The Palace Hotel is very exceptional with staff who provide great customer service. The junior suite was very clean and the beds were comfortable. Last but not least, location was accomidating for shopping and dining. Overall my experience was comforting and would definately recommend this property to family an friends.Genuine Expedia guest review
"A wonderful hotel"
We had a couple of speed bumps when arriving. We were informed our room on the eighth floor was a little small and were told a larger room on the fourth floor may be more comfortable. We took the advice of the desk and took the room on the fourth floor. We were also advised that there was a happy hour between 5 and 10. Because of our move our luggage […] was taken to the eighth floor room and it took us 5 hours to get our luggage to the our room on the fourth. Also, after meeting the hotel manager found there was no happy hour. After these few items were corrected it was an outstanding stay in a wonderful hotel. The rest of the staff were excellent and we had an excellent stay. Read moreGenuine Hotels.com guest review
The service here is really unparalleled. We mentioned that it was our anniversary, and they immediately sent up champagne and chocolate strawberries. And when there wasn't tea available one morning in the lobby, they sent room service up later with a pot of lovely tea.Genuine Hotels.com guest review
"Wonderful Historic stay in SF"
It was AMAZING. The hotel itself is just stunning. It was wonderful to stay in such an historic property in the midst of so much rapid change and modernization in the City. ALL of the staff was helpful and so kind, absolutely STAY HERE if you can.Genuine Hotels.com guest review
"Super loud vent and paper thin walls"
The vent was making super loud noises all night and the people in the room next to use where so loud. The walls are paper thin u can hear everything . Also the floors in the bathroom had hair on them. We paid a lot for this room I wish the hotel offered something for our inconvenience .Genuine Expedia guest review
An elegant historic hotel in the middle of the Financial District. I enjoyed the quiet comfortable room.Genuine Hotels.com guest review
"nice place, minus the bums"
very nice hotel. we enjoyed our stay here except for just one thing... our room faced Annie Street, which isn't really a street. it's more like a homeless shelter. so guess what? you get a nice view of bums hanging out below your window. also, one of them decided to play a flute at 4 am for a while, which woke me up and I had a hard time falling back […] asleep before my 7am wake up. anyway, this was the only problem. if we go back, we will request not to be facing that side and I'm sure it will 100% great. location was great as well. Read moreGenuine Hotels.com guest review
All was as expected but the room smelt old. The hotel sent in someone to freshen it but it did not improve on the situation. The bar staff needs to be taken up a notch.Genuine Hotels.com guest review
"Nice hotel, but very dated"
Very nice posh hotel, but missed many modern features, such as free wifi, or power plugs in the room to charge your phone at night. We stayed 4 nights and on two of the nights we were distrubed by loud guests. Not the hotel's fault, but indication of the thickness of the walls. Otherwise, the hotel was in a great spot, and the staff were very fri […] endly. Read moreGenuine Hotels.com guest review
Loved the stay here !!Genuine Hotels.com guest review
"Close to downtown and public transportation"
Pleasant. Had time to enjoy myself in and out of room. Checkout time is flexible alps which made the stay even more enjoyable. Would highly recommend.Genuine Expedia guest review
"Wonderful my second stay at hotel"
Very close to transportation and shopping. Accommodations were excellent. Staff very helpful and efficient. Would definately stay again. But would like to book through hotel.Genuine Expedia guest review
"Grand Belle Epoch Hotel, tastefully restored"
Grand lobby and Palm Court. Very comfortable rooms. Great Montgomery and Market St location...easy to walk to shopping and restaurants. Wished the check in desk was better staffed, though the desk staff are very professional and pleasant. Great last minute rate on Expedia.Genuine Expedia guest review
"Excellent location, very friendly staff."
Nice indoor pool and sauna. The hotel staff greeted us with chocolates at check in. The lobby is beautiful.Genuine Expedia guest review
"Great, but jack hammering woke us at 6am"
A great hotel. The pool and gym were a nice plus. Only downside was that the hotel staff seemed unsympathetic that construction, including a jackhammer, woke us at 6am. They switched our rooms the next day, but it left us with a bad taste in our mouth, that the staff didn't know this was going to happen, or didn't do anything to prevent. 6am construction […] outside a hotel?! Pretty ridiculous! Read moreGenuine Hotels.com guest review
"Noisiest hotel I have ever stayed in!"
Room was clean and staff was ok but it was the worst night sleep I have ever had. Got in at midnight for a work trip and was placed on 2nd floor Market St. I was awaken at 5am by a jack hammer pounding through the room for a few hours. After that stopped, housekeeping banged their vacuums up against the walls and slammed the garbage cans in the hall […] at 8am. Worst night sleep ever in a hotel. Read moreGenuine Expedia guest review
"In town for ballet."
I went to San Francisco for a night at the ballet. I stayed at the Palace in December and enjoyed the convenient location. This time wasn't as enjoyable as my room was too close to the elevator and noisy guests kept me up all night.Genuine Hotels.com guest review
"High end hotel with no high end service"
Waited 20 mins for luggage to be delivered we walked down and collected them ourselves. Key card didn't work and reception wanted photo ID and was escorted back by a manager and my husband asked to show photo ID, Like really have never in my life been treated like this!! Beds are uncomfortable and pillows like rocks. On the plus good location but that's […] about it :( Read moreGenuine Hotels.com guest review
"A Classic Hotel"
My Mother wanted to stay at the Palace Hotel for her birthday. I was able to book a room, good price but the parking...wow! But still, the hotel is just beautiful within. I will definitely stay again and go with sister next time. just across the street from Geary, Three blocks and you're in front of Macy's. Very conveniently located. Has nice bar and […] haven't tried restaurant but will next time. Had a lovely tea in the Lovely Atrium. Nice amenities, robes, safe, everything you need. Nice sized bath room I would say. Going again. Read moreGenuine Hotels.com guest review
Great location and comfortable beds.Genuine Hotels.com guest review
"Very nice . Parking is an issue in the area."
Very nice hotel, good location and friendly staff. Parking is an issue in all San Francisco .Genuine Expedia guest review
"Not a Hotel...A museum with a real history"
The most beautiful place I have ever been. Could stay in the garden court from morning till night. Friday nights are great at the pipers bar..Wonderful birthdayGenuine Expedia guest review
"Great Location. Bart stop right in front"
Room could of been cleaner when they came to clean everyday. Had to ask them to re vacuumGenuine Expedia guest review
"Wonderful example of an old grand hotel."
It was pricey, but great!!Genuine Hotels.com guest review
"Great part of the SF"
The Palace Hotel is a grand old hotel that has been perfectly maintained. The location is perfect, in the middle of everything, the Ferry Building, Union Square, Cable Cars, Financial district, China Town, etc. Staff is incredible friendly and rooms have those great old tall ceilings. We just love this placeGenuine Expedia guest review
"A satisfied repeat customer!"
The Palace has always been a favorite of mine whenever I visit San Francisco. The location is unequalled, the staff are very helpful and the ambiance is rarely matched in its grandeur.Genuine Expedia guest review
"Quality property, good value"
The Palace doesn't disappoint. It is a high quality property that is well run.Genuine Hotels.com guest review
Hotel would have been better especially for families traveling with children if it had more restaurants or food options inside the hotel.Genuine Expedia guest review
"False Fire Alarms, Twice!"
There was a false fire alarm on the first night I checked in, around 1am. The alarm noise was enormous, and all guests came down covering their ears. Fire engines came, only to tell us it was the false alarm. On the next morning around 9am, there was another false alarm to wake everyone up. It was terrible.Genuine Expedia guest review
"Decent hotel in downtown SF"
Nice hotel. Decent location. Room service food was terrible - bland and cold. Person taking order could not answer questions about the food and gave attitude. Pillows were brick hard and too large. Asked for replacements and they accommodated. Fire alarm went off on the second night at 2 a.m. and into the next morning. They kept feeling the need to […] announce updates over the PA system after the alarms were shut off. Most staff was nice. They really push all the Westwood point and membership when you check in. Pretty lame when all you want to do is check in. Hotel was generally okay but nothing spectacular. Read moreGenuine Expedia guest review
"That fire alarm though"
I mean. The fire alarm was falsely triggered twice...at night.Genuine Expedia guest review
"Wonderful Historic Hotel"
My wife tells me she is now spoiled. Great location.Genuine Expedia guest review
"close to Moscone"
they need to train the front desk staff, room service food was not edibleGenuine Expedia guest review
"Elegant & Magnificent"
Love everything about Palace, especially the very elegant rooms with the high ceiling. Gym was great, open 24 hrs. Pool in atrium was gorgeous. Went swimming twice. Location was perfect. It was a hop, skip, jump from everything. We went ro dinner at Embarcadero, dessert at Ghirdeli parlor located in lobby of hotel. Very hard to resist with its sweet […] smell of chocolate as you enter the hotel. We had lunch at union square, ice skating in SOMA. Never have I stayed at a hotel in which every staff member and employee we encounter greeted us, from the lobby to the pool, to entering & exiting the hotel, even housekeeping, as busy as the usually are; stopped what they were doing & greeted us. It made our stay special and very welcoming. I will stay at the Palace again. Read moreGenuine Hotels.com guest review
"Great "pop-up" Weekend - 1 night stay for 8 People"
Service and accomodations were exceptional. We attended the "Tea" which even the guys enjoyed. After the Cirque de Soleil show (which they arranged the limo) we had a wonderful late night meal in the grill/bar. We said our good byes at the "over the top" Sunday buffett-can only be described as unbelievable and exceptional. Everything went smoothly […] because the staff was exceptional. They made many of the arrangements and everything went smoothly. Read moreGenuine Expedia guest review
The staff is extremely pleasant and professional. The family had a wonderful time. The indoor pool is amazingGenuine Hotels.com guest review
We had a slight problem at check-in, however the desk staff was very nice and quickly rectified the situation.Genuine Hotels.com guest review
"Took six kids!"
Celebrated a sweet 16. Everyone enjoyed the stay and the staff was excellent.Genuine Expedia guest review
"Great deal for comfortable hotel, perfect location"
Proffesional staffGenuine Expedia guest review
The Palace has an outstanding location!! It's a short, easy walk to shops an restaurants. BART has a stop just outside the hotel. The large pool was perfect for our 6-year-old. We loved the gorgeous lobby and quaint rooms. Our only complaint was that it was a bit noisy - we could hear people talking in the next room and hallways from our room. But overall […] our stay was really great! Read moreGenuine Hotels.com guest review
"Getaway in the City"
We came here on vacation. Our room was compact (2 doubles for a family of 4), but the beds and bedding were comfortable, and the room was reasonably quiet. The tall ceilings and massively thick doors probably help. There was plenty of room in the pool, the spa was always crowded since it's capacity was 4, plus - there was a large sauna to warm up in. […] The dining room was the best part - beautiful surroundings and great food and service. We would have loved to eaten every meal there, but it was too costly. If you drink tea, the Saturday Tea is a must! It was accompanied by live piano. Great for special occasions. Read moreGenuine Expedia guest review
The stay was great..parking was very expensiveGenuine Hotels.com guest review
Close to trains, tour buses and more Super staffGenuine Expedia guest review
"Class through and through!"
Not cheap but worth it!Genuine Expedia guest review
"Elegant and Convenient"
Made a nice change from the chain hotels at which we typically stay. Service was a bit slow at times, but may have had something to do with the end of year busy period.Genuine Hotels.com guest review
The Palace is right in the middle of Soma and conveniently located in walking distances of sights, downtown and shopping. The hotel really does have a grand entrance hall. The staff is super friendly and the rooms are clean, nice and the beds are great.The only thing I hated, like with most SF hotels, is the fact that parking is extra and will add an […] additional $59 per night to your room fee. So if you are traveling with your own car, keep that in mind. Read moreGenuine Hotels.com guest review
Grand hotel - elegant public spaces. Only problem was that our check-in coincided with a major event and took forever. Front desk was understaffed for an obvious and predictable influx. The staff, despite the tension, remained courteous and friendly. The problem reflected a bad management decision.Genuine Hotels.com guest review
"Lacking its former grace, The Palace staff fails"
We arrived at this centrally located beautifully equipped hotel to a surly check-in experience. Once we were given the key, we found our rather depressing room with ill-hung curtains, phones and lights not working, and the general haze of dust showing an obvious disregard for deep cleanliness. When I called to get the light repaired, the phone rang […] without answer for a long time and then repeatedly the phone was answered and disconnected. When I walked down to the lobby, the desk clerk said that they would send someone up to repair the lamp, but that never happened in our three-day stay. With prices for room service of sub-par food through the roof, I think The Palace is just capitalizing on a reputation it no longer deserves and serving a constant event calendar rather than servicing the rooms in the hotel. Read moreGenuine Hotels.com guest review
"Vintage Hotel, Good Location"
We just stayed overnight at The Palace the night before Thanksgiving for a night on the town. Have always loved this hotel for its vintage, classy feel and it never disappoints. The rooms are smallish, but very comfortable. The shower felt great! Loved that there is a Ghirardelli cafe on the premises, but didn't get to dine on property. The location […] is great because it's near Union Square but not right on Union Square (less noise). Overall, we would recommend this place to anyone wanting to stay in San Francisco and experience part of the history of San Francisco. Read moreGenuine Expedia guest review
"It is just an average hotel."
The building is at lease 100 year old, but my room looks clean and comfort.Genuine Expedia guest review
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