"Not the Best"
I stayed here just because of location. Metro Points is close to my mother's home and my boyfriend and I needed a place to sleep for 4 nights. The walls are paper thin and since the hotel is being renovated, it was impossible to sleep past 8am. The rooms are okay. I've stayed here before and the rooms look much better than before after the renovation. […] The bed was comfortable and there is a coffee maker, which is nice. This isn't my fist option for hotel stay, but it was convenient and got the job done. Read moreGenuine Hotels.com guest review
Compared to other hotels in DC this was very reasonable priced. Only negative is they have no swimming pool or spa.Genuine Hotels.com guest review
"Fulfilled its purpose"
The staff was very friendly and the room was just what we needed for a one night stay. The bed was fantastically comfortable! The only issue I had was if upon arrival the hotel is on your left, you have to go down the highway some and make a strange U-turn that's a little confusing for people unfamiliar with the area. But it was still easy to find. […] It also took longer than we expected for some commodities to be brought up to the room. Overall, if I'm ever in the area again I might consider staying here again. Read moreGenuine Hotels.com guest review
Hotel was clean, service was good. the shuttle is convenient. the on site restaurant was decent and convenient. good gym equipmentGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you for sharing your comments with us. Our goal is to provide a great customer service to all our guests. We hope to see you again soon.
"Nice hotel for the price"
I wasn't expecting too much for the low price and proximity to DC but was pleasantly surprised. Clean room, good breakfast and convenient location. I would recommend this hotel to others looking for a value prices hotel in the DC area.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you Steve V. for staying with us and for taking the time to share your feedback. We strive to provide a good customer service to each guest, thank you for your recommendations to others. Looking forward to lodge you in the near future already.
"a nice suburban hotel"
A pleasant hotel with a better-than average breakfast buffetGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Dan We thank you for your kind comments about our hotel. We look forward to welcoming you in the near future.
In the middle of remodelingGenuine Hotels.com guest review
This hotel was clean and staff was very friendly and helpful. The rooms were very clean and the staff did a good job of making sure we had a clean and well stocked room to come back to each night. This hotel is very close to the subway which was convenient for visiting Washington D.C. I would stay here again.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you D. Johnson for choosing us during your visit from the beautiful state of Texas. We are thrilled to hear that your stay was well above average and very comfortable. We will always be here waiting to welcoming you many times in the near future.
"Old clean hotel in a shady neighborhood"
Close location to a subway is a big plus. Otherwise, it is pretty old building, bathrooms were motel style. Some of the staff wasn't friendly at all. Hotel was right at the exit with some ok restaurants but it is a black neighborhood around.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Lgor Thank you for your review. Please accept our apologies for not meeting your expectations, our staff is always willing to help each guest. Our neighborhood is in the suburbs and is becoming a very diverse area but very secure at the same time. We hope you give us another chance in the near future.
"Close to D.C. Area"
Decent but modern hotel. Bathroom could use a little work though. Pleased with continental breakfast but you can not bring their utensils back to your room so plan accordingly. Most restaurants close early but thank God for IHOP next door! Location is perfect to get in and out of D.C!Genuine Hotels.com guest review
"UNDER CONSTITUTION! !!!"
The motel it's self isn't too bad but it is under construction. It was raining outside and there were buckets catching the leaking water. Our room didn't have any leaks but many leaks in the lobby and stuff. Our window view was all construction. The carpet in our room felt sticky with lots of stains. The neighborhood surrounding the motel reminded me […] of the Bronx or Harlem. Don't leave the motel at night alone. Read moreGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Richie: Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay, unfortunately we had a leak coming from our roof due to a heavy storm we had some days ago but we were able to fix it right away. We hope you give us another opportunity to serve you better.
Wonderful amenities!!Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you for your great remarks and for choosing us.
"Nice Hotel with Breakfast included"
Everything was Ok for Me, my wife and my 2 kids... Perfect with shuttle to the train station... Only no good was the hall way carpet in the 6th floor... And my sofa... But still so good for long or short stays..Genuine Hotels.com guest review
I think that the knocking on door from the cleaning staff to clean the room can be an annoyance. I think that when you check in it should be stated when you are leaving so that they are not knocking on your door three and four times.Genuine Hotels.com guest review
Had a most pleasant and helpful stay, very clean, comfortable and enjoying I was very happy with my stay.Genuine Hotels.com guest review
Was a comfortable 3 night stay. Right down the road from the metro station.Genuine Hotels.com guest review
"You get what you pay for."
During my 2-night stay at the hotel, I must say that the biggest disservice is having a 3pm check-in time and should be clarified on their site & front desk. I booked on the Tuesday before we traveled from NJ for the holiday weekend. When I called to inquire if we could be accommodated for an early check-in over the previous days of my trip, I received […] a different answer each time I spoke with the front desk. The first was that I had to call the day before or day of my stay & it was based upon availability. The second was that they had not been advised of any rooms being available (While all sites, including the hotel showed it was NOT sold out for the weekend) The biggest insult of all was when I called just before our arrival and asked to speak with a supervisor/manager on duty. I was told that they were not available to speak with until 10:30am and was still unavailable. When we finally arrived, they advised the earliest time was 1:30pm and it would be an additional fee to do so. To me, this was not a significant enough difference to pay for, so we were stuck waiting almost 5 hours after driving the same amount of time with our host from the time we arrived in Maryland. As much as I would want to keep this hotel on my list of places to stay when I travel again, they have forever lost me as a guest at their hotel. Overall, the room was clean, comfortable bed, & would have preferred a mat to step out onto from the shower in the bathroom. Read moreGenuine Hotels.com guest review
It is unacceptable to confirm your reservation and tell you "we do not have a room" when you show up.Genuine Hotels.com guest review
I was very impressed with the quality of service and my room was very comfortable and relaxing, however the last few times that I've stayed there was a problem with the TV. Other than that my stay was very comfortable...Genuine Hotels.com guest review
Only weirdness was that there was no sub flooring or padding under the carpeting in our room. Can feel each irregularity in the concrete floor beneath the carpeting even with shoes on. Otherwise, the room and bathroom were very nice. Comfy bed.Genuine Hotels.com guest review
"~Midway between DC & Annapolis"
Free brkfst is decent. Room is nice and clean and cool. Bed -comfy. Only weird thing about room is they didn't bother with sub flooring under the carpet. Dips and bumps under the carpet.Genuine Hotels.com guest review
"Nice Place to Spend the Night"
Stayed here for day trips into D.C. Mall area. Hotel shuttle to train station was convenient and quick. Complimentary breakfast was satisfactory - Seattle's Best Coffee!Genuine Hotels.com guest review
nice hotel for the money.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you for your honest review
"Hop Skip and a Jump from DC"
The hotel is very clean. The room was very nice an d big. Very modern bathroom. The staff was great. The breakfast was good. It was a quick hop on the interstate to get to DC. Great hotel and the price was very reasonable. The only issue I had was I wish it had a pool for relaxation at night. I really can't say anything bad about this hotel. We stayed […] for three nights and totally loved it. Read moreGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you Monica for your great and thoughtful comments about our hotel. We deeply appreciate your feedback. We are sure you will be returning to us on your next trip, we will be ready to provide you with our usual high quality customer service.
The staff is wonderful. They went out of their way to help us with everything.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear traveler: Your comments are very delightful to us. We really appreciate your review. We hope to see you again soon.
Best option to eat is the nearest steak house.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you for your comments. Please come back again soon.
Very good - breakfast left a little to be desiredGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you for your great ratings about our hotel.
Bathroom facilities did not work - unable to get any satisfaction from staff, personnel very irate and refused to assist with conditions.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Please accept our sincere apologies regarding the issues you encountered during your stay. Your feedback will help us improve our operations. Hope to see you again in the near future.
"5points metro stay"
Great place. Staff was very attentive and responsive to issues arising.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Valentine: We are thrilled to hear your candid comments about our hotel. We really appreciate it. Looking forward for your return.
I was treated like a second class citizen by hotel staff. I will never use the hotel again....Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear traveler: We are deeply sorry to hear your comments. Our friendly staff always treat every guest with a high quality service. I can assure you that we never meant to make you feel this way. Hope you give us another opportunity to provide you with a better experience.
"Good and Bad"
With driving purposes it was easy to find and get to but a far drive and a far sit on the metro from downtown DC. The room was nice and accommodated us well but the neighborhood must have been terrible because there were poultice every way I turnedGenuine Hotels.com guest review
Well everything thing was ok but didn't have microwave or refrigeratorGenuine Hotels.com guest review
Hotel was in very good condition and clean. Great location and easy access to Metro for a trip into DC.Genuine Hotels.com guest review
"Great location and excellent hotel"
We were a famaily of 4. Great hotel. The lobby and the room were top class. Almost like a luxury hotel. Breakfast was included in the price. Excellent breakfast. Very happy to choose this one. Will come back next time.Genuine Hotels.com guest review
Front desk person real ignorantGenuine Hotels.com guest review
Please look at Google reviews for TRUE REVIEW!Genuine Hotels.com guest review
"REFURBISHED TO SATISFY"
My last stay at Metro Points Hotel was simply divine. I saw some refurbishment work that made the hotel more inviting and pleasing to stay for nights on end. Even the floor carpeting has improved.Genuine Hotels.com guest review
"Disappointed with the Service"
The Hotel itself is nice and fairly clean. However, booked the hotel months ago and when we arrived, which was late and after 12am, we were told that our twin room was not available, they had sold it, and we could have a double room with 1 bed. They were going to put up a portable bed, but took them a while to find it. We were offered to go to other […] hotel, but they were fully booked too. The hotel changed the room the following night, but no compensation, apart from a free drink which we had to fight for as well, were offered. Read moreGenuine Hotels.com guest review
"Good for the cost"
The location was perfect, very close to downtown. For the price it was very nice considering other hotels in DC charges from $200-350.Genuine Hotels.com guest review
No complaints. Nice place, easy to find!Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you so much for your kind review about our hotel. We look forward for your return.
"Great place to stay"
Everything from the staff to the location was greatGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you DENISE for your amazing review about our hotel. We look forward for your return. Best Regards
Good placeGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you for your feedback. Please visit us again.
"nice hotel but not quiet"
When i was checking in it was late and a big crowd of people in front of hotel playing loud music in there cars kinda made me uncomfortable. When inside very helpful and pretry quick with checking me in . The room hotel was very nice . So in bed I realized the outside noise I could hear very well and between EMS, FIRETRUCK, POLICE, and the tractor trailers […] it was not restful for the short term stay. Of 6 hours and shower pressure was horrible and breakfast was need some improvements. Read moreGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dar Garrick: We really appreciate your feedback about your stay. Please accept our apologies regarding the noise in the parking lot and rooms. I am please to inform you that starting July 1st, new windows will be installed in all rooms which will help reduce the noise levels from outside. Hope to see you again in the near future.
"One night and taking Metro to DC"
The hotel shuttle to the Metro station is great! Not in the best neighborhood, but ok.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Andrea S: Thank you for staying with us during your trip from NC. We are excited that you had a wonderful stay with us. Don't hesitate to come back to us in the near future, we will be waiting for your return.
"ok for the money"
If you are on a budget then this is the place fo ryou. Its close to DC and BMORE.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you HD for your kind comments. Based on your ratings looks like we didn't meet some of your expectations. Hopefully you will give us another chance to make things right. Best regards,
Comfy bed, but the entire floor was very muggy. i guess from the construction and heat. the bathroom could have been done up a little better. no complaints great room for a very reasonable price.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear traveler: Thank you so much for your candid comments about our hotel. We worked very hard to provide a better looking hotel to all our loyal guests. We will be waiting for your return in the near future.
Had a problem with a double booking got no help from the hotel or General managerGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Rev. W.E. Cox Sr: I apologize for the double booking incident and for us not being able help you the way you would have expect it. I sincerely hope that you give us another opportunity to serve you better in the near future. Best Regards,
1. Less light in room. Room with 2 queen beds had only one lamp between the beds. On requesting, there was no assurance of availability of extra. One was provided later as it became available. 2) There were issues with taking a single page printout. It was taking so much time that we finally left without a printout. 3) Breakfast quality is low. Especially […] for vegans there was hardly a good choice. 4) Shuttle does not wait for people for 5 extra mins at train station, but when it comes to arrival at the station for pick up it is 15-20 mins delayed from promised time Other than that, staff is friendly and coperative and the overall stay was very good. Read moreGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North ROOPAM CHOPRA: Thank you for your detailed review. It will definitely help us improve our daily operations. We always have a good feedback about our shuttle services, we are not sure what happened in this case but we will make sure it gets there on time. Hope to see you again in the near future.
Very cose to the function I was attending. Will definitely stay again when I/m visiting D.C. since you have a Metro shuddle. Rooms very clean & confortable & got a great price!Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Karem, M.L: Thank you for your honest review and kind comments. We really appreciate your recommendations to others. We will be waiting for your return.
"Good but needs water heater update"
Lots of updates to this hotel but hit water is still hard to get in the shower. I've stayed numerous times and have seen hotel before updates. And the water heater still needs to be fixed.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Tony C: Your comments are very special to us. As our loyal guests for so long we thank you for your feedback. We are currently working our our water heaters so we won't have any more issues at all. Hopefully on your next visit we are all done with the renovations. See you soon
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