The room smelled of pet spray. Tje carpet in room felt wet with the spray. The toilet was loose and hit the wall hard with any weight on the seat The hallway carpeting is filthy wherever we went. Just filthy. Not a good experience. We got what we paid for.Genuine Hotels.com guest review
"Close to the mall"
My room was clean, the bed was very comfortable, the hotel was close to the mall and many food outlets. The pool was small, but nice. The hotel had free Wi-Fi and free HBO among its cable line-up. The neighborhood was a little run down, but for the price, it was worth it.Genuine Hotels.com guest review
Staff very accommodating. Rooms updated with hardwood floors. Nice.Genuine Expedia guest review
little disappointed that the handle fell off in the shower, also that the tub had what seemed to be cheap tub liner in itGenuine Hotels.com guest review
"We arrived early and the staff let us check in."
We loved the stay, it was centerly located to the wedding, and the parking was ample. We also had other family members that got a room without prior reservations, meaning days in advance. Please note: I left a book at the holet and I called this morning to ask about lost and found, I have not gotten a phone call back yet from the hosekeeping staf […] f. Read moreGenuine Expedia guest review
"Week long stay"
Hotel was convenient to where I was working. However, there are no places to dine nearby. You have to travel 20`30 minutes to find a place. The hotel is located in a very depressed area. Lots of closed buildings and hotels. The hotel itself was okay. The hallway carpets are in extreme need of cleaning. Leaves a bad impression. Room was very clean. No […] real business center. Just a computer in the lobby with no printer. Staff was friendly and helpful. Very small indoor pool. Read moreGenuine Hotels.com guest review
"worked for us"
We got the room on Hotels.com, so for the rate it was great. Hallways and entrances were in need of a good cleaning. Area was kinda scary would not have wanted to go their by myself.Genuine Hotels.com guest review
It was not a bad hotel, updated rooms and all but the area was not the best.Genuine Expedia guest review
"Muskegon Heights Miss"
The hotel staff was friendly to deal with but everything was so dirty! The carpets in the hall were disgusting, our hotel phone didn't work, the bathtub had mold, the toilet ran non-stop. The plus to this hotel... the beds were actually comfortable and clean. I wouldn't walk on the carpets in the room barefoot though.Genuine Expedia guest review
Standard room. No fridge or microwave. Breakfast was Danishes, apples, corn flakes and coffee. Descent place to stay if in budget.Genuine Hotels.com guest review
"Best of the Worst"
Dirty, disgusting, place. Smells of bleach. The rooms are in disrepair. This is a party hotel for teens.Genuine Hotels.com guest review
"Liked the location"
The staff were really nice, room clean. I would have liked waffles and eggs and meat on the breakfast, but it was good.Genuine Hotels.com guest review
"Wasn't the greatest value for what I paid for."
The hotel website says this hotel has cable tv. This hotel has no cable tv. The ice machines weren't working. If I stay at a low class hotel I at least expect to have low cost perks such as ice. Rooms were nice but the hallways and the rest of hotel were in poor condition. The security guy was very helpful when I needed extra towels. He was able to […] get them for me as I couldn't find anyone else. Read moreGenuine Expedia guest review
Room was comfortable. Hotel was in a bleak neighborhoofGenuine Hotels.com guest review
Very Comfortable, quiet, and clean, near Michigan's Adventure and the Lakes Mall, the Red Roof Inn was a very convenient hotel choice. Swimming Pool is small but it was Indoors which makes it useful year round.Genuine Hotels.com guest review
Remodeled hotel, nice. Good neighborhood to west and south, but do not head north!! Bad neighborhood to the north. Good food, upscale Italian nearby. Would stay there again.Genuine Expedia guest review
"Hotel close to Michigan Adventure"
Staff was very friendly and accommodating, pool was an excellent size for small children. The cleaning staff was excellent, and kept our room very clean. The only issues we had were as follows. 1. The floors in our rooms were vacuumed well, but very stained. Our feet were dirty right out of the shower. This is not the cleaning staff, more a corporate […] issue with needing to get the carpets shampooed. 2. The beds linens were clean and comfortable, but the beds themselves were overly firm and we didn't sleep well. 3. The area the hotel was in is next to several boarded up businesses, which might put off some travelers. However, the road it is off of is easy to navigate and it was easy to get to attractions. Again, the entire staff was excellent during our two night three day stay. I give the staff high ratings, just the facility and location are not up to my usual expectations. (We booked our trip last minute or we probably would've stayed elsewhere.) Read moreGenuine Expedia guest review
We were in the area for family vacation, headed to Michigan's Adventure the next morning,We were looking for economy rates. Room was clean, sheets clean, bathroom clean, hot water worked well. Old building, been re-decorated not too long ago. Staff was friendly. Pool is small, and was having chlorine issues while we were there. Grounds needed some TLC, […] and cleaning up. Had good Chinese food delivered. Was a short drive to other places to eat. Easy to get to the adventure park from there. Over-all a decent place for the price. Read moreGenuine Expedia guest review
The first room I was given was ridiculous! Used razor in the shower, no linens on beds, tissues on floor, needless to say I didn't keep that room. Next room was better but no ppv limited tv. Overall experience was not great.Genuine Expedia guest review
Hotel was nice and clean. The pool and hot tub weren't warm enough but we swam anyway.Genuine Hotels.com guest review
"Already booked a room for next year."
The first room given to me had not been cleaned. I was moved to a suit at no extra charge. Staff was professional and bent over backwards for me. The breakfast was cold but with a verity of offerings, The cost was very reasonable for that time of year; half or more for what other hotels were asking. I liked it so much that I already book the same room […] for next year. Way to go Red Roof Inn staff. Read moreGenuine Hotels.com guest review
The landscaping is terrible and you are surrounded by rundown buildings. I did not feel safe. The hotel staff were smoking outside. The rooms were newly remodeled and nice/clean but that was it. I paid a lot of money for this room on hotel.com and the rate was 1/3 of what I paid on the sign out front. I am very disappointedGenuine Hotels.com guest review
Hotels staff were not very friendly. Pool was to small. Beds where not even a full size. Room has a musty order to it. Just was not a good hotel to stay at . Would not recommend it to anyone.Genuine Hotels.com guest review
"Good for quick stay if you're not fussy"
Rugs in room dirty and shredding. Breakfast buffet very limited but okay.Genuine Expedia guest review
"by lake michigan"
pool was small but nice, hot in the area with windows open. Nice breakfast and easy checkout. Hotel kind of run down but rooms niceGenuine Hotels.com guest review
When we showed up the lady at the counter was overwhelmed with phone calls and check-ins. There was mold on the ceiling of our bathroom, no shampoo, and no towels. Our friends staying in another room had the same problems.Genuine Hotels.com guest review
nice place, kids had a great time, pool was small, but well maintainedGenuine Hotels.com guest review
"In a Pinch"
This was the last hotel that had a room available for the date we needed one and I now know why. The doors did not secure properly, however, they did lock. The floors were riddled with stains and is in dire need of updating. The continental breakfast is not recommended. Plan breakfast elsewhere. This hotel is extremely over priced.Genuine Expedia guest review
"Don't judge a book by its cover."
This hotel is nicer than it looks from the outside. The inside (with a few blemishes) was in great condition and the rooms were very nicely laid out and furnished. It has real nice breakfast room that serves a decent breakfast. We were pleasantly surprised at how nice this hotel was.Genuine Expedia guest review
"this hotel sucked!!"
hotel check in is 3pm, we arrived at 6 pm and had to wait 15 min for hotel staff to get our room clean????? not sure what that was about, small pool, breakfast was ok, saw a hotel employee load up on breakfast items for himself, I thought they should be for guests because I figured they were a limited supply of them, not a very pleasant stayGenuine Hotels.com guest review
Pleasantly surprised but still needs work. The bed was very bad and breakfast was minimal. A little more attention to the outside and landscaping could make a big difference in drive by impression.Genuine Hotels.com guest review
"Overnight before Michigan's Adventure"
Overall, the stay for the night was nice. The pool area was very small, and hard to enjoy with so many kids running around and screaming. The area right through the hotel part loooked a little run down but it is not far at all from the freeway entrance to get you into town. The breakfast selecton was okay. Cold breakfast items are served each morning. […] We were on the second floor, and when we traveled down to the first floor, you could definitely smell the difference between the two floors, the second floor was much nicer. Read moreGenuine Hotels.com guest review
This hotel was reasonably priced for my family. The hallways were in pretty rough condition, but the rooms were nice. The continental breakfast was plentiful, and overall this was a nice hotel. Nothing spectacular, but I would stay here again with my family. My children really enjoyed our stay, so this was a good hotel despite being in a fairly depressed […] area of town. Read moreGenuine Expedia guest review
No phone service n wifi didnt workGenuine Hotels.com guest review
Very surprised to walk in that room and find it so clean and modern. Wood floors, nice clean beds. Staff was cool. Suggestion:Smoking was a bit of a problem walking in and out of the hotel, maybe could have a designated smoking section AWAY from the doors so families like mine don't have walk through the smoke. Other than that, pleasant stay. Nice […] location, great rates. Read moreGenuine Expedia guest review
"Not the best... Not the worst"
The room was very clean and pretty. The front desk staff was very nice. However, although it was stressed over and over that it is NOT a party hotel, there seemed to be a lot of partying or shady activity going on. Strange people lurking outside the exit doors... People placing items in the exit doors to keep them ole. So other people cod get in... […] Not happy about that. The breakfast was okay.. Cereal was stale. Next time I will probably spend the extra money and stay at a nicer place. Read moreGenuine Hotels.com guest review
"close to where we were going"
We stayed there 2 years ago but they just remolded and it was much nicer.Genuine Hotels.com guest review
I was very pleased with the service I received for my trip. The room I paid for was not available when I showed up so I was upgraded to a hot tub suite. I was impressed by the friendliness of the staff.Genuine Hotels.com guest review
"Better than I thought!"
I was expecting this hotel not to be the greatest because of the reviews I have read but it was gorgeous! Looked liked it had been newly re-done and is very nice!Genuine Hotels.com guest review
The staff was very friendly. The rooms were updated and very nice! The beds were amazing-slept so good!!!Genuine Hotels.com guest review
"Do NOT stay here!"
I wish there were negative numbers that I could select for this rating system. The hotel was absolutely terrible! The neighborhood was rundown and looked like an abandoned industrial park. One of the employees was smoking at the front entrance when we pulled up, and there was trash piled up at the side entrance. The room was very dimly lit, and despite […] the fact that it was hard to see, you could still see that the room was very dirty. The room was supposed to be non-smoking, but still smelled like smoke. There was a massive divot in the center of the mattress, and the whole room was slanted. The floor was so slanted that the bath tub didn’t drain properly. The water pooled up on the wrong end of the tub. Terrible place! DO NOT STAY HERE! Read moreGenuine Hotels.com guest review
"Ok for the money"
Hotel is in a mixed state of disrepair and remodeling. Some new paint, beds are comfortable, bathroom needs renovation. Toilet loose, tiles cracked and grout not clean, needed some tlc. Staff very friendly and helpful.Genuine Expedia guest review
"Very happy campers (or in this case, hotellers)"
Staff were friendly, courteous and efficient. Room was nice. Would stay there again.Genuine Hotels.com guest review
"Red Roof Inn - national chain, fail!"
I had higher expectations. Rough neighborhood, rough clientele, Shabby condition, carpet was moist, generally dissatisfied - wouldn't stay here, or anywhere else in Muskegon, again.Genuine Hotels.com guest review
"ok budget hotel"
pool very crowded with rowdy teenagers. room clean . good wi fi. ok breakfast . uncomfortable bed.Genuine Expedia guest review
The hotel staff were fabulous, the room was comfortable and the pool area clean. All a plus however if the surrounding area, Muskeegon Heights, had been even a bit more concerning in regards to safety I would have ignored my reservation. My husband I were contemplating forfeiting our $90.00 and travelling either home - a four hour trip, or to my aunt's […] in Holland - a one hour drive. Read moreGenuine Hotels.com guest review
"Good hotel in a pleasant area."
Hotel was clean and affordable and easy to access.Genuine Expedia guest review
"Short overnight stay"
Got the room via discount. Overall it was OK. The room was a double bed. It was clean and spacious. The hotel is about 5-7 min. away from local businesses (gas stations, supermarkets, fast food, etc.) and 10mins away from Getty Drive-In movie theaters. Two complaints - NO towels were in the room and sheets/blankets were unprepared. Overall, it was a […] decent place for an overnight visit. Read moreGenuine Hotels.com guest review
"First impressions are so important!"
Check-in time was 3:00 pm. Arrived at 7:45 pm. Room hadn't been cleaned yet. Waited almost 1/2 hour. Then desk clerk decided to upgrade us to a suite that was ready, at no additional charge. I am a woman, traveling with a small child. There were several men waiting in the lobby to be helped. The desk clerk told me my room number, very loudly, and how […] to get to my room. I should have given it back, told him to write down a different room number and hand it to me, but I didn't want to wait another 1/2 hour. And I don't think he would have understood. Read moreGenuine Expedia guest review
"It is a motel"
My sheets were dirty, I had to get clean sheets and put them on myself the first night I was there.Genuine Expedia guest review
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