All hotels in Norton Shores, Michigan, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here4677 South Harvey Street, I-96 and US 31, Norton Shores, MI, 49444, United States of America, ‏‎866-538-6206
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3.7 / 5Good

Score breakdown (from 176 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.9
  • Condition
    3.5
  • Neighborhood
    4.0
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    3.0
1 - One thing that was definately misleading was the website pics of a well-appointed exercise room. In reality the high-end maching pictured was gathering dust in a 2nd floor storage room. The actual fitness center was far less well-equipped than you are lead to believe. 2 - Much to our surprise there is no elevator in this hotel.
Genuine Hotels.com guest review
1 night family trip Jul 6, 2014
A Traveler
US
4.0 / 5Excellent
"Near Hoffmasters Day Beach on Lake Mi"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Comfy Bed - Great Sleep! Breakfast for all tastes
Genuine Expedia guest review
Other trip Jun 30, 2014
Margaret
US
4.0 / 5Excellent
"Nice hotel, met all my needs."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Easy to get from my route. Two great granddaughters who loved the pool The breakfast was just fine.
Genuine Expedia guest review
Other trip Jun 18, 2014
Grandma
US
3.0 / 5Good
"Bathroom and room was small"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Breakfast wasn't replenished. Temperature of hot tub was perfect though!
Genuine Expedia guest review
Other trip Jun 12, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Customer service needs attention. Lots of little things repaired in the rooms would make this even a more inviting hotel to stay in. Only complaints are the bathroom was really small and the smell of fresh paint became annoying.
Genuine Hotels.com guest review
3 night business trip May 31, 2014
Al
US
5.0 / 5Outstanding
"Great place for price!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Rooms were newly renovated. Bedding & beds were as nice as expensive hotels! Size of room was normal. Pool was awesome! Staff was nice! We will be back!
Genuine Hotels.com guest review
1 night business trip May 31, 2014
A Traveler
US
4.0 / 5Excellent
"Excellent staff."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The kids love the indoor pool and the breakfast.
Genuine Expedia guest review
Other trip May 27, 2014
Jamie
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    2.0
The facility it self was not impressive, compared to other bay months. The vending machine did not work. Got a apple near the desk, it was rotten inside. The breakfast was awful. Everything packaged. Even the coffee area was nominal. I did appreciate the USA today newspaper, and my individual room was very nice and clean. The exterior doors, were just left banging in the wind.
Genuine Hotels.com guest review
1 night business trip Apr 28, 2014
Frank
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
The bathroom was very small. My sister had a very difficult time getting in and out with her oxygen tanks. And the pool and hot tub looked dingy like it needed a good scrubbing. However the lady at the front desk was amazing.
Genuine Hotels.com guest review
1 night trip Apr 13, 2014
A Traveler
US
4.0 / 5Excellent
"Very nice hotel close to mall."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I always stay here with my grandson, about once a month. Staff is excellant and we love the pool. Beds are very comfortable.
Genuine Expedia guest review
Other trip Mar 30, 2014
Michele
US
5.0 / 5Outstanding
"Very accessible"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Front desk most accommodating hotel I have ever stayed at
Genuine Expedia guest review
Other trip Feb 9, 2014
Beverly
US
5.0 / 5Outstanding
"Baymount inn"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Only used it for the room overnight and pool for a few hours and it was enjoyable. We enjoyed the free breakfast before we left.
Genuine Hotels.com guest review
1 night trip Jan 25, 2014
Jake
US
4.0 / 5Excellent
"Some details need attention"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The hotel room itself was fine; it has a very small exercise room, but no one else was using it, so it worked fine. It has a pool and hot tub. The hot tub needed a good cleaning; the lobby's roof was leaking into 2 five gallon buckets. The service was friendly and responsive. Breakfast was adequate. The parking area needed a good plowing - it had been several days since the last snow storm, and unless everybody had stayed and not moved their car, they should have cleaned it up better. All in all it worked - just some attention needed to these details.
Genuine Hotels.com guest review
2 night business trip Jan 9, 2014
Husband and wife
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Stay was fine! Could have done a better job with snow removal. Four rooms were being renovated, but it did not cause a problem.
Genuine Hotels.com guest review
3 night trip Dec 27, 2013
Larry O
US
1.0 / 5Poor
"Worst stay ever."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
First, the hotel was in the middle of a remodel. Furniture, carpet and toilets in the hallways. Was told this was a pet friendly hotel, but was met with complaints and harrassment upon arriving, then was charged $60 after I was told there would be no additional fee. The room was disgusting, layer of dust on everything, and housekeepings Idea of making up a room is pulling the comforter up and leaving trash bags for you. Pool is like swimming in a chlorine bath. And if you want to enjoy the school cafeteria breakfast, better get up early , because everything is gone in an hour. Even though there are only 5 people staying in the hotel, all truckers. Save your towels, because there are no extras, was told they were in the laundry. Stayed in the only room without a microwave , and the ice machine will only give you about 5 cubes. Worst hotel stay ever, even for Muskegon. No excuse.
Genuine Expedia guest review
Other trip Dec 30, 2013
Ron
US
4.0 / 5Excellent
"Weekend Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Room was very nice. Hall ways needed some cleaning
Genuine Expedia guest review
Other trip Dec 6, 2013
Campbells
US
4.0 / 5Excellent
"Not a bad place at all."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed from Wednesday night through Saturday morning. The staff was accommodating with our late arrival and late departure - even allowing us to take a pillow at no charge due to my daughter's surgery 2 days prior to leaving. There were fresh cookies in the afternoon and a very reasonable continental breakfast with many things available even after breakfast hours - including cereal, juice, fruit and coffee. It is an older establishment, but well-kept and clean. Staff were very visible and available. The only issue I had was the rock in the side door propping it open when I came and went. I removed the rock every time I left and when I returned, it was back. I mentioned it and was told they would look into it. Other than that, we found the staff to be friendly, helpful and accommodating and the room was clean and comfortable with plenty of pillows to choose from.
Genuine Expedia guest review
Other trip Nov 20, 2013
Martha
US
3.0 / 5Good
"Room size small for 2 queen size beds."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Clean, but not a lot of storage for 2 sets of luggage!! Quiet place and really nice staff.
Genuine Expedia guest review
Other trip Oct 5, 2013
grandma
US
4.0 / 5Excellent
"Would visit again"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We were very happy to find the hotel so close to all the great shopping! We enjoyed the free dinner provided and breakfast options were very good. Every one was friendly and helpful.
Genuine Hotels.com guest review
2 night trip Sep 23, 2013
Debbie
US
2.0 / 5Fair
"Needs upkeep"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    1.0
Nice people and room was okay, but maintenance and cleaning leave much to be desired. Desk chair had some rather gross looking stains on the seat, shower enclosure had not been cleaned at the top shelf where it meets the wall. They apparently recently upgraded to a curved shower curtain, but did nothing to repair the wall where the old curtain rod had been mounted. It looked very bad. Also the ventilating fan grate in the bathroom had not been cleaned in ages, very dirty.
Genuine Hotels.com guest review
1 night business trip Sep 18, 2013
A Traveler
US
2.0 / 5Fair
"Hotel"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    1.0
This hotel is in need of extensive updating. Carpeting in rooms and hallways looked old and filthy. Unless updated, would not stay there again.
Genuine Hotels.com guest review
1 night trip Sep 11, 2013
Jean
US
4.0 / 5Excellent
"Close to Freeway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
I am pleased with the hotel, and will stay again.
Genuine Hotels.com guest review
1 night trip Aug 28, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to shopping, restaurants & beach."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed there 2 adults and 3 twelve year olds. Thank goodness I brought an aerobed, because there weren't any rollaway beds available. But, the hotel was very clean. And staff was nice. Breakfast had a good variety.
Genuine Expedia guest review
Other trip Aug 29, 2013
sandra
US
2.0 / 5Fair
"Forget it...."
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    1.0
Very disappointing
Genuine Hotels.com guest review
1 night trip Aug 25, 2013
A Traveler
US
2.0 / 5Fair
"Inexpensive stay but you get what you pay for"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The room was clean and smelly. The bed/mattress was very uncomfortable. The breakfast was ok, nothing special. It saved us money but if I had to stay a few nights I would have changed hotels because the mattresses were that bad.
Genuine Hotels.com guest review
1 night trip Aug 22, 2013
Sleep Queen
US
3.0 / 5Good
"ok place"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Non smoking room smelled of smoke
Genuine Hotels.com guest review
1 night trip Aug 18, 2013
A Traveler
US
2.0 / 5Fair
"Overpriced and under-maintained"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Location and comfort of room was good, but the upkeep of the hotel was not. Wouldn't stay here again.
Genuine Hotels.com guest review
3 night family trip Aug 4, 2013
Bb
US
2.0 / 5Fair
"Day at the beach"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Pool was jammed with too many people. Not the fault of the hotel. Just too many people.
Genuine Expedia guest review
Other trip Aug 15, 2013
A Traveler
US
2.0 / 5Fair
"Horrible Hotel...stay somewhere else!"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Luckily stayed there only 1 night. The ovrall, the Hotel is in borderline filthy. Carpets in the hall were extremely dirty as were the carpet in the room. Would not walk about in bare feet. Wall were dingy, sorely in need of paint. Towels in the bath were threadbare and the shower barely acceptable. The Hotel desk had only one individual who seems to be a jack of all trades (saw him doing laundry) and he was hard to track down. Had to check out with the cleaning lady. In addition, there was an overall "musty" odor...not pleasant. I believe this hotel used to be an extended stay hotel, and it shows.. Stay away! I know I will in the future
Genuine Expedia guest review
Other trip Aug 14, 2013
Donn
US
1.0 / 5Poor
"Pass this place up - very disappointing"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Very disappointed with this place. Reservations made for 3 adults and 2 children. Very cramped room - had 2 queen beds. Furniture too large for size of room. Had to move 2 chairs in order to make room for rollaway bed, then could only navigate through room one person at a time. Room was also stinky. Bathroom was the smallest we have ever experienced before - only enough room for tub & toilet with no room to move around. This place needs updating and rooms enlarged. It also needs some repairs done. The toilet paper fixture was not secure and coming out of it's opening. Bathroom door stuck and wouldn't lock. Walls marred and nail holes visible. I will never again stay at a Baymont Inn.
Genuine Expedia guest review
Other trip Aug 4, 2013
Mary
US
4.0 / 5Excellent
"Nice basic/no frills hotel."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Stayed one night to do a SS Milwaukee Clipper tour. Room was nice/clean, pool/hot tub good.
Genuine Expedia guest review
Other trip Aug 4, 2013
A Traveler
US
4.0 / 5Excellent
"Nice, I'd stay again."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We arrived a couple of hours early and they let us check in right away. Room was clean. Staff was very cordial. Close to shopping and the airport. I didn't have any trouble finding the hotel, but I'm familiar with the area. Our stay was very satisfactory.
Genuine Expedia guest review
Other trip Jul 27, 2013
A Traveler
US
5.0 / 5Outstanding
"Great, clean place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location near beaches, dining for any budget and very clean.
Genuine Hotels.com guest review
2 night family trip Jul 21, 2013
Phil C
US
1.0 / 5Poor
"Not satisfied"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
I would not recommend
Genuine Hotels.com guest review
2 night family trip Jun 28, 2013
Ken
US
4.0 / 5Excellent
"Great hotel location for beaches and parks"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Staff was incredibly friendly! They made us feel like family. They gave us great restaurant advice. Beds were very comfortable, but the rooms were small. Kids loved the pool and the adults enjoyed the hot tub. We would stay here again.
Genuine Hotels.com guest review
4 night family trip Jul 8, 2013
Julie M.
US
3.0 / 5Good
"History museum"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Front desk was not helpful at all to guide us for any sit seeing!
Genuine Hotels.com guest review
3 night family trip Jul 2, 2013
Belmont
US
5.0 / 5Outstanding
"Pleasantly surprised"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
First off it is a smaller, older hotel. However, the rooms are nicely decorated, very clean, comfy beds, nice pillows and blankets. the staff is super kind and helpful. Really nice pool and hot tub open till 10 every night. Lots of other families, great location ( quarter mile from Target, Meijer, Golden Corral, Texas Roadhouse, 5 below, Chinese buffet, qdoba, Toys R us, Lakeside Mall, you name it) Close to beautiful beaches, Michigan Adventure(15 mins) and the freeway. We stayed an extra night and will stay again. At first impression the maintenance man creeped me out a little, but he turned out to be just a friendly, helpful guy who likes to talk.
Genuine Hotels.com guest review
1 night family trip Jul 2, 2013
Angela mom of 8
US
4.0 / 5Excellent
"Older hotel, but service was great."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The hotel itself could use some remodeling, but the beds were clean and comfortable, the pool area was nice, and the breakfast was good. Overall, it was a good stay.
Genuine Hotels.com guest review
2 night business trip Jul 1, 2013
Christina
US
4.0 / 5Excellent
"Great for overnight stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We stayed one night on our way to Blue Lake Fine Arts camp. It was very close and the right price for a quick stop. Having breakfast included was a great time saver.
Genuine Hotels.com guest review
1 night trip Jun 25, 2013
A Traveler
US
3.0 / 5Good
"In a convenient location,"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Rooms were clean,but showed some wear and even though it is non smoking, room was a bit smokey smelling. Beds need to be replaced, they were extremely lumpy. Small but convenient continental breakfast. Staff was friendly. It was close to shopping and a variety of restaurants and about a 10-15 drive to down town.
Genuine Hotels.com guest review
3 night business trip Jun 11, 2013
Colleen M
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice room, very clean. Enjoyed the pool and hot tub. Continental breakfast was good.
Genuine Hotels.com guest review
2 night family trip Jun 25, 2013
Laura
US
5.0 / 5Outstanding
"Baymont Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Can't wait to visit this hotel again.
Genuine Hotels.com guest review
3 night business trip Jun 18, 2013
Ron
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was very friendly. Pool was to cool for me, could not go in. :-( Will stay there again when we visit our daughter.
Genuine Hotels.com guest review
1 night family trip Jun 19, 2013
A Traveler
US
1.0 / 5Poor
"Very disappointed"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    1.0
  • Neighborhood
    3.0
No water supply at check-in for drinking, shower or brushing teeth. Assigned room where pipes were being repaired, had to get another one. Next morning NO hot water for a shower, only about 60 degrees!
Genuine Hotels.com guest review
1 night trip Jun 8, 2013
Cc traveler
US
4.0 / 5Excellent
"very friendly"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
we arrived early for check in and explained that we knew check in wasn't until 3pm but had graduation ceremony at 2pm. we didn't know what time it would be when we got back to the hotel so we wanted to let them know that we were in town so they wouldn't give the room to someone else before we could get back there. they went ahead and checked us in anyway and the room was already clean so they let us in early!!!!! they were very nice about it and even told us were there was an even closer entrance to our room. they greeted us every time we came through the lobby and even said good morning and talked to us at breakfast. very friendly, kind of like a family setting or someone your familiar with...... we thought about coming back to stay just to get away even though it is 2hrs away..... thank you so much baymont!!!!!!!!!!!
Genuine Expedia guest review
Other trip Jun 9, 2013
Jen
US
3.0 / 5Good
"You get what you pay for, at least you should..."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Conveniently overpriced for what they have to offer. Exceptional customer service...
Genuine Hotels.com guest review
1 night business trip Jun 5, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Close to sites, good breakfast for grandkids:) Room nice & clean
Genuine Hotels.com guest review
1 night family trip May 29, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel for a family"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Our family enjoyed the pool. We enjoyed our stay at this hotel.
Genuine Expedia guest review
Other trip May 27, 2013
Anita
US
5.0 / 5Outstanding
"Slept Well, for a Change"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The bed was very comfortable to sleep on. All needed items for the room were provided.
Genuine Expedia guest review
Other trip May 22, 2013
Bruce
US
3.0 / 5Good
"dirty"
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
rented two rooms, both were dirty. floors looked unvacuumed and dusty.
Genuine Hotels.com guest review
1 night business trip May 15, 2013
Todd
US
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