All hotels in Choeng Thale, Thailand
1 room, 2 adults
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10 Moo 4 Srisoonthorn Road, Choeng Thale, Phuket, 83110, Thailand, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 160 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.4
  • Condition
    4.3
  • Neighborhood
    4.2

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"A fantastic resort,excellent staff,great holiday"
Our stay at this resort was fantastic. The staff were amazing and could not do enough for us.they really made our stay pleasurable. The rooms were first class; very clean and modern.. The pool is fantastic and weaves through the entire resort. The food was great with a great bufffet breakfast every morning , The staff were very friendly and helpful. Angsana Laguna is not party central but Patong is only about 30mins away if you want to go clubbing. If you are a young couple looking for a holiday with lots of partying going on ; I probably wouldn't recommend it. However if you want to go somewhere and be pampered then you will love Angsana.There is so much to see and there are so many day trips available . They will pick you up from the resort. We would definitely go back to Angsana Laguna.
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear Kay, On behalf of the entire team here at Angsana Laguna Phuket, I wish to thank you for your positive comments in regards to your recent stay with us. I was pleased to read that you enjoyed the warmth of our genuine Thai hospitality as well as the many activities available in and around the resort. Your kind comments regarding the room cleanliness and breakfast variety have been shared with the respective teams. I was surprised to read that you missed a venue with music and dance, as our stylish XANA Beach Club provides the ideal setting to relax by day and party at night, and hope that you will be able to experience this vibrant element during a future stay. Until then, best regards, Jerry John General Manager
Other trip Apr 20, 2013
kay
AU
5.0 / 5Outstanding
"Great family getaway....."
It was just perfect stay at Angsana Laguna, private pool residence. Great location and friendly staff at both residence lounge and main hotel. Whole family enjoyed the holiday and we will definitely go back again.
Genuine Expedia guest review
Other trip Apr 9, 2013
A Traveler
AU
5.0 / 5Outstanding
"Overnight stay"
We're very happy with the hotel, good service, beautiful ground, best hotel room so far in Phuket from our 3 visits, wish to stay longer if we knew. Have to catch morning flight therefore we've chosen the hotel to be closer to the airport rather than from Westin to avoid the busy Phuket town. We'll consider Angsana Laguna on our next visit to Phuket.
Genuine Hotels.com guest review
1 night trip Apr 1, 2013
I.T.
AU
4.0 / 5Excellent
"Beautiful place for relaxation"
It's located at the Laguna area, where is very quiet and beautiful scenery around the lake and ocean. Upon arrival, greeting was very pleasant, giving a hand-made lucky bracelet and thai flower tea for cooling. The room category is a 2-level loft, bedroom with bathroom and outdoor jacuzzi on upper floor, loving room and large balcony on ground floor, facing the lake. Very peaceful and best scenery. Housekeeping was excellent, services at pool and restaurants are very good too. Food quality at Market Place and the grill was good. Spa services of massage and facial were excellent.
Genuine Hotels.com guest review
3 night trip Mar 27, 2013
A Traveler
AS
5.0 / 5Outstanding
"Great place for family vacation"
Our family of 5 stayed in one of the 3 bedroom residence homes. The home was large and comfortable, with easy access to the resort. Everything at the resort was first class, service, cleanliness, breakfast buffet. The location was great, right on the beach. This section of beach is beautiful with no crowds. The pool was huge and the kids could spend hours in it. The shuttle service to shopping and restaurants was easy and convenient. I would recommend this resort to family and friends.
Genuine Hotels.com guest review
6 night family trip Mar 23, 2013
John
AS
5.0 / 5Outstanding
"Great family holiday destination"
We all thoroughly enjoyed staying at the Angsana, the kids (7&4) loved the Kids CLub and swimming pool/s and were very excited every morning at breakfast to spend some time with Lucky the elephant. Nice relaxing stay for us parents too......
Genuine Hotels.com guest review
3 night family trip Feb 28, 2013
A Traveler
SG
2.0 / 5Fair
"Its not a 5 star resort by any stretch"
The 3 room villa is located away from the resort. It should be viewed more as a short stay accommodation than a full service accommodation. Transportation is required to get to the main parts of the resort facilities including the beach and recreational facilities. It wouldn't have been a problem except that trying to get transport is patchy at best. Angsana as a whole, I would classify more towards 3 stars. It tends to be overcrowd. The morning staff at the main breakfast area, the Market, struggle to keep up with the sure volume of guests. Lines are frequent at some buffet stations and drinks don't get served.
Genuine Expedia guest review
Other trip Dec 8, 2012
David
SG
4.0 / 5Excellent
"Great getaway"
Great location right on the beach with spacious rooms and facilities. My only issue was the occupants of the room above us moved furniture some mornings, noise came through. Still, would visit again without hesitation. Warm and friendly staff, very clean, on the beach and spacious facilities, what a great holiday.
Genuine Hotels.com guest review
6 night romance trip Oct 25, 2012
PFR
AU

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"静かなホテル"
中心部からは クルマで30分の静かなホテルです。パトンまでタクシーで往復1400Bかかります。 ホテルは、静かでのんびり できました。 ガイドブックに象のお散歩をホテルで観れるとありましたが、今はやっていないとのことで 残念でした。 
Genuine Hotels.com guest review
3 night family trip Aug 12, 2015
A Traveler
JP
4.0 / 5Excellent
"のんびり過ごしました"
部屋がとても綺麗。毎日違うアロマが使われていて、居心地が良い。買物するにはちょっと不便、タクシーを使えば繁華街に出れるけど、40分くらいかかる。
Genuine Hotels.com guest review
4 night family trip Aug 10, 2015
A Traveler
JP
5.0 / 5Outstanding
房間好大, 好入舒適
Genuine Hotels.com guest review
1 night family trip Jul 25, 2015
Wai Ching joy
HK
3.0 / 5Good
"每yang設施都壞"
無熱水供應,無得沖涼。修理完畢後,廁所洗手盤又漏水,漏到地下濕晒。修理完畢後,又無水供應,要去另外酒店房沖涼。最後一日,連電供應都無埋!
Genuine Hotels.com guest review
6 night family trip Jun 17, 2015
Sung Him
HK
4.0 / 5Excellent
プーケットマラソン参加目的で、このホテルに滞在。 ゼッケン受取のエキスポ会場、スタート・ゴール地点への移動は、無料エリアバスで可能であり全く問題なし。 マラソン当日は朝3:30より朝食提供あったのも○。 もしまたマラソンに参加するならこのホテルにすると思います。
Genuine Hotels.com guest review
1 night trip Jun 6, 2015
A Traveler
JP
4.0 / 5Excellent
"孤島のホテル"
プーケットの中でも繁華街の方ではなく、ラグーン地区で非常に厳選された、静かな地区であった。部屋も広くバルコニーもあり申し分はない。プールやビーチまでのアクセスも近くてとてもいい。ただ、水周りの設備が残念だった。水をたくさんだそうとすると、一部漏れが生じているため、いろんな方向に飛び散ってしまう、トイレが詰まり、エンジニアを呼ばないといけないなどあった。それからバンヤンツリーグループのアメニティはとてもよかったと記憶しているが、ここはそうでもなかったし、もしもアメニティと一緒にアメニティが入っているケースもほしい場合はそれは課金されるなど、バンヤンツリーホテルと違うことも少々驚いた。ホテル内には当然ながらスパがあるがこちらは割としっかりめに指圧っぽい感じのスパだった。次回の割引カードを作ってもらうことができた。朝食はついていないプランだったが、プロモーションにより、一人分の値段で二人分つけられるとのことだったので、一日だけつけてみた。内容も充実していてとてもよかった。ホテルが離れているので、朝食はできればつけた方がいいと思う。ビーチはほぼここのホテルのプライベートビーチと言ってもいい。ただシーズンによっては人が多く、ビーチパラソルとチェアの争奪戦がある。また、中にはバー所有のビーチパラソルもあって、これを使うにはそのバーでいくら以上飲食しないといけないと言ったルールもある。コンビニなどミニマートすらリゾートの中にはない。しかし、ビーチサイドには露店が出ていてこちらでビールなどの飲み物や、焼きとうもろこし、パイナップルの串刺し、スナックなど手に入れることができる。ここではビートバンなどのスイムグッズも売っている。食事どころは何箇所かある。中でもタイ料理レストランではトムカーガイがクリーミーでとてもおいしいので是非トライしてもらいたい。広いリゾートなので、歩いて回るには疲れるほどの距離である。よって、ラグーンを小さなフェリーが運航し、それぞれのポイントまで届けてくれる。各種リゾート内での支払いは、部屋づけになり、チェックアウトのタイミングで全て決済となる。
Genuine Expedia guest review
Other trip May 26, 2015
A2co
JP
5.0 / 5Outstanding
"ONE OF THE BEST HOTELS IN PHUKET"
我们一行四个朋友入住湖畔VILLA,十分棒的体验,VILLA外的湖景实在太漂亮了,让人难忘;屋子整洁干净,配备齐全,服务态度非常好,每天还有小礼物。酒店的食物质量很高,很赞!另外酒店的位置也非常好,有湖有海,都是近在咫尺,这是我在PHUKET住过的最好的酒店,让人十分开心。
Genuine Hotels.com guest review
1 night trip with friends May 5, 2015
LINLIN
CN
5.0 / 5Outstanding
"非常棒。"
所有的一切都很完美,我们入住的是1 bedroom loft,两人入住大小正合适,而且也提供了一个室外吸烟的阳台,很不错! 房间面湖,看到的景色没得说。 酒店的早餐好吃,就是太贵了,第一天跟我们说是90泰铢每人但后来看到账单才知道是990泰铢,还好挺好吃的! 其他时间段的菜色也还可以,价钱也很合理。 酒店的按摩很不错,但依旧是略贵,在同等的价位我们后来选择了去悦榕庄做spa。更便宜的还可以去普吉岛上其他知名的spa场所做,价钱大约是一半,也胜过这家酒店。 最重要的是酒店的海滩非常不错,也是之前选择这家酒店的原因。之前入住悦榕庄时就来到了这片海滩,印象深刻,这次依然非常满意。 正值淡季期间,在很多时候我和女友都觉得整个酒店只有我们两个人,是非常美妙的地方。
Genuine Hotels.com guest review
4 night romance trip May 9, 2015
Yanqiao
HK
5.0 / 5Outstanding
"敷地がかなり広いです。"
予約したグレードの部屋から2ベッドのお部屋にアップグレード。有り難かったです。お部屋も清潔で各レストランの食事も美味しく頂きました。敷地内のXANAビーチクラブは別料金ですが、1日快適にビーチサイドで過ごせます。敷地が広く、ラグーンプールも至る所からアクセスできるのですが、とにかく広い。朝食会場へは5分を要しました。まぁ朝の散歩がてらちょうど良かったですが。 周辺はちょっとタクシーででなければイケナイですが、行き帰りの空港への近さを考えたら良いロケーションだと思います。お勧めです。 ちょうど日本人のインターンの方がいらっしゃたのでコミュニケーションにも問題なく、助かりました。
Genuine Expedia guest review
Other trip May 9, 2015
Robin
JP
5.0 / 5Outstanding
"最高のバカンス"
無料でアップグレードしていただきました。最終日のレイトチェックアウトも二時間無料で対応してもらえました。スタッフはみなさんとてもフレンドリーで、すれ違う度に必ず声をかけていただき、大変気持ちよく過ごすことができました。
Genuine Expedia guest review
Other trip May 7, 2015
yukiko
JP
5.0 / 5Outstanding
"高端,宽敞"
预定的是独栋别墅…三个房间带泳池房间…主卧是真心的大…还附带衣帽间…只要拨个0,酒店就有车子接来接去。不愧是悦榕庄旗下的
Genuine Hotels.com guest review
2 night trip with friends Apr 22, 2015
LILI
CN
5.0 / 5Outstanding
"Satisfied family vacation as always - 3rd visit"
3베드 풀빌라에 묶었습니다. 3년째 매년 가족여행으로 왔으니까 벌써 3번째 방문이네요. 언제나 처럼 편안하고 행복한 여행이었습니다. 지난 두번의 여행은 6월말 우기에 였었는데, 이번에 2월말 건기에 부모님을 모시고 와보니 습도가 낮아서 더 쾌적하고, 바다도 파도가 없어서 애들이랑 들어가 놀기도 훨씬 좋더군요. 이 시기에 우기보다 방값이 두배 넘게 높은데는 다 이유가 있었네요. 이번엔 푸켓 공항에서 차량을 렌트하여 체류기간 내내 타고다녔는데, 여러가지 면에서 훨씬 편리했던거 같습니다. 차가 있으니 장보기도 훨씬 편해서 리조트 앞 Chaba 마켓 같은 허술한 슈퍼 말고 차로 2~3분만 더 나가면 있는 Villa Market에서 제대로 장을 봐다가 밥도 해먹을 수 있었고, 푸켓타운이나 정실론 쪽의 레스토랑과 쇼핑몰 다녀오기도 편했습니다. 물론 매일 리조트 버스 안기다리고 차량으로 로비 왕복하는 것도 좋았구요. 저희는 아마도 조만간 여기 다시 또 올듯 하네요~
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear valued Guest, Thank you for sharing your feedback in relation to your recent stay. It was great to hear how much you enjoyed your stay, and we hope to see you again soon. Kind regards, Pancho Llamas Vice President/Director – Special Projects Banyan Tree Hotels & Resorts
4 night family trip Feb 23, 2015
A Traveler
KR
5.0 / 5Outstanding
全てにおいてパーフェクト。プールサイドに泊まりましたが、朝起きて直ぐにプールでひと泳ぎ。。。 ちょっと食事だけは、高いだけでさほど美味しくもないかな。朝食は、最高に美味しいのですが。 けどもう一度行きたいホテルです。 あと旧正月には、中国人が多くて・・・
Genuine Expedia guest review
Other trip Feb 20, 2015
A Traveler
JP
4.0 / 5Excellent
"ヴィラに贅沢な滞在"
家族5人での1泊での滞在でした。プライベートプール付のヴィラタイプで、子供たちは大はしゃぎ! ゆっくりとできる素晴らしい空間でした!
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear valued Guest, I am pleased to learn you enjoyed your family getaway to Angsana Laguna Phuket, and hope to see you return for another blissful stay in the near future. Best regards, Pancho Llamas Vice President/Director - Special projects Banyan Tree Hotels & Resorts
1 night family trip Jan 1, 2015
A Traveler
JP
4.0 / 5Excellent
"のんびり滞在にはおすすめ"
ホテルの施設はプールやプライベートビーチがあり、のんびり滞在するならおすすめです。 ホテル内は英語が必須になり、日本人スタッフがいないため日本語は通じません。 また、ホテルまでの送迎をリクエストしたもののbooking出来てなく、再度頼んだが前日確認したらまた取れてなかったのが残念。レストラン予約も滞在中一度あり、ホテルスタッフの対応にはがっかりさせられました。
Genuine Expedia guest review
Other trip Dec 26, 2014
ans
JP
5.0 / 5Outstanding
"추천합니다."
최고의 휴가를 보낼 수 있었습니다. 객실도 넓고 수영장도 넓고 깨끗하고 일하는 직원들도 친절했습니다. 다만 호텔과 좀 떨어져있어서 움직일 때마다 셔틀을 기다려서 타고 다녀야했는데 이게 많이 불편했습니다. 다시 가고 싶을 정도로 전체적으로 만족스러웠습니다.
Genuine Hotels.com guest review
3 night family trip Dec 11, 2014
yunji
KR
1.0 / 5Poor
"眠れないホテル!!"
早朝までホテル内にあるクラブで大音量の音楽を流します。 お蔭でリゾートに来たのに睡眠不足。ホテルなのに宿泊客の睡眠を妨害するホテルは初めてです。
Genuine Expedia guest review
Other trip Dec 16, 2014
bhcoihf
JP
4.0 / 5Excellent
"リゾートホテル"
広大なリゾートです。リゾートの外に出るのは,少し不便でしたが,大抵のことがリゾート内で事足りてしまいます。
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear valued Guest, Thank you for your review. I am glad that you enjoyed your stay with us here at Angsana Laguna Phuket. We are proud of our unique location, away from the hustle and bustle of Phuket Town, and for those wishing to explore the island we offer shuttle services to Phuket Town and Patong. We hope to have you as our guest again in the near future. Warmest regards, Albert Ocasio General Manager
Other trip Nov 20, 2014
A Traveler
JP
4.0 / 5Excellent
"오로지 리조트안에서만 지내야됨"
좋았으나 룸크리닝상태가 그닥좋지않음 이건머 중국사람이마나서 내가태국에온건지중국에있는건지 너무시끄러움
Genuine Hotels.com guest review
5 night romance trip Nov 6, 2014
변성욱
KR
5.0 / 5Outstanding
"10월 25일 앙사나 라구나 후기"
10월 25일 머물렀습니다. 6세 아이가 있어 선택했었는데 매우 만족합니다. 객실상태나 규모, 수영장 등이 만족스럽습니다. 다만 저녁과 점심은 아주 좋은 수준이라고 말씀드리긴 어렵습니다. 호텔에서 다른곳으로 이동하지 않고 휴양하고자 하는 경우에 추천합니다. 다만 푸켓 시내와 거리가 있고 호텔 주변에 마땅히 로컬 식당과 마켓이 없어 불편한 점이 있습니다. 전체적으로 가족단위(애가 있는 경우 강추)에 휴양을 원하는 곳에 매우 맞는 곳이라고 보입니다.
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear hyuksoo, Thank you for sharing your experience about your stay at our resort. I am glad to read that you are satisfied with our meandering swimming pool, as well as your room. I look forward to welcoming you back to our resort in the future. Warmest regards, Albert Ocasio General Manager
3 night family trip Oct 25, 2014
hyuksoo
KR
4.0 / 5Excellent
日本人がイメージする東南アジアのリゾート、まさに当てはまりました。 日本にはない様な広く開放的でリゾート気分を充分に味わえるホテルでした。開発途上国であり衛生面の心配をしていましたが、特に問題なく隅々むで清掃されてます。 ホテルから車で少し出ると、タイのお国柄が出ている面もありますが、ホテル内でも十分に遊べます。 あとはタイで回りたい場所などをしっかり決めていけば旅行そのものは素晴らしい物になります。 優しいスタッフの方々、プーケットの綺麗な海を思い出すと、是非また泊まりたい。
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear valued guest, Thank you for taking the time to write about your experience at our resort. I am delighted to read that you have enjoyed yourself in Phuket and at our resort. I am also heartened to read that you had a positive experience with our staff. I look forward to seeing you return to our resort in the future. Warmest regards, Albert Ocasio General Manager
3 night business trip Oct 19, 2014
A Traveler
JP
4.0 / 5Excellent
"저렴.만족"
괜찮다.조식도 좋으
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear valued guest, Thank you for your kind feedback regarding our resort. I am glad that you have enjoyed the breakfast at Market Place, which offers a buffet with a wide selection of food. We hope to see you return soon. Warmest regards, Albert Ocasio General Manager
3 night romance trip Oct 16, 2014
A Traveler
KR
5.0 / 5Outstanding
"חוויה בלתי נשכחת"
גן עדן עליי אדמות מצויין לזוגות
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear valued guest, I truly appreciate the time you took to write about your recent stay at our resort. We are glad to read that you enjoyed your experience at Angsana Laguna Phuket. It was great to know that you shared your vibrant holiday at our resort with other travelers, and we hope to have the opportunity to welcome you back soon. Warmest regards, Albert Ocasio General Manager
3 night trip Sep 25, 2014
A Traveler
IL
4.0 / 5Excellent
"靠近海灘,不錯的酒店"
15人訂了三房及四房Villa各一,全程15人在四房Villa活動,雖然地方有點舊,但地方方很大,由室內客廳望出可見到室外活動情況,泳池很美,開放式廚房很大,餐具足夠,但只有簡單廚具,亦可池畔燒烤。地下有一房一廁,二樓有一套房及二房間共用一廁,廁所稍為不夠,每坐Villa還有四部單車供客人使用。酒店亦安排免費活動,風帆、獨木舟、水上球類亦可乘坐酒店車參觀周圍環境,及乘船遊湖觀光。早餐也不錯,但晚上自助餐就不能接受。附近餐廳亦有提供接送服務。該段日期有其中兩位朋友生日,酒店還送了兩個生日蛋糕給他們。
Genuine Expedia guest review
Response by Angsana Laguna Phuket
尊敬的客户 感谢您将您的入住体验分享给酒店以及其他的旅行者们。 很高兴阅读到您在悦椿酒店度过了一个愉快放松的假期。 悦椿酒店希望能再次欢迎您的到来,为您创造另一段值得回忆的美好假期。 祝您愉快 Albert Ocasio 酒店总经理
Other trip Sep 25, 2014
Maggie
HK
5.0 / 5Outstanding
"大変楽しいプーケット!"
アンサナの3ベッドルームに滞在しましたが、驚くほど広いリビング、2階のベッドルームも大変広く、ゆっくりとした時間を過ごせました。ビラなので隣の声も無く、またプライベートプールなので、人目も気にならず童心に 返り家族で満喫しました。 毎朝の朝食も、ビラの優待でクッチーニから無料の朝食を頂き、朝食バイキ ングも美味しく頂きました。夕方5時からの1時間の無料カクテルも頂き、スタッフの方々とも楽しい時間を過ごしました。 行く前の口コミで色々とご意見を見ましたが、我々家族は大変満足しました。これから、行かれ方の情報として Lotusは潰れました、Black catはそこそこ美味しです。パトンビーチではNo6レストランが安く大変美味しです。ただ長蛇の列ですから、早目に行くと良いです。 5泊6日のプーケット旅行は、ホテルを含め大変満足出来た旅行でした。
Genuine Hotels.com guest review
5 night trip Sep 15, 2014
Bigdadty
JP
5.0 / 5Outstanding
"美好的体验"
酒店很漂亮,在拉古娜的中心区域,可乘坐穿梭船游览矿湖和附近的豪华酒店。很喜欢它的泳池,七彩斑斓的瓷片,蜿蜒的水道,两旁紫色的牵牛花。在下午,品尝过免费提供的饮品后我们走到了酒店的海滩看落日。
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
尊敬的客户 感谢您在此写下您此次入住悦椿酒店的度假经历。 我们很荣幸能提供给您一个放松舒适的假期,同时很开心得知您对酒店设施及服务的喜爱。 我们将用最诚挚的热情欢迎您的再次光临。 祝您愉快 Albert Ocasio 酒店总经理
2 night family trip Sep 2, 2014
A Traveler
CN
5.0 / 5Outstanding
"超級豪華Pool Villa"
Villa離酒店主樓有點遠, 如自駕比較方便。Villa 泳池水深1.4m, 如小朋友太細須留意。早餐豐富, 有大象觀嘗, 小朋友十分興奮。部分水上活動免費
Genuine Expedia guest review
Response by Angsana Laguna Phuket
尊敬的客户 感谢您将您的入住体验分享给酒店以及其他的旅行者们。 很高兴阅读到您在悦椿酒店度过了一个愉快放松的假期。 悦椿酒店希望能再次欢迎您的到来,为您创造另一段值得回忆的美好假期。 祝您愉快 Albert Ocasio 酒店总经理
Other trip Sep 1, 2014
Wendy
HK
3.0 / 5Good
"Pool Villa, 泳池和房間都很不錯, 但交通, 地理位置, 職員服務則打折扣, 有改善空間"
今次一家6口(4大2細)來到布吉入住Angsana Pool Villa, 整體來說還是蠻滿意的, 但有些酒店內的交通安排和職員服務真的需要改善一下. 先說酒店房間, 2層Pool Villa 空間極大, 三間房足夠所有人住. 設施方面, 泳池, 沙灘都很好~好多玩的都免費, 湖中獨木舟都免費玩樂.早上的自助早餐都很不錯. 至於缺點, 最主要係交通安排和職員服務 交通方面, Pool Villa 離Lobby以及所有設施有一段距離, 需要坐Shuttle (20分鐘一班). 如果走了就要等20分鐘, 坦白講,遊客實在只想爭取時間, 例如游水後都想立即回房梳洗. 客人住Pool Villa 理論上比其他Double Room 更花錢. 我曾經問過Staff 是否可安排Private Car 接送,他們說無問題, 但到我需要的時候又叫我等Shuttle...及後當我懷著不滿準備出去等車,他們又找了車來接我們, 真的讓我無所適從....這個亦是酒店Commitment 的問題. 我認為酒店要改善Pool Villa 住客的接送問題 服務方面, 我住的房間Wifi剛好就壞了, 需知網絡對我來說是非常重要的設施, 他們花了2天才換上Router...職員還叫我唔介意就出去Lobby 處上網...我想他忘記了我住的位置離Lobby有多遠...另外, 租車方面, 我2次前一天去預訂車都說酒店車已滿, 職員說要自己聯絡自己的朋友去為我服務, 價錢比酒店平一點點...我不知道這是酒店還是職員問題, 但必須要改善, 因為由酒店去市中心必須要坐車 (45分鐘). 最後就是Check Out 的一天職員接送的安排以及態度. 我已清楚說了請職員1300到達Villa 接送並送行李, 誰知車在1240 已到達, 當時下著大雨. 我向職員說我們還未準備好, 要1300 才可離開, 職員立刻面帶難色將車駛走...及後在1300 時候我們準備好但車沒有回來, 要我再打去櫃檯要求車輛. 最後1325 才上車. 試想想如果我是趕飛機的話我一定投訴職員不負責任的行為. 整體上酒店還是可以,服務還需改善, 客人的要求好簡單, 就是沒有煩惱的渡假去~
Genuine Expedia guest review
Response by Angsana Laguna Phuket
尊敬的顧客, 感謝閣下在此寫下此次入住悅椿酒店的度假經歷. 我們很榮幸能夠提供給閣下壹個放松舒適的假期,同時很開心得知您對我們的泳池別墅,設施(譬如泳池和沙灘),活動和Market Place的自助早餐感到滿意。 很遺憾得知您在酒店內使用wifi的不愉快的經歷,對閣下所帶來的不便深表歉意。 另外,度假村內的穿梭巴士由於需要在各個站點停靠,因此需要壹定的等待時間。無論如何,我很抱歉聽到閣下與我們的職員有關交通安排的遭遇,我已經向相關職員轉達了閣下的寶貴反饋以便我們能夠進壹步改善我們的服務。 真誠希望閣下能考慮重新拜訪我們酒店,如果閣下能提前通知我們我將會很感激,以便我們能夠向給閣下帶來真正符合我們悅椿標準的難忘體驗。 最誠摯的問侯, Albert Ocasio 總經理
Other trip Aug 31, 2014
Dennis
HK
4.0 / 5Excellent
"环境不错,但是位置较偏"
房间很大,不愧347平,周边环境不错。交通不方便,到酒店大堂需要等待20分钟一趟的minibus,适合自驾,购物需要在酒店大堂再换乘一次bus,然后步行5分钟才到。硬件设施比酒店稍差,淋浴水压偏低,其他设施稍显旧。莲花餐厅已经关门了,附近只有Chaba可以吃。
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
尊敬的客户 感谢您在此写下您此次入住悦椿酒店的度假经历。 我们很荣幸能提供给您一个放松舒适的假期,同时很开心得知您对酒店设施及服务的喜爱。 我们将用最诚挚的热情欢迎您的再次光临。 祝您愉快 Albert Ocasio 酒店总经理
2 night family trip Aug 19, 2014
家庭游
CN
4.0 / 5Excellent
"のんびり出来ます"
プーケット旅行は7回目、このホテルは十数年前にシェラトンだった時に宿泊した為2回目です。今回は3歳の双子を連れてだった為、このホテルを選びました。                               【部屋】宿泊したのはプールサイドルームのある棟4階のLaguna Premier Roomでした。子供2人の為にコーナーソファにシーツをひいて眠れる様にしてくれました。4階なので室内にはあまり虫がいませんが、1度ドーナツをナプキンに包んで置いて気がつくと、蟻が集っていました。廊下は羽蟻のが多かったです。                            【食事】朝食のバイキングは種類もそこそこあり美味しく子供達も満足。我々夫婦はプーケットでは朝食のお粥がお気に入りです。夕食はホテル内では1回だけバイキングを食べましたが、朝食メニューと比較するととても少なく割高。楽しみにしていたビーチ沿いの海の家は、この春の軍政の影響とビーチをクリーンにということでほとんどが取り壊されていました。初日1軒だけ営業していた海の家でチープで美味しいシーフードを食べましたが、そこも次の日には取り壊されていました。シーフード「Lotus Restaurant 」もビーチ沿いのためクローズ。バンタオ地区でシーフードは「Chaba」だけということでした。「Chaba」はホテルまで送迎付きで大きいロブスターを食べてもバイキングよりも安かったです。                        【プール】プールは広くて、空いていました。週末でもゆったり過ごせました。ウォータースライダーがやりたいというので、「Outrigger Laguna Phuket Beach Resort(タオル付き700バーツ弱)」のプールと「スプラッシュジャングル(ウォーターパーク)」へも行きました。外出の時にはベルボーイのカウンターへ言えばミニバスタオルを貸してくれます。          敷地内で遊ぶには快適な環境で総合的には満足しています。(Laguna Premier Roomは、3歳がカウントされるサイトとされないサイトがあるので、される場合は2ベッドルームとほぼ同じ金額になってしまうので注意です。)                                          
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear valued Guest, Thank you for your kind review. I appreciate the time you took to share the positives as well as the few areas you felt could be further improved. Your feedback has been forwarded to the respective teams accordingly. We hope to be able to welcome you back for another stay in the near future. Warmest regards, Albert Ocasio General Manager
6 night family trip Aug 16, 2014
A Traveler
JP
4.0 / 5Excellent
"柔軟な対応をしてくれるホテル"
初プーケットであまり情報が無い状態で、高評価のこちらのホテルに宿泊。前評判通り、ホスピタリティ、朝ご飯のおいしさ、子ゾウのグリーティング、大きな(長い?)プールと、存分に楽しめました。 こちらの都合で、旅行社を2つに分けた予約等、面倒くさいリクエストをいくつかお願いしましたが、全てスムーズに対応していただき、本当に助かりました。
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear valued Guest, I truly appreciate the time you took to provide us with your valuable feedback. We are glad to know that you enjoyed your stay with us, and would be pleased to welcome you back again in the future. Warmest regards, Albert Ocasio General Manager
Other trip Aug 20, 2014
くーすけ
JP
4.0 / 5Excellent
"편안했던 하룻밤"
호수를 끼고 있어 모기가 많았지만 모기약을 피우고 자니 괜찮네요~ 에어컨소리가 다른 리조트에 비해서 소음이 나기는 하지만~ 예민하신 분이 아니시라면 괜찮을거 같아요~시설 깨끗했고~ 조식도 괜찮았습니다~
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear valued Guest, Thank you for sharing your feedback with us and other travelers. I am glad that you enjoyed your stay, and hope to have the opportunity to welcome you back for another holiday in the future. Warmest regards, Albert Ocasio General Manager
Other trip Aug 3, 2014
J
KR
4.0 / 5Excellent
"goo for family"
Nice hotel for family holiday, staff are nice, but a bit far away from anywhere
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear Steve Lin, Thank you for sharing your feedback with us and other travelers. I am glad that you enjoyed your stay, and appreciate your feedback regarding the positives as well as the are you felt needed further improvement. We hope to have the opportunity to welcome you back for another holiday in the future. Warmest regards, Albert Ocasio General Manager
4 night trip Jul 23, 2014
Steve
TW
4.0 / 5Excellent
"Good for family"
The hotel are nice, but food was over price
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear Steve, Thank you for sharing your feedback with us and other travelers. I am glad that you enjoyed your stay, and hope to have the opportunity to welcome you back for another holiday in the future. Warmest regards, Albert Ocasio General Manager
4 night family trip Jul 23, 2014
Steve Lin
TW
5.0 / 5Outstanding
"수영장이용이 편리함"
리조트내에서 머무르기만 원한다면 최적의 장소입니다. 하지만 번화가와 거리가 멀다는게 단점입니다.
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear Traveler, Thank you for your valuable feedback. It would be a pleasure to welcome you back as our guest in the near future. Warmest regards, Albert Ocasio General Manager
Other trip Jul 26, 2014
ssul
KR
3.0 / 5Good
"酒店整體大"
入住的别墅有点殘舊與相片有分別,距離酒店大堂太遠,食早餐的環境也一般般,酒店整體算漂亮
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear Shurman, Thank you for sharing your feedback with us and other travelers. I regret that your stay with us did not entirely live up to your expectations, and have shared your feedback internally. Should you decide to stay with us again I would appreciate if you could inform me in advance, so that I can give your next stay my personal attention and provide you with the complete Angsana experience. Warmest regards, Albert Ocasio General Manager
2 night business trip Jul 17, 2014
Shurman
HK
5.0 / 5Outstanding
"Perfekt semester"
Fyller alla behov att koppla av i 14 dagar
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear Christian, Thank you for your positive rating. We hope to see you return soon. Warmest regards, Albert Ocasio General Manager
14 night trip Jul 9, 2014
Christian
SE
4.0 / 5Excellent
"The sea in front of!"
Room with ocean view is far from the lobby, but the sea is was close enough to understand the height of the waves. Person who is attentive many employees, I was easy to spend. Places to eat in the hotel is expensive considering the prices of Thailand, but it is quite cheap when compared to if I eat at the hotel equivalent in Japan.
Genuine Expedia guest review
Response by Angsana Laguna Phuket
Dear namin, Thank you very much for your kind feedback. It is a pleasure to read that you have enjoyed your stay with us, and that the ocean front view was much to your liking. We would be pleased to welcome you back to Angsana Laguna Phuket for another blissful stay. Warmest regards, Albert Ocasio General Manager
Other trip Jul 14, 2014
namin
JP
5.0 / 5Outstanding
"최고의 가족 휴양지"
아무런 망설임없이 작년에 이어 2년 연속 우리가족의 여름휴가지로 앙사나 푸켓의 풀 레지던스를 선택하였습니다. 한참 수영에 재미를 들린 8살과 6살 두 아들이 다른 손님들 신경쓰지 않고 밤이고 낮이고 아무때나 개인풀에서 수영할 수 있는 환경이 마음에 들었고, 3베드의 넓은 주택형 숙소에서 식사를 직접 만들어 먹을 수 있는 것도 저희 가족들의 니즈에 딱 맞았습니다. 물론 호텔에서 먹는 아침식사와 아이들 맡아주는 키즈클럽도 훌륭하구요. 관광이 아닌 편안하게 쉬는 가족휴양지를 원하신다면 강추구요, 저희는 내년에도 아마 이곳으로 다시 휴가를 오지않을까 싶습니다~
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear Brian, Thank you for sharing your feedback with us and other travelers. I am pleased to learn that you enjoyed your second stay in one of our private pool residences, and hope you enjoyed the many privileges that are part of this exclusive holiday experience. It would be a pleasure to welcome you back as our guest in the near future. Warmest regards, Albert Ocasio General Manager
7 night trip Jun 28, 2014
Brian
KR
5.0 / 5Outstanding
"excellent hotel"
性价比非常高的酒店,所在的拉古娜地区被各中高档酒店占领,这家值得一去!下回去普吉还会订这家
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear Evan, I appreciate your positive review with regards to your recent stay. We enjoy hearing that you had a memorable holiday experience at our resort, and hope to have the opportunity to welcome you back soon. Warmest regards, Albert Ocasio General Manager
1 night trip Jun 20, 2014
Evan
CN
5.0 / 5Outstanding
"Kan det bli bedre ?"
En fantastisk uke på dette hotellet! Alt var bare fantastisk.
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear Vivi C, Thank you for your positive feedback. We hope to welcome you back to Angsana Laguna Phuket soon. Warm regards, Alpha Eldiansyah Executive Assistant Manager
7 night trip Mar 16, 2014
May Berit og Svein
NO
5.0 / 5Outstanding
"lonely villa"
good
Genuine Hotels.com guest review
Response by Angsana Laguna Phuket
Dear valued guest, Thank you for your positive feedback. We hope to see you return soon. Kind regards, Alpha Eldiansyah Assistant Executive Manager
3 night trip with friends Mar 15, 2014
A Traveler
HK
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