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"Very pleasant stay"Reviewed by a Hotels.com guest on May 5, 2012
My family and myself enjoyed the stay very much and would like to stay in any hotel in this chain.
""Reviewed by a Hotels.com guest on May 5, 2012
this stay was certainly better than last time
"decent nite inn"Reviewed by a Hotels.com guest on May 5, 2012
overall worth the money...wifi is not free. kind of tricky entrance and exit. friendly staff.
"get away"Reviewed by a Hotels.com guest on May 5, 2012
enjoyed stay friendly helpful staff the sound of the ocean was very relaxing great view of ocean will stay again
""Reviewed by a Hotels.com guest on May 5, 2012
Hotel was close to the airport so that great.But I hate hate hate all the parking fees in San Franciso.
Location.
The Palace, A Luxury Collection Hotel is centrally located in downtown San Francisco, CA, at the intersection of Market and New Montgomery streets. Convenient BART system trains stop directly in front of the hotel.
Hotel Features.
In 1875, William Ralston's dream of opening a property that would surpass Europe's finest lodgings became reality. Today, the historic atrium-style Garden Court boasts a soaring stained-glass dome and Austrian-crystal chandeliers. The Garden Court hosts weekend Palace Jazz brunches and prepares à la carte lunches Monday through Saturday. Maxfield's Restaurant serves California cuisine while Kyo-ya Japanese restaurant prepares specialties such as Zen-inspired kaiseki dinners. Pied Piper Bar is the home of the famed Maxfield Parrish Pied Piper of Hamilton mural. The Palace Hotel offers 53,000 square feet of function space that includes three dramatically designed ballrooms. Events are also accommodated in 23 smaller rooms. A weekday business center offers full services. Internet access is available in public areas. A pool-view fitness facility was renovated in 2007 and features wood flooring and a complete range of workout equipment. The light-infused atrium pool features gleaming white tiles with blue accents. Beauty treatments are performed at a poolside cabana.
Guestrooms.
The hotel's 552 guestrooms boast 14-foot ceilings and mahogany furniture. Beds feature plush-top mattresses, luxury 300-thread-count Frette Italian linens and down duvets. High-speed Internet access is available for a fee. Other amenities include 37-inch flat-panel televisions, and laptop-compatible in-room safe, while MP3 players, CD players and DVD players are available upon request. Bathrooms include pedestal sinks, designer toiletries, massage showerheads, and terrycloth bathrobes. All rooms include refrigerators.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This is a smoke-free hotel.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Garden Court - Majestic, atrium-style dining room with soaring stained-glass dome, lush greenery, and Austrian-crystal chandeliers. Renowned Palace Jazz Brunch each Sunday, with jazz trio, fresh seafood, Asian specialties, omelet and crêpe station, unlimited sparkling wine, and lavish dessert buffet. À la carte and buffet breakfast, à la carte lunch Monday-Saturday, and Saturday-afternoon high tea.
Maxfield's Restaurant - Innovative California cuisine in a richly historic setting, including mosaic floor from 1909 and coffered, stained-glass ceiling. Menu may include Goat Cheese Soufflé, Sonoma Rack of Lamb, Black Angus Filet with Wild Mushrooms, and Brownie Baked Alaska. Lunch and dinner daily.
Pied Piper Bar - Home of the Maxfield Parrish mural The Pied Piper of Hamelin, painted for the hotel's reopening in 1909. Polished dark woods and coffered ceiling evoke a San Francisco gentlemen's club of the early 1900s. Open daily for cocktails, beer, wine, and specialty coffee drinks.
Located on the fourth floor, the health club features a skylit lap pool, along with a sauna, and fitness center.
The Palace is about 4.5 miles from the historic Presidio Golf Course, rejuvenated under the supervision of Arnold Palmer Golf Management.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Flagship stores ring Union Square, among the vanguard of West Coast retail. Chinatown begins at Grant Avenue and Bush Street, while Gold Rush-era mansions crown Nob Hill. South of Union Square, the convention center area includes the San Francisco Museum of Modern Art and Yerba Buena Center for the Arts. Cable cars turn around at Powell and Market streets to head back to Fisherman’s Wharf.
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"Great Stay"
AWESOME location and facility. HOWEVER, they are ripping their customers off for WiFi access. Seriously? Such a nice property, this should be included in the room rate.
"Great Hotel"
We had a wonderful stay and the staff could not have been more helpful. We wod highly recommend this hotel to anyone. At the rate I got on line I felt like I was stealing. Thanks to all
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"Not what I expected for a PALACE"
The beautiful pictures weren't what we found. Our room was 'weary' and needed the carpets cleaned, a new mattress and updated. Mold on the ceiling in the bathroom. We heard every word the people in the next room said every night. Parking is almost as much as the room! HOWEVER, lovely bar and very helpful staff.
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"Great location"
We were taking bart into the city and wanted some place within walking disdant , while dragging our luggage. it was perfect .When the opertunity to stay at your hotel came up.we took it. We just got off bart and we were there! We enjoyed the hotel, what a beautiful place to stay in. The staff was very helpful, especially a women at the desk who made […] sure we would have a room to get ready in, as we were going to the ballet at 2:00 pm. We would love to stay again. Read more
"Sheraton Palace--near Union Square"
Wonderful classic hotel with a gorgeous dining room full of crystal chandeliers, tastfully done! Very comfortable bed in "cozy" room. Bath was adequate with typical shower/tub combination. No veiw to speak of, but GREAT location right across from BART. Walked to Union Square, Top of the Marriott for city/Bay Bridge view, as well as ChinaTown. Would […] definitely stay there again! Read more
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"not good, great! but no romance"
As a couple staying there we walked everywhere in san fran and when we got back to the hotel we just wanted to soak in the hotel hot tub for a minute. To our surprise at nine o'clock at night the pool area was completely over run by screaming children. Now I don't mind kids but I have become a huge fan of hotel policies that state no children in the […] pool area between the hours of say 8:00pm-10:00pm. Other than that the location, the staff and quality of the place for the price is second to none... thanx Read more
"Almost, but not quite"
The Palace Hotel has a GORGEOUS dining room. It is well worth the visit, but unfortunately, it is also ridiculously expensive. This dining room made me want to stay there, but the rest of the hotel is not as beautiful or as special as the dining room. Don't get me wrong, it is nice, but not amazing. The whole experience would have been pretty good if […] it hadn't been for the Concierge having no idea what time the Chinese New Year parade started, and having no idea how to direct us to the hotel, given that Market St was blocked off (the only way to get to the Palace by car, without disobeying traffic laws is from Market St). When we were just half a block away, we were diverted off Market, and thanks to the Concierge's terrible directions, spent 45 minutes in the worst traffic I have ever seen in SF. Boo. When you pay this much, the service should be better. Read more
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Best service we've had in five years!
"Loved it!"
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"Grand and spacious for San francisco"
It's our first time, me and my hubby is amaze with the hotel. Our room is Amazing with high or vaulted cieling!! The frontdesk is polite. We went to the bar its nice and cozy! It very nice location and minutes away in union square!! I will definetly comeback
"The Palace Hotel in San Francisco"
This was the worst hotel I have ever stayed at. The rooms were filthy and had a really bad odour in them. We changed rooms and found that the second room awas just as bad a the first. I am SPG gold and have never stayed in such a fithy SPG property anywhere. Infact this was filthier than $30 motel. I would never recommend this hotel to anybody.
"Beautiful hotel, conveniently located, excellent"
We just had a newborn and a friend offered to baby sit so we can have a nights sleep. It was easy to BART in, service was impeccable and the hotel was beautiful. The bed was so comfortable and room was lovely. I enjoyed the bathroom so much I took a bath twice. So nice to have that luxury without a fussy baby. We splurged and had brunch there. Brunch […] was AMAZING! Our server was so nice and the food was delicious. The setting was so beautiful I felt like a princess. Even though we only live 20 min away, it felt like a mini vacation. I recommend this hotel to anyone. Read more
"Palace Hotel-- SF"
A beautiful, old fashioned, luxury hotel. Excellent comfort and service. Recommended without reservation(no pun intended).
