"beautiful historic hotel"
beautiful hotel, the building is gorgeous and the beach and location are great. rooms are a bit outdated but it doesn't matter that muchGenuine Hotels.com guest review
I know how hard it is to maintain an historic landmark in top shape and you have done it. Good job!Genuine Hotels.com guest review
Staying here was a kind of bucket list fun. Beautiful, comfortable room , the lei greeting, the beach. It was a step back to glamour of another era, They put muffins in our room late afternoon, perfect for a bedtime snack. Such a sweet memory,Genuine Hotels.com guest review
"Our stay at the Royal Hawaiian"
It was amazing to be at this historic property BUT the service was lacking due to the change in ownership & management, I would say almost poor; corridor carpets were worn & dirty & elevator landings were in need of repair & fresh paint.Genuine Hotels.com guest review
Had a great time because of location. However, more staff are needed for the check-in and concierge desks. Every time I came down to speak to someone, there was always a long line, long wait.Genuine Hotels.com guest review
After two attempts the check in manager finally found a room for us. Booked a Royal Garden View and upon opening the curtains the view was of a wall. Moved to another Garden View Room but it was so small the bathroom door almost hit the sink. Finally, were upgraded to an Ocean View which was great and appreciated after having to pay the bellmen three […] times. Read moreGenuine Hotels.com guest review
Outstanding service. We had a blast! A lot of great historyGenuine Hotels.com guest review
"Very courteous indeed"
My flight didn't leave until 10:30 pm the day I checked out. The front desk was so kind to inform me that I could still use the pool at the hotel and that I could have access to a shared suite for guests in similar situations, shower included!! What a wonderful surprise!! Thank you for your hospitality, I will definetely be staying at your lovely hotel […] again when I return to Honolulu. Oh, and this hotel is absolutely gorgeious and classic. Read moreGenuine Hotels.com guest review
"best hotel on oahu"
best hotel i have stayed at.Genuine Expedia guest review
"Great Classic Hotel on the Beach"
Wonderful place to experience Hawaiian charm & hospitality. The entire staff are caring, courteous & kind.Genuine Expedia guest review
"Nothing Changed for the Better"
The "Pink Hotel" is one of the most conveniently located in Honolulu. For this reason, my wife convinced me to stay there again even though I swore never to return last year. My wife asked for a high-floor room on Expedia but when we arrived they gave us a 4th floor room. My wife was miffed, but they could not accommodate us. The 4th room was for handicapped, […] so that means the bathroom was oddly configured, like a door that didn't really close and a shower that was built for someone sitting down, oh wait, that's by design. I had to stoop to get my head wet. The Royal Hawaiian beach front area with lounge chairs and umbrellas were mostly unoccupied. Why? Because "guests" are charged a $40 daily fee just for sitting out in front of their own hotel! This was our major gripe from last year, and you would have thought the hotel would change that absurd money-grubbing policy or at least hide the fee in the room charge and just let very one enjoy the beach front. I guess management likes a black eye in customer approval. Read moreGenuine Expedia guest review
Just perfect for a luxury hotelGenuine Hotels.com guest review
"Awsome, on the beach, fantastic staff"
Arrive early, check in ok, sit down at check in polite and treat with drinks. I usually can rate upon first impression, and that was true in yhis case. I will return.Genuine Expedia guest review
"Pay more, get more"
If you have the extra money and really want to treat yourself with a higher-end experience, this is the place for you. The hotel is the oldest and most historical in the area, but is very well maintained and is by no means dated or old looking. It is centrally located on the main drag and right on Waikiki Beach. It has an excellent spa and decent fitness […] room (though I do wish it had more equipment). The hotel restaurant is pricey, but delicious (but pricey). The Mia Tia Bar, with a more limited menu, is cheaper and has a great view of the beach and sunsets (get there at lest 1/2hr before sunset to get a table). Rooms are nicely decorated, clean and comfortable, as a 5 star hotel should be. Check out the activities offered through the hotel (e.g., submarine, snorkeling, tours, etc.), they are well worth it and everyone should try at least a few. When you venture off the hotel grounds, you are walking distance to many great restaurants, bars, stores, and night life. I would stay here again without hesitation. Read moreGenuine Hotels.com guest review
"Best hotel of my trip"
The Royal Hawaiian was one of the best hotels i've ever stayed at. It is located on Waikiki beach but it charges for umbrella/chaise lounge use. I stayed in the oceanview junior suite which was beautiful. In the evening, the maid service comes around for turndown service which is nice. The food at Azure was amazing.Genuine Hotels.com guest review
"Beautiful hotel on the beach"
The facility and grounds are beautiful and very well maintained. The pools are small with limited seating compared to most comparable resorts, but an attendant serves complimentary ice water and small cups of fruit smoothies. You can order food and drinks from the restaurant adjacent to the pool and be served poolside. Our Royal Tower room with balcony […] was comfortable and comparable to a standard room at Hampton Inn or Hilton Garden Inn. The view from the balcony of the beach and Diamond Head was great. Our only problem was in-room coffee. Every day we were missing something-cups, sleeves for cups, creamer. The room was fairly clean, but when I wiped up a spill on the counter, I found it was very dirty. The bathroom floor also needed to be scrubbed. Nonetheless, we thoroughly enjoyed our stay. Read moreGenuine Expedia guest review
GreatGenuine Expedia guest review
Location: A+ Room amenities: average Service: average for a resort of this caliber Staff: poor ... I booked a King size bed and upon arrival got 2 double beds. Had to escalate to supervisor for a King bed; made me feel like a bait&switch tactic. Room: poor . . . broken fixture so I had to wait for the staff to fix it upon arrival; refrigerator was not […] working properly so I had to ask for a 2nd one; security safe did not work properly so I had to call security to reset it. Food: below average for a resort of this caliber. Would I stay here again? NO Would I recommend this to my friends? NO Would I warn my friends about this place? YES Should have stayed at Sheraton, right next door. Next time I'll be staying at the Sheraton. Read moreGenuine Expedia guest review
Stayed here on our honeymoon and couldn't have been happier. The hotel is beautiful, with immaculate grounds. Our room was lovely, with a fabulous shower and super comfortable bed. We were so impressed with all the employees, who were all so friendly. The hotel is perfectly located, too - right on the beach and very near major shopping. The Mai Tai […] Bar provides wonderful entertainment in the evenings along with really tasty snacks. This hotel is perfection! Read moreGenuine Expedia guest review
From our arrival to departure the service was excellent.Genuine Expedia guest review
"Not a place to stay."
Too old and too duplicitous to guests.Genuine Expedia guest review
"Best Hotel Ever!!"
From the moment we entered The Royal Hawaiian we were blown away. The staff was very nice and personable made us smile and laugh all the time. The hotel was very clean and the ambiance was spectacular. We had a room that over looked the ocean and what a view it was. Very hard to leave, we def. will be coming back!Genuine Expedia guest review
"Wonderful hotel, staff treats you royally"
This was one of the three hotels we stayed at during our visit to the islands. All were beautiful, but this was our favorite. You receive personal attention, the hotel and the grounds are lovely. The hotel welcomes you with fresh baked banana bread and complementary Mai Tais. There are a number of beautiful verandahs, and we really enjoyed their bar […] right on the beach which has a view of Diamondhead. Please note that because of the age (a large part of its charm) of the hotel, the rooms are smaller than many other resorts. We would definitely stay their again. Read moreGenuine Expedia guest review
"Excellent hotel and close to the beach."
We loved the hotel and the staff we would like to visit another island on our next visit to Hawaii but we would love to stay at the Royal Hawaiian again.Genuine Expedia guest review
Out standing ! But no poi! Great room but would like more Hawaiian feel.Genuine Hotels.com guest review
"You'll love it :)"
From the moment we got to the Royal Hawaiian we felt special. Re bed was so comfortable. Lots of fun things to do. It was great!!Genuine Expedia guest review
"we stayed 5 nights, with a courtyard room"
the room on the second floor, courtyard view, was nice, but a little too noisyGenuine Expedia guest review
Upon arrival, we were given a garden view room with two double beds. The room was clean and well appointed with the exception to some minor damage to the furniture and a missing ice bucket. However, upon return that evening, we realized the adjacent room had guests with a small child who was crying frequently. I called the desk and they responded by […] sending someone to the room to inform them of the complaint. About an hour later, with no change in the situation, I went to the front desk and explained the situation. However, to took considerable conversation to have the room changed. There is apparently little if any sound insulation in those types of rooms. The new room was away from any activity and was quiet but the bathroom was small with only a shower. The restaurant was very expensive, the service was poor and the quality of food was poor. The Mai Tai Bar offered excellent service one night and poor service the next. I found the housekeeping staff friendly and professional. However, the concierge I encountered was arrogant. The staff working the front including bell services and parking were excellent. Read moreGenuine Expedia guest review
"Watch out for those extra fees they charge you"
They charged me a daily fee if $35.65 which amount to $386.00 for things you do not need such as Internet, phone calls and other things. So plan an extra $300 or more by the time you leave This really was very upsetting. Their restaurant is perhaps the most expensive and their food is terrible. Both their pool and jacuzzi smelled bad. I had a great […] time in Hawaii, but I was not happy with hotel. Check out the 5-0 lounge salsa dancing on Tuesdays.... Read moreGenuine Expedia guest review
"The beautiful pink hotel yet with a small bathroom"
It's nice hotel but the bathroom is super small and the $36.50 charge is super expensiveGenuine Expedia guest review
"The Royal Hawaiian - honeymoon perfect!"
The Royal Hawaiian was everything and more. We were greeted by a staff who welcomed us from the moment we arrived. Their friendliness and professionalism was demonstrated every step of the way, every single day. The hotel room was clean and extremely comfortable, which was very important to us. Housekeeping provided water bottles daily and turn down […] service left us chocolates on our night table. The bed and pillows were very comfortable and, amazingly, we never heard our neighbors though we knew there were guests in rooms nearby. We dined in the hotel's restaurant, Azure, and the food was nothing short of amazing. Our server was knowledgeable and experienced, offering suggestions upon our request. The presentation of our meal was superb and delivered at a great temperature. We also enjoyed breakfast at this restaurant but thought it was expensive. Public restrooms were always clean and neat. Another major plus! The property and grounds were always well maintained. It was obvious the staff paid very close attention to details. Read moreGenuine Expedia guest review
Staff always helpful and friendly. Very comfortable bed.Genuine Expedia guest review
"Very nice hotel"
If you are looking for the best this should be your choice. With hotels, it is all about location and comfort - this hotel could not be situated any better within the beach, shopping and restaurants, away from downtown and in the middle of Waikiki .... wonderful !Genuine Expedia guest review
"The best experience of all our trips to Waikiki"
Overall it was very good. The bathroom was tiny but other than that we didn't have any issues staying here. Even though the location was the center of Waikiki, every time we walked the quiet garden (behind the Royal Hawaiian shopping center) to enter the hotel and we could totally forget about the noise and craziness on the main street. We will definitely […] stay at this hotel again! Read moreGenuine Hotels.com guest review
"Beautiful pink hotel"
Loved the lei greeting we received (nice aloha touch). Tried to place us in a garden view room, unfortunately the view was only of a wooden roof. Went back downstairs and they took care of it immediately. Valet parking was horrendous, but we didn't know that the USC college football team, band and families were going to be there for the opening UH football […] game. On a normal basis it still took awhile to get your car from valet, recommend that you call down for your call at least 20 minutes prior to needing it. Loved the housekeeping service, immaculate service provided by them. The bathroom was a joke! Request a room on ocean front, that's the newer side. The historical side is beautifully renovated but the bathrooms are TINY! You hit your elbow on the sink when you are trying to use the toilet and putting on makeup... no counter space or elbow space to blow dry your hair. Try having 2 of you in there, just not doable. Perfect location, allowing you to walk everywhere and making every store/shop accessible. Beautiful beachfront, just be aware that the homeless does like to sleep there at night and you will run into them during the early morning walks. Will I go back??? The location is beautiful, staff is friendly... yes, we would... of course we would request one w/ a larger bathroom! Read moreGenuine Expedia guest review
I am extremely particular about where I sleep; when I travel I bring my own sheets, towels, disinfecting wipes and shower shoes- the hotel room was clean.Genuine Expedia guest review
"This was a nice hotel."
