The hotel was lovely, the service was great. But I wish they provided coffee pots and coffee in each room rather than having a self-serve coffee area in the lobby. And for the price of the rooms they should include internet service. I mean, if your paying hundreds of dollars a night, why not just charge a few bucks more and include that service. I don't […] like being nickle-and-dimed, especially not at high rated hotels. Read moreGenuine Expedia guest review
"Great stay with kids -"
The Palace is a big busy hotel with a very helpful staff from bell captains to excellent concierge. Rooms are not super elaborate but big and nice for sharing with kids. Beds are very comfortable. Only drawback is that hotel does not really have a sitting area in the lobby. Also gym showers were a bit DIRTY. Hotel location is excellent with easy access […] to Bart, cable cars and bus to the warf. Read moreGenuine Expedia guest review
"Run down "palace" needs update ...."
Spent one night at The Palace.... could be a beautiful hotel, but badly in need of updating. Carpets in room are nasty, furniture and lamps needing replacing.... I am a seasoned traveler and notice these things, so some may not be as picky. When we checked in we were given the room right next to the fitness center ! Asked to be moved to a quieter room […] and we were accommodated .If you are looking for a reasonably priced hotel in a good location, then this is it, but not a 4 star hotel... more of a 3 star. Read moreGenuine Expedia guest review
hotel hospitality wonderful.Genuine Hotels.com guest review
"Pretty historic hotel"
Hotel is very pretty. Some areas are starting to show wear and need to be replaced, for example the sofas in the concierge area. Rooms are on the small side which is okay, overall furnishings not impressive. Bed was comfortable and sheets were clean. Pool area is nice bonus.Genuine Expedia guest review
"Great location, staff"
This is a beautiful property with a very historic quality. The location is great and the staff were outstanding. We'd definitely give this hotel our money again for all the reasons mentioned. The only negative to our stay was the exorbitant rates to get internet access in our room. Charge me another $15 a night for my room, but don't charge for internet […] in 2013 when there are five Starbucks within 100 yards of your property. Read moreGenuine Expedia guest review
"There are better options out there!"
Buffet food was horrible and excessively overpriced. Hotel offered perks and discounts to AAA members yet did not disclose that you had to book at the time you were requesting to have the offer redeemed. Hotel refused to provide the service of free parking to AAA members and was not willing to make any accommodations. Hotel views were terrible. Hotel […] staff did not make any recommendations to visitors or offer maps. There was car service available to guests to and from hotel or airport or surrounding areas. Concierge was not friendly and displayed a sense of being bothered. There was no hot water, microwave or ice and water available to guests. I do not mind incurring the expense; but the services provided and quality need to be well worth it! Read moreGenuine Expedia guest review
"Great Hotel in San Francisco. Close to everything"
The hotel staff was very professional. The rooms were large and clean. Breakfast was delicious in an amazing ballroom. The hotel is close to Bart and everything else needed downtown.Genuine Expedia guest review
This hotel has amazing charm and decor. The beds are so comfortable and was a great room for me and my friend to share. The room service is a bit pricey though same with the champagne brunch. $85 is a lot even for a 4 star hotel.Genuine Hotels.com guest review
"Great Hotel, Comfy and Clean Beds and Bath"
This is a great hotel. And the location is great, especially if you're thinking of using public transportation. Every train we took had a stop right outside the doors. The room was really clean. Bathroom was very clean. Free bottled water in your room. A mini-fridge without mini-bar junk in it. We loved this. We bought some soda and put our waters in […] there. Rooms have really high ceilings making the room feel bigger. The decorations are odd and random but I don't really care about that stuff. Beds were really comfortable. Slept great. My son loved the swimming pool. It was refreshing. I didn't have much interaction with the staff to be honest. They were there when I needed them. I would stay here again without a second thought. Convenient, clean and comfortable. Read moreGenuine Expedia guest review
A nice luxury hotel, but it feels a bit tired. The room's carpet felt old and I kept my socks on as a result.Genuine Hotels.com guest review
Fantastic hotel.. 100+ year old charm of San FranciscoGenuine Hotels.com guest review
"Good location, nice bathroom and facilities."
