"Overcharges and doesnt provide basics."
Just stayed here this past weekend, and upon checkout notified the hotel that the toilet had stopped working since the previous afternoon. The kind of broken where you have to wait 30min for the tank to reload after each flush and luckily we had events going on outside which didnt require us to be in the room for extended time. Having a functional toilet […] in a hotel room is kind of a basic requirement, its not like not having WiFi (which btw, was also not working at all in our "part of the hotel" ). I think the hotel needs to become a bit more customer centric and atleast compensate for not providing the basics, or not charge 200+ a night. Read moreGenuine Hotels.com guest review
"The house keeping"
The front desk staff were great. especially Kim. She was spot on! My room was nice. Comfortable bed, windows that I could open or fresh air. When I first wanted to use the bathroom, it's was very dirty. Gross! Housekeeping never cleaned the bathroom. I noticed this at 9pm & there was no housekeeper at that time of night. I could not use the bathroom […] for 12 hours. My bathroom was not cleaned until the next day @ 10 am. After that, my room was always being cleaned. I found that the manager/part owner , Ms.Patel,has no social skills. She was cold to guests. During my dirty bathroom problem, she came to my room with a housekeeper and never introduced herself. When I asked when would my bathroom be cleaned, she said she old have to look at he list. Are you kidding me? This gross bathroom should have been given top priority. No apologies from Ms.Patel. Ms. Patel needs to be educated on customer service! Kim, the desk clerk should be the manager of this hotel. She knows how to get things done. I feel at this time I would never return to this hotel if it were to be managed by Ms.Patel. Read moreGenuine Hotels.com guest review
"Great price and nice staff"
The Quality Inn was a great choice for the money...the rooms were not far from (but significantly less expensive than) the hotels closer to the water. The staff was very nice and accommodating. Indoor pool was a definite plus for the kids. Room was clean but no frills, which was fine. Will stay there again when back in the area.Genuine Hotels.com guest review
The Inn was under major renovations. There were gaps not covered in walls that should had been. I felt there should had been more of a discount due to the mess and the lack of consideration for guests. The pool could had been cleaner for the start of summer. The room was clean and the air worked. The queen size beds was nice over a full size bed. For […] undergoing a re-model, the bathroom was small. I think the room was over-price for the remodel condition. Read moreGenuine Hotels.com guest review
Really nice I did like it a lotGenuine Hotels.com guest review
"Good location but bad condition"
Very disappointed!! They are renovating complete with fumes, holes in the walls, noise and chaos. Still charging normal rate. Will never stay there again!!Genuine Hotels.com guest review
I was very disappointed to get to the hotel and find out that the pool which was advertised on their web-site and the Hotels.com was closed and there was no indication on either site that the pool would be closed. I specifically chose this hotel to stay at with two children in order to have something to occupy them with. There was no mention of a discount […] on my stay either when I expressed my disappointment about the pool which I thought was poor customer service. The room was uncomfortable and disjointed, I had to carry the soap between the bathtub and the sick because we were only provided one bar of soap, and the breakfast provided was sub-par. Read moreGenuine Hotels.com guest review
"close to site see"
The room was ok . had no hot water, pool was not useable. under renovation. was not posted on websiteGenuine Hotels.com guest review
"close to Newport"
Close to Newport. No Hot water in room for Hot Tub. Strange set up for hot tub.Interesting Hotel. Good to just stay and sleep. Do not look for much else. Pool was under construction. Hotel was under construction. There was a free Breakfast. Don't expect much it is free.....Genuine Hotels.com guest review
"Clean, quiet and comfortable."
our Stay was during the off season. We were disappointed that the Pool was under construction. otherwise everything else was just fine.the complimentary full breakfast was a nice touch. There was a 2 person jacuzzi in our room but on fortunately we did not have time to use it. I would stay there again any time.Genuine Expedia guest review
Needs work. Carpets dirty, chairs are broken and in bad condition. Hotel was poorly maintained. Service was not great either. Heater in room was broken. Phone didn't work. Beds were stiff and uncomfortable. There was no spa when the website stated there was one. Breakfast was not ready on time. Pool was being fixed. Grounds were not well maintained. […] Hotel needs a paint job. This was a disappointment and waste of money. Read moreGenuine Expedia guest review
reserved a room with hottub first hottub didn't work, second room they tried to put me in wasn't even clean to have guests in. third room you had to use switch on wall to run hot tub or fuse box as directed by manager. Also reserved rooms through hotels.com and was charged more money then what my check out was. manager made mistake by giving me that […] copy. I was charged more money through hotels.com then calling hotel directly. oh and the window in the room looked right onto construction being down on the hotel and pool was unable to use. Read moreGenuine Hotels.com guest review
Nice place for the priceGenuine Hotels.com guest review
Mold in shower...little bit rm 120... even more in shower room 112Genuine Expedia guest review
This place was clean and functional. However, the water didn't get very hot at all for the tub, and the pool, which they advertise, is not open for use at all because it's being repaired. Wish I would have known that beforehand.Genuine Hotels.com guest review
"Reasonable comfortable clean"
Great jacuzzi in room ! Clean comfy beds !Genuine Hotels.com guest review
Beds were comfortable, television was good. Need better window coverings where spa tub is located. Spa tub not necessary. Bathroom was ok at first; second night, noticed that tile was dirty and aging behind toilet! Most importantly, we had neighbors the second night; and our bathrooms were back to back, and the air vent over our toilet connected directly […] with neighbors vent in their bathroom. You could see light from their bathroom in through our vent, and you could hear every word they were saying. Also, had a terrible time finding the place; must have spent 45 minutes trying to locate it in the dark. No lighted sign up! Read moreGenuine Expedia guest review
The motel is currently under renovation. We had difficulty finding it because the sign is not visible from the main road. It was apparently a very old hotel. The plumbing and electrical outlets were in terrible condition. The bed was clean but uncomfortable; the blinds and curtains less than substantial for the amount of light coming through the window. We […] had booked the room for 4 nights, but checked into another motel after the first night. Perhaps this motel will improve in time. However, in its' current condition, I would NOT recommend it.. Read moreGenuine Expedia guest review
"Quiet location close to everything"
Mostly used for a place to lay our heads at the end of the day...very quietGenuine Expedia guest review
Temprpedic bed was absolutely the most comfortable bed I've slept on (in a motel).Genuine Expedia guest review
"Visit to College for Parent's Weekend"
The hotel needs major renovations! The web pictures are very deceptive.Genuine Expedia guest review
"King Deluxe Room"
I stayed in the king deluxe room with my fiance and for the price, it was great. We decided to go away for the night last minute and we wanted a place relatively close to Newport--which it is. Our room had a tempropedic bed and a jacuzzi which was why we booked the king deluxe and it was exactly what the pictures looked like and exactly like it was […] described. It was overall a great hotel! Read moreGenuine Hotels.com guest review
"Low budget - low quality"
I don't want to sound like a hotel snob, but compared to other hotels in the same vicinity, the bang for the buck was well below the usual standard. The room was cold and stark. The king bed had a bed cover but four small pillows lined up against a bear wall - no headboard. Dirty windowsills, no pictures on the wall. I really thought my room might have […] been under construction. Towels were of very poor quality and there were rust marks on the floor beneath the toilet. View overlooked building sections - nothing to see . . . . . breakfast was nice with good variety. Hotel staff were nice but did not go out of their way to be friendly. Very poor signage - drove around to find the entrance. Read moreGenuine Expedia guest review
Needs some work. Staff nice. Comfy bed. You can hear everyone in the buildingGenuine Expedia guest review
This place is being worked on by a few rag tag hillbillies it looked like. There is no way this hotel should be open - finish the work.Genuine Expedia guest review
Basic accommodations. Nothing fancy. Overpriced for this time of year just like everything else in the area. Didn't try breakfast. Beds were comfortable. Room was pretty clean. Bathrooms outdated. No attention to detail in the rooms.Genuine Expedia guest review
You need update your website it is NOT telling the truth!!!! I was specifically looking for a stay that included a pool & hot tub. What we GOT was an outdoor pool with maybe 1/4 of a roof over it & hot tub ONLY if you had paid a bunch extra for a special tub in your room. The whole place is a disaster. We won't be returning to that place ever again […] at any price!!!!@ Read moreGenuine Hotels.com guest review
"Nice hotel .wish the room was a little darker."
It was a very nice room . Just wish they had curtains on the window.Genuine Expedia guest review
"Don't book until renovations made"
Hotel fixed up outside. Grounds okay. Different story once inside. Not all rooms had extra chain. Locks for security. Akward room shapes good for skinny people. Had to sit on commode to turn on shower. Not all lights working. Had to have maintenance come and fix them. Breakfast good value. Staff pleasant.Genuine Hotels.com guest review
"? Hotel in Transition"
I'd like to say the staff was very nice & breakfast was good. There was scrambled & hard boiled eggs, bagels, toast, pasties, cereal & yogurt, plus waffles. However, the hotel looked like it's in transition from previous owners. Updates are definitely needed. Only one lamp in room & only overhead lights in hallway, but not in room. The pool was under […] restoration. We did have a large refrigerator & a microwave which were very clean. Room was clean. Convenient to area attractions Read moreGenuine Hotels.com guest review
"Nice place to stay"
Priced right and convenient to where we needed to be for an overnight. Fun to have a whirlpool tub in our room. Very comfortable beds.Genuine Expedia guest review
"Visit with 2 dogs"
Our room was at the end of the hall which made it easy to get to with dogs.we came in the side door, avoiding the lobby. Staff was very friendly.Genuine Expedia guest review
Pictures did not reflect the actual rooms. Bathroom small, dinghy , toilet running all the time. Pool is not enclosed, as the pictures show. Half of a roof is done. Glad we were only there one night.Genuine Expedia guest review
"Great value for the price."
Hotel staff extremely helpful and pleasant. Breakfast variety was more than expected.Genuine Expedia guest review
Un-clean and in desparate need of overhaul. Peeling wallpaper, dirty walls and poor service equals horrible stay.Genuine Hotels.com guest review
"stay only if you must"
cracks on a wall and purely maintain, carpet smell like mold, laud air-conditioner On top of it got call from front desk At 3:30 am to confirm if we checked in..Genuine Expedia guest review
I have been to cleaner hotels in 3rd world countrys, this place was awfull.....will never stay at a Quality ever again! Should of stated at The Hampton Inn.... The breakfast was cold and had to ask for bread and coffee, bad selection of food....Genuine Expedia guest review
It was a one night away to reconnect. The room was nice and seemed freshly remodeled.Genuine Expedia guest review
We had a great night sleep with a good breakfast in the morning! :)Genuine Expedia guest review
"Nice Hotel close to Newport"
Very pleasant stay. It's a pet friendly hotel which is a big plus. Good breakfast.Genuine Expedia guest review
The hotel was very nice, but still a little rough in some areas. We would stay there again. Outside and the entry was beautiful, room was very nice but the hot tub was a little noisy.Genuine Hotels.com guest review
"Decent hotel to shuttle into Newport for the price"
Saw a concert and sleptover. Better than I expected,pretty good spread for breakfast!Genuine Expedia guest review
Beds are ok, And the rest is really awkward, the air condition location so wrong doesn't really cool off the room, The tv is from the 80' The sower has mo vent and it was broken, our room was far from the loby and has no wifi. Not Recomended even for freeGenuine Hotels.com guest review
"do NOT stay here"
gross, dirty, ugly, old, run down, out of date, not clean, gross breakfast, horrible hotel. however the staff did try and make our stay the best they could but it would take another hotel to have made us happy. DO NOT STAY HEREGenuine Hotels.com guest review
"10 min to NavSta Newport, 15 min dwtn Newport"
Staff was excellent. New owners are refurbishing and doing well. Beds were extremely comfortable and rooms were clean with the usual amenities. Would stay there again. Very close to Navsta Newport. Included breakfast was excellent.Genuine Expedia guest review
"Middletown Newport Quality Inn"
There wasnt much quality here folks.. Beds were comfortable that was about it ,Breakfast was basic and the Waffle maker and toaster did not work , Coffee was spit out and tossed.Genuine Expedia guest review
"An expensive bed in a less than comfortable room"
The hotel is in flux do to remodeling so everything is dusty & exposed. There were notices about the renovation of the pool so I was expecting that but the breakfast room, the hallways, the hidden ice machine which only staff can use for you- was not expected. The room was poorly designed with a dresser in the doorway leaving just a few inches of clearance […] and many of the lights & outlets not working. Considering the cost, it was easily the worst hotel experience ever. Read moreGenuine Expedia guest review
"Convenient for The newport Folk Fest"
I was a little late looking for a place to stay for the Newport Folk Fest but this came up on Expedia so I took a chance. They are in the process of renovating which explained the good price. The bed was comfy and the upgrade to a room with a hot tub was nice. Very basic room but the fridge was handy and it suited our purposes. We left to go to the […] Fest Sunday in such a rush that we left our Fest blanket on the bed and I left my IPod speakers there. When we stopped back to get them that evening the staff had washed and dried our blanket for us and the speakers were waiting for us. Definately good people :-) Read moreGenuine Expedia guest review
"Not bad for the price"
A former Ramada that was really let go, now under new owners who are putting money back into it. Room was clean and comfortable. I think this place will only improve over the next 12 months. Good place if you need an inexpensive room in or near Newport and don't care if the hotel is luxurious. Location was great and they put out a nice continental breakfast. […] Very accessible and only a couple of easy direct miles from everything you would want to do in Newport. Staff was friendly and helpful. Read moreGenuine Expedia guest review
"Very Comfortable Overnight Stay"
My husband and I stayed here for one night while we caught a show in Newport. So our aim was to find a comfortable and economically prudent hotel to spend the night in before we traveled back home the next day. This hotel was the last one available for the day we were staying that wasn't too far from Newport and it didn't cost as much as the others. […] The hotel is old (thought we might get stuck in the elevator) but comfy. There are some things that should be replaced (like the carpet in the lobby and in the halls) but overall it was a pleasant experience. The pool renovation is very unsightly especially since its right in the front of the hotel. I must say, I was pleased with our Deluxe King room except for some very tight corners due to the way the room is furnished. While I might stay here again, I think it should cost less. Read moreGenuine Expedia guest review
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