No problem whatsoeverGenuine Hotels.com guest review
1- rude staff 2- No free parking 3- Dirty rooms and expensiveGenuine Hotels.com guest review
Response by Residence Inn by Marriott Beverly Hills We appreciate your time in posting comments about your stay with us, and are sorry to hear that you were not 100% satisfied. Our staff has received numerous accolades for excellence in customer service, and our housekeepers work tirelessly to maintain our guest suites and keep them spotless. Our central location near the heart of Beverly Hills, combined with a complimentary breakfast and free Wi-Fi throughout the hotel, make us a great value for stays in Los Angeles.
"Nice staff but overpriced"
You can find better value nearbyGenuine Hotels.com guest review
"Modern and wonderful hotel!"
This hotel was a VERY pleasant surprise! The hotel has been remodeled with beautiful decorations, catching the ambiance of LA in a classy yet relaxed setting. Having the amenities of a suite for a family and the included breakfast while also have great decor and a view of the skyline was amazing!Genuine Hotels.com guest review
"GPS Dead Zone"
Hotel & neighborhood is apparently a dead zone for GPS function & (Spr-nt) Cell phone reception. For that nice a hotel at those prices, they can darn well change towels & linens daily without pretending it's "environmentally friendly" to make clients do without.Genuine Hotels.com guest review
Response by Residence Inn by Marriott Beverly Hills Mr. Gruen, thank you for your time in posting comments about your stay with us, and we're sorry to hear that you were not 100% satisfied with your stay. We do offer our guests the option to have fresh towels daily, or you can choose to use them more than once on a shorter stay. There is a placard in each guest room that explains this policy, and it's environmental impact. We do hope that you will come and stay with us again should your travels bring you back to Los Angeles.
Location was perfect for our purposes! Staff was extremely helpful, breakfast was delicious. Will go back to this property for sure!Genuine Hotels.com guest review
"decent cheap stay in beverly hills"
great staff, nice rooms. the shuttle didn't seem to be too active for us thoughGenuine Expedia guest review
It was good, and yes staff very cooperative. If I visit states again, I will definitely stay at Residence at MarriotGenuine Hotels.com guest review
"very good experience"
We enjoyed our stay in the hotel the only thing we didn't like was the noise there were remolding the rooms next to us and it was very loud.Genuine Hotels.com guest review
"Hotel is very inexpensive and prime location."
Hotel is inexpensive great staff prime locationGenuine Expedia guest review
"Hotel under construction"
Loud construction starting early in the morning shake the whole room. Lobby under construction and stayed on floor just above. Very noisy and parking is very expensive for hotel guests $25/night to self park.Genuine Hotels.com guest review
Response by Residence Inn by Marriott Beverly Hills Shannon, thank you for your time in posting comments about your stay with us. We wanted to let you know that our lobby and front desk renovation is complete, so we hope that you will come and stay with us again and see our new front desk experience.
"this hotel under construction"
It is very annoying that hotels themselves and/or Hotels.com don't acknowledge the location is under construction, yet they charge market rates. By the time you find out, its too late to make a change, especially with non-refundable reservations. In this case lobby is under construction. Room was small, dated by Residence Inn standards. Self parking […] at this location is a hassle, and valet is over $25/day. Read moreGenuine Hotels.com guest review
Response by Residence Inn by Marriott Beverly Hills Thank you for your time in posting comments about your recent stay with us, and we apologize that notice of our front desk renovation did not reach you. We have posted alerts on both of our websites in order to inform guests about the minor inconvenience, which will be completed in April. Should your travels bring you back to Beverly Hills, we hope that you will stay with us again and enjoy our new front desk experience.
Great Stay, central location and very hospitable serviceGenuine Hotels.com guest review
They were very accommodating and allowed me to change to a handicap room as I had forgotten my specific needs when making the reservation. The valet parking was outstanding. Only shortfall, breakfast was not very organized although they tried.Genuine Hotels.com guest review
"very nice stay"
It was a nice stay, very clean and friendly. Only set back was that I did not enjoy paying $25.00 for parking even though I'm handicap.Genuine Hotels.com guest review
"Convenience in Beverly Hills"
The kitchen/living area of the suite was very spacious. The staff were all smiles and helpful. The full breakfasts were fantastic. Exercise room was a bit cramped but reasonable machines.Genuine Hotels.com guest review
"Was in more then one hotel in that area"
This is the best. We loved it. It was clean. Smelled good. And service was greatGenuine Expedia guest review
"Comfortable and convenient to century city."
Good room coffee. Comfortable bed and nice decor. Staff was very warm and helpful.Genuine Expedia guest review
We chose the Residence Inn for its location and rates, which were both great. Lots to see and good restaurants within walking distance, but also a safe, quiet neighborhood. A grocery store is just up the block. Easy driving distance to Santa Monica, Hollywood, and La Brea Tar Pits, etc. The room was very clean but a little cramped. For example, we had […] to shut the bedroom door before we could walk around the bed. The kitchen was clean and full size. Service was friendly. The free breakfast was good, with outdoor seating available. It was the perfect spot for a family weekend getaway. Read moreGenuine Hotels.com guest review
"convenient value in Beverly Hills"
Studios with comfortable hide a bed couches and fully equipped kitchens. Clean rooms, courteous staff, valet parking about the same as self park. Short drive to everything in Beverly Hills. Good Jewish deli and restaurant across the street--huge menu. Quiet. Breakfast included. Great family value for West LA museums. Fairly short surface street drive […] to LAX. Read moreGenuine Expedia guest review
"Close to see all the important sights! Free Wi-Fi"
The location of the hotel and the size of the room were the best aspects of this hotel. Centrally situated in West Los Angeles and is 20 minutes away from Westwood, Hollywood, Universal Studios and Santa Monica. 30 minutes away from Manhattan Beach. The rooms were large, but rather dated. Room service on some days was excellent and on others not so […] much. The valets in parking were borderline rude. The morning breakfast was average at best. Overall 3.5 stars- front desk was polite and helpful! Read moreGenuine Hotels.com guest review
"An accommodating and very comfortable stay"
We have been staying in various Residence Inns since the mid-1980's and have always had good experiences. Our last two experiences, however (September 2011 in New Hampshire and now, December 2013 in Beverly Hills) make me wonder whether getting better rates and excellent service through Expedia is worth being put in less desirable rooms by Residence […] Inn staff. In NH we had to demand a change of rooms as the room we were given had less kitchen facilities than promised in their ad. This time, in LA, we decided not to make a fuss, but we paid for a one bedroom suite and got that, but the bedroom was so tiny (vs. other suites in the building) that two people could barely walk around at the same time and the dresser drawers couldn't open the whole way without interfering with the bed. Even so, we had a very comfortable stay and the staff was superb and extremely courteous and responsive. Room rates and parking costs are outrageous in LA, but Residence Inn provides value for the price. Read moreGenuine Expedia guest review
"The room (520) is very noisy from traffic on Pico"
The view of Pico toward downtown was nice, however the traffic noise was extremely loud.Genuine Expedia guest review
"Convenient location - interesting neighborhood"
The hotel staff was truly the nicest I have experienced and helped to make the stay most enjoyable. The room we got was at the end of a hallway so while there was no view I prefered the peace and quiet tremendously. I loved the bed - very comfortable, and it was great having our own little kitchen/fridge. The location is just south of Beverly Hills […] in a very interesting Pico Blvd neighborhood with signs in both Hebrew and Arabic. Felt very interenational staying there. The happy hour and morning meals included were wonderful as well. Read moreGenuine Hotels.com guest review
"close to seminar site"
Enjoyed my stay very much. Room was comfortable and clean. Staff was very professionalGenuine Hotels.com guest review
The front desk was lovely, but housekeeping did just a moderate job, especially in the bathrooms :(Genuine Hotels.com guest review
"LA Biz Trip"
The breakfast was the best part and even better...it was included in the rate!Genuine Hotels.com guest review
"Great hotel for minimum money"
We arraived this hotel after staying at the Mirage hotel in Las Vegas. We were worried that the hotel will not be suficiant. however we had a great surprise! This hotel is great with large rooms and great location.Genuine Expedia guest review
"Don't be deceived--there's no pool!"
One of the main things we wanted was a swimming pool for us and our son to play in. They don't have one. The web site shows a picture of what looks like a swimming pool but it's just a big hot tub. We felt deceived. We FOR SURE would have chosen another hotel if it had been more clear. Not only that, but you have to take the elevator all the way down […] to the cellar to get there. Honestly, it was kind of creepy. We made the best of it since we didn't have time to switch hotels but I was BUMMED. The rooms were clean and comfortable and the breakfast was actually really delicious. So if a pool isn't a big deal to you, go for it. For the price we were charged we definitely could've gotten a hotel with a nice pool. Read moreGenuine Expedia guest review
"Retain Your Receipt After You Checkout!"
The hotel was nice. I liked the location near Beverly Hills and close to all tourist spots in LA. My terrible experience with this hotel was not from the facility, but the service. The hotel charges about $30 per day for parking, which is unreasonably expensive. The hotel is essentially sneaking up on your hotel bills by making the parking really expensive. […] Well, I knew this in advance. Anyhow, I stayed at the hotel for 3 nights. I checked in after midnight on first night. At the checkout, the hotel staff shows me a bill that says 2 nights parking. I was pleased with the decency, because I thought the hotel took off one night because I had checked in after midnight. The clerk told me, "you are good to go, sir" I should have asked for receipt. I was too lazy and I trusted that the charge was final and I left. After coming back home, I see that they changed the amount on the charge. I called them and asked them what happened and they said they made a mistake on final bill by not including the one night and they charged me for 3 nights. I got upset, not because they charged me for three nights but because they change the amount without telling me. I told the staff and the person said he will notify the manager with my number, and I have not heard anything since. This was a terrible experience. I have traveled to a lot of places and never had a big brand name like Marriot change bill amounts after I left behind my back. Don't go to this place Read moreGenuine Expedia guest review
The staff was always very friendly and attentive. From the Valets to the breakfast staff to the front counter attendants. My only complaint has to be with the cleaning staff. Even though we would leave a tip they failed to keep refilling our coffee packets and sugar substitute. They also used a peculiar smelling cleaning product.Finally, there is very […] restrictive parking, but we would stay there again. Read moreGenuine Hotels.com guest review
"Excellent hotel to feel as home."
I used the shuttle service to work and coming back. The service was always on time. Breakfast everyday and snack food on Monday, Tuesday, and Wednesday night was excellent.Genuine Expedia guest review
"Service above all"
The location was very convenient to family near Century City, and the room was very comfortable and nicely appointed. We enjoyed the breakfast in the morning but were in too much of a rush to have as much as we would have liked. The most outstanding attribute of the hotel, however, was the service. Without exception, each staff member we encountered […] was exceptionally courteous and eager to meet our every need. We would definitely go back. Read moreGenuine Hotels.com guest review
It was excellent!Genuine Hotels.com guest review
For making too much noise !?Genuine Hotels.com guest review
Everyone was so polite and accommodating. This location was very close to great restaurants and I felt totally safe walking around at night.Genuine Hotels.com guest review
Having picked the hotel out of a hat, my expectations were low. What a surprise! I had a beautiful room, sparkling and clean. The breakfast was a big bonus -- including my favorite oatmeal and the omelets of choice (I could have lived without the citric acid aded to the eggs but still...). Also yogurt, fresh fruit, all of my favorites. The hotel staff […] was extremely gracious -- such a plus when you're on the road -- answering questions including how to connect to the internet -- another plus. I also liked the van -- which more than once took me to my destination. I'd give this hotel a thumbs up & definitely recommend it. Read moreGenuine Expedia guest review
"Awesome hotel, room,space and price. Try it."
I was so impressed about the room. They have used the space appropriately and very convenient. I like the set and also getting a free continental breakfast was also a big deal. The only thing that should be upgraded was the internet access that was said to be free but not connecting well enough since most places nowadays has free wi-fi and very good […] communication. Thanks a lot. Read moreGenuine Expedia guest review
"In the heart of Beverly Hills and close to sights."
I really enjoyed it. The residence Inn is always pleasant and offers excellent service.Genuine Hotels.com guest review
"Fine Hotel with nice ambience and service"
We stayed in the Two bedroom suite and it was fairly okay.. For a hotel of its standard, the decor was nice and the staff was more helpful than we had expected them to be. Looking at the location, there is quite a nice distance to everywhere, not much though.. Only bad thing was the view from the view. There was actually no view, just anotgher buiklding […] lined parallel to ours very close - no street, nothing.. Otherwise, the kitchen and all was okay.. Read moreGenuine Hotels.com guest review
"Great Price for Above Average Hotel"
Very comfortable room. Hotel building older but very nice. The staff was great. The only thing that I saw that could be upgraded is the room doors. They could be upgraded to a more secure door.Genuine Hotels.com guest review
Wonderful hotel!Genuine Hotels.com guest review
"Great Hotel for Everyone"
Although you have to pay for overnight parking, its worth it. Signs on street are deceiving and received a parking ticket, more expensive than the cost of parking.Genuine Expedia guest review
"Great hotel for family"
A practical hotel for a family or a long stay for a group of friends. The bed was hard and uncomfortable. The complimentary breakfast buffet was superb.Genuine Expedia guest review
"great location - the rest is just OK"
I've stayed here many times. the location is great but the hotel needs to shape up. it's getting old and starting to smell, even in the rooms. The rooms are very comfortable but some parts of hotel need a major make over starting with the sorry excuse for a gymGenuine Hotels.com guest review
Terrible service level everywhere specially at restaurant and valet parkingGenuine Hotels.com guest review
"didn't expect this from residence inn"
Beautiful decor, their quality of service is very high for a 3 star hotel,Genuine Hotels.com guest review
Solid stay in a convenient location. Good rooms, comfortable. Only minor issues is cost of parking (inconvenient valet) and noise from hallways/adjacent rooms.Genuine Hotels.com guest review
"Great hotel for families"
The staff was helpful and attentive. The location was good. Complimentary breakfast was ok but a little disorganized, too small serving space.Genuine Expedia guest review
Great service! Clean and quiet.......what more could you ask for?Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )