"Don't bring your dogs!!!!!!!"
I walked in and was told that I would have to pay $100 - nonrefundable charge - for my dogs. More than I paid for the room!I walked out and then had to fight with them to get my money back!! Hotels.com and Comfort Suites NEED to declare information like that UPFRONT!Genuine Hotels.com guest review
Response by Comfort Suites Southwest Hi Vicki, the Comfort Suites does require a $15 non refundable pet fee per pet per day. In addition we do require if you are paying cash a $150 pet deposit which is refunded at checkout if there is no damage. Our pet policies are disclosed and we apologize for any inconvenience. We hope you give us another opportunity in the future to have you as our guest and thank you again for your feedback.
We liked having our dog with us, and for a reasonable rate. We really like the breakfast, hot tub, and the location of the hotel is good for a run up the mountain to Black Hawk. All in all a great place for us; the room had suffered some damage from a previous dog - but we are not too picky,Genuine Expedia guest review
Typical 2 star hotel. Really needs to be better maintained.Genuine Hotels.com guest review
everything was very nice. friendly people, nice room. will have no problem staying here againGenuine Hotels.com guest review
"Third time wasn't a charm!"
We checked in and our first room smelled like sewage. We spoke with the very kind front desk clerk and she promptly gave us another room. We went to our second room and it had ladders in it an was under construction. We were moved again and this time we settled for a room that wasn't vacuumed and that had hair all over the shower. At this point we settled […] for this room and cleaned the shower ourselves and dealt with the mold in the caulking. Read moreGenuine Expedia guest review
"Stayed here many times but disappointed this trip."
I have stayed at this hotel many times and will continue to do so. However, this trip was disappointing. First there were no bath towels which I discovered only after taking my shower. Second, and this may be important: This room had a presumably new heating/air conditioning unit. The heater was off when I went into my room and it was extremely cold. […] I turned on the unit with the temperature set at 67 and in no time the room was warm, and then warmer, and then even warmer until it was too hot. I turned the unit to 62 but did not notice much improvement. Still, I recommend this hotel. Had I gotten to the room early enough, I could have asked for assistance. Read moreGenuine Expedia guest review
"Better places to stay."
After checking in we want to our room. The door was propped open. Went I to the room and was not the same room in the picture. Pillows were also missing from on of the beds. Went down stairs and told the front desk. They moved us to another room. This room was the same from the picture. This was a suite with a door from the main room. The next morning […] found open tea bags and open sugar packets mixed in with the unopened ones. Poor house keeping. Told the front desk and she said sorry and she would talk to the housekeepers. Breakfast is boring. Would not stay here again would stay at either of the 5 hotels in the area. Read moreGenuine Expedia guest review
"Close to where our meeting was at"
Amazing. Was so impressed with the room for the price.Genuine Hotels.com guest review
Response by Comfort Suites Southwest Hi Alicia, thank you for taking the time to complete the on line survey and we are so pleased you enjoyed your experience at our hotel. Thank you again and safe travels.
"Nice hotel and in close proximity to relatives."
For a one night stay it was perfect. Comfortable and clean. Disappointed that there was NO FRUIT for the continental breakfast! All the other necessary food for a continental breakfast was offered such as hot food, rolls/bread, yogurt, eggs, juice, etc, but NO FRUIT!!Genuine Expedia guest review
"Easy to find, food close by"
Average hotel, with very helpful staff. Our room had a musty smell, some sort of cleaner that had been overused. It was almost like the carpeting had gotten wet and still retained the moisture/odor, but it went away over time.Genuine Expedia guest review
Had a great time, only overnight, but was pleased with everything! they are pet friendly & kid friendly, & the staff were very helpful & friendly as well, & my grandaughter loved the pool!Genuine Hotels.com guest review
"Very Clean and Great Friendly Staff"
We really had a pleasant experience here. The staff was very friendly and helpful. I was with 3 little girls, who really enjoyed the pool and hot tub. I thought the pool was very small, but as long as the kids could work off some energy, I was happy. Very quiet area! I would stay here again.Genuine Hotels.com guest review
It was a very good place to stay. Hotel staff was awesome. I'd stay here again. Saw other reviews about it being ran down.. Those people must have it confused with someplace else.Genuine Hotels.com guest review
Very clean. The pillows were very small and uncomfortable. No extras, just a basic clean hotel.Genuine Hotels.com guest review
"Holiday Comfort/Remodeling Allergies"
If you remove the remodeling that was going on, the hotel was great and the improvements they are making look great. The hotel was a great location for our holiday visit to family and beds were comfortable. All the dust and things being stirred up were tough on two individuals with bad allergies. I broke out in hives the first night sitting on the couch. […] Am sure it will be better next time when they are done. Read moreGenuine Hotels.com guest review
"Nice room, nice price"
Stayed several days for the holidays. The price was good for the quality of the hotel.Genuine Hotels.com guest review
We enjoyed our stay very much, so much that we are going back to Denver for New Years and already have our reservations made!!Genuine Hotels.com guest review
"One of the best I've stayed at for free breakfast."
