"High end hotel with no high end service"
Waited 20 mins for luggage to be delivered we walked down and collected them ourselves. Key card didn't work and reception wanted photo ID and was escorted back by a manager and my husband asked to show photo ID, Like really have never in my life been treated like this!! Beds are uncomfortable and pillows like rocks. On the plus good location but that's […] about it :( Read moreGenuine Hotels.com guest review
"A Classic Hotel"
My Mother wanted to stay at the Palace Hotel for her birthday. I was able to book a room, good price but the parking...wow! But still, the hotel is just beautiful within. I will definitely stay again and go with sister next time. just across the street from Geary, Three blocks and you're in front of Macy's. Very conveniently located. Has nice bar and […] haven't tried restaurant but will next time. Had a lovely tea in the Lovely Atrium. Nice amenities, robes, safe, everything you need. Nice sized bath room I would say. Going again. Read moreGenuine Hotels.com guest review
Great location and comfortable beds.Genuine Hotels.com guest review
"Very nice . Parking is an issue in the area."
Very nice hotel, good location and friendly staff. Parking is an issue in all San Francisco .Genuine Expedia guest review
"Not a Hotel...A museum with a real history"
The most beautiful place I have ever been. Could stay in the garden court from morning till night. Friday nights are great at the pipers bar..Wonderful birthdayGenuine Expedia guest review
"Great Location. Bart stop right in front"
Room could of been cleaner when they came to clean everyday. Had to ask them to re vacuumGenuine Expedia guest review
"Wonderful example of an old grand hotel."
It was pricey, but great!!Genuine Hotels.com guest review
"Great part of the SF"
The Palace Hotel is a grand old hotel that has been perfectly maintained. The location is perfect, in the middle of everything, the Ferry Building, Union Square, Cable Cars, Financial district, China Town, etc. Staff is incredible friendly and rooms have those great old tall ceilings. We just love this placeGenuine Expedia guest review
"A satisfied repeat customer!"
The Palace has always been a favorite of mine whenever I visit San Francisco. The location is unequalled, the staff are very helpful and the ambiance is rarely matched in its grandeur.Genuine Expedia guest review
"Quality property, good value"
The Palace doesn't disappoint. It is a high quality property that is well run.Genuine Hotels.com guest review
Hotel would have been better especially for families traveling with children if it had more restaurants or food options inside the hotel.Genuine Expedia guest review
"False Fire Alarms, Twice!"
There was a false fire alarm on the first night I checked in, around 1am. The alarm noise was enormous, and all guests came down covering their ears. Fire engines came, only to tell us it was the false alarm. On the next morning around 9am, there was another false alarm to wake everyone up. It was terrible.Genuine Expedia guest review
"Decent hotel in downtown SF"
Nice hotel. Decent location. Room service food was terrible - bland and cold. Person taking order could not answer questions about the food and gave attitude. Pillows were brick hard and too large. Asked for replacements and they accommodated. Fire alarm went off on the second night at 2 a.m. and into the next morning. They kept feeling the need to […] announce updates over the PA system after the alarms were shut off. Most staff was nice. They really push all the Westwood point and membership when you check in. Pretty lame when all you want to do is check in. Hotel was generally okay but nothing spectacular. Read moreGenuine Expedia guest review
"That fire alarm though"
I mean. The fire alarm was falsely triggered twice...at night.Genuine Expedia guest review
"Wonderful Historic Hotel"
My wife tells me she is now spoiled. Great location.Genuine Expedia guest review
"close to Moscone"
they need to train the front desk staff, room service food was not edibleGenuine Expedia guest review
"Elegant & Magnificent"
Love everything about Palace, especially the very elegant rooms with the high ceiling. Gym was great, open 24 hrs. Pool in atrium was gorgeous. Went swimming twice. Location was perfect. It was a hop, skip, jump from everything. We went ro dinner at Embarcadero, dessert at Ghirdeli parlor located in lobby of hotel. Very hard to resist with its sweet […] smell of chocolate as you enter the hotel. We had lunch at union square, ice skating in SOMA. Never have I stayed at a hotel in which every staff member and employee we encounter greeted us, from the lobby to the pool, to entering & exiting the hotel, even housekeeping, as busy as the usually are; stopped what they were doing & greeted us. It made our stay special and very welcoming. I will stay at the Palace again. Read moreGenuine Hotels.com guest review
"Great "pop-up" Weekend - 1 night stay for 8 People"
Service and accomodations were exceptional. We attended the "Tea" which even the guys enjoyed. After the Cirque de Soleil show (which they arranged the limo) we had a wonderful late night meal in the grill/bar. We said our good byes at the "over the top" Sunday buffett-can only be described as unbelievable and exceptional. Everything went smoothly […] because the staff was exceptional. They made many of the arrangements and everything went smoothly. Read moreGenuine Expedia guest review
The staff is extremely pleasant and professional. The family had a wonderful time. The indoor pool is amazingGenuine Hotels.com guest review
We had a slight problem at check-in, however the desk staff was very nice and quickly rectified the situation.Genuine Hotels.com guest review
"Took six kids!"
Celebrated a sweet 16. Everyone enjoyed the stay and the staff was excellent.Genuine Expedia guest review
"Great deal for comfortable hotel, perfect location"
Proffesional staffGenuine Expedia guest review
The Palace has an outstanding location!! It's a short, easy walk to shops an restaurants. BART has a stop just outside the hotel. The large pool was perfect for our 6-year-old. We loved the gorgeous lobby and quaint rooms. Our only complaint was that it was a bit noisy - we could hear people talking in the next room and hallways from our room. But overall […] our stay was really great! Read moreGenuine Hotels.com guest review
"Getaway in the City"
We came here on vacation. Our room was compact (2 doubles for a family of 4), but the beds and bedding were comfortable, and the room was reasonably quiet. The tall ceilings and massively thick doors probably help. There was plenty of room in the pool, the spa was always crowded since it's capacity was 4, plus - there was a large sauna to warm up in. […] The dining room was the best part - beautiful surroundings and great food and service. We would have loved to eaten every meal there, but it was too costly. If you drink tea, the Saturday Tea is a must! It was accompanied by live piano. Great for special occasions. Read moreGenuine Expedia guest review
The stay was great..parking was very expensiveGenuine Hotels.com guest review
Close to trains, tour buses and more Super staffGenuine Expedia guest review
"Class through and through!"
Not cheap but worth it!Genuine Expedia guest review
"Elegant and Convenient"
Made a nice change from the chain hotels at which we typically stay. Service was a bit slow at times, but may have had something to do with the end of year busy period.Genuine Hotels.com guest review
The Palace is right in the middle of Soma and conveniently located in walking distances of sights, downtown and shopping. The hotel really does have a grand entrance hall. The staff is super friendly and the rooms are clean, nice and the beds are great.The only thing I hated, like with most SF hotels, is the fact that parking is extra and will add an […] additional $59 per night to your room fee. So if you are traveling with your own car, keep that in mind. Read moreGenuine Hotels.com guest review
Grand hotel - elegant public spaces. Only problem was that our check-in coincided with a major event and took forever. Front desk was understaffed for an obvious and predictable influx. The staff, despite the tension, remained courteous and friendly. The problem reflected a bad management decision.Genuine Hotels.com guest review
"Lacking its former grace, The Palace staff fails"
We arrived at this centrally located beautifully equipped hotel to a surly check-in experience. Once we were given the key, we found our rather depressing room with ill-hung curtains, phones and lights not working, and the general haze of dust showing an obvious disregard for deep cleanliness. When I called to get the light repaired, the phone rang […] without answer for a long time and then repeatedly the phone was answered and disconnected. When I walked down to the lobby, the desk clerk said that they would send someone up to repair the lamp, but that never happened in our three-day stay. With prices for room service of sub-par food through the roof, I think The Palace is just capitalizing on a reputation it no longer deserves and serving a constant event calendar rather than servicing the rooms in the hotel. Read moreGenuine Hotels.com guest review
"Vintage Hotel, Good Location"
We just stayed overnight at The Palace the night before Thanksgiving for a night on the town. Have always loved this hotel for its vintage, classy feel and it never disappoints. The rooms are smallish, but very comfortable. The shower felt great! Loved that there is a Ghirardelli cafe on the premises, but didn't get to dine on property. The location […] is great because it's near Union Square but not right on Union Square (less noise). Overall, we would recommend this place to anyone wanting to stay in San Francisco and experience part of the history of San Francisco. Read moreGenuine Expedia guest review
"It is just an average hotel."
The building is at lease 100 year old, but my room looks clean and comfort.Genuine Expedia guest review
"Incredible rooms and great history"
We stayed on a Friday night. The building is incredible...rooms and staff were great. Had breakfast at the hotel...expensive but delicious! We took the free tour at 1000 that went through the history of the hotel...we learned a lot and found it very interesting. Overall an incredible stay!Genuine Expedia guest review
"Perfect location in the city"
Great location near Union square and all of the shopping. The rooms are very large and the attention to detail is great. Food/Drinks a bit pricey as well as the Valet; however, that's San Francisco.Genuine Hotels.com guest review
"Fitness Center Staff is GREAT"
I know its a weird thing to call out, but the lady in the fitness center really went out of her way to ensure a nice experience. The fitness center itself is pretty nice too. Remember to bring headphones for the machines if you want to take advantage of the tv screen (I didn't). The pool is pretty shallow though, and the hot tub was less than appealing. […] Location is great for getting around, only a few steps from the Montgomery BART stop. The rooms were very comfortable, HVAC adjusts the room pretty quickly. The water in the bathroom sink smelled "dusty" (no other way to describe). Im not sure if thats a San Fran thing or not. Overall I'd most definitely stay here again. Read moreGenuine Hotels.com guest review
"In San Francisco for Holidays"
I stayed at The Palace for one night during Christmas 2013 to attend the Nutctacker ballet. There are several landmark hotels in the city but The Palace is by far the best. Very professional staff, well maintained, beautifully decorated for the holidays.Genuine Hotels.com guest review
"Quatation marks are missing around LUXURY"
checking in on Satrday for one night, suite 4 pm - line at the reception - 30 minutes, 3 receptionists at 2 speeds "slow" and extra "slow". 4.30 pm - welcome, but your room is not clean, please go walk around the city - we will call you. 5.15 pm - welcome, but the room is still not clean, instead, we will give you different room, please accept something […] (we asked to book us a dinner for 5 tonight, as we had buisiness meeting. Manager promised to do so. 5.30 pm - the room... wich part of the word LUXURY contains stains on carpret, cracked and spotted marble, dust on lamps, patched whole on wallpaper? LUXURY MOTEL - is much proper name for this place. 5.45 pm - calling housekeepng wondering about i-pod docking station - not availible. aked how to get - well, it's only for suites, ... but we are staing in a suite - well, if it's not there - it's not there and you will not have it. 7.00 pm - went down to check where is our dinner will be - no Metr'd at the front, restaurant does not take reservations, first come firts serve basis 7.10 pm dealing with the consierge service, trying to get any reservation - checked over 8 places - nothing, finally got Omni hotel steakhouse. 8.00 pm so tired, decided to give it a shot and stayed for dinner at Luxury Palace 8.30 pm everybody at the restaurant is busy with their own thing - nobody cares about customers Menue is a bit better than at Sizzler's, wine list - Trader Joe's on sale, food is cold, 3rd quality, total bill 400 Read moreGenuine Expedia guest review
We enjoyed our stay. It was super busy because of the holidays. It's a very large hotel, and great location - but needs a little help. The workout room is not very clean, and our room was just ok - but I was kind of disappointed in the room. I'm sure there are rooms that are just beautiful, and I'm old fashioned so I like "old" - but some of the furniture […] needs a good polish! Read moreGenuine Hotels.com guest review
The Palace is a beautiful hotel with a great staff. But they need to retrofit their windows, which are ancient and very, very drafty. I stayed there on a cold December night and my bathroom windows were leaky (despite some ineffective inner "storm" windows), so I closed the bathroom door at night. Of course when I went to use the bathroom in the morning […] it was very cold - 50s? - and unpleasant. Come on, Palace, for the sake of your guests' comfort and for energy savings, please retrofit! Read moreGenuine Expedia guest review
"Great location, great hotel"
the only bad thing about the room was the noise from the hallway. every time someone would shut a door loudly, we could hear it quite loudly. we could also hear any talking, tray clinking, etc. quite audibly, which was strange. other than that the room was very comfortable- great king size bed with comfortable bedding, great blackout drapes, amazing […] shower head/pressure/temp, hotel cleaniness was excellent, and hotel staff was very helpful. the best part obviously was the great location to market street in SF. just a short walk from great shopping and the heart of SF. we loved walking to union & shopping @ westfield. we parked in the Hearst Garage on 3rd & Stevenson, which was cheaper than the hotel and only a short walk around the corner ($26 per 24 hours versus $50-60 per night for the hotel i believe). our stay was great and I love San Fran!! Read moreGenuine Expedia guest review
The Palace is a gorgeous hotel. The rooms are small, but the ceilings are high, giving the impression of a larger more spacious room. The bathroom was clean, water pressure was abundant and the shower was roomy. It has such an Old San Francisco feel, but clean and updated at the same time. The lobby is very crowded and I was under the impression that […] we would be able to spend some time hanging out in the lounge area by their huge beautiful Christmas tree, but apparently that is just for private events. Also, the wifi and parking were pretty expensive, but thats to be expected in San Francisco. Overall, the staff was great and we had an awesome stay! Read moreGenuine Expedia guest review
"Great hotel. Close to everything in downtown."
We had so much fun staying at out hotel!Genuine Expedia guest review
"Nice hotel with traditional look"
Lovely, comfortable, crispy white linen beds. Our double standart room wasn't big or very fancy but the hotel decor all over makes up for it. We were there on Saturday night after thanksgiving. Christmas tree appeared overnight in the restaurant on Sunday morning. My boys (10 and 7) loved exploring. They went up and down the stairs 20 times and loved […] looking up in the ceiling. Read moreGenuine Expedia guest review
"beautiful garden court"
overall is fine, I loved the Garden Court and the Thanksgiving buffet, the Spa left a lot to be desired, no front desk person, the towel is too small, the locker room are dirty, they should go check out the Huntington Hotel's spa for their guest, is very well run, I always believe if you want to do something do it right!!Genuine Hotels.com guest review
"Great hotel in a great location"
Centrally located near Union Square and the Bart station and Muni stop are literally outside its doors on Market--so convenient to just leave your car in the garage. Also necessary because this area is always busy, and in my case with the President in town, essential. As a high-end hotel with historic significance, the facilities, staff, the comfort […] of the room, etc., are all superb and to be expected. The dining room is a marvel and well worth the price (plus good service). Read moreGenuine Hotels.com guest review
The hotel needs a renovation both in the bedroom as well as the common area. Very poor help at entrance and bad valet parking service.Genuine Expedia guest review
"Beautiful Hotel, perfect location"
The palace is an architecture and design beauty. Especially the courtyard. The rooms were a bit smaller but had everything I needed. And the location right off the Montgomery BART in the financial district was perfectly convenient for meetings, shopping at union square, walking to the ferry building etc. Try sushirrito across the street from 11-3 (m-f) […] and breakfast at La Boulange just down a block was very good, fast and affordable. Read moreGenuine Hotels.com guest review
"Lovely, ornate luxury hotel"
Staff overall very good. A level above the service you get at an ordinary hotel. I like the old luxury hotel vibe that it has, the ballroom is a sight to see!Genuine Expedia guest review
"An OK hotel but the soundproofing could be better"
We got this hotel on special but would have been very disappointed with it if we paid the listed rack rate. This hotel is centrally located and beautifully presented but there were a few downsides. On check in there was no one to take our bags and our room was quite a hike from the lifts (which was a bit of a problem when lugging bags and a 5 month […] old baby). There are no tea and coffee making facilities in the rooms (something which I would definitely expect in a hotel of this quality). The concierge said that there was a complimentary tea and coffee station downstairs but that it only operated in the morning. To order tea and coffee from room service would have been exorbitantly expensive. Finally, the sound proofing between the rooms is not brilliant. We had a group of people next door to us who stayed up talking till 2am, which we could hear quite clearly (in return I'm sure that they didn't appreciate our baby crying at 5am). On the plus side, the crib we requested was in the room on our arrival and they did not charge us extra for it. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )