Bugs in the room. Toilet was not clean. Breakfast basically nothing. Shower broken. Comforter spotted. Smoke filled hallways.Genuine Hotels.com guest review
"Smoke smell in non-smoking room"
I waited too long to make other hotel reservations closer to where we were going, and basically chose this hotel because it was available. Stayed for two nights (attending personal event). Had to ask for towels right after check-in and had to ask again the next day as the staff had taken our used towels, but did not leave any to replace them. We had […] a "non-smoking" room. However, the smoking and non-smoking rooms are right next to each other, so we could definitely smell smoke in our room, as well as in hallways. (not sure how hotels in Illinois get around this, since I thought IL had "non-smoking" laws in this state.) Room and hotel were decent enough for our needs, just wish entire hotel was non-smoking and we didn't have to ask for towels each day. Read moreGenuine Hotels.com guest review
ROOM WAS CLEAN , STAFF FRIENDLY , NOTHING SPECIAL , WE JUST NEEDED A PLACE TO SLEEP AND CLEAN UP DURING OUR OUT OF TOWN VISIT. WOULD STAY THERE AGAIN .Genuine Hotels.com guest review
"short drive to city"
Room was a little musty. could use a reno. Breakfast was ok. staff was helpful.Genuine Hotels.com guest review
We went to the room they gave us and it had not been cleaned, beds were unmade! We stayed three nights and sheets were never changed! We had to keep asking for clean towels!Genuine Expedia guest review
hotel and room was great. Need better pillows on the be. location to all my events was good and the staff was very good.Genuine Hotels.com guest review
"The only thing clean were the sheets."
We travel to metro STL regularly, and there is no way we will stay at this hotel again. The bathroom did not appear to have been cleaned. There was hair on the tub and the floor was grimy. The plumbing pulled away from the shower wall when touched. The sink faucet leaked all over the counter every time it was used. The toilet was not seated correctly […] and rocked. In the room, the wallpaper was peeling off the walls. The curtain was not completely hooked to the curtain rod. There was a ball of chewed gum on the floor. At the entrance to the hotel, adjacent to the dining area, the air registers were covered in dust and grime. Obviously, some of these items would be addressed with a needed renovation, but the lack of cleanliness will keep us from returning. We addressed the bathroom cleanliness issue with the front desk and was assured that it would be cleaned, but it was not. Upon checkout, our bill was surprisingly discounted by 20% -- not sure if this was due to our complaint. In the future, we will try to travel when the Cardinals are not playing in STL, giving us more choices. We would rather pay double the room rate of this hotel in order to feel safe and clean. Read moreGenuine Hotels.com guest review
This was one of the more disappointing hotels I have ever stayed at. Everything was ok, nothing horrible, but nothing was particularly nice either. The room had not been cleaned when we arrived, the hotel looked worn and tired in every regard.Genuine Expedia guest review
"Disgusting, don't waste your money"
We got in to our room and the room stunk so bad it was hard to breath. The couch was made of plywood so that couldn't be used and within 5 minutes we had bug bites on us. We checked out immediately. The bed covers were falling apart and haven't looked like they've been washed for years. I don't give this hotel any stars. And the neighborhood and location […] was not what we were expecting even though we did look it up on google maps. Read moreGenuine Hotels.com guest review
I usually remove the comforter at every hotel first thing - we've all watched that show. There were MANY VISIBLE stains on the blankets also. The wash cloths were very stained also. When asked for replacement covers and washcloths I was told that yes, they were STAINED but they were CLEAN. Then, on further inspection, the sheets and pillowcases were […] STAINED also. The phone in the room was completely disgusting - not just dusty but filthy dirty. The locks on the doors did not work properly and when asked about it I was told they work "good enough." This is not what a mother of a 4 year old traveling alone wants to hear. Read moreGenuine Expedia guest review
"Convenient Location But Needs Improvement"
This hotel is okay for a place to shower and sleep, but the furnishings are not up to par with other hotels in this price range. Maintenance is very shoddy. The draperies have holes in them and aren't hung properly. The plumbing works but is clearly not assembled properly: the whole faucet on the sink (Room 222) moves when you turn the control. The […] shower has a broken stop so that it is difficult to adjust the faucet from cold to hot. The drawers on the chest don't fit properly. Even the bed needs to be remade before you sleep in it since the maid doesn't seem to care about getting the fitted sheet covering the mattress properly. This was a smoking room, so perhaps the staff doesn't care about taking care of it. The food at breakfast is awful. I have stayed here six times and only eaten here once. Still it is convenient to a night club I like and I typically only stay in the hotel for a few hours, so it is adequate. Read moreGenuine Expedia guest review
It was a very nice hotel with a very nice staff! highly recommend!Genuine Hotels.com guest review
"Convenient Hotel in Caseyville"
The rooms are acceptable, though the maintenance is not thorough. No one seems to know how to hang draperies properly. The breakfast is acceptable, but we seldom eat there. A few cold cereals, hard boiled eggs, do-it-yourself waffles, bread, biscuits, bagels and muffins, yogurt and hot coffee. The only food items served hot are waffles and sausage […] gravy. Read moreGenuine Expedia guest review
They were very nice and helpful. Though it was an older building was clean and well kept. Everything was great!!!Genuine Expedia guest review
"Live and learn"
I booked the room for my 19 year old. I asked him how it was and he said "well you would rally hate it and think its dirty, because I do. But it's a bed" also didn't realize when I booked it was a motel, woth doors on outside of building.Genuine Expedia guest review
"very convenient location to must see attractions"
great location, room was very clean. The breakfast room offered a good selection of items.Genuine Hotels.com guest review
"The most disgusting hotel ever."
I have literally never stayed in a hotel so dirty, disgusting, unkempt, and unprofessional. The bathroom showers were moldy and not clean. We had multiple stained towels that they never replaced even after us complaining. The blow dryer in the hotel was broken. The walls in every part of the hotel we're beat up and dirty. The hotel barely worked. The […] hotel staff were very unprofessional. Tattoos and missing teeth, I would not trust them handling anything sanitary. Also the complimentary breakfast was very very limited and everything stake. Clearly from the previous morning. I will never be back to this hotel, let alone any other quality inn ever again. DO NOT STAY HERE!!!! Read moreGenuine Hotels.com guest review
Very nice clerk when we checked in. She helped me look for my ring that had fallen off my finger somewhere. Found it in one of my bags. The television in the sitting area of our room wouldn't turn off unless we unplugged it. We informed the staff. We didn't eat the breakfast--we never do--so I have no idea. We didn't use the pool either.Genuine Expedia guest review
Air didn't work and toilet didn't work. Staff was helpful.Genuine Hotels.com guest review
"Just what was needed"
The staff was nice. The hotel is older but it was clean and served us well for what was needed.Genuine Expedia guest review
Quality Inn is close to our favorite nightclub, Boxers 'n Briefs. 10 minutes south. The hotel is much nicer than the Comfort Inn in Cahokia.Genuine Expedia guest review
"A place to sleep"
Overall the stay was fine. Beds were adequate but the room was in disrepair. There were many things that needed minor fixing and tidying up in order to receive a better rating. The room was clean, but just not very nice. Staff was friendly, location was nice for highway access, not much for residential around it. It was an inexpensive place to stay […] for a few nights which is all I needed. Read moreGenuine Hotels.com guest review
"Stay away from this hotel"
Clean bedding is the only good thing I can say. Stains on all of the furniture would never stay at this hotel again. Very out datedGenuine Hotels.com guest review
"Nice Front Desk Personal-careful of the breakfast"
I thought the rooms were average. the bathroom needed better cleaning. The guy at front was really kind as we checked in super late! The breakfast the next morning was questionable?? We were some of the first to eat the sausage biscuit gravy wasn't hot and the juice mixer well it didn't give you much juice. The coffee was cold and so was the HOT Wa […] ter! Read moreGenuine Hotels.com guest review
broken shower huge stains under covers room service busted in our room at 9 am while we were sleep n mind u check not till 11Genuine Expedia guest review
"Good but not great"
My family and I were in route to another location and the hotel was perfect for staying outside of busy St Louis. One night stay was all I was looking for.Genuine Hotels.com guest review
I thought the overall condition of the hotel was poor. The rooms smell of lingering smoke from years of being smoking rooms. I also thought the breakfast left little to desire. Need more healthier choices such as yogurt . I would not recoomend that hotel to anyone nor do I have the desire to stay there again.Genuine Hotels.com guest review
The room had a sink that would not drain, a broken towel hanger and a security latch in the bathroom door. Breakfast was very basic. When I contacted the hotel asking to talk the manager, I was given a non-working e-mail and "he is out of town for a few days" message.Genuine Expedia guest review
"It was ok"
Check in/out was easy, it served its purpose (a place to sleep for the night)Genuine Expedia guest review
"Never stay again"
They put us in a room with no a/c working then put us in a room that someone else was in. So they kicked them out. Non smoking room but could smell smoke. We will never stay there again.Genuine Hotels.com guest review
"Kind of smelled like cigarettes."
Only complaint was that the floor we stayed on smelled like cigarettes even though it was supposed to be no smoking. Otherwise it was OK.Genuine Expedia guest review
It is not the worst hotel I've stayed at. The Lobby was a little bit dirty and could have used a broom. After we checked in, as we were walking down the hall on the 1st floor, there was a horrible smell, almost like animal urine, and 1 room door was standing open with a fan blowing on the floor. We arrived at our room on the 2nd floor, and the door […] handle was clearly broken, and our key card would not work. I went to the desk and the clerk immediately gave us another room on the 3rd floor. Once inside, the room appeared clean until we fund a sock next to the couch. We than noticed that it had been spot vacuumed, but not "cleaned" for quite some time. The linens were clean, and the bathroom was ok. The A/C unit was hard to deal with, either too warm or too cold, it was hard to find a happy medium. We didn't take advantage of the complimentary breakfast. I will probably not stay there again. The staff was very good, but the hotel is not so great. Read moreGenuine Hotels.com guest review
"Broken faucet & hairdryer"
Faucet broken, not repaired upon informing staff. Also, hairdryer outlet connector was split open and a shock/fire hazard.Genuine Hotels.com guest review
The room was clean and ready for us early. the breakfast had a lot to choose from. the pool is very nice but didn't have time to use it.Genuine Expedia guest review
Very friendly service the men working was polite I was very happy because he really made our stay we are a big family and he made sure I had enough shampoo and conditioner thank youGenuine Hotels.com guest review
"Great price for clean hotel"
Hotel was clean and convenient, staff very friendly. The hotel is definitely older and the d�cor & condition of furnishings shows the age. The couch in our room was not comfortable at all. Bed was ok. With some updating, this hotel would be excellent.Genuine Expedia guest review
Hotel was OK. Nothing special but pool was warmGenuine Hotels.com guest review
People walked & jumped & was disruptive all during the night. The sink was clogged. The staff was friendly but that was about itGenuine Hotels.com guest review
Overall, what was expected, though their were little things around the room and property and room that were not kept up such as how the sink worked and the curtains. Staff were friendly.Genuine Hotels.com guest review
Staff was nice. Room was in terrible shape. Blankets, sheets, pillows were all stained in one way or another. The couch also had several very visible stains as well. Smoke smell was unbelievable.Genuine Hotels.com guest review
"good place to stay"
The hotel was fine, but there is really NOTHING in Caseyville as far as restaurants go. At least nothing as far as a nice restaurant with bar and full menu. Only Denny's, Bob Evans, and Crackerbarrel. We ate at the Cracker Barrel but the dinner was adequate at best...certainly not good. The only other choices were bars with limited bar food. They had […] a Walmart of course, and the traditional fast food places, so you won't starve, but it was disappointing nonetheless. Read moreGenuine Expedia guest review
To many things to tell you. Just dont go here.Genuine Hotels.com guest review
"Good hotel for the price"
Close to attractions and metrolink rail serviceGenuine Hotels.com guest review
went to the pool and the doors were locked. called desk, they unlocked the pool but didnt leave towels. we had to go get them. three of the four lights in our room had bad bulbs and the phone didnt work unless you held the handset cord just right. we were disappointed. when we called about the bulbs at about 6:30 we were told the maintenance man would […] take care of when he came on at 11pm. i told them to forget it. Read moreGenuine Hotels.com guest review
"You get what you pay for!"
Shower had great water pressure!! Hotel smelt like smoke! Sheets were stained! Free breakfast was average! Only served til 9amGenuine Expedia guest review
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