"Would stay again"
Hotel was excellent everything was fine decent size room clean hotel staff friendly just neighborhood left a little to desire but would stay again at this hotel bravo to hotels.com for there selection once again they hit a homerun!!Genuine Hotels.com guest review
Clean room. Helpful and courteous staff.Genuine Hotels.com guest review
The hotel is nice and clean and the satff are very professional. I would recommend this hotel to friends and family. It's in a good loaction close to beltway and Metro.Genuine Hotels.com guest review
"Spruce it up a bit"
If I had to complain if would be about the towels... They were all either worn or dingy, not quite what you would expect from what appeared to be a renovated hotel. Everything else was well within reason.Genuine Hotels.com guest review
"Nice for business"
I've stayed at Metro Points a few times. The lobby area is very nice. I stay for business since its close to where I need to be. It's great for my needs.Genuine Hotels.com guest review
very niceGenuine Hotels.com guest review
great visit!Genuine Hotels.com guest review
The staff was great. The breakfast was decent. The lack of hot water in the shower was a problem. But overall it was a good room for the price.Genuine Hotels.com guest review
"Excellent and Great Price"
comfortable, clean and affordableGenuine Hotels.com guest review
"Horrible Customers Service"
The hotel was nice, ive been there once before, but the night manager which was a female she was very rude and disrespectful. See assumed that we was going to have a party an told us that police was going to be called. In which we was there for the total opposite, and other people was complaining about her actions also I hope you all do somthing about […] it because alot of people were not pleased including me and will not be booking rooms there again...By the way The first room smelled like mildew, had broken cabinets, they gave us another room it was better but didnt have a refrigerator. To be honest I wish I had spent my money else where. Read moreGenuine Hotels.com guest review
Firstly, when we checked in on our first night we couldn't get the room door open. I told the front desk and they said to push the door really hard cause the door gets stuck. The next day we went out and came back to the room...they was no towels in our room. From experience with other hotels when they clean the room they replace the towels one time. […] Secondly, when we were leaving to go out the doors wouldn't lock. We called for them to check it...we had to call twice after to ask them when someone is coming to fix it. When someone did come, he told us we would have to wait for him to fix it. I had to walk down to the front desk and change our room. We had to move everything into another room and we were late for our friend's wedding, the reason we went to Maryland. Came back to our room later that night and there wasn't any hot water. My husband and I really wasn't feeling to change rooms again so we just showered in cold water. The good about this hotel is free parking, complimentary breakfast and shuttle service to Metro station. WE WILL NOT STAY AT METRO POINTS AGAIN. Read moreGenuine Hotels.com guest review
"Close to my visiting family members"
It was ok. based on your service to us.Genuine Hotels.com guest review
Convenient to major highway. Clean and updated inside. Simple and fresh decor inside. I just hate when they copy your credit card. That should be illegal. Breakfast was complimentary; but awful. There is a IHOP in the same shopping center.Genuine Hotels.com guest review
Stayed here before this trip. And was satisfied both timesGenuine Hotels.com guest review
"Lovely place to stay"
The hotel was just blocks from the Metro line, with free shuttling back and forth. The room was excellent and the breakfast amazing.Genuine Hotels.com guest review
"Decent amenities and service"
While we didnt take advantage if everything, we enjoyed what we did. Front desk staff was exceptionally nice and helpful. Loved the complimentary shuttle to the metro station and the driver was very prompt each time. Hotel was bustling but quiet when needed. Rooms were very nice with nice facilities and new and up-kept furniture. One problem we did […] have was maid service was there between 830 and 9 every morning which I felt was too early. The first night of our stay we didnt get in until 3am and wanted to sleep in and didnt think about do not disturb sign. We kindly asked them to return later to which they did. The next two days we left sign on door and were out of our room by 930am. They had already passed our room and never returned. We did not have any clean towels and had to go to front desk to get those. We would have reused towels but there was absolutely no where to hang them up at so we ended up putting them in the floor to be replaced. The vacuum was being used in the hall at 8am sharp. This woke us up every morning and the vacuum was banged into our door multiple times. Overall we had a great stay. The free breakfast, shuttle, wifi, parking is what made us choose this hotel. Read moreGenuine Hotels.com guest review
Pros: The privacy Cons: Some of their policies like changing the date you would like to stay Location: There is a lot of places you can choose from to eat around the hotel My experience was great the staff was nice and respect my privacyGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear FM: thank you for your detailed and positive review about our hotel. We are happy to know that you and your family enjoyed their stay. We look forward to welcoming you again soon.
This is a comfortable hotel. The staff was friendly and courteous. I've stayed here a number of times and will continue to do so. Loved the breakfast.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Albert and Sylvia: Thank you so much for being our loyal guests for so long. We will always be ready to welcoming you on every time you stay with us. Can't wait for your prompt return.
I really enjoyed my stay. The bed was so comfortable, the front desk was very professional & very helpful, the restaurant food was delicious & the bar drinks were on point & not to expensive. They even had a shuttle bus that would take you & pick you up from the New Carrollton Metro Station. Overall I truly enjoyed my stay & I would DEFINITELY stay […] here the next time I just want to get away. Read moreGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Shawn B: Our staff is grateful for your honest review about your stay. We always try our best to provide our best customer service to all our guests so we can earn loyalty. We look forward to welcoming you again in the near future.
Horrible service front desk was rudeGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear traveler: Please accept our sincere apologies about your experience with us. We are not sure what went wrong but clearly we didn't provide you our best hospitality services. We hope you give us another chance to correct any issues on your recent visit.
"Reasonable for the price"
While the hotel was just ok, we also didn't pay very much for the room. No complaints, other than for our 2nd day, we were left with a single small bar of soap for the entire next day.Staff was friendly and the breakfast buffet saved us from finding another place to eat before heading out for the day.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear traveler: Thank you staying with us during your visit from the wind city Chicago. We are excited to know that your stay was very comfortable and that our price was great. We will appreciate your recommendations to others. Don't hesitate to stay with us on your next visit.
"Bad Customer Service"
Really Bad Customer Service. They only take care of certain race.Genuine Hotels.com guest review
The hotel was amazing. Great breakfast and also the room was amazing especially the view from the 10th floor. The staff was very friendly and helpful. Only negative was the parking was inconvenient.Genuine Hotels.com guest review
"Close to train station"
I found the staff to be very friendly and helpful. The complimentary breakfast was more than I expected. The shuttle to the train station was prompt and quick. I also enjoyed having a grocery store across the street shops such as Starbucks, Stonefish Grill and Bojangles. Though the hotel needs some renovation work - carpet is aged and worn and darkened […] with foot traffic and the bathtub needs to be recalled, I cannot complain about the price. If I want very pretty, then I need to go to Hilton or Marriott. But for the price I paid, Metro Point was more than OK. If I am in the area again, I will certainly book a room there. I especially liked that it was a mere 5 minutes from the Amtrak New Carrollton station. Easy out to NYC or easy in to DC. Read moreGenuine Hotels.com guest review
"hotel with no free TV chanels for kids"
Hotel reception night guy was not friendly ( didn`t see him smile during three days, answering in bad mood to requests or small questions, not the right guy for hotel job). Room was without free TV channels for the kids ( first time I`ve experienced that). The rooms were Ok, breakfast was not bad with good and friedly personel in charge of catering […] ( meals and breakfast). Read moreGenuine Hotels.com guest review
Excellent place for a get away. I will stay in this hotel anytime in the future and will refer my friendsGenuine Hotels.com guest review
"A later shuttle pickup on weekends"
Maybe a later shuttle on weekend. Are train was late arriving on Saturday night your late shuttle pickup is 10:10. Maybe 11 or midnight for your last shuttle on the weekend in the summer time.Genuine Hotels.com guest review
"Located in a very nice area"
I was very surprised. This hotel shows up as a 3 star and I understand why as there are some areas where they could improve however it should be at least a 3.5. I stayed in the hotel for 2 nights and then rebooked for an additional 4 nights. I was going to find a different hotel however I was very pleased with my room, the hotel is very clean, and the […] staff was extremely helpful. I will definitely stay at this hotel for all of my future travels to D.C. which will be quite a bit. It was easy to jump on the highway and get to my location. I definitely have to say that the price was very reasonable and I feel that I received more than my money's worth. I will definitely stick with Metro Point. Read moreGenuine Hotels.com guest review
"Good deal on a budget..."
The hotel staff was nice and every helpful. There was lots of places around to eat.the hotel provides free breakfast in the morning which is a plus. Great place to stay .the rooms were spaciousGenuine Hotels.com guest review
Overall, not good. I will never go here again.Genuine Hotels.com guest review
"A lot for the money."
The overall experience was excellent. We had a nice bed and great big shower in bathroom. The hotel had a small business center with one computer only. The breakfast buffet was very nice. Free shuttle to the train a very nice service. The only real negative was a leaking window on our floor by the elevator but staff placed a fan there until it was […] dry. Read moreGenuine Hotels.com guest review
It should not be a hotel, it should be called inn or supreme motel.Genuine Hotels.com guest review
"Nice place to stay......"
We stayed 1 night and was greeted by staff immediately. Staff was friendly and helpful. The room was spacious and the beds were comfortable. The bathroom was large but the light was on a motion detector and turned off while in the shower but came on when you waved your hand outside of the curtain. Parking was free. We enjoyed the complimentary breakfast […] that was very basic. We would stay their again if we ever are in the Washington area. Read moreGenuine Hotels.com guest review
"I love this hotel"
It was a very nice and clean hotel I would stay their againGenuine Hotels.com guest review
Great priceGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you for staying with us. We are happy that you took advantage of our great and unique prices. Please come back again soon.
Very friendly staff big rooms and cleanGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you Lisa for such a great review. Our hotel will always be ready for your return.
"Good option to stay if you are to visit downtown W"
Overall the stay was good. We were a group of 9 and had 3 rooms. We traveled during the month of July 2014. When we checked in the rooms were missing few toiletries, etc which was later given to us by the cleaning lady who was cleaning on that floor. Also the carpets in our rooms did not seemed to be properly vacuumed, but when we brought it to the […] attention to the cleaning lady, they got it cleaned. Another thing that we noticed and feel is that the bed sheets that were there, did not seemed to be changed, at least when the room was given to us. Parking is free, which is good. Also wifi was free, which was good. The location of the Hotel is right next to the Hwy so that is good. Also Gas stating, convenience store is nearby which is good. Another thing that we liked about this hotel is their shuttle service to the Subway station. This was good in order to go downtown Washington. Breakfast is also complementary which was nice. Over all the stay was ok. Would stay back here again if we visited Washington. Read moreGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Traveler: Thank you for your great feedback about your stay. It was our pleasure to lodge each of your during your trip from Mumbai. We hope to see you on your next visit.
Had to change room smelled moldy. Staff was professional and friendly. The on site restaurant was great! received a 20% off coupon with our stay. I HOP was in the same plaza. Easy to find right off the highway exit, close to the metro with reliable free shuttle service.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Karen: Thank you for your candid comments about our property and surrounding restaurants in our own town center. We look forward for your return.
"Close to the Metro"
This was a nice hotel. Personally, I had little traffic to deal with coming and going from the site. And there shuttle takes you to the metro station for an easy commute into DC.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you Jim. We are happy that you found our shuttle very convenient for your needs. Our doors will always be open for you.
My overnight stay was comfortable. The room was clean and the bed was comfortable. The wall are thin, as I could hear my neighbors talking at one point, however they were not very noisy, so it was ok. The shower head was adjustable & there were plenty of towels available. I liked the fact that there were multiple restaurants located within walking distance, […] which I took advantage of for dinner. The continental breakfast was decent. The rate for the room was reasonable. I would stay here again & I would recommend this hotel. The one thing that I appreciated before the change from The Four Points Sheraton to Metro Points was that the lobby used to smell like cinnamon/apple pie, which made it feel like one was coming home. Read moreGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Patricia: Thank you for sharing your mindful comments about our hotel. We strive to provide the same and even better service that a branded hotel. We will take your suggestions about the cinnamon scent at the lobby and will try to bring it back. We will be always ready for your return.
The facility was extremely clean and well cared for. Staff very pleasant, and helpful. The breakfast buffet was very good. Free shuttle to and from the metro station runs every hour. Will definitely stay here again if in the area.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Carol. We are pleased to hear your delightful and honest review about our property. We look forward for your return.
The hotel staff was very nice. We chose this hotel because of the location close to the metro station. The hotel was clean and had a great breakfast. There is also an IHOP on the backside of the motel for other meals. There is a restraunt in the hotel, but we didn't use it as we were on the go.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear traveler: Thank you so much for sharing your comments about us. We strive to provide a great customer service to all our loyal guest. We will be ready for your return.
"Close to train and Metro station - perfect for us!"
The room was clean, beautiful, and well-appointed. Breakfast was a real surprise - hot and delicious. We'll definitely stay here again.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Martha: We really appreciate your candid comments about our property. We work very hard to earn this reviews and are looking forward to host you many times in the near future.
"Okay for one night"
We just stayed one night but my boyfriend said there was an odor when he first went in. It wasn't a bad hotel. It just needs to updating.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Please accept our apologies regarding your room. We will make sure we adddress it immediately. Hope to see you again soon. Best Regards
"Located within a Mall"
Very pleasurable.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you Leona for sharing your honest review. Our professional staff is always willing to go above and beyond to satisfy our guests. Don't hesitate to come back again soon.
I had to ask for a second room, because the first room on the 8th floor reeked of mold. I was very disappointed. The second room was better.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you for taking your time to write this review. We really appreciate your comments. We are very happy to know that the issue was solved immediately. Please come back again soon.
Enjoyed my stay. Clean, beautiful, comfortable.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you for staying with us. Please come back again soon.
Hotel was ideal for locations. The front desk was more then helpful with information. Room size was very comfortable as well as quiet. Breakfast was better then anyone would expect of it. No major downfalls to hotel and would recommend to anyone going for a trip to Washington D.C.Genuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Brit: Thank you for choosing our hotel, we know there are so many options to choose from and we really appreciate your business. Looking forward for your prompt return.
Clean nice hotel room.. Friendly staffGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Thank you
"great price, bed, room"
Enjoyed itGenuine Hotels.com guest review
Response by Metro Points Hotel-Washington North Dear Kent We are glad you enjoyed your stay with us. Please come back again soon.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )