"Convenient for travelers"
The hotel is getting a bit dated, but the staff were very helpful and nice. The breakfast is a nice plus.Genuine Hotels.com guest review
"nice place to stay"
good wifi signal. the pillows were not comfortable. the room was clean and overall it was a good place to stay the night while traveling.Genuine Hotels.com guest review
"return stay to rest from traveling"
The room we got this time was much better. It had a microwave and fridge, something our other room didn't have. The breakfast was better this time and everything was perfect.Genuine Hotels.com guest review
We were pleased with our stay. Got a great night's sleep. Everything was clean and love they let you bring your pet. Breakfast was fine for us, but may have been scarce due to it being Xmas eve. They have a pool. Hope to stay again and get to use it.Genuine Hotels.com guest review
Everything was good. Bed could use a pillowtop.Genuine Hotels.com guest review
Hotel smells like smoke! Manager and staff were not professional. Dirty! Look next door! Great hotel and staff! Smoking rooms across from non-smoking rooms! Hallways smelled Terrible!Genuine Hotels.com guest review
"Adequate, but not great"
The facilities were clean and acceptable. The bathroom was very large. I missed the micro fridge and the microwave in the room that we are accustomed to. In addition the wall unit was loud.Genuine Hotels.com guest review
"All good but outlets"
It was good but outlets in bathroom did not work.Genuine Hotels.com guest review
The staff was helpful, willing to go out of their way.Genuine Expedia guest review
"Nice big room"
It was overnight, so it was ok, but fridge or micro. I was told you have to have a suite for those items. Luckily it was the end of my trip and I didn't need it for my medication.Genuine Hotels.com guest review
"Perfect location for golf at Old Silo"
The staff were pleasant. The room was clean and comfortable. My only comment is that you could smell cigarette smoke in the halls and very strongly around the single elevator.Genuine Hotels.com guest review
"Ramada Inn Stay"
The room was clean, very acceptable, however, the halls smelled and could have used either a good carpet cleaning or new carpet. Staff was very friendly.Genuine Hotels.com guest review
very pleasant stay, staff was friendly and polite. Will stay againGenuine Hotels.com guest review
"My trip to Kentucky"
Had a great room .Was very clean and the continental breakfast was excellent as was the staff.We just made reservations to go back in October.Genuine Expedia guest review
Had good experience. room was clean, had 2 rooms and only one had refrigerator, but didn't mind because we just put our drinks in the one. Only thing I didn't care for was the strong odor of cigarettes in elevator. We were on 3rd floor non-smoking .would go back again and recommend to others Hotel was easy on -off access to interstate.Genuine Hotels.com guest review
Clean hotel. Easy check in. Staff friendly. Would stay in again.Genuine Hotels.com guest review
"NOT IDEAL FOR A NON SMOKER"
Booked a non smoking room. Received a non smoking room. HOWEVER...it seemed like every other room in this hotel was a smoking room. They have many signs posted throughout the hotel stating that it is a non smoking facility. That is clearly not the case. I stayed 2 nights, left smelling like an ashtray. As did all my clothes, luggage, etc. Also had cigarette […] burns on bedding and furniture. The only good thing about this hotel was the staff. They were very courteous and professional. Read moreGenuine Hotels.com guest review
"Smoky Elevator and Halls, Non Smoking Floor Oka"
This was a convenient place to stay for one night, being very close to the Interstate, and Cracker Barrel and Cattlemen's Steak House and a yogurt place were all within walking distance. The hotel was clean and rooms were clean and well maintained. My only complaints were two-fold. First, even though there is a non-smoking floor, the elevator and entry […] reeked of smoke. Also, there was a handwritten note from housekeeping asking for a tip. I thought that was a bit tacky. Breakfast was okay but nothing fancy. Read moreGenuine Hotels.com guest review
"Good for the Money"
Good location easy access off I-64Genuine Hotels.com guest review
"Would not stay there again"
We were happy to find an affordable pet friendly hotel. When I asked for a non smoking room I didn't realize it would be in a smoking floor. Staff was friendly. Had a continental breakfast. We are very disappointed with the smoking floor with a non smoking roomGenuine Hotels.com guest review
"Close to food and shopping."
I would stay there again. Decent place for the price.Genuine Hotels.com guest review
"Very clean and comfy"
Hotel and room were both very clean and fresh smelling. Asked for a pet friendly room and got a room with a handicap equipped bathroom…not sure why but it was fine. The carpet got wet near the air conditioner…told the staff and they said they'd make a note of it but no one came to check on it. Staff was nice and friendly. Needed a rollaway bed, one […] was brought immediately. Complimentary breakfast was lacking. All I saw was coffee, juice, biscuits and gravy! But overall was very satisfied. Read moreGenuine Hotels.com guest review
The employees were nice and overall friendly. The other guests however were rude and loud all hours of the night. Even after calling the front desk about it it didn't stop. My husband and I were kept awake most of the night both nights. We will be be staying again!Genuine Hotels.com guest review
All the personnel were friendly, courteous and professional. I am disabled and they were very helpful. My main complaints would be finding food bits on the carpet upon arrival and the bedspread had a burn hole in it. The pool and spa were nice, but towels could be used for cleaning rags.Genuine Hotels.com guest review
Staff was fantastic (Jonie), pool was nice, hot tub relaxing, hotel is modest but very clean. Breakfast was awesome. Close to restaurants. We stayed in a room with king size bed and it was VERY firm. We were in town for a college graduation and it suited our purposes just fine.Genuine Hotels.com guest review
Good place to stay, very clean and nice. The only thing that was below my expectations was the breakfast offered. I would rate that a one star. One hot item and it was the same both days I stayed and not much else.Genuine Hotels.com guest review
The only real negative about this hotel was that it allows dogs and smoking in some rooms. The second floor smelled like cigerette smoke and you would here dogs barking. None of my family smokes so we could really notice the smell. The staff was very friendly and helpful. They made the experience enjoyable. The rooms were clean and well kept.Genuine Hotels.com guest review
"very nice hotel"
I found the hotel to be a nice surprise, the employees were very nice and helpful. will stay there again. The pool was nice. Nice family hotel.Genuine Expedia guest review
We stopped for eight hours of good sleep after a 10-hour drive. The beds were wonderful!!!! The bill was prepaid through Expedia. Five days after our stay, however, a $50 charge has been added to our credit card. We haven't found out why.Genuine Expedia guest review
"always a winner"
I Love staying here. They are always super friendly and helpful here. Great place!Genuine Hotels.com guest review
"Excellent choice in a place to stay"
I would recommend this hoteel to anyone. The staff was great and my overall stay was flawless. Clean, well kept, and very accessable. It also had full amenities. free breakfast, pool and weight room. If you find that you are traveling and Mt Sterling is a stopping point. Please do yourself a favor and stay with this establishment. I give them a 5 star […] rating. Read moreGenuine Hotels.com guest review
Response by Ramada Limited Mount Sterling Thank You so much for your wonderful review. I hope we exceed your expectations every time you stay! Sincerely, Audra S Conley General Manager
It was a pleasant stay. The rooms were right for the great price and I would return again. This was our 2nd stay at this location. Good job!Genuine Hotels.com guest review
Response by Ramada Limited Mount Sterling Thank You for your review. I am so pleased that everything was good with your stay. I look forward to having you stay at our hotel again. Sincerely, Audra S Conley General Manager
"Very nice & clean"
It was easy to get to (right off the interstate) and the staff was very friendly. Our room was clean and looked recently upgraded. The continental breakfast was delicious! I would definitely stay here again if I were near the area.Genuine Hotels.com guest review
"SUPER PLACE , POOL NEEDS HEAT"
We really love this place, its perfect for our trips to OH from tn.The only thing we had a problem with is the hot tub is too hot (over 104) & the indoor pool is too cold (below 70). fix that and it is a great place!!!!!!Genuine Hotels.com guest review
"Decent for just having someplace to sleep"
The hotel was located right off of I-64 and was very close to a few places to grab food, which was great. The hotel staff was very helpful and accommodating, but the room was mediocre at best. The HVAC unit in my room was extremely loud and it was near impossible to get any sleep with it on. Also, the bathroom for this particular room had a leaky sink […] and was leaking down the wall and onto the floor whenever it was used. If I needed a place to stay for the night with a couple friends after a night out, I would stay here again. If I needed a place for an extended stay, I would most likely look elsewhere. Read moreGenuine Expedia guest review
"Enjoyed my stay!"
Convenient location; Pet friendly and smoking rooms available! Only complaint was the blanket on the bed had holes in it. Paying the price I did, you would think blankets could be replaced!Genuine Hotels.com guest review
Response by Ramada Limited Mount Sterling Thank you for your review. You are correct the blanket on your bed should have been replaced and I apologize for that. I am glad everything else was good with your stay. I hope you will choose Ramada Limited again in your future travels. Sincerely, Audra S Conley
"Not very pet freindly; handicapped people beware"
I called ahead to advise I would have 2 handicapped people in my party as well as one pet. We were placed on the second floor (close to the elevator) but room had no refrigerator, no grab bars on the tub. We had an incident with kids in the pool leaving water (and I mean pools of water not drips) on the 1st and 2nd floor in front of the elevator and […] on the elevator floor; it was soaked. The staff tried to keep it dry but the kids kept going back and forth. When we complained, the staff threatened me - charged that my dog barked and people complained - if they left, I would be responsible for room charges. The dog wasn't barking but several other dogs were. I will not go back to a Ramada ever again and I intend to tell my friends not to either. Read moreGenuine Expedia guest review
Response by Ramada Limited Mount Sterling Thank you for your response. What you experienced with my staff is completely unaccepatable. and I want to apologize and assure you the issue will be looked into. I hope you will reconsider staying at the Ramada in the future. I assure you this is not a normal guest experience. Again I apologize and if you do decide to give us another chance please call me directly at the hotel so I can make your stay as pleasant as possible. Sincerely,. Audra S Conley
paid for a non smoking room, the whole hotel smelled of smoke, bed sheets dirty, room smellyGenuine Expedia guest review
Response by Ramada Limited Mount Sterling Thank you for your review. I apologize that the floor you were on smelled like smoke. We do use ozone machines in all of our rooms to help with that issue. T he issue with the sheets will definitely be looked into as our rooms are thoroughly inspected daily by myself and my headhousekeeper. Again I apologize and I hope you will consider choosing us in the future. Sincerely, Audra S Conley
The hotel was gorgeous and had a beautiful view from my 3rd floor room. Conveniently located and close to the interstate, eateries, shopping and gas stations. Staff was friendly and helpful and the maids kept my room clean and stocked with fresh linens. Overall wonderful experience.Genuine Hotels.com guest review
Response by Ramada Limited Mount Sterling Thank You for choosing Ramada Limited. I am so happy everything was wonderful with your stay. My number one goal is to make each and every guest be 100% satisfied with their stay. I look forward to having you stay with us again in the future. Sincerely, Audra S Conley General Manager
"Breakfast was great"
We had a wide variety of breakfast offerings BUT the made to order chocolate chip or fruit waffles were to die for! Would definitely recommend the hotel to friends.Genuine Expedia guest review
"Needed hotel east of Lexington"
We had to check in late but we notified the staff and there were expecting us. Staff very pleasant, room clean and bed was comfortable. Felt VERY safe at this hotel... especially since there was a convention of police officers and their canine units staying in hotel, too!! Would stay here again.Genuine Expedia guest review
Room was somewhat better than expected based on pre-stay reviews that I read. Good value for room rate. Pool and spa were closed, but didn't plan to use anyway. Multiple fast food and chain restaurants close by. I would stay there again.Genuine Hotels.com guest review
"Plenty good enough."
Nothing too fancy, but probably the best choice in Mt Sterling. Used it for family visiting from out of town, and they were satisfied.Genuine Expedia guest review
"I liked this Ramada"
The front desk staff was very accommodating, not to mention helpful and respectful. The room was clean and comfortable, and there was free wi-fi. This was a good place to stay while making a trek across Kentucky.Genuine Expedia guest review
"Good hotel for the price."
Good hotel for the price. Right next to the interstate, gas station and fast food chains. Nice swimming area.Genuine Expedia guest review
hotel out of date, beds hard, amenities lackingGenuine Hotels.com guest review
Response by Ramada Limited Mount Sterling We sincerely apologize that your stay was anything less that exceptional. I am working currently on getting the hotel updated. The updates should be completed by Spring of 2013. Hopefully you will give us another chance to earn your business. We hope to see you again the next time you are in the area.
"Will Not Stay There Again"
Rooms were not clean. Feces by toilet. Staff smoking at entrance and was difficult to enter at times.Genuine Hotels.com guest review
The only issue I had was that the beds were pretty hard. Other than that, the rooms were nice and clean. The staff was super friendly. indoor poor room was great for the kids.Genuine Hotels.com guest review
"Very good value!"
Very good value! Good location, clean room, good service.Genuine Expedia guest review
"I came back a second time!"
This was my second stay at the Ramada Limited in Mt Sterling KY. I stayed there once in 2010 and chose to stay again because my experience before was good. The room was clean and the staff was very friendly and helpful. The continental breakfast did not have as good of a selection as other hotels I have stayed at, but it is free! The hotel is close […] to a lot of restaurants and shopping. There is also a movie theater nearby. I stayed there both times to go to events at the KY Horse Park. It is a little far away, but it is all highway driving. The rates are really great as well. If you are going to eat in the area I'd recommend the Cracker Barrel. The food and service were great. Plus its right next door! Read moreGenuine Expedia guest review
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