All hotels in Choeng Thale, Thailand
1 room, 2 adults
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10 Moo 4 Srisoonthorn Road, Choeng Thale, Phuket, 83110, Thailand, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 148 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.5
  • Condition
    4.3
  • Neighborhood
    4.3
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4.0 / 5Excellent
"Nice break"
we stayed at a too room with pool access and it was wonderful. If you stay here book a room with breakfast as it cost 25 per person and you may not want to take a ferry to the shops acrozs the lagoon. The beach is nice. For towels you only get one so if you wanted to fold one as a pillow you would have to ask for more.
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear valued Guest, Thank you for your positive review. I am pleased to know how much you enjoyed your stay with us, and hope to see you return to Angsana Laguna Phuket for another blissful stay soon. Best regards, Pancho Llamas Vice President/Director - Special projects Banyan Tree Hotels & Resorts
Other trip Jan 30, 2015
ann
US
5.0 / 5Outstanding
Wonderful hotel that has it all. Nice beach with lots to do. We were surprised at how large the resort was and it was quite a hike to our room. The next time I'll ask for something closer to the lobby. Loved the elephant entertaining at breakfast. The food was superb and the staff gracious.
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear valued Guest, Thank you for your positive rating and feedback. I am glad to learn that you enjoyed your stay with us, and I hope to have the pleasure of welcoming you back soon. Warmest regards, Albert Ocasio General Manager
Other trip Dec 1, 2014
Kimberly
US
5.0 / 5Outstanding
"Not a five star"
The five rating gets thrown around a bit much. Property is an excellent four star. Really enjoyed it. The staff was very attentive and pleasant.
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear Pipo, I appreciate your positive feedback with regards to your recent trip, especially your kind words regarding the genuine hospitality of our staff. We hope to see you return for another blissful stay in the near future. Warmest regards, Albert Ocasio General Manager
4 night romance trip Aug 12, 2014
Pipo
US
4.0 / 5Excellent
"Amazing but isolated"
The hotel was truly amazing, with excellent service, a great pool, access to the laguna and the beach, and overall great value for money. Only drawback might be the location, if you want to visit the rest of Phuket, but if you;re looking to escape and relax in a comfortable area then this is perfect.
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear valued Guest, Thank you for sharing your feedback with us and other travelers. I am pleased to learn that you enjoyed the unique setting of our resort as well as the service by our staff. We hope to have the pleasure of welcoming you back for another relaxing stay in the near future. Warmest regards, Albert Ocasio General Manager
1 night trip Jul 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Look no further, book this Resort!!"
One of the best vacations I've ever taken. The only thing that would have made my stay here more enjoyable would have been a slide from my room down to the pool. The resort staff and room were fabulous. I would recommend asking for a 2nd floor room facing the pool as the 1st floor rooms have much less privacy because they are literally next to the pool. The breakfast was amazing but a little pricy if not included in the room rate. I would also recommend booking tours with the resort, they may cost a little more but it's well worth the piece of mind when it comes to size of the tour group and how you are treated by the tour company. There wasn't a moment during my 8 day stay that I regretted picking this resort. I would highly recommend NOT booking a hotel on any other beach such as Patong or the beach's southward they were very trashy and rundown.
Genuine Hotels.com guest review
8 night family trip Apr 4, 2014
Lenny Adams
US
4.0 / 5Excellent
"Best for location..."
Good service and best of location for first visit in SIN...
Genuine Expedia guest review
Other trip Nov 26, 2013
Danny
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Loved our stay"
My family of 5 stayed at the Angsana resort villas for 9 nights mid July 2015. The villa was gorgeous, spacious and comfortable with all mod cons except a washing machine. The free wifi was great. We really enjoyed our stay. It had the benefits of privacy and comfort in the villa along with the convenience and services of a superb hotel a short drive away. We were surprised by just how far from the main hotel that our villa was, but this wasn't really a problem as we used the shuttle bus and/or our rental car to travel to and fro.
Genuine Hotels.com guest review
9 night family trip Jul 9, 2015
John
GB
2.0 / 5Fair
"Poor value for money"
This hotel has gone down hill since now that the Angsana group manages it. It is twice the price (for this time of year). Most of the staff appear poorly trained and disinterested. The local shops and restaurants have been removed making one captive to the excessively priced ones in the resort (only two open). The breakfast is poor and appears to be aimed at a particular cliental. Overall very poor value for money. If anyone remembers the resort from the Sheraton days then definitely don't come!
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear Brian Thank you for taking the time to put comments and appreciate your feedback regarding your recent stay at Angsana Laguna Phuket. I truly regret to read that you were disappointed during your recent holiday. I have addressed the issue to our Department Head in regards to breakfast service to look at it seriously. While we believe this is one of isolated problem as we have been receiving great and positive feedback as how our associate taking care of our guest. My sincere apologize for the shortfall, rest assure this problem gets fixed. The removal of local restaurants and shops over the beach that used to be a lot in the past, was beyond our hand, as that was done by the local authority. Should you may be aware off, the removal happened throughout the beach areas in Phuket and/or island. This steps were taken, believe that at some point there needs to be some control over utilizing public beaches in the island. Nevertheless, thank you for bringing this again to our attention. Hope the shortfalls did not mar your impression of our resort. We are confident to welcoming you back should you made any decision to change staying in Angsana Phuket in the future, and that we extend to you the true Angsana experience we aspire to deliver to all our guests. Warm regards, Hery Kuswoyo Hotel Manager
20 night trip with friends Jun 8, 2015
Brian
AU
5.0 / 5Outstanding
"3 bedroom villa - PERFECT!"
We stayed in a 3 bedroom villa, right on the golf course. A beautiful location and great service. Not for those looking for a cheap Phuket holiday, and possibly lot well located for most of the day tours. But if you're looking for a 5-star hotel in a quiet location, this is perfect. Only downer was that you needed to catch a tuk-tuk between the villa and the hotel as they are located quite a distance apart. These are scheduled every 20 minutes, and are free of charge.
Genuine Hotels.com guest review
3 night family trip Jul 5, 2015
Justin
AU
5.0 / 5Outstanding
"none"
is a very good resort, nice place, nice view; we must be back!!
Genuine Hotels.com guest review
4 night family trip May 21, 2015
Ming Chi
AS
4.0 / 5Excellent
"Lovely stay"
When I went it was very quiet.. room is super nice with views over the lake, staff are amazing and always friendly, check out the Spa and massage it was super professional you'll want at least 90 minutes.. good for families and couple alike I would say. Beach is a short walk away but not that close. Pool is big.
Genuine Hotels.com guest review
1 night trip May 24, 2015
Winston
GB
5.0 / 5Outstanding
"Great place to relax and vacation"
The facility isn't new and it seems it may need some cosmetic renovation. Staff is super friendly and their English is pretty good. The resort is expensive. No way around that unless you go off the grounds. Xana beach club and canal village are also nice.
Genuine Hotels.com guest review
1 night romance trip May 4, 2015
Wendy
AS
5.0 / 5Outstanding
"Great stay"
Fantastic stay
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear Gary, Thank you for your positive rating and feedback. We hope to have the pleasure of welcoming you back soon. Pancho Llamas, Vice President/Director – Special Projects Banyan Tree Hotels & Resorts
7 night romance trip Feb 25, 2015
Gary
GB
4.0 / 5Excellent
"Great family location"
Great family hotel. Good foor and super staff
Genuine Hotels.com guest review
7 night family trip Dec 20, 2014
Philip
AS
4.0 / 5Excellent
"Good"
Good
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear JAGJOT SINGH, Thank you for your positive rating. We are glad to learn you enjoyed your stay with us, and hope to have the opportunity of welcoming you again soon. Best regards, Pancho Llamas Vice President/Director - Special projects Banyan Tree Hotels & Resorts
5 night trip with friends Dec 28, 2014
JAGJOT SINGH
IN
5.0 / 5Outstanding
"Great beach and pool area. Free kayaks were great"
Excellent staff with a professional nature! Could not fault!
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear valued Guest, I am pleased to read that you enjoyed your stay with us, and that you appreciated the many complimentary activities available. I hope to see you return soon. Warmest regards, Albert Ocasio General Manager
Other trip Nov 30, 2014
A Traveler
SG
5.0 / 5Outstanding
"Paradise lost.......and found in Ansagna"
The Hotel was lovely, location better, staff even better, nice diversity amongs the customers as well. fabulous experience, would definately go back.
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Write your comment.Dear valued Guest, Thank you very much for your review. It is always a pleasure to read such good feedback! I have shared your comments with the entire team, and we are excited to learn how much you enjoyed your stay. We look forward to welcoming you back! Warmest regards, Albert Ocasio General Manager
10 night business trip Nov 4, 2014
A Traveler
GB
5.0 / 5Outstanding
"Excellent quality of resort; great service."
We are family of three, young boy, and stayed in a 2 bed suite. The quality of the room, pool, restaurants was excellent. The staff were friendly and helpful. Only complaint for the room was the sofa in the living space wasn't comfortable and the air-conditioning was too noisy to have on at night. Minor complaint overall was that we weren't told on booking that the restaurant for villa guests was being refurbished; and we weren't told that there was an a la carte menu for villa guests until the last day. Although technically 'on' the beach, you can only see it from the beach club (which was a nice bar, pool and restaurant area). There are fireworks almost nightly. There's a visit by a baby elephant twice daily - they kids loved it. No pressure at all to tip, but 50-100 baht gets a thank you from the elephant himself! Overall - it's one of the best places we've stayed. Highly recommended.
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear valued guest, Thank you for sharing your feedback with us and other travelers. It was a pleasure to read how much you enjoyed the comfort of your room, the daily sunset cocktails with canapés and the other privileges extended to you as part of this exclusive accommodation option. Thank you also for sharing some areas that you felt could be even further improved. I apologize for the malfunctioning of the air-conditioner in your room, and truly regret that in this instance we were not able to fix it as quick as we would have liked to. It would be a great pleasure to welcome you back for another relaxing stay at Angsana Laguna Phuket soon. Warmest regards, Albert Ocasio General Manager
Other trip Oct 1, 2014
Mr
SG
4.0 / 5Excellent
"Great for Kids and Adults Alike"
Pools, Beach Club, the Beach, the Elephant, the Thai restaurant, professional and friendly staff
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear valued guest, Thank you for sharing your feedback with us and other travelers. It was great to read that you and your party enjoyed your stay at our resort, and that you especially liked the daily elephant visits and private beach club experience as part of this exclusive accommodation choice. It would be a great pleasure to welcome you back for another relaxing stay at Angsana Laguna Phuket soon. Warmest regards, Albert Ocasio General Manager
2 night trip Sep 26, 2014
A Traveler
SG
4.0 / 5Excellent
"Nice weekend break"
Great property and an amazing 3 bedroom villa, ideal for a large family. With a small cozy pool, and patio area and self equipped kitchen with literally everything. As it's far from the main reception, you need to plan for shuttle which is every 20 min and the property is huge so expect some walking !! Great 3 nights stay, wish they had EPL missed the Chelsea Everton match :-)
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear valued Guest, Thank you for your positive review. I am glad to read that you enjoyed a relaxing stay here at Angsana Laguna Phuket, and hope to see you return for another blissful stay in the near future. Warmest regards, Albert Ocasio General Manager
Other trip Sep 1, 2014
Atul
SG
5.0 / 5Outstanding
"Wonderful Family Vacation"
Excellent 2-Bedroom Loft that we were second time to enjoy same room. Good villa receptionists. Thanks Angsana to provide a birthday cake for me while arrival.
Genuine Hotels.com guest review
2 night family trip Aug 20, 2014
Mr Rm 1108
AS
4.0 / 5Excellent
"Good location and service"
overall is very nice. only we have some problem when check out, they mistake over charge us double amount, thank we have copy of the confirmation. so that make me very scary.
Genuine Hotels.com guest review
8 night trip Aug 7, 2014
hiltonopae
AS
5.0 / 5Outstanding
"Wonderful!"
The resort was a beautiful place to relax and enjoy the nature that surrounded it. Only a minute walk to the beach and great activities if sign up for, I would go back in a heart beat!!!
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear B, Thank you for sharing your feedback with us and other travelers. I am pleased to learn that you enjoyed the unique setting of our resort as well as the many complimentary activities. We are pleased to learn about your intention to return, and look forward to providing you with another memorable experience in the near future. Warmest regards, Albert Ocasio General Manager
4 night business trip Aug 13, 2014
B
AU
5.0 / 5Outstanding
"Amazing Angsana!"
The entire team, from reception to cleaners to event co-ordinators where 1st class all the way. Small minor touches that make a trip from great to FANTASTIC. Looking for a beautiful place to chill out & not have to move but still have plenty of options for stuff to do, then this is it! Pools are stunning, several restaurants are devine & activities galore. Or looking for a place to have that magical wedding you have always dreamed of? We did & it was better than I ever imagined it would be. It was simply magical. Thank you Angsana, we will happily see you again.
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear Mr & Mrs Matthews, I appreciate your encouraging feedback. Thank you very much for choosing our picturesque Wedding Chapel on the lagoon as your wedding venue. It was a pleasure to read that Khun Ann and the rest of our team were able to create a truly memorable experience for you. We hope to see you return to Angsana Laguna Phuket, and to provide you with another unforgettable experience. Khun Ann sends her kind regards. Best wishes and warmest regards, Albert Ocasio General Manager
4 night romance trip Jul 29, 2014
Mr & Mrs Matthews
AU
5.0 / 5Outstanding
"3rd time. Still love it."
Gear resort, have always stated at the villas. Love the extra spoiling we get with breakfastt in bodega grill, afternoon cocktails, and stunning accomidation, will be back again.
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear valued Guest, Thank you for sharing your experience. I am pleased to learn that you enjoyed the comfort of your villa, and that you appreciated the extra privileges, including the club breakfast and daily sunset cocktails & canapés, that are part of this exclusive accommodation option. We hope to have the pleasure of welcoming you back soon. Warmest regards, Albert Ocasio General Manager
Other trip Aug 4, 2014
louise sydney
AU
5.0 / 5Outstanding
"3-bedroom villa ideal for families with children."
The villa we stayed in was very clean, well equipped with modern amenities, and the private pool was a big hit with my daughter. I watched the World Cup 2014 finals from the comfort of the living room on their huge Samsung LED TV. We stayed out mostly during the day, but when we came back in the evening the room had been turned down with the beautiful scent of essential oils from the diffusers wafting through the air. Food at the resort is rather pricey, but you can pop over to any number of local restaurants along the beach (do try Lotus Restaurant) or just outside the resort, some of which even provide a free shuttle service to and from the hotel lobby. The beach was practically empty due to the red flag warnings, but it is a very nice and long beach, great for jogging or horse riding. If you're renting a car, you'll be pleased to know that valet parking is free, and if you decide to drive out of the resort to try one of the restaurants along Cheong Talay road, parking along the road outside the restaurants is also free and very easy. The buffet breakfast at The Market Place is good but nothing spectacular, maybe just the egg station which does eggs however you like them that stands out. Do arrive early around 8.30am to get a seat inside as there are quite alot of mosquitoes and flies outside, and also to catch the very cute baby elephant that comes every morning from 8.30am - 9.30am. Watch him play the harmonica and grunt thank you when you give him money!
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear Ben, Thank you for your encouraging feedback in relation to your recent stay. I am glad to read that you enjoyed your holiday at our scenic resort. It is great to hear how much you enjoyed the comfort of your Angsana Pool Residence, and I hope you also enjoyed the many complimentary privileges that are part of this exclusive holiday experience. We hope to have you and your family back for another blissful stay in the not too distant future. Warmest regards, Albert Ocasio General Manager
Other trip Jul 16, 2014
Ben
SG
5.0 / 5Outstanding
"Fabulous Resort, Great Staff. Would Recommend!"
We stayed in a 2 bedroom loft which was spacious & clean. This was a family holiday with two of our children (9 & 13) & also our first visit to Asia. The staff were friendly & service outstanding. We have travelled a bit & the service here exceeded most other places we have visited. It is obvious many have tried hard to master English & they are incredibly attentive. The resort is in a great location: 25 mins to Patong & 30 mins to Phuket Town. We also did Phang Na province (1.2 hrs). Right on the beach & the pool snakes through resort so most rooms are located close to some part of the pool. The cleanliness of the resort was outstanding. Rooms are serviced every day plus they do a turn-down service in the evening. Really exceptional. WIFI was free but not always great. We have experienced this a lot at resorts around the world so I think it's more the technology, not the hotel. It was low season when we went so it was quiet, particularly at night. Many rooms were being renovated too. To make this place PERFECT, I would suggest a games room for the kids, with some amusement games, dedicated pool table, table tennis table &/or air hockey table, some vending or ice cream machines for treats. This could easily be accommodated in the room opposite the gym, which was empty when we were there. That is my one and only suggestion for improvement. Thanks Angsana!
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear Caz112, Thank you for providing us with your valuable feedback. I am very pleased to hear that you enjoyed your time at the resort, and that the service and genuine Thai hospitality of our staff were to your liking. I appreciate your feedback with regards to a dedicated games room with kids amenities. In fact we do have various game areas, including an arts & crafts gallery, kids library, and internet/games corner in our Tree House Kids Club. Our recreations team has put your suggestion with regards to the table tennis table into action. We have also equipped XANA Beach Club with a pool table. I hope your children have the opportunity to experience these various aspects during a future visit. It would be a true pleasure to have you and your family back as our guest in the near future. Warmest regards, Albert Ocasio General Manager
10 night family trip Jun 27, 2014
Caz112
AU
4.0 / 5Excellent
"Very nice and comfi"
Was pretty nice and comfi
Genuine Hotels.com guest review
1 night business trip Jul 1, 2014
léa
AS
4.0 / 5Excellent
"Great Resort"
The resort had everything you needed for a great holiday!
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear valued Guest, Thank you for sharing your feedback. I am pleased to know that you enjoyed a relaxing holiday at our resort. It would be great to have you as our guest again in the near future. Warmest regards, Albert Ocasio General Manager
Other trip Jun 23, 2014
TH
AU
5.0 / 5Outstanding
"Angsana..Paradis"
The whole experience was excellent. Customer service was friendly and prompt. Room was clean. Easy just to stay put and or do other activities as you like. The free bus to the local village was convenient also some of the local restaurants and massage/spa's offer free shuttle services pick up and return to the Hotel. It was good to be there in low season as the humidity was bearable and I can imagine in high season it would be to hot. Less people around too.
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear Moira, I appreciate your positive feedback in relation to your recent stay. We hope to be able to welcome you back as our guest soon for another memorable holiday experience. Warmest regards, Albert Ocasio General Manager
Other trip Jun 20, 2014
Moira
AU
3.0 / 5Good
"Bayan tree"
Gallery shop should be nearby restaurant, shower area inside bathroom must improve eg. No door inside to stop the water spraying outside while taking shower and water flowing through the shower head is too slow not efficiency. Only some of the staffs greetings in the morning when bump into.
Genuine Expedia guest review
Other trip May 9, 2014
David
SG
4.0 / 5Excellent
"Quiet and relaxing."
Booked here last minute looking for a getaway to Phuket. Did not want the Patong experience, and Angsana fits the bill. Relatively quiet resort within the Laguna resort complex at Bang Tao Beach. Most attractions are 25 minutes away by taxi, and local restaurants a few minutes away. Hotel restaurants are expensive and often deserted of an evening. Most guests quickly realise you can eat out at half the price outside the resort. Bear in mind you are a prisoner to the local taxi "mafia" and everyone quotes the same 300Bt fare to travel less than 5 kms. Resort facilities are good, none of the usual poolside drama of finding an unoccupied recliner. Only downside was the apparently large number of smokers staying at the resort, there are no smoking regulations, and we often had clouds of smoke coming over us at breakfast or whilst sitting by the pool.
Genuine Expedia guest review
Other trip May 4, 2014
Steve
AU
2.0 / 5Fair
"Very Disappointing"
No bed in the room for our child. We were constantly harrassed by sales staff trying to sell real holiday homes on the complex. The staff and facilities could not cope with the large numbers of guests. Queues for tables at breakfast; shortage of towels for the pool and service very poor. Dinner at the expensive Bodega Grill was poor and the service was non-existent.
Genuine Expedia guest review
Other trip Apr 26, 2014
ATS
HK
5.0 / 5Outstanding
"Wonderful stay - outstanding hotel"
Wonderful location, 2 bedroom suite spacious and well appointed. Daily buffet was exceptional and staff made the stay outstanding. Thanks Angsana
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear Steve, I appreciate the time you took to write about your recent holiday experience at our resort, both about the positives as well as the few areas you felt could be further improved. Comments such as yours are an important part of our service-evaluation process, and have been shared with the entire team. We hope to have the pleasure of welcoming you back soon. Warmest regards, Albert Ocasio General Manager
Other trip Apr 25, 2014
KLS
AU
5.0 / 5Outstanding
"Relaxing holiday"
We got upgraded to a loft apartment over the water for free and it was awesome. Great resort, staff very friendly and helpful. Xana beach club great place to unwind after a tough day by the pool. Nothing to fault, perfect holiday wish we could have stayed 2weeks not just one.
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear simon, I appreciate your positive feedback, and hope to have you as our guest again in the near future. Best regards, Alpha Eldiansyah Executive Assistant Manager
Other trip Apr 21, 2014
simon
AU
4.0 / 5Excellent
"Fantastic service"
I booked 2 Laguna rooms and we're upgraded to two bedrooms loft. So surprised! The hotel's restaurants are so so, and it is a bit distance 30 min. when you go to downtown.
Genuine Hotels.com guest review
4 night family trip Mar 30, 2014
Barbara P
AS
5.0 / 5Outstanding
"Good family luxury hotel"
Fantastic pool and beach, plenty to keep the kids occupied. Food outside is cheaper and options are not bad. Green leaf on the beach is recommended. Rooms are a great size. We got a premier room to fit us and our 2 children + baby. We love the area, been there twice and will likely return.
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear Dips, Thank you for your positive feedback. I am glad to learn that you and your family enjoyed a relaxing stay at Angsana Laguna Phuket. We are excited to read about your intention to return, and look forward to your next visit. Kind regards, Alpha Eldiansyah Executive Assistant Manager
7 night family trip Mar 4, 2014
Dips
SG
5.0 / 5Outstanding
"Honeymoon"
Amazing hotel, staff are very friendly. We also received a complimentary upgrade because of our honeymoon
Genuine Expedia guest review
Other trip Mar 3, 2014
Julie
GB
5.0 / 5Outstanding
"lovely staff and amenities"
great staff, lovely, respectful. beautiful amenities. good location.
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear valued Guest, Thank you very much for your positive review. We are glad to know that you enjoyed your stay with us, and hope to see you return in the not too distant future. Kind regards, Alpha Eldiansyah Executive Assistant Manager
Other trip Feb 1, 2014
A Traveler
AU
5.0 / 5Outstanding
"A fantastic experience!"
We absolutely loved our stay at Angsana Laguna! From the time we arrived, the staff could not have been more helpful. The room we were first given was on the ground floor overlooking the lagoon, but on a bright sunny day seemed very dark. We asked if it might be possible to change to a room on a higher floor and the reception staff happily agreed. The staff in the restaurants were also extremely helpful and couldn't do enough to make sure we were happy with everything. The resort is extremely well designed. The gardens are beautiful and there is an enormous pool which winds through the gardens opening out into larger areas catering for different people's requirements. We were very impressed by the quality of food at the restaurants. Breakfast was an extensive buffet - anything you could possibly want was available - and plentiful. We sat outside next to the lagoon, a truly beautiful and relaxing start to the day. There was plenty to do, if you like to be active, a gym, water sports, bikes for hire, golf nearby. Or you can do nothing more than sit and relax in the beautiful surroundings. Children are well catered for, but easy to avoid in the well planned gardens if you just want to want sit and read quietly. This was a 3 day break to celebrate my husbands big birthday. We were totally bowed over by the Angsana and have promised ourselves a return visit in the not too distant future.
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear Kim C, I would like to thank you for your wonderful review. I was delighted to read how the beautiful surroundings of the resort as well as the extensive range of facilities added to the joy of your husband’s birthday celebrations. In addition, I am very happy to know that our attentive staff was able to allocate a room that better met your desires and I encourage you to always inform our staff of your wishes so they can strive to maximize the comfort of your stay. With great pleasure I read your intention to return and I look forward to accommodating you both in the not too distant future. Kind regards, Jerry John General Manager
Other trip Dec 23, 2013
Kim
HK
3.0 / 5Good
"Relax location, but service not up to standard"
Quiet location. We're stay in private pool villa for 3 days. The villa is clean but little bit old. There have no electricity supply on the 2nd day from 9am~5pm. At the end we need to bargain very hard for acceptable compensation. it is waste of the time and disappointment. I hope never happen again.
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear Wong, Thank you for your helpful review. I am sorry to hear about your regrettable experience in regard to the electricity supply. As the letter sent to all our in-house guests the night before mentioned, this power outage was crucial for essential maintenance to the hotel’s generator. I apologize for any inconvenience this may have caused, and I hope to welcome you back in the future to provide you with the complete Angsana experience. Kind regards, Jerry John General Manager
2 night trip with friends Nov 21, 2013
Wong
GB
5.0 / 5Outstanding
"Great resort and service"
Relaxing holiday for Family of four. Resort is far enough from Patong to be relaxing but close enough to commute for shopping etc. The rooms were spacious and clean and well maintained. Found the service friendly and efficient.
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear Jason H, Thank you for your encouraging feedback regarding your recent stay. I am delighted to read that you and your family enjoyed a relaxing holiday at our resort, and that you appreciated the genuine Thai hospitality of our staff as well as the comfort and cleanliness of your room. It was also nice to read that you had the opportunity to explore Phuket as well as its picturesque surrounding islands. We hope to have you as our guest again soon. Best regards, Jerry John General Manager
Other trip Sep 26, 2013
Jason
AU
5.0 / 5Outstanding
"good"
Good hotels.com
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear valued Guest, Thank you for your positive rating. I am glad to know that you enjoyed your stay with us, and hope to have you as our guest again in the near future. Kind regards, Jerry John General Manager
3 night family trip Aug 4, 2013
ayb
SG
4.0 / 5Excellent
The villa is far from the main building and need to take the shuttle bus. And the shuttle is running every 20 mins so it waste time to go back and for. And the hotel is far from downtown but the shuttle bus has to pay for it. However the hotel is very nice.
Genuine Hotels.com guest review
3 night family trip Jul 22, 2013
Lee's family
AS
4.0 / 5Excellent
"Lovely room"
Our room was large and lovely, very comfortable.
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear Sue, Thank you for your brief yet positive review. I hope to be able to welcome you back to our resort soon. Kind regards, Jerry John General Manager
5 night family trip Jun 5, 2013
Sue
AU
5.0 / 5Outstanding
"Good for just plain resort staying..."
Location of the location is abit deep in thus not suitable for those whom is game to go out for sightseeing or even island hopping. Good for families that just intend to stay in resort all day to make use of the facilities.
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear valued Guest, Thank you for your constructive feedback with regards to your recent stay. Your comment regarding the limited accessibility of the Tree House Kids Club in case of rain has been shared with our Director of Recreation, and we are looking into providing a more suitable entrance option for our “little guests” that will minimize any inconvenience during rainy days. Our wide range of facilities and services does indeed allow guests to stay within the resort complex for the duration of their stay; however I wish to add that we do offer a shuttle service to Phuket Town and Patong (at a very nominal cost) for guests wishing to explore the island, as well as more elaborate excursions to the surrounding islands. I hope to be able to welcome you back in the future. Kind regards, Jerry John General Manager
Other trip May 27, 2013
A Traveler
SG
5.0 / 5Outstanding
"A fantastic resort,excellent staff,great holiday"
Our stay at this resort was fantastic. The staff were amazing and could not do enough for us.they really made our stay pleasurable. The rooms were first class; very clean and modern.. The pool is fantastic and weaves through the entire resort. The food was great with a great bufffet breakfast every morning , The staff were very friendly and helpful. Angsana Laguna is not party central but Patong is only about 30mins away if you want to go clubbing. If you are a young couple looking for a holiday with lots of partying going on ; I probably wouldn't recommend it. However if you want to go somewhere and be pampered then you will love Angsana.There is so much to see and there are so many day trips available . They will pick you up from the resort. We would definitely go back to Angsana Laguna.
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear Kay, On behalf of the entire team here at Angsana Laguna Phuket, I wish to thank you for your positive comments in regards to your recent stay with us. I was pleased to read that you enjoyed the warmth of our genuine Thai hospitality as well as the many activities available in and around the resort. Your kind comments regarding the room cleanliness and breakfast variety have been shared with the respective teams. I was surprised to read that you missed a venue with music and dance, as our stylish XANA Beach Club provides the ideal setting to relax by day and party at night, and hope that you will be able to experience this vibrant element during a future stay. Until then, best regards, Jerry John General Manager
Other trip Apr 20, 2013
kay
AU
5.0 / 5Outstanding
"Great family getaway....."
It was just perfect stay at Angsana Laguna, private pool residence. Great location and friendly staff at both residence lounge and main hotel. Whole family enjoyed the holiday and we will definitely go back again.
Genuine Expedia guest review
Other trip Apr 9, 2013
A Traveler
AU
5.0 / 5Outstanding
"Overnight stay"
We're very happy with the hotel, good service, beautiful ground, best hotel room so far in Phuket from our 3 visits, wish to stay longer if we knew. Have to catch morning flight therefore we've chosen the hotel to be closer to the airport rather than from Westin to avoid the busy Phuket town. We'll consider Angsana Laguna on our next visit to Phuket.
Genuine Hotels.com guest review
1 night trip Apr 1, 2013
I.T.
AU
4.0 / 5Excellent
"Beautiful place for relaxation"
It's located at the Laguna area, where is very quiet and beautiful scenery around the lake and ocean. Upon arrival, greeting was very pleasant, giving a hand-made lucky bracelet and thai flower tea for cooling. The room category is a 2-level loft, bedroom with bathroom and outdoor jacuzzi on upper floor, loving room and large balcony on ground floor, facing the lake. Very peaceful and best scenery. Housekeeping was excellent, services at pool and restaurants are very good too. Food quality at Market Place and the grill was good. Spa services of massage and facial were excellent.
Genuine Hotels.com guest review
3 night trip Mar 27, 2013
A Traveler
AS
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