"Better than I thought!"
I was expecting this hotel not to be the greatest because of the reviews I have read but it was gorgeous! Looked liked it had been newly re-done and is very nice!Genuine Hotels.com guest review
The staff was very friendly. The rooms were updated and very nice! The beds were amazing-slept so good!!!Genuine Hotels.com guest review
"Do NOT stay here!"
I wish there were negative numbers that I could select for this rating system. The hotel was absolutely terrible! The neighborhood was rundown and looked like an abandoned industrial park. One of the employees was smoking at the front entrance when we pulled up, and there was trash piled up at the side entrance. The room was very dimly lit, and despite […] the fact that it was hard to see, you could still see that the room was very dirty. The room was supposed to be non-smoking, but still smelled like smoke. There was a massive divot in the center of the mattress, and the whole room was slanted. The floor was so slanted that the bath tub didn’t drain properly. The water pooled up on the wrong end of the tub. Terrible place! DO NOT STAY HERE! Read moreGenuine Hotels.com guest review
"Ok for the money"
Hotel is in a mixed state of disrepair and remodeling. Some new paint, beds are comfortable, bathroom needs renovation. Toilet loose, tiles cracked and grout not clean, needed some tlc. Staff very friendly and helpful.Genuine Expedia guest review
"Very happy campers (or in this case, hotellers)"
Staff were friendly, courteous and efficient. Room was nice. Would stay there again.Genuine Hotels.com guest review
"Red Roof Inn - national chain, fail!"
I had higher expectations. Rough neighborhood, rough clientele, Shabby condition, carpet was moist, generally dissatisfied - wouldn't stay here, or anywhere else in Muskegon, again.Genuine Hotels.com guest review
"ok budget hotel"
pool very crowded with rowdy teenagers. room clean . good wi fi. ok breakfast . uncomfortable bed.Genuine Expedia guest review
The hotel staff were fabulous, the room was comfortable and the pool area clean. All a plus however if the surrounding area, Muskeegon Heights, had been even a bit more concerning in regards to safety I would have ignored my reservation. My husband I were contemplating forfeiting our $90.00 and travelling either home - a four hour trip, or to my aunt's […] in Holland - a one hour drive. Read moreGenuine Hotels.com guest review
"Good hotel in a pleasant area."
Hotel was clean and affordable and easy to access.Genuine Expedia guest review
"Short overnight stay"
Got the room via discount. Overall it was OK. The room was a double bed. It was clean and spacious. The hotel is about 5-7 min. away from local businesses (gas stations, supermarkets, fast food, etc.) and 10mins away from Getty Drive-In movie theaters. Two complaints - NO towels were in the room and sheets/blankets were unprepared. Overall, it was a […] decent place for an overnight visit. Read moreGenuine Hotels.com guest review
"First impressions are so important!"
Check-in time was 3:00 pm. Arrived at 7:45 pm. Room hadn't been cleaned yet. Waited almost 1/2 hour. Then desk clerk decided to upgrade us to a suite that was ready, at no additional charge. I am a woman, traveling with a small child. There were several men waiting in the lobby to be helped. The desk clerk told me my room number, very loudly, and how […] to get to my room. I should have given it back, told him to write down a different room number and hand it to me, but I didn't want to wait another 1/2 hour. And I don't think he would have understood. Read moreGenuine Expedia guest review
"It is a motel"
My sheets were dirty, I had to get clean sheets and put them on myself the first night I was there.Genuine Expedia guest review
Close to a lot of stuff to doGenuine Hotels.com guest review
Good was nice.staying.here Was clean and.very.welcoming pool.was nice as wellGenuine Expedia guest review
"Could be better."
Could be better.Genuine Hotels.com guest review
"The Red Roof Inn In Muskegon Hts"
The hotel was surprisingly comfortable and very clean. The room was a little tight and the double beds were a bit too soft for my taste. Every thing else was nice. The staff was welcoming and knowledgeable. My family's stay was enjoyable. I will be happy to stay there the next time I am in the area.Genuine Hotels.com guest review
"Very friendly staff!"
The staff at this hotel was very friendly! They were doing a lot of maintence, so there was a lot of wet paint, open utility closets, and tools around, but other than the ambience, didnt really affect anything. The pool was cold and the hot tub was too hot, but with three little ones, they were still happy to play in the pool, so we were happy too. […] The continental breakfast was minimul, no eggs or waffles which I have seen at all other continental breakfasts at other hotels, but we were able to make do with bagels and cereal and it was still better than having to go out. It was conveniently located, easy to find, and all in all we were very satisfied with our stay! Read moreGenuine Hotels.com guest review
"good for family's and anyone who want a nice place"
we have staying when was under anothing name, it's far better now. we come to muskegon every year or so and stay there. which is now name RED ROOF INN.Genuine Expedia guest review
the rooms were very clean, but the outside may need some work.Genuine Expedia guest review
1 of the best hotels I have stayed at in a very long time very pleased. The rooms were beautiful the hotel is clean. family environment pool access. I already recommended this Hotel to my family members. The people there were very friendly and kind. the complimentary breakfast was pretty decent but could use a waffle maker and toast. Other than that […] I give you that 5 stars I will gladly go back again. Read moreGenuine Hotels.com guest review
"Not the Ritz, but not a dive"
My only real objection is that the hallways were a little dark and gloomy. Other that that, this was a nice room at a very nice price.Genuine Hotels.com guest review
We were first assigned to room # 145, the room was very neat and clean.We turned the heat on and unpacked our clothing and hung it up, after and hour and a half the room had not warmed up any. I called front desk, they asked us to give it another 1/2 hour we did with no results. I called front desk and was assigned another room down the hall # 142. […] I repacked our belongings and moved them, the room was nice and warm when we went in,very clean and comfortable(,we missed a clock and microwave which we had at the same price at another motel) it didnt take me long to realize the room didnt come equiped with waste cans either in bed room or bathroom, I walked down as desk clerk was alone to request a trash can. After returning to our room I wanted to wash my face befor going to our meeting, i then discovered the sink would not drain.I used the water in the bath tub.when we returned I checked it took the sink over 2 hours to drain out. Kinda hard to use. Not and expensive room but dont feel we Got the Health issues that we paid for covered HEAT~ Sewage~ Waste Can.Ohterwise not a bad place to stay. Staff Friendly and helpful. Read moreGenuine Hotels.com guest review
Revovations look great. Pool was small, but perfect for our little family. The staff was very friendlyGenuine Hotels.com guest review
pool was small, location poor due to where I was going that was my error in address and booking with wrong ending address. Hotel personnel were nice and polite and helpful and were glad to see that my stay was good.Genuine Hotels.com guest review
"A very nice room for a bargain price."
The staff were all very friendly and helpful. The room was very clean and the bed was very firm and comfortable with premium bedding. The furniture and decor were much better than expected for what I paid for the room. I've paid more for rooms that weren't anywhere near as nice as this. There is a heated indoor pool and spa available and the continental […] breakfast was better than most. In short, I paid a bargain price for a premium room. I was very pleasantly surprised. Read moreGenuine Hotels.com guest review
Perfect for a quick overnight. Breakfast was ready at 5:30am which was nice since we were heading for Lk MI. Boat ramp is close by.Genuine Hotels.com guest review
water pressure not regulated, in shower, water would switch from warm to cold to hot to warm. room needed a good vaccuuming, was spotty. The neighborhood is not really the hotels fault, but seemed a depressed older area. Staff was nice. Breakfast was better than we thought it would be. Had cereal, breads, donuts and juices. Understand that hotel is […] finishing a remodel. Read moreGenuine Hotels.com guest review
"Not the best, but it works."
Under construction, smelled like paint, but overall not bad.Genuine Expedia guest review
"clean, ok hotel"
the hotel is under rennovation right now. Even with the newer items it is really just an ok hotel. It was clean. There was a continential breakfast. The pool was tiny. But still a pool. It would be great if there were refrigerators in the rooms, but there weren't. They did take pets, which was a big plus for us. The area seemed a little run down and […] shady. They were having a garage sale at the back of the hotel, selling old furnishings. And we had to sign 2 papers stating we wouldn't have parties. We would go back if we had to. Would recommend it for the price. Read moreGenuine Expedia guest review
Location is very good. Rooms are very clean but hotel needs new carpeting throughoutGenuine Hotels.com guest review
Our stay was very nice. The room was very clean. We understand that they were doing some renovating, but for the most part it was ok. We think the hotel could of used some more vending machines and the ice maker didn't have ice when we needed. But overall it was nice.Genuine Hotels.com guest review
"Fair place to stay"
The spa had to much chlorine in it. The room was very good. The hotel was under a remodel so it was not in the best eyesight. but i understand that they are remodeling for the future and that is good.Genuine Hotels.com guest review
We had a very disappointing stay. I highly suggest finding a different place to stay. Unfortunately this was the only place we could find. If I had to do it over I would have slept in the car.Genuine Hotels.com guest review
"Last available room in town - so we took it !"
There were Always undesirables hanging-out in the lobby, & at the front door... We had the Taxi pick us up across the street.Genuine Expedia guest review
We had a great stay at this hotel. Room was brand new... you could still smell the fresh paint on the wall. The rest of the hotel was under construction but noise was not an issue and the staff was friendly.Genuine Hotels.com guest review
"would not recommend"
Room stinked of smoke. Bad neighborhood, security knocking on doors around us. No carpet in hallway,undergoing renovation. Doors wouldn't shut properly and desk drawers would slide open because floor was not level. Would not recommend to anyone. Floor was dirty my mother wouldn't even sleep in bed she slept in a very hard chair.Genuine Hotels.com guest review
except for the fact that the hotel was under renovation (which right away put you off), the rooms themselves were quite nice. It would have helped to have a refrig & microwave in the room, but it was manageable. The staff put us on the 1st fl, so that helped with the luggage, etc. Too bad there was not ramp near us from the parking lot. I imagine when […] the renovation is complete that would address that problem. Nice to know there will be a fitness room besides a small pool with a hot tub if we had the time to use them. Read moreGenuine Expedia guest review
"Worst hotel ever"
Worst hotel stay ever I wish I can get refund I will never book with expedia againGenuine Expedia guest review
"Close to restaurants & shopping"
The room was clean, breakfast was very good with a lot of variety, staff was friendly. Bathroom was very spacious.Genuine Hotels.com guest review
"go cheap you get cheap."
you get what you pay for. It was a low price hotel And I didnt need much. Lots of rude, loud people that kept us up for awhile. no power plugs that you could easily get to. had to crawl under the desk to get to the power outlet. Ended up forgetting my cell phone charger. Not to happyGenuine Hotels.com guest review
Ok so it looks like a motel that they just slapped the name Red Roof on. They are still rennovating, pool only has a capacity of 30, all the channels did not work and call me crazy but our rooms felt as if they were leaning, and its across the street from a trailor park which theyre are many n the area which is fine jus fyi. Now our stay was fine we […] went to mi adventure which is 20 mins away. But if i had to do it again i would because we have fun wherever we go and botttom line we had a clean safe room. Im sure it will be nice when they finally finish fixing up. Read moreGenuine Hotels.com guest review
The stay was fair, nothing spectacular. I saw a rat outside the hotel the first morning there, which was disturbing. Other guests also spoke of having black mold in their rooms. The air conditioner took forever to cool our room off - you would think in 100 degree weather a sold out hotel would keep the air on for their guests comfort. Also, totally […] over priced and the breakfast in the morning was cheap food and they kept running out of everything. I would not recommend staying there to any of my family or friends. Read moreGenuine Hotels.com guest review
Not bad, considering location to GH and cost vs other area hotels. They seem to struggle with available staff and housekeeping for as busy is it is around this time of year (early July). Despite very minor issues (eg waiting 30 minutes for them to clean our room when we first arrived, meager continental breakfast), we would stay there again.Genuine Expedia guest review
"all as expected, ez check in/out, clean cold room"
Hotel construction continues in public areas. Not at night.. so all was goodGenuine Hotels.com guest review
the room smelled. Food ran out at breakfast.Genuine Hotels.com guest review
"Overpriced... Incomplete renovation"
We paid the same rate other red roofs are charging post renovation for a room that was not as described or pictured.Genuine Hotels.com guest review
"OK but they need to finish the remodeling"
It was ok but they were working 24/7 on the remodeling and doing a lot of pounding and banging all night. they keep waking the dogs and they would bark of courseGenuine Hotels.com guest review
"Bad location ....scary place"
Bad location. Checked in and looked out my window to see a drug deal in the parking lot. Left immediately!! Would not recommend at all.Genuine Expedia guest review
My boyfirend and I stayed here for the weekend and it was great. We couldn't afford much but we got more than what we had expected. The room was clean, the help was friendly, the bed was comfy, and all around it was a great stay. The hotel was under some construction but you couldnt hear a thing. I was surprised that it was empty for as nice of a place […] as it is. The outside og the hotel and the parking lot could use some renovating, but it's nothing too terrible. I will most certainly stay there again. Read moreGenuine Hotels.com guest review
"red roof inn"
The hotel was nice. Under a little contruction though. I had a jacuzzi suite that was nice and quiet!Genuine Hotels.com guest review
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