If it weren't for the long check-in and check-out lines (it's as though the staff is moving in slow motion), the fact that they kept forgetting to leave wash clothes in my room after cleaning it, and the extra daily $36 charge for Internet access and stuff, I'd have given it 5 stars.Genuine Expedia guest review
Although the hotel was nice and the service was excellent, we thought the rooms would have been bigger and nicer for the amount of money we paid.Genuine Hotels.com guest review
"Iconic Hawaiian Hotel in the heart of Honolulu"
We just returned from a wonderful stay at the beautiful Pink Lady on the Beach. I do travel allot and I must say the bed was probably one of the most comfortable beds I have ever slept in. Bathrooms are a bit small but nicely furnished. This is to be expected in a hotel built in 1927... The MaiTai Bar offered some great drinks and the live music our […] last night was terrific. Overall experience was really wonderful- centrally located, old world elegance and beautiful beach just outside your door. Read moreGenuine Expedia guest review
"Central location in Waikiki"
Great location for busy Waikiki beach. Established location with big open green space and huge Monkey Pod Trees. Great beach front very friendly staff.Genuine Expedia guest review
"Never wanted to leave"
Loved every part of it. Checked in around midnight, greeted well from staff. Room was turned down, ready to go. Staff always friendly and at your needs. They do a lot of little things, bring you stuff from the bakery, complimentary drinks at the beach and always chocolates at night. Conveniently located to all and any kind of shopping, restaurants and […] bars. It is well worth the price. Will stay again if we get back. Read moreGenuine Hotels.com guest review
"Beautiful historic beachfront hotel"
The beach property that the hotel owns is fantastic. The real shame is the eyesore of a shopping mall which blocks the grand entrance to such a historic and beautiful hotel. We had three great days on the beach. Thank goodness the hotel offers lounge chair & umbrella rentals, it gets hot! Very shallow water for 100 plus yards out with fun waves for […] kids. The pool area is extremely small. Restaurants on site are nice, and they allow room charges at two nearby hotels which was a plus. Read moreGenuine Expedia guest review
"Beautiful, expensive view"
My wife and I visited Hawaii or the first time 2 years ago and stayed at another hotel down the beach. We found the Royal Hawaiian during one of our walks and fell in love with it. The facility is very open and inviting, and we enjoyed rocking in the rocking chairs on the large deck overlooking the beautiful gardens, imagining what it would be like […] to stay there someday. My work had a conference in Honolulu this month, so we decided to go for it. Fortunately, we got much of it paid by credit card miles, though as my son noted, if we had not spent all those miles on the hotel we could have bought a car. So it was VERY expensive. The place was as we had imagined it, pretty magical in its beauty, and the staff were all very friendly and helpful. When we checked in we were given a room on the 3rd floor with a view of palm trees next to the pool, which obscured most of any ocean view that we had paid dearly for. We talked to the front desk and by the next afternoon were moved to a room on the 7th floor with a glorious view. Our only complaints would be the room never really got humidity-free, and while it was passable, it always had that slightly damp feeling about it. That and did I already mention the cost. Read moreGenuine Expedia guest review
"Crown Jewel of Luxury Hotels"
From the moment of arrival to the moment of departure, the Royal Hawaiian provided a special hotel experience. Greeted by a very friendly bell staff, guests are immediately taken to a hotel agent for checkin at a private desk, where they are given leis of flowers or Kona nuts and a lovely lemon tea. Throughout our stay, the staff seemed genuinely friendly […] and courteous. They were responsive to each request we made. The ample public spaces are elegant, well appointed, and exude a regal ambience. Right on the beach, the ocean views are spectacular. Our room was attractive, clean,comfortable, and pleasant. The bathroom was larger than many hotel bathrooms and had recently been updated. The hotel was in walking distance to great shops, restaurants, and the ocean. I have been a guest at luxury hotels all over the world. This was one of the very best. Read moreGenuine Expedia guest review
"Quiet room away from the Waikiki street noise."
Beautiful hotel. Our room was a little on the small size. The table was too small and has only 2 chairs. There were 4 of us. The sheets and pillowcases has stains on them. I would recommend this hotel to friends who wants a quiet room but close to the beach and shops on the Waikiki area.Genuine Expedia guest review
Nostalgic Hotel setting, quiet and always clean. Staff is great and ready to accommodate your requests. The RH beach is great, clean, lots of activities to do right in your back yard, and it is centrally located to shopping and restaurants. We should have stayed for a longer period and visited the other islands, there are so many things to do and enjoy. […] Next time!!!!! Read moreGenuine Expedia guest review
Beautiful hotel right on the beach! The room was gorgeous and the staff was great. Luxurious feel. Almost 1000.00 in charges at checkout though.Genuine Expedia guest review
"Nice property with premium location"
Wonderful hotel location, best asset. Really friendly staff and good quality of restaurants. Pool too small but with access to Sheraton right next door. Outrageously overpriced cabanas at the tiny pool. Very expensive for 2 lounge chairs and umbrella at the beach.Genuine Expedia guest review
"Private beach. Very friendly!"
Had a blast. Has a boutique feel and private beach was great.Genuine Expedia guest review
"Great staff ..... OVERPRICED FOOD"
Says it all. $100 USD for breakfast for two adults (both kids "free"). For example a slice and a half of french toast is $20 .... A quarter slice of papaya ....$14. Understand resort pricing and may be the same elsewhere but while hotel is nice, its not Four Season nice.Genuine Expedia guest review
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