"No working hot tub!!"
No working hot tub for over a year now... sign still says temporarily out of order.. for what forever?Genuine Hotels.com guest review
"SAVE YOUR $$$$"
Upon arriving in late afternoon male clerk desk attendant was very friendly. Hotel was easy to find and appeared clean. My family made use of the pool, enjoyed it greatly. Noise levels were a minimum, other than doors slamming open or shut. The "free" continental breakfast was awful. The biscuits were hard, tasting like sawdust. The gravy was worse. […] Bananas overripe. Upon checkout the (female) clerk was rude. So sadly for my family & I the best part was the pool and beds. We will not stay here again. Thanks for the "rate" you gave us hotels.com, but I truly expected a little more professional courtesy. Read moreGenuine Hotels.com guest review
very disappointing,chose hotel for the hot tub availability only to discover it has not worked in a year. had to find employee to check in,employee informed me that I paid more from Hotel.com than they charge. Was not disappointed in hotel, just in hot tub not working after driving 5 hours.Genuine Hotels.com guest review
"Great stay for an inexpensive hotel"
I've stayed at this location multiple times, and the experience since the remodel has been better and better. The general, overall cleanliness of the room is far better than expected in an inexpensive (read cheap) motel room. The new beds and higher quality bedding make the night's sleep warm and comfortable.Genuine Hotels.com guest review
"don't do it"
not goodGenuine Hotels.com guest review
"Do not stay here"
This place is horrible, first their costumer service is rude, the hot tub isn't working and aperatly they say their trying to fix it, but it's been broke since May and it is now December. The web site says it has laundry but they don't, (had to go to the laudrymat) This hotel rufed to replenice the food that at breakfast. They even said "what we put […] out is it, no more intill tomarrow" The housekeeper tried to clean our room at 9:15am... And refused to come back at a different time.. Read moreGenuine Expedia guest review
Average room, new carpets and paint was nice. Pool could use a good scrubbing around the edges. Looked as if there was mildew all around it. Not real noticeable until you get in the pool. The pool was really warm and that was nice. Just okay, nothing to write home about.Genuine Hotels.com guest review
"Pretty good for the price"
I wanted to give it a 3.5* but that's not an option. Overall, the room and bath room were clean. The good first....1) two queen beds 2) Microwave and mini fridge 3) Heated pool although we didn't use it 4) hot bkfast. 5) Very convenient location, just off the highway. Now for the not so good....1) The AC must have been shut off or something since it […] was way too warm on our side of the room even though I set temp to 65, A/C and high fan setting. The fan would blow for only about 20 secs and shut off each time. 2) Mini fridge was loud 3) No fan in the bath room (which is small). Shouldn't that be mandatory? 4) Hotels should make a point to keep enough soaps for the number of guests that will occupy a room. We had 2 soaps (one for shower and one for washing hands) even though the room could hold 4. We were a party of 3. 5) The stairways look dingy but the rooms are not. I didn't see any elevator nearby, we were on second floor and so we climbed the stairs from the parking lot. 6) Hot water turned luke warm after about 7-8 mins. My son got into the shower after me and said it was OK for him. Not sure what's up with that. btw, the hottest setting is just hot enough but not very hot actually where you can't shower with it. Read moreGenuine Hotels.com guest review
"Very nice after the remodel!"
We stayed there after it was remodeled and the rooms are actually really nice! New, clean carpet, updated furniture, very comfortable. Someone needs to update the pictures on here because the rooms now look WAY better. Very reasonable price for the room as well. Only downside is the internet is a little slow. But I've stayed here twice now and will […] again if I need to stay in the Grand Rapids area. Read moreGenuine Hotels.com guest review
Very good experienceGenuine Hotels.com guest review
"Room freshly painted, smelt horrible!"
