"Nice, Clean resort close to beach."
The beach is gorgeous, the service is pretty dam good, drinks are a bit pricey but are amazing and the rooms are clean and comfortable and room service was top notch. Only downside was the jet skiing isn't right on the hotel ground its a bit of a walk i think, which we didn't do simply because of the inconvenience that was pretty much the only bummer. […] Oh yea and the casino is a nice little touch, its more exciting on saturdays btw. Read moreGenuine Expedia guest review
"Very disappointing service"
when the staff is not busy, the service was good (not excellent). when anything gets a little crowded (restaurants, lounge...), the service was terrible.Genuine Expedia guest review
Best hotel in Puerto Rico well defenantly stay there again...Genuine Expedia guest review
"excellent staff, uncomfortable room"
Overall we had a enjoyable experience, the staff was perfect in every way. Our room however was extremely humid and uncomfortably damp. We asked to be moved but there were no other rooms available.Genuine Expedia guest review
"luxury at the beach 10 min from airport"
Always the best service, weather at the beach ,poolside or in the hotelGenuine Expedia guest review
"Comfortable environment to be in."
This is my second trip to Puerto Rico and it was the best time. I was happy I choose the Ritz Carlton because I work in a hotel in an island and I wanted to compare the difference in hotels. Well, I can say that Ritz take the cake in that their brand standards are much different than ours. I noticed the operation culture is different. Nevertheless, […] it was a good experience to stay only a night. Read moreGenuine Expedia guest review
"Nice hotel and right next to the beach"
The hotel staffs are very nice. The room is very clean. They come twice a day to clean your room.Genuine Expedia guest review
My friend and I just finished a 7 day cruise out of Puerto Rico port and decided to stay a couple of days and we were so glad we picked this hotel. It really is a 5 star stay...everything from service to friendliness was over and above. It's also close to airport and you would never know and airport was that close. Would highly recommend it to all. […] I am planning on returning. Read moreGenuine Expedia guest review
"Amazing rooms, beds and pool"
I really loved the ritz. The staff were really nice and helpful and helped us with directions, rates and so. The rooms are unbelievable. Amazing beds and shower. The hotel has an exit to the beach and its really comfortable.Genuine Expedia guest review
Beautiful resort. Wonderful staff. Great restaraunts in the resort. My only complaint is the rooms need to be updated. There are no exhaust fans in the bathrooms so when you shower there is no air moving and you can't cool off enough to get ready to go out. Would expect a little more from this hotel.Genuine Expedia guest review
"very good, almost great"
nice hotel in great destination. lots to see and do in SJ, PR. snorkeling and rain forest excursions are a must. beach and pool are very nice and comfortable at this hotelGenuine Expedia guest review
"Wonderful place to stay"
We had a wonderful experience, hotel was beautiful, staff was amazing and super friendly! The beach and pool were convenient and the staff was always attentive to our needs. BLT steak was phenomenal! The food was delicious. The only negative which was not too bad was the pool bar was under construction, but you were still able to order. Drinks are expensive […] but Walgreens was down the block and they sold alcohol. I wish the Hotel provided a lil more entertainment in their lobby area but all in all great place to stay! Family oriented and beautiful! Read moreGenuine Expedia guest review
"Very disappointed!!! The Amenities not ok!"
I am very disappointed the pool need emergency remodelation.... it look like 3 star hotel not 4 or 5 star like thet said. The fronk desk Yarisa is not very friendling and very sarcastic ....she want to charge $380 for extra day I paid $150 normal rate but I ask for late ck out 2 more hour and they want $180 for two more hours unbelieve now they want […] you ck in at 4:00 pm but your ck out have to be at 11:00 AM less than 24 hours not fear ... Read moreGenuine Expedia guest review
"Always a pleasure"
We stayed in the Ritz all the time and it never failed our expectations once.. Room and facility is always clean, new towels and bed sheets everyday. room is always being cleaned everyday. Drinks by the ocean is a bit on the high side but hey, it's the Ritz..Genuine Expedia guest review
"Don't used the drinks from the fridge!"
It was kind of surprised to us. After we eat and drink the what it was inside the fridge. Each candy bar costed $4.00 and the sodas also $4.00. We learn to not open the fridge but instead go to the pharmacy closedby and buy our own snacks and drinks. Very spency. Other thing that I don't like was the beach door is closed by 8pm, course secured reasons […] but still we can't walk at night on the beach. Read moreGenuine Expedia guest review
"Great time, great location"
The staff was incredible from the bellman to the cleaning crew. Upon arrival, they gave us a happy anniversary balloon. The pool area was beautiful and grounds were beautiful. I was dis appointed that I didn't know that the pool area was still under construction on the Expedia web site. They gave you a free necklace but it was noisy. Loved the sound […] of the frogs at night. Won in the casino. We didn't eat in the restaurants but had room service, food by the pool and sushi in the lobby. We went to the el san Juan hotel that had more action. It was in walking distance from the Ritz so preferred to stay at the ritz. We took an amazing snorkeling trip on a catamaran right from the hotel, great time and great food, saw a stingray. Read moreGenuine Expedia guest review
"Avoid the locals?"
The hotel offered nothing in terms of tourist information in the room. We had to ask to receive magazines, guides, tour availability, etc. The concierge suggested that we avoid walking in the neighborhood or taking the locals buses. This was utter nonsense. There were police everywhere. Everyone we met was friendly and helpful. The Ritz Carlton should […] get to know their neighbors and embrace them and their culture. The Wifi service was terrible. Our iPhones only worked in the lobby. Read moreGenuine Expedia guest review
"Beautiful hotel and Beach"
The experience at this hotel was one of a kind. From the front desk to the housekeepers they were very nice. The people working outside on the pool and the beach were just the same. They were always making my friend and I feel very comfortable. Always checked if we needed anything. The room was always clean, towels were always changed, the sheets were […] cleaned as can be, very comfortable bed and the pillows. Bottles of water are always available and FREE. Which not many hotels give you bottles of water for free. The Ritz is definitely the place to go if you want to have a very relaxing vacation. Read moreGenuine Expedia guest review
"Nice property; excellent location"
*The hotel is an older property but it has been attractively updated. It's location is perfect - right on the beach and very close to Old San Juan. The beach is very nice (but beware of sand fleas especially at night) and the beach staff are very accommodating. The pool is also lovely, and the pool staff attentive. The gardens are beautifully maintained. *Garden […] maintenance and housekeeping staff earn the highest praise. The entire facility is kept beautifully clean. Restaurants are terribly overpriced and offer very little in the way of casual, inexpensive bites, which explains the exodus to a nearby cafe/deli for breakfasts, lunches and often dinner. ($10 for a kid hot dog, really!?!) *We were very disappointed that the beachfront restaurant was under renovation during our stay. The option of a beach restaurant was sorely missed, but the noise was an unfortunate reality both on the beach and especially at the pool. The jack hammers continued all day beginning by around 9AM until late afternoon with only a break for lunch. *We were also disappointed by the room size. Although the hotel has been updated, the decorated failed to consider alternative room designs/smaller furniture. We had a room with two double beds, a night stand, chair, desk and chair, TV /stand that also housed the coffee machine and mini bar. There was literally no room for the extra chair, so it was crammed in between the one bed and the window, leaving no room to open/close the curtain. Read moreGenuine Expedia guest review
"Airport Resort Hotel"
This is a great place if you want to simply get off the plane and be there. A 3 minute $14 cab ride and you are at the pool. The downside is that planes are always flying overhead and you hear this on the beach and at the pool, though not in your room. The hotel was renovating an outdoor facility while I was there (4 days). There was the screeching […] noise of buzz saws cutting though metal, which was like being at the dentist, and this went on even on the weekend. Many left the poolside for their rooms. The snackfood at the inside bar was better than their "best" restaurant (of 3) Their best was pseudo fancy, pure schmaltz, with airplane food served up with a lush bread basket as if it was a 5 star place. The local fair at the cheap joint on the street was better. The breakfast was excellent, great coffee, the pool side food was the usual grease pile. Nachos with squeeze bottle goo, bendy greasy chips, and powder mix based drinks. The tour employee was excellent at directing us to activities, but overall the desk situation was crazy slow, clotted, and so annoying you would rather skip your request than face the long line. Gym was nice, but filled with locals that are allowed to pay a day rate. The masseuse had no idea what she was doing, clearly untrained and perhaps too old 65-70? for the strength for the deep tissue massage I requested. Was not allowed to bring my 15 year old daughter to gym, or to sauna, so the mother daughter part of the trip was marred. Read moreGenuine Expedia guest review
"good and very nice stay with Ritz Carlton hotel"
it is very nice hotel , very nice casino and all staff is very nice and help full. god bless them. thanks for ExpediaGenuine Expedia guest review
"Nice hotel in San Juan"
Great location with good restaurants and great amenitiesGenuine Expedia guest review
"Nice and convenient"
Front desk and concierge namely Dominick very helpful and gave outstanding customer service. Hotel is well maintained and very comfortable. Convenient to Old San Juan and airport. Enjoyed our stay!Genuine Expedia guest review
Hotel is a bit dated and could use some rehab. Over all the hotel was very clean and the staff very responsive to guests needs. The major problem was the bath room. While it appeared to be immaculate, there was an oder resembling mold/urine. When we expressed concern, they thanked us for brining it to their attention and sent someone to address it immediately. […] Unfortunately to no avail. We ended up buying fabreez and spraying it liberally every day. The pool was great and the beach was as well. Both are very clean. The prices for food and beverages are outrageous and so not worth it. Buy your own snacks. alcohol and cups at the Walgreens just a block away. Everyone seemed to be doing it. There is also a local "deli" just before the Walgreens, an affordable and great place for breakfast. Read moreGenuine Expedia guest review
"Beautiful resort, limited offerings."
