"Gross Gross Gross"
Can't stress how gross this place was. Said that it was "newly renovated" they did have a new bed cover but everything was so gross was greeted by desk staff in tshirts and casual clothes you would wear to clean your house. The next morning I was almost rundown by a hotel staff member running in hallway. The breakfast area was overrun w/ hotel staff […] eating was not welcoming environment. The hotel keeps side door unlocked at all hours this is a safety hazard. Terrible place Read moreGenuine Hotels.com guest review
Served my needs just fine.Genuine Hotels.com guest review
We arrived after check-in time to find out our room isn't ready. We go out & do what we needed to do & go back to the hotel hours later to find our room door standing wide open;the door was broken. We go down to the front desk to get another room. Go to Room 2 and it was dirty and smelt horrible. Go back down to front desk to get Room 3. Get to that […] room & the cigarette smell -in a non-smoking room, was awful, almost to the point you couldn't breathe and the air conditioner didn't work. Go back down to front desk for Room 4. Get to Room 4, there was hair in the shower, a huge stain in between the beds, cigarette burns in the carpet, beer caps on the floor, a hair in the sink, something sticky by the phone, the phone wouldn't work, and trash behind the TV stand and it reeked of smoke when it was to be non-smoking.We go back down to the front desk only to get told that they have no other clean rooms because their housekeepers didn't show up that day. So even though there were only to be 5 rooms booked in the whole hotel that night, 3/4 of them were still even more dirty than the ones that I went into that were to be clean. So, not only had this been Room 4, we had to go back upstairs and clean it ourselves. The girl at the front desk told us to come back in the morning and talk to the manager and was very apologetic, but at that point, we had already seen enough. We go back in the morning only to find out the manager isn't there yet even though he was to have been there over 2 hours before we got down to the front desk. We call back a couple of hours later to talk to the manager who wasn't very nice or apologetic. We get back to the hotel about 30 minutes after speaking to him on the phone to talk to him and the "owner" was also there. So we talk to this owner, who tells us there is nothing he can really do; we can check out and leave or we can deal with it. Not only is this absolutely ridiculous, it's horrible customer service. We should have had the prior night for Read moreGenuine Hotels.com guest review
"Hotel was under renovation at this time ."
Hotel was under renovation but we made the most of it, employees were very nice. While there we also went out and checked other hotels in the area for the future and if it matters ? your rate was much to high for the area. Will look around next time. Thank You Mr. Lee ReckGenuine Hotels.com guest review
YES IT WAS UNDER A LOT OF CONSTRUCTION. NO SWIMMING POOL OR HOT TUB BECAUSE OF THE WORK BEING DONE. HOWEVER, WE HAD A GREAT ROOM AND TERRIFIC SERVICE BY ALL. WE WILL BE BACK NEXT YEAR TO STAY AT THIS HOTEL AGAIN.Genuine Hotels.com guest review
Interesting-it was fine-clean enough pool is closed-not noisy-breakfast OK not greatGenuine Hotels.com guest review
Employees were nice and room was clean, but hotel is run down. The hot tub covered with plywood; a vending machine had a "bad food" sign on it - products inside were expired; room A/C, Heating control knob was broken off; one "security" door was propped open with a pebble; smoking & non-smoking rooms located next to each other; breakfast offering was […] not very healthy, limited, and questionable (warm milk, bananas, waffles, donuts). For more $, Holiday Inn Express is across the street; also there is a Motel 8 Read moreGenuine Hotels.com guest review
"no hot tub for aching backs"
The hotel advertising includes a hot tub but it was boarded over and pool was not in service for a day. The matress was hard and uncomfortable and after meetings all day and aching back from mattress I really wanted the hot tub experience. Daily cleaning was very inconsistent day to day.Genuine Hotels.com guest review
When I arrived, the hotel had not booked the right rooms. They did get that straightened out,, but it was iffy for awhile. The corridors and stairways were filthy and stank. When we got to our room, the hairdryer was missing and the phone inoperative. They did replace those two items, but the replacement phone was defective as well. The bed was old […] and lumpy (but there were no bedbugs, we checked), and the halls of the no smoking section reeked of cigarettes. For most of our three day stay, we needed to continually have our room keys reprogrammed as they would loose their coding. And one day, they didn't even bother cleaning the room! Read moreGenuine Hotels.com guest review
The hotel was awful. I stayed for four nights and the hotel staff "forgot" to clean my room one day. Offered no refund or anything except for pulling towels out of the laundry and handing them to me in a pile. Overall, the place just had a grungy feel to it and is in no way shape or form justified in charging anything over 25.00 per night. I am extremely […] dissatisfied and when I return to the area, I will much prefer to pay the higher rates of the Holiday Inn across the street. Read moreGenuine Hotels.com guest review
"Will not be a return customer."
