"for the money, expected more"
Over all I didn't expect to have a luxurious stay provided its a 3 star hotel, but I did expect friendly service, cleanliness and over all satisfaction. We were two families with 3 young children staying in the hotel together and were told by Expedia service person that an adjoining room would be possible, as he said he had called the hotel earlier […] that day to inquire and that they did indeed have one that might be free. When we arrived at the hotel to check-in, the front desk clerks were a) completely dishevelled and unprofessional looking, and b) not just unfriendly but completely rude. Their attitudes were terrible, one in particular seemed to expect us to know all there is to know about the hotel even though we had never stayed there. When we inquired about the adjoining room and shared that the expedia service agent had called the hotel, she cut us off with a rude response of "they never called here" making us feel either that we were being accused of lying or implying that the expedia staff person was lying. Further, she didn't even attempt to help us in any way and try to accommodate our needs without us then again stating that we have young children and would like to be next to each other. Which she apparently couldn't accommodate either. It wasn't just unfriendly service, it was rude. Unfortunately this wasn't an isolated situation, but the norm. Read moreGenuine Expedia guest review
"Good hotel in general but in need of renovations"
The elevator is very slow and the ice making machines are broken on all of the 4 floors. The telephone did not work in our room. I also wish there was a mini-fridge in every room. The staff (room and restaurant) is very nice.Genuine Expedia guest review
"Nice hotel in a lovely setting"
We stayed for 1 week having signed up for a course at Loyalist College. It is a nice family oriented hotel. The grounds are lovely, by the water, with a beautiful garden. The location was also perfect, with easy access to the campus and downtown. Parking at the hotel was easy and always available. It is an older hotel, but our room was very nice, clean, […] and the beds in particular were most comfortable and felt new. The household staff were excellent and friendly, replying promptly and efficiently to two requests we made. Meals were also fine with a good buffet breakfast . If there was one meal criticism it is that unfortunately breakfast is NOT included, and I think this meal should be as many other hotels do include it. There should also be some improvements made to the elevator.... there is only ONE, and it is quite tempermental -- we actually got stuck in it one evening, (along with six other people), for about 20 minutes one evening. To the credit of the staff, however, they worked quickly to get us out, and were very solicitous about our welfare. We would stay there again without hesitation. Read moreGenuine Expedia guest review
"One Night Stay"
Everything was very nice . The room was clean and comfortable. the bathroom looked fine but didn't smell great. The Jets on the jet tub didnt work. we went for breakfast at 8.45am and seemed to get the last of the eggs and toast. Bread was hard ,good job we toasted it. The eggs were stone cold. No fresh fruit. Not a great Selection. I think we would […] skip breakfast if we stayed there again. Read moreGenuine Hotels.com guest review
We had arranged for two rooms as another couple had accompanied us. Check-in time was 3PM. We arrived at just after 5PM. We asked if the rooms were near one another and were told that they were, however, the occupants of one room had decided to stay another day so our room was relinquished to them to extend their stay.The hotel was now scrambling to […] find another room for the couple accompanying us. I had arranged for the rooms so I felt embarrassed for their inconvenience. I understand that mistakes are made, however, I cannot excuse the attitude conveyed by the young lady that was attempting to look after us. My friend was becoming agitated in speaking to her and rather than diffuse the situation, she displayed attitude by saying basically , that's the way it is and you will have to wait while they were preparing a room. She then turned her attention to another individual who had slipped in at the side and began asking her questions. We stood there dumbfounded as we felt she was now totally ignoring us. It really placed a damper on what we thought was going to be a nice stay in Bellville. We finally got another room. We had stayed at this hotel before and had enjoyed were stay. Doubt it very much if we come back Read moreGenuine Expedia guest review
Overall good family stay.Genuine Hotels.com guest review
"Nice hotel close to the beach"
Excelent hotel and Very good. Service ,for sure I will recommend to my family members. And. FriendsGenuine Expedia guest review
"Almost over-priced at any price."
We spent a week at the Travelodge Belleville in July 2014. The room was REALLY tired and dingy. The carpet was almost bare, the chairs were stained and the bathrooms were tiny and really old (but everything worked). Thankfully, the coffee maker in the room was surprisingly effective. The Wifi was free, but it was not strong enough to work Netflix on […] my son's computer or tablet. Although the staff were all cheerful and kind, the service was hit and miss, as well. Sometimes you got what you asked the front desk for, and sometimes it just never materialized. Room service only took a message and did not call back one night when we tried to order a meal. The rooms were cleaned well daily, although you had to specify if you wanted the sheets and towels changed. The food at the breakfast buffet was great, with fresh, hot food as well as lots of fruit daily. Expedia had a good price for the room, thank goodness. It is a great location, with two pools for kids, but it is almost overpriced at any price. Read moreGenuine Expedia guest review
"We had a wedding to attend"
First getting into the hotel was difficult it has a up grade entrance i have a heart problem and this for me is a big NO NO. Second had trouble getting pass key to work and had to have the key re set up on a couple of occasions. Ice machine not working on the 4 floor had to go down to 3 then there was no ice there so had to go to front desk for help […] ok go to resturant for ice reception on this was good but wait time was not. resturant slow service and fair food apperance poor . It could be cleaner that it was i couldnt find a chair that didnt have stains etc on the seat area so i used a couple of napkins to cover area to sit on.Sound out in hall ways echoes badly especially at 3:30in the morning loud talking and laughing.So much for my first night stay with this i was very tired all day and had to participate in a wedding party and this was hard and i know i would have had more fun all around if i wasnt soooooooooooooooooooooooo tired. Read moreGenuine Expedia guest review
"Ok hotel manager is horrible"
Everyone was great except the manager the way he speaks to guest and potential guest is disgustingGenuine Expedia guest review
We came for a banquet and booked a room. Many of the plug-ins didn't work and they were hard to find. We couldn't find a/c or heat in our room (or the thermostat we found didn't work well). Luckily we were on the 4th floor, so we left our door open all night.Genuine Hotels.com guest review
"Noisy and run-down."
Can't even start to say how rowdy the hotel was. It was very noisy. One of our rooms had mold on the ceiling. Front desk staff barely smiled. The lady in the restaurant was nice at breakfast.Genuine Expedia guest review
"Staying there at the time clean out my Mother hous"
I liked the fact that I could close my door and be alone. The room rate was a bit high but I guess that is how it is these days.Genuine Expedia guest review
A fully satisfactory accommodation and breakfast better than most, with a wide selection. The expected notmal for a mid-range chain of hotels, with exactly what was expected and found.Genuine Expedia guest review
We enter the hotel. And are greeted at the front desk by a woman in a dirty chef uniform. She then gives us our room, I get upstairs... There is no view of the bay. I specifically paid more for a view of the bay. They were unwilling to switch us, saying there were no rooms available. Cheap tv service, limited channels and no movie options. Bed was worn […] out, not firm at all. Never will I return to this hotel. Read moreGenuine Hotels.com guest review
Was okay hotel for one night stay. Room was small. Beds were not the most comfortable. Clean room & washroom. Staff was very accommodating.Genuine Expedia guest review
"Terrible Place to Stay"
I was extremely disappointed with the hotel. IT WAS TOO NOISEY TO EVEN SLEEP. There was a major party going on and its noise was everywhere. The front desk said they could do nothing about it until after 1 AM and there was no guarantee. We had to check out and drive back to Toronto. I would never risk staying there againGenuine Hotels.com guest review
What a beautiful property...it was totally unexpected. We had a great view of the breathtaking grounds, the outdoor heated pool, as well as a neighbouring park (which includes an off-leash dog park) from our room and from the restaurant. Speaking of the restaurant, what delicious food! We ended up having all of our meals at the hotel because the food […] was so good. Read moreGenuine Hotels.com guest review
Excellent in every respect - all the more so because it contrasted with a Toronto hotel (Bond Street) that was crowded, over-priced and ill-desgned.Genuine Expedia guest review
Bathrooms as shower were so dirty we opted no to showerGenuine Expedia guest review