Beautiful resort with the ubiquitous Ritz Carlton 5 Star Service. Kid friendly. Great pool and right on the beach. Only downside: not much to offer in terms of activities and dining without leaving the facility. Only dining option in the morning was Mares or Mares Coffee Bar, for lunch the pool bar, and evening options were limited to BLT Steak, Il […] Mulino and Lobby Lounge. With kids, it is not always easy to leave the resort to dine, and as a New Yorker, I was disappointed to be limited to 2 New York restaurants. Also, food prices were astronomical ($9 for a hot dog, $30 for a burger), so be ready to pay! We stayed 5 nights, which with the limited on-site activities was one day too long. Read moreGenuine Expedia guest review
"Travel for fun"
Staff was amazing from check in to check out, maid staff was always accommodating and friendly during my stay, and the concierge was the most amazing lady, she made reservations at the most delightful restaurant with a lagoon view that was amazing and the staff there treated me like royalty. There were only two things that I found below par, the first […] was the BLT Steak restaurant, the maître d' wasn’t very friendly upon our arrival but the wait staff made up for it with their impeccable service. The other was the staff at the beach, the drink staff was a little slow, and the guy’s tended to be more worried about their flirting with the women than doing their job. The overall stay was nice and the costs of drinks were high but what would you expect when you stay at the Ritz. Read moreGenuine Expedia guest review
"Great hotel all around."
The hotel was so clean and the service was great. I would recommend this hotel if you like luxury and service.Genuine Expedia guest review
"Not what I expected from Ritz Carlton"
We stayed at the Ritz Carlton San Juan from 8/18 through 8/22. The room was incredibly small, smelled of mildew and the carpet was dirty. The service was average and not as accommodating as expected. The seating in the lobby lounge as well as the outside patio leading to the pool area was stained. The speaker phone in the room did not work properly. […] I called down to request additional towels and was told they would be brought right away, but they never were and I had to walk down to the lobby the next morning to request the towels myself; only to be given pool towels and not bath towels. For the level of service and the small standard room, I could have stayed at another hotel far less expensive. Having stayed at the W, Wyndham, Four Seasons, and Waldorf, I expected the same level of luxury, service, and cleanliness, but found something far less. Read moreGenuine Expedia guest review
"Great food and staff"
used room service several times...ate breakfast each morning..great food..the latte in the dining area were wonderfulGenuine Expedia guest review
"I rather stay at a motel !"
Worst hotel stay ever !! Mattress smelt like vomit. Floating condom in the pool. Dried food on my water glass. The worst !!!!Genuine Expedia guest review
"Very friendly resort"
Our need is microwave. And ref. availability is none. Try to get new microwave to satisfied us. Txs ritz. Staff. Very well train.Genuine Expedia guest review
"Very friendly resort"
Our need is microwave. And ref. availability is none. Try to get new microwave to satisfied us. Txs ritz. Staff. Very well train.Genuine Expedia guest review
Great sandy beach. Some beaches in the area are rocky but not his hotels. Watersport rental just outside the hotel. Has a rental car service at the hotel. Nice casino (better than most in San Juan). Good staff. The outdoor grill was under construction 8-20-13 but temporary facilities handled needs just fine. Very close to the airport but you can't hear […] the air traffic from the room but you could from the beach. Not a big deal to me because there are not that many flights in and out. Above average food at typical resort prices. Walking distance to good restaurants. Read moreGenuine Expedia guest review
"Ritz Carlton service is always tops!"
The hotel is very close to the airport. Other restaurants and hotels are just a short walk. Beach appears to be man made and is just "okay". The pool restaurant is being redone so jack hammers were blasting all day. Not okay and should have been disclosed before booking. The staff was wonderful, as is the case at all Ritz Carlton's. Don't pass over […] the sushi offered at the bar on certain nights of the week! Read moreGenuine Expedia guest review
5 star experience. Staff go out of their way to make the experience amazing.Genuine Expedia guest review
We found the Ritz refreshing. We were staying at the El San Juan resort and casino, which was disgusting. We decided to leave and booked the Ritz. the rooms were nicely decorated and clean. the service was top notch!!Genuine Hotels.com guest review
"Nice hotel close to the beach"
The hotel was 5 min from the airport and right on the beach. Airport noise was negligible. The service was fantastic. The room was very comfortable, although not crazy about the bed pillows, way too soft for me! As you can expect the food and drink was a little on the expensive side. But you can eat outside the hotel, literally 100 yards from the entrance. […] Metropol rest. right across from the hotel was excellent. Read moreGenuine Expedia guest review
"Vacation - 35th Wedding Anniversary"
Food at hotel was excellent but very expensive. Parking rate of $18.00 a day was a bit much.Genuine Expedia guest review
"Everything - Our stay at the Ritz was EXCELLENT"
the 100s of personnel know how to be helpful in every manner - very friendly - will be writing a personal note of congratulations to the manager of the hotel telling him about the outstanding individuals who helped us while we were there for 10 nights. Absolutely outstanding. We felt safe in San Juan and the HotelGenuine Expedia guest review
"beautiful hotel great beach"
From the minute we stepped out of the taxi ($12 from the airport) we felt like royalty, all the staff knows your name and couldn't be more helpful. From check in to check out the staff was there to answer any questions to make your stay unforgettable. The location of the hotel was excellent, there were restaurants for breakfast lunch and dinner in close […] proximity that were affordable as the venues were fairly pricey in the hotel as you would expect. Dominique in concierge will steer you right on the best restaurants for dinner, most will require a short taxi ride.Restaurant Jose Enrique is one of the best in Puerto Rico. Taxi to old San Jaun is $21 however there is a bus that runs from across from the hotel for 75c. We were there for 5 days and we made the trip twice in both taxi and bus. We also rented a car right from Enterprise at the hotel for one day to go to the rain forest, well worth the trip and better than going on an organized tour. Read moreGenuine Expedia guest review
Best hotel experience ever. 100% excellence in all aspects.Genuine Expedia guest review
"A hotel with little visible management"
It took forever to get the room after we arrived at 10.30pm. It took so long that the restaurants closed on us. The rooms are very nice. But we got the room the most further away from the lobby, 952, although we asked for something closer because of the kids. Had food in the lobby. It was very good. Staff also nice. We had breakfast, it was ok for a […] 5 star hotel. Nothing special. Should have some more fancy breads for a 5 star. We were never asked if we wanted to sit outside. We didn't know they had an outside area until later. We sat by the pool all day since we live on a beach. It was renovation going on all day and they were cutting bushes and grass all day with machines in the courtyard. A lot of noise. The chairs were ok, but needs an upgrade on the pillows and towels. Should also have more snacks as a 5 star hotel. It's a nice hotel, but it should not have 5 stars. Read moreGenuine Expedia guest review
The Ritz Carlton provides guests with a fantastic overall experience. The hotel environment is squeaky clean and beautiful. There were no areas where we were disappointed. If also is important to a potential traveler to know that the staff at the Ritz are knowledgable, polite, helpful and ALWAYS pleasant. The staff and the property are vastly superior […] to the Intercontinental which is just around the corner. That property is mediocre in appearance but more importantly the staff are unfriendly and not helpful. Read moreGenuine Hotels.com guest review
"Excellent weekend stay in every way!!"
This hotel exceeded our expectations in every way. The lobby, rooms, pool, casino and especially, the staff, made for the perfect weekend getaway.Genuine Expedia guest review
"Nice Hotel with beach acess"
The Hotel was beautiful and the Hotel staff wonderful. The room was nice but a bit small. The only problem we had with our stay was the horrible sand flea bites I got all over my legs. I was not aware of them and I would strongly suggest using bug spray while walking on the beach.Genuine Expedia guest review
This hotel is beautiful inside and out, all of the staff were very nice and friendly, going the extra mile to make your stay feel like home. Beautiful clean beachfront . Rooms very clean , pretty view day and night. The one think I didn't like is they hold 150.00 per night card or cash when you check in, I thought that was a little high, because if […] you are one of those people that never bill anything to your room that's a bit much. Overall I loved it it was very nice and clean, they are very personable. You would be very impressed here it is lavish! Read moreGenuine Expedia guest review
One of the nicest places i have ever stayed at. BLT the restaurant is very nice also. Must eat at Mi Casa and Marmalade. Those are the best on the island.Genuine Expedia guest review
"nice place for the money"
everything was greatGenuine Hotels.com guest review
"Great hotel on the beach"
My experience was just what I have come to expect from a stay at the Ritz. Clean rooms, great food and great service. Was very happy with my overall experience.Genuine Expedia guest review
everything thing was nice and beautiful and we had a really good timeGenuine Expedia guest review
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