When we arrived check in was easy. But opening the door to our room took two people as they had laid the carpet unevenly. The first night we found an uneaten apple next to the bed and they did not clean out room for our second day stay. The bottom sheet continually came off the bed. Not a dream palace for sure. But if u need a place to stay the night […] and just one night then it's an affordable option. Very easy to access and close to a lot of places. Read moreGenuine Hotels.com guest review
We needed a drive by type stay and saw this on the mobile app as a great deal so we booked it and stopped by. The hallways needed vacuumed so we were a little concerned, but when we got to our room it was OK. The facility obviously needs an update but we got by fine.Genuine Hotels.com guest review
"Not to bad"
I think everything was great except we stayed there to use the whirlpool to relax after meetings and when we got there it had been broken for 2 weeks. That should be conveyed to people when they rent a room. Also pool cleanliness and care had a lot to be desired. Water level wasn't even where it should be to circulate right to keep it clean.Genuine Hotels.com guest review
"not worth the savings"
was cheaper than other hotels in area for several reasons looked closed upon pulling up in parking lot overgrown weeds were everywhere on property hallways smelled awful carpet looked about 50 years old room was clean nice bathroom but sheets on beds were paper thin and bottomsheet was to small to stay snug on mattress pillows were super thinGenuine Hotels.com guest review
This hotel was very run down! Which could have been bearable if it had been clean. After seeing room we avoided pool & their breakfast. My advice....stay some where else.Genuine Hotels.com guest review
"Lesson learned: you get what you pay for."
Positives: Front desk people - when available - seemed to be friendly; rate was actually cheaper than what was posted on this site. It's close to the highway and other nearby shopping plazas. Negatives: place did not seem very clean and was very dated. CRT tvs and wireless internet that was spotty at best. Towels were well worn out and had everything […] from pen ink to bleach to "spots unknown". Bed may have been the most uncomfortable bed that I've ever slept on in a hotel. Overall, not sure if I could recommend for this place unless it's for an absolute emergency, and even then I would consider other options. Read moreGenuine Hotels.com guest review
Everything was good except a little pricey..Genuine Hotels.com guest review
To expensive for location and service. Not clean!Genuine Hotels.com guest review
"good clean hotel, if looking for cheap hotel"
The room was great. New carpet, paint, mattress and bathroom. Breakfast was good, dry cereal and waffle, fruit. The downside - initially gave us someone else's room key, the pool was closed and covered with various floating gross things. Wifi only works in breakfast room and in lobby which served the employees well. My goal - to find a cheap hotel with […] breakfast to stay a few nights for a conference. It met that goal. Don't expect much else. Read moreGenuine Hotels.com guest review
"Mediocre with a side of very sketchy"
If you have to stay in the area there are better hotels. The pool freaked me out. They advertise a pool but not in swimming condition by any means. I'm pretty sure there were only 3 cars in the parking lot when I pulled in 6pm and if you are a frequent traveler you know what that means. The front desk made me extremely uneasy and the clerk working was […] unprofessional and smelled like smoke even though there were non-smoking signs everywhere. Only stayed here cause I am poor and couldn't afford the holiday inn across the street which by far is 10x better than this place. Read moreGenuine Hotels.com guest review
the room was clean, and the breakfast that they provided was fair.Genuine Hotels.com guest review
Hotel and room were fine, appeared very clean, fresh and well lit. Only issue we had was the outside entrance to our room area, one did not have a key card reader, so we had to walk around to the otherside of the hotel and the other did not work in the morning after we went out for breakfast.Genuine Hotels.com guest review
"ashland university family weekend"
This hotel needs a sprucing up. it felt dark and tired. the pool watwr was green...we stayed out.Genuine Hotels.com guest review
Too bad on short notice was only hotel available along I-71. Door would not completely close on it's own. Shower head was filthy. Found hairs in the comfort atop the bed. Doors to lobby were locked at 6:00am for checkout, ring buzzer for service, I elected to go on. If you run the address on their website on mapquest, it will take you about 8 miles […] away to a small town called Savannah that has a drive through carry out, but that's about it. Read moreGenuine Hotels.com guest review
"Close to Disney Parks"
We enjoyed our stay at the hotel. We were pleased with the cleanliness of the room. The breakfast was a bit disappointing as it was heavy on carbs. No fresh fruit or yogurt was provided.Genuine Hotels.com guest review
"pick wrong location to event hotel was ok."
I was ok.Genuine Hotels.com guest review
A good cheap place to stay.Genuine Hotels.com guest review
If you advertise a pool, the pool should work. I have stayed here twice in the month of may and the pool hasn't worked at all. When you ask the employees why it hasn't been working they just say "they don't know don't ask them, ask the management." When i asked if I could leave a comment in the comment box they said they were out of paper for it. Again […] poor customer service and false advertisement has me looking for a new place to stay in town. Read moreGenuine Hotels.com guest review
"It was ok"
I like to stay here because of the pool, my kids like that. But this time the pool was closed it was a hot weekend. They need to keep up on their maintence.Genuine Hotels.com guest review
"Good to stay if you dont want extras!"
LOcation off I-71 was nice. The pool was not working, the whirlpool had not worked in 4 years, even though it does not tell you that on the website, but it shows the beutiful pictures of the pool! There was very few people there on a weekend, which was very odd. We saw a raccoon getting food out of the garbage. The room and the reps were pleasant. Bathroom […] was 3 by 3 not counting the tub. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )