wonderful experience. Very clean room, the staff was great especially the bartender. Wish the hotel was equipped with a microwave, the only disadvantage.Genuine Hotels.com guest review
My stay was greatGenuine Hotels.com guest review
"Metro is on Point"
Convenient and a great value. Friendly staffGenuine Hotels.com guest review
This was one of the worse hotels I've stayed in. The rooms ac would not turn off, we froze all night. The TV did not work, the carpets were very dirty. I called downstairs to inform the front desk, the clerk said the room had not been used in a long time and he could move us at 2:00am. Then at 8:00 am housekeeping was banging on the door and the new […] front desk called at 8:05 asking if maintenance could come in to fis the issues. Really, we barely got any sleep, and then you wake us up first thing. When I went to check out, I told them about my complaint they took my number and said management would call me, that never happen. Needless to say I will never stay there again Read moreGenuine Hotels.com guest review
"Scary Ms. Larry"
My first instance of displeasure came from the front desk manager, Nora Larry, I was waiting in line waiting to be assisted and she acknowledged me in an raised tone as if I didn't acknowledge she was available fast enough. Now to my room, she gave me the worst room the hotel has room 1012 (avoid rooms ending with 12 they have some sort of vent that […] runs through them that makes a lot of noise for much of the day and night) the ceiling leaked onto my clothes, the toilet seat had cigarette burns on it (in a non-smoking room), and the water pressure in the shower was pitiful. I also found it weird that the hotel does not have side entrances and exits, and only has one emergency exit that leads outside. The second floor of the hotel is nonexistent on the elevator because it is basically a horrible nasty storage floor that looks like something out of a scary movie, they really should keep the door closed from the stairwell. Before this stay I would have rated this hotel a 4 out of 5 based off of my previous experiences. Now after dealing with Ms. Larry for the first time I'd give it a 2 out of 5. Read moreGenuine Hotels.com guest review
overall it was really niceGenuine Hotels.com guest review
Convenient to metra. Good priceGenuine Hotels.com guest review
You can't beat the price. The hotel was clean and continental breakfast was pretty good.Genuine Hotels.com guest review
It would have been better off the rooms had a microwave.Genuine Hotels.com guest review
GREAT STAY. NO PROBLEMSGenuine Hotels.com guest review
"A work in progress"
The rooms need some work peeling wallpaper and the tub was peeling.Genuine Hotels.com guest review
Breakfast was relly good.Genuine Hotels.com guest review
Older hotel. Poorly maintained rooms. Nice staff.Genuine Hotels.com guest review
Hotel staff very helpful, complementary breakfast satisfactory, room cleanliness and layout satisfactory. Shuttle service very useful. Would recommend hotel and use it again.Genuine Hotels.com guest review
The hotel was very nice, the breakfast was excellent, the staff was friendly and very helpful. My room did not have a refrigerator, however when I went to the front desk and inquired, one was brought to my room immediately. The hotel is close to places to shop and eat; in walking distance. It is also close to getting back on the highway. I would definitely […] come back again when I am in the area. Read moreGenuine Hotels.com guest review
"my opinion of this hotel"
We liked the hotel overall. Though there were some issues with the hot water taking a long time and the absence of some kind of breakfast without paying extra, we really liked the hotel. Additionally, there was no ice available but if we need to stay in the D.C. area again, I would stay at this hotel.Genuine Hotels.com guest review
ut was great. I want to go backGenuine Hotels.com guest review
"One night stay"
Easy parking, front desk was friendly, room was clean, a little dated bathroom but all in all, more than I expected for price, really a good valueGenuine Hotels.com guest review
"WOW!! Pleasantly Surprised!!"
I went to DC as a getaway with the Mrs. to see my Dad and her to visit some sites she had never been to. I normally don't do 3rd party bookings, but Hotels.com gave me a great deal within my price range. I looked at some reviews and was a little concerned i.e. billing,cleanliness,and service....dont believe it, they are a well oiled customer service […] team!! From Nora at the front, housekeeping and the breakfast host. They were welcoming, friendly, clean all the way around, and the breakfast fine for hotel buffet style( just a 1/2 hour later on the weekend.....thanks)!The free and timely shuttle to the Metro was an extra treat, it really gave us added time together without the worry of parking and driving logistics. I have never seen a fitness area as large except in larger resorts in other countries...just stay on top of the stocking and wiping down. This is our spot while in the DC area!! Read moreGenuine Hotels.com guest review
"Left out in the cold"
The shuttle is a convenient way to get to the metro or the trains and they have a schedule when it operates but it is not clear that you have to call ahead 10 minutes before the scheduled time to request that you be picked up or it will not come. Consequently, I waited in the freezing cold for 45 minutes unnecessarily. I also requested extra pillows […] and did not receive them until I requested a second time. The phone in the room did not work and the bathroom was not completely clean when I arrived. The free breakfast was ok except for the eggs and coffee. Read moreGenuine Hotels.com guest review
"Nothing great, nothing awful!"
Hotel is part of shopping block. The hot water took a while to reach the room. Comfortable enough. D.C.-So higher priced than it should be. 50 minutes by metro to National Mall or about 20+ minutes by car. Plenty of parking. Business center is old. Bar area isn't great. It was good enough. If your picky I am sure you could find issues but I did not […] encounter any. Breakfast place about 4 minutes up the street by car is good! Called pancake house I believe! Read moreGenuine Hotels.com guest review
"Away but just 30 minutes on Metro to downtown"
Away from DC but close to New Carrolton Metro and Amtrak Station linked by a hotel shuttle. Easy on your budget and just 30 minute Metro ride to Downtown.Genuine Hotels.com guest review
"Metro Points in Carrollton, MD"
Overall was good. Shower never got hot enough (lukewarm). Food was good..I ate at the bar each night.Genuine Hotels.com guest review
"Great Stay Lovely Staff"
We loved our stay. The staff was friendly and very helpful. We will definitely make this our go to place .Genuine Hotels.com guest review
"Great time @ Metro Points"
Pros The metro is 10 minutes from the hotel the staff was extremely accommodating when we needed a room change IHOP is behind the hotel you can walk there free breakfast If you need a cab from the Metro it's 5 dollars Cons The last shuttle bus pick up is @ 10 pm I feel the last pick up should be midnight they have adjoining rooms Breakfast was a little […] bland and not much variety The curtains were a little dirty Metro Points is really nice and accommodating.I would stay there again and I would also recommend it to my family and friends. Read moreGenuine Hotels.com guest review
"Comfortable but no communication"
My stay was surprisingly wonderful, except they didn't mention any charges at check in after the bill was paid for ahead of time. If they're going to charge customers after they've already paid ahead of time, then they should at least give the customer the common decency and respect to advise them of such action. People don't like surprise charges and […] no legit reasons. Read moreGenuine Hotels.com guest review
I would not stay here again. Positives were the shuttle to the Metro Station for DC access. The room was overall decent with free wifi. I don't usually demand much from a room. But on the 3rd night of our stay, we returned to the room at 9:30 PM, first our key card didn't work, and when we got in our room it had not been cleaned. No towels, nothing. […] Front desk said they couldn't figure out who was staying there. There was clearly a great deal of confusion about what was going on. In the end, all we got was clean towels. I was told I could not get a bill adjustment since I had paid thru a 3rd party. Also, the breakfast was horrible. and there was no free USA Today. Read moreGenuine Hotels.com guest review
"Great for a DC visit"
Everyone was great. Very close to the Metro.Genuine Hotels.com guest review
"Good stay at a great rate."
Stay was great. Hotel staff is very professional. They recommended good restaurants. Only complaint is that the bath towels are like cardboard.Genuine Hotels.com guest review
"Great Staff Good Price"
I needed a clean comfortable room at the last minute due to my being called back to work at the last minute, and The Metro Points fit the bill. Special Thanks to Lavere (front desk) for his professionalism & kindness.Genuine Hotels.com guest review
"unfriendly front desk ruins everything"
very lousy front deskGenuine Hotels.com guest review
"a good choice for the price"
Pretty darn good for the price. Got left at the train station waiting for about an hour by the shuttle driver, but it was a one time incident and the four days we spent there were pretty good. Breakfast was a bit bland, but filling. the hash on the last day was good, wish we had had it the other days.Genuine Hotels.com guest review
"Nice hotel good price for DC area"
Nice Hotel, nice room, clean. Nice staff. And good price for Washington DC Area. Free parking, you can go to DC downtown on 40 min at day and 20 min at night.Genuine Hotels.com guest review
"Nestled in the heart of a busy town."
This is a wonderful hotel. Nestled right in the heart of a busy city. The hotel is near the New Carrollton metro station, the I-495 beltway and Rt. 410. There is a IHOP restaurant and other wonderful fares for dining right in the same center. But if you choose to stay indoors, enjoy the night-time bar and snacks while watching the big screen TV in the […] lobby. For me, I hiberated in the comfort of the cozy bed. I loved to clean,white beautiful sheets and warm comforters. This hotel has a lot to offer for the local and out of town traveler. Best.. The hotel offers wonderful amenities. Read moreGenuine Hotels.com guest review
"Quick Business trip."
The hotel was easy to locate with a GPS device. The receptionist was VERY courteous! The lobby was spacious and clean. My room was very comfortable and the king size bed was comfortable as well. The motion sensors that controlled the light leading to the bathroom as well as in the bathroom were actually a safety feature that very few hotels have. I […] stay in hotels 5-6 times per year on business trips. I have not seen this lighting fixture in any hotel. The complementary breakfast was GREAT! I was impressed! I will recommend this hotel to others who will be traveling in that area. Read moreGenuine Hotels.com guest review
I like the staff. I had to pay for a microwave. There was no pool. There was no room service. Shuttle service was good. It was a very nice hotel. Everyone working there is Spanish. I felt like I was ignored until I spoke spanish to them. Then they became much nicer. There is a small bar downstairs which I used. Restaurant w small menu but I ate outside […] the hotel there were resturants and things in walking distance which was very convenient. Over all I will go back. I just wish there was a pool. And im a lil irritated about the microwave thing. Another guest told me they didnt have to pay for their microwave so I may have gotten gipped. But ill still go back. Read moreGenuine Hotels.com guest review
"Lousy customer service"
The front desk sucks, customer service is not part of their training.Genuine Hotels.com guest review
"Pleasant overall; Outskirts of DC area."
Stayed there for the Marine Corps Marathon. Overall a pleasant experience. It is only about a 1/2 mile away from the New Carrollton metro station(THE LAST stop on the metro line), I didn't realize that and was a bit disappointed it was so far out. The neighborhood isn't great, but seemed safe enough that I felt safe parking my car there.Genuine Hotels.com guest review
No tooth paste and brush at room. We have to get if from the counter. Creamer is not available at room. We have to buy it at their restaurant. Shaving razor and shaving cream is not available. No drinking water at room.Genuine Hotels.com guest review
"Great for money"
I travel a lot and hop from hotel to hotel for business. This hotel was worth the money. Service was good. People were nice. The food was horrible and if it had a rating for that it would be a 0 or 1. No room service and it tasted like microwave meals.Genuine Hotels.com guest review
I stay here once a month. It seems like every time there is an convention going on i loose out on my room reservations. I requested a king room like always and the last 2 trips ireceived a double. Not cool at allGenuine Hotels.com guest review
"The Metro Point was the best!!!!!!!"
We loved our stay my husband and myself!!!!!! The only problem was the shuttlle to the stadium. The driver left us at the bus stop where we had to walk far to the Navy and Not. Dame game and charged us $20 ahead which was $40 we could have taken our car for that amount and he was unfriendly thats why nobody tipped him!!!!!! Coming back was just as bad […] that long walk from the Stadium in the cold!!!!!! Read moreGenuine Hotels.com guest review
Stayed several nights had a great experience. Room was always made up and cleaned and frsh towles were left. The breakfast each morning was great, there was always plenty to eat. Shuttle service to the Metro station was a plus also, although the day we used it it ran a little off schedule going to the station but shuttle arrived on time for pick up […] once we returned. Would stay here again if in the area again. Read moreGenuine Hotels.com guest review
Convient to highway , food, Resturants and fed X fieldGenuine Hotels.com guest review
"LOVED THE WHITE BATHROOM......"
I was very impress with the bathroom...very niceGenuine Hotels.com guest review
"A getaway to remember"
It's was very very fantastic. The cleaners were very very amazing. Mr Sam the shuttle driver is an amazing manGenuine Hotels.com guest review
"Great hotel located near FedEx Field"
The hotel was clean and the staff friendly. The room was better than expected. The only issue I had was the hot water in the shower was not so hot and there was none in our sink in the bathroom.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Dina: Thank you for taking your time to review our property. We are very sorry about the hot water, we will make sure the problem is corrected right away. Looking forward to seeing you again in the near future.
"Washington DC visit"
Very helpful staff. Convenient for traveling to DCGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Enaune: Thank you for staying with us and for the 5 star rating. It was our pleasure to have you as our guest during your trip from Texas. If you are ever in the area again we will be ready to welcome you.
"Navy Football Game"
The hotel staff were outstanding and assisted us in every way. The rooms were clean, as were the accomodations.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Rick: We thank you for posting your comments about our wonderful staff members, we look forward to welcoming you again.
"Good breakfast, bad neighborhood."
I wish it was in a better part of town. The hotel itself was nice and it was convenient for our destination (FedEx Field) but the shops in the area were very poor.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you for your review and for choosing our hotel for your accommodation needs. We appreciate your recommendation to others, If you are ever in the area again we will be happy to host you again.
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