"Hotel staff was very accommodating and friendly"
We had a late flight going home, the hotel let us stay until 9:30 pm for a reasonable price. It had rained all day and it was a lot more comfortable waiting in our hotel room.Genuine Expedia guest review
"Great location, food and service"
Food was great in all the restaurants and lounge Service was very attentive Nice beachfront Outdated bathtubs but bathrooms were overall nice. Marble shower stall but porcelain old bathtub You can tell it was a refurbished hotel but nicely done - original ritz Carlton. Gold suite had great continental breakfast! I would return again.Genuine Expedia guest review
Response by The Fairmont Orchid, Hawaii Aloha, And thank you for your review. It is very gratifying to know that you enjoyed your stay very much, and we look forward to welcoming you back soon! Mahalo, The Fairmont Orchid, Hawaii
"Best and most protected beach"
Beautiful property with great private beach access to a protected cove. Want to see turtles (yes, sea turtles)? There are a half dozen or so who sun on the rocks and feed in the cove so makes for great snorkelling.Genuine Expedia guest review
The Fairmont Orchid is a small family-friendly property with a lovely beach, protected lagoon, easy snorkeling, golfing, tennis, a historical walk, good variety of restaurants and close to several sight seeing and shopping opportunities. We had a lovely time at this relaxing resort.Genuine Expedia guest review
Response by The Fairmont Orchid, Hawaii Aloha Amy, thank you for your feedback. It is wonderful to know that you had a relaxing time at The Fairmont Orchid, and enjoyed the many fun activities that our resort, and Hawaii Island, have to offer. We look forward to your next visit! Mahalo, The Fairmont Orchid, Hawaii
"A Relaxing Stay"
Had a very relaxing stay at this gorgeous resort. It doesn't have as much stuff for kids as some others so it's quieter...which we like. The food at Norio's Restaurant is excellent. Only complaint is the high ($13.95 per day) wifi fee and the fact that unless you pay for premium wife (which costs even more), it's very slow. The location is beautiful […] but far away from anything else which makes it hard to go out to dinner at a different place. Read moreGenuine Hotels.com guest review
Incredible location, excellent service. Everything was perfect. I'd go back in a second.Genuine Expedia guest review
The Fairmont Orchid is one of the finest properties we have ever stayed in. We are world travelers staying only in 5 star hotels. This hotel is the finest hotel in the Hawaiian Islands; even better than the 4 Seasons... This property is has everything you could want: Beautiful landscaping, elegant rooms, spacious balconies, great ocean views, excellent […] restaurants and impeccable service! Need I say more? Book an ocean view room; not ocean front...because you will want a view of the luscious lawns,gardens and flowers and the architecture which is beautiful in itself! Read moreGenuine Expedia guest review
"An island of luxury"
FabulousGenuine Hotels.com guest review
"Beautiful location & amazing service!"
We spent just four days at the Fairmont and we definitely weren't ready to leave. We had a beautiful partial ocean view room where we could hear the waterfalls. The Fairmont is a big facility but the service still felt very personal and caring. Our daughter loved the beach, the water activities and we appreciated the safe lagoon where she could swim […] all day. Definitely get the activity pass so kayaks, paddle boards, snorkeling gear is all included. We enjoyed the poolside deli for breakfast in the mornings and had one dinner at Brown's which we thought was a bit overrated for the price. Read moreGenuine Expedia guest review
Great hotel. Plan to return.Genuine Expedia guest review
This is my second stay at the Orchid. Beautiful hotel and property. Great pool area.Genuine Expedia guest review
After a stay in tokyo and then on Oahu, this was our last stop. And I wished it had been longer. Loved the resort facilities w the lagoon and the wonderfully warm beautiful spacious pool. Had trouble finding the whirlpool as "hidden" and then my 3 y old wasnt allowed which was a bummer so had to take a pass but I get the concern. We didnt wind up eating […] at browns but hale was ok. Nearby shopping center was a great resource and monstera there was amazing. Staff was so welcoming and friendly and for the first time in 2 weeks I truly felt comfortable w letting my kids be kids. It was a nice resort for couples or families, laid out in such a way that both could coexist peacefully and families were at home. Would definitely come back. We didnt partake of room service as that set up was my one gripe..prices were better than most places but delivery charge and high service charge w verbiage that stated that that didnt all go to the staff so you were welcome to tip. Seriously? After delivery charge plus 24% gratuity I was supposed to tip again? That was the only thing I took issue w so I didnt use it. Read moreGenuine Hotels.com guest review
We stayed in Four Season on Maui, and the hotel was great. And then we wanted to experience different hotels on big island, since we thought staying 4 nights in one hotel would be boring. So be choose to stay in this hotel before we move to four season. But it turns out to be a total MISTAKE! The hotel was like a nightmare in our vacation!!! We booked […] a ocean view executive suite, however, there was no ocean view at all!!! Also, they put us on the ground floor and the room just has no view and very humid! We called the front dest to ask for a room change, and the front dest woman was very rude. She barely was trying to have a fight with us. she said" If your question was do we have another room? then my answer is NO." Ok, I mean our room costs like more than four season per night, and I think this is not the service we deserved. The room is also very bad, with the coffee machine broke, the kettle has mold inside, the bathtub is very dirty, and the toilet would not flush. Anyway, my worst hotel experience!! Would not choose to stay in any Fairmont hotel anymore!! Read moreGenuine Hotels.com guest review
From the time we arrived to the time we left, our entire experience at the Fairmont Orchid was exceptional. Beautifully lush groups, immaculate facilities, and courteous and helpful staff were the norm here. They have truly set the bar high for anywhere else I might ever think of staying on the Big Island. My only regret... Having to leave. Thanks for […] the great experience! Read moreGenuine Expedia guest review
Resort was very clean. We had a garden view room which looked out at the waterfalls . Staff was great and very helpful. Would defiantly come back and stay at the resort again.Genuine Expedia guest review
"Great option at a good price point"
Stayed 3 nights during my honeymoon. Front desk manager could not have been ruder and our room was 3 hrs delayed checking into. In general it seemed like majority of the employees were just going through the motions of work, with the exception of the bell hops who were great. It's a shame the staff is so unpleasant because the hotel itself is lovely […] and for the price in comparison to near by hotels, an excellent stay. Read moreGenuine Hotels.com guest review
My boyfriend and I had a wonderful time. Very relaxing . Beautiful weather and beautiful resort. Perfect for just relaxing . Close to beach . We were up early every morning and felt like we got the most out of time spent there. Nice shuttle to shopping that was close by. We enjoyed the food at the resort as well ...We would stay there again .Genuine Expedia guest review
"Luxurious Hotel on the Beach"
Everything about the Fairmont Orchid was superb. The staff are friendly, and enjoy their jobs. Every encounter with hotel staff, from housekeeping to reception are polite, helpful, and attentive. The rooms and grounds are immaculate. The four restaurants are all exceptional; staff could answer questions about menu preparation clearly, and without hesitation. […] The outdoor facilities are beautiful, with a safe swimming area. There is plenty of shade available to prevent sunburns. Restaurant staff are available at the beach for small meals and beverages. One can feel pampered and well cared for at the Fairmont Orchid! Read moreGenuine Expedia guest review
Wonderful stay , very good food , wonderful staffGenuine Expedia guest review
"Daughter in World Championship Ironman!!!!"
went to Kona to watch our daughter compete and FINISH in the World Championship Iron Man....didn't want a condo.. wanted to be treated and pampered...never had such great service as we received from the "entire" staff of this beautiful hotel....everyone should stay at the Fairmont at least once!Genuine Expedia guest review
"Terrible for people who smoke"
Everything including the staff was great and super friendly except all the rooms were non smoking and what is worse is that despite having an open air deck attached to the room, even there smoking was prohibited. Smoking areas kin the whole complex were few and far apart. My wife is a smoker and for her this holiday was not enjoyable at all. The smoking […] policy is TOO strict considering it is a place to relax and enjoy. Also the hotel is in the middle of nowhere and being a luxury hotel, it is not expected that there will be no room service after midnight. Won't go there again. Read moreGenuine Hotels.com guest review
"Beach, Pool, pampered-like comfort"
For the price we paid, a great value. the rooms sizable, tasteful, huge functional & attractive baths; we choose a standard room and were very pleased despite no water view. The beach is somewhat small but nice and protected so ocean swimming is safe. The staff was very good & professional, and the staff at the Deli could not have been more filled with […] "Aloha". The restaurants were pricey and parking pricey, but overall a great experience and wonderful way to spend our last few days in luxury. Read moreGenuine Expedia guest review
Nicest resort I've ever visited. Can't wait to get back.Genuine Expedia guest review
"Great place to relax"
We stayed 3 nights mid September 2013 and it was excellent to relax and forget about work! It is a 30min drive from the airport so quite isolated from the other hotel areas. This is good if you want to relax but not so good in terms of food-there are 3 restaurants and a deli so when you get bored of those, you need a car to go somewhere else.Genuine Expedia guest review
"Nice hotel, pricey restaurant"
The hotel is nice, with a good artificial beach that is perfect for kids and snorkeling. The restaurants are nice with good food but they are too pricey, even compared to other similar hotels the restaurants in this one are too pricey.Genuine Expedia guest review
"An oasis carved out of an Aa lava field"
Driving from east to west across the big island, you realize the hotel grounds were bulldozed out of a miles long and wide Aa lava field. The hotel grounds and beach are man made but really beautiful. It is fun to eat outside near the beach. The rooms are first rate. Nothing of much note near the hotel. 40 minutes away from KOA airport.Genuine Hotels.com guest review
Great setting and facilities ! Excellent tennis courts. The layout is friendly and hospitable. Would go back any time.Genuine Expedia guest review
We were woken up by early construction on the floor above us, but after we complained we were moved to a new room on the other side of the hotel. The room keys stopped working again and again, and the staff kept blaming it on us putting it close to our cell phones. The room was clean and comfortable and the bathroom was spacious in white marble. The […] grounds and gardens are lovely, but it's hard to find the right path to your room, restaurants, pool, beach, etc., they wind about, but don't actually start or end where you need them to. We could never find the hot tub, the rooms terrace was covered in bird droppings and the deli staff were very unfriendly. But the lounge was comfortable and the food was delicious, and Browns restaurant was very pleasant as well, and has great sunset views. Read moreGenuine Expedia guest review
"3rd Trip to Fairmont Orchid"
Revamping the rooms made them appear like any other hotel room in any other City in the world. We come to Hawaii to relax and expect to see Hawaii reflected somewhere in our room and not just look out the door. The décor is full of hard edges and bland everything that reminded us of the our parent's home décor in the late 50's and 60's. What did you […] do with the flowers!? There wasn't even a single flower on the very expensive meal at Brown's or the lobby bar of the over the top breakfast buffet. Why not!!!!? The main flower display in the lobby was pitiful - reminiscent of something you might see in a bargain basement hotel, not the Fairmont Orchid. The orchids that are along the lobby bar are nice but they look like 2" pots for a 6" space. Having wifi and internet connections are important but it appears the Fairmont lost its aesthetic senses when it added the ability to surf the net, rather than the waves. Read moreGenuine Expedia guest review
"Very Expensive and isolated from any town area"
Great if you want to be in a resort only area. No town or city to walk to at night; highly isolated location. Beautiful beach/lagoon area was nice to swim in for one day. Pool was crowded and too warm. Breakfast cost more than $100 for 3 people and was a long wait.Genuine Hotels.com guest review
"Solid, but not above-and-beyond"
Beautifully-kept property, but some rooms don't offer much of a view at all (e.g. the one we got). Also, noticed that receptionist and restaurant service didn't provide the five-star friendliness and helpfulness that we expected.Genuine Hotels.com guest review
"Great hotel and location on the big island"
Everything was really nice. Staff was great. The food was not as good as I expected, but was acceptable. Just overpriced for what quality you get. Did not like the internet charge and the server hijacking. Could not use my iPhone to surf web or get email without using their server. Had to leave site for my phone to get email and web.Genuine Expedia guest review
"Wonderful relaxing hotel"
First class service, wonderful location with good beach access, large pool, rooms a bit on the small size and limited ocean view.Genuine Expedia guest review
"Beautiful hotel, friendly staff."
My husband and I stayed for three nights here and really had a great experience from the minute we walked in the door. The valets let us park our car out front whiule we got situated AND ate dinner. The bell man told us about a gracery store down the street so we could get our own supplies (a lot of times, hotels don't do this so that you have to buy […] their $5, 16 ounce water), etc. I would say that the food/restaurants are not great. they are expensive and not tasty enough for the price tag (we ate at Hale Kai for dinner and lunch, breakfats one morning and dinner at the sushi restaurant). Also, there are signs everywhere that told us the yoga schedule but didn't say anywhere that there is a $20 cost per class. That was annoying since I had just finished a nice beachside class and then it was "surprise, that 45 minutes just cost you $25" - I added tip. Other than the food and the yoga thing, it was a great hotel and we would return. Read moreGenuine Expedia guest review
Very beautiful and well kept resort. The staff was very friendly and concierge was well informed about local attractions. Our room was spacious and the bathroom was very nice (equipped with two sinks, a toilet separated by a door, a bath tub, and shower)- perfect for 2 people. My friend commented that the housekeeping staff were "like ninjas", considering […] the fact that they came by twice a day, did an impeccable job, and yet we never saw them! If I had to be picky- the beds were too soft and we had to drive half an hour to kona for some night life.... otherwise, perfect! Read moreGenuine Hotels.com guest review
We stayed 6 nights at the Fairmont Orchid for our "babymoon" in late August! My wife loved this hotel and did not want to go back home! The hotel room, grounds, pool, and beach are great for kids!Genuine Expedia guest review
"This hotel is great."
Great location, beautiful landscape friendly and helpful staff.Genuine Expedia guest review
"This is not a five star hotel!"
The refrigerator needs an upgrade. So old and tiny! The water is calm but not that clear. We walked along the trail in the area and saw much better beaches than this one. Service was slow. We asked for slippers. 6 hours later, they still were not there. We had to ask for them again. They gave us water late at night instead of in the afternoon.Genuine Expedia guest review
""Ocean view" rooms and parking"
Beware that the ocean view rooms do not have straight on ocean views- they are angled balcony views at best. Probably best not to spend the extra money and just opt for a garden view room, save your money for a massage!! Also - be prepared to pay big time for parking, both valet and self park are SPENDY!Genuine Expedia guest review
"Overpriced, dirty, bad service, lots of kids"
This place was a big let-down especially since we booked it because of the good reviews. When we checked in, the woman at the desk expressed that we weren't given leis when we walked in, but she never gave us any. Neither of the keys they gave us upon check-in worked, and then when I walked all the way back to the front (it's a big facility) have them […] remade, only one of the two replacements worked. Our balcony was covered in a sticky soda spill from one of the previous occupants, and when we called to ask them to mop it, no one was sent. When we called back, someone came, but he didn't mop the balcony, he swept it (we watched him from the pool), so the sticky stuff was never removed. The man that cleaned it also left the porch door open and let in a cockroach (on the wall) and a gecko that by boyfriend later found in his suitcase. Bad prices on everything and you have to pay $17 p/day to park there (no there aren't other parking options). Lots of kids (sometime unmonitored by parents) and japanese couple on their honeymoons taking pictures of the pool (still can't figure that one out). Also, there seem to be lots of people that never leave the resort. We actually heard someone say "If I could stay in this town my whole life, I would." This place is for rich people that don't care they're overpaying an arm and a leg for poor service and dirty rooms and don't want to actually experience Hawaii. Read moreGenuine Expedia guest review
Our entire stay was fantastic! The resort is surreally beautiful. The hotel staff is genuinely friendly and the hotel is very well run. Eating onsite is very expensive, but there are stores just down the road where you can pick up groceries and snacks.Genuine Expedia guest review
Gorgeous landscaping and beautiful buildings. Nice big pool plus beach front (best of both!). Turtles hang out at one area on the property that they have roped off, so it's nice to see them close up. Staff was terrific and rooms were clean and comfortable. Restaurants on site very expensive ($125 for breakfast buffet for 4), but everyone is friendly […] and hospitable, even the towel person by the pool. Valet personnel were also very friendly and helpful to everyone. We had extra charges on our bill that someone fraudulantly charged to our room, and the front desk person was very pleasant to work with in getting them taken off. Hotel is a good 30 minutes from the airport with pretty much nothing on the road in between. Plan to drive at least 1/2 hr. to get anywhere - definitely need to rent a car here. Overall, beautiful hotel and great service; however, a bit expensive. Read moreGenuine Expedia guest review
"Perfect...as always with Fairmont!"
My husband and I just returned from 4 days on the Big Island at the Fairmont Orchid and it was exceptional! All of the staff (especially Gerald, the concierge) went out of their way to ensure a perfect vacation for us! If I have any critiques of the hotel (and trust me, these are minor and more nit-picky than anything) -- they could have used an additional […] waiter taking poolside drink orders, since it did get a bit busy later in the week; and the toiletries provided in the room had a very strong perfume scent that I didnt particularly care for. Dinner at Brown's was good -- the ahi poke wasn't the best we've had, but the surf and turf more than made up for it. Rent a beach or pool cabana for the day, complete with bottled water and snacks. P.S. -- Fairmont Presidents Club members get a discounted price, and joining presidents club is free! Make sure you join before you go! Stop by the grocery store at Shops at Mauna Lani to stock up on snacks, drinks etc (there is an empty mini fridge in each guest room); you can even get fresh sandwiches made if you are going out for the day...maybe to the volcano?? Go off property for dinner at Napua at Mauna Lani Beach Club -- amazing food, and I think the Fairmont shuttle might even take you there (we drove over, so I'm not sure). Fairmont doesn't offer coin-op laundry services, so we went over to a nearby mega-resort that had a coin-op launderette. Most likely reserved for guest use, but it wasn't posted....so we took advantage! Read moreGenuine Expedia guest review
"Nice Hotel, great facility."
My 8 and 10 years old boys enjoyed the Lagoon the most. We hardly used the pool, since the Lagoon is the major point of interest. Paddle boards, Kyack, sonrkling and quite beach.Genuine Expedia guest review
The hotel is right on the water, and the views are excellent. The Hotel is immaculate, and the staff was incredibly helpful, from driving tips to dining suggestions. The concierge service was excellent as well, and they really knew their stuff and were very helpful.Genuine Expedia guest review
Excellent location. Probably some of the best snorkeling on the island at the resort. Rooms are nice and relatively clean. Housekeeping was adequate but not stellar. Purchased room with partial ocean view which ended up primarily being a view of the golf course on the first floor but minimal if any ocean view. Restaurants are fair. Brown's Restaurant: […] food was fairly good; service one night was good and next time was not very good (including a fairly rude busboy). Sushi restaurant was o.k. Fitness center was very good and spa has a small central location but the various locations for massage (ocean, waterfall or spa center) are really nice (recommend the waterfall area). Read moreGenuine Expedia guest review
"Nice Hotel, Great Staff, Excellent Maintenance"
Very Nice experience in Hotel, Excellent Beaches & Views.Genuine Expedia guest review
It was a wonderful time to spend with my husband in paradise.Genuine Expedia guest review
The Fairmont Orchid is right on the ocean with a calm lagoon for snorkeling and paddle boarding. It's clean and offers everything needed and more! The food is delicious and they offer many gluten free options. It is a long walk from your room to the parking area.Genuine Expedia guest review
Overall excellent. Lagoon great for children. Grounds well designed and kept. Staff very attentive. Internet connection subpar.Genuine Expedia guest review
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