The room gave me a migraine due to the smell. I asked for different room, they were all booked, i asked for a fan, no fans, I asked for a discount, no discounts and mind you I booked two rooms & paid over $200!! Had to sleep with window partial open, ground floor, in back of building, not the best neighborhood. And I am a female who was in the room […] alone. My son & daughter in-law were in the other room. Read moreGenuine Hotels.com guest review
The building & parking lot were a little rough, but our room was excellent. Very clean, nice amenities, and really comfortable.Genuine Hotels.com guest review
"Horrible customer service and unsanitary."
This hotel is a horrible place to stay. The front desk person was never at the desk and acted as if I was interrupting their evening when asking for something or a question. Our room was dirty and there is remodeling going on, so there's drywall dust everywhere and there was no carpet or flooring of any kind in front of my room door with drywall supplies […] stacked in hallway in front of my room door. The hot tub was empty and non working and the breakfast area in the morning only has four tables to sit and eat but there's like 80 rooms in the hotel??? And to top it off our toilet and bathtub were plugged and toilet kept running every fifteen minutes all night long. And of coarse there was no one around to get USA plunger so we found one ourselves and fixed it. When I told the front desk the next morning, she said "o that's okay" like it was okay we fixed the toilet in our one hundred dollar per night hotel room!!! I highly recommend you don't stay at this hotel!! Read moreGenuine Hotels.com guest review
This hotel sucked and the worst part of all the hot tub was broken and couldn't use it. Also I liked our room but the internet is very slow and didn't work for me.Genuine Hotels.com guest review
"Ok place to stay"
There was a lot of construction dirt as they are remodeling something. No hot tub and pool was low on chlorine if you ask me. I did not stay in. Breakfast - well I suggest going out. Was not keep full with as many guests as they had. I won't stay at this location again.Genuine Hotels.com guest review
I was a little apprehensive about staying at this hotel because when we have stayed before it wasn't nice, but this time was different. The customer service was amazing and the hotel is making cosmetic changes to the rooms and hallways. It made us feel at home. The size of our room was disappointing. I had my kids with me so four people in a double […] queen room should have been fine, but we felt cramped. The breakfast and customer service will have us coming back even though the room was small. Read moreGenuine Hotels.com guest review
I don't understand the bad reviews about this motel. For the money it was well worth the money. The room was clean, everything looked new in the room so I think it was recently remodeled. I would definitely stay here again.Genuine Hotels.com guest review
"Do not stay here!"
Hotel was filthy, smelled of cigarette smoke. Parking lot was poorly lit and full of teens drinking and partying and the bottles and cans resulting and no spaces were left for paying hotel guests. Doors to hotel were unlocked to allow anyone to enter at will and door to my room had been damaged recently although hotel stated that rooms had just been […] renovated. Carpeting was not vacuumed anywhere, food was dumped on floor, tub in bathroom was uncleaned. Pool had limited hours. I left this hotel and found a room at the Comfort Inn across the street. Read moreGenuine Expedia guest review
"Excellent customer service"
The staff was extremely accommodating. We had a slight problem and they dealt with it in a courteous and professional manner. I would highly recommend this hotel.Genuine Hotels.com guest review
"Very unfriendly front desk clerk"
When we arrived, the hot tub was not working. Because I booked through Hotels.com, the clerk wouldn't even talk to me. I explained to him that I called the actual hotel prior to booking (which was only one day prior to our arrival) to enquire about room types and amenities. At no time did the employee who took my call tell me the hot tub was not working, […] which I specifically enquired about since it is my daughter's favorite thing. The clerk was so rude and in no way wanted to accommodate us for our inconvienence. We ended up canceling our reservations and going to the Comfort Suites across the street. We are glad we did. The Comfort Suites were friendly, clean, spacious, comfortable and very accommodating. The Comfort Suites is were I recommend staying at not this hotel. This hotel SUCKED!! Read moreGenuine Hotels.com guest review
"Close to everything"
It was in the process of remodling. But it will be nice once done. Check in could be much faster. Didn't seem like the guys knew what to do and there where 3 of them.Genuine Expedia guest review
"WORST SERVICE EVER! SCAM"
04/01/15 MBR142 Ontario, Canada
I booked a block of 18 rooms for my team. The parents tried to reserve the rooms and the manager said there were none & no booking!! I have the contract! LIES! Now we have no hotel for our tournament!