The area is very peaceful surrounded by the bay and walking paths. Though the hotel is older it has a charm and comfort that only older traditional buildings can give. Lots of activities for the fun lover and great pools for the adult and kid in you....Genuine Hotels.com guest review
When i was checked in to the hotel I was provided with a set of keys that did not work. I returned to the front desk and was told that "of course they work". They were reprogrammed, and I successfully gained entry to the room - that someone had NOT checked out of yet. I returned to the front desk and was told that I was wrong about that....Genuine Hotels.com guest review
"Great service, remote location"
Staff were great, but website neglected to mention the water slide was not in operation and this was one of the reasons I chose this hotel. The kids I and did enjoy the indoor/outdoor (heated) pool..was like having a hot tub. Had a snack in the restaurant and it was quite good. But hotel itself is not located close to anything.Genuine Hotels.com guest review
"Nice hotel with a great swimming pool"
Our stay was a convenient location for our figure skating competition in Wellington. The pool was a special treat. It was outdoor! Swimming outdoors in the winter in a warm pool was great. The restaurant was good also. The food was really good and the service was excellent. The waitress accommodated our kids with a good breakfast before they skated. […] The rooms were average. It would have been nice to have a fridge and a microwave. I asked at the desk but they did not try to accommodate this request. All around the stay was pleasurable. Read moreGenuine Hotels.com guest review
"Old, Tired and Noisy"
The hotel is in need a cosmetic upgrade. There were people smoking under the entryway, despite all of the signs not to smoke there. The hotel is right next to a VERY loud and busy train-track. I woke up 4 times because of the trains. No complimentary breakfast, and they charged us for a glass of milk for the kids. The pool was nice, though.Genuine Hotels.com guest review
"one night stay"
Booked through Expedia under the discounted program. Tried 6 times to get through to the front desk, no answer. Finally got through and not a very nice person on the desk. Arrived at hotel and front staff was pleasant enough. Room was very clean but what they don't let you know when you book through expedia discount program you do not get the same type […] of room or courtesy..I asked for a fridge/ microwave as the website states they have them.. I was told with my type of room I cannot have this option. Bottom line, I got a clean room at a discounted rate and except for the man staring at the wall just outside my room which bothered me a bit, was good for the money I paid. Read moreGenuine Expedia guest review
Response by Travelodge Hotel Belleville Dear Guest; I understand your frustration with trying to make your reservation, and I am pleased that you persisted and got through. We do have group of residents staying with us for the last six weeks . The home that they live in had an electrical problem late one evening and they were all relocated to our hotel . The work is almost complete so they will be moving back home next week. We have a very mixed room inventory so it is usally based on the rooms available,. We have had 25 rooms that are being renovated so we would have limited choices when you booked . We hope that you will stay with us again. Regards Gary Smith
"HOTEL WITH POOL OPEN EARLY MORNING"
WE STAY AT THIS HOTEL AS IT HAS A POOL OPEN BY 06.00 EVERY DAY OF THE WEEK, INCLUDING WEEKENDS & ALL PUBLIC HOLIDAYS. THIS FACILITATES OUR EARLY MORNING WORKOUT REGIMEN, NOT ALWAYS POSSIBLE EVERYWHERE. IT ALSO HAS ROOMS WITH REFRIGERATOR WHICH IS USEFUL FOR CHILLING MEDICATION & DRINKS, AS WELL AS A MICROWAVE TO HEAT ANY FOOD & DRINKS. FINALLY THE COST […] IS "AT A PRICE THAT'S RIGHT" EVEN ON THE HOTEL'S WEBSITE, BUT EVEN MORE SO WITH EXPEDIA! Read moreGenuine Expedia guest review
Response by Travelodge Hotel Belleville Dear Guest Thank you for telling me about your positive stay.I am pleased that you enjoyed our hotel ,we hope you can come and stay with us again in the summer. Regards Gary Smith
"Weird Location but Great Hotel"
I had a great time at this hotel. I love the shower and the bed. The balcony was awesome, even though it was covered with snow, i wish that it would have been shoveled. It was in a weird place but overall a great time.I would definitely recommend it.Genuine Expedia guest review
"A train on every top of the hour !!!"
An added breakfast would have been sweet but ... overall good stay. Very convenient location but the train track !!!Genuine Hotels.com guest review
"A fine hotel for a business stay"
The staff was very kind, and the room was clean and spacious.Genuine Expedia guest review
"Hotel in general"
Very old, bathroom filthy and plenty of mild on the shower walls. The hotel did not even excuse about it or try to make mends.Genuine Expedia guest review
"Beginning to show its age."
