We were extremely satisfied with our stay. The management and staff were very friendly. Hotel was clean and comfortable. The rooms are a bit small but well appointed. The beds in our room were full size not queen. Spotless. Nice breakfast in the am and very close to campus and shopping and dining. Will stay again and would recommend to anyone especially […] visiting SIUC. Read moreGenuine Hotels.com guest review
"Will stay again"
Staff was very friendly and helpful. Full size beds were a little small. Breakfast was very good, overall a very nice place and we will stay again.Genuine Expedia guest review
The hotel has everything you need, is in a good location, the rooms and facilities are very nice and clean. The staff is wonderful.Genuine Hotels.com guest review
We were not that far from SIU which was fantastic.The staff was beyond great to us. The room was very clean and I felt as if I was at home.Genuine Expedia guest review
"the hotel was close to things we wanted to do"
we liked everything about this hotel, very clean and the employees were very helpful and very friendly. we travelled with our two dogs and the staff made us feel very welcome.Genuine Expedia guest review
"Staff makes an effort but hotel is in need of TLC."
The staff is pleasant and willing to please. However, the condition of the hotel itself is disappointing. It appears that an effort was made, but the execution of the updates/upgrades was less than adequate.Genuine Expedia guest review
"Nice room at good price"
Everything was very clean and they had a wide variety of food for breakfast! Only negative was the hall way smelled a little foul but the room was very clean and people were very friendly. Would definitely return!Genuine Hotels.com guest review
"Over and Beyond"
My stay at the Best Western Saluki was excellent. The service was excellent. The room accommodations were clean and modern. The location of the hotel was easy to find and close to shopping and several restaurants. The only problem I had with my stay was that Hotel.com did not complete my accommodations are requested. I was charged for two nights which […] i requested but had to leave the hotel one night early because the reservation showed only one night reserved. I booked two room for two nights. I was forced to check out of the hotel because of Hotel.com discrepancy. Every room in every other hotel was booked. Best Western staff did everything possible to assist in finding alternate accommodations. They apologized for Hotel.com mistake. They even made calls to incoming guest to see if there would be any cancellations to assist my family. I will book future travel directly with Best Western. I will be staying, again. Hotel.com can never have my business in the future. Read moreGenuine Hotels.com guest review
"Family Weekend at SIU"
We've stayed in 4 different hotels in Carbondale. This one by far was the best. Room was excellent and the breakfast was outstanding. Bed was a little uncomfortable.Genuine Hotels.com guest review
"Best Western Saluki in Carbondale, IL"
Nice new hotel with clean rooms and friendly staff. Stayed in room 113 next to the hotel laundry and very close to the front desk and lobby which was pretty noisy. It's a very nice place to stay, but, would probably be much quieter on 2nd or 3rd floor. It's very convenient to SIU, has a mall across the street and tons of restaurants nearby.Genuine Expedia guest review
"Best Place to stay in Carbondale"
The hotel was very clean. The staff was friendly. The rooms were remodeled and smelled like new. The hotel was very quiet. The beds were comfortable. The included amenities, refridgerator, microwave and Wi-fi were great. The bathroom was a bit small and the toilet seat would not stay up, a big deal if you are a guy. The pool and fitness center were […] just as nice as any other hotel. The breakfast was just ok, not a big fan of microwaved omlets and boiled sausage. The cereal and fresh fruit were good. This is the best place to stay in Carbondale by far. Read moreGenuine Hotels.com guest review
"Fun in SoIL w/ our dog"
Stay was very good. Room was a little dusty, but overall clean & comfortable. Big frig, microwave, nice sized TV & wifi worked well. Only issue was that our remote didn't work. Took it to the front desk, got another remote but it didn't work either. We were able to change channels using buttons on TV. Breakfast was fine. Kids liked the waffles. Wish […] they would be able to use real dishes instead of plastics that got tossed in the trash. Pool was small but kids had fun. We brought our dog & had no issues. It was great to be at a pet friendly place. Overall we really enjoyed our visit & would stay again. Read moreGenuine Hotels.com guest review
"Pricey for condition"
Hotel was clean but old. Needs updated badly. Had a joining room that was occupied by a family. Very noisy. Small child was loud and every movement in the hallway was noticed. Fairly close to campus but not worth the price. Will drive the distance from Marion next time we visit our son at college.Genuine Expedia guest review
We stayed here for one night while moving our college age daughter at SIU. Very clean room and comfortable. Last time we stayed a different hotel nearby, but will stay here again. Pillows were a bit too fluffly and akwardly small, but other than that the room was perfectly clean and comfortable. The included breakfast was okay; nothing great. It happened […] to be a completely booked night for the hotel due to college students moving in. So, the breakfast items had run out quickly. Other than that, great choice for a hotel in the SIU area. Coffee was very good too! Read moreGenuine Hotels.com guest review
"SIU School Start"
Very clean and comfortable.Genuine Hotels.com guest review
"Best BEST WESTERN ever!"
