity to welcome you to our island in a near future. Executive Office
"Great resort-class hotel"
The Ritz has a great beach and guest rooms. It is a great location if you plan to visit all of the island. The service is great. The only drawback is the cost of food. There are great dining options nearby so this was not an issue for our family.Genuine Hotels.com guest review
"Nicely kept grounds. The hotel needs upgrades."
Overall we felt safe and made the best of our first visit to SAN JUAN. Enjoyed the foods at the Oceans Grill as well as the service. The Bellmen welcomed us upon arrival and each time we left or returned.....always very cordial and accommodating....as well as the concierge and desk staff. The foods at Mares is very much over priced....as well as the […] Gift Shops.Did not like that on some days the beach umbrellas we're let down due to winds. The love seat in the room is uncomfortable ( for anyone who would have to spend time in the room). Thanks to housekeeping for the water! The Tour Agents are NOT FRIENDLY! Found out things to do from the cab drivers and Oceans Staff! Surely thought we would have received a simple expression or bottle of wine acknowledging our 50th WEDDING ANNIVERSARY!! SHAME RITZ CARLTON, SAN JUAN PR. Read moreGenuine Expedia guest review
"No cash needed here"
Hotel takes a big deposit upon check-in and charges everything to your room!!! Which i thought was great!!! Didnt really spend any cash there..:) san juan ritz Carlton was anazing!! Staff is way to nice!!!!Genuine Expedia guest review
"Great stay...this describes the experience"
It was a very pleasant and relaxed experience, the staff really made it an positive weekend vacation.Genuine Expedia guest review
Once again, our Ritz stay was perfect. The staff is unequaled in Puerto Rico and the pool was terrific. BLT Steakhouse was delicious as always.Genuine Hotels.com guest review
"Nice relaxing Hotel close to the Airport and beach"
The staff and the Hotel were very nice. The staff were willing to help for directions, and places to visit on the Island. The only Surprise I was hit with was the deposit. I was using cash for my trip, and had to submit a big part of it for the deposit. This was after paying for the room several months before. The staff did return part of the money […] each day, as long as I did not use my card for charges at the hotel. My kids enjoyed going to the beach, and then going back to the pool!! Overall Great Hotel!!! Read moreGenuine Expedia guest review
My family spent four wonderful nights at the San Juan Ritz-Carlton. It is a beautiful property with top notch service!Genuine Hotels.com guest review
"Exceptional quality of service"
The quality of service provided was exceptional. The entire staff was very helpful and kind. Would definitely book for my next vacation.Genuine Hotels.com guest review
"Not a real Ritz Carlton"
If you are expecting a Ritz Carlton, then you are definitely at the wrong location. This hotel does not compare to Ritz Carltons in the US nor to other locations worldwide and does not deserve a 5 star rating. The property is dated and not very well manicured. Staff is indifferent to sometimes even rude. Service is with wide fluctuations from somewhat […] attentive to not even caring at all. One example: At checking there were several other couples checking in at the same time. All of them received a welcome drink. Only we did not receive one while standing right next to them - while I was asking why we did not get a welcome drink staff made excuses but still we did not receive a drink... (not that I need a drink, I could care less, however this nicely serves as an example of their level of attention). When we then came to our room the first time, used towels were in the sink. Some days the forgot to provide new towels, some days they left the linens on the floor or forgot to restock the shampoo bottles. All in all, very sloppy and not what one would expect from "The Ladies and Gentlemen of Ritz Carlton". Then there is the Motel like habit of guest in literally howling kegs of beer and food thru the lobby since prices at the hotel are so stiff compared to the general prices in PR. While understandably, this does not substantiate the image of a luxury hotel, as due the hordes of drunk people all over the property. If you look for a spring break feeling, you found the right spot. Read moreGenuine Expedia guest review
Response by The Ritz-Carlton, San Juan Dear Guest, I appreciate your comments you posted on Expedia, please forgive us for not providing you The Ritz-Carlton experience you expected and we are really sorry for that. We take guest comments very seriously and we will use them to improve our process and services. We will definitely work on all the areas you highlighted to ensure all our guests have a wonderful time with us. We hope we can make this up to you in one of your next visits to Puerto Rico. Executive Office
"One of the best by far!"
We have been traveling a lot and this hotel has been my favorite! From the moment you drive up the staff is ready to help with full smiles. There was always someone around to answer any questions we had. The room was clean, fresh, very spacious! They not only clean your room but staff comes back to turn down your beds and leaves chocolates by the bed! […] The pool service was wonderful! Staff would setup your chair with 3 towels! Plus the entry to the beach is beautiful! This hotel made our experience worth the 5 hour flight! Read moreGenuine Expedia guest review
"Had a Great Stay"
This was our first time at the Ritz Carlton in San Juan and we were very pleased. From the time we arrived, to the time we departed, the staff was attentive and helpful. The pool area was well kept as well as the beach area. We ate off the "Bar Bites" menu at Il Mulino two nights during our stay and it was well worth it. Our room was quiet and overlooked […] the pool and the beach. Not once did we hear anyone in the hallway making noise. Read moreGenuine Expedia guest review
The hotel was beautiful, however we had the unfortunate experience of having a credit card stolen from our room. Then the steam room they advertise is only if you get a massage, all other resorts we have gone too you could use the steam room and jacuzzi regardless if you were having a massage, the staff is mediocre. It is not a bad hotel but definitely […] not near the best for the amount of money. Food is extremely over priced, but taste good. We enjoyed the Intercontinental hotel last year, much better. Read moreGenuine Expedia guest review
Response by The Ritz-Carlton, San Juan Dear Guest, I appreciate you taking the time to post your experience on Trip Advisor. Our 12,000 square-foot Spa, featuring 11 treatment rooms, provides the latest in skin and touch therapies, The Spa relaxation room is exclusive for our Spa guests, however we are in the process of creating a separate area for our guests to shower after enjoying a long afternoon at the beach or pool, before returning back home. Warm regards, Executive Office
Location and everything about the hotel was excellent. The concierge was incredibly helpful. I was not happy with the surprise of an additional $50.00 per night upon check in to have a room with two double beds. I had requested this room arrangement, and confirmed with the hotel before arrival.Genuine Expedia guest review
Other than the over priced food at the restaurants, you can't ask for a better hotel. Staff, facilities, beach, you name it, it was world class. And the price was superb as well.Genuine Expedia guest review
The hotel bed was very comfortable. The staff was attentive and friendly. I did find the room a bit run down. My carpet was stained as was the sofa and upholstered pillows. The room setup seemed a little awkward.Genuine Hotels.com guest review
Service was pretty good, except if you want food or drinks around the pool; that was more of a challenge to get service. The hotel was nice but not 5 star nice. Older and needs some updating. Area around hotel is a bit "urban" as we were told by the concierge (a.k.a a little unsafe). The beach area is great, very clean, but far away from the Condado […] area of San Juan and also Old San Juan. You pretty much need a taxi if you want to take in any night life or good restaurants since the restaurants in the hotel are extremely expensive. I wouldn't stay here again now that I have been to San Juan. There are just as nice, if not nicer hotels that are less expensive in better areas of the island. Read moreGenuine Expedia guest review
"all the staff are nice and always ready to help"
i had a very good experience. cocktail are so good you can't even taste the alcohol. staffs are always around ready to help if you need anything. very polite people.Genuine Expedia guest review
My family had a great time, the girlswent jet skking, we went on a tour to the rain forrest, the tour gide was very informative and friendly and funny.The service was excellent. We lazed by the beach every day and enjoyed the food served in the bar and grill resturant on the beach. The resort exudes comfort and relaxaion, the palm trees blowing in the […] wind, and the smell of the sea made me intoxiated, just the right recepie for a vacation. The service was excellent, my daughter has food allergies and every effort was made to ensure that her food had no allergens. I deeply apperciated the effort, not many hotels show that much concern. I liked that everyone speaks fluent English although I had banked on brushing up on my Spanish. The staff is warm and friendly and really make you feel very welcomed, the rooms were kept immaculate by a very professional and friendly staff, and the food was delicious, the BLT steak resturant is really amazing, and I also loved the fact that there were some nice little resturantsin walking distance that we could taste some of the local food. The hotel is flawless, the service is outstanding, and best of all the people are warm, friendly and attentive. Me le gusta! Read moreGenuine Expedia guest review
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