"hotel renovation greatly needed"
Overall service is great, but our hotel room in great need of repair. Sink was cracked in multiple places, tub chipped and had strange "resurface" on bottom of tub that hotel attempted to cover with rubber mat. Bathroom door stopper broken off. Wood floor molding chipped and worn. Huge black stain above air conditioner/heating vent at top of wall. Worse […] of all, the sofa in our suite was worn, dirty, and so uncomfortable. I stayed at the Palace 2 other times many years ago and it is no longer a 4 star in my opinion. Read moreGenuine Hotels.com guest review
"Almost perfect at the Palace"
Great hotel , had a wonderful time in the Bar. Beautiful hotel, old traditional. However the $60 for parking. left a bad taste in my mouthGenuine Hotels.com guest review
goodGenuine Hotels.com guest review
Very friendly, comfortable and convenient! We truly enjoy our stay every time!!Genuine Expedia guest review
"Sunday Brunch at the Garden Court is reason enough"
Our stay at the Palace Hotel at New Montgomery and Market was simply outstanding. The Sunday Brunch at the Garden Court was quite an event. The hotel staff provided impeccable service. The hotel location was perfect for walking to Union Square, Pier 1 or even AT&T Park.Genuine Hotels.com guest review
"good location and nice public rooms"
Not pleased with being assigned a handicapped room. That is not what I had requested.Genuine Hotels.com guest review
"Nice hotel, average service"
We pre-paid a "Deluxe Room, 1 King Bed (Grand)" but at check-in they said they only had standard double and that the rate would be the same. After arguing, they ended up giving me free parking to offset the difference. Check-in ended up taking way too long. Thought the overall service was very average for a luxury hotel.Genuine Hotels.com guest review
Loved the location. Hotel is beautiful and historic. Simple and sweet!Genuine Hotels.com guest review
"Historic - and it shows"
First of all, the service was absolutely top notch. Every staff member we encountered was so polite, well-heeled, personable, and professional. Morey at the front desk was especially accommodating and thoughtful. What I was surprised at was the price over room quality ratio. We paid well over $300 per night with tax and I was therefore less than impressed […] by the room itself. I expected it to be more grand than it was, a bit more "historic," and a bit less "worn." The bed was extremely comfortable, the linens high quality, and the room was clean overall, but it showed signs of wear everywhere - from the stained carpet to chips and scratches in all of the repro/hotel furniture to poorly maintained molding/baseboards in the bathroom to cheap lamps with bad lighting. I was somewhat shocked that at that rate, this was what you got. It was a nice visit for a piece of "historic" San Francisco, but next time I'll try the Fairmont or the Ritz. Read moreGenuine Hotels.com guest review
I couldn't believe how beautiful this place is. My room was very plush and my girlfriend over at a different hotel was very jealous. We agreed next year for the Dental Convention we will book the Palace.Genuine Hotels.com guest review
"The Valet Stole a pair of sunglasses from my car"
don't valet your car - my sunglasses were stolen. they only have to drive it across the street but that is enough to lift articles from your car. the reason we valet is to avoid this sport of thingGenuine Expedia guest review
"Perfect mother daughter weekend"
The Palace hotel is indeed a palace. The location is perfect- a quick walk to the Ferry building and to the Westfield shopping center. The Sunday jazz brunch was absolutely the best brunch we have ever been to and the service was superb. Our waiter was there when we needed him but did not hover. He made us feel very welcome.Genuine Hotels.com guest review
"Luxury is overstated but Garden Court is worth it"
Rooms small, no view but brick walls, decor is nothing to mention. It's old historical building not worth the price but the opulence n grandeur is only in the Garden Court Resturant that is a must visit in SF. Unfortunately food choices are limited n overpriced!Genuine Hotels.com guest review
"It was amazing!"
Kids loved the pool, I love the gym!!! It was walking distance to town square and shopping center. Very nice and helpful staff.Genuine Expedia guest review
I enjoyed this hotel. Very classy and clean. Lobby and restaurant were beautiful. Room was clean. Only had a noisy neighbor that kep us up at night.Genuine Hotels.com guest review
Best beds I've ever slept in!! Including my own!!Genuine Hotels.com guest review
"A little challenging to get to...but worth the dri"
I had a good stay at the Palace, my only complaint (other than them being overbooked) was that there was mold (the nasty black stuff) on the shower curtain in the bathroom. I didn't notice it until I checked out, but it was not the friendliest early morning shower companion. The valet service was wonderful, the staff was super friendly, and the ceilings […] are amazing! Read moreGenuine Hotels.com guest review
They should consider providing guests with free internet, not worthy of price.Genuine Hotels.com guest review
"Great stay / Breakfast at the Palace is a must"
We definitely enjoyed our 2-night stay at the Palace Hotel in August 2014. Congratulations for the buffet breakfast: the pancakes were to die for, and having such good food in the morning in such a fancy looking location (the "Garden") was the best start for our day. Furthermore, the hotel design feels classy and old at the same time, but I appreciated […] staying in a place which looked different from all the modern hotels out there. Our room was big and comfortable, with high ceilings and a lot of natural light. Some of the furniture pieces showed some signs of wear, but it felt understandable to me. The only downturn was the bathroom which was not outstanding for some reason. It just felt somewhat "cheap" compared to the rest of the hotel. Also, drying towels right above the toilets is something I personally find highly unhygienic. Read moreGenuine Hotels.com guest review
Great hotel and service ! Will be back. Awesome location !Genuine Expedia guest review
"Beautifully Appointed and Close to Everything"
This is a beautiful hotel and is walking distance to many sights and attractions. It is close to the public transportation, so if you are sight seeing, you will have no trouble getting around. The hotel itself is gorgeous with stunning architecture and details. The rooms are nicely appointed with very comfortable beds and pillows. The hotel staff is […] exemplary, from the moment you check in at the front desk to the concierge to the bell men, to the housekeeping staff. They go out of their way to make sure your stay is wonderful! I want to give a special shout out to Rueben who checked us in upon our arrival. He asked if we were celebrating anything for our trip, and I told him we were celebrating my daughter's birthday. It was our mother-daughter weekend away! When we returned to our room that evening, after a day of sight seeing, Rueben had sent up a lovely bottle of chilled champagne, cheese, crackers, fruit and chocolate covered strawberries! He also left a Happy Birthday message on the phone for my daughter. It is this hospitality and attention to detail that make staying at the Palace so unique and special. There are many hotels in the City of San Francisco, and I have stayed at many as our company has an office in the City and I have to travel there frequently. But, in my opinion, none compares to the Palace. You will really enjoy your stay and we will be back! Customer service can be lacking in some establishments, but not at the Palace! Read moreGenuine Expedia guest review
We stayed here to attend a wedding. The first impressions are of style and elegance, i.e., the great hall/lobby area and ball rooms are very impressive. However, he room had an extremely worn and scratched dresser, a tear in the desk chair, a huge crack in the elegant sink that was poorly patched, peeling wall paper under the sink, little black mildew […] spots around the tub, dark spots and scratches around the bottom of the bathroom door and no exhaust in the bathroom. There was a big dent (barely painted over) in the entrance door, an extremely worn door knob at the closet, a remote that wasn't working, writing on the phone, tv schedule and menu that could only be made out with reading glasses. On the day of the wedding we asked the front desk to have our room made up ASAP. When we returned an hour later, the room had not been made. We had to call two more times in 15-minute intervals and talk to the manager till this was taken care of. The coffee in the lobby had run out for two consecutive mornings and the tea bags offered were in Chinese language only. My husband could not figure out whether he was getting green tea. tea Read moreGenuine Hotels.com guest review
that hotel needs some Parking spaceGenuine Hotels.com guest review
"Tradional hotel, modern amenities, near transporta"
Comfortable hotel, fabulous Garden Court, lovely swimming pool, lots of rich historyGenuine Expedia guest review
"Great location, close to most major downtown sites"
I selected the Palace Hotel based on its convenience to the BART station and other locations where I needed to go for meetings, etc. It was a beautiful, well maintained hotel in a great location. I would certainly stay here again. My room was large and very clean, the bed deliciously comfortable, and the service was cheerful and professional.Genuine Hotels.com guest review
"Classic hotel from 1875"
Right in the heart of the financial district, within walking distance to Fisherman's wharf and right next to a BART station. Had the highest ceilings I have ever seen in a hotel! We were very happy with this hotel.Genuine Expedia guest review
"Amazing. Stay here in SF! Better than Le Meridien"
Perfect in just about every way. Unbelievable experience and beautiful from top to bottom. Don't bother with using the concierge in the lobby, your phone and yelp will do just fine. Room walls are a tad on the think side as we heard one woman scolding her kid rather clearly from our room which had a connector door between the two. Will stay againGenuine Hotels.com guest review
Friendly staff. Comfortable bed. Nice gym. Excellent location. Okay price.Genuine Expedia guest review
This was a one night stay that I thoroughly enjoyed. The hotel is a good walking distance to city sights and activities.Genuine Expedia guest review
"Disgraceful service to call it luxury collection"
Queue to check in at reception - inspite of empty counters at reception Housekeeping had not cleaned the room which was allocated to us Had to wait to get an alternate room Terrible Front office staffGenuine Expedia guest review
Excellent! on every aspect..from check in until we left. Great location and the staff was top notch! would stay again next time in SF!Genuine Expedia guest review
Able to walk everywhere without problem. Had our birthday here and it was amazing!!!!Genuine Hotels.com guest review
"Great Value for the Money"
Stayed at the Palace for 2 nights when in SFO for a business trip. Happened to be the same week as my birthday and the woman at reception noticed this giving me a free room upgrade and a free drink in the bar. Nice touch. Staff was incredibly helpful and friendly throughout my stay. The hotel is older but has been nicely remodeled.Genuine Expedia guest review
"The Palace "ROCKS""
The hotel staff was great. Paul was the AWESOMEST! He really made our trip so much fun. We always had to stop and look for him. Very helpful with a delightful personality. I truly think the Palace is the best place to stay in SF when you're on vacation. Close to everything you want to see - most of it walking distance which saved on the pocket expenses […] and a way to see more of your beautiful city. Thanks for making our trip so memorable and hope to see guys again. Best Wishes and continued success. Jodi Read moreGenuine Expedia guest review
Love every moment of my staying. Enjoyed the garden court, pool, jacuzzi.Genuine Expedia guest review
We had a wonderful family vacation in SF and the Palace Hotel was just perfect. Great location. Walking distance to almost everything and local access to all public transport. Beautiful hotel. Amazing interior, nicely appointed rooms, clean, great shower, effective A/C, very helpful concierge. Choosing this hotel really made our vacation that bit more […] special. Read moreGenuine Hotels.com guest review
Overall we'd a lovely time in the hotel but I've had better value for money elsewhere. Pro's - Location is fantastic. We came in on the BART from the Airport and it was really easy to get to. It's also really easy to make your way to many parts of the city as it's so central. The hotel building itself has a lovely reception/ open area when you arrive. […] The rooms were clean and the bathrooms likewise. Con's - The walls between the room are quite thin and each morning I woke up with either the noise of people talking when walking by or from the room next door. We got the towncar at (8:30pm and no traffic), our journey was less than a mile and it was $20 which we both thought was expensive, though the door man advised us afterwards this was standard. The room itself was not the largest room I've stayed in but it was fine for what we needed, though the pillows were superhigh and definitely higher and more uncomfortable than anything I've come across in a hotel before. We didn't have breakfast in the hotel as other reviews had turned us off, however, the room did look beautiful. Overall, it was fine for the 3 nights we were there, we both agreed we wouldn't be staying there on our next visit though as we felt there are better hotels available for the money we paid. Read moreGenuine Expedia guest review
"Nice hotel & stay, but check-in issue"
Very beautiful hotel in nice location, and overall a nice stay. However, had an issue with front desk clerk not allowing the other adult occupant to check-in until I showed up with my ID, which forced the family to be sitting in the lobby for an hour because I had to drop them off. I specifically put that request in the reservation with the other person's […] name. The front desk would not allow her to check in until I got there, despite even showing a hard copy of the Expedia confirmation. The clerk told her it must not have come across on the reservation and he could not use the hard copy. When I got there and spoke to a different clerk, I was told it was in the reservation. So I don't know if it is an issue with Expedia reservations, or if it is an incompetent front desk clerk...probably a poor clerk, since when I asked him what kind of view the room had, he told me it was a view of the "courtyard", which turned out to be a roof with some gravel and a vent several stories below, with windows of other rooms across the "courtyard" just a few yards away. I'd consider going again if I got a really good rate (as I did this time), but I'd look elsewhere first. Read moreGenuine Expedia guest review
I have not had better service at any hotel stay, anywhere .Genuine Expedia guest review
"No a luxury experience"
This hotel needs to up their game. They are operations this property like they would a mid-level hotel in an airport in a regular city. This is a historic hotel in a world-class city. Make the hotel guest feel special.Genuine Hotels.com guest review
*hotel location perfect *Rooms too small * Handicap bathrooms, perfect for handicap people but uncomfortable, and awkward for those who aren't *Hotel is beautiful but rooms are a 2Genuine Hotels.com guest review
Beautiful hotel for a great rate approximately 3 blocks walking distance from Union Square. I didn't realize valet parking was $59/day. I took a cab to Fisherman's Wharf which was $40 round trip. So it really depends on what you would like to do most. I could have stayed at Sheridan Fisherman"s Wharf, parked across the street and walked a couple of […] blocks to The Wharf for what it spent staying at Palace Hotel. Read moreGenuine Expedia guest review
"Historic Gem or a Hotel"
The Palace is a historic hotel in the financial district of San Francisco. It is beautiful, convenient to BART, and the service is excellent. Being historic, the rooms are on the smaller size and the beds in the room where we stayed were two full size. That was interesting for 3 adults. This is not a complaint. Just make sure you know what you are getting […] when you book. The lobby is beautiful and it has a pool and a hot tub! Read moreGenuine Hotels.com guest review
"Great location - Nice hotel"
Location was great with short walks to shopping and restaurants.Genuine Hotels.com guest review
"Nice to be back"
We were married at The Palace over 12 years ago. They have always been a first class operation and they did not disappoint this time. We wanted a quick 4th of July getaway and chose to stay at The Palace as a little treat. The location was perfect for everything we wanted to do (Broadway show "Once", SF Zoo, fireworks, Children's Creativity Museum, […] Opera at the Ballpark, hike at Land's End). Service was great. Hotel is still beautiful. Only complaint is the price of overnight parking ($60/night). Read moreGenuine Expedia guest review
"beautiful hotel, great location"
the hotel has a BART station right at the corner. Union square it's 3 blocks away. Wonderful restaurants in the hotel and 5 blocks away the best vegan restaurant "millennium. Beautiful, clean roomsGenuine Expedia guest review
"4th in San Fran"
Enjoyed a three-day 4th of July weekend at the Palace in San Francisco. Wish we were still there!Genuine Expedia guest review
"Good choice for San Francisco vacation"
The public areas of the hotel are beautiful. The hallways and rooms are fine, but not luxurious. The location is convenient to transportation and not too far from Union Square, Nob Hill and Chinatown. The hotel was a good value and an excellent choice if one wants to stay in an historic property.Genuine Hotels.com guest review
"The perfect hotel in San Francisco!"
Perfect location and always the perfect experience! We love this hotel for many reasons. The staff is very helpful and treat you amazing! The beauty is exceptional, it's like walking back in time. Breakfast was excellent and loved our waiter. Can't wait to return. Five star all the wayGenuine Expedia guest review
"Great location, beautiful hotel"
The location is perfect, with easy access to a variety of places, depending on your interest. The hotel itself is beautiful and very pleasant.Genuine Expedia guest review
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