"Palace Hotel San Francisco"
Beautiful hotel, professional staff and great location for convention at the Moscone Center. Bart station right out the door. Couldn't have been any better! Thanks hotel.com for getting us a great rate!
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"Palace Hotel in San Francisco - Comfort & Value"
Very comfortable and well msintained. Courteous and competent staff. Five star quality at half the price.
"Second time staying at the Palace"
I stayed at this hotel in 2004 and again in February 2012. Both times, I was impressed by the service and sheer opulence of this hotel. Fortunately I was able to get an amazing price for such a luxurious experience. This hotel is in a great location and gives an aura of history and grandeur that only a 103 year old hotel could offer. The rooms have […] been remodeled with quality, but they do show their age. This would be a 5 star hotel if they did another update. If you want a Four Seasons experience, then stay there. For the price, the Palace is great and I recommend it all the time. Read more
"Palace Hotel - San Francisco"
Great Place to stay. Rustic charm and convenient location. Stayed here for a convention at the Moscone Center and couldn't have been happier. Excellent service. Stayed on for a romantic get away
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"Palace Hotel, SF, CA"
The service was impeccable. The hotel beautiful and it turned out to be a very convenient location. Plus, we were given a room that faced a quiet street. It was very quiet, which is a real luxury in downtown SF!
"Great Place"
Great location. Staff very nice. Great time in San Francisco.
We have stayed at this hotel a number of times and have always enjoyed it; it has become our favorite. The service and amenities have always been topnotch. We usually arrive by BART which brings us right to their door. Most of the things we want to do and see are within walking distance.
"Very relaxing stay"
Love the pool, hot tub and sauna. Very professional and friendly staff. Very convenient location. Love the history of the hotel
"The Palace Hotel"
Got a very quiet room - a nice surprise for a hotel downtown. Location was perfect. Will stay here again.
"Grand stay in the heart of the city"
We stayed with kids for a night here. The place is grand and my 2 yr old daughter had fun just exploring the hotel public places, stairways, chandeliers etc. The hotel can be a bit expensive but overall given the location (right next to BART and in the heart of the city) and the decor, it's well worth it.
"Outstanding service"
The front desk manager went out of his way to assist us when our key failed to work. When we checked out, he even carried our luggage to the BART station as he could see we were loaded on. It really made the difference in our stay.
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"Nice hotel in SF, convenient to FiDi & Union Sq"
Interior of the hotel is nice, it has a certain charm to it especially during the holidays. Service is great, prompt & very welcoming. Hotel itself is historic so the amount of space can leave something to be desired but its SF, there's not a lot of room in any hotel rooms to begin with. Parking is expensive & typical of the hotel parking rates in […] SF, but there's convenient 3rd party locations nearby. Only complaint is receiving your car if you choose to park in their structure, the mandatory valet parking can result in waiting quite a while since everyone's trying to get their cars. Read more
"Palace Hotel in SF is fantastic!"
I wan't sure what to expect at this hotel, looking great on a website has fooled me in the past. We stay in SF frequently and usually try a different hotel each time, just for kicks. This place was the nicest one! (OK we don't stay at the Westin St Francis) The location is unbeatable by ANY hotel. Just outside is the underground for the Muni & BART, […] one minute walk from a quiet Starbucks, and not anywhere near the Tenderloin, which most downtown hotels are adjacent to. Inside was BEAUTIFUL. It is one of the classiest and nicest hotels in SF. The on site restaraunt and bar were overpriced, but gorgeous. Dozens of other choices are within a three minute walk. Parking, like at any other downtown hotel is pricey. If you must have a car there, which you should avoid using anytime during your stay, park in Japan Town. Across the street is the start of Geary which will take you directly there and has quick cheap bus travel. If you read any complaints about people not enjoying their stay in SF, you know they were using a car. Don't do it! Ditch your car somewhere cheap (Japan Town) and don't look at it again till you check out. The room we stayed in on the 8th floor was a little larger than most downtown rooms, but still small. The bed was very comfortable with nice linens and the bathroom was large. The room had everything you would want with a big desk, tons of outlets, operable windows, large closet, nice hangers, a robe, small fridge, large TV, etc, etc. The room was beautiful, as was the rest of the hotel. The carpeting shown signs of a little wear, but the overall quality and location make up for any preceived shortcoming. The service level of each person we encountered was top rate. The bellmen, customer service agents, and wait staff were all very friendly, efficient and good natured. I think I will have to end my hotel swapping and stick to this one for a while. Read more
"Palace Hotel in San Francisco"
Excellent location. Union Square, Embarcadero, Church and many others places you would like to see, restaurant and and must-see sights is by it. You are park your car in the hotel with no worry.
"Great location, very thin walls!"
Location superb, service and personnel were great. Walls were so thin that you could hear conversations from the next room on both sides. We could hear a cell phone conversation next door, where we could hear both sides of the conversation through the thin walls. On a busy weekend, where both rooms next to you are occupied, this makes for a very unpleasant […] stay. Rest of hotel is great and has old world charm, but would not stay here again for that reason. Read more
"The Grand Dam is still grand!"
We recently stayed in the Palace Hotel for six nights while visiting my daughter in San Francisco. When we wanted to get a reservation for high tea (a must!) in the lobby on Christmas Eve and were told it was told out, the wonderful concierge, Debbie, got us reservations at 2:00 p.m.! She also took care of a rental car for a trip to Half Moon Bay. Another […] good recommendation from the concierge for dinner--Waterbar--made our last night together very memorable. All of the hotel personnel were charming and helpful. A really nice stay! Read more
Nice hotel. Fancy yet affordable.
Excellent as always...this was a day of booking and everthing turned out extremely well considering it was Christmas eve.
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"Old, Crowded, Dirty"
The lobby of this hotel is beautiful, but the rooms are pretty old and in need of rennovation. My bed sheets had stains on them. Luckily I had two twin beds in my room, so I just slept in the opposite bed. The only good thing about this hotel, aside from the lobby, is that it is within walking distance from a few major shopping centers. For the price […] I paid per night, I would not recommend this hotel. Read more
A luxury hotel, well-located with a Bart station on the corner. Free morning coffee especially appreciated. The breakfast buffet is expensive but the service and the beauty of the room make it a lovely experience. Lobby was busy due to holiday activities and displays but this did not detract from my visit.
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"Nice but noisy"
Beautiful old hotel, nice public spaces. Rooms are decent size, bed was comfortable. Great shower/water pressure. However, we could hear everything in neighboring rooms (including people having sex), every sound in the hallways echoes and is amplified. Especially Sunday when people were checking out. There was no way we could sleep in, even wearing […] earplugs. Read more
"They made it a great weekend for our family"
The vallet parking was very convenient. I was pleasantly surprised to be allowed to check in early and most of all I loved that after we checked out we were able to leave our car in their parking lot for several hours while we did more shopping and had a late lunch. I can't wait to stay there again.
"Great!"
I highly recommend this hotel.
"Outstanding service at this hotel"
My husband and I periodically spend a weekend in San Francisco, and we chose this hotel recently because of its historic character (and especially beautiful public spaces). We had a wonderful experience as a result of some special attention from the front desk manager, who went out of his way to help when we had difficulty using our door key ( leaving […] champagne in our room by way of apology). When we left, he even walked us to the Bart station to help us down the stairs with our luggage. This kind of service is rare nowadays, and it definitely earned our loyalty. the hotel is beautiful, and the rooms are quite comfortable. An excellent choice, in my book. Read more
"Quiet and comfortable"
Upsides: Room was spacious and comfortable, and slept like a baby in the bed. The bathroom was also really nice and clean. A free bottle of water is a nice touch too. Didn't try the internet so can't comment on that. Location is also really handy. Within 10mins walk of an incredible selection of nightclubs and restaurants. Downsides: They closed their […] beautiful lobby area off at night so there's nowhere to go to relax outside your room - tough if the other is sleeping and you want to read. That's a real lack in this price class. Also wasn't clear if they do breakfast, though the selection of restaurants close by helps. Read more
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