OK Whats more to say. As a review, take it or leave it.Genuine Expedia guest review
Response by Travelodge Hotel Belleville Dear Guest Thank you for your positive score. We are an older building but we work hard to maintain what we can and overall we do get positive feedback. Your feed back is appreciated by all of our staff Regards Gary Smith
Check in is easy, check out just as easy, the room was nice, typical hotel room, the bed was comfortable, overall not a bad place to stay.Genuine Expedia guest review
Response by Travelodge Hotel Belleville Dear Guest We were very happy to read that you enjoyed your stay with us. We appreciate you taking the time to tell us. I am glad that you enjoyed our new beds . Regards Gary Smith
..great room! and my pets were very welcome! ....very helpful and friendly staff!Genuine Expedia guest review
Response by Travelodge Hotel Belleville Dear Guest; We were very happy to read that both you and your pets had a great stay with us , and that our staff met your exepctaattions . Regards Gary Smith
"meets all expectations"
water reeked of chlorine, but so it did throughout this town - bring bottled waterGenuine Hotels.com guest review
Response by Travelodge Hotel Belleville Dear Guest ; Thank you for taking the time to give us your feedback I have noted your comment on the chlorine smell . We do have two pools in the hotel this is may have contributed to the smell . Hope to see you again very soon. Regards Gary Smith
Friendly staff, good food though a tad pricey but that's pretty much a given at most hotels. Room was comfortable and clean.Genuine Hotels.com guest review
"Comfortable for both business or pleasure."
Have stayed here previously and found the staff to be most accommodating and pleasant to deal with. Rooms are clean, nice size and well priced. Restaurant within the hotel is nice and offers a good range of options. Room service is an added feature.Genuine Hotels.com guest review
"A Very Nice Hotel!"
The Travelodge Belleville is a higher end hotel with great service and reasonable rates. It is located 10 minutes south of Hwy 401 and overlooks the Bay of Quinte. The hotel is surrounded by a harbour, bike paths and parkland. There is even a dog park near by. It is well suited for business meetings, couples getaways, and is a very family friendly place […] to stay. They have the most unique indoor/outdoor heated pool. I have never been swimming outdoors in the middle of January but at the Travelodge it is not only possible, but very warm and enjoyable. They also have a separate indoor pool with an awesome water slide! Great for kids of all ages. The hot tub jets could have been a little stronger but it was relaxing nonetheless. The rooms were a good size and clean. "Window's" the hotel restaurant is quite elegant with a great view of the bay. The Saturday night prime rib was very good as was the Sunday morning breakfast buffet. Both were reasonably priced. We enjoyed our stay here very much and look forward to doing it again soon. Read moreGenuine Hotels.com guest review
Response by Travelodge Hotel Belleville Dear Chris; Thank you for a taking the time to tell us about your positive stay . We are pleased that you experienced our out door pool in this very cold weather . Our Prime Rib is a favorite every weekend . We look forward to you staying with us again in the near future. Regards Gary Smith
It was okay. Rooms were clean enough. Stuff under the bed from the people before us. Tubs are very old. Better for the shower. Pool was nice. Liked swimming outside in winter. Water slide entertained the kids. Hotel was too far away from the event we were in town for but we were told some of the other hotels closer were in really bad shape.Genuine Hotels.com guest review
"Perhaps bad timing?"
The things of note about my trip were small. The hotel overall is quite nice, and i would stay again with hopes that corrections were made in the following areas. 1) The cable wasn't functioning on my television. 2) The hot tub was broken (ie:the jets didn't work) 3) Thermostat in the room was'nt serviceable.Genuine Expedia guest review
"too pricey mediocre accomodations"
Services have deteriorated since our previous stay.Genuine Hotels.com guest review
Booked in 24th -purpose - to use the outdoor pool which hotel staff said was open - went back to find it closed. Our room smelled like dog - my husband is allergic. The table with coffee/stale danishes was a mess. Hotel staff didn't leave each other notes in the log book so we had a few other issues that could've been avoided. Hotel staff on the 25th […] was very friendly. Read moreGenuine Hotels.com guest review
"dec. 14 2013"
the staff was excellent, the room was clean and nice. The room was chilly and there was no way it turn up the heat. The other guests were loud and obnoxious, noise until 12 midnight and started again at 6:30am. Looked and sounded like a hockey team from another city was staying there and if that was the case, then bad judgement on the staff's part to […] put two seniors on the same floor. Checked out early and did not even have breakfast as it was crowded and busy with kids. Read moreGenuine Expedia guest review
It was great for our families, great pool and slide and the heated outdoor was wonderful. The staff was very nice and helpful. We had the Saturday evening and Sunday morning buffet was very good and serve was great.Genuine Expedia guest review
Response by Travelodge Hotel Belleville Dear Guest I was pleased to read that you and your family enjoyed your stay with us . Your feedback is very important to me and my staff.. It sounds like you really enjoyed our buffet dinner and breakfast! I will pass on all of your comments. I wish you and your family a very happy holiday. Regards Gary Smith General Manager
Loud Music coming from somewere in the hotel kept my kids up. I think there was a Christmas party going on the there was a ton of bass reverberating through out the hotel. Our room smelded like a dog or cat was living in the room. My Daugter and Wife are both alergic and we were not aware this hotel allowed pets. It was not clear at the time of re […] servation. Read moreGenuine Expedia guest review
"Okay for one night"
This hotel is a few miles from any restaurants. It's off by itself really. If your looking for just one night's accommodation this is okay. The restaurant/lounge facility is dismal at best. Get what you pay for I guess.Genuine Expedia guest review
When booking the room, I made sure it contained a fridge and microwave as my friends and I planned to bring snacks; however, upon arrival, there was no microwave...there was one available in the dining room area, but a trip from the lobby back up to the 4th floor with hot food was inconvenient at best. Also, there was a lot of dust and debris behind […] everything, so when we were down on hands and knees to plug in the fridge and phone chargers, it was evident that the room wasn't overly clean. In addition, while the bathroom was clean, the worn-out appearance of the tub led one friend to put a towel under her feet, and her hoped-for bathing experience was not carried out. Read moreGenuine Expedia guest review
"visit to family gathering."
Basically good. Restaurant were very helpful and accommodating.Genuine Hotels.com guest review
Booked this for three days, went to TRAVELERS to ensure we had a room on the top floor facing the bay, a couch and a fridge as our guests were staying 3 nights. The front desk associate confirmed we we were on the top floor, with a couch and a fridge facing the Bay! Our guests, SENIORS arrived "NO COUCH NO FRIDGE??" Only a desk chair and one other […] with ottoman, very uncomfortable when they were staying 3 nights. Asked for a fridge, front desk said ok! Had DO NOT DISTURB SIGN OUT, they woke them I up anyways? Garbage can had no liner in it as well?? Had to go get fresh towels? First time our guests were staying at this hotel, first time staying in Belleville, certainly wasn't a good experience for them visiting the QUINTE AREA that we had expected!! We will never book again at the TRAVELERS or recomment to other friends or family!!! Read moreGenuine Expedia guest review
"disappointed in cleanliness and wifi service"
Staff were friendly and helpful, plus the location was suitable for our needs. I was, however, quite disappointed in the cleanliness of my room. There was a large pool (maybe the size of a deck of card) of sticky syrup on the nightstand when I arrived; a brown (drip) spot on the bathroom floor under the sink for the duration of my stay and some hair […] on the edge of the edge of the tub, again for the duration. There were three rooms in my party and all of us had difficulty accessing the wifi - I tried support with no success. I, myself, had very very limited access during my stay and only for several minutes each time. The coffee pot was not emptied of grounds or rinsed the second day. We ate in the hotel restaurant, which was OK, but we waited about an hour for our food. The waitress did apologize saying they were having a staffing problem. The hotel is old and while some areas have been updated others areas certainly show the age. The grout in the bathroom had holes in it for example. I hope they had construction workers staying there at the same time as the carpet in the elevator was always covered in dirt and leaves. There was a nice view on the water side of the hotel and the hotel itself was quite quiet. Read moreGenuine Hotels.com guest review
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