I was very surprised at the quality of the hotel. Equal to Hampton!Genuine Hotels.com guest review
Great place to stay when visiting SIUGenuine Hotels.com guest review
This is our 2nd time staying here. Our son goes to SIU and we will be staying here often. Clean, modern, good breakfast and right in the heart of town!Genuine Hotels.com guest review
"My favorite place to stay in Carbondale"
Anytime I am in Carbondale visiting my daughter at school I stay at the Best Western - it's location, rooms and breakfast are all wonderful!Genuine Hotels.com guest review
The hotel is nice, my room was clean, the location was excellent. My only concern was at checkout time. The desk clerk spent well over 10 minutes helping a guest plan a future stay when people were waiting to check out. Although I can appreciate their willingness to help a guest they could have excused themselves and accepted our room keys. I was late […] for an appointment as a result. Read moreGenuine Hotels.com guest review
"close to everything"
Very clean and comfortable. The staff were very friendly and helpful. Noise level from other rooms was not the greatest. I could hear someone talking from the room next to mine or from upstairs but it wasn't loud enough to disrupt sleep. I slept very good!Genuine Hotels.com guest review
"Hotel stay at Best Western in Carbondale"
Staff went the extra mile -- above and beyond the call of duty. They felt like family and friends, a real comforting feeling for strangers to the area like ourselves. Plenty of great food for breakfast and we liked the amenities a lot including the well maintained swimming pool and gym. All in all, a great deal!Genuine Expedia guest review
"Better than some others"
Not the best. But far from the worst hotel in Carbondale. Didn't care for their breakfast. Didn't use pool or gym. Noisy people in room above us made for a long night. Would have been nice if the fridge worked.Genuine Hotels.com guest review
Great service, beautiful room. I made a reservation for my next visit to Carbondale to make sure I got a room .Genuine Hotels.com guest review
Emily at the front desk was very helpful with directions and dining recommendations. Rooms were very clean and comforable. Not one complaint about our stay at this hotel. One recommendation; the complimentary breakfast should be available to guests later than 9am (hours were from 6am until 9 am only).Genuine Expedia guest review
"Nice option in Carbondale!"
Water pressure low and no hot water in bathroom sink and beds are small but otherwise nice room. Good breakfast. Very nice front desk personnel.Genuine Hotels.com guest review
Good but no cold water in bathroom.Genuine Hotels.com guest review
it was very clean,comfortable and the pool was great!Genuine Hotels.com guest review
"Clean room for a reasonable rate"
We had a pleasant stay in this modern, clean hotelGenuine Hotels.com guest review
The hotel was fine except for a leak under the bathroom sink and pet hair underneath the cushions of the hide-a-bed. We would still stay there again. The breakfast was great!Genuine Hotels.com guest review
We were visiting SIU, nice and close! Loved the mall next door, lots of places to shop and eat. We even went to see a movie across the street. Hotel was nice but walls and floors are paper thin. Heard people walking above us for what seemed like all night. Heard shower next door. Would stay there again, but on top floor. We got a Great deal on the room. […] Free Breakfast was pretty decent too. Read moreGenuine Hotels.com guest review
"Okay Little Place"
Very friendly staff! Great breakfast, waffles, eggs, sausage and gravy w/biscuits. Nice pool, close to shopping and resturants. Free drink and snack to Moe's-- yes I would stay again.Genuine Hotels.com guest review
The room was comfortable and clean. There was some hair in the shower (that washed away fine) and a slight musty smell in the bath room. The breakfast closed early on Sat. and ran out of plates on Sun. The staff was friendly and helpful. We did not use the amenities but the pool and fitness center looked nice and clean. Other than those few issues the […] stay was fine for our visit. Read moreGenuine Hotels.com guest review
"Very nice hotel"
This is a very nice hotel convenient to just about everything in Carbondale especially shopping. Rooms were clean, tastefully decorated and included a flat screen TV, microwave and large frig. Didn't get a chance to experience the free breakfast but cookies, coffee and lemonade that are available all day, were very good. Will definitely stay here again […] when visiting C'dale. Read moreGenuine Expedia guest review
I will definitely stay there again.Genuine Hotels.com guest review
"22 miles from duquoin"
We need something fairly close to duquoin and this worked out well. Lots of shopping and restaurants close.Genuine Expedia guest review
When I got off the elator I could smell smoke. Smoke free rooms were marked with. A sign wonder if the smoke knew that. The elevator smelled like wet feet. The AC ONLY worked on 60 degrees or. Lower. Bed was comfortable with many pillows. Fridge and microwave and nice tvGenuine Expedia guest review
"Visiting local college (Southern Illinois Univ.)"
