All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
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2259 Kalakaua Avenue, Honolulu, HI, 96815, United States of America, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 736 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.3
  • Comfort
    4.2
  • Condition
    4.2
  • Neighborhood
    4.8
5.0 / 5Outstanding
"Great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We keep coming back speaks for itself. Not sure I like being pressured to expand on what is a pretty reasonable response.
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel on beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great customer service and the rooms were very beautiful. Close to everything from shops to right on the beach.
Genuine Expedia guest review
Other trip Nov 30, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
A number of issues: the first room had someone's underwear left under a cabinet; so we were moved. The next room had no paper to make notes on, the lighting was poor so difficult to read, a half empty glass was left near the elevators for at least 12 hours; no clue where the ice was to fill the ice bucket; no afternoon "turn down" of the bed nor clean up of the waste paper, etc., and a shortage of decaf coffee. At breakfast, no sign of the complimentary "smoothy" for three of the four days, and a basket of rolls on the menu was not delivered.
Genuine Expedia guest review
Other trip Nov 29, 2014
A Traveler
US
3.0 / 5Good
"A Family Vacation"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Location is great for beach, shopping, dining and people watching. Convenient to everything. Loved the history and architecture of the hotel (fond memories from past stays) However the service is sub par for the what you are paying for and didn't live up to past experiences. It doesn't make for a 5 star experience. Internet was not working when we checked into our room and upon calling the front desk to inquire what to do, we were rudely instructed us to go down to the front desk to work out the problem instead of directing us to the IT company as the lady at the Front Desk ultimately did. It turned out we had not been entered into the Hotel;s system. We were in a suite but never received the complimentary newspaper as did other rooms on our floor. The sofa in the sitting room was extremely uncomfortable and the lighting in the room was dim. Overall the room was not well appointed, The carpet in particular was dirty and you could see smudges on the door. The housekeeping staff, while very hospitable and polite, seem overworked. On the plus side, the king bed was very comfortable and the Frette linens were sumptuous, the only indication that we were in a suite. The bell hops and the front doormen were exceptionally friendly and helpful.
Genuine Hotels.com guest review
4 night family trip Nov 11, 2014
A Traveler
US
5.0 / 5Outstanding
"The Royal, Timeless Luxury and Sophistication"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We loved The Royal. It is such a beautiful and historic property. Every time we return to Oahu, this is where we'll stay!
Genuine Hotels.com guest review
3 night family trip Nov 16, 2014
Jeremy
US
5.0 / 5Outstanding
"Wonderful stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was perfect. The staff were very friendly, the food was fantastic, the drinks were delicious, and you're right on Waikiki Beach. It feels like you're staying at a private, hidden resort, even though the hotel sits on Kalakaua Ave. Close to shopping and restaurants.
Genuine Expedia guest review
Other trip Nov 23, 2014
Mike
US
5.0 / 5Outstanding
"Great time on Waikiki"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent hotel. Very very beautiful inside, looks classic and feels timeless. Room was amazing, very large. Staff was extremely courteous. Not a single negative for the whole trip. Protip: You should definitely visit the spa. Having a massage outside in their private tents is amazing!
Genuine Expedia guest review
Other trip Nov 20, 2014
Branden
US
4.0 / 5Excellent
"Great location and pools"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Old hotel that has preserved the grandeur of 100 years ago
Genuine Expedia guest review
Other trip Nov 20, 2014
Roosters
US
4.0 / 5Excellent
"very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
classical and nice atmosphere that no other hotel can match. but pricey, very pricey...
Genuine Hotels.com guest review
5 night romance trip Oct 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Honolulu reunion."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Memorable trip. We lived in Hawaii 42 years ago (Navy) and The Royal Hawaiian was also my dad's Bachelor Officers Quarters between 7 war patrols as a sub officer in WW II. So the hotel, it's rich tradition, and a memorable visit to Peal Harbor with my kids and grandkids made it special. Plus surfing Waikiki with them is always a treat. WOW! Great stay.
Genuine Hotels.com guest review
1 night family trip Nov 7, 2014
Frank
US
3.0 / 5Good
"Hotel reputation exceeds current reality"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Stayed here frequently 25 years ago. Good neighborhood. Hotel isn't really up to "luxury collection" status today. Many better options in Waikiki for the same money or even less.
Genuine Hotels.com guest review
2 night business trip Oct 31, 2014
Brian
US
5.0 / 5Outstanding
"Thee Best in Honolulu"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I have been to this hotel many times~ exquisite in every aspect!
Genuine Hotels.com guest review
4 night family trip Oct 29, 2014
A Traveler
US
4.0 / 5Excellent
"4011"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room 4011 had no sound proofing. We could hear our neighbors cough and sneeze!
Genuine Hotels.com guest review
4 night romance trip Oct 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Ed's review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean, well managed, great staff, centrally located.
Genuine Expedia guest review
Other trip Nov 3, 2014
Ed
US
3.0 / 5Good
"Over rated and over priced"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
The hotel is severely over rated and over priced. Many other options with superior amenities. Smallest bathroom ever. The closet was larger than the bathroom!
Genuine Hotels.com guest review
1 night family trip Oct 30, 2014
Brian
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Lovely, historical hotel with all the modern amenities. Loved it!
Genuine Expedia guest review
Other trip Oct 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel, right on the beach."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Staff was very accommodating and nice. Grounds were beautiful. Bedding was very comfortable.
Genuine Expedia guest review
Other trip Oct 28, 2014
Sharon
US
4.0 / 5Excellent
"A world away in Waikiki"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Feels like a world away, yet in the middle of Waikiki. The cost is high, but the value is there. Only negatives are somewhat small bathroom and the fact that they do nickel and dime you somewhat. A particular peeve of mine was that you got a "free" beach towel, but if you wanted to put it on a beach chair you had to lease the chair for the day. The sand was free, however.
Genuine Hotels.com guest review
5 night business trip Oct 12, 2014
A Traveler
US
3.0 / 5Good
"bad service"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
i called and said that the scale didnt work - and the air was going directly on my face - 24 hours later nothing done - called the conciege - they sent some one came up finally - then they put battery in scale - wow for 5 star not what i wanted -
Genuine Expedia guest review
Other trip Oct 17, 2014
Dave
US
5.0 / 5Outstanding
"Close to beach peaceful setting friendly people"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved it! Staff was friendly. Rooms were very nice.
Genuine Expedia guest review
Other trip Sep 20, 2014
Becky
US
1.0 / 5Poor
"A Great Disappointment"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The Royal Hawaiian, it's where not the guests are given the royal treatment, but where the staff expects royal treatment from the guests. Staff at the beach/pool area are quite discourteous. When handing us the beach towel, the staff didn't even look us in the eyes. They practically tossed the towels, unravelled, at us. At the restaurant, the staff was ok, but made us feel quite rushed. They came by and asked us if we're done, with half the food still on our plates. At $20+ for an egg and potato, we'd like more than ten minutes to wolf down our food. At one point, the guy actually asked if we wanted to take our coffee to go. We paid $6 for a cup of mediocre coffee. If we wanted to take our coffee to go, we would have gone to Starbucks. Amenities...certainly not on par with the Four Seasons or the Ritz. And service, I can't imagine it being any worse than at a Motel 6 (no offense to Motel 6). The first room they gave us had ants crawling all over. The second room they provided us, was a handicap room. It was quite an uncomfortable room. No closet, and the shower was rather tight. Cleaning staff was, well, unclean. The daily tip we left didn't seem to encourage improvement. Overall, it just felt like they were trying to take as much money as possible from theirs guests. No beach chair was provided, despite the $36 daily resort charge. It was an additional $40 to rent the chairs. An overall disappointment.
Genuine Expedia guest review
Other trip Sep 20, 2014
A Traveler
US
2.0 / 5Fair
"Luxury Collection...?!?!?!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
I booked this hotel because i wanted to expend my last day in Honolulu in the best hotel... i think i have missed something... because this wasnt was i was looking for. first of all, the check in agent was only triying to sell us upgrades instead of showing what the hotel has to offer... we get the room upgrade (by paying a fee) the room was on a low level ocean front and it wasnt that nice, old furniture, view was nice but not expectacular (maybe because i was on floor 2). I pay for the breakfast in advace and it was "a la carte" not buffet (which is ok) but you have to choose options from a short menu of options; i used to eat a lot of fresh fruts on breakfast and then just a cuple slices of bread with cheese; this was not posaible here... very poor options for a exensive breakfast. overall service was poor in my opinion; i was in other SPG hotels in this trip and they were better compared to this hotel that is rated as Luxury Collexction... lessons learned: i will never come back to this hotel again! sorry...
Genuine Expedia guest review
Other trip Sep 20, 2014
Federico
US
4.0 / 5Excellent
"Great hotel however not for late sleepers"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I recently stayed at the Royal Hawaiian while on my honeymoon for a 1 night layover we had on our trip home. My wife always wanted to stay in "the pink hotel" as she calls it so I figured we'd splurge. The hotel staff were all very friendly and they were very acini dating with out late flight back. My one gripe is we were planning in sleeping in until 10ish and then getting breakfast before checking out and spending our final honeymoon day on the beach. At about 830 vacuums start in the hallway from the housekeeping staff and the beautiful hand carved wooden though beautiful do not block any of this noise. We also heard housekeeping knocks on what seemed like every door on the floor, followed by loud conversations between the friend staff and other guests. Needless to say we didn't get to sleep in past 830. Other then that I will give props to the hotel for their service after we checked out. We checked out at noon, gave them out bags and spent the day at the beach. Then around 5 we got our bags, and a key to the hospitality suite where we showered and changed for our flight home later that evening. We then checked our bags again and went to get dinner. Then we came back, got our bags and car and went to the airport. Also to note the included breakfast was excellent, not just a measley buffet but a true 5 star breakfast. I would stay here again however may ask about a room that wouldn't be as noisy in the morning.
Genuine Hotels.com guest review
1 night trip Sep 11, 2014
Andrew
US
5.0 / 5Outstanding
"Awesome Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful Pink Hotel on Waikiki Beach. Staff from the valet to pool service were friendly and accommodating. By far the most beautifully majestic hotel in the world.
Genuine Hotels.com guest review
2 night trip Sep 5, 2014
Happy
US
1.0 / 5Poor
"Not a luxury hotel."
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
We had to change rooms three times and never found one with a working air conditioner. The room my mother and sister were in was extremely coldl. Management gave us the run around and didn't seem to know much about the hotel.
Genuine Hotels.com guest review
4 night family trip Sep 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Will definitely return to the Royal Hawaiian"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Amazing stay in Honolulu. Great location and unforgettable scenery. The Royal Hawaiian is my new go to spot in Waikiki.
Genuine Expedia guest review
Other trip Sep 6, 2014
A Traveler
US
5.0 / 5Outstanding
"The Royal Hawaiian Hotel and Resort on Waikiki bea"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Royal Hawaiian Resort on Waikiki Beach brought the true Hawaiian spirit to our vacation. The tropical landscaping and views presented an oasis. The plumerias fragrances on the warm, humid air allured us once again to the beautiful islands. Walking onto the grounds of the hotel was definitely a tropical paradise. The staff was so congenial, polite, and always helpful. We will always treasure this vacation and look forward to returning. Our experience reflected the ultimate in elegance. Mahalo and aloha!
Genuine Expedia guest review
Other trip Sep 3, 2014
Jeanette
US
4.0 / 5Excellent
"One of the best hotels in Waikiki"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This is my second time staying at the Royal Hawaiian. I stayed for 5 nights and had a wonderful experience again. However I feel there is still room for improvement. Pros: Perfect location right at the center of the beach, right in the middle of all the shopping & restaurants The pink umbrellas are exclusive to hotel guests, so I feel safer to leave items laying around. Though it is still strongly advised to not leave valuables unattended. Staffs are all extremely nice and helpful. Cons: Valet parking takes too long. Needs new rental surfboards. It is difficult to find a board that isn't heavily damaged. No turn down service. This is something I would expect from a 5 star hotel, especially when it is one of the Starwood Luxury Collection Room service needs to pay more attention to details. I had to request more shampoo and conditioner when I ran out. These things should be refilled at least once every other day. Fire alarm went off in the middle of one night for about 30 seconds waking almost everybody up. No explanation was given. I called guest services but no one answered, then asked about the event the next day but still couldn't get an answer why the fire alarm went off. On the fence: The hospitality suite provided for already checked out guests is great, however the suite feels old and needs an update. Also the shower room is dirty, and again, low on bodywash, shampoo, and conditioner. I would stay at this hotel again and would recommend it to others
Genuine Expedia guest review
Other trip Aug 30, 2014
Wayne
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful grounds, spacious rooms and a very helpful staff!
Genuine Expedia guest review
Other trip Aug 26, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    -
  • Neighborhood
    5.0
I would not stay at this hotel again. It was way too expensive for what it was. no air-conditioning in the hallways which they needed.The rooms were small.I have stayed in the new wing at the Moana Surfrider and I would recommend it over this one.Beautiful surroundings and a quiet location, but does not live up to its reputation.
Genuine Venere guest review
Other trip Aug 26, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Very old hotel, not much put into exterior renovations, sheraton and westin nearby are nicer
Genuine Hotels.com guest review
4 night trip Aug 19, 2014
Omar
US
5.0 / 5Outstanding
"Felt like Royalty"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had high expectations for this hotel and they were fully met! Can't wait to go back!
Genuine Hotels.com guest review
1 night family trip Aug 12, 2014
Snyders
US
5.0 / 5Outstanding
"A peaceful oasis in Waikiki"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Charming historic hotel that provides a quiet respite from the intensity of Waikiki. Friendly, helpful staff
Genuine Expedia guest review
Other trip Aug 20, 2014
David
US
3.0 / 5Good
"Not as expected."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Our room is rather small compared to other hotels that we stayed in. Hotel is over-priced and over-rated.
Genuine Expedia guest review
Other trip Aug 18, 2014
A Traveler
US
3.0 / 5Good
"Expensive"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Overall acceptable. But too expensive for an old hotel. Location is excellent. Dark themed classic hotel kind of unsuitable for a hotel by the pacific ocean. I would still recommend Halekulani way over this hotel.
Genuine Expedia guest review
Other trip Aug 15, 2014
A Traveler
US
5.0 / 5Outstanding
"A wonderful location, beach and character."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel has more charm and character than all the other Waikiki hotels together. The location is fantastic and we could get anywhere with ease. The beach was kept clean. We enjoyed every minute.
Genuine Expedia guest review
Other trip Aug 11, 2014
A Traveler
US
4.0 / 5Excellent
"Middle of the Road"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
It wasn't anything to write home about.... To be fair we had just stayed a week at The Four Seasons on the Big Island. The location is fantastic for shopping on Waikiki. The room we had felt like a coat closet. We were in and out and only stayed two nights so we did not use the facilities so my review is really based on staff interaction and the room itself.
Genuine Expedia guest review
Other trip Aug 10, 2014
Annie
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything in the room was working. Anything we needed we just needed to ask. The concierge worked with us to make plans and reserve for activities.\ The hotel is right on the beach, which is very comfortable. When we went to the beach we did not have to carry anything. Security is very good. The beach in front of the hotel is the best on Waikiki.
Genuine Expedia guest review
Other trip Aug 9, 2014
A Traveler
US
5.0 / 5Outstanding
"Fabulous Family Vacation"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Had a wonderful vacation @ the Royal, from the moment we set foot on the Famous Pink Building. Everything was Royal style!
Genuine Expedia guest review
Other trip Aug 4, 2014
Noemi
US
4.0 / 5Excellent
"Nice Hotel - Needs larger guest rooms bathrooms"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Overall, we really enjoyed our stay. The grounds are lovely. Staff is very nice. Food was good, but could probably use a few more choices on the outdoor beachside menu. The staff is very well trained and helpful. My daughter was sick one night and the room service phone operator called to check in on her later. That's a nice touch. My only complaint was the size of the room. It was myself, husband and my 2 daughters (ages 9 and 12). The rooms are 300 square feet! The bathroom is the worse. It's not even suitable for 2 people. It was the same size as the closet. I'm not exaggerating here! Although they were updated (nice marble and granite), it literally was a toilet with a tiny sink next to it and a shower that had very little room in it. No place to put any toiletries at all, except maybe a toothbrush and toothpaste. I literally could not put my elbows out in the shower without hitting the doors. And the toilet is stuffed in so close to the door, I think their may be an inch between the toilet and the wall. It is so cramped. The beach is very nice, although very crowded. Pretty white sand - but you can't drink any alcoholic beverages on the beach, which is kind of a bummer. Overall, I would say this is a nice hotel that seriously needs to consider enlarging the bathrooms and rooms in order to attract repeat business.
Genuine Expedia guest review
Other trip Jul 31, 2014
Michelle
US
4.0 / 5Excellent
"Can't beat the location and view but some issues"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The location is perfect; beachfront, beautiful views and in the middle of a shopping mecca. Overall, I enjoyed my stay in Hawaii but I had several issues during my 6 night stay. First, I did not receive bottled water and turndown service as expected, not a big deal but annoying since I paid the $35 nightly resort fee. Next, I had issue that required waiting for security. Again, not a big deal, but I had to call down twice. On our final night, we returned to see a full sized roll away bed ,that we did not request, set up in our room. It blocked access to the rest room and required two separate calls to have it room. No apology or compensation was offered for that fiasco. Overall, nice facility and great if you love low key luxury. I would definitely prefer it to the hotel next room which felt like a vegas mexaplex.
Genuine Expedia guest review
Other trip Jul 27, 2014
A Traveler
US
2.0 / 5Fair
"Unpleasant experience"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Room are not noise proof. We can hear everything from room next door and hallway. Woke us up everyday between 5am and 6am. This was supposed to be a nexlaxing vacation but we were all so tired from sleeplessness. Check in staff did not give us any instruction on where to go or what are available for our usage. We pretty much ask on everthing and got scold at. Shared pool attendance very rude. Refuse to give us more towel. Only 1 per guess = what?! I don't recommend coming here.
Genuine Expedia guest review
Other trip Jul 27, 2014
unhappy travele
US
5.0 / 5Outstanding
"MJy visit to the Royal Hawaiian."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel is so beautiful. The bed was heavenly. It is a piece of history. The only negatives were the speed of hotel service in signing in and signing out. Their system has guests waiting in line, sitting at a desk, talking for several minutes (the family before me took over 5 minutes). There were 3 desks and only 2 staff signing staff in. When I got ready to leave I simply wanted to drop off my key and was ignored. The steak at the restaurant on the beach was about the best I've had in my entire life! So overall...thumbs way up!
Genuine Hotels.com guest review
4 night trip Jul 14, 2014
Kendall Larson
US
5.0 / 5Outstanding
"Very nice hotel. Comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I really enjoyed it. Very nice experience. Staff are very courteous and professional
Genuine Expedia guest review
Other trip Jul 20, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Enjoyed the Royal Hawaiian for its 1920s architecture and prime location. Found the food menus at the Mai Tai bar and the Azure to be somewhat limited. Prices were high but that is the cost of the prime real estate. The sister Sheratons on either side of the RH had better menus. Room was nice but wear and tear is showing, especially the Tower elevators. The main hotel lobby and common areas of the original buildings are very well kept. Staff was very nice.
Genuine Expedia guest review
Other trip Jul 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful hotel on the beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Royal Hawaiian is special in that it is set up so that you feel like you are far removed from the busy Waikiki shopping areas, but you are actually close to it all! It's the best of both worlds, old school charm and service, lovely grounds and a stones throw from the action in Waikiki. I would stay here again, no hesitation.
Genuine Expedia guest review
Other trip Jul 18, 2014
Pauline
US
4.0 / 5Excellent
"Excellent location but..."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    5.0
the hotel desperately needs renovation. The elevators dated back to 1960's era. Slow but steady. Bathroom amenities are so so. Shower control button fell off. The staff was helpful. The location was the best feature.
Genuine Hotels.com guest review
4 night trip Jul 8, 2014
rlirph
US
5.0 / 5Outstanding
"Incredible service!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful, classic, Hawaiian hotel. Incredible service, wonderful amenities, and perfect Waikiki location!
Genuine Expedia guest review
Other trip Jul 12, 2014
A Traveler
US
5.0 / 5Outstanding
"The Grand Dame of Waikiki Hotels"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The second oldest hotel on Waikiki has been updated with all of the latest amenities - but maintains its original charm and elegance. The service was excellent and we enjoyed our Ocean View room in the tower - especially having morning coffee on the balcony. We purchased the package with the breakfast included - and the choice of food was excellent. Overall our stay was wonderful!
Genuine Hotels.com guest review
3 night family trip Jun 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location, quiet, easy access to everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was great! Hotel had access to everything. Night beach walk is a must.
Genuine Expedia guest review
Other trip Jun 24, 2014
Bryan
US
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