"Excellent Waikiki Hotel"
Best hotel in Waikiki by far! Beach on one side and city shopping on the other. The hotel is quiet even though you are in the middle of everything! Its pricey and worth every penny!Genuine Expedia guest review
"Nicer than this young couple needed"
Generally great, though I think we could have dealt with a less prime location (being a young couple with no kids). Didn't notice the $35 daily fee on top of the price (for gym and Internet, basically—you have no choice), plus steep rental fees for the beachfront chairs on top of that. Room service was good but expensive, too. I guess all that is to […] be expected. On the plus side, the bed was CRAZY comfortable, good TV with good channels, room was clean and the right temperature, they gave lots of towels and free bottled water and banana bread. Bar is pretty great, with a live band at night. Hotel staff was super nice and helpful, and free coffee in the morning was a plus. Oh, kind of weird: no minibar! Not that the prices wouldn't have been insane... Read moreGenuine Expedia guest review
"Best hotel I've stayed at this year!"
Lovely hotel, very attentive staff, room was beautiful. Can't wait to stay again.Genuine Hotels.com guest review
"Worth the Money"
The perfect Hawaiian experience! The staff was top notch. I loved getting a lai when we checked in. In our room, they had pink champagne and fresh banana muffins waiting. The staff seemed happy and friendly. I bet it is a nice place to work. The hotel was decorated for xmas when we were there. Beautiful! I love the history of the place. It is situated […] back from the street so you really feel like you are remote. Beach is convenient and they have a pool that was nice. Valet parking is included. The Royal Hawaiian is very pricey, but worth saving up for. At least go once... Read moreGenuine Expedia guest review
"quiet and private"
polite, professional, helpful, and considerate staff/concierge quiet, and isolated from the traffic noise. compared to other first rate hotel, not too much traffic hotel atmosphere. very quiet and privateGenuine Expedia guest review
SOOO beautiful! Lovely rooms! RIGHT ON the beach, nice beachside restaurants. Beautiful lobby...especially right before Christmas. Great service.Genuine Hotels.com guest review
"Overpriced but a great experience"
The hotel ambiance is wonderful and the location is the best in Honolulu. Walking down the opulent foyer toward the beach or a cocktail at night overlooking the water was a great experience to remember. Having said that, finding a cockroach in the shower stall we called guest services but nobody came. We then went to the concierge but all we got from […] him was an 'Oh really? OK'. Read moreGenuine Expedia guest review
The hotel is beautiful and the staff was very friendly and helpful. Our room was on the small side tho. We also had requested an ocean front with balcony, and we were put on the 3rd floor, just eye level with the palm trees around the pool, wish we were up a few floors more to see more of the view. Also, our air conditioner leaked and they responded […] immediately, but then our room smelled musty and mildewy the rest of the time. Good thing we were not in the room most of the time. Overall, we would recommend it to others tho and may even come back some day. Read moreGenuine Expedia guest review
"Best Thanksgiving Ever"
I love the Royal Hawaiian. I especially feel "royal" when I get to visit. Spending Thanksgiving Day in my "pink" chair on the beach was absolutely spectacular.Genuine Expedia guest review
"Fine, Not Worth It"
The hotel is fine, but just does not deserve its ranking or status. The pool is dreadful, the beach is usurious (you'd think that you'd get a chair on the beach for the large sum you pay for a room but everything is extra here). Just a mediocre experience for such a pricey stay.Genuine Expedia guest review
"Great for beach with diamond head view"
Hotel grounds and interior were beautiful. Staff was friendly and helpful. Checkout was at 12 o'clock and our plane didn't leave till evening. They were accomodating letting us stay in a hospitality room which was very comfortable. Breakfast buffet was very expensive and being we stayed in the overpriced beach tower that overlooked diamond head, we […] felt the cost of getting an umbrella to shade us from the sun was totally unjustified. Read moreGenuine Expedia guest review
"Awesome hotel for anyone"
Walk right from your room onto the beach. The hotel has no exterior doors so there's always a sweet, crisp breeze blowing through the corridors. Staff is extremely friendly & accommodating.Genuine Expedia guest review
"Fabulous Location, Beautiful Hotel"
My husband and I stayed at the Royal Hawaiian for our honeymoon. We had a fabulous time in Waikiki. The staff at the Royal Hawaiian were all very courteous and helpful. The hotel itself is absolutely beautiful and is in a great location. It's right on the beach and a block from the main thoroughfare of town yet it feels completely removed from the hustle […] and bustle. Read moreGenuine Expedia guest review
All of the staff were great, except for one of the concierge was kind of snooty and not pleased that we wanted to know where we could find an L&L. She gave us a list of the "approved eating establishments," while her peer looked on line to help us. Not cool. Otherwise it was a great experience.Genuine Expedia guest review
"Royal Hawaiian Hotel"
Everything about our stay was Great! The Staff was friendly and very helpful and made us feel at home. Our room had a great view. The only negative I would say was the AC in the room made everything feel wet.Genuine Expedia guest review
"NICE QUITE PLACE FOR ADULTS WITHOUT KIDS"
HOTEL AND STAFF WERE GREAT,THE ONLY NEGITIVE THING I CAN SAY ABOUT THE HOTEL IN IT WAS VERY EXPENCEIVEGenuine Expedia guest review
"Ok, very close to the Beach."
Not met the expectation, some housekeeping didn't replace the shower gel, hand tower, coffee, water when they clean the room. I have to call front desk to tell them to bring over. Wi Fi sometimes work sometimes doesn't. The room didn't have the bathtub.Genuine Expedia guest review
"Romantic setting and wonderful staff"
Elegantly steeped in beach history very friendly staff cool wash towel, fresh fruit smoothie and island lei upon check in. Valet and beach service tooGenuine Expedia guest review
Wonderful in every way. Wouldn't consider staying anywhere else.Genuine Hotels.com guest review
This is the classic Waikiki hotel, and it lives up to its reputation as the premier resort on on of the most famous city beaches in the world. We were very happy with all aspects of the resort and staff, and the prime location cannot be beat. We will certainly return again.Genuine Hotels.com guest review
"The Royal Hawaiian Hotel - A great place to get aw"
This was a last minute vacation and the hotel was GREAT! The staff was very nice, and very helpful. We were greated with the traditional Lei's for him and her, as well as juice. The hotel is full of personality and history, as well as being right on the beach! They have surfing lessons, hula classes, and it is one of the few in Waikiki that has a Luau […] on property. This vacation was just for 2 (my husband and myself) but we are planning on bringing our children to the island in the summer of 2013. We did not consider staying in Waikiki until we stayed here. This hotel is close to shopping, stores with snacks, restaurants of all types, and on the beach! The other thing I liked about this hotel was that is was on the beach, but not right on the main road, it is tucked away behind some of the stores, so even though you are in the middle of busy Waikiki, you feel like you are in your own little place. Read moreGenuine Expedia guest review
"Over priced dingy hotel"
Way over priced. Poor value when considering surrounding hotels. Great beach.. Too old school dark, dingy, smelly rooms. Boring.Genuine Expedia guest review
"Best Vacation EVER"
This hotel was very inviting and the staff was superb....from the moment we pulled up to the driveway of The Royal Hawaiian until the time we got in the van to go to the airport we were treated like family. The housekeeping staff were wonderful and Carolina in the evening always made sure that we had everything we needed. She made sure our beds were […] ready to jump into when we arrived in our room nightly....She was wonderful and very attentive. She is a wonderful lady and always was thinking of the girls and what they wanted and needed. Great customer service from her daily.....Funny lady too! She made our trip great! The night we arrived the bellhops gave us wonderful advice on where to eat late at night, and the staff at the pool were awesome and attentive.....they even remembered us the next day. Pohai(hope I spelled that right), Vinson and the staff at Waikiki Services were the bomb....making sure the girls always had what they needed and even took the time to take a picture with them for their scrap book.....high class gentlemen with great attitudes and always smiling. BEST Vacation I have ever been on. Sora and the guest services manager were absolutely incredible when a problem arouse at check out but they quickly went to action and resolved it right away. You will not regret staying here....Attached are pictures or our awesome vacation......Aloha and Mahalo to you and your entire staff of wonderful people who truly know how to treat customers..... Read moreGenuine Expedia guest review
"The Grand Lady of Waikiki"
Beautiful hotel " The Grand Lady of Waikiki". The service was superb and the feeling of isolation away from the shopping center of Waikiki was very appreciated and unique to only this hotel.Genuine Expedia guest review
Greet hotel, the best beach in waikiki. Has a parking lot included.Genuine Expedia guest review
Well, the Royal Hawaiian Hotel staff lacks simple understanding of what service in a "luxury" hotel should be. Starting from greeting and check in the staff makes you feel like you owe them something! The room was not ready by 3pm, and when it was finally ready by 3.30, it was a wrong room ( one queen bed to accommodate 3 people). Fine, we do undersatand […] that you might be busy, but simple appology for your mistakes would be nice. Instead you get this: " If you want a different room, wait another 45 min. We are busy." So after you go straight to guest services and complain, you get the right room right away? Unacceptable!!!!!!! The rooms are ok. Small beds though. The cleaning lady was the only person to say hello and smile. One of the days the hotel had an emergency and hot water shut off. We got a note the night before.Thanks The pool is tiny, so the Hotel partners with Sheraton Waikiki to use their pool.Service at both pools is mediocre if not poor! There are few umbrellas and no one will move them for you. The pool men would watch you move your own chairs in the shade and not move a finger!!!! I even asked them if they enjoyed the show.... The beach is dirty and not private!!!!!! Private means just for the guests, not putting a rope around the area and separating it from public use, people!!!!! Overall you get a feeling that you are not very welcome there. Staff is tired, unhappy and overwhelmed with guests. Read moreGenuine Expedia guest review
"A quality iconic stay at a great hotel...."
Very nice hotel and a very nice experience. I appreciated the Summer $5 valet parking special they were running as the parking garage is a hike from the hotel. A little hard to find at first, but that is about all the bad I can say. We had a wonderful time. A word of advise, do get too addicted to the banana nut muffins they bring to your room on check-in, […] as they don't bring them every night... :) Read moreGenuine Expedia guest review
Best Hotel on Waikiki! Right on a great beach. Renovated hotel with lots of history.Genuine Expedia guest review
"Good, but not a great value."
Good location right on the beach and near shopping and restaurants. Beach activities like surf boards and lessons and stand-up paddle boards available. Small pool. We stayed in a suite in the old building. There are no balconies and only a peak ocean view. The room was large but the bathroom was small. Beds are comfortable. Large walk-in closet. Most […] things are pretty expensive. The food in the restaurants was good. Read moreGenuine Expedia guest review
"Loved our week stay. Hope to return soon!"
This hotel is very interesting from a historic aspect. Nice amenities and a very service oriented staff. We especially enjoyed chatting with some of the valet staff and roomservice staff. We were greeted upon arrival with cold towels and drinks at check in. After we got to our room we were sent complementary banana muffins from the bakery. This hotel […] has everything you would expect from a five star hotel. The staff seem to work very hard to do a good job! The property was very nice in the main hotel building but I did not visit the ajoining tower. Read moreGenuine Expedia guest review
"One of the best experiences for your hotel stay"
We come to this property every year at the same time for our birthday weekend. It started with my wife and I 3 years ago, then the last 2 years with our little boy. We love it there it is truly a place where you can appreciate the beautiful views, beaches and hospitality. The staff was extremely helpful, great service and can not think of any complaints. […] We want to appreciate Frank the valet/ baggage guy. Every year that we have gone he has been there at our service and always helpful. Recommended to upgrade to OCEAN view, there is no other way to go... We can not wait until we go back next year with our new baby!!! Thanks to all Read moreGenuine Expedia guest review
"Want Excellence? The Royal Hawaiian Hotel"
Before selecting the Royal Hawaiian Hotel, I read several reviews, most positive, some not. However, I have just returned home, and my personal experience there was one of absolute PERFECTION! From the moment our shuttle arrived at the front of this exquisite hotel, we were greeted by the most professional, friendly, and courteous greeters I have ever […] met. These kindly gentlemen exhibited the most unique way of making all 3 of us feel welcomed and special. My petite 9-year-old granddaughter was star-struck by the beauty of this pink, palatial hotel. It only took about 7 minutes to get checked in; the front desk staff were friendly and unbelievably gracious as was the staff at the conciere desk who were responsive to our needs throughout our stay. The hotel was truly royal. The housekeeping staff was superb; our room kept tidy and stocked with bottled water daily; bed turned down every evening with chocolate. Our lobby, restaurant, bar, and pool experience was exceptional - most genuine, attentive personnel with caring attitudes! Read moreGenuine Expedia guest review
"A Perfect 10"
The staff was always helpful and plesant. They could not do enough for my wife and myself. The food at the Aszure Resturant was also a 5. The price for the hotel and the resturant was quite fair and a value for the quality presented. We plan to return.Genuine Expedia guest review
This hotel, their rooms and the manner in which all of the staff treated us was outstanding. Since this was a highly rated hotel, I expected it would be an excellent experience, but in fact, it exceeded those expectations.Genuine Expedia guest review
Exceptional Experience. Staff is very friendly and helpful. Hotel exterior is unique and If you want to get the Hawaii feel, you stay at this location. However, it is a little (very) pricey. Also, the rooms are pretty standard, but they are spacious.Genuine Expedia guest review
Great location, staff generally nice but house keeping people seemed fake.Genuine Expedia guest review
"Would return in a minute!"
The Royal Hawaiian is a very nice resort hotel. It has old world charm with modern amenities. The tower rooms have excellent ocean views and also a nice view of Diamond Head. The Monday evening Luau experience is one not to miss. The staff is attentive and very helpful.Genuine Expedia guest review
This was our 10th visit to The Royal Hawaiian in 9 years. The service is so outstanding that is keeps calling us back. Many of the staff members remember us by name and are happy to see us when we arrive. Carol & Evelyn provided nightly "turn-down" service, complete with chocolates. They are very friendly and helpful. The beach attendants (Chuck and […] Paul especially) are very good at making us feel secure and happy while lounging on Waikiki beach. The umbrellas and chaise lounge chairs with plenty of towels, provided by the hotel, are very comfortable. The umbrella is critical since we can't sit in the sun for hours on end. Check-in and check-out staff are courteous and prompt. When you are checking-in they provide you with a warm wash cloth and an icy cold pink beverage. The bell hop service brings our bags to our room in minutes. We are never concerned about them keeping our luggage safe while we check-in. Next year I am planning on bringing my granddaughter for her 8th grade graduation gift. I am confident that she will fall in love with The Royal Hawaiian, just like we did on our first trip. Robin & Dennis Read moreGenuine Expedia guest review
This is a grand hotel! Excellent service and easy access.Genuine Expedia guest review
"KS FROM UTAH"
LOVED MY STAY. THE 1 NEGATIVE WAS I FELT THE ROOM COULD BE CLEANER. THE BALCONY HAD SOME TRASH WHEN I CHECKED IN AND SHE DIDNT CLEAN THE COFFEEMAKER 1 DAY AND I HAD DIRTY COFFEECUPS ON THE TABLE ON THE BALCONY THAT SHE DIDNT TAKE. ALSO FOUND SOME LONG LIGHT-COLORED HAIR IN THE BATHROOM AND I HAVE SHORT DARK HAIR. SORRY 1 MORE THING I FELT THE FOOD WAS […] TOO EXPENSIVE. I HAD PINEAPPLE AND TOAST AND WITH TIP IT COST $24.00. BUT OVER-ALL THE HOTEL IS LOVELY. THE GROUNDS, THE BEACH AT THE HOTEL WAS THE BEST. THE LOCATION TO SHOPS AND OTHER EATING PLACES IS EXCELLENT. THE VIEW FROM MY TOWER ROOM WAS AWESOME .I WILL BE BACK. Read moreGenuine Expedia guest review
Response by The Royal Hawaiian, A Luxury Collection Resort Thank you for your feedback on your recent stay with us. We are delighted to hear that your stay was so fantastic and we also appreciate the comments you have shared to help us improve our operations. Incomplete housekeeping is definitely not our standard and your valuable feedback has been shared with our management team, and we are working to ensure this does not occur again. Thank you also for mentioning our garden oasis, wonderful beach, proximity to shops and the stunning views from the Royal Beach Tower guestrooms. We are pleased to hear that you will be back and we look forward to welcoming you,
Stayed @ the old hotel's room with ocean view and away from the crowd. Watched evening Luau presentation from my window & liked it more than Germain's Luau. Excellent housekeeping/valet services, slower receptionists. Overal great experience.Genuine Expedia guest review
Response by The Royal Hawaiian, A Luxury Collection Resort Thank you ever so much for your very kind compliments about our resort guestrooms, handicap accessibility, central location and entertaining Luau. We are grateful for your mention of our excellent housekeeping and valet services and are thankful for your feedback on our front desk ambassadors which we have passed along to management. We are very thankful for your recommendation and hope you will visit us again soon,
The people made our experience very very enjoyable. We liked the blend of old and new. The bell captains were especially helpful and friendly. Everyone was willing to help answer our questions. Great morning coffee by the ocean.Genuine Expedia guest review
Response by The Royal Hawaiian, A Luxury Collection Resort Thank you for sharing details of your recent experience at The Royal Hawaiian. We are delighted that you found our staff to be so friendly and ready to assist and that you enjoyed the unique merge of historic ambiance and modern amenities. Kind Regards,
greatest location with its own beach on waikiki and the shopping center nearby with most of the luxury brands. swimming pool too small and the the air-conditioner a bit noisy.Genuine Expedia guest review
Response by The Royal Hawaiian, A Luxury Collection Resort Thank you for your recommendation of our central location with private guest beach area and wonderful surrounding high-end retail stores. We are sorry to hear that you found our Royal pool to be small and do hope you enjoyed the resort pool as well. We have also note your comments about the air-conditioning and are pleased to inform you that we are in the process of an air-conditioning update that will resolve this issue. Best Regards,
"beautiful hotel without age"
This hotel is an worderful overview of what was Waikiki beach in the past and what it is now. The royal Hawaiian resort offers to guest a very good atmosphere and relax. It has the "private" beach, which is a really plus in Waikiki beach and it is in the center of "night life" area. I suggest to book the room in "old" building.Genuine Expedia guest review
Response by The Royal Hawaiian, A Luxury Collection Resort It is great to hear that you so enjoyed our resort’s classic ambiance, central location and private guest beach area, and we are thrilled that you recommend our original historic guestrooms. We appreciate your kind comments and look forward to your next visit,
"Best pace to stay in Waikiki!"
The service of the restaurant is "typical Hawaiian" service but that doesn't take away from the experience at all and is actually somewhat comical. Other than that, the hotel was amazing. Try to get an ocean view in the old part of the hotel. So convenient to the beach. Get your beach chairs early in the morning (7am) because they fill up fast :-)Genuine Expedia guest review
Response by The Royal Hawaiian, A Luxury Collection Resort We are delighted to hear your wonderful descriptions of our classic resort and your compliments about our ocean view guestrooms and central location. It makes us so happy to hear that you feel our resort offers the best experience in Waikiki and we can’t wait for you next visit.
"Honeymoon in Paradise"
We were treated well from the moment we arrived to the moment we left. The only one complaint was our room was located next to some sort of housekeeping facility, and there was banging on our wall, on-and-off, from 8AM until 10 PM. The room was great in terms of cleanliness and comfort. There were few outlets in good locations however, so be aware […] of that. The bathroom is also small, but quite nice. Read moreGenuine Expedia guest review
Response by The Royal Hawaiian, A Luxury Collection Resort It is wonderful to hear that you so enjoyed our Royal treatment and found your guestroom to be so clean and comfortable. Thank you also for commenting on our excellent beachfront access and many relaxation areas. We are sorry to hear however that you encountered noise next to your room and we have followed up with housekeeping on this unusual instance to ensure it does not happen again. We greatly appreciate your feedback and thank you for sharing your Honeymoon with us.
This is older hotel , beach front location , how ever rating should only be 4 star at the most . Service desk short of help , only one person , and more customers have to wait . When I check in I ask for twin , but they only have king size bed , but he promised to send extra bed . The extra bed never came . Any way knowing all of this I will book another […] hotel . Read moreGenuine Hotels.com guest review
"Not a luxury hotel,"
When we checked in we were not told where the parking garage was. We followed a valet parking guy to find it. It would have been nearly impossibe to find We got incorrect info from a concierge on car route The wall switch by entry door turned on fan and overhead light. The light/fan had two chains to turn either one on or off, but chains were too […] high to reach. When I asked to bellman how to turn off either of them he told me to jump, which he did to. Later in our stay maintenance fixed the chains, but not really. They made one chain longer by taking off part of the other one. Then we could reach one chain, but we would have had to stand on the bed and jump to get to the other one. The room had a lot of dust on several surfaces. The TV had very few digital stations, and there was no guide to see what was on and when. The only way to do it was to go station by station, and it was very slow in reacting to the remote. So we called down to ask how to get a guide, and the person who answered said to try a certain channel, which didn't have the guide, then she said to try another channel, and it didn't have the guide either. So she said she would have housekeeping bring up a TV guide. Well, they brought up another remote. When I told them what we really wanted, he told us they have guide or any way of seeing what was on. There were other disappointments. This hotel is billed as part of The Luxury Collection, and it's priced that way. Luxury this was not. Read moreGenuine Expedia guest review
"A Rare Treasure"
This is our second year going back to the Royal Hawaiian. It is a very special hotel that has stood the test of time. The decor, location and ambiance cannot be surpassedGenuine Expedia guest review
"couldn't be better"
Everything was great! They gave us a bottle of champaign with The Royal Hawaiian labels for our honeymoon! wonderful treat for a honeymooners. wish could've stayed longer!!!Genuine Expedia guest review
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