Good hotel, great location right on the slopes, nice pool/hot tub area with views on the mountain. Rooms are somewhat on the smaller side, but good overall.Genuine Expedia guest review
parking is expensive 30$ a day, but great place, very well located, nice people, music, art, health club and pool. Free valet ski service - wonderful. Free shuttle to village. kids and us we enjoy staying there.Genuine Expedia guest review
"The Fairmont in Whistler is Wonderful!"
Loved the hotel, the location to town and ski in/ski out ability!Genuine Expedia guest review
"Can't wait to visit again"
The saddest part was leaving the bed. We had the king size bed on the fourth floor. Amazingly comfortable. Concierge was always super helpful. They were able to give accurate directions to anywhere we wanted to go, great restaurant recommendations and overall very friendly. In fact, all staff at the hotel were always friendly and genuinely wanted to […] make sure the guests had a great time. Hotel has a shuttle bus that comes by every 10-15 minutes to take you to the center of the village. The ski in ski out was also super convenient. I can't wait for next season so that I can stay at the Fairmont again. Read moreGenuine Hotels.com guest review
"The best service I'd ever experienced"
Not only was the hotel beautiful, I just can't get over how kind the staff was. It was as though everyone went out of their way to make sure I had a great time, and they succeeded! I've stayed at many hotels in the Whistler/Blackcomb area and the Fairmont is really the best and most convenient.Genuine Hotels.com guest review
"Will not stay here again...or any other Fairmont"
This hotel is not worth the excessive prices they charge. Everything was over-priced for the quality offered. The concierge was surly and exceedingly unhelpful, the ski lessons (private) were lackluster and ridiculously priced (10X what they pay the actual instructor, so no wonder they don't give their all), the phone and hair dryer were broken when […] I arrived, the fitness room was more like a closet with minimal equipment, and the "heated" indoor/outdoor pool was not, unless you are a penguin. Furthermore, add $13.95 per day for internet connection in the room, when other, less expensive hotels offered free connections. Also, since the Vancouver airport is 60+ miles away, add $30-$35 per night to park your car, even as you pay outrageous prices for your room, lift passes, rentals, and lessons. And the cherry on top - there was an unidentified creature in my room, although it did leave quickly. It obviously thought the accommodations were over-priced, as well. Upon investigation the hotel staff could find no trace of it, of course. For all the hype this hotel received and as highly rated as it is, it was very disappointing overall, and I would highly suggest that you spend your money elsewhere. Read moreGenuine Expedia guest review
"Love Fairmont Chateau"
We enjoyed ourselves at the Fairmont Chateau. The food was terrific and my friend was so happy that they were very accommodating with her Gluten and Dairy allergies.Genuine Hotels.com guest review
"Our Favorite Place to Ski in the World"
Chateau Whistler is an idyllic place to stay for a ski in/out experience with 100% pedestrian access to all shops, restaurants, etc. The attentiveness, professionalism and politeness are not to be surpassed. And, it stays that way, year after year. And, the weather in and around Whistler/Blackcomb virtually guarantees ample snow all year and the most […] runs and vertical drop in North America. Read moreGenuine Expedia guest review
"Great ski vacation"
Great location and services for skiing. Great rentals and could not be any closer to the Wizzard lift to go up Blackcomb mountainGenuine Expedia guest review
"Great Hotel, but very busy"
The hotel was great, albeit with a few exceptions. When we stayed there, they had full occupancy, which meant that the pool and jacuzzi's were overburdened with people and uncomfortable. We were also placed in the farthest room from the elevator which was a trek to get to back and forth. Other than the above, which may have been situation related, the […] hotel did have very good facilities and was very comfortable. Read moreGenuine Expedia guest review
"The Best First-Class Hotel to stay in Whistler"
This is a fantastic place to stay in Whistler if you want a first-class hotel experience. The hotel is a beautiful and comfortable facility. The staff was exceptional, and really went out of their way to make our stay enjoyable. We had an injury when we stayed there, and we the hotel staff did what they could to make the situation much better and actually […] enjoyable despite the situation. The Ski-in and Ski out location couldn't be better, the walking distance to Whistler village is perfect. The only negative comment is that the food and drinks on premises were expensive compared to establishments just a few steps away. All in all, I will DEFINITELY be returning! Read moreGenuine Expedia guest review
The Fairmont Chateau Whistler is a very comfortable place to stay. All the staff including from the cleaning staff to maintenance to the front desk and concierge are all very friendly. Everyone speaks to you and acknowledges you. We discovered our room safe was not working properly when we arrived and maintenance was there in five minutes to fix the […] problem. I definitely recommend staying here. Read moreGenuine Expedia guest review
"The Best Of The Best"
This is one of the most beautiful hotels I've every been if. The holiday decorations on site and everywhere are spectacular.Genuine Expedia guest review
"Perfect Ski Getaway"
Whistler is an awesome place to ski and the Fairmont is nicely tucked in Upper Village, away from the noise of the young party scene. Romantic walk to the village, stellar service throughout the hotel - from the bar to the concierge to the ski valet. Definitely will be back!Genuine Expedia guest review
Great location, great service. Very helpful staff. Really fun hot tub area-a must after snowboarding/skiing. Would definitely recommend!Genuine Expedia guest review
Every single person we met was extremely friendly and helpful from the moment we drove up to the moment we drove away. 4 hot tubs, spa, gym, concierge ski service, valets, and the best cocktails we've had in British Columbia. Ironically, the room was the least expensive thing we paid for, and the incidentals did add up quite quickly- personally, I don't […] like being nickel-and-dimed for things like parking, etc. Fortunately that wasn't enough to diminish a fantastic weekend. Read moreGenuine Expedia guest review
"Great Place to Stay in Whistler"
The Fairmont Chateau was a great pick for my first stay at Whistler. The hotel was spacious with all the perks one could ask for and the service was impeccable.Genuine Expedia guest review
Couldn't have asked for a better stay. Will definitely go back!!Genuine Expedia guest review
"Beautiful View of Mountain"
Our family had a great time here on vacation. I liked being just far enough from the main village. The room was very comfortable and clean and the view of Blackcomb Mountain was awesome. We had a great time in the heated pools and hot tubs in the evenings. Portobello restaurant was very convenient for breakfast. Would definitely stay her again! Thank […] you! Read moreGenuine Hotels.com guest review
We had a wonderful time at The Fairmont Chateau Whistler...It was picture perfect!Genuine Hotels.com guest review
"Winner Hotel at Whistler!"
We arrived at the Chateau Whistler with our little 5-year-old granddaughter. She was thrilled to be staying in a "castle" and decided that, for the time we were there, she was to be called Princess Sophia. The front desk staff were so friendly and kind not only to us but also to her. We enquired about transportation to the Peak to Peak Gondola and were […] told it would be no trouble for a hotel employee to drive us down there. This was especially appreciated as my husband has had a stroke and has difficulty walking. We were given a late check-out so we would have time to take the gondolas there and back. Our experience at this hotel was outstanding. Read moreGenuine Expedia guest review
I couldn't believe they charged for WiFi. One charge for WiFi and more for plugging in to their network. THe WiFi was slow and did not work some of the time. I complained and they refunded my WiFi money. But it put me in a lousy mood and had an adverse affect on my opinion of the stay.Genuine Hotels.com guest review
"Perfect - Except For Internet"
The Fairmont Whistler is a beautiful hotel. The staff was extremely friendly and helpful. This hotel is also pet-friendly, so you can bring your pet with you. The only area of improvement needed is the Internet service, which was sporadic. I would highly recommend this hotel to anyone looking for 5-star accommodations at a fair price.Genuine Expedia guest review
"Fairmount Chateau Whistler"
Enjoyed family vacation with grandparents and 2 year old child. Staff were accommodating. Provided excellent service and were very helpful and prompt.Genuine Hotels.com guest review
"Top Choice for Whistler lodging"
This hotel is top notch. Will go back again and again.Genuine Expedia guest review
"paper thin walls!!!! poor value."
I am a 20 year local in Whistler, We booked a night at the Fairmont for the location and the pool that our 2 young girls enjoyed. During the night our neighboring lock off unit was in full swing, it sounded like they were in the double bed next to me at some pay be the hour hotel!! this carried on for an hour......I wished that I had a video to play […] back to the front desk attendant that brushed it off when we departed the next day. We also paid $80 in parking.....2 vehicles we would have parked in lot 4 didn't realize that it wasn't included in the fee. Left with a bad taste in my mouth from the entire stay:( Read moreGenuine Hotels.com guest review
Response by The Fairmont Chateau Whistler Thank you for taking the time to share your comments in regards to your experience at our property. Please accept our sincere apologies and regret in failing to meet your expectations regarding your visit. We were concerned to learn that your guestroom experience was less than relaxing and that you felt the front desk agent wasn't attentive, that is certainly not the service we strive for. We were also disappointed to hear that you weren't informed of our parking charges upon check-in. As a local to Whistler, we do hope that you are able to visit again in the near future so that we can restore your faith in our brand and have the opportunity to demonstrate the true, high level of service we are known for.
Convenient location. Excellent service and great food.Genuine Hotels.com guest review
Response by The Fairmont Chateau Whistler Dear Guest, Thank you for sharing your feedback on your most recent experience. I am very pleased to hear you enjoyed your stay with us. We hope to welcome you back to Whistler soon.
"Still love the hotel, our room and service was oka"
Overall, I love this hotel. But the room we were assigned was somewhat out of date, with no fan in the bathroom, and older shower and faucet. Also, and I guess this was because it was a busy weekend, we got no cleaning service our first day (a Sat) even though we were out of the room for the better part of the day. Second day, they cleaned the room […] except didn't notice the glasses, both wine and drinking and left the dirty ones. They did bring fresh ones when asked. Just kind of sloppy for this particular hotel. Love the Mallard lounge. The pool and sauna are lovely. The location is amazing. Read moreGenuine Hotels.com guest review
"Rooms are not worth the price"
The lobby, bar and pool / hot tub area was excellent. However, the room was not worth the price. It was dated, did not have a balcony, Internet was not included; parking was extra, couldn't watch the Canucks game because HD TV was not working, there were no robes in the room because they had "run out" so had to wait until there were some available and […] then they only brought 1 robe even though there were 3 of us in the room (paid extra for an extra adult) so we had to call a second time to get more robes. Would not stay here again. Read moreGenuine Hotels.com guest review
Response by The Fairmont Chateau Whistler Dear Janice, Thank you for taking the time to share your comments in regards to your experience at our property. Please accept our sincere apologies and regret in failing to meet your expectations regarding your visit. We were concerned to learn that your TV was not working and that you had to go through so much trouble to receive robes. We have had an exceptionally busy winter so far in Whistler, however, it does not excuse the shortfalls in service and comfort that you did experience during your stay. As a local to Vancouver, we do hope that you are able to visit Whistler again in the near future so that we can restore your faith in our brand.
"Excellent!!! Staff was wonderful!"
Staff went above and beyond in the service department!!! Fabulous stay! Hope to go back next year!Genuine Expedia guest review
Response by The Fairmont Chateau Whistler Dear Guest, Thank you for taking the time to rate us on Expedia, and for your kind words. We are glad you enjoyed your stay, we hope to welcome you back soon.
"Great for the whole family"
We had an amazing Christmas at the hotel - The Fairmont does a fantastic job at creating a warm and festive atmosphere. Daily activities and unique holiday offerings (i.e., complimentary hot apple cider in the lobby, kids games room, daily movies in the theatre room) were fun and unexpected.Genuine Expedia guest review
Response by The Fairmont Chateau Whistler Dear Guest, Thank you for taking the time to rate us on Expedia, and for your kind words. We are glad you enjoyed your stay over the holidays, we pride ourselves in providing great service and extra touches, especially around the holidays! We hope to welcome you back soon.