The room had good space also.Genuine Expedia guest review
The hotel staff were very friendly and helpful. The bathroom in our room was really in need of remodeling, very obvious water damage but it did appear that they were remodeling some rooms. Not real convenient location but the price was right and the room was very nice other than the bathroom.Genuine Hotels.com guest review
very enjoyable.Genuine Hotels.com guest review
"Very clean and great service"
I had a great experience. The young lady at the front desk was very helpful. The room was great and very clean. I highly recommend.Genuine Hotels.com guest review
"Nice place to stay"
We had relatives coming into town and I gave up my comfortable bed to my Aunt and got a room at the Comfort Suites not too far from home. Check in was easy and the staff was very polite. The room was clean and bigger than I expected. The bed was a little firmer than what I'm used to, but comfortable none the less. Breakfast was not bad, microwave eggs […] and sausage, hard boiled eggs, yogurt, muffins, pastries, bread, bagels, fresh made waffles, cereal, juice and of course coffee (might have missed a few things). My stay overall was good. Read moreGenuine Hotels.com guest review
"Nice for the price"
Our room was clean, though had a musty smell. The breakfast left a lot to be desired with fake eggs and other items not restocked. Staff was helpful, but not overly friendly.Genuine Hotels.com guest review
Great rooms and service.... We were 5 minutes away from the federal facility we saw my brother at ...close to restaurants and a Walmart ....very clean n had sheets on the pull out bed got extra pillows n blankets when we asked for them. We had to leave another hotel because the pull out bed had no sheets n they expected us to sleep in that mattress […] which was torn and stained very filthy.... Read moreGenuine Hotels.com guest review
"a very convenient place for our trip"
we were so please with every services provided by the staff, even thought I traveled with my 2 little kids, it was a very quiet.Genuine Hotels.com guest review
"Great Place for comfort and cost"
I love staying at this hotel as it is economical, clean and a nice hotel in general. The staff is always very courteous and helpful. Having the two hot tubs is nice as they are at different temperatures and one is really hot and the other a little cooler.Genuine Hotels.com guest review
"Improving Comfort Suite"
We've stayed here a few times in the past. The motel is being upgraded and the staffing has improved. Great location for SW Denver/Lakewood/Littleton.Genuine Hotels.com guest review
Housekeeping never came. Woke up to roofers at 6am. Was going to stay 2 more days. Canceled that. Shower backed up. Was nice that it was an indoor pool.Genuine Expedia guest review
"Great hotel, awesome value."
The only thing negative I have to say is that housekeeping didn't leave refills for the coffee maker, I had to ask for them. That, and the exterior wasn't kept as tidy as it could have been. One smoking area with the "ashtray" overflowing with trash the entire 3 days I was there, cigarette butts on the sidewalks and outside the entry door. Those are […] small negatives compared to the overwhelmingly positive experience. The people were extremely nice, the room was huge and clean, even the free breakfast was satisfactory. If I ever go back, this is where I'll stay again. Highly recommended! Read moreGenuine Expedia guest review
"Room stunk like smoke, hotel was hot."
Needs to use a/c in common areas of hotel. Room smelled aweful like someone smoked in room and window was left open.Genuine Expedia guest review
"I won't be back"
My first room was disappointing. The carpet was so dirty I wouldn't walk around in my bare feet and there were ants in the room. I complained to the front desk and they moved me into a better room. No bugs; cleaner, but the carpet was still dirty. The sofa and easy chair were dirty and old. The whole place seemed run down and neglected. I'll go to a […] better place next time. Read moreGenuine Hotels.com guest review
"Good value for an overnight stay"
The hotel was clean although a little tired. The guy on reception could be found out the front having a smoke if you needed him. Room was clean and comfortable and breakfast was good.Genuine Hotels.com guest review
"Value for price"
We enjoyed our stay. Overall we were satisfied, but the couch and chair in the room were pretty worn and dirty. The pullout bed was in-operable. Friendly staff, nice breakfast.Genuine Hotels.com guest review
nice accomudations wonderful breakfasts will stay againGenuine Hotels.com guest review
King size bedroom was very spacious and had built in microwave refrigerator and wet bar. Large rooms.Genuine Hotels.com guest review
The hotel room was clean but needs some maintenance. The front desk person when not outside on break got us to our room quickly. The breakfast area staff seemed to be engaged with other activities other than to keep the area stocked.Genuine Hotels.com guest review
The suite was lovely. It is an older building but it has been cared for.Genuine Hotels.com guest review
"One night staying"
Room was clean and comfortable , wifi in room pwould be niceGenuine Expedia guest review
Good value and convenient location. This place had everything i needed and the price was very affordable.Genuine Expedia guest review
Rooms were very comfortable and large. WiFi worked awesome. They accepted my dog. Breakfast was pretty standard but it was good and filling. Perfect getting back on the road the next day. In the last week I've stayed in three different hotels. Comfort Suites was by far the best.Genuine Hotels.com guest review
Our regular hotel was booked so we stayed at the Comfort Suites Southwest. Room initially smelled strong with some type of air freshener that we weren't real fond of. We opened the windows and eliminated the smell and were fine the rest of our stay (4 days). Room was very clean. Bed was wonderful (one of the best hotel beds I have ever had). During […] our stay one of the boilers went out. We were without water for half a day. Not fun but we understand things do break from time to time. We were told they were going to replace all three boilers as soon as possible. Price was right room was clean. would we go back there? Yes if we couldn't get our usual hotel. Their sign our front said they were pet friendly. On several mornings people brought their dogs into the breakfast room. The dogs were very well behaved, but I had real problems personally with dogs in the breakfast room. I tried not to think about the idea that a dog probably stayed in my room sometime in the past. At my house we don't allow dogs in the house. That is our personal preference. Read moreGenuine Hotels.com guest review
We have stayed at this hotel before. The accomodations have been pretty consistent. We did experience a plumbing problem on this visit but the hotel staff had it repaired shortly after we notified them.Genuine Expedia guest review
"Non-smoking room wasn't non-smoking"
THe room reaked of stall smoke and the hotel in feneral was very poorly maintained. It was nto cluttered, but repairs made were sloppy and unprofessionalGenuine Expedia guest review
Better than average hot breakfast.Genuine Hotels.com guest review
"Best local hotel"
This was one of the best hotels I have been too!!!! I went to several within the last few months.... Most we're by the airport, but were dirty or rude workers!!!!Genuine Expedia guest review
The neighborhood was creepyGenuine Hotels.com guest review
Loved the pool & spa! Great breakfast selection. Soft bed with lots of pillows. Great restaurant a very short walk away. Friendly staff. And pet friendly too.Genuine Hotels.com guest review
"Great Place and Great Service"
The staff were all very friendly and courteous. We had a problem with our TV when we first arrived, but the gentlemen that was at the front counter, fixed it within 15 minutes. Continental breakfast was the best and most items I have ever encountered. We have always had great stays at Comfort Suites in the past and this one was just as great. Thank […] you Comfort Suites - Southwest Denver. Read moreGenuine Expedia guest review
"Nice hotel for business stay"
Very clean. Bit far from downtown but near from local bars and restaurants.Genuine Hotels.com guest review
Response by Comfort Suites Southwest Dear valued guest, thank you for your comments and although we are 18 minutes to downtown Denver, we are near Belmar shopping district which offers a similar experience and has many shops, restaurants and much more! Thanks again and we hope to see you soon!
"Dont Give Them Your Credit Card"
Our Stay was fine but two days after we left they accused us of smoking in the room. WE DID NOT. Apparently there is NO RECOURSE. Once accused you are automatically guilty. Corporate line is pretty much useless because every hotel is independently owned. Still fighting with these people....now I must wait three days for any type of reply. Tried calling […] the hotel directly and according to the front desk the manager is not there and she has no idea when they will return. Its Wednesday at Noon right now, where should the manager be!!!!!!!!!! Read moreGenuine Hotels.com guest review
Response by Comfort Suites Southwest Dear valued guest, we are investigating this issue and a manager will be in touch with you soon to resolve this situation. Thank you for letting us know there was an issue and we look forward to resolving this to your full satisfaction.
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