All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
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2259 Kalakaua Avenue, Honolulu, HI, 96815, United States of America, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 736 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.3
  • Comfort
    4.2
  • Condition
    4.2
  • Neighborhood
    4.8
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5.0 / 5Outstanding
"Will go back as soon as possible!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful experience. Love the old world elegance and overall location of the hotel.
Genuine Hotels.com guest review
2 night family trip Jun 18, 2015
Christopher
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Gorgeous historic hotel.
Genuine Hotels.com guest review
1 night romance trip Jun 19, 2015
A Traveler
US
4.0 / 5Excellent
"Great hotel, but Waikiki is well.... Waikiki!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Hotel was nice. Room was very quiet (garden facing room). A/C was a bit inadqueate to keep up with the constant Honolulu heat. It was set at 65 F when I checked in and remained set there and on 24/7 for my 6 day stay. The room was probably never below 70-72 degrees. Not unbearable but certainly it never got anywhere near 65 (nor would you want it to, I'm just saying it needed servicing). Keep in mind Waikiki is very very crowded. Its like LA on the beach. Complete with a Cheesecake Factory next door that has a 45 minute wait for a table during the evening :) I rented a car and the valet parking included with the $35 dollar per day resort charge (which is not included in the rate on hotels.com) was great. Do not try to park a car in this area without valet parking! Driving around the island was great but next time, in all honesty, I would go to Maui. Its much quieter.
Genuine Hotels.com guest review
5 night trip Jun 11, 2015
Thomas
US
3.0 / 5Good
"was ok"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Nice location ..for the price ive stayed at way better places. For breakfast with me and my son..no alcohol..just eggs and he had pancakes was 100$ ..seems a bit much. We paid 2500 for 5 nights for ocean view but was a handicapped room and no access to beach directly
Genuine Hotels.com guest review
5 night family trip Jun 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Nostalgia wins!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed here as much for nostalgia, as anything else, since my parents had come here in 1955 on their honeymoon. When I told the woman at check-in she upgraded us to an ocean front room. We stayed only one night because we were going on a cruise the next day. The hotel is lovely and full of charm, but the rooms were totally modern and wonderful
Genuine Hotels.com guest review
1 night family trip May 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Anniversary staycation with the kids"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We are locals here on Oahu. My husband planned a getaway stay at Royal Hawaiian for our family for 3 nights for our anniversary. The hotel suite was roomy! Our 1 year old and 3 year old had a nice hallway to play in and our girls (9 & 16) enjoyed the living area, while the Mr. & I had our quiet time in a nice size bedroom with a King size bed. We enjoyed the close walk to Royal Hawaiian shopping center and the beach was right there. It was a wonderful stay!
Genuine Hotels.com guest review
3 night family trip Apr 24, 2015
A Traveler
US
3.0 / 5Good
"Beautiful hotel, disappointing service"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was beautiful and the location is great. Its right in the middle of Waikiki and the ocean is very close. I thought that we would get better service when we arrived. The valets were very nice upon arrival. They gave us leis, which was really nice. When I went to check in, there was no one at the desk. There were 2 concierge ladies sitting right in front of the check in desk. Being that I was standing there I thought at least one of them would say something and try to help me. Finally I asked one of them if this was where I was supposed to check in after standing there for 3 minutes or so. I expected better service for the amount of money that it costs to stay there. After that one of them got up to find someone. The guy that checked us in, Walter, was not very friendly or helpful. He seemed to be in a rush and it almost seemed like I was bothering him. He did not ask us any questions or make us feel welcome, which I thought was odd. Maybe because I wasn't staying in a suite he felt like he didn't need to make us happy. Other than that the rest of the staff was very nice. I wish that it didn't happen right when we checked in because it kind of put a damper on the whole weekend. The rooms were very nice and I loved the malie toiletries that were in the rooms. The kids loved the Sheraton pool next door.
Genuine Hotels.com guest review
2 night family trip Apr 24, 2015
Chanelle
US
5.0 / 5Outstanding
"Paradise Has a Name: Royal Hawaiian"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful smaller renovated hotel with old world Hawaiian charm. Staff was wonderful. Hotel sits in the heart of Waikiki surrounded by upscale shopping and some good restaurants. The beach at the hotel is beautiful and clean. Hotel does not have the noise and crowding of larger hotels.
Genuine Hotels.com guest review
2 night family trip Apr 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Last night in Hawaii"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We ended our Hawaiian vacation in style at the Royal Hawaiian. Everything was top of the line and luxurious. All the staff that we had contact with were impeccable. Next vacation, we may leave the North Shore a little earlier.
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Debra
US
5.0 / 5Outstanding
"Royal Hawaiian Hotel - it's the best!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a garden view rather than an ocean, which was fine with us. Room was very quiet, bed comfortable, spacious walk-in closet, bathroom was modern but it could have been a bit larger; however, since the hotel has been around for eons, there is not much one can do to change this feature. The restaurant changes its name depending on meal service, which is rather unusual. If you book the room with breakfast included, the meal is from a set menu of choices, which is okay because the main part of breakfast is also on the main dining room menu that you would pay for directly, so the choices are no different, just no prices on the set menu. Hotel has features that they charge for - cabanas, lounge chairs with umbrellas, parking and some other things BUT they do have a photographer on site and you get to set up an appointment for a photo shoot and at the end you get a free photo with hotel as backdrop and then you can pick and choose or not choose any photos taken - up to you. Upon arrival the gents gets a beaded necklace and the ladies get a flower lei which is a nice touch. Be prepared for PINK - it's everywhere - its their logo. The service is impeccable - once they learn your name, the waiters, etc. all call you by Mr. and/or Mrs. or Miss ???? There is a pool on the beach. It's a resort -- what the hey? Expect luxury - it is luxury!
Genuine Hotels.com guest review
2 night romance trip Mar 31, 2015
Christie
US
5.0 / 5Outstanding
"Beautiful hotel on the beach!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
More than I had expected! Lovely! We were greeted with leis and a huge friendly smile. Property is gorgeous. They upgraded our room when discovered we were celebrating our anniversary and sent up a bottle of champagne. The concierge was extremely helpful and friendly! It is connected to sister hotel next door and you are able to use all the facilities there as well. We got an amazing deal booking our hotel with flight, or we would have never stayed here. It made our stay in Hawaii even more special.
Genuine Expedia guest review
Other trip Mar 31, 2015
Kelly
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice staff and location. Air conditioning loud
Genuine Expedia guest review
Other trip Mar 29, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful hotel with everything you need for an amazing experience in Hawaii!
Genuine Expedia guest review
Other trip Mar 28, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff very friendly. Had an excellent end room in the original section, could open our windows and hear the birds.
Genuine Expedia guest review
Other trip Mar 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Very nice and wondeful Place is near to everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I loved this hotel is reality clean and the bath is so clean too the pilows are so soft i can sleept so wonderful thank you
Genuine Expedia guest review
Other trip Mar 17, 2015
eli
US
4.0 / 5Excellent
"Odd bathroom set-up"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a very nice room with an unattractive view. The bathroom was very small, but nicely redone. The only problem was that they hung the toilet paper roll where it actually hung over the toilet, making it very uncomfortable to sit there. We complained and they moved it within hours. The bed was wonderful and the staff was great.
Genuine Expedia guest review
Other trip Mar 16, 2015
enrico
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice hotel! Would definitely stay there again. Beds are a little small for 2 people. Other than that excellent service and right on the beach!!!
Genuine Expedia guest review
Other trip Mar 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Old world charm"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Love this hotel and personal. Location,location,location.. Only negative was noise from remodeling. But they kept it to a minimum. The price of maintenance.
Genuine Expedia guest review
Other trip Mar 14, 2015
yoyo
US
5.0 / 5Outstanding
"Vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The accomadtions were terrific. We really enjoyed our stay
Genuine Hotels.com guest review
2 night family trip Feb 26, 2015
Donna
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Short one night stay, but it was great. Nice and central and the kids had a great time in the pool at the Sheraton.
Genuine Expedia guest review
Other trip Mar 7, 2015
A Traveler
US
2.0 / 5Fair
"This is NOT a 5-star Hotel."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
What a disappointment. The staff acted as though they were doing you a favor to help with anything.
Genuine Expedia guest review
Other trip Mar 5, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great service . Caring about our comfort . Will return again and again .
Genuine Expedia guest review
Other trip Mar 1, 2015
reza
US
5.0 / 5Outstanding
"One of the Oldest Hotels in Honolulu"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed at the Royal Hawaiian prior to some Medical treatments, and had a wonderful time on the beach. The staff was very helpful in arranging trips and restaurant reservations. Now I know why Hollywood used to come to the Royal Hawaiian years ago. It is still one of the best secrets of Honolulu despite its Pink Color. It seems hidden by all the other larger hotels, but it is still one of the best for service and comfort. It also is the only hotel with a restaurant right there on the Beach.
Genuine Expedia guest review
Other trip Feb 26, 2015
Jim
US
5.0 / 5Outstanding
"Felt like "Lifestyles of the Rich and Famous"!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Felt like royalty staying at the Royal Hawaiian. The staff was very attentive and the hotel was amazing. I couldn't stop taking pictures of everything. The hotel food was fabulous and the view from our room was breathtaking. We stayed in the more historic side and it was so neat to have the windows open to hear the ocean waves and the live music from the beachside bar/restaurant. The lighting in the room was a little too dim but the bed was very comfy. The water pressure in the shower could've been better.
Genuine Hotels.com guest review
3 night romance trip Jan 28, 2015
cathy
US
3.0 / 5Good
"Hawaii Great but Hotel overrated BUT okay!"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The Hotel is well located. The service is slow but friendly. Too many add on charges with internet, beach chairs and others. An average hotel and over rated due to its history. Food quality okay but choice is limited. Elevators take FOREVEVER so start out early!
Genuine Hotels.com guest review
4 night business trip Feb 15, 2015
Stuart
US
2.0 / 5Fair
"Disapointed"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This was our second trip to this hotel, our first was wonderful and I would tell everyone this is the hotel to try when going to waikiki. But this trip was different, first when checking in we found out that we were going to be charged an additional $36.00 dollars a day I think because we used expedia and they were offsettings any savings we got with them. We were woken up at 6:00am on a Sunday morning from there staff setting up breakfast outside our window for over 100 people that showed up at 7:00am. We would walk to breakfast the same way every morning but one morning we ran into more staff setting up for another breakfast group and when I asked if we could still pass through I was told by a older lady that I must not know how to read. Even though the group had not arrived we had to walk all the way back around to have breakfast. Our first trip there was no charge for umbrellas and chairs on the beach but that has changed you now paid $40.00 a day or $50.00 if you want the ugly brown umbrellas at the edge of the water. Which is all you see when sitting at the pink umbrella area. You get so tried of them asking if you have any coupons for breakfast which reminds you that some guest are getting free breakfast.( which we got our first trip.) Breakfast there is around $50.00 for two. Another thing that I didn't like was the attitudes of the people working some of the shops in the Royal Hawaiian. Not friendly, didn't speak in some cases..
Genuine Expedia guest review
Other trip Feb 18, 2015
Frances
US
4.0 / 5Excellent
"Beautiful Hotel close to the beach and shopping"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great stay and beautiful hotel. Staff could Berle a little more friendly.
Genuine Expedia guest review
Other trip Feb 17, 2015
friends
US
2.0 / 5Fair
"Time for a facelift"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
First the good - the location is perfect if you want to visit downtown Honolulu. Other than that, it's a classic old hotel that needs a large investment. The staff is generally helpful and professional, so I really have negative to say about them. The check in went fine, nice lobby, and fairly smooth - other than they forgot to give us the breakfast vouchers we had paid for. The elevator and hallway to the room were ok, a little dated, but at least the signs got us to our "ocean view" room. The room was dated in almost every way, although the bed itself was comfortable. It also was mislabeled as Ocean View. Unless you pressed your face against the window and looked way to the right, your view was other hotel rooms with balconies hanging their clothes to dry. The bathroom was one of the smallest I've ever seen, with almost no sink counter space. Nearly half the room was wasted space as they created a sitting room and bedroom. The sitting room had the "ocean view". The toilet also clogged on a regular basis, and not because there was something exceptionally large passing through it. There was no mini bar as well. The breakfast experience was dreadful. The first morning, I explained to the staff that we had pre-paid for the breakfast, but they made no effort to confirm this or bring our vouchers. We chose the buffet, and every last item that should have been hot, was cold. It was also very unimaginative food, marginal in quality, and never changed. No space left
Genuine Expedia guest review
Other trip Feb 17, 2015
E
US
4.0 / 5Excellent
"Beautiful "old school" Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This is one of the oldest hotels in Waikiki and still a lovely place to stay. Our room was comfortable in the newer section allowing us to face the ocean and have a balcony. Breakfast was included and it was a large menu with a good variety - enough food to get you through to dinner. The Mai Tai Bar makes the best Mai Tai! And the location couldn't be better. It is near the best shopping all within 3-4 blocks (and I mean best "high end" shopping) and many great restaurants. The hotel was elegant and quiet compared to the surrounding hotels and I would stay there again.
Genuine Expedia guest review
Other trip Feb 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful Historic Hotel Right on the Beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a wonderful stay at Royal Hawaiian. All of the staff was very friendly. The hotel is very well maintained. The restaurant Azure had delicious food and wonderful staff. Prices at both Azure and Mai Tai we thought were high though. $15 for chips n' salsa seemed way over priced (a little bowl of chips)
Genuine Expedia guest review
Other trip Feb 3, 2015
Julie
US
5.0 / 5Outstanding
"Close to the very best shops."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed at this hotel the first time in 1980 and have been back a half dozen times. We have always loved the proximity to the center of Waikiki and the best shops, better than Rodeo Drive in Beverly Hills.
Genuine Expedia guest review
Other trip Jan 31, 2015
Inge
US
5.0 / 5Outstanding
"Nice hotel close to the beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We appreciated the opportunity to upgrade to a ocean-facing room. This upgrade made our stay exceptional.
Genuine Expedia guest review
Other trip Jan 29, 2015
Pat
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Exquisite hotel literally right on the beach. Loved learning the history it had with the island and the war. Will not stay anywhere else; will definitely be back.
Genuine Expedia guest review
Other trip Jan 29, 2015
vicki
US
5.0 / 5Outstanding
"Top marks"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very pleased, spendier then most and it shows. Staff excellent, friendly. Great couple of pools. Good pool slides for kids. Restaurants a bit much $$$ but many nearby. Wouldn't have the breakfast buffet again, it was good but not necessary for the price. You get what you pay for and you get a lot here.
Genuine Expedia guest review
Other trip Jan 27, 2015
Sun Lover Joe
US
5.0 / 5Outstanding
"one of my favorite hotels"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
definitely the best in honolulu, the only one with some character
Genuine Hotels.com guest review
2 night romance trip Jan 16, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Relaxing, beautiful, great time! Helpful staff they went out of their way to accommodate us!
Genuine Expedia guest review
Other trip Jan 24, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel on the beach enjoyed the old style charm.
Genuine Expedia guest review
Other trip Jan 23, 2015
John
US
4.0 / 5Excellent
"2nd stay, both good."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The check-in was very slow. There is a $35/day resort fee but it includes parking and Internet. The cleaning staff were pleasant but the wait-staff at the bar/restaurant did not smile and just did their jobs. The bed was comfortable. There was an empty mini-fridge in the room that was great for chilling some things from the many near ABC stores. The carpets seemed a little warn but in general, the hotel is beautiful. The location is unbeatable with abundant restaurants and shopping nearby. We will stay again.
Genuine Expedia guest review
Other trip Jan 21, 2015
CJ
US
5.0 / 5Outstanding
"Very civilized!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A classic property in a mostly quiet setting in the middle of Waikiki chaos. The Royal Hawaiian manages to bring a peaceful setting to a very busy area.
Genuine Expedia guest review
Other trip Jan 21, 2015
elysecon
US
5.0 / 5Outstanding
"Great historical hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful historical hotel right in the middle of everything. My only complaint is that the resort fee does not cover beach seating which is an extra 40$. I understand having a resort fee but I think it's tacky that it doesn't include beach chairs. Other than that I love this hotel. Could just sit in the lobby all day it's so beautiful.
Genuine Hotels.com guest review
8 night romance trip Jan 10, 2015
laura
US
5.0 / 5Outstanding
"Lovely old world hotel, nothing like any other."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I was surprised with how spacious the rooms were, I love the old part of the hotel and will definitely come back and stay again. The garden was very relaxing.
Genuine Expedia guest review
Other trip Jan 18, 2015
A Traveler
US
4.0 / 5Excellent
"Nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The Royal Hawaiin is beautiful. I only stayed one night. The bed was very comfortable. The shower was perfect. I expected the room to be larger... It just seemed so usual.
Genuine Expedia guest review
Other trip Jan 18, 2015
Trina
US
4.0 / 5Excellent
"You can't beat the location, right on the beach."
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I liked the location but did have some issues. For one, the cost of renting lounge chairs...it was $40-50 per day. Most of the other prices were a little high too....such as dinners, drinks, etc.
Genuine Expedia guest review
Other trip Jan 9, 2015
Mark
US
5.0 / 5Outstanding
"Hotel embodies the Aloha Spirit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We were greeted with his and hers leis and offered fresh fruit juices. Traditional entertainment is offered in the evenings. While the Royal Hawaiian pool is very small, you can also access the Sheraton pools (which I think might be the best in Waikiki). They also have excellent beach access. The property is so beautiful with detailed deisgn everywhere you look.
Genuine Hotels.com guest review
1 night business trip Jan 5, 2015
Karen
US
5.0 / 5Outstanding
"Qick getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Long wait at check-in. Upgraded to a better suite. Housekeepers are fantastic.Great location right in Waikiki
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2014
Terry
US
4.0 / 5Excellent
"Great Hotel, but be beach/pool chairs are scarce"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We just spent a week at the Royal Hawaiian. The grounds of the hotel are beautiful, and setting right on the beach with a view of Diamond Head is so beautiful it is surreal. However, on our arrival the front desk staff just handed us a key with no explanation whatsoever of the amenities, etc. I had to ask for our breakfast coupons and where to go and hours. They also did not give us a map or any information on the property and when I asked said they were out. We went right to the pool, beach area to get chairs to enjoy the sun and beautiful view. It was 10:00 am, we had just finished a cruise on the Pride of America and were looking forward to a lazy day in the sun. I was with my 85 year old mother and 17 year old son. I was shocked when we got to the pool to learn that there were no pool chairs, and that the chairs on the beach you had to rent for $40-$50 a pair, depending on how close you were to the beach. This was bad enough, but got worst when I was told that there were no chairs available, that day or the next day. I was told that you have to sign up for them in person the night before, or that you can rent them on line in advance. The unfortunate think is that I was not given this information in advance, or I would have rented the chairs. Only after explaining that my 85 year old mom could not lay on a towel on the sand which was there suggestion did they find some chairs we could rent. We needed 3, but I was told I had to pay for 4, as they came in pairs.
Genuine Expedia guest review
Other trip Jan 2, 2015
Maureen
US
5.0 / 5Outstanding
"Awesome 5-Star Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was amazing! Excellent customer service as well as fun amenities.
Genuine Hotels.com guest review
1 night family trip Dec 26, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved it! Very friendly staff and a beautiful hotel!
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
4.0 / 5Excellent
"Ok stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Mistakes were made but corrected great food beach way to crowded and beach services they mickle and some u
Genuine Hotels.com guest review
2 night family trip Dec 26, 2014
Linda J.
US
3.0 / 5Good
"Hidden costs"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Beach is so crowded you can't get a toe in and if you want a beach chair be prepared to pay a hefty fee! "Resort" fees (for what??) are attached to your bill.
Genuine Expedia guest review
Other trip Dec 27, 2014
Foo
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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