"No soundproofing in ceilings & elephants above us"
The location is ideal, close to the mall, movies, & restaurants. The hotel room was clean. The water pressure was great. The breakfast was filling. The only downside was the complete lack of soundproofing in the ceiling. The people walking above us sounded as if they were IN OUR ROOM. Thank goodness they finally fell asleep at 11:30pm and stayed that […] way until 8:15am. If you choose this hotel, request a room on the top floor. Read moreGenuine Hotels.com guest review
The room was very clean and the motel looked well kept. The only issue, which was minor for us, was that the elevator was broken the day we were there. Breakfast was exactly what you'd expect. We were visiting the SIU campus and the motel was reasonably close for this.Genuine Hotels.com guest review
"GREAT Place CLose to SIU"
Friendly staff, nice pool, convenient parking. Included a discount at restaurant adjacent that was also fun.Genuine Hotels.com guest review
This hotel is very well located to food, shopping, and the university. Our floor was kind of noisy with loud talking, in the hallway. The room was clean and comfortable. The breakfast bar was average.Genuine Hotels.com guest review
"Extremely friendly and accommodating staff"
We drove in from Miami, and after a 17 hour drive, we got to the hotel a little early for check-in. The staff was very sympathetic to our situation and made every effort to get us into our room. The room was clean, the beds very comfortable, and the bathroom updated and clean. The free breakfast the next morning was very nice and went beyond what I […] expect as the usual freebie. The fare included everything from hot foods to cereals - something for everyone in our group. I would definitely stay at this hotel during my next stay in Carbondale. Read moreGenuine Expedia guest review
"Nice hotel close to school"
We were going to a concert at SLU arena. It only took us about 10 minutes to get there and get parked. Only downside was that we had requested a king bed through expedia and ended up with two full beds so sleeping was a little tight.Genuine Expedia guest review
"There was hair in the sink and bath tub."
Overall stay was ok. Pool was a little small. The hall smelt like cigarette smoke.Genuine Expedia guest review
"Solid hotel close to campus"
The hotel is fine; clean, comfortable, and quiet. It's a Best Western, not the Ritz. However, their parking lot plowing needs help. The parking lot was treacherous and icy. Large parts looked like it had not been plowed or treated after the recent snow and ice. Getting back and forth to the car was an adventure.Genuine Expedia guest review
extremely friendly staff, very clean, nice continental breakfast selectionGenuine Hotels.com guest review
"Very Nice Hotel"
The front desk staff was very helpful & friendly. The lobby & our room had nice décor & was very clean. Our room was spacious & very comfortable. Breakfast was also very good with lots of choices. The only complaints were there were some hairs on the back of our toilet & the cleaning team knocked repeatedly on our door before check-out when our Do Not […] Disturb sign was clearly displayed. They didn't speak English so possibly couldn't read it either?? Read moreGenuine Hotels.com guest review
Very clean and enjoyable stay. I would recommend this to friends and family.Genuine Hotels.com guest review
"Close to the University"
The Best Western Saluki Inn was awesome! The Inn was clean from top to bottom. Staff was very accomodating and very helpful. Staff took time to make sure that Hotel.com could give them confirmation that I made a reservation since Hotel.com did not send over properly my reservation information after booking on their Hotel.com site. Only good things to […] say about Best Western Saluki Inn. Will stay there again!!!!! Read moreGenuine Hotels.com guest review
Nice place, friendly staff, no complaintsGenuine Hotels.com guest review
"Good and not so good"
We stayed here because we were in the area, and booked late in the afternoon for that night. When we booked in we were disappointed to read the notice that the pool would be shut from the next day. The management was quite good about it - in fact, they let us use the pool in the morning before the worker arrived - but it was a shame they didn't inform […] us before we booked. The room was nicely decorated and maintained, and we were able quickly to get it to a good temperature for us. Breakfast was OK, but when we got there about half an hour after they had opened, they batter for the waffles was thin and runny - this was changed as soon as we complained, but it;s odd that it was not set up correctly fro the start of service. I had two biscuits, one was really nice and fresh, but the other was rock hard - maybe left over from an earlier day? Read moreGenuine Hotels.com guest review
The hotel was short staffed for Christmas Eve and Christmas Day but those that were there were very helpful and friendly to share their holiday with travelers.Genuine Hotels.com guest review
"Cold room - Too much noise"
Room was very cold upon entry. It took quite some time for it to become comfortable without a coat. On the last night there of three, a local high school basketball tournament resulted in a bus full of teenagers being on site, apparently without supervision. I was awakened several times and complained at 12:30 PM and again at 3:00 AM when the party […] was still going on with slamming doors and lots of hooting and hollering both In the hallways and in adjoining rooms. The night clerk took no action despite my complaints and explained the next morning that he had left them alone to avoid disturbing the onsite manager's rest in a different part of the building. Never again. Read moreGenuine Hotels.com guest review
"great place to stay"
The breakfast is really nice. You get protein and not just cereal and rolls.Genuine Hotels.com guest review
"Ok Place to stay"
We were in Carbondale watching our nephew play football. The motel is fine for an overnight stay. We are pleased and will stay here again.Genuine Hotels.com guest review
"We will stay there again when we visit SIU."