Excellent clean hotel that was well maintained. One of the best in Carbondale.Genuine Expedia guest review
we enjoyed the stay but let the desk clerk know that the tiles are extremely slippery when wet .. our grandson was just walking slowing and stopped and then his feet slipped! and he almost hit his head on the tiles surrounding the pool .... also the railing at the stair end of the pool VERY loose / not very secure ... overall we liked the location, […] room, complimentary breakfast, and accessibility .. Read moreGenuine Hotels.com guest review
"OVERBOOKED!!!! Guaranteed for late arrival!"
We had car trouble and knew we couldn't get to Carbondale to our original destination so we booked a room online with a guarantee for late arrival and by the time we arrived (2 am for us) (1 am for Carbondale) we were told the hotel was booked and they didn't have a room for us. Our room email confirmation stated the reservation was non-refundable and […] cannot be cancelled yet they can OVERBOOK??? The guy behind the desk said we could get a room at the Quality Inn next door. He just looked at me and appeared clueless. I finally had him call Expedia and Expedia helped me get a room. They were helpful considering we were exhausted from what was to be a 4 1/2 hr. trip that became a 10 hr trip because of vehicle issues. Anyway not impressed with the booking system and don't know if it is an Expedia issue or the Best Western Hotel issue or combo of both. We are leery of using this method of making a reservation again. Read moreGenuine Expedia guest review
"Close to siu"
Great hotel for overnight college visit. Will stay again.Genuine Hotels.com guest review
"Would stay again"
The hotel was understaffed. The clerk at the desk was trying to check people in while keeping up with the breakfast buffet. The beds were comfortable but the room could have been cleaner. Some parts of the hotel smelled like mold. The hotel is in a good locations.Genuine Hotels.com guest review
"Good for Quick Weekend"
Close to mall and restaurants. Worked well for a quick weekend trip. Staff was very nice and accommodating. The hotel was clean and quiet.Genuine Hotels.com guest review
"Hotel for a wedding"
Experience was overall enjoyable except for the cleaning staff bothered me twice in the morning even with the "don't disturb sign" on the door. Also the guy who checked me and my buddy out did not know what he was doing at all.Genuine Expedia guest review
"Clean and convenient"
The room and common areas were very clean. The hotel is convenient to SIU and Giant City State Park. It was a good value, and I plan to stay there again.Genuine Hotels.com guest review
We made our reservations with Hotel.com. I reserved rooms for several visits. I ordered rooms with queen size beds and got double beds. I was also told IGenuine Hotels.com guest review
"Cheap, but not really worth it"
The bed was hard as a rock. Family members in another room found a sock and slipper when they checked in, so obviously the rooms aren't cleaned very thoroughly. There were a few cracked tiles in our tiny bathroom. No ice machine on our floor (2nd), and the machine on the third floor was out of ice the day after we checked in. Continental breakfast was […] OK but they quickly ran out of various items. We were in town for a wedding, as a lot of others seemed to be. Unfortunately, there weren't a lot of options in the area. Read moreGenuine Expedia guest review
Overall a very comfortable clean room.Genuine Hotels.com guest review
"New dam and lock construction on the Ohio River"
Hotel is dated and in need of maintenance. Check-in went extremely slow as I was kept waiting 10 minutes, with another person behind me, while some sort of credit card problem was being handled for the person checking in.Genuine Hotels.com guest review
I enjoyed my stay there. I wasn't satisfied that when I arrived on May 16, 2013 the elevator was broken and I had to walk up with my luggage. I was told the elevator would be work the next morning and it was. It also would nice to a bench to sit outside on.Genuine Hotels.com guest review
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