"Fun in SoIL w/ our dog"
Stay was very good. Room was a little dusty, but overall clean & comfortable. Big frig, microwave, nice sized TV & wifi worked well. Only issue was that our remote didn't work. Took it to the front desk, got another remote but it didn't work either. We were able to change channels using buttons on TV. Breakfast was fine. Kids liked the waffles. Wish […] they would be able to use real dishes instead of plastics that got tossed in the trash. Pool was small but kids had fun. We brought our dog & had no issues. It was great to be at a pet friendly place. Overall we really enjoyed our visit & would stay again. Read moreGenuine Hotels.com guest review
"Pricey for condition"
Hotel was clean but old. Needs updated badly. Had a joining room that was occupied by a family. Very noisy. Small child was loud and every movement in the hallway was noticed. Fairly close to campus but not worth the price. Will drive the distance from Marion next time we visit our son at college.Genuine Expedia guest review
We stayed here for one night while moving our college age daughter at SIU. Very clean room and comfortable. Last time we stayed a different hotel nearby, but will stay here again. Pillows were a bit too fluffly and akwardly small, but other than that the room was perfectly clean and comfortable. The included breakfast was okay; nothing great. It happened […] to be a completely booked night for the hotel due to college students moving in. So, the breakfast items had run out quickly. Other than that, great choice for a hotel in the SIU area. Coffee was very good too! Read moreGenuine Hotels.com guest review
"SIU School Start"
Very clean and comfortable.Genuine Hotels.com guest review
"Best BEST WESTERN ever!"
I was very surprised at the quality of the hotel. Equal to Hampton!Genuine Hotels.com guest review
Great place to stay when visiting SIUGenuine Hotels.com guest review
This is our 2nd time staying here. Our son goes to SIU and we will be staying here often. Clean, modern, good breakfast and right in the heart of town!Genuine Hotels.com guest review
"My favorite place to stay in Carbondale"
Anytime I am in Carbondale visiting my daughter at school I stay at the Best Western - it's location, rooms and breakfast are all wonderful!Genuine Hotels.com guest review
The hotel is nice, my room was clean, the location was excellent. My only concern was at checkout time. The desk clerk spent well over 10 minutes helping a guest plan a future stay when people were waiting to check out. Although I can appreciate their willingness to help a guest they could have excused themselves and accepted our room keys. I was late […] for an appointment as a result. Read moreGenuine Hotels.com guest review
"close to everything"
Very clean and comfortable. The staff were very friendly and helpful. Noise level from other rooms was not the greatest. I could hear someone talking from the room next to mine or from upstairs but it wasn't loud enough to disrupt sleep. I slept very good!Genuine Hotels.com guest review
"Hotel stay at Best Western in Carbondale"
Staff went the extra mile -- above and beyond the call of duty. They felt like family and friends, a real comforting feeling for strangers to the area like ourselves. Plenty of great food for breakfast and we liked the amenities a lot including the well maintained swimming pool and gym. All in all, a great deal!Genuine Expedia guest review
"Better than some others"
Not the best. But far from the worst hotel in Carbondale. Didn't care for their breakfast. Didn't use pool or gym. Noisy people in room above us made for a long night. Would have been nice if the fridge worked.Genuine Hotels.com guest review
Great service, beautiful room. I made a reservation for my next visit to Carbondale to make sure I got a room .Genuine Hotels.com guest review
Emily at the front desk was very helpful with directions and dining recommendations. Rooms were very clean and comforable. Not one complaint about our stay at this hotel. One recommendation; the complimentary breakfast should be available to guests later than 9am (hours were from 6am until 9 am only).Genuine Expedia guest review
"Nice option in Carbondale!"
Water pressure low and no hot water in bathroom sink and beds are small but otherwise nice room. Good breakfast. Very nice front desk personnel.Genuine Hotels.com guest review
Good but no cold water in bathroom.Genuine Hotels.com guest review
it was very clean,comfortable and the pool was great!Genuine Hotels.com guest review
"Clean room for a reasonable rate"
We had a pleasant stay in this modern, clean hotelGenuine Hotels.com guest review
The hotel was fine except for a leak under the bathroom sink and pet hair underneath the cushions of the hide-a-bed. We would still stay there again. The breakfast was great!Genuine Hotels.com guest review
We were visiting SIU, nice and close! Loved the mall next door, lots of places to shop and eat. We even went to see a movie across the street. Hotel was nice but walls and floors are paper thin. Heard people walking above us for what seemed like all night. Heard shower next door. Would stay there again, but on top floor. We got a Great deal on the room. […] Free Breakfast was pretty decent too. Read moreGenuine Hotels.com guest review
"Okay Little Place"
Very friendly staff! Great breakfast, waffles, eggs, sausage and gravy w/biscuits. Nice pool, close to shopping and resturants. Free drink and snack to Moe's-- yes I would stay again.Genuine Hotels.com guest review
The room was comfortable and clean. There was some hair in the shower (that washed away fine) and a slight musty smell in the bath room. The breakfast closed early on Sat. and ran out of plates on Sun. The staff was friendly and helpful. We did not use the amenities but the pool and fitness center looked nice and clean. Other than those few issues the […] stay was fine for our visit. Read moreGenuine Hotels.com guest review
"Very nice hotel"
This is a very nice hotel convenient to just about everything in Carbondale especially shopping. Rooms were clean, tastefully decorated and included a flat screen TV, microwave and large frig. Didn't get a chance to experience the free breakfast but cookies, coffee and lemonade that are available all day, were very good. Will definitely stay here again […] when visiting C'dale. Read moreGenuine Expedia guest review
I will definitely stay there again.Genuine Hotels.com guest review
"22 miles from duquoin"
We need something fairly close to duquoin and this worked out well. Lots of shopping and restaurants close.Genuine Expedia guest review
When I got off the elator I could smell smoke. Smoke free rooms were marked with. A sign wonder if the smoke knew that. The elevator smelled like wet feet. The AC ONLY worked on 60 degrees or. Lower. Bed was comfortable with many pillows. Fridge and microwave and nice tvGenuine Expedia guest review
"Visiting local college (Southern Illinois Univ.)"
Excellent clean hotel that was well maintained. One of the best in Carbondale.Genuine Expedia guest review
we enjoyed the stay but let the desk clerk know that the tiles are extremely slippery when wet .. our grandson was just walking slowing and stopped and then his feet slipped! and he almost hit his head on the tiles surrounding the pool .... also the railing at the stair end of the pool VERY loose / not very secure ... overall we liked the location, […] room, complimentary breakfast, and accessibility .. Read moreGenuine Hotels.com guest review
"OVERBOOKED!!!! Guaranteed for late arrival!"
We had car trouble and knew we couldn't get to Carbondale to our original destination so we booked a room online with a guarantee for late arrival and by the time we arrived (2 am for us) (1 am for Carbondale) we were told the hotel was booked and they didn't have a room for us. Our room email confirmation stated the reservation was non-refundable and […] cannot be cancelled yet they can OVERBOOK??? The guy behind the desk said we could get a room at the Quality Inn next door. He just looked at me and appeared clueless. I finally had him call Expedia and Expedia helped me get a room. They were helpful considering we were exhausted from what was to be a 4 1/2 hr. trip that became a 10 hr trip because of vehicle issues. Anyway not impressed with the booking system and don't know if it is an Expedia issue or the Best Western Hotel issue or combo of both. We are leery of using this method of making a reservation again. Read moreGenuine Expedia guest review
"Close to siu"
Great hotel for overnight college visit. Will stay again.Genuine Hotels.com guest review
"Would stay again"
The hotel was understaffed. The clerk at the desk was trying to check people in while keeping up with the breakfast buffet. The beds were comfortable but the room could have been cleaner. Some parts of the hotel smelled like mold. The hotel is in a good locations.Genuine Hotels.com guest review
"Good for Quick Weekend"
Close to mall and restaurants. Worked well for a quick weekend trip. Staff was very nice and accommodating. The hotel was clean and quiet.Genuine Hotels.com guest review
"Hotel for a wedding"
Experience was overall enjoyable except for the cleaning staff bothered me twice in the morning even with the "don't disturb sign" on the door. Also the guy who checked me and my buddy out did not know what he was doing at all.Genuine Expedia guest review
"Clean and convenient"
The room and common areas were very clean. The hotel is convenient to SIU and Giant City State Park. It was a good value, and I plan to stay there again.Genuine Hotels.com guest review
We made our reservations with Hotel.com. I reserved rooms for several visits. I ordered rooms with queen size beds and got double beds. I was also told IGenuine Hotels.com guest review
"Cheap, but not really worth it"
The bed was hard as a rock. Family members in another room found a sock and slipper when they checked in, so obviously the rooms aren't cleaned very thoroughly. There were a few cracked tiles in our tiny bathroom. No ice machine on our floor (2nd), and the machine on the third floor was out of ice the day after we checked in. Continental breakfast was […] OK but they quickly ran out of various items. We were in town for a wedding, as a lot of others seemed to be. Unfortunately, there weren't a lot of options in the area. Read moreGenuine Expedia guest review
Overall a very comfortable clean room.Genuine Hotels.com guest review
"New dam and lock construction on the Ohio River"
Hotel is dated and in need of maintenance. Check-in went extremely slow as I was kept waiting 10 minutes, with another person behind me, while some sort of credit card problem was being handled for the person checking in.Genuine Hotels.com guest review
I enjoyed my stay there. I wasn't satisfied that when I arrived on May 16, 2013 the elevator was broken and I had to walk up with my luggage. I was told the elevator would be work the next morning and it was. It also would nice to a bench to sit outside on.Genuine Hotels.com guest review
"Good Location for SIU"
The Best Western in Carbondale is in a good location for those driving to SIU. The hotel is about what you'd expect at this price level. the staff was nice and it's a no frills hotel. Good for a tired commuter.Genuine Hotels.com guest review
"great service from the front desk"
excellent, clean convenient..hot cookies all the timeGenuine Expedia guest review
"Close to campus where my job is.o"
In the three nights I stayed there I had two go down to the front desk and get my card scanned so I could get it my room. The carpet was in bad shape and felt dirty.Genuine Expedia guest review
"Great budget hotel"
Everything is great, from the staff to the rooms to the breakfast to the treadmill. My only complaint is the pillows --- no options other than a really firm pillow.Genuine Hotels.com guest review
"Close to mall and SIU. Perfect"
Our stay was very comfy and the halls were fairly quiet. Especially liked the staff. They were very friendly and professional and seemed to really care about us.The breakfast was good and plentiful and at one point when breakfast was near the last few minutes one of the staff asked me if I needed more from the buffet,and how the meal was. Was not rushed […] at all. Read moreGenuine Hotels.com guest review
"Close to theater and restaurants"
Great, sadly for two days in morning there was a STRONG odor of dog feces coming from the room down the hall from us, which was pleasing as we were having breakfast. My teenage sons and I were in town to attend to visit the college. We stepped out for dinner, and walked it. Which is about 1/4 of a mile walking. We were stopped by the police and questioned […] where were going. And were we okay? We looked at the officer as if he was really asking this. I really wanted to ask - what doesn't anyone walk out here? Or is it cause we are 3l Latinos? Sadly for him when he realized hey these 3 see right thru my ignorance, he drove off and did not give me a chance to ask him was there a reason he decided to question us. Speaks poorly about community and police system there. Read moreGenuine Hotels.com guest review
"Staff said what?"
Reservations were made but not honored as reserved. We asked for a non smoking room with a king bed and got a smoking room with 2 twin beds. The staff was unhelpful in guiding us to a local grocery store until we asked to speak with a manager.Genuine Expedia guest review
Very unhappy to find that the pool would be closed during our stay seeing that was the reason we chose that hotel.Genuine Hotels.com guest review
"Good for a shorter stay"
The staff was very friendly, rooms very clean, beds comfortable. The pillows were way too thick though and the blanket very thin. It was a good place to stay for a night or so and the price is great. I would recommend this hotel.Genuine Expedia guest review
"great hotel for a college visit week end"
very nice hotel, would recommend it to anyone traveling in the Carbondale areaGenuine Expedia guest review
The lobby and hotel room was wonderful! It is too bad I was only staying for one night - I would have loved to stay longer!Genuine Hotels.com guest review
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