We were not in the hotel too long but our short stay was just fine.Genuine Expedia guest review
clean updated hotel, friendly service, not too much to do in Carbondale period, so not knocking the locale of the hotel per say. Only a couple restaurants within walking distance, most needs to be driven to.Genuine Hotels.com guest review
We were extremely satisfied with our stay. The management and staff were very friendly. Hotel was clean and comfortable. The rooms are a bit small but well appointed. The beds in our room were full size not queen. Spotless. Nice breakfast in the am and very close to campus and shopping and dining. Will stay again and would recommend to anyone especially […] visiting SIUC. Read moreGenuine Hotels.com guest review
"Will stay again"
Staff was very friendly and helpful. Full size beds were a little small. Breakfast was very good, overall a very nice place and we will stay again.Genuine Expedia guest review
The hotel has everything you need, is in a good location, the rooms and facilities are very nice and clean. The staff is wonderful.Genuine Hotels.com guest review
We were not that far from SIU which was fantastic.The staff was beyond great to us. The room was very clean and I felt as if I was at home.Genuine Expedia guest review
"the hotel was close to things we wanted to do"
we liked everything about this hotel, very clean and the employees were very helpful and very friendly. we travelled with our two dogs and the staff made us feel very welcome.Genuine Expedia guest review
"Staff makes an effort but hotel is in need of TLC."
The staff is pleasant and willing to please. However, the condition of the hotel itself is disappointing. It appears that an effort was made, but the execution of the updates/upgrades was less than adequate.Genuine Expedia guest review
"Nice room at good price"
Everything was very clean and they had a wide variety of food for breakfast! Only negative was the hall way smelled a little foul but the room was very clean and people were very friendly. Would definitely return!Genuine Hotels.com guest review
"Over and Beyond"
My stay at the Best Western Saluki was excellent. The service was excellent. The room accommodations were clean and modern. The location of the hotel was easy to find and close to shopping and several restaurants. The only problem I had with my stay was that Hotel.com did not complete my accommodations are requested. I was charged for two nights which […] i requested but had to leave the hotel one night early because the reservation showed only one night reserved. I booked two room for two nights. I was forced to check out of the hotel because of Hotel.com discrepancy. Every room in every other hotel was booked. Best Western staff did everything possible to assist in finding alternate accommodations. They apologized for Hotel.com mistake. They even made calls to incoming guest to see if there would be any cancellations to assist my family. I will book future travel directly with Best Western. I will be staying, again. Hotel.com can never have my business in the future. Read moreGenuine Hotels.com guest review
"Family Weekend at SIU"
We've stayed in 4 different hotels in Carbondale. This one by far was the best. Room was excellent and the breakfast was outstanding. Bed was a little uncomfortable.Genuine Hotels.com guest review
"Best Western Saluki in Carbondale, IL"
Nice new hotel with clean rooms and friendly staff. Stayed in room 113 next to the hotel laundry and very close to the front desk and lobby which was pretty noisy. It's a very nice place to stay, but, would probably be much quieter on 2nd or 3rd floor. It's very convenient to SIU, has a mall across the street and tons of restaurants nearby.Genuine Expedia guest review
"Best Place to stay in Carbondale"
The hotel was very clean. The staff was friendly. The rooms were remodeled and smelled like new. The hotel was very quiet. The beds were comfortable. The included amenities, refridgerator, microwave and Wi-fi were great. The bathroom was a bit small and the toilet seat would not stay up, a big deal if you are a guy. The pool and fitness center were […] just as nice as any other hotel. The breakfast was just ok, not a big fan of microwaved omlets and boiled sausage. The cereal and fresh fruit were good. This is the best place to stay in Carbondale by far. Read moreGenuine Hotels.com guest review
"Fun in SoIL w/ our dog"