12/12/14 Kimberly H Shelby
Was a Motel 6 last time I stayed and was in need of some help. This visit showed new owners and some good improvements. Downfalls being the spa was closed, pool was nice but use of the spa would of been great. Rooms updated and clean. Staff not too friendly. Toilet clogged but was promptly fixed. Breakfast was cold and stale. Overall it's an o.k. place to stay but overpriced for what you get.
"Much Improved over Previous Chain since Renovations"
11/03/14 Emily A Hastings
I stayed at this hotel when it was under a previous hotel name/chain. Now that renovations are complete this hotel is up to Choice Property standards for Quality Inn. Which means it is quite improved! Rooms AND hallways are remodeled, clean and fresh. Beds are cozy and rooms are spacious. I swam in the wonderfully warm & well lit pool. The only reason I gave the overall review 4 instead of 5 stars is because the spa hot tub was being repaired and I had really hoped to use it. But again, the temperature of the pool sort of made up for it! All in all a great stay and value. Try this property again or for the first time and be pleasantly surprised!
"Quality Inn is a misrepresentation"
08/29/14 John H
The 0only reason I stayed here is that it was the only hotel between Benton Harbor and Muskegon that claimed to have a handicap room with a roll in shower. I made the reservation 2 weeks before my check in date. I called the hotel directly an gave them my reservation number and made sure that the roll in shower room was mine. When I checked in, I was told that they only had a handicap tub room available. It was 11 PM, I had driven 330 miles, and was tired, so I took it. I drove around back to the center door, where I was told to go. The door was stuck open due to damage to the frame. Not real good for security. When I took my stuff into the room, I found that the room door hangs up on the carpet, it won't close the way it is supposed to do--A FIRE CODE VIOLATION! There was no suitcase stand. I asked at the desk, and was told that they didn't have any. There is not enough room between the bed and the chest of drawers to drive a wheelchair. The bed is very high. I had to help my get into the bed. Saturday Morning, I sat down at the desk, and found that the wheeled base stuck out and tripped me up. Also, leaning back in the chair was a good way to end up falling over backwards. Who ever assembled the chair installed the seat on the base backwards. The wireless internet was balky Saturday, non-existant Sunday morning, but worked pretty good Sunday night. I took my computer off to Starbucks just to see if it was my computer--iit worked fine there. The bathroom design is criminally STUPID!! It was big enough to turn the wheelchair around. There are rails inside the tub for handicap, but none to helpo get OUT OF THE TUB. The towel shelf is above the toilet, 5 feet away from the tub, no place to put a towel by the tub. I had to help my wife get into and out of the tub. The problem with putting the towel stock over the toilet is that things fall off--into the toilet. Each time a customer asks for a plunger, means that a wash cloth has gone into the toilet. There is no place at all in the bath room to put things you use at the sink, like shaving cream, comb, razor, deodorant, shampoos, makeup. NO FLAT SURFACE AT ALL BY THE SINK. We left the sign MAID SERVICE PLEASE hanging on the door. The other side of that cared says do not disturb. The maid was either too lazy to actually read the sign, or was not smart enough to do it, so she skipped the room. There is no grate on the ice machine, I had to balance the ice bucket on the rim and hold the button down to get some ice. The snack machine refused to take money. (It had plenty of stock, I could see through the glass. On Sunday, we came back after the maid had "serviced" the room. We caught her and made her pick up the wet towel on the handicap bench in the shower, and pick up the used soaps out of the soap dish. I didn't note until Monday morning, that she had failed to service the coffee maker, too.
"Returning customer - I like this place!"
08/12/14 Jjaassoonn Hartford, Michigan, United States
I have stayed here twice in the past year, and I've never had a bad experience. Lots of negative reviews here about the staff, but everyone I encountered, from the desk staff to housekeeping, was very friendly and accommodating. In fact, I once showed up at noon when check-in wasn't until 3pm, and the gal at the front desk made sure I had the first room available after housekeeping had cleaned it - I was checked-in by 12:15pm. The rooms hadn't all been remodeled when I was there and I got the older, less fresh rooms, but it wasn't that bad. It's a good place to stay for $55 a night, compared to just under $100 for a room across the street at Comfort Inn (I know because I had to stay there once when this hotel was full, so for those saying to spend $10 extra and stay at Comfort Inn... try $40 extra). Stay downtown if you want luxury. I recommend this place.
"RUN and Go next Door to Comfort Inn"
03/03/14 Shawn R Plainwell, Michigan
Very rude customer service. Says right on your receipt after checking in "No Refunds". Should have checked the room before paying. The rooms are a mess and nasty. Holes in the walls and blankets. The furniture is beat up and looks bad. The rooms and hall way smell bad and I would think that is from all the animals I seen in the hotel and outside. People were smoking in a room next to me and the person at the front desk would not give me another room. She had the owner come out and She told me I would have to deal with it. I asked for my money back so I could leave and NO WAY. She started getting pissy with me. Loud people next door. I never got any sleep and the smell was nasty from smoke and animals. I would rather have slept in my truck in the cold. Please spend $10 more and go next door to Comfort Inn. I did the next day and they were so nice and the rooms were great. Cheaper is never better.
"Poor Customer Service"
02/08/14 Amy H Plainwell, Michigan
First time staying here and will never again. When you first walk in on the counter is a sign "No Smoking in rooms or you will be put on a DO Not Stay List" I should have walked out. I was woken up at 3am by my son having an asthma attack. I noticed right away the room had smoke in it from someone smoking. I opened up the window and got him taken care of and then went to the desk to let them know. The hallway was full of smoke and was coming from the room next door. I had my son sleep by the window so he had fresh air. By morning we got up to leave I went to the manager and talk to them about it and they told me if I had a problem with it at 3 am I should have just left them. Yea take my kid out in the middle of the night. No refund just told me too bad. So to make things worse on my way back to the room to get the rest of my stuff I was bite on the leg by a pitbull that another guess at in the hotel. I have stayed in a lot of hotels and this is number one of ones to never ever stay at. They only care about your money and that's it. Rooms are a dump also. Everything is beat up. Holes in the walls and blankets. Stay far away.
Old, run down looking room. Dirty carpet. Holes all over wall. Not very clean. Nice chair, but dirty. Pillows were so flat I wondered why they even provided them! Warn out blankets. Bex was surprisingly comfortable! But no shampoo! Too much money for what you get. Would not recommend.
"VERY AFFORDABLE COMFORT HOTEL !"
08/20/13 LINDA P Muskegon, Michigan
I have been a customer at the Fine Motel 6 of Grand Rapids, Michigan for many years now, They have recently remodeled the rooms ( by the way they look fantastic ! ). T his is a Extremely Affordable Hotel stay. Also the rooms here are Extremely Clean and Very Spacious ! Most rooms have two Large Double Beds and Huge Bathrooms and Showers. They also offer a Fun and Very Sporty Outside Swimming Pool. I would recommend to ' Be Sure To Call Ahead for Reservations--( this is a Extremely Busy Hotel and many nights they are sold out ! ). The next time you visit the Grand Rapids, Michigan area please visit the Fine Motel 6 Hotel --you will be Pleasantly Surprized with this Fine Motel !
"Meth lab across the hall?"
06/26/13 Serendipity2478 Chicago, Illinois
First time I have ever left a hotel, and I have stayed in some shady places. The combination of the neon orange sign posted by the Michigan state police on the room across the hall warning that a meth lab had been shut down in that room and the shirtless, drunk guys at 4pm just hanging out in the parking lot was enough to get me to ask for a refund immediately and leave. Luckily the lobby staff was nice and sent us on our way with a refund!
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