"Not like it was in the past... disappointed"
09/09/14 Dave W Niagara, Canada
First of all, I want to say that I have stayed at this hotel 25+ times in the past as my wife is from this area and this was a nice hotel in the past to stay at when visiting family. It has been 5 years since our last stay. Although the exterior of the building is still nice we were very disappointed with conditions of the interior. I'm going to be long winded with this review as I have so much to say about what is wrong with this place. Desk staff was friendly at check-in and our request for a ground floor room was honored. The problems started when we entered the room. The holes in the curtains were the first thing that jumped out at us (see picture). The king sized bed had 4 half sized pillows on it, never seen that before. As it turns out, trying to sleep on 2 half size pillows is something I don't want to attempt again. Now to the bathroom. The first thing I noticed were 2 bugs, one on the floor beside the tub and one on the tub, both were alive (see pictures). Wall paper was peeling off the wall and there was a layer of soap scum on the tap and tub (see pictures). I don't want to start with what was behind the bathroom door but it had not seen a cleaning in quite a while. The bathroom light was equally disgusting as it was yellow and full of what I presume were dead bugs (see picture). The next morning we got up to have a shower only to find out the towel, which was way past its expiry date had a big hole in it (see picture). Room was sparsely furnished but the carpet did appear clean. Very disappointed with the neglect this room has seen, in our previous visits the place used to be spotless. Now, on to the locking down of the outer doors at 10pm. Their policy is to lock all outer doors at 10pm. This forces you to walk around the building to enter though the front entrance. The sign says the door is locked for your safety, but for a lot of people who have to park at the far end of the building it's a long and potentially unsafe walk to get to the front entrance (see picture). The doors have key card scanners but they have chosen to disable them at 10pm, this makes no sense. With all this being said, we'll find someplace new the next time we visit the area.
"Nice place for a stop over"
08/29/14 bernard H
Very nice place. The rooms are nice and clean. Very nice pool area with a hot tub. The staff was very friendly and welcoming. A continental breakfast that is not only complimental but also a very nice set-up. Overall, we had a very nice experience.
08/10/14 kilgorerena Crown Point
Ok, so you need to be in Holland but the Comfort Inn has horribly high prices.... what ya gonna do? Well there is this wonderfully hidden easy to get to hotel is just the ticket. Not only is this hotel fairly priced, it's my opinion that they should actually charge more! NO Kidding. This extremely clean hotel has one of the best staff member I have ever encountered but enjoyed every encounter with everyone. Everything works, Everything was clean and here's the amazing part, is was quiet. Ok, stop laughing LOL. Really, I spend so many days in hotels it is hard to impress me (since I have worked in the industry myself). When I told the clerk that I had an extremely important job interview the next day (Monday) and I really needed something quiet I was surprised when she dropped me into 102. a ground floor room. You know what, even though it was close to the lobby it was still wonderfully quiet. Did I mention Quiet? ok, ok, just didn't want you to miss it! If you want a clean hotel that is .... wait for it..... QUIET this is the place. I don't mind paying for this type of quality. Nice job guys, what I don't understand is how this hotel has no awards. Choice, maybe you should take a better look at this hidden gem.
"A Pretty Good Place Trying to Improve"
07/17/14 ExGMan Chestnut Hill, MA
This is a place which shows some need for physical improvements (exterior cosmetics and interior furnishings) but is trying hard to be a good place at which to stay. Here's the list: 1) Check-in - Jessica was friendly and helpful. Told me where to park my motorcycle, explained all the details and made me feel welcome. 2) Initial impression with room: Worn & dated furniture (just like home), clean smell, very good bed, tiny bathroom (but adequate). Good shower. 3) Eventual impression with room: lighting was good. Carpet a little spotty. Internet service strong (5Mbps/DL). Noise from other rooms (especially from above) was intrusive. 4) Sleep situation: Bed was good for me but maybe a little soft for others. Noise was OK. 5) Breakfast: Nothing really new here. Standard waffles, coffee was tasty, cold HB eggs, interesting sausage was tasty but very salty. 6) Supporting businesses: There are plenty of FF restaurants nearby, but nothing else I could find with any more substance. All in all, a nice place which will treat you well.
"Better than Anticipated"
06/27/14 doug12345bb Waynes Fort, IN
I checked into the Quality Inn Hudsonville on a business trip and was pleasantly surprised. The phone reservation process was professional and quick. When I checked in the same lady that made the reservation was there and checkin was quick and friendly. Entering the room I was somewhat cautious based on some of the reviews I'd seen but found the room very clean. I saw some previous reviews about some loose wallpaper which is beyond picky as for a place to sleep this is good or better than many in Holland andf I'll likely stay again
"Clean property with friendly employees."
05/22/14 ljwarmbrod Butler, Pennsylvania
I arrived in town early and was so pleased that the very nice front desk clerk had no problem letting me check in early. The room was clean and the property has a nice pool and spa. I was confused about trying to get the treadmills to work, but again the front desk was extremely helpful and cheerful explaining the key procedure. Breakfast room was busy, but there were enough tables to accommodate everyone. Great value in the Hudsonville area. Only negative---no fridges in rooms (can be had for additional fee.)
05/07/14 Adallas11 Houston, Texas
Our truck went into the shop so we had some down time. Enjoyed the room. It was clean, spacious, and nice size flat screen T.V. My husband liked the nice size desk and chair. I liked the fact that there was sausage to go with the waffles and a nice assortment for breakfast. Always fresh coffee available all day. We will definitely be back.
"A nice place to stay"
04/06/14 kbdutch Janesville, Wisconsin, United States
This a quiet clean hotel. Have stayed here several times before. Great rates. Yes, it is a little dated, but improving each time we stay. Overall? -- friendly service, clean rooms, breakfast, pool with hot tub and quiet. Stayed in a room with a very comfortable king bed. Close to 2 good restaurants - Hudsonville Grille and Rainbow Grille. Will stay here again when we travel thru the area.
03/12/14 StarKat10 Lansing, Michigan
My family and I stayed at this hotel in January 2014 and the staff went above and beyond to ensure our rooms were clean and were quick to fix two small issues that arose. The breakfast was fine. Rooms were clean. Hotel is working on updates as it is now a ChoiceHotel and new owners/management. Good overall stay, no complaints. PS - Danae is wonderful!
"GREAT STAY. GREAT PEOPLE"
02/21/14 JOHN S SAGINAW
Been staying at this property several times. It just keeps getting better. I'm usually involved with a seminar at the Pinnacle Center, which is right across the street. Clean rooms, great breakfast, great rates. Yup, I'll keep coming back. Thanks Constance and Hillary for going above and beyond!!
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