Stay was very good. Room was a little dusty, but overall clean & comfortable. Big frig, microwave, nice sized TV & wifi worked well. Only issue was that our remote didn't work. Took it to the front desk, got another remote but it didn't work either. We were able to change channels using buttons on TV. Breakfast was fine. Kids liked the waffles. Wish […] they would be able to use real dishes instead of plastics that got tossed in the trash. Pool was small but kids had fun. We brought our dog & had no issues. It was great to be at a pet friendly place. Overall we really enjoyed our visit & would stay again. Read moreGenuine Hotels.com guest review
"Pricey for condition"
Hotel was clean but old. Needs updated badly. Had a joining room that was occupied by a family. Very noisy. Small child was loud and every movement in the hallway was noticed. Fairly close to campus but not worth the price. Will drive the distance from Marion next time we visit our son at college.Genuine Expedia guest review
We stayed here for one night while moving our college age daughter at SIU. Very clean room and comfortable. Last time we stayed a different hotel nearby, but will stay here again. Pillows were a bit too fluffly and akwardly small, but other than that the room was perfectly clean and comfortable. The included breakfast was okay; nothing great. It happened […] to be a completely booked night for the hotel due to college students moving in. So, the breakfast items had run out quickly. Other than that, great choice for a hotel in the SIU area. Coffee was very good too! Read moreGenuine Hotels.com guest review
"SIU School Start"
Very clean and comfortable.Genuine Hotels.com guest review
"Best BEST WESTERN ever!"
I was very surprised at the quality of the hotel. Equal to Hampton!Genuine Hotels.com guest review
Great place to stay when visiting SIUGenuine Hotels.com guest review
This is our 2nd time staying here. Our son goes to SIU and we will be staying here often. Clean, modern, good breakfast and right in the heart of town!Genuine Hotels.com guest review
"My favorite place to stay in Carbondale"
Anytime I am in Carbondale visiting my daughter at school I stay at the Best Western - it's location, rooms and breakfast are all wonderful!Genuine Hotels.com guest review
The hotel is nice, my room was clean, the location was excellent. My only concern was at checkout time. The desk clerk spent well over 10 minutes helping a guest plan a future stay when people were waiting to check out. Although I can appreciate their willingness to help a guest they could have excused themselves and accepted our room keys. I was late […] for an appointment as a result. Read moreGenuine Hotels.com guest review
"close to everything"
Very clean and comfortable. The staff were very friendly and helpful. Noise level from other rooms was not the greatest. I could hear someone talking from the room next to mine or from upstairs but it wasn't loud enough to disrupt sleep. I slept very good!Genuine Hotels.com guest review
"Hotel stay at Best Western in Carbondale"
Staff went the extra mile -- above and beyond the call of duty. They felt like family and friends, a real comforting feeling for strangers to the area like ourselves. Plenty of great food for breakfast and we liked the amenities a lot including the well maintained swimming pool and gym. All in all, a great deal!Genuine Expedia guest review
"Better than some others"
Not the best. But far from the worst hotel in Carbondale. Didn't care for their breakfast. Didn't use pool or gym. Noisy people in room above us made for a long night. Would have been nice if the fridge worked.Genuine Hotels.com guest review
Great service, beautiful room. I made a reservation for my next visit to Carbondale to make sure I got a room .Genuine Hotels.com guest review
Emily at the front desk was very helpful with directions and dining recommendations. Rooms were very clean and comforable. Not one complaint about our stay at this hotel. One recommendation; the complimentary breakfast should be available to guests later than 9am (hours were from 6am until 9 am only).Genuine Expedia guest review
"Nice option in Carbondale!"
Water pressure low and no hot water in bathroom sink and beds are small but otherwise nice room. Good breakfast. Very nice front desk personnel.Genuine Hotels.com guest review
Good but no cold water in bathroom.Genuine Hotels.com guest review
it was very clean,comfortable and the pool was great!Genuine Hotels.com guest review
"Clean room for a reasonable rate"
We had a pleasant stay in this modern, clean hotelGenuine Hotels.com guest review
The hotel was fine except for a leak under the bathroom sink and pet hair underneath the cushions of the hide-a-bed. We would still stay there again. The breakfast was great!Genuine Hotels.com guest review
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