No elevator to 2nd floor though the desk staff did agree to carry my bag up the stairs when I asked. And breakfast served nothing hot--just cereals and breakfast rolls. Pool was big but totally covered which was not what we wanted.Genuine Hotels.com guest review
you need to let it be known in your description of the hotel that there is no elevator! For the price, the breakfast was a disappointment.Genuine Hotels.com guest review
The staff was very polite and professional. I loved the Hotel. The only concern i had was I couldnt open the window to my room. I wanted to listen to the rain.Genuine Hotels.com guest review
Everything was cut and dry. Nice place HUGE rooms but just a room nothing too over the top. The front desk was extremely friendly and helpful, close to shopping destinations. So just good!Genuine Hotels.com guest review
Hotel room was clean and staff was helpful. Breakfast was included but not worth it. Ended up purchasing breakfast some where else. Was there for sports events and the food choices were very limited. There was only cereals, apples, juice, coffee and variety of breads to toast in one toaster. No warm items like eggs, bacon, sasuage. If they are volunteering […] to host sport teams, they should re-consider the breakfast choices. Read moreGenuine Hotels.com guest review
"Got everything you need"
Has everything you need. Plenty of hot water, friendly staff, clean, no scramble eggs and bacon, but breakfast was good non the less. Had oatmeal, cereal and cappuccino... Can't complain. Beds were comfortable. Rooms a little small but it serves its purpose. Would definitely stay here again.Genuine Hotels.com guest review
The hotel and staff was wonderful. My only complaint was that our room door dead bolt would not lock. I notified front desk and they recommended locking the chain and that they would monitor the hallway.Genuine Hotels.com guest review
"plenty of restuarants near"
enjoyed it very muchGenuine Hotels.com guest review
"Restaurants and stores nearby"
Only problem we had was the water pressure of the shower in our room. Otherwise everthing was good.Genuine Hotels.com guest review
"Pretty Good for the Price"
No complaints. Great staff. The indoor pool was a big plus for the kids as it was a bit chilly outside. Room was nice and comfortable.Genuine Hotels.com guest review
"close to event center"
Allen is a clean, nice city. Plenty of retail, restaurants.Genuine Hotels.com guest review
It was noisy. It was like there was no insulation in ANY wall. You could hear everything in the hallway, the next rooms and outside. I chose this hotel because it was close to the people I was in town visiting. Worst continental breakfast I've ever had. The indoor pool looked nice, but we didn't get an opportunity to use it. The employees were very […] friendly. Read moreGenuine Hotels.com guest review
"closee to shopping"
okGenuine Hotels.com guest review
"Went for crazy busy football weekend!"
The hotel is clean, comfortable and reasonably priced. The staff was very unobtrusive and helpful. Located near lots of restaurants and shopping. Easy to get on and off the freeway. The hot tub is hot and the pool is well-heated (and indoor!). The breakfast is pretty sparse, but McDs is across the street if you need it! Would stay there again.Genuine Expedia guest review
"Meeting my grandson!"
Everything was very good! My only recommended improvement would be somewhere to sit outside. Maybe even small area with grass and chairs!Genuine Hotels.com guest review
"Stayed two nights very comfortably"
Stayed here two nights. The hotel was clean, well-kept. Everything worked in the room. Temperature of the room was easy to control. Bed super comfortable. Breakfast was adequate. But they advertised it as a "continental breakfast" not a a hot breakfast, so it was what we expected. When we visit the grandkids again in Plano, we will stay here. (Only […] surprise was that the hotel is a two-story but lacks an elevator. This was not a problem for us, but it could be for other travelers.) Read moreGenuine Expedia guest review
This place is great. Hotel management is the best!!!!!Genuine Hotels.com guest review
"Staff very helpful"
Everything was great and the staff was especially helpful and accommodating.Genuine Expedia guest review
I booked this room for a staycation and wanted it mainly for the indoor pool. The pool was clean, big, and very nice. The area it's in is nicely decorated and well-lit, and the jacuzzi was wonderful too. The beds were very soft and the pillows were comfortable. The staff was very friendly and helpful. Great quality for the price.Genuine Hotels.com guest review
"Pyramid Hotel, close enough to Dallas for me!!!"
We stayed here on a family trip, we were going to Grapevine, TX and didn't really want to go all the way to Dallas, so we thought this was a good spot to stay. We forgot our bathing suits so we went to the outlet mall just a few miles up the road, and found everything we need. When we were leaving the person checking us out was so friendly he even gave […] us easier directions to out next stop. We will stay here again for sure!!! Read moreGenuine Hotels.com guest review
I have stayed at this hotel a couple of times, and I would go back. Great friendly staff. Excellent location. Loved the indoor pool. Only downside, is no wireless internet.Genuine Expedia guest review
"Hotel in Allen"
This hotel was clean, comfortable and served a good breakfast. It was close to many other restaurants for evening meals, and close to the event I attended.Genuine Hotels.com guest review
"Stop looking, this is where you want to stay!"
Went to visit my son in Texas without reservations, oopsies. Was told at local Hilton that all hotels in area were booked due to a sports function. Jumped on Expedia, it found of 4 nights at this gem of a hotel. Outstanding staff, room was impeccable. Located just off a main highway for easy access, but far enough away there was no noise from it. Overall […] turned a visit to my son for his birthday, into a great vacation. And all for a great price! Almost forgot how great a deal we got, since everything else was so top notch! Read moreGenuine Expedia guest review
"great location, good service"
nice comfortable stay with great housekeeping staffGenuine Hotels.com guest review
Good but expensiveGenuine Hotels.com guest review
댈러스에서 스톱오버하는동안 쇼핑하려고 앨런 아울렛부근 숙소를 잡았습니다. 아울렛에서 멀지않고 호텔도 큰 편이고 수영장도 실내이고 좋아요. 그런데 2층건물이라 엘리베이터가 없네요Genuine Hotels.com guest review
"Perfecto para las compras en los Oulets"
El hotel esta muy cerca de los Oulets y de un TARGET, por tanto muy bien ubicado.Genuine Expedia guest review
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