"Room freshly painted, smelt horrible!"
The room gave me a migraine due to the smell. I asked for different room, they were all booked, i asked for a fan, no fans, I asked for a discount, no discounts and mind you I booked two rooms & paid over $200!! Had to sleep with window partial open, ground floor, in back of building, not the best neighborhood. And I am a female who was in the room […] alone. My son & daughter in-law were in the other room. Read moreGenuine Hotels.com guest review
The building & parking lot were a little rough, but our room was excellent. Very clean, nice amenities, and really comfortable.Genuine Hotels.com guest review
"Horrible customer service and unsanitary."
This hotel is a horrible place to stay. The front desk person was never at the desk and acted as if I was interrupting their evening when asking for something or a question. Our room was dirty and there is remodeling going on, so there's drywall dust everywhere and there was no carpet or flooring of any kind in front of my room door with drywall supplies […] stacked in hallway in front of my room door. The hot tub was empty and non working and the breakfast area in the morning only has four tables to sit and eat but there's like 80 rooms in the hotel??? And to top it off our toilet and bathtub were plugged and toilet kept running every fifteen minutes all night long. And of coarse there was no one around to get USA plunger so we found one ourselves and fixed it. When I told the front desk the next morning, she said "o that's okay" like it was okay we fixed the toilet in our one hundred dollar per night hotel room!!! I highly recommend you don't stay at this hotel!! Read moreGenuine Hotels.com guest review
This hotel sucked and the worst part of all the hot tub was broken and couldn't use it. Also I liked our room but the internet is very slow and didn't work for me.Genuine Hotels.com guest review
"Ok place to stay"
There was a lot of construction dirt as they are remodeling something. No hot tub and pool was low on chlorine if you ask me. I did not stay in. Breakfast - well I suggest going out. Was not keep full with as many guests as they had. I won't stay at this location again.Genuine Hotels.com guest review
I was a little apprehensive about staying at this hotel because when we have stayed before it wasn't nice, but this time was different. The customer service was amazing and the hotel is making cosmetic changes to the rooms and hallways. It made us feel at home. The size of our room was disappointing. I had my kids with me so four people in a double […] queen room should have been fine, but we felt cramped. The breakfast and customer service will have us coming back even though the room was small. Read moreGenuine Hotels.com guest review
I don't understand the bad reviews about this motel. For the money it was well worth the money. The room was clean, everything looked new in the room so I think it was recently remodeled. I would definitely stay here again.Genuine Hotels.com guest review
"Do not stay here!"
Hotel was filthy, smelled of cigarette smoke. Parking lot was poorly lit and full of teens drinking and partying and the bottles and cans resulting and no spaces were left for paying hotel guests. Doors to hotel were unlocked to allow anyone to enter at will and door to my room had been damaged recently although hotel stated that rooms had just been […] renovated. Carpeting was not vacuumed anywhere, food was dumped on floor, tub in bathroom was uncleaned. Pool had limited hours. I left this hotel and found a room at the Comfort Inn across the street. Read moreGenuine Expedia guest review
"Excellent customer service"
The staff was extremely accommodating. We had a slight problem and they dealt with it in a courteous and professional manner. I would highly recommend this hotel.Genuine Hotels.com guest review
"Very unfriendly front desk clerk"
When we arrived, the hot tub was not working. Because I booked through Hotels.com, the clerk wouldn't even talk to me. I explained to him that I called the actual hotel prior to booking (which was only one day prior to our arrival) to enquire about room types and amenities. At no time did the employee who took my call tell me the hot tub was not working, […] which I specifically enquired about since it is my daughter's favorite thing. The clerk was so rude and in no way wanted to accommodate us for our inconvienence. We ended up canceling our reservations and going to the Comfort Suites across the street. We are glad we did. The Comfort Suites were friendly, clean, spacious, comfortable and very accommodating. The Comfort Suites is were I recommend staying at not this hotel. This hotel SUCKED!! Read moreGenuine Hotels.com guest review
"Close to everything"
It was in the process of remodling. But it will be nice once done. Check in could be much faster. Didn't seem like the guys knew what to do and there where 3 of them.Genuine Expedia guest review
"Quality Inn is a misrepresentation"
08/29/14 John H
The 0only reason I stayed here is that it was the only hotel between Benton Harbor and Muskegon that claimed to have a handicap room with a roll in shower. I made the reservation 2 weeks before my check in date. I called the hotel directly an gave them my reservation number and made sure that the roll in shower room was mine. When I checked in, I was told that they only had a handicap tub room available. It was 11 PM, I had driven 330 miles, and was tired, so I took it. I drove around back to the center door, where I was told to go. The door was stuck open due to damage to the frame. Not real good for security. When I took my stuff into the room, I found that the room door hangs up on the carpet, it won't close the way it is supposed to do--A FIRE CODE VIOLATION! There was no suitcase stand. I asked at the desk, and was told that they didn't have any. There is not enough room between the bed and the chest of drawers to drive a wheelchair. The bed is very high. I had to help my get into the bed. Saturday Morning, I sat down at the desk, and found that the wheeled base stuck out and tripped me up. Also, leaning back in the chair was a good way to end up falling over backwards. Who ever assembled the chair installed the seat on the base backwards. The wireless internet was balky Saturday, non-existant Sunday morning, but worked pretty good Sunday night. I took my computer off to Starbucks just to see if it was my computer--iit worked fine there. The bathroom design is criminally STUPID!! It was big enough to turn the wheelchair around. There are rails inside the tub for handicap, but none to helpo get OUT OF THE TUB. The towel shelf is above the toilet, 5 feet away from the tub, no place to put a towel by the tub. I had to help my wife get into and out of the tub. The problem with putting the towel stock over the toilet is that things fall off--into the toilet. Each time a customer asks for a plunger, means that a wash cloth has gone into the toilet. There is no place at all in the bath room to put things you use at the sink, like shaving cream, comb, razor, deodorant, shampoos, makeup. NO FLAT SURFACE AT ALL BY THE SINK. We left the sign MAID SERVICE PLEASE hanging on the door. The other side of that cared says do not disturb. The maid was either too lazy to actually read the sign, or was not smart enough to do it, so she skipped the room. There is no grate on the ice machine, I had to balance the ice bucket on the rim and hold the button down to get some ice. The snack machine refused to take money. (It had plenty of stock, I could see through the glass. On Sunday, we came back after the maid had "serviced" the room. We caught her and made her pick up the wet towel on the handicap bench in the shower, and pick up the used soaps out of the soap dish. I didn't note until Monday morning, that she had failed to service the coffee maker, too.
"Returning customer - I like this place!"
08/12/14 Jjaassoonn Hartford, Michigan, United States
I have stayed here twice in the past year, and I've never had a bad experience. Lots of negative reviews here about the staff, but everyone I encountered, from the desk staff to housekeeping, was very friendly and accommodating. In fact, I once showed up at noon when check-in wasn't until 3pm, and the gal at the front desk made sure I had the first room available after housekeeping had cleaned it - I was checked-in by 12:15pm. The rooms hadn't all been remodeled when I was there and I got the older, less fresh rooms, but it wasn't that bad. It's a good place to stay for $55 a night, compared to just under $100 for a room across the street at Comfort Inn (I know because I had to stay there once when this hotel was full, so for those saying to spend $10 extra and stay at Comfort Inn... try $40 extra). Stay downtown if you want luxury. I recommend this place.
"RUN and Go next Door to Comfort Inn"
03/03/14 Shawn R Plainwell, Michigan
Very rude customer service. Says right on your receipt after checking in "No Refunds". Should have checked the room before paying. The rooms are a mess and nasty. Holes in the walls and blankets. The furniture is beat up and looks bad. The rooms and hall way smell bad and I would think that is from all the animals I seen in the hotel and outside. People were smoking in a room next to me and the person at the front desk would not give me another room. She had the owner come out and She told me I would have to deal with it. I asked for my money back so I could leave and NO WAY. She started getting pissy with me. Loud people next door. I never got any sleep and the smell was nasty from smoke and animals. I would rather have slept in my truck in the cold. Please spend $10 more and go next door to Comfort Inn. I did the next day and they were so nice and the rooms were great. Cheaper is never better.
"Poor Customer Service"
02/08/14 Amy H Plainwell, Michigan
First time staying here and will never again. When you first walk in on the counter is a sign "No Smoking in rooms or you will be put on a DO Not Stay List" I should have walked out. I was woken up at 3am by my son having an asthma attack. I noticed right away the room had smoke in it from someone smoking. I opened up the window and got him taken care of and then went to the desk to let them know. The hallway was full of smoke and was coming from the room next door. I had my son sleep by the window so he had fresh air. By morning we got up to leave I went to the manager and talk to them about it and they told me if I had a problem with it at 3 am I should have just left them. Yea take my kid out in the middle of the night. No refund just told me too bad. So to make things worse on my way back to the room to get the rest of my stuff I was bite on the leg by a pitbull that another guess at in the hotel. I have stayed in a lot of hotels and this is number one of ones to never ever stay at. They only care about your money and that's it. Rooms are a dump also. Everything is beat up. Holes in the walls and blankets. Stay far away.
Old, run down looking room. Dirty carpet. Holes all over wall. Not very clean. Nice chair, but dirty. Pillows were so flat I wondered why they even provided them! Warn out blankets. Bex was surprisingly comfortable! But no shampoo! Too much money for what you get. Would not recommend.
"VERY AFFORDABLE COMFORT HOTEL !"
08/20/13 LINDA P Muskegon, Michigan
I have been a customer at the Fine Motel 6 of Grand Rapids, Michigan for many years now, They have recently remodeled the rooms ( by the way they look fantastic ! ). T his is a Extremely Affordable Hotel stay. Also the rooms here are Extremely Clean and Very Spacious ! Most rooms have two Large Double Beds and Huge Bathrooms and Showers. They also offer a Fun and Very Sporty Outside Swimming Pool. I would recommend to ' Be Sure To Call Ahead for Reservations--( this is a Extremely Busy Hotel and many nights they are sold out ! ). The next time you visit the Grand Rapids, Michigan area please visit the Fine Motel 6 Hotel --you will be Pleasantly Surprized with this Fine Motel !
"Meth lab across the hall?"
06/26/13 Serendipity2478 Chicago, Illinois
First time I have ever left a hotel, and I have stayed in some shady places. The combination of the neon orange sign posted by the Michigan state police on the room across the hall warning that a meth lab had been shut down in that room and the shirtless, drunk guys at 4pm just hanging out in the parking lot was enough to get me to ask for a refund immediately and leave. Luckily the lobby staff was nice and sent us on our way with a refund!
"Worse case scenario"
Checked in and the room smelled like smoke and was filthy. The building was falling apart, no amenities but a bed and a 20 inch tv. I spent 10 minutes there, got a refund and left. Stayed at the holiday inn that night, paid $50 more for the real deal. Ill never go budget again.
"NICE HOTEL TO VISIT!"
04/11/13 LINDA P Muskegon, Michigan
I have stayed at the Fine Hotel 6 of Grand Rapids, Michigan. This hotel's Biggest Attraction is it's Extremely Moderate Prices. The hotel is BOOKED FULL many days so be sure that you always CALL AHEAD! This hotel offers a Large and Extremely Clean Swimming Pool during the warmer monthis ( a BIG ATTRACTION FOR MON, DAD and the KIDS) ! The rooms at this hotel are Extremely Spacious and Clean ! The next time you visit the Grand Rapids, Michigan area please visit the Very Affordable Motel 6 ---you will be Pleasantly Amazed with this Fine hotel !
"What a joke!"
04/09/13 Kimberly H Shelby
When I first started staying here this motel was O.k. it's a Motel 6 so didn't really expect much. In the 3 years since it has gone downhill. Rude staff, smelly hallways and dusty rooms. Noise all night in the hallway and outside. Twice now the pool has been closed while I was there. You would think they'd offer a discount for the inconvenience, nope. Pay $10 more and stay across the street, from now on I will!
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )