Palace Hotel - Luxury Collection - San Francisco

2 New Montgomery St, San Francisco, CA, 94105 United States
Hotel Info: 866-539-8430
Guest rating 4.5 / 5
91% Recommend
(Neighbourhood average 3.9)
4.5 overall guest rating
Reviewed by 332 guests
Average for the neighbourhood is 3.9
"Very Beautiful!"
 by Laura from Elk Grove
Our room was nice, what I had expected! Great service. Parking is kinda expensive but also expect...
11/30/09
37.78841, -122.40198
Hotel coordinates:

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Guest review summary

  • 4.5 Average rating: All Trip Types
  • 91% Recommended
  • 332 Reviews
  • 4.5  Hotel Service
  • 4.6  Room Comfort
  • 4.6  Hotel Condition
  • 4.6  Room Cleanliness

Average rating by Guest Trip Type

Select a trip type to see only those reviews

Trip type Number of reviews Average rating
All Trip Types (332) 4.5
Business (64) 4.5
Romance (71) 4.4
Family (38) 4.8
With Friends (50) 4.5
All Others (109) 4.5

Overview

Location. The Palace, A Luxury Collection Hotel is centrally located in downtown San Francisco, Calif., at the intersection of Market and New Montgomery streets. Convenient BART system trains stop directly in front of the hotel.
Hotel Features. In 1875, William Ralston's dream of opening a property that would surpass Europe's finest lodgings became reality. Today, the historic atrium-style Garden Court boasts a soaring stained-glass dome and Austrian-crystal chandeliers. The Garden Court hosts weekend Palace Jazz brunches and prepares à la carte lunches Monday through Saturday. Maxfield's Restaurant serves California cuisine while Kyo-ya Japanese restaurant prepares specialties such as Zen-inspired kaiseki dinners. Pied Piper Bar is the home of the famed Maxfield Parrish Pied Piper of Hamilton mural. The Palace Hotel offers 53,000 square feet of function space that includes three dramatically designed ballrooms. Events are also accommodated in 22 smaller rooms. A weekday business center offers full services. Complimentary wireless Internet access is available in public areas. A pool-view fitness facility was renovated in 2007 and features wood flooring and a complete range of workout equipment. The light-infused atrium pool features gleaming white tiles with blue accents. The spa houses a eucalyptus sauna and a spa tub. Beauty treatments are performed at a poolside cabana and two converted guestrooms function as spa treatment rooms.

Guestrooms. The hotel's 552 guestrooms boast 14-foot ceilings and mahogany furniture. Beds feature plush-top mattresses, luxury 300-thread-count Frette Italian linens and down duvets. High-speed Internet access is available for a fee. Flat-panel televisions are equipped with cable connections, while MP3 players, CD players and DVD players are available upon request. Bathrooms include pedestal sinks, massage showerheads, and terrycloth bathrobes. All rooms include refrigerators.

Expert Tip. Complimentary City Guides tours detail the hotel's role in contributing to San Francisco's colorful history. Tours begin in the lobby. Details are available at the front desk.

Why book with us?

  • Hotels.com doesn't charge cancellation fees
  • We're just a phone call away: 800-2-HOTELS (800-246-8357)

Amenities

Services

  • Breakfast available (surcharge)
  • Coffee in lobby
  • Complimentary newspapers in lobby
  • Concierge desk
  • Currency exchange
  • Doorman/doorwoman
  • Express check- in
  • Express check-out
  • Health club
  • Internet access in public areas - high speed
  • Internet access - wireless
  • Massage - treatment room(s)
  • Medical assistance available
  • Multilingual staff
  • Parking (secure)
  • Parking (surcharge)
  • Parking (valet) $48/Day, SUVs $52
  • Porter/bellhop
  • Sauna
  • Security guard
  • Shoe shine
  • Spa services on site
  • Spa tub
  • Tour assistance
  • Wedding services

Business & Event

  • 24-hour front desk
  • Audio-visual equipment
  • Banquet facilities
  • Business center
  • Business services
  • Conference room(s)
  • Dry cleaning/laundry service
  • Event catering
  • Exhibit space
  • Meeting rooms (small groups)
  • Room service (24 hours)
  • Secretarial services
  • Translation services

Accessibility Features

This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

Rooms (all rooms include)

  • Air conditioning
  • Bathrobes
  • Bathroom phone
  • Bathroom scale
  • Blackout drapes/curtains
  • Cable/satellite television channels
  • Cable television service
  • Climate control
  • Clock radio
  • Complimentary bottled water
  • Complimentary toiletries
  • Complimentary weekday newspaper
  • Cribs (infant beds) available
  • Desk
  • Direct-dial phone
  • Electronic check-out
  • Extra towels/bedding
  • Hair dryer
  • High-speed Internet access
  • Housekeeping
  • In-room massage available
  • In-room safe
  • Internet access (surcharge)
  • Iron/ironing board
  • Makeup/shaving mirror
  • Multi-line phone
  • Non-smoking only
  • Pay movies
  • Premium bedding
  • Rollaway beds
  • Satellite television service
  • Sewing kit
  • Shower/tub combination
  • Voice mail
  • Wake-up calls
  • Window opens

General

  • Air-conditioned public areas;
  • Ballroom(s);
  • Bar/lounge;
  • Elevator/lift;
  • Gift shops or newsstand;
  • Number of floors: 8;
  • Number of rooms: 552;
  • Restaurant(s) in hotel;
  • Shopping on site;
  • Smoke-free property;
  • Swimming pool - indoor;
  • Umbrella
Check-in time is 3 PM
Check-out time is Noon
Pet fee charged at hotel/condo
Pets accepted

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Know before you go

This is a smoke-free hotel.

Dining

Garden Court - Majestic, atrium-style dining room with soaring stained-glass dome, lush greenery, and Austrian-crystal chandeliers. Renowned Palace Jazz Brunch each Sunday, with jazz trio, fresh seafood, Asian specialties, omelet and crêpe station, unlimited sparkling wine, and lavish dessert buffet. À la carte and buffet breakfast, à la carte lunch Monday-Saturday, and Saturday-afternoon high tea.

Maxfield’s Restaurant - Innovative California cuisine in a richly historic setting, including mosaic floor from 1909 and coffered, stained-glass ceiling. Menu may include Goat Cheese Soufflé, Sonoma Rack of Lamb, Black Angus Filet with Wild Mushrooms, and Brownie Baked Alaska. Lunch and dinner daily.

Pied Piper Bar - Home of the Maxfield Parrish mural The Pied Piper of Hamelin, painted for the hotel's reopening in 1909. Polished dark woods and coffered ceiling evoke a San Francisco gentlemen's club of the early 1900s. Open daily for cocktails, beer, wine, and specialty coffee drinks. Kyo-ya - Sophisticated, highly acclaimed Japanese restaurant serving wide array of sushi and sashimi, as well as traditional dinners. Special kaiseki dinners, an ancient Zen tradition emphasizing fresh seasonal ingredients, beauty, and balance of presentation. Lunch and dinner weekdays. Closed weekends.

Recreation

Located on the fourth floor, the health club features a skylit lap pool, along with a spa tub, sauna, and fitness center.

The Palace is about 4.5 miles from the historic Presidio Golf Course, rejuvenated under the supervision of Arnold Palmer Golf Management.

The recreational activities listed below are available either on site or near the hotel; fees may apply.


  • Boating nearby
  • Golf - driving range nearby
  • Golfing nearby
  • Pilates classes/instruction nearby
  • Running track/path nearby
  • Sailing nearby
  • Scooter/Moped Rentals nearby
  • Swimming on site
  • Yoga classes/instruction nearby

Area map

Palace Hotel - Luxury Collection Union Square - Convention Center

A short guide to Union Square - Convention Center

Flagship stores ring Union Square, among the vanguard of West Coast retail. Chinatown begins at Grant Avenue and Bush Street, while Gold Rush-era mansions crown Nob Hill. South of Union Square, the convention center area includes the San Francisco Museum of Modern Art and Yerba Buena Center for the Arts. Cable cars turn around at Powell and Market streets to head back to Fisherman’s Wharf.

see all hotels in Union Square - Convention Center

Nearby Activities & Points of Interest

Less than 0.5 mile

  • Lotta's Fountain - 100 yards
  • Cartoon Art Museum - 200 yards
  • San Francisco Museum of Modern Art - 300 yards
  • Moscone Convention Center - 500 yards
  • Union Square - 500 yards
  • St. Mary Square - 500 yards
  • 555 California Street - 500 yards
  • Old St. Mary's Cathedral - 600 yards
  • Zeum - 600 yards
  • Yerba Buena Center for the Performing Arts - 700 yards

1.0 - 3.0 mi

  • San Francisco China Basin Heliport (JCC) - 1.6 miles

3.0+ mi

  • Sausalito Commodore Center Heliport (JMC) - 8.7 miles
  • Oakland Convention Center Heliport (JCE) - 11 miles
  • Oakland Intl. Airport (OAK) - 12 miles
  • San Francisco Intl. Airport (SFO) - 12 miles
  • Concord Buchanan Field (CCR) - 23 miles
  • Novato Gnoss Field (NOT) - 26 miles
  • Napa Valley Airport (APC) - 30 miles
  • Livermore Municipal (LVK) - 32 miles
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 39 miles

Reviews

Palace Hotel - Luxury Collection 2009.11.30
Recommended Trip type: Romance "Very Beautiful!"

Reviewed by Laura of Elk Grove on Nov 30, 2009

Our room was nice, what I had expected! Great service. Parking is kinda expensive but also expected. Had a very enjoyable stay and would stay again!

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 4.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.11.17
Not recommended Trip type: Business

Reviewed by a Hotels.com guest on Nov 17, 2009

This guest did not leave a comment.

Overall Rating

3.0 out of value="5"
  • 3.0 Hotel Service
  • 3.0 Hotel Condition
  • 3.0 Room Comfort
  • 3.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.11.17
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Nov 17, 2009

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.11.16
Recommended Trip type: Business "The best in SF"

Reviewed by Shaun of Greenwood Village on Nov 16, 2009

Not much to say, best hotel for the money in SF. Perfect location for business travelers who want to experience what SAF has to offer. Around the corner from Chinatown, Union Square, and a superquick cab ride to Fisherman's Wharf. Staff is exceptional.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.11.15
Recommended Trip type: Business "High End Service"

Reviewed by Nick of Chicago on Nov 15, 2009

Loved the hotel.... did not like the picketers outside the hotel but it was not the hotel problem! Will be staying again..

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.10.31
Recommended Trip type: Business "Beautiful Hotel"

Reviewed by a Hotels.com guest on Oct 31, 2009

Beautiful hotel in a convenient location for a convention at the Moscone Center.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.10.29
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Oct 29, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.10.21
Recommended Trip type: All Others "The Perfect Palace ... almost"

Reviewed by Liz of Fresno on Oct 21, 2009

The only downside of staying at the Palace was how warm the room was. Window wouldn't open to let in fresh air. We propped the door open and that helped. Other than that: excellent staff, beautiful hotel, comfy rooms, great beds ... tasty coffee served downstairs at 5:30a (we were in town for the Nike Half Marathon). Bathroom was clean, shower nice and hot. Highly recommend staying here! We will be back for the 2010 event and will plan to stay here.

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 3.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.10.12
Recommended Trip type: Business "Worth the money!"

Reviewed by John of Napa on Oct 12, 2009

This hotel is not cheap, but I would say you get what you pay for. Great location, great service, great room!

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.10.07
Not recommended Trip type: With Friends "Needs improvement"

Reviewed by a Hotels.com guest on Oct 7, 2009

The walls are extremely thin and you can hear everything that your neighbor is doing. I wanted rest and this is not the place to get it. A fire alarm disrupted my sleep for about 30 minutes and I wasn't even offered any sort of compensation.

Overall Rating

2.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.09.18
Recommended Trip type: Business "Beautiful old hotel"

Reviewed by a Hotels.com guest on Sep 18, 2009

This is a beautiful old hotel with a lot of tridition. It is beautifully maintained and appointed, from the hugh vase of rosed to the stained glass ceiling the lobby impresses. You know that you are in a quality location. The room was beautiful with high ceilings and lovely linnens. Love this type of place. Here you get what you pay for.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.09.18
Not recommended Trip type: All Others "Dated - in need of modernisation"

Reviewed by T of London on Sep 18, 2009

Very grand and historic hotel, not for the modernistas of this world. We booked it up due to good reviews and good deal available. On entering, the Palace is very grand and opulent, with large chandeliers and high ceilings. Good location, right near Union Square. Staff helpful enough - although I did clock the tea person tapping their hand impatiently against the trolley as I made my tea in the foyer just before 10am then whizzing the trolley away (I'm guessing they finished at 10am!) Room was good size and clean with nice tv, but walls are thin as you can hear other people quite easily. It was also very sparse and not very inviting, bathroom had greyish/cream toilet seat - not exactly luxury although bed was comfortable enough. No tea or coffee making facilities are available in the room and the water is not complimentary - $7 a bottle! Was just tired and could have done with updating, stayed in more "Luxury" hotels for less.

Overall Rating

3.0 out of value="5"
  • 3.0 Hotel Service
  • 3.0 Hotel Condition
  • 3.0 Room Comfort
  • 3.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.09.16
Recommended Trip type: All Others "It's a Classic."

Reviewed by a Hotels.com guest on Sep 16, 2009

Everything was Great! Beautiful old style hotel centrally located. We were able to walk to Union Square for shopping. Employees were very friendly. Food was very good.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.09.16
Not recommended Trip type: Business "Overpriced"

Reviewed by Jenn of Fairfax on Sep 16, 2009

It's hard to find a hotel that isn't overpriced in San Francisco, but I was expecting more from this hotel. Nothing is included, and the business center is very expensive.

Overall Rating

4.0 out of value="5"
  • 3.0 Hotel Service
  • 4.0 Hotel Condition
  • 5.0 Room Comfort
  • 2.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.09.09
Recommended Trip type: All Others "Good hotel in an excellent place in San Francisco"

Reviewed by D of Warrington on Sep 9, 2009

Easy to get to by BART from airport since it stops right outside hotel. If you are using public transport apart from cable cars, lots of buses and street cars stop right outside hotel, so excellent way to see the city. Also since you are in the business district, lots of places to eat breakfast / lunch. Hotel itself well looked after. Everything quite expensive. Room service charges very expensive so avoid unless really hungry in the middle of the night. No free internet or wifi in the room which is disappointing (but knew about it already) but free wifi in the lobby. No coffee/tea making facilities in room but freely available every morning on lobby. The cafe attached to hotel is great for breakfast. Room good with gowns and nice toiletries. Thoroughly recommend but book through hotel.com for good rate since hotel rates are very pricey if booked direct.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.09.06
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Sep 6, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.08.31
Recommended Trip type: Family "Gorgeous Historic Hotel"

Reviewed by a Hotels.com guest on Aug 31, 2009

We live in the Bay Area, and decided to spend a night in the City before school started. My daughter likes to swim, and this hotel is one of the only hotels in SF with a pool. It was our first stay, and I could not have been more impressed. Staff were wonderful, pool, spa and workout area were in superior order. The room was clean (we were given a free upgrade to a larger room), beds were super comfy and the shower was like a rainforest in heaven. After shopping and dinner out, I wanted to stop for coffee, but the Starbucks was closed so we stopped in the Hotel Bar. The bartender gave me a cup to take to the room - on the house. My duaghter was admiring the art on the wall which sis a painting of the Pied Piper. He gave her a small copy of the print with the story on the back of how it came to be on the wall in the Hotel. We had a wonderful stay,and will go back at our earliest opportunity. Will definitely recommend it to friends and family.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.08.27
Recommended Trip type: Family "Great Old Hotel"

Reviewed by a Hotels.com guest on Aug 27, 2009

Great old hotel. While it is older, the hotel has been maintained very well. No need for a car - there is a Bart Station that lets off right across from the hotel. It is also one of the few hotels with a pool. Be careful though, the pool deck is smooth tile and is very slippery. Rooms were adequately sized. We had a family of four with two double beds. Given the size of the rooms, the hotel could easily add to everyone's satisfaction by using queen beds - though, in reviewing other hotels in the vicinity - I did not come across others that had queen beds either. We did have some very noisy neighbors on our last night - up late with a crying baby and up early as well. I don't know that the hotel could have really done much about that. All in all, a very nice hotel for our four day stay.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.08.25
Recommended Trip type: Romance "Great Hotel for a Stay in the City"

Reviewed by a Hotels.com guest on Aug 25, 2009

All in all, we were very happy with the Palace Hotel. The bed was very comfortable, and the room was comfortably sized. Use of the pool and jacuzzi is complimentary (unlike some other hotels in San Francisco), and although the jacuzzi was quite small, it did the job just fine. There is a BART and MUNI station just outside the door, but we actually just walked to a lot of places, given the hotel's central location. We would definitely stay there again.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 4.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.08.25
Recommended Trip type: All Others "Elegant and Comfortable"

Reviewed by D of Dublin on Aug 25, 2009

We spent 4 nights at this elegant and stylish downtown hotel on our Californian vacation. I can't say enough about the Palace. The room was spacious and comfortable enough for the three of us travelling together. The hotel itself is well located, minutes from both the Ferry terminal and the central shopping areas at Union Square and Market Street. The historic trolley bus service to Fisherman's wharfs stops right outside the door. All in all, an outstanding experience and we will be back.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.08.16
Recommended Trip type: All Others "Terrific hotel"

Reviewed by D of Brooklyn on Aug 16, 2009

We are frequent business travelers and I think the appearance and general elegance of the hotel is on par with a Ritz (grandeur). The Palace Hotel is gorgeous, with a beautiful atrium-like garden court where we enjoyed the breakfast buffet spread for three days. I thought the service was excellent as they gave us great restaurant recommendations, all within walking distance. We originally booked with Palace to swim with our children everyday, but the pool is probably below 82 degrees and in the evenings, it can get pretty crowded. That said, is plenty to do and enjoy in SF! For those of you who want to rent a car, I would suggest using a cab instead, which is what we did. The parking is expensive and less convenient. All in all, we would definitely recommend and return to the Palace. (Our alternatives at the same price point were Hilton, Westin and Omni).

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.08.12
Recommended Trip type: With Friends "A favorite place"

Reviewed by a Hotels.com guest on Aug 12, 2009

We love the grandeur of this hotel. The ambience and bar are terrific. The rooms are comfortable but on this trip I made a complaint to housekeeping and they corrected my complaint (dusty lamp shades) and sent a fruit and cheese plate to make amends. We will continue to frequent this hotel!

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 3.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.08.10
Not recommended Trip type: All Others "The good and the ....."

Reviewed by David of Santa Monica on Aug 10, 2009

First the bad: Our pre-paid Deluxe room was on the 8th floor - highest floor with rooms. The room faced an inside well - and being on the 'top' floor we had more diffused sunlight then a lower room would have. It was explained that the layout of the hotel the "deluxe' rooms were larger and the larger rooms were on the inside. The room itself had a piece of furniture so stained and gross - we had it removed - which they did quickly. Stall shower only (built into a bath tub so small only a child or someone with great knees could fold into it). 3 lamps - not one for reading in bed - and you had to get out of bed to turn them off. Room service trays littered the hallways at ALL hours of the day - we saw the same trays in the AM still there in the late afternoon. The bed was simply worn -soft - old. Business center computers billed at close to $1.00 per minute The good: The Concierge service was fantastic - Room service was excellent (expensive but that's to be expected). Dining under the dome - buffet on Sunday - the waiter saw we ate light and adjusted the bill without asking. This could be a great hotel - if they put some money back into the rooms.

Overall Rating

2.0 out of value="5"
  • 3.0 Hotel Service
  • 2.0 Hotel Condition
  • 2.0 Room Comfort
  • 2.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.08.07
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Aug 7, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.08.04
Not recommended Trip type: All Others "Poor Value"

Reviewed by B of Ireland on Aug 4, 2009

Very expensive basic package. Everything else you pay for. $7 for a bottle of water in the room is proof of this. As advertised, complimentry bottled water in the room,only the first day!! Complimentry coffee in the lobby, only up to 8am Week Days!! It would'nt be too much to expect coffee making facilities in the rooms. This is a very elegant Hotel maintained to the very highest standards, except for the Pool and Jaccuzi area. We found this area to be in a poor condition (Unclean), completely out of character with the rest of the Hotel. If you want a Market Street view room, make sure it is on the upper levels, there is alot of street noise and we were on the third floor. I believe that there is better value to be got in the San Francisco Area.

Overall Rating

3.0 out of value="5"
  • 3.0 Hotel Service
  • 4.0 Hotel Condition
  • 3.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.08.01
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Aug 1, 2009

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.07.30
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Jul 30, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.07.30
Recommended Trip type: All Others "Amazing hotel"

Reviewed by Olga of Los Angeles on Jul 30, 2009

Excellent hotel, excellent service. Good size gym, sauna, pool and jacuzzi. The only negative thing I could think of is arriving to room while housecleaning was there. But it only took a minute before she was done. I highly recommend this hotel!

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 4.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.07.29
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Jul 29, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.07.27
Recommended Trip type: All Others "Beatiful Place"

Reviewed by Tana of Palos Verdes on Jul 27, 2009

Great location, close to everything, right in the heart of downtown sanfran, really a beautiful place to stay at.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.07.25
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Jul 25, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.07.23
Recommended Trip type: Business "Old World Luxury"

Reviewed by Liza of Pelham on Jul 23, 2009

Loved our stay at the Palace - the only thing I would suggest is nicer towels!! In an establishment such as this you expect fluffier, softer towels. Otherwise, wonderful!! Highly recommend.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.07.21
Recommended Trip type: All Others "Better than I had expected"

Reviewed by R of Huddersfield on Jul 21, 2009

I booked this room on a great deal knowing it may not be great. The offer included no view and 275 sq ft. All I can say it there was a big smile when I walked in. Bright, classic, large, period features (original), fridge, modern TV, and very very clean and comfortable. Certainly would stay there again.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.07.20
Recommended Trip type: All Others "wonderful"

Reviewed by r of london on Jul 20, 2009

The hotel is exactly as it looks on its website. Its lavish glamour and charm will not disappoint. Felt like a real treat to be going back to this beautiful hotel after a long days sightseeing. Beautiful foyer, the garden room is gorgeous and the bed extremely comfy. Staff at reception very helpful and charming would recommend family and friends to stay here when visiting San Fran.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.07.19
Recommended Trip type: With Friends "terrific hotel - but leave your car at home"

Reviewed by a Hotels.com guest on Jul 19, 2009

We got a great room at a great price, and then paid $48/night for parking. We walked everywhere and never needed the car. The Pied Piper bar was wonderful; service was slow but it was very busy. We would stay here again, but take CalTrain or BART to get here.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.07.17
Recommended Trip type: Business

Reviewed by a Hotels.com guest on Jul 17, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 4.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.07.14
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Jul 14, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.07.02
Recommended Trip type: With Friends "None"

Reviewed by Juan of Reno on Jul 2, 2009

None

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.07.02
Recommended Trip type: With Friends "so nice"

Reviewed by Kat of Seattle on Jul 2, 2009

Everyone was very nice to us. It was pride weekend and typically I don't get treated as well as other people because of the way I look. I look young and like I don't have a ton of money. That is not the case but I tend to get bad service cause of it. I know that I was treated just like anyone else at the hotel. We ended up staying an extra night because we loved the hotel so much and wanted to shop more.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.06.29
Recommended Trip type: Romance

Reviewed by a Hotels.com guest on Jun 29, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.06.28
Recommended Trip type: Business "Historic Hotel in Great Location for those Interested in Art and History"

Reviewed by Shellie of Ames on Jun 28, 2009

The Palace is a National Historical Landmark, and a beautifully maintained one. In fact, City Tours offers a one-hour tour of it three times a week, which we took and found very interesting. The beautifully restored Garden Court shouldn't be missed by any SF traveler. Just a block or two walk to SF Museum of Modern Art, SF Historical Society, Contemporary Jewish Museum, Museum of the African Diaspora, and Yerba Buena Gardens. Lunch or snack at the Farmers Market in the Metreon for authenic African, Indian, and other ethnic foods. Public transportation is excellent, with BART's Montomery stop at the corner of the hotel, and Market Street buses and trolleys. If you're looking for big rooms, a complementary breakfast, and kid-friendly amenities, this probably won't be the place for you. For those of us who relish the opportunity to peek into SF's storied past, this is a good choice.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.06.25
Recommended Trip type: All Others "Outstanding Hotel"

Reviewed by a Hotels.com guest on Jun 25, 2009

Hotel was great but the beds are too low and the pillows should be king size for a king size bed. Would love to stay there again in September but you have not posted any good rates yet.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.06.23
Recommended Trip type: All Others "Would recommend"

Reviewed by J of Devon on Jun 23, 2009

Excellent location, close to bart station and only 2 blocks from union square. Tram stop outside. Rooms clean and decent size. Swimming pool was an added bonus.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.06.21
Recommended Trip type: Romance "Great location, beautiful hotel"

Reviewed by Ray of Rio Rico on Jun 21, 2009

It was close to all the major tourist sites and attractions- the trolley, MOMA, ATT&T Park, Market Street- so there was no need to rent a car. We enjoyed the short walks and got to feel the vibe of the city. The concierge was extremely helpful too.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.06.19
Not recommended Trip type: Romance "Not very impressed"

Reviewed by a Hotels.com guest on Jun 19, 2009

This hotel is still under the impression that it's still 1940 & they are GRAND hotel catering to GRAND people. It's not & they aren't. There's NO supervision in the pool area which allows parents to completely ignore the behavior of their children which inappropriate & a complete burden to the rest of us trying to use the facilities. They consistently ran out of pool towels too. The small 'free' coffee service they provided was only available until 8:30 M-F, you had to wait in a line to get any & usually they were out of coffee or creamer or sugar... something - always. Ridiculous. The bed pillows in our room were about 1/4" high - meaning sooo many heads had slept where mine now was... it was a disturbing thought. Overall, I felt this was a Super8 Motel rapped in a beautiful Hotel facade. Only at Super8, they give you pastries with your coffee. Sad.

Overall Rating

3.0 out of value="5"
  • 3.0 Hotel Service
  • 4.0 Hotel Condition
  • 3.0 Room Comfort
  • 4.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.06.17
Recommended Trip type: Family "Beautifu...Pricey food!"

Reviewed by a Hotels.com guest on Jun 17, 2009

Very convenient to the BART and Muni buses/trollies. The hotel is beautiful and full of history. The only downside is dining. The main courtyard area is gorgeous, but too expensive to eat there! Breakfast is $28.50 per person. We ate at Neetos Dinner for breakfast... just a block away. We also ate at Maxfields "bar food", but it was very good. If you plan on spending time at the wharf you may find this location inconvenient. We got a great deal through the Internet for a junior suite. I would recommend the hotel IF you can get a deal. Full price would be a hard sell for me.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 5.0 Room Comfort
  • 4.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.06.10
Not recommended Trip type: Romance

Reviewed by a Hotels.com guest on Jun 10, 2009

This guest did not leave a comment.

Overall Rating

3.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.06.07
Recommended Trip type: Romance

Reviewed by a Hotels.com guest on Jun 7, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.06.07
Not recommended Trip type: All Others "Interesting hotel"

Reviewed by D of Spain on Jun 7, 2009

The hotel reception area is magnificent and the staff excellent from the concierges, reception to the bell boys. The bedroom we had was a superior with 2 queen beds. The beds and pillows could have been more comfortable. The soundproofing was poor as we could hear the bathromm in adjacent rooms.

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 4.0 Hotel Condition
  • 3.0 Room Comfort
  • 4.0 Room Cleanliness
Palace Hotel - Luxury Collection 2009.06.03
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Jun 3, 2009

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 4.0 Room Cleanliness

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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