All hotels in Santa Clara, California, United States of America
1 room, 2 adults
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1655 El Camino Real, Santa Clara, CA, 95050, United States of America, ‏‎866-925-8648
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3.9 / 5Good

Score breakdown (from 91 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    3.9
  • Comfort
    4.0
  • Condition
    3.9
  • Neighborhood
    3.9
4.0 / 5Excellent
"Excellent Staff"
This was a last minute reservation. The gentleman who checked us in was incredible! Not only was he courteous & efficient, he was very helpful in helping us find nearby restaurants & sights. The rooms were updated & very clean. Breakfast was good & well stocked. Would definitely stay here again.
Genuine Expedia guest review
Other trip Apr 20, 2015
M
US
4.0 / 5Excellent
"good hotel for the price"
out of the two hotels we stayed in in Santa Clara, this one was by far the best
Genuine Expedia guest review
Other trip Apr 8, 2015
Shelly
US
4.0 / 5Excellent
"Actually a Best Western - Not a Ramada"
When I booked it was as a Ramada, but when we got there it was a Best Western. When I checked in I was very reluctant as I have not always had the best experience at Best Westerns in the past. I was pleasantly surprised!! This hotel has been completely refurbished and was one of the nicest hotels I've stayed in a while. I typically stay at Marriotts - I am at the Gold level - and I would say these rooms were as nice as most I typically get at a Courtyard or Springhill Suites. Only thing I didn't care for is the rooms opening up to the outside, but I had anticipated this as Ramada's are typically this way.
Genuine Expedia guest review
Other trip Oct 16, 2014
A Traveler
US
1.0 / 5Poor
"Horrible hotel"
Horrible, horrible. Dirty so noisy I could not where from, either air conditioning unit, turbine fan in the bathroom or from the street bus stop in front of my window. Was not notified under renovation, housekeeping walked into my room without knocking. Fridge and microwave obviously hd not been cleaned in a long time and freezer hd mold. Only possible good thing could say is that the staff in the front desk was very nice and willing to refund my prepaid reservation.
Genuine Expedia guest review
Other trip Jul 4, 2013
CZIH
US
3.0 / 5Good
"Mediocre at Best"
This hotel is currently converting from a Ramada to a Best Western, so there was a fair amount of construction going on at the hotel. It would have been nice to know this at the time of booking. The room was large enough and the bathroom facilities adequate, but lighting was inadequate throughout the room. Further, the A/C was located in a spot where the air had to travel over a wall to get to the main part of the room, so it wasn't very adequate at all. The beds were not very comfortable either, with lumpy mattresses. The breakfast provided was just bread, dry cereals and the like, and was available in the small lobby. It was OK, but just barely. I would not recommend this hotel at this time; at least not until after the conversion is completed.
Genuine Hotels.com guest review
1 night trip Jun 19, 2013
A Traveler
US
3.0 / 5Good
"Under construction"
There was a lot of construction going on outside. The room was old looking and the bathroom looked run down. The bed was comfortable and it was quiet.
Genuine Hotels.com guest review
1 night trip Jun 5, 2013
A Traveler
US
1.0 / 5Poor
"Ramada awful"
Worst motel I have ever stayed at
Genuine Hotels.com guest review
4 night business trip May 8, 2013
Bud
US
3.0 / 5Good
too much construction (no gym, pool, limited parking). Beakfast options were limited.
Genuine Hotels.com guest review
4 night trip Apr 22, 2013
A Traveler
US
2.0 / 5Fair
"Not quite"
So the pictures of this place are very deceiving. The rooms were very average. The bathroom area and breakfast were not good at all. For the price we expected a lot more!
Genuine Hotels.com guest review
1 night trip Oct 15, 2012
Chad
US
4.0 / 5Excellent
"Pretty good value."
Overall I do recommend this hotel. It was great for the price and close to my place of business. Neighborhood was not bad. Room was clean and quiet. The only problem I had was with the room keys: every time I left the room I was unable to get back in and had to get help from the front desk. Apparently they were having issues throughout the hotel with their key system. The staff were very friendly and apologetic about this problem. Hopefully they get this issue resolved soon. Plenty of dining options near by. I would stay here again.
Genuine Hotels.com guest review
2 night business trip Oct 16, 2012
Geoff
US
4.0 / 5Excellent
"Inside/Outside"
The service was very nice. Any time we needed a cab, we got one. I was only there for one night but the room was enough. Good thing is that the room had a frig. The outside of the hotel does not do the inside justice. The rooms are good but the outside of the hotel needs a makeover.
Genuine Hotels.com guest review
2 night business trip Oct 9, 2012
A Traveler
US
1.0 / 5Poor
Got charged $100 when I checked in. The room had no AC it was hot and stuffy
Genuine Hotels.com guest review
1 night trip with friends Sep 22, 2012
anonymous
US
4.0 / 5Excellent
"Close to Santa Clara University"
The room was redecorated very nicely. However the bedding had a whole (cigarette burn?) Front desk staff seem bo be training someone which was fine. However, as a woman staying alone, I would have prefered, and did request a room on the second floor, but my request was denied, I believe because I was only staying one night.
Genuine Hotels.com guest review
Business trip Oct 7, 2012
A Traveler
US
3.0 / 5Good
"2nd floor room fiasco"
Requsted first floor room. Grumpy desk clerk said he did ot receive this request so I was assigned 2nd floor. I am 86 and have problems wih steps. They did transfer me after 2 nights to 1st floor room. No Internet except in Lobby. Really outrageous in Silicon Valley. I found another motel when I could!
Genuine Hotels.com guest review
Other trip Sep 30, 2012
Anon.
US
2.0 / 5Fair
"Challenges with the room utilities."
The Internet connectivity leaves a lot to be desired, and there is no technical support for help in fixing it. The plugs in the room were not working properly.
Genuine Expedia guest review
Other trip Sep 26, 2012
Ramy
US
2.0 / 5Fair
"internet access a problem!"
The internet was constantly going down. Two of the six nights i stayed at this hotel, i did not have access to internet in my room at all. The other nights they would have to reboot their router every few hours. Very frustrating especially since this is the silicon valley!!
Genuine Expedia guest review
Other trip Sep 17, 2012
A Traveler
US
2.0 / 5Fair
"rude desk service, dirty lobby"
Typical San Jose, lousy neighborhood, don't go out at night. Clean room but very uncomfortable. Noisy wall unit AC. Of course the room is 90 degrees when you get there.There are no amenities here.The only redeeming feature is quick access to the highway.
Genuine Hotels.com guest review
Other trip Sep 16, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Very pleasantly surprised on the quality"
For a hotel of this type, we were very pleasntly surprised by the quality of the rooms and the facilities on offer. The room was large, modern and well appointed. Staff were very friendly and helpful. The breakfast offering was much better than expected for a hotel of this type.
Genuine Hotels.com guest review
2 night trip Dec 24, 2012
Graham
GB
3.0 / 5Good
"good"
No Bell service and Taxi help , Breakfast is not at all good.
Genuine Hotels.com guest review
Other trip Sep 18, 2012
A Traveler
IN
4.0 / 5Excellent
Very good stay , clean rooms and friendly staff, close to Restaurants and facilities,
Genuine Hotels.com guest review
Other trip Aug 31, 2012
A Traveler
AU

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Bra hotell nära SAP center"
Best Western University Inn, Santa Clara. Fräscht hotell med nyrenoverade rum. Rummen var lite mindre än på vissa andra hotell vi bott på i USA, men helt ok. Det fanns en pool som såg trevlig ut, men som vi inte hann med att använda eftersom vi bara sov en natt på hotellet. Mycket bra frukost, bl a fanns fruktsallad, vilket uppskattades! Vi kom lite tidigt till hotellet och fick checka in kl 13.00 utan problem, trots att incheckning egentligen var kl 15.00. Hotellet låg c:a 20 min från SAP center, vilket var praktiskt eftersom vi besökte ett event där.
Genuine Hotels.com guest review
1 night family trip Aug 3, 2015
Mikael
SE
4.0 / 5Excellent
"Service 는 만족 그러나 호텔의 황당한 실수"
호텔의 Service 나 청결 정도는 만족했으나, 숙박 후 1달 가량 있다가 호텔측의 이중 결재로 인해, 확인 전화를 하느라고 국제 전화 요금 엄청 깨짐..호텔에서 결국 실수를 인정하고 제 카드사에서 추가 결재는 어떻게 막았지만, 거의 3주동안 확인 하느라고 고생했습니다. 숙박 후에 저와 같은 일 겪지 않도록 확인 잘 하시기 바랍니다.
Genuine Hotels.com guest review
2 night business trip Apr 21, 2015
JUSANG
KR
4.0 / 5Excellent
Personalet var ikke sæpecielt venlige men virked nærmest irriteret over vires besøg, dog var det et godt og pænt værelse. Indkøbs muligheder tæt på. Morgenmaden ikke noget specielt men ikke dårligt. super godt internet.
Genuine Hotels.com guest review
1 night romance trip Jul 17, 2015
David Brisson
DK
4.0 / 5Excellent
Wonderful stay
Genuine Hotels.com guest review
4 night business trip Jun 30, 2015
A Traveler
HK
4.0 / 5Excellent
Our best place to stay in Santa Clara trip
Genuine Hotels.com guest review
2 night business trip Jul 18, 2015
A Traveler
TW
4.0 / 5Excellent
"Good"
Very clean
Genuine Hotels.com guest review
1 night family trip Jun 30, 2015
Yen-Ting
TW
4.0 / 5Excellent
"Friendly place"
Good value for price if you need a place to sleep for one or two nights. Didn't use breakfast because there's restaurants all around.
Genuine Expedia guest review
Other trip Nov 12, 2012
Erwin
NL
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night family trip Aug 13, 2015
A Traveler
US
3.0 / 5Good
Genuine Hotels.com guest review
1 night family trip Jul 22, 2015
Tommy
US
3.0 / 5Good
Genuine Hotels.com guest review
1 night family trip Jul 20, 2015
Madeline
US
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night family trip Jul 1, 2015
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night business trip Jun 29, 2015
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night family trip Jun 10, 2015
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
3 night business trip May 13, 2015
Kenichi
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night business trip Mar 20, 2015
A Traveler
US
3.0 / 5Good
Genuine Hotels.com guest review
1 night trip Jun 7, 2013
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night family trip Oct 13, 2012
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
Other trip Sep 20, 2012
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night family trip Jul 19, 2015
Robert
CA
3.0 / 5Good
Genuine Hotels.com guest review
7 night trip Jul 1, 2015
A Traveler
GB
5.0 / 5Outstanding
Genuine Hotels.com guest review
Other trip Aug 31, 2012
A Traveler
FR

TripAdvisor reviews for BEST WESTERN University Inn Santa Clara

Overall rating:Based on 193 traveler reviews

Most recent traveler reviews:

Overall Rating
"Someplace near Kaiser Hospital Santa Clara"
08/30/15 TGO2013 Santa Rosa, California
Kaiser Hospitals has a program called "Centers of Excellence" which makes sence as they center specialty treatments in different hospitals throughout the Bay area. The program does cause the patient to find lodgings near the hospital. We found this Best Western via Kaiser and Tripadvisor and it was a good selection. This is a small "motel w/auto court" facility but it has been remodeled very well. While the room was typical motel in size the deco was excellent....comfortable, well lighted, nice bath with a real tub (not plastic),great bed, refer, micro, coffee all nicely done. The 2 nights we were there it was very quiet. The AC worked very well. Over all a nice stay. 15 minutes away from Kaiser Santa Clara was fine. The Motel was across the side street from a nice city park. Not a "vacation" facility but very nice for our purpose.
Overall Rating
"Nicely Remodeled"
08/27/15 willie w Elk Grove, California
This Hotel has been remodeled and they did not hold back. everything is beautiful and up to date the beds are very comfortable and make forget about the rooms being on the small side. in addition to all of the new stuff I can't go on without mentioning the staff. when you arrive at this hotel you are welcomed like a family member that has been gone to long. they really make you feel good to be there. the breakfast is excellent. It's location is really close to everything you need.
Overall Rating
"Right when I walked in my room..."
08/17/15 John H San Jose, California
Saw a cockroach on it's back, with the feet still moving. I guess you can say it was there to welcome me. Called the front desk and was given another room. Then one of the employees felt the urge to knock on my door and tell me it was not a cockroach. The person at the front desk was extremely friendly during check it.
Overall Rating
"One of the Best, Best Westerns"
08/02/15 KKSugar Sugar Land, Texas
We've staying in many, including another on this trip, but this Best Western is very beautifully done. All the same breakfast, but the beds are comfy, it's clean, stone and rock accents all over the place. Pristine landscaping. Well lit rooms. It's just done well. My husband and I used up some of our points to stay here with family, and as my husband put it, "If you have to use up your points, at least it's at a hotel like this one."
Overall Rating
"another excellent stay"
08/02/15 Northwest_clan Portland, OR
this hotel provide a quiet, peaceful experience in the middle of a very busy town. The management treats guests with respect and truly seems to care about any problem you have, large or small. The hotel has been remodeled recently so furniture, carpets are in excellent shape, and beds are wonderful!
Overall Rating
"Nice place to overnight"
07/30/15 earnestxxxx Redding, California
We needed a place to overnight for a large concert at Levi's Stadium. This place was the perfect fit! The front desk guy was so nice and accommodating, told me about the various options available for getting to the venue and when he found out I had tow teenage girls with me (we were going to see One Direction) he gave me 2 beach balls for them. The room was very clean and nice, clearly a recent refurbish. Beds were comfortable and the layout was adequately spacious. Good free wifi, decent morning breakfast options. I would stay here again.
Overall Rating
"two night visit"
07/28/15 michael p Escondido, California
reserved the room for two nights check was very easy, Dave P. made it so simple and he was a great guy. the room was very clean and updated. breakfast was great lots of assortment for the foods. easy to find. will use again if I'm in the area!
Overall Rating
"Helpful Staff, Cockroach in Room"
07/23/15 Lizzy B San Diego, California
Overall, a mixed experience. Pricey for a glorified motel (paid over $250 for a weeknight), but that's the area. Welcome to Silicon Valley! Let's start with the positive. I give the staff who checked us in 5 gold stars. They were extremely accommodating and helpful in getting us checked into our rooms early. After an early morning flight, we showed up around 10:30 am and asked if they could get us checked in early (we fully expected to have to wait a few hours). They had us in our rooms by 11:45 am, when check in wasn't until 3 pm and check out was noon. I was impressed! The staff was also helpful in ordering a cab and in making lunch and dinner recommendations. Other positives included the coffee, tea and water that was always available and the free breakfast. Now for the negative, I found a cockroach in my room! I returned back from my work event to find a cockroach on the bathroom sink. In trying to get the cockroach, it ran and hid under a crack in the door frame. Later, I went down and told the front desk, and they offered to send up maintenance. I didn't feel like maintenance could really do much, but I acquiesced. After waiting 30-45 minutes and not hearing from maintenance, I called the front desk at 10 pm and told them I was just going to bed. I wasn't sure maintenance could help, and I needed to be up at 5:30 am for another early morning flight. I checked the room for any creepy, crawly creatures, didn't find any (thank God!) and went to sleep praying I wouldn't see the cockroach again (I didn't).
Overall Rating
"Great Stay"
07/22/15 Kimberly J Cameron Park, United States
The hotel has been remodeled and is very clean and comfortable. The staff was very friendly and accommodating. Also the breakfast was good Good with scrambled eggs, sausage, and potatoes. I would stay at this hotel again.
Overall Rating
"Personable"
07/21/15 Aubrey O Eden Prairie, Minnesota
Here on business for a few days. Breakfast was delicious, staff was beyond personable and accommodating! I will be back if I have business in this area again! Great place, nice amenities; fitness room, clean pool.
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