"Not bad-still in renovation phase"
Comfortable enough. Room Smelled slightly of smoke.Staff was very helpfulGenuine Hotels.com guest review
Loved my stay staff was excellent :) Room was clean all staff was friendly very welcoming.Genuine Expedia guest review
The hotel was under renovations, I wish I had known this ahead of time. The paint smell and dust was pretty bad. The couch and chair in our room was quite dirty as was the carpet.Genuine Hotels.com guest review
GREATGenuine Hotels.com guest review
Service is overwhelmed with all the people with the complaints, thay need more help to deal with all the problems or situation there having with construction crew. For us it we came at a bad time. We stood at other comfort suitezone with no problem. There was no problems. All I have to say I'll stay there after the construction.Genuine Hotels.com guest review
The hotel was undergoing renovations. We didn't like the pet policy. We probably won't stay there again even though the the room was nice.Genuine Hotels.com guest review
"Price high satisfaction low"
We typically stay at Hampton Inn's but because we had a pet we were not able to stay at one this time. The Comfort Inn Suites allowed pets for a minimal charge so we booked a room through Expedia. The pillow cases were stained not sure if they had not been changed out or not. The hotel was under construction but the rate was still high. The breakfast […] area did not have enough seating. Read moreGenuine Expedia guest review
This hotel was under renovation, but it still could have been a lot cleaner & plaster particles could have been vaccumed. There weren't a lot of nearby attractions. The staff, pool/jacuzzi & breakfast were great.Genuine Hotels.com guest review
It did not seem adequately staffed during the stay. One employee for all tasks left the front counter unoccupied much of the evening.Genuine Hotels.com guest review
The beds were the most comfortable hotel beds I've ever slept in! The bad thing is that the hotel is undergoing a lot of maintenance and it was noisy after 11 AM & everything smelled like an old, old house, but otherwise I think it was pretty good for the price! I would stay here again since the beds are very comfortable to sleep in :)Genuine Hotels.com guest review
Room was dirty. Hotel was under construction. Lousy Internet service.Genuine Expedia guest review
"Remodeling taking place....not like the pictures!"
The people were awesome and the location was good. We could walk across the street to a Denny's and have dinner without having to move the car again. They are remodeling so nothing is as nice as it looks in the posted pictures. I'm sure it will be when they are done but the carpet is pretty nasty and now has paint all over it from them redoing walls. […] Still working on it but it's not up to speed yet. The pool was super small and the kids didn't even bother. Read moreGenuine Hotels.com guest review
Could have been betterGenuine Hotels.com guest review
The hotel was undergoing some cosmetic updating while we were there, so that may have affected our experience. Nevertheless, we liked the setup of the suite - we were able to request a suite with doors between the sitting area and the bedroom, so that we could have our toddler sleep where he couldn't see us, and it worked fantastically. Overall the […] experience was fine - not the best hotel I've ever stayed in, but comfortable enough and pleasant enough for the price that we paid. We would stay there again. Read moreGenuine Expedia guest review
"dirty and under construction"
The whole place is under construction starting with loud hammering, music, and talking at 7 am and lasting until after 5. Our room was pretty gross... Sticky carpet, holes and stains in the sheets, cigarette burn holes in the curtains and blanket (room was supposedly smoke free), generally dingy with stained, dirty furniture. There is no wired internet […] as advertised and the breakfast wasn't good. Stay somewhere else. Read moreGenuine Hotels.com guest review
"Nice hotel will be even better after renovations"
We chose this hotel because of its location and great room rate we received through Expedia. Pros: the room was large and comfortable. Hotel staff members we interacted with were very helpful. Breakfast was good and free. We felt we received a good value for what we paid. Cons: small bathroom with dim lighting. Didn't care for the bed pillows but that's […] a personal problem. Carpet in room needed to be shampooed or replaced. Renovations currently going on in the hotel caused some of the areas to appear messy, rundown, or unfinished. However once these are completed I would expect this to be an excellent hotel. Read moreGenuine Expedia guest review
I booked this hotel thinking it would be a good, clean hotel typical of it's chain but, was very disappointed as the room was semi clean, carpet was dirty, couches had stains on them and there was a smoke smell in the room and we had a non-smoking room. They were painting and the floor in the hall had paint chips on it when we first checked in. The […] office staff was nice. The worst part was that the wash cloths had make up on them. Read moreGenuine Expedia guest review
"Close to restaurants and shopping"
Breakfast was good. Lots of choices.Maid service was good. Motel is undergoing renovation. Wet paint on hall walls with no warning signs. No luggage rack in room. Blanket edges frayed and tearing off. Spotty Wifi. Desk clerks were nice, but seemed under trained.Genuine Hotels.com guest review
We stayed here 3 nights for a weekend in Denver. They were remodeling and the entire hotel was in shambles! Im ok with remodeling but charging $148 a night when doing so is a bit ridiculous. There were men working in the hallways all day and you had to step around their paint supplies, drop clothes, and not to mention hear their blaring their spanish […] music. Finally...peace and quite when we went to breakfast....or so we thought it would be...what a disaster! They have literally 4 tables for 3 floors of guests. The entire time we were eating there were people standing over us ready to pounce on our table! Not a fun way to enjoy breakfast. The best part, we got back to the hotel saturday night late from an event and there wasn't a parking spot available! They had almost 10 spots taken up from their remodeling supplies and machines. Had to park in the parking lot next door & walk over. When walking in I went to the front desk to see if it was ok to park there, and what to my surprise...but a sheriff was behind the counter. REALLY! What the hell is going on that a sheriff needs to be behind the counter going thru the computer. We woke the next morning to police cars, ambulance, and detective vehicles! What a joke...and they wouldn't give us any credit for the mishaps! Will never stay there again and will never refer to another person! Read moreGenuine Expedia guest review
This hotel was undergoing renovation, which would have been nice to know beforehand. Loud machines. Wet paint on hallway walls with no warning signs. Breakfast wasn't available until 7:00 on Sunday and we needed leave for the airport then. Desk staff was undertrained. Couldn't tell me how much I was charged when I checked out. A family member in another […] room was charged double, so I will be calling my credit card company. Problems with some of the basic things that are standard with a motel room. No luggage rack, no sheer curtain, handle falling off closet. Read moreGenuine Hotels.com guest review
"Don't Stay at This Hotel"
There are currently undergoing construction. Our room smelled of smoke, there were burn marks on the comforter,a paint can full of cigarettes outside the door, the entire hotel was dirty. You wanted to wear flip flops in the room so to not touch the carpet. Go elsewhere---this hotel is the bottom of the barrel. When I complained, the new 4 day employee […] of the front desk said, Sorry I can't help you Read moreGenuine Hotels.com guest review
This hotel was in the process of some renovation but think it all needed to be renovated rooms were dated and grungy carpet and woodwork was badly worn. Staff was excellent and the newly remodeled lobby and breakfast room was great. Overall the hotel was ok but could handle some serious improvements.Genuine Hotels.com guest review
The hotel was in need of "refreshment". Indeed it is undergoing an update. The worst thing was that the hotel seemed understaffed. On Sunday there seemed to be only one person at the front desk. An example of service on that day: I stopped up a toilet one morning. I stopped by the front desk on my way out and told the lone desk clerk. He told me that […] he would have to loan me a plunger or we would have to move to a different. I told him that when we got back from our activities that day. When we returned several hours later the same lone gentleman was working the front desk by himself. I asked him for the plunger. He left to find one. He eventually returned empty-handed and told me that he would get the plunger to me when he found one. I never heard anything from the staff after that. Therefore, we spent the night with a marginally functional toilet. Read moreGenuine Hotels.com guest review
Overall nice. Hallways under renovation but room was finished. Only one TV that was in the bedroom with only limited visibility from the sitting area. I would stay here again. I left before the breakfast so I can not rate that.Genuine Hotels.com guest review
"Enjoyed our stayy! Staff helpful and friendly"
Nice stay for 2 nights. Breakfast was wonderful and a variety of itemsGenuine Expedia guest review
"Hotel was old and outdated"
They were renovating the hotel and had pieces of the drywall laying all over the halls. The room had a terrible odor and wallpaper was peeling off everywhere. The first room that we were assigned was dirty and the phones didn't even work. The next room had a very bad musky smell to it. I would not recommend this hotel to anyone and I was very disappointed. […] The breakfast was terrible and they were out of juice, there was not much to choose from. Read moreGenuine Expedia guest review
"Clean Despite ongoing renovation"
Our room had not yet undergone the renovation and was dated. The couch and chair had certainly seen better days. The room itself was clean and well equipped. The staff was friendly and helpful.Genuine Hotels.com guest review
Room was just okay, hotel was seriously out of date yet cost was same as a nicer hotel. Remodeling every where, dust in hallway, poor breakfast, and front desk clerk was not very nice to anyone who came in.Genuine Hotels.com guest review
Clean, comfortable & the breakfast was better than expected. They have a lovely woman that serves the kitchen & is very hospitable. Will come back!Genuine Hotels.com guest review
"Wonderful location and room"
Within walking distance to good food, and very large comfortable suiteGenuine Hotels.com guest review
"SUPERB!! SUPERB!! Amazing all the way around!"
EXCELLENT! I was WOWed by the room! EXTREMELY spacious, clean, superb! The nice living room within the room was awesome! The couch was a hide-a-bed, the coffee pot station had it's own sink with the refrigerator and microwave, simply superb. The breakfast was amazing, fresh, well maintained, delicious! Had a pool and 2 hot tubs, if we had more time, […] and brought suits, we definitely would have enjoyed them. This is a first class hotel and we will definitely consider it again in the future! Read moreGenuine Hotels.com guest review
Serviceable stay, but nothing special. The photographs on the website make the place look fancier than it actually is. Way-better-than-average meal choices for breakfast, but coffee was poor. Staff were friendly and helpful. Pool was nice, but small.Genuine Hotels.com guest review
My family stays at this hotel several times a year. We love it! It's always clean, the staff is great and its location is perfect. What we enjoy the best is that the employee turn around is small. The staff is the same each time we visit. So its as if we're visiting friends.Genuine Hotels.com guest review
sad event made this stay more enjoyable. This hotel is surround with restra. The trip back to the airport was difficult. We'll stay there again when in Denver.Genuine Hotels.com guest review
Clean, comfortable, spacious, well appointed. Will definitely stay there again.Genuine Hotels.com guest review
"Stay out of room 111-"
The hotel was nice and most of the staff was attentive to our needs. Whatever you do, DO NOT let them put you in room 111. The beds are lumpy, pillows are lumpy and IT'S NOISY. I didn't sleep all weekend. This room is nestled right behind the elevator and across the small hallway from the pool and the elevator room (sounded like the motor that makes […] the elevator run is in there). I was awakened at 8am both Saturday and Sunday to screaming children at the pool. I went to the front desk to see if they could hear the pool noise from there and they COULD, so nobody said anything to the parents of the screaming children. Lack of sleep ruined my entire weekend as I was there for a state pool tournament. So if you like noise or sleep very heavy this room will be fine, but it was very wrong for me. Read moreGenuine Hotels.com guest review
"I really liked the room layout."
Good continental breakfast, nice pool area, great room layout for family. I loved that I could close the doors off to the double bed area so the others still sleeping didn't have to see the lights on while I was getting ready to go for the day.Genuine Expedia guest review
Everything was good. The pool is fairly small and it only takes a few people to make it feel crowded. The hot tubs are hot and clean. The breakfast is pretty good with hot eggs, sausage, biscuits and blueberry waffles. Wish they had more fruit like grapes or bananas.Genuine Hotels.com guest review
"Nice hotel, needs new pillows"
We stayed in a pet room (had a pet), The room was clean smelling. No apparent stains or hair. The bed was comfortable. The rooms large, the bathrooms clean. My only true complaint was the pillows were twin size on a king size bed. Very small and flat. Get king size pillows or at the very least quality pillows.Genuine Expedia guest review
My daughter had a dance competition about 10 mins away and we just needed something inexpensive and close. I was pleasantly surprised the rooms were great, bed comfortable, the microwave and fridge was a huge bonus. Kids loved the pool and hot breakfast was good. Needed a little updating but very clean. We will definitely stay again.Genuine Hotels.com guest review
"Cheap place to stay"
Hotel was ok for a place we could crash for a few hours. I wouldn't want to stay here more than one night. If you're on the road and need to stop, check this place out. Room was adequate but old & rather grimey. Carpet needed a good vacuuming & cleaning and furniture was very dirty. Room was a "suite" with beds & living area, but no TV in the living […] area. I'm an early riser and would have liked to close off the bedroom to watch TV & drink coffee while my family slept. Oh well. Like I said, it was a place to crash. Read moreGenuine Hotels.com guest review
"If not for the smell..."
Nice hotel in a nice area of town, the staff was friendly and the room was clean but smelled like stale cigarette smoke - be sure to request a non-smoking room in advance, was told on check in that non were available.Genuine Hotels.com guest review
Response by Comfort Suites Denver Southwest Hi Lee, the Comfort Suites is 100% non smoking so every room is non smoking. I'm no sure where the miscommunication was but I apologize if you thought our hotel had smoking rooms. We appreciate your feedback and hope you give us another opportunity to serve you in the future.
"Felt like home"
We were very impressed with this hotel. The staff were amazing and the everything was clean and neat. The breakfast was great, there were plenty of options to choose from and the food was as fresh as can be. The pool and hot tub were perfect. Nice and relaxing.Genuine Expedia guest review
Great hotel and a great deal, too! I can't say enough wonderful things about this place. Love the sitting room and separate bed room area with the French doors. Everything was clean and in good order. The staff was courteous and helpful. WiFi worked great. Lots of parking! Would stay here again.Genuine Hotels.com guest review
Response by Comfort Suites Denver Southwest Hi Curtis, Thank you for taking the time to share your comments regarding your recent stay. We truly appreciate it and hope to see you again in the future.
"Don't bring your dogs!!!!!!!"
I walked in and was told that I would have to pay $100 - nonrefundable charge - for my dogs. More than I paid for the room!I walked out and then had to fight with them to get my money back!! Hotels.com and Comfort Suites NEED to declare information like that UPFRONT!Genuine Hotels.com guest review
Response by Comfort Suites Denver Southwest Hi Vicki, the Comfort Suites does require a $15 non refundable pet fee per pet per day. In addition we do require if you are paying cash a $150 pet deposit which is refunded at checkout if there is no damage. Our pet policies are disclosed and we apologize for any inconvenience. We hope you give us another opportunity in the future to have you as our guest and thank you again for your feedback.
We liked having our dog with us, and for a reasonable rate. We really like the breakfast, hot tub, and the location of the hotel is good for a run up the mountain to Black Hawk. All in all a great place for us; the room had suffered some damage from a previous dog - but we are not too picky,Genuine Expedia guest review
Typical 2 star hotel. Really needs to be better maintained.Genuine Hotels.com guest review
everything was very nice. friendly people, nice room. will have no problem staying here againGenuine Hotels.com guest review
"Third time wasn't a charm!"
We checked in and our first room smelled like sewage. We spoke with the very kind front desk clerk and she promptly gave us another room. We went to our second room and it had ladders in it an was under construction. We were moved again and this time we settled for a room that wasn't vacuumed and that had hair all over the shower. At this point we settled […] for this room and cleaned the shower ourselves and dealt with the mold in the caulking. Read moreGenuine Expedia guest review
"Stayed here many times but disappointed this trip."
I have stayed at this hotel many times and will continue to do so. However, this trip was disappointing. First there were no bath towels which I discovered only after taking my shower. Second, and this may be important: This room had a presumably new heating/air conditioning unit. The heater was off when I went into my room and it was extremely cold. […] I turned on the unit with the temperature set at 67 and in no time the room was warm, and then warmer, and then even warmer until it was too hot. I turned the unit to 62 but did not notice much improvement. Still, I recommend this hotel. Had I gotten to the room early enough, I could have asked for assistance. Read moreGenuine Expedia guest review
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