All hotels in Kamuela, Hawaii, United States of America
1 room, 2 adults
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1 N Kaniku Drive Kohala, Kamuela, HI, 96743, United States of America, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 369 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    4.2
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A great stay at the Fairmont Orchid! Everyting was very convenient and it was a beautiful setting.
Genuine Expedia guest review
Other trip Aug 25, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel, great beach, great staff. Loved our stay.
Genuine Expedia guest review
Other trip Aug 24, 2014
A Traveler
US
3.0 / 5Good
"Great location, beautiful grounds, rooms need help"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The Fairmont Orchid is a beautiful facility with great grounds, pool and beachfront. The staff are very friendly and helpful. However, our room left a little to be desired on several fronts. The beds were comfortable and the room had a nice size refrigerator, but the floor was extremely dirty which we found to be unacceptable since it is tile. We complained about the floors on day 2 of 7 but they didn't seem to clean them very well at any point. We took to keeping towels on the floor so our feet would stay clean. The power outlet on the nightstand was not working and was never fixed even after mentioning it to the front desk on day 2 of 7. One of the louvered lanai doors was also broken and never repaired. I expected a lot more from a Fairmont property - there didn't seem to be any attention to detail (at least in our room). The food options at the hotel also left a lot to be desired and the prices were pretty high - even for a resort. Because of the lack of food options we only had 2 meals on property - the first night we arrived and the last morning before we departed.
Genuine Expedia guest review
Other trip Aug 22, 2014
Erika
US
5.0 / 5Outstanding
"Facilities are inviting, warm and tranquil, classy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We cant wait to return its that nice. Decor is classy and muted. Grounds are impeccable. Beach is beautiful and isolated. A real jewel when you visit other resorts in the area and compare. Staff has all been truly wonderful. We haven't had a vacation in 2 yrs and this is the way to pow hana!
Genuine Expedia guest review
Other trip Aug 16, 2014
p
US
5.0 / 5Outstanding
"Fabulous resort!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I highly recommend this resort. The staff is wonderful and the resort itself is gorgeous. Truly an amazing experience! A must go!
Genuine Expedia guest review
Other trip Aug 12, 2014
Elise
US
5.0 / 5Outstanding
"Fun under the sun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I went there for out honeymoon and loved it! Rooms were nice, great staff, and food was outstanding. We will definitely come back!
Genuine Expedia guest review
Other trip Aug 11, 2014
A Traveler
US
5.0 / 5Outstanding
"great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel. Friendly staff and the rooms very big, comfortable and very clean.
Genuine Expedia guest review
Other trip Aug 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything is good, just 2 slight cons: 1. Food is expensive. But there is a free shuttle to supermarket (3 minutes) which sells great food - sushi, seafood, beer, and etc. 2. Beach is small, but sunset is awesome.
Genuine Expedia guest review
Other trip Jul 29, 2014
Mason
US
3.0 / 5Good
"Great hotel but room types a little misleading"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
So the hotel is beautiful and amazing. My one issue was selecting the room. I decided to upgrade to the Ocean View room instead of the Partial Ocean View room. Well the Ocean View room only has a partial ocean view...
Genuine Expedia guest review
Other trip Jul 20, 2014
Scott
US
5.0 / 5Outstanding
"First rate experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Just wonderful. Staff are incredibly friendly. Must be among the best in Hawaii
Genuine Expedia guest review
Other trip Jul 18, 2014
A Traveler
US
5.0 / 5Outstanding
"A piece of paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our first trip to Kona and the Fairmont and it will not be our last. Everything was perfect. The staff was friendly and helpful. The food was delicious. We ate at all of the restaurants except the sushi bar. The snorkeling bay was a lot of fun. Our room was a partial view of ocean and it was an awesome view.
Genuine Expedia guest review
Other trip Jul 16, 2014
M
US
2.0 / 5Fair
"BRING LOTS OF MONEY"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
This resort will nickel and dime you too death so bring lots of money. The restaurants on site are way over priced and the service is horrible. Be prepared to spend 25.00 on a burger.
Genuine Hotels.com guest review
7 night family trip Jul 3, 2014
Jayme
US
4.0 / 5Excellent
"Resort Costs"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Resort prices, nickel and diming in the computer room, prices at the beach hut, etc.. This is a nice hotel, but like most hotel resorts, after they already have the high resort nightly fee, they still want to over charge on everything you can pay for. Otherwise, the experience was nice, activities were nice, being able to order food on the beach is nice.
Genuine Hotels.com guest review
3 night romance trip Jul 3, 2014
Roadworrier
US
3.0 / 5Good
"Nice hotel, but it'll cost you!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel is nice, I don't have a comparison on the Big Island, but I travel a lot and my assessment of this hotel is that it's nice but overpriced. The good: It's right on the beach, has a nice pool, friendly staff. The not-so-good: It's dining is overpriced for the quality of food, they charge a daily "amenities" fee for being on the resort, they charge a daily parking fee. If I go again, I'd likely do a condo rental and skip the resort scene
Genuine Expedia guest review
Other trip Jul 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Awesome resort with plenty to do."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was an amazing resort. The grounds were beautiful to wake up to every morning. My 2 boys ages (10 and 8) enjoyed the pool and activites offered at the private beach. I would definitely recommend this resort.
Genuine Expedia guest review
Other trip Jun 28, 2014
A Traveler
US
5.0 / 5Outstanding
"nice hotel with nice facility"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I didn't really stay in the hotel. The pool was 24 hour heated which was nice. The private beach was okay, going to other beach (eg. Kona) was much better.
Genuine Expedia guest review
Other trip Jun 23, 2014
Jennifer
US
5.0 / 5Outstanding
"Quiet, comfortable and classy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great recent stay at the Fairmont Orchid! The staff went above and beyond to make our time there special. The beach was quiet and didn't feel crowded at all. Highly recommend the cabanas! Dinner at Norio's and Brown's was fantastic -- as a matter of fact everything we ate and drank during our stay was delicious. We can't wait to try other Fairmont resorts, or come back to the Orchid!
Genuine Expedia guest review
Response by The Fairmont Orchid, Hawaii
Aloha TT, thank you for your great review. We look forward to welcoming you back!
Other trip Jun 20, 2014
TT
US
4.0 / 5Excellent
"Deluxe Water View is NOT full water view"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    3.0
Overall, the resort is located on a nice stretch of beach. The bay is small, but enough for some dipping. The room itself is comfortable and the bed is very nice. We also dined on the beach a couple of times, and that was a great experience. However, two things bothered me. First, we decided to pay extra for the Deluxe Ocean View room. However, when you are in the room, all you can see is the golf course. You have to go almost all the way to the balcony to see the water on the side. I will NOT call that a deluxe water view. I feel the descriptions on the website is misleading. To be fair, after we complained about the room, they gave us a meal credit for a restaurant on site. Still, I still felt disappointed about my view. Secondly, during our stay, they were renovating parts of the hotel, and as a result, we had to walk very far to get to the waterfront. At first, they didn't even block the construction area, so I got to witness the torn down hallways and wallpaper. Not quite nice for what I thought I was paying for.
Genuine Hotels.com guest review
5 night trip May 30, 2014
Dragonboatgirl
US
5.0 / 5Outstanding
"Fantastic hotel with beautiful beach and pool"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Spent a week here with my wife and daughter, the website does not do this hotel justice. Gorgeous uncrowded beach and huge pool, friendly staff, excellent food (it's pricey though!). We will return to this one!
Genuine Expedia guest review
Response by The Fairmont Orchid, Hawaii
Thank you so much for your amazing review! We look forward to welcoming you back.
Other trip Jun 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Pure perfection"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We are world travelers and it is safe to say we have never had the "perfect" experience until the Fairmont Orchid. We stayed in an Executive Suite and never wanted to leave. The room was amazing. Incredibly comfortable bed, everything modern and brand new, top of the line in every way. Awesome bathrooms. Can not recommend this more highly. And the secluded beach at night is one of our best memories.
Genuine Hotels.com guest review
3 night trip with friends May 23, 2014
Cecil
US
4.0 / 5Excellent
"Very nice hotel with a great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was our third trip here and we still love the place. Friendly staff, comfortable accommodations, and great food. There are activities to take advantage of on the property. No complaints about this place from us!
Genuine Expedia guest review
Other trip Jun 8, 2014
Laura
US
5.0 / 5Outstanding
"Good time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed for 5 nights and had a good time. The rooms were clean and comfort, the premises were good well maintained. The staff were courteous and helpful. I would recommend and would love to come back.
Genuine Expedia guest review
Other trip Jun 7, 2014
bmwaustin
US
5.0 / 5Outstanding
"Super Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Would definitely recommend staying here.
Genuine Hotels.com guest review
6 night family trip May 28, 2014
A Traveler
US
4.0 / 5Excellent
"Hotel was stunning ~ spa was amazing!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel was amazing ~ food was exquisite - pool was gorgeous & staff was top notch ~ would highly recommend this gorgeous place!
Genuine Expedia guest review
Response by The Fairmont Orchid, Hawaii
Aloha Kimberly, thanks so much - we love your review! We look forward to welcoming you back!
Other trip Jun 2, 2014
Kimberly
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The fairmont was nice, but we were very aware of the many meeting groups at the hotel. The food was also just so-so. I was looking foward to a fruity drink by the pool and they used fruit syrups instead of real pineapple, which is all over the island.
Genuine Hotels.com guest review
5 night trip May 1, 2014
Lisa
US
5.0 / 5Outstanding
"Nice & on the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Lots of options for food. Fridge in room for snacks, wine, fruit etc. all good !
Genuine Expedia guest review
Other trip May 1, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Amazing hotel! We thoroughly enjoyed everything about the hotel, just wished that the sun wasn't hiding behind the clouds so much and the wind was very strong.
Genuine Expedia guest review
Other trip Apr 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Fairmont Orchid"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent service, beautiful location, friendly staff, concierge staff helped us to book several activities and dinner reservations that made our vacation very enjoyable. I will be very happy to go back to this place anytime.
Genuine Hotels.com guest review
4 night business trip Apr 3, 2014
M. S
US
5.0 / 5Outstanding
"Beautiful, peaceful, tropical Paradise."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We enjoyed our stay at the Fairmont Orchid Hotel very much. In fact I wished we didn't have to leave at all but stay there indefinitely. The grounds are beautiful, lush, tranquil with the sound of waterfalls, fragrant from all the tropical blooms that grace the property. The food was sometimes excellent, sometimes just good, but overall we did not starve, on the contrary, we piled on some lbs :) We liked the Japanese restaurant the most, Norio's. The sushi (nigiri, sashimi) was ultra fresh and delicious. The other restaurant, Brown's, had a more beautiful setting, next to the beach, but it was a little hard to make reservations and we actually liked the food at Norio's a little more. They had corporate events and parties going on every night for the whole week we were there, which made for a little annoyance with all the activity around setting up the equipment and the tables and everything, but fortunately they didn't amount to too much noise disturbance for the regular guests like us. All in all, we had a wonderful, relaxing vacation at the Fairmont.
Genuine Expedia guest review
Other trip Apr 7, 2014
Raluca
US
5.0 / 5Outstanding
"Very nice place - we'll be back"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a lovely stay. The public areas are very nice and well maintained. We ate several nice meals at the casual restaurant right on the beach. The food was pricey but good. You definitely pay for the luxury of eating with your toes in the sand. They also have a 'deli' that's less expensive and still quite nice. The first night we had a crying infant next door to us that woke us at 6am, we asked ot move and the Fairmont was very accomodating and nice about it. They called our cell as soon as the new room was ready and a bellman came and helped us move. I also had a billing problem that I noticed once I got home, I called and the billing department fixed the problem immediately.
Genuine Hotels.com guest review
4 night trip Mar 24, 2014
Lori
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
A long way to go to sit at a pool!
Genuine Hotels.com guest review
1 night business trip Mar 17, 2014
A Traveler
US
4.0 / 5Excellent
"Excellent Trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Outstanding service, from the front desk, to the housekeeping staff, to the servers in all the restaurants on property. Beautiful setting, beautiful resort. Landscaping and maintenance of the grounds is five star.
Genuine Expedia guest review
Other trip Mar 16, 2014
Marni
US
5.0 / 5Outstanding
"Excellent!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I really enjoyed my stay with them, everything i needed was in the resort, and while the resort's private beach was not that big, it was clean, and was not crowded at all. Around 2 miles there is a shopping center, and a grocery store which i found very convenient. I would go back again to the same place whenever i have the chance to.
Genuine Hotels.com guest review
5 night romance trip Mar 4, 2014
A Traveler
US
4.0 / 5Excellent
"Hotel staff was very accommodating and friendly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
We had a late flight going home, the hotel let us stay until 9:30 pm for a reasonable price. It had rained all day and it was a lot more comfortable waiting in our hotel room.
Genuine Expedia guest review
Other trip Mar 3, 2014
A Traveler
US
4.0 / 5Excellent
"Great location, food and service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Food was great in all the restaurants and lounge Service was very attentive Nice beachfront Outdated bathtubs but bathrooms were overall nice. Marble shower stall but porcelain old bathtub You can tell it was a refurbished hotel but nicely done - original ritz Carlton. Gold suite had great continental breakfast! I would return again.
Genuine Expedia guest review
Response by The Fairmont Orchid, Hawaii
Aloha, And thank you for your review. It is very gratifying to know that you enjoyed your stay very much, and we look forward to welcoming you back soon! Mahalo, The Fairmont Orchid, Hawaii
Other trip Feb 17, 2014
A Traveler
US
4.0 / 5Excellent
"Best and most protected beach"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful property with great private beach access to a protected cove. Want to see turtles (yes, sea turtles)? There are a half dozen or so who sun on the rocks and feed in the cove so makes for great snorkelling.
Genuine Expedia guest review
Other trip Feb 3, 2014
RCWestcott
US
4.0 / 5Excellent
"Relaxation Retreat"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The Fairmont Orchid is a small family-friendly property with a lovely beach, protected lagoon, easy snorkeling, golfing, tennis, a historical walk, good variety of restaurants and close to several sight seeing and shopping opportunities. We had a lovely time at this relaxing resort.
Genuine Expedia guest review
Response by The Fairmont Orchid, Hawaii
Aloha Amy, thank you for your feedback. It is wonderful to know that you had a relaxing time at The Fairmont Orchid, and enjoyed the many fun activities that our resort, and Hawaii Island, have to offer. We look forward to your next visit! Mahalo, The Fairmont Orchid, Hawaii
Other trip Feb 2, 2014
Amy
US
5.0 / 5Outstanding
"A Relaxing Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Had a very relaxing stay at this gorgeous resort. It doesn't have as much stuff for kids as some others so it's quieter...which we like. The food at Norio's Restaurant is excellent. Only complaint is the high ($13.95 per day) wifi fee and the fact that unless you pay for premium wife (which costs even more), it's very slow. The location is beautiful but far away from anything else which makes it hard to go out to dinner at a different place.
Genuine Hotels.com guest review
4 night trip Dec 17, 2013
Julia
US
5.0 / 5Outstanding
"Magnificent hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Incredible location, excellent service. Everything was perfect. I'd go back in a second.
Genuine Expedia guest review
Other trip Dec 21, 2013
Mocha
US
5.0 / 5Outstanding
"Outstanding Property"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Fairmont Orchid is one of the finest properties we have ever stayed in. We are world travelers staying only in 5 star hotels. This hotel is the finest hotel in the Hawaiian Islands; even better than the 4 Seasons... This property is has everything you could want: Beautiful landscaping, elegant rooms, spacious balconies, great ocean views, excellent restaurants and impeccable service! Need I say more? Book an ocean view room; not ocean front...because you will want a view of the luscious lawns,gardens and flowers and the architecture which is beautiful in itself!
Genuine Expedia guest review
Other trip Dec 18, 2013
BFH
US
5.0 / 5Outstanding
"An island of luxury"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fabulous
Genuine Hotels.com guest review
4 night trip Dec 5, 2013
Kosher Shrimp
US
5.0 / 5Outstanding
"Beautiful location & amazing service!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We spent just four days at the Fairmont and we definitely weren't ready to leave. We had a beautiful partial ocean view room where we could hear the waterfalls. The Fairmont is a big facility but the service still felt very personal and caring. Our daughter loved the beach, the water activities and we appreciated the safe lagoon where she could swim all day. Definitely get the activity pass so kayaks, paddle boards, snorkeling gear is all included. We enjoyed the poolside deli for breakfast in the mornings and had one dinner at Brown's which we thought was a bit overrated for the price.
Genuine Expedia guest review
Other trip Dec 2, 2013
Leanne
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel. Plan to return.
Genuine Expedia guest review
Other trip Nov 29, 2013
John
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This is my second stay at the Orchid. Beautiful hotel and property. Great pool area.
Genuine Expedia guest review
Other trip Nov 28, 2013
shirley
US
5.0 / 5Outstanding
"Absolutely phenomenal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
After a stay in tokyo and then on Oahu, this was our last stop. And I wished it had been longer. Loved the resort facilities w the lagoon and the wonderfully warm beautiful spacious pool. Had trouble finding the whirlpool as "hidden" and then my 3 y old wasnt allowed which was a bummer so had to take a pass but I get the concern. We didnt wind up eating at browns but hale was ok. Nearby shopping center was a great resource and monstera there was amazing. Staff was so welcoming and friendly and for the first time in 2 weeks I truly felt comfortable w letting my kids be kids. It was a nice resort for couples or families, laid out in such a way that both could coexist peacefully and families were at home. Would definitely come back. We didnt partake of room service as that set up was my one gripe..prices were better than most places but delivery charge and high service charge w verbiage that stated that that didnt all go to the staff so you were welcome to tip. Seriously? After delivery charge plus 24% gratuity I was supposed to tip again? That was the only thing I took issue w so I didnt use it.
Genuine Hotels.com guest review
2 night family trip Nov 21, 2013
Sri donepudi
US
1.0 / 5Poor
"VERY DISAPPOINTING"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
We stayed in Four Season on Maui, and the hotel was great. And then we wanted to experience different hotels on big island, since we thought staying 4 nights in one hotel would be boring. So be choose to stay in this hotel before we move to four season. But it turns out to be a total MISTAKE! The hotel was like a nightmare in our vacation!!! We booked a ocean view executive suite, however, there was no ocean view at all!!! Also, they put us on the ground floor and the room just has no view and very humid! We called the front dest to ask for a room change, and the front dest woman was very rude. She barely was trying to have a fight with us. she said" If your question was do we have another room? then my answer is NO." Ok, I mean our room costs like more than four season per night, and I think this is not the service we deserved. The room is also very bad, with the coffee machine broke, the kettle has mold inside, the bathtub is very dirty, and the toilet would not flush. Anyway, my worst hotel experience!! Would not choose to stay in any Fairmont hotel anymore!!
Genuine Hotels.com guest review
2 night family trip Nov 4, 2013
A Traveler
US
5.0 / 5Outstanding
"Amazing Find"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
From the time we arrived to the time we left, our entire experience at the Fairmont Orchid was exceptional. Beautifully lush groups, immaculate facilities, and courteous and helpful staff were the norm here. They have truly set the bar high for anywhere else I might ever think of staying on the Big Island. My only regret... Having to leave. Thanks for the great experience!
Genuine Expedia guest review
Other trip Nov 1, 2013
Mike
US
5.0 / 5Outstanding
"30th anniversary"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Resort was very clean. We had a garden view room which looked out at the waterfalls . Staff was great and very helpful. Would defiantly come back and stay at the resort again.
Genuine Expedia guest review
Other trip Oct 31, 2013
A Traveler
US
4.0 / 5Excellent
"Great option at a good price point"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stayed 3 nights during my honeymoon. Front desk manager could not have been ruder and our room was 3 hrs delayed checking into. In general it seemed like majority of the employees were just going through the motions of work, with the exception of the bell hops who were great. It's a shame the staff is so unpleasant because the hotel itself is lovely and for the price in comparison to near by hotels, an excellent stay.
Genuine Hotels.com guest review
2 night trip Oct 22, 2013
A Traveler
US
5.0 / 5Outstanding
"beautiful resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My boyfriend and I had a wonderful time. Very relaxing . Beautiful weather and beautiful resort. Perfect for just relaxing . Close to beach . We were up early every morning and felt like we got the most out of time spent there. Nice shuttle to shopping that was close by. We enjoyed the food at the resort as well ...We would stay there again .
Genuine Expedia guest review
Other trip Oct 17, 2013
Ali
US
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