I would not stay there again. The A/C was difficult to control. There was a bad odor in the hallway of the second floor. We had a problem with TV reception.Genuine Hotels.com guest review
Hotel looked nice and was clean. Hotel staff wasn't very friendly and the bed was extremely uncomfortable.Genuine Expedia guest review
"Very close to airport"
This was a perfect location for getting to the airport quickly. Bonus having a min-fridge, coffee maker and microwave!Genuine Hotels.com guest review
"The service is like visiting a third world country"
The check in service was beyond reprehension. No one at all was there or would help. 430 am after a long flight and it took over 20 minutes just to find a desk clerk. Ruined my stay for $200.00. Really. Hire a new nighttime staff!Genuine Hotels.com guest review
"Matter of location"
Was disappointed that this particular hotel was not the greatest for what it cost us. I have stayed in many Best Western's across the US and this one by far does not deserve the high ratings that I have given other Best Western's. Although the carpet was dirty and the sheets were yellow, it was quiet after a long flight. Won't stay there again.Genuine Expedia guest review
Poor quality for the money. Beds poor ,air conditioner made nasty noices, breakfast eggs and sausage undercooked desk and breakfast staff don't seems to care about their job. Little touches to detail go along way. Crowded. Just not impressed. Won't stay again.Genuine Hotels.com guest review
"Close to airport."
Over priced because of where it is located. Needed a room close to airport because of an early flight. Not many restaurants within walking distance.Genuine Expedia guest review
"Hotel close to Denver airport"
The hotel is acceptable but not outstanding. Lighting in room was too low in all areas - particularly at the vanity. It was a challenge to see to shave properly. I asked the front desk person for assistance in claiming my Best Western points, but he was clearly not interested in my interruption and suggested that I send the receipt in to claim the points. The […] breakfast was good, and the staff maintaining it were pleasant and hustling - kudos to them! Read moreGenuine Expedia guest review
"Not up to far."
Not a bad place, but doesn't deserve to be a best western plus. They normally have something special , this definatly doesn't . No different than the hotel across the street.Genuine Expedia guest review
"Close to airport"
For the convenience of staying near DIA this hotel is good. It is expensive but all hotels in this area are comparable. You might save a few dollars here. The walls are quite thin and you do hear noises outside as well as upstairs and next door. Otherwise, a decent night's sleep.Genuine Hotels.com guest review
"Near the Denver Airport"
The hotel was nice, but they had no restaurant. There was two restaurants within reasonable walking distance assuming the weather is nice. But would would most likely need to drive in poor weather or to get any variety in choice for dining. There was a computer and printer in the lobby which made pre-check-in for flights easy and allowed boarding passes […] to be printed. The complimentry breakfast was OK, but not the best I've seen (even for hotels without a restaurant. So it served well as a one night stop to base close to the airport. Read moreGenuine Expedia guest review
"Nice hotel close to airport."
Everything was good at this hotel. Highly recommended.Genuine Expedia guest review
I could not believe that the sheets on the bed were actually dirty or appeared to be dirty as they had not been cleaned with bleach. The sheets were worn and had the appearance of being worn and or dated. There was a very long hair in the bed. The smell of the linens was not fresh. The front desk clerk was very monotone and it was as he was inconvienenced […] by my arrival at 1 a.m. although I confirmed a late arrival due to flight times. For the price of this hotel I did not expect such a horrible experience. I actually stayed at another hotel for the remainder of the trip and cost was slightly higher but was for a 4 star hotel. My only expectation was to have clean linens and not someones hair in my bed and to have dirty sheets. I am very disappointed and rather disgusted by this. I will ensure that no one from my company stays at this location. Read moreGenuine Hotels.com guest review
"Great location for early departure from DIA"
The room condition was below par. Calking needs replacement around the bath tub. Would prefer cleaner towels.Lack of eateries in and around the hotel was a problem. Closeness to the airport and rental car, shuttle service to the airport was excellent.Genuine Hotels.com guest review
pillows could be softerGenuine Hotels.com guest review
"quiet and relaxing"
My stay was just for a weekend but overall it was very nice. I can see me going back for another get-away. I appreciated the breakfast buffet, just wish there was fruit available but everything was fresh. All of the associates I encountered were friendly and everything was clean, which is a great factor, especially when staying for more than one night. […] I look forward to my next stay, whether it is in Colorado or somewhere else. Read moreGenuine Hotels.com guest review
Initial room at check in had a broken AC. We were moved to a different room. Average hotel for a decent value.Genuine Expedia guest review
We booked a queen size room and pullout bed for 3 guests. arrived and room was set for two .. No make up for hideabed. They said they did not have staff to make up bed and to come down and pick up bedding at. 11 pm at night. made trip down and returned only to fine no sheets in bedding packet. made a second trip for sheets with no apologies. Only two […] towels. Staff as it was was friendly. Feel it was understaffed Read moreGenuine Hotels.com guest review
The hotel was great. My family and I went to Denver for the first stop of our summer vacation. We had a great time. It was easy to find and close to some great things.Genuine Hotels.com guest review
"Hard to find"
The hotel is fine once you find it. The signage was so bad, I went into a neighboring hotel and asked the clerk where the Best Western was. The response was "next door."Genuine Expedia guest review
"Decent if cheapest in DIA Tower Road area"
Hotel is adequate and the breakfast is a cut above with good sausage and egg patties. Rooms are larger than most but overall construction seemed flimsy e.g. the floorboards below the upstairs halls were not solid and therefore very noisy. But my prepaid Expedia 2 queens sofa bed was not honored. I arrived about 6:45p and was told all the 2 queen rooms […] were gone. "That's only a request," she said. (How can this be if I prepaid? I should have been treated as first in line.) The desk clerk initially tried to tell me there was nothing to be done, but I showed a bit of irritation about needing space for five and she gave me another king room for no charge. This should not happen and I don't know whether to blame Expedia or the hotel. But I was very grateful to the clerk who made it okay after 10 minutes of annoying uncertainty. Read moreGenuine Expedia guest review
"Do Not Stay Here!"
We arrived to a hotel with no exterior lights which made it difficult to find. We chose this hotel because it offered complimentary shuttles to Denver International Airport. The person at the front desk told us all the morning shuttles were booked because they have a five person max. They told us we could get on the 3:30 AM shuttle for our 7:00 AM flight. […] Why have a hotel to stay the night when you have to leave in the middle of the night for their only available shuttle?!!? We booked a taxi. We got to our room where we discovered the air conditioning wasn't working. Too tired to move again, we lumped it and just tried to sleep. This 'hotel' was an epic failure. Nobody in sight when we left at 5:00 AM. Don't waste your money. There are far better places to stay nearby. Read moreGenuine Expedia guest review
Accommodations reserved and guaranteed were not available on check-in and an adequate substitution was made. When guaranteed I don't understand why the reservation as made was not provided. Substitution was a roll away bed instead of the second queen bed. Noisy neighbors at 4:30 AM were very disturbing. Not the fault of the hotel. Convenient to the […] airport and friendly staff made the trip satisfactory. Read moreGenuine Expedia guest review
I was not thrilled with this stay. I requested a roll away bed with my reservation and again at check in for one of my 3 children but never received one. When I contacted the desk i was told they had no more but would provide adequate bedding. They gave me two sheets and a blanket for my child to sleep on the floor with. The room looked nice but was […] not clean. There was a gooey sticky residue on several surfaces such as the clock and phone..tv remote..and temperature control unit. The toilet would only flush after several attempts and was found running several times overnight. They did have a decent pool area and breakfast the next morning, though my family of 5 could not sit together due to the cramped dining area. The shuttle service was helpful atlhough it did not run as often as indicated. We were told it ran every 30 minutes but we sat on the curb at DIA for 70 minutes waiting and had to call th desk for a van to be sent. Not impressed for the price. Desk said i could get a discount for lack of accomodations but they had no idea how to do it. After waiting some time in the lobby while the only attendant present chatted with a co-worker on the phone I decided to leave. Read moreGenuine Hotels.com guest review
No parking available.Genuine Hotels.com guest review
"good for the money"
was a good experance didn't us any of the services except shuttleGenuine Expedia guest review
"Short stay for flight next day"
Comfortable beds, nice flat screen TV, no work desk with chair so must sit at table with chair since I had a suite. Good location beat the airport.Genuine Expedia guest review
My daughter and I checked in for a short overnite stay. we only had one washcloth and the complimentary lotion was empty, :-(Genuine Expedia guest review
Wonderful Customer service! The room was very nice and clean, the bed and sofa bed were sooo comfortable. And breakfast was delicious. Wish we could have stayed longer...Genuine Hotels.com guest review
"I will never stay here ever again"
the front desk would not honor my hotels dot com confirmation, even though I had it printed out for their convenience. they said i made it too late in the day and it was not in their system. they agreed to give me a room, but insisted i would have to pay for it......again!Genuine Hotels.com guest review
We asked for a 4:00 wake up call- no call We asked to be shuttled to the airport at 4:30, went to the front and there was a sign on the desk, saying will return, they did not come back and we ended up driving our daughter ourselves. If your going to provide these services, then do THEM...Genuine Hotels.com guest review
Over all everything was good. The only thing was the attitude of the front desk employees. Y Two young girls with a bad attitude and no costumer service. Plus no one from front desk wore a uniform. It was kind of walking in feeling intimidated by front desk.Genuine Hotels.com guest review
Same as all hotels....clean and comfortable, but nothing special.Genuine Hotels.com guest review
"Close to airport"
Nice, clean hotel that's convenient to Denver Int'l Airport. Stayed in a king room with sleeper sofa. Had to request bedding for sleeper sofa, but received it in a short amount of time. Overall, a nice stay before heading home from our vacation.Genuine Expedia guest review
"Staff through and detailed"
Check in was easy, room was clean, even kept my car while out of town. Shuttle was on time and double checked to make sure no one was left.Genuine Expedia guest review
Was Ok ...Better than some not as good as others. Friendly Staff and clean place. The internet was down told to go to Days in next door... and parking is limited.Genuine Expedia guest review
"Bad front desk service"
Only one clerk works the front desk and there was a line of people waiting to check in. Complimentary breakfast area very small and crowded.Genuine Hotels.com guest review
"Decent hotel by the Denver Airport"
I was more or so drawn to this particular hotel because it had a corner Jacuzzi tub in the room (which was actually a nice bonus especially if you are trying for more of a romantic stay). It was a typical 3 star type of hotel, nothing special but definitely met our needs. Price was the norm, hotel was clean and simply styled. Comfortable bed, lots of […] space in the suite however the lay out was a little awkward and it was pretty dark in the room which made it seem depressing at times, the bathroom seemed very bland as well, just needs a little more attention to detail. I will say that the continental breakfast was rather disappointing, not much to choose from and didn’t seem to be kept up with. There is a couple restaurants within walking distance but not much else in the area, I would say it’s really only for the purpose of convenience to the airport. We had dinner at the Sporting Grill which is a stone’s throw away and found the atmosphere, staff and food to be rather nice. Also I will note that the staff at the hotel were all super friendly, especially Ruby at the front desk! So nice to be assisted by people who are pleasant and know what they are doing! Overall it worked for us and we would consider staying again if we need to be by the airport. Read moreGenuine Hotels.com guest review
"Good service overall"
It was good, but I booked double queen bed when I get there the front desk said there is no two queen bed any more so they give us (4 people) a king size bed and a coach that can change to a small bed. However the couple(2 people) after us had a suite upgraded for free even though they booked two queen bed as well. That's kinda unfair from my standpoint […] since they have less people. Otherwise, the room is clean and the bed is comfortable but the coach was alright. Also one of us has to print something at business center but when the paper ran out the front desk seems reluctant to refill the tray. Read moreGenuine Hotels.com guest review
I reserved a 2 queen bed room and received a single king.. They upgraded me to a king suite with the most uncomfortable pull out couch and the room was a complete dump.Genuine Expedia guest review
"Inexpensive hotel located near DIA"
Overall, I was pleased with this hotel as I have stayed here before. I like to stay here, park my car, and then fly out of DIA. I was disappointed that they have raised their parking fee to $8.00 per day. Also, it took over an hour to get the shuttle van to DIA to pick us up and bring us back to the hotel.Genuine Expedia guest review
Basic hotel, nothing special. Nothing more to add.Genuine Expedia guest review
We chose this hotel because of our experience at a BW Plus in Longmont. We were very disappointed in our stay at this location. The staff was not friendly, the breakfast was a huge disappointment and they were missing many of the amenities we expected. The room was good size, but the sink leaked, we had no towels, no sheets or covers for the roll out […] bed and no plastic bag for laundry. We continually had to go downstairs and ask for things that should have been in the room. The breakfast had no fruit except apples covered in saran wrap and only a few options. By comparison,the BWPlus in Longmont had extensive choices including cut up fresh fruit, bacon, and lots of room to sit. This breakfast room was small and crowded and the staff didn't speak English so it was hard to ask for items we were looking for. We asked about the differences and we were told each hotel is independently owned. With all the choices we have along Tower Road, we will certainly not go back to this BW Plus. Read moreGenuine Expedia guest review
"Very convenient to the airport."
Reception staff very knowledgeable and friendly. Breakfast adequate. Room comfortable.Genuine Expedia guest review
"Hotel was bad."
The staff was great. The facilities looked worn and dirty. The carpet by the sink was soaking wet. All of my towels were wet as if they had been used and hung back up. The rim around the sink was dirty with toothpaste or something like that. In the shower there was a shower cap tied around the top of the shower head and the ceiling was covered with […] mold spots. The a/c was so loud but hey at least I had a/c. Read moreGenuine Expedia guest review
"There are better hotels near by"
I stayed at this hotel for one night. I booked a suite. I was on the second floor and my ceiling leaked every time I heard water rushing in pipes. My only conclusion is that it was a sewage pipe for the third floor that was leaking in two spots into my room. The front desk told me there was nothing they could do, no compensation, no nothing. I believe […] the exact words were "I can't de-crappify your room". The suite was really just a quirky oversized room next to the elevator. You constantly heard the elevator machinery clicking and swooshing. Read moreGenuine Hotels.com guest review
"Hot tub broken"
The hot tub was broken. The 24 hour hot tub was the only reason we chose this hotel.Genuine Hotels.com guest review
Near a good sports bar restaurant. A little wear to the facilities but quite acceptable as was the price. Great location and shuttle to the airport.Genuine Expedia guest review
"Nice hotel close to Denver Airport."
We liked that a free shuttle that picked us up at the Denver airport and took us to the hotel and back again. We also liked the complementary delicious breakfast in the morning before we left. We were very comfortable in this hotel and in our room.Genuine Expedia guest review
Very clean, friendly staff and pleasant overnight experience.Genuine Hotels.com guest review
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