If the room within the tea/coffee maker would be PERFECT. Personally I like this hotel and its convenience. But the night I stayed happened to meet the neighbors fighting and shouting at 2:54AM which was extremely noisy and uncomfortable. I called the front desk twice and the security came finally. If the hotel may react quickly would be nicer. This […] case also express the wall is thin and you may easy to hear your neighbors behaviors. After all, it's an old fashioned hotel. Over all, I'm happy to stay here. Read moreGenuine Expedia guest review
"We had a wonderful time."
The Palace is a wonderful experience and a awesome place to vacation. It is a truly a place to relax and be treated with kindness. Thank you for making our vacation special.Genuine Hotels.com guest review
"Giants Dodgers Overnight"
The Palace is in a great spot to walk to the Giants game and back, stopping in a couple of bars on the way there and back.Genuine Hotels.com guest review
"Nice for short stay ... Great location!"
Nice old school hotel with a but of shabby chic quality ... And the shabbiness is actually a little shabby. Overall impressive lobby and main public room. Rooms are nice but definitely not as impressive as public areas. Service was great and friendly and efficient. Unbeatable location in Downtown w/o being in a questionable location, especially perceptible […] at night in some neighborhoods in SF. If you get at a good price ... Definitely worth it! Read moreGenuine Hotels.com guest review
Beautiful building in the heart of Union Square. We felt Safe,Secure,and comfortable. The Staff really understands and delivers on excellent customer service.Genuine Expedia guest review
I found the Hotel to be historic and plush. Great beds. The location was great.Genuine Hotels.com guest review
"Excellent Hotel in San Francisco Financial Distric"
Nice spot to hang your hat in San Francisco's financial district. Rooms are small but everything is perfect as far as amenities here. $60/day parking is the only thing that hit us hard. Take BART and leave your car so you can spend the money on a nice dinner out.Genuine Expedia guest review
"Touch of elegance in the city"
My friends and I loved our stay at the Palace. All aspects of our stay were superb. We did miss the Maxfield Parrish print, which was missing from the bar, as it is currently being restored. We had brunch in the Garden Court on Sunday morning, and it was absolutely fabulous! There were so many choices and everything we sampled was exquisite.Genuine Hotels.com guest review
"San Francisco Matriarch is a great stay"
Everything was wonderful especially the service. Parking and Breakfast buffet were very expensive though.Genuine Hotels.com guest review
"The Palace Hotel"
The Palace was a beautiful hotel with a nice and helpful staff. My gf and I only stayed for one night but it was pleasant.Genuine Expedia guest review
By far, this is the best hotel that I've ever stayed at in San Francisco. I've walked by it so many times in the past and finally decided to give it a try. The hotel, itself, is stunning and very elegant while still having a comfortable vibe. The rooms were very spacious and immaculate. The staff and concierge were very professional and helped with […] any requests and questions. The hotel is in a great location with close and easy to access all forms of transportation. Can't wait to stay here again. Read moreGenuine Hotels.com guest review
Beautiful place to stay. Can't go wrong.Genuine Hotels.com guest review
The Palace Hotel is a San Francisco icon located in the heart of downtown. To say it is beautiful is an understatement. It rivals the Waldrof-Astoria in New York. Dining in the Palace Court Retaurant is a dream but reservations are a must. This hotel is very satisfying.Genuine Expedia guest review
"This is a luxury hotel...good location."
I have stayed here before & always been pleased. Our room was very clean...the staff at check in was very professional & friendly. You are right on Market street so the location is good....a short walk to Union Square....Macy's, etc. Bart station is close by. Our bed was very comfortable...slept very well. Our room was on the small size, but fine for […] us. Not much of a view....just rooftops. It was a hot weekend in SF, we turned the air on low in the room & were very comfortable. My only issue is that the hotels charge for wifi in the room...The Palace is not the only hotel to do this....we did not use the wifi so for us it didn't cost us anything. But I am surprised in a city like SF, that there is a charge. NIce that there is an alternative parking rather than the hotel valet. We used the parking garage right across the street for a little less than the valet. Was very easy access. We did't eat or visit the bar on this trip, so can't review food . I have eaten in the dinning room before...Sunday brunch....was very good. Read moreGenuine Expedia guest review
"Great stay at the Palace !"
We had a very enjoyable time at the Palace Hotel. The room was very clean and fresh and a real bargain, thanks to Hotels.com. Our favorite part of our stay was the amazing Sunday Brunch, a real must for anyone visiting San Francisco regardless of which hotel your're staying in. The Palace certainly lived up to it's name and reputation for us.Genuine Hotels.com guest review
Overall the room amenities were great! Mini Frig convenient. Room walls are thin. Heard every word of person in the next room.Genuine Expedia guest review
"A Five Star Hotel, Period."
This has to be one of the most gorgeous hotels ever built. Down to every detail, it's immaculate. From the lobby, to the dining area, to the bar, to the rooms, perfection all around.Genuine Hotels.com guest review
"Loved the hotel."
We arrived at Dubrovnik late in the evening, on a rainy night, and were apprehensive about where we would be staying. However, the Kazbek Hotel lived up to our expectations and more. We were extremely pleased by the cleanliness, the room, and the service.Genuine Expedia guest review
In all ways... especially the price tag for the quality of service and amenities: JUST PERFECT!!Genuine Hotels.com guest review
"Old and Pricey"
I am writing this review only a day after staying in the hotel for 3 nights. At first i was taken by the name... "Palace", sounded elegant. The pictures on hotels.com were convincing. So i booked it thinking to get the posh experience. Lets just say 10 minutes after i go there i was feeling very disappointed. And it started with NO-FREE-WIFI. This devastated […] me as i was there for work. How could internet not be free in such a "top notch" hotel. Well i guess it was not posh at all. the internet pricing range from 1 hour to 24hrs, to a maximum of 72 hours and ALL understand a total of 5MB usage, and a price tag as high as $55 for usage. However internet is free for platinum members and in the lobby area(go figure). The pipe in the bathroom is dirty when you open it initially! Imagine how i felt when i was about to brush my teeth, see the water brownish black. The same happens when you flush the toilet (not all the times, but sometimes). I made two attempts to reach the front desk, no one picked up. One of the times... i actually took the elevator downstairs (from the 8th floor). There was a butterfly in the bathroom, the closet was dusty, and the elevators are old. I dont think i will be going back there OR recommending it to anyone. The only thing i liked in this hotel, was their breakfast area. its very POSH and the food is great too. Read moreGenuine Hotels.com guest review
I loved the hotel. The room was spacious, well appointed and clean. My son did not want to get out of bed because it was so comfortable. I also appreciated the friendly and helpful staff outside the exercise room. The coffee and fruit were such a nice treat.Genuine Hotels.com guest review
"The location is extremely convenient!"
Overall it's a pleasant stay. The location is very convenient and the room is quite neat. But the phone in our room is not working, and the carpet was a bit wet when we got in the room.Genuine Expedia guest review
"One nighter in SF"
My husband and I found our room to be very comfortable and quiet. I guess got lucky. The others we traveled with had noisy neighbors. Other than that we enjoyed our stay. The rooms were very comfortable as was the bed. The only think I would add is a mini bar. We enjoyed tea at hotel on Sat and it was delicious although service was very slow. Would […] definitely stay again. Read moreGenuine Hotels.com guest review
"Classical elegance with NO snobbery"
We returned after having spent a honeymoon night there. Our fond memories were not mistaken. It's breathtaking beautiful and gracious. On this occasion we brought our daughter and hope to have more family memories now. We look forward to another visit.Genuine Expedia guest review
"Great place to stay!"
Great place to stay in SF!Genuine Hotels.com guest review
"Beautiful, well located hotel"
Had a great time. Staff very helpful, very beautiful lobby and pool. Rooms were a bit small but comfortable. Great location.Genuine Expedia guest review
My mom and I stayed at the palace for 2 nights, the hotel was big and super clean. I really loved the lobby, very elegant...Genuine Expedia guest review
"A place to stay while in Sf bay downtown :)"
I absolutely loved the bedding although a bit pricey I got a great deal on the room definitely great for business trips !Genuine Hotels.com guest review
"The place to stay"
It was a great hotel in a great location. Room service was very helpful. The building was beautiful. The room was very simple but clean and we had a great view!Genuine Hotels.com guest review
"Disappointing - Palace = fallacy"
Price: $350 a night. Reception: checkin was short, curt, borderline rude to the woman in front of me. The guest's room was not ready until 4:30 p.m. It was already 3:30 p.m. It was challenging for the guest to understand the customer service rep as to why her room was still not available. Reception curtly said, "House keeping hasn't cleaned it yet. […] This is what happens when people have late checkout on a busy weekend." The confused customer asked what she should do in the meantime. Reception said "Uh...well you can walk around, go to Starbucks, I'm sure you can figure something out." This back and forth went on for quite a while. Moving onto our room. TV didn't work. Walls were very thin. We heard folks either next door or in the hall near the elevator as if they were in the next room with the door open. Other details too, make this establishment a classic "lipstick on a pig" (a phrase I do not use often.) Read moreGenuine Hotels.com guest review
"Quailty Stay, Great Location"
A little expensive for the size of the room, but a really nice hotel. Internet should be included for the cost, but it's an add-on. Excellent Jazz brunch on Sunday.Genuine Hotels.com guest review
Beautiful hotel, palatial and comfortable! I highly recommend this property as a wonderful place to stay.Genuine Expedia guest review
"Luxury hotel with a great location"
Great location - about 3 blocks from Union Square.Genuine Expedia guest review
"Downtown setting: pros and cons"
Beautiful grand lobby, but its public accessibility had me a little on edge for my own security. Approached by a stranger in the lobby trying to con me for money; I didn't see anyone monitoring access to the elevators/ rooms. You should balance the central downtown location of this hotel with the downside of its accessibility to the general public and […] the attending safety concerns. Read moreGenuine Expedia guest review
Overall i liked the stay; however, the parking around the hotel was difficult. It was almost hard to pull over and unload my baggage. All the slots were taken and i had to circle around until something opened up. The check-in staff was not sincere with the greetings and almost looks disappointed when i arrived. It was an awkward experience.Genuine Hotels.com guest review
"Clean room and bedding, beautiful old hotel"
I'd stay there again. Only reason I took one star off room cleanliness was that the carpet is old and should be replaced instead of just cleaned. Our room (8th floor) was quiet even though we were the first room next to the elevators.Genuine Hotels.com guest review
"A decent stay"
Friends in the city for a weekend of Giants baseball. Hotel conveniently located with only a 15 minute walk to the ballpark. Kid friendly with a nice indoor pool!Genuine Hotels.com guest review
"Beautiful hotel, but service was a bit lacking."
The rooms were a little on the small side, but super clean and comfortable. No real complaints about the rooms or quality of the hotel. Although we did get there late in the night, we waited over 20 minutes for someone to finally show up to valet the car...this was after 3 trips back inside to ask if someone was indeed coming out. When the valet attendant […] finally did show up, he had attitude and that was a bad start to an overall great stay at The Palace. Would recommend this hotel to anyone, I just hope they identify the individual and move him along or he was just having a bad day. Read moreGenuine Hotels.com guest review
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