"Great Ski-In Ski-Out Location"
Exceptional hotel and common facilities. I was looking for a 4 star+ hotel in Whistler with a great pool for swimming/laps and the Fairmont was it. Staff were extremely pleasant, but like other comments it was disappointing to be charged so much for parking. And room wifi. Come on, Fairmont. Even if you increased the rates, these things should be part […] of the package! Read moreGenuine Hotels.com guest review
"5 Star ski to you hotel"
This is a fantastic place to stay. I stayed in their most basic room and it was excellent. Really comfortable beds, friendly staff, excellent pool, gym and health club. The downstairs bar is great. Breakfast is a bit pricey at $32 plus tax, but it's one of the best I have had and means you only need a quick snack at lunch. A cheaper alternative is to […] go to Portobello's: the cafe downstairs, to get a pastry, bacon sandwich, punnet of fruit etc and a coffee for breakfast and you can still book this to your room. You can ski straight to the hotel and there is a valet service for skis and boots, plus you can hire everything from here too at the same rates as in the village. The hotel is about 10 mins walk from the village, but there is a regular shuttle that runs until 10:30pm. That said the walk is very well lit and is quite nice after a meal and goes over the river/creek. Read moreGenuine Expedia guest review
Response by The Fairmont Chateau Whistler Dear Guest, Thank you for taking the time to rate us on Expedia, and for your kind words. We are glad you enjoyed your stay, we hope to welcome you back soon.
"Convenient, comfortable and quiet"
Ski-in ski-out at the base of Blackcomb mountain, this hotel is well positioned, quiet, comfortable and extremely dog-friendly. We had a wonderful stay (not the first visit). The room is kitted out with luxurious Le Labo products.Genuine Expedia guest review
Response by The Fairmont Chateau Whistler Thank you so very much for taking the time to provide feedback on your most recent visit. We are glad you enjoyed the service during your stay. We pride ourselves in providing warm, professional and engaging service to all our guests!
Stayed for 3 nights, was a nice hotel, staff are very friendly and helpful. Our maid service was sub-par, we did not get slippers and had to walk to and from the pool on our robes and winter boots, our garbages were not taken out and the milk, stir sticks and coffee were not refilled daily. There is a shuttle that runs into whistler ever 15 mins which […] was very nice and the conceierge was awesome! Read moreGenuine Expedia guest review
Response by The Fairmont Chateau Whistler Dear Guest, Thank you so very much for taking the time to provide feedback on your most recent visit. I was disappointed to hear that you didn't receive slippers in your guestroom, we have been exceptionally busy in Whistler, however, it does not excuse the shortfalls in service and comfort that you did experience during your stay. I truly appreciate your valuable feedback and can assure you that your comments have been taken very seriously and will be beneficial in assisting us in the future. We hope to welcome you back to the hotel soon.
"Best hotel ever!"
I cannot speak highly enough of the Fairmont Chateau Whistler. This is our second stay at this hotel, and both times, the rooms, staff and service have been well beyond our expectations. This time we stayed for 12 nights, and upon arrival were greeted with the very pleasant surprise of having our room upgraded. I had been in contact with the concierge […] prior to our arrival to organize ski rentals, lift passes and hockey tickets. - nothing was too much trouble and my queries answered quickly (special mention to Damien, Louanne, & Joanne at the concierge desk - you guys are fantastic). Would have no hesitation recommending this hotel to anyone. The location is great with easy access to the village and the ski lifts out the back of the hotel. There is also a free shuttle bus into the village if you do not want to walk. Whilst it may be a higher price than some of the other hotels in Whistler, it is certainly worth the money. Read moreGenuine Expedia guest review
Response by The Fairmont Chateau Whistler It is an absolute pleasure to hear your visit was a great one. I will be sure to pass on your kind words to Joanne and our ConciergeTeam to inform them their efforts are recognized and appreciated. Thank you for taking the time to share you review. We hope to welcome you and your family back to the hotel for many more years to come.
"Great Place, Amazing Amenities, Good Food, Pricey!"
Overall A+, Nothing bad to say about this place...I continue to stay here when I am at Whistler...the only issue is the price...really pricey for everything from food, Parking, Spa, drinks, etc.. but then it is a high end hotel and service is impeccableGenuine Hotels.com guest review
Response by The Fairmont Chateau Whistler Thank you very much for your feedback. We are glad you enjoyed the service during your stay. We pride ourselves in providing warm, professional and engaging service to all our guests! Christopher Smart Director of Front Office Operations
"Great staff, nice rooms"
We enjoyed our stay, and the staff were very friendly and helpful. The lobby and bar were beautiful, but the rooms are getting a little tired. The bed was very comfortable.Genuine Expedia guest review
Response by The Fairmont Chateau Whistler Dear Guest, Thank you very much for your feedback. As a landmark property within the resort, we strive to preserve the classic alpine setting of the hotel along with continuous upgrades and enhancements. Since 2010 we have renovated our guestroom corridors and Health Club as well as 100 guestrooms. We are aware that certain room categories require renovations and are thus targeting a selection of rooms and suites each year. We hope to welcome you back in the future. Sincerely, Chris Smart Director of Front Office Operations
goodGenuine Hotels.com guest review
"Best spot in Whistler"
The service at the hotel is amazing! No detail is missed. Such a great spot for a holiday!Genuine Expedia guest review
Response by The Fairmont Chateau Whistler Dear Guest, Thank you for taking the time to share your review of our property. I am very pleased to hear you and enjoyed their visit to The Fairmont Chateau Whistler. Your feedback is appreciated and we look forward to welcoming you back in the future. Sincerely, Chris Smart Director of Front Office Operations
This hotel never disappoints - although this trip it did as unfortunately the best lounge in Whistler was under renovation so I there was no nightcap in my favorite barGenuine Hotels.com guest review
Response by The Fairmont Chateau Whistler Hi Ian, It is an absolute pleasure to hear your visit was a great one. Thank you for taking the time to share you review. Our Mallard Lounge was briefly closed for renovations earlier in November, I apologize that you didn't get to have your night cap. You'll have to come back and visit us soon to see all of the new decor and furniture in The Mallard! We hope to welcome you back to the hotel soon. Christopher Smart Director of Front Office Operations
Fantastic service, excellent food, how ever the room had no view .Genuine Hotels.com guest review
Excellent all round. Close to village - food and awesome shopping. Would def stay here again, esp at Expedia's price.Genuine Expedia guest review
"Extra Costs unexpected"
Our stay was fine, but were disappointed to have to pay high prices to park per night. Also pay extra for wireless internet. Did not find out there were pools until we left, by now, we assumed we'd have to pay extra for that too?Genuine Expedia guest review
Response by The Fairmont Chateau Whistler Dear Guest, Thank you for taking the time to share you review. Please know that our loyalty program, the Fairmont President's Club is a great opportunity for our staff to get to know you. This program has benefits such as complimentary high speed internet service, priority check in/out and upgraded amenities. This past year we invested 1.7 million dollars in updating our health club including four whirlpools, indoor and outdoor swimming pools and guest change rooms, these services are complimentary, we're sorry to hear that you missed out on experiencing this amenity. We hope to welcome you back to the hotel. Christopher Smart Director of Front Office Operations
The Fairmont is a nice hotel and the room was comfortable. It was disappointing that the lap pool was under repair and that it was not mentioned on the website or when i called to confirm the booking. In a place like Whistler where there are many great hotels, decisions about where to stay usually hinge on the extra amenities. Too bad it wasn't ava […] ilable. Read moreGenuine Expedia guest review
Response by The Fairmont Chateau Whistler Dear Guest, Thank you for taking the time to share you review. We're sorry to hear that you couldn't experience the pool during your stay. This past year we invested 1.7 million dollars in updating our health club including four whirlpools, indoor and outdoor swimming pools and guest change rooms. We hope to welcome you back to the hotel. Christopher Smart Director of Front Office Operations
We stayed two. nights. and. enjoyed. Whistler's. Fairmont. . The hotel. has more. than we could use. That was my third. visit. Not my lastGenuine Expedia guest review
very kid friendlyGenuine Hotels.com guest review
Perfect, unless you have a car you would like to park for the weekend ($35/night), wireless devices you need to use ($16/24hrs), or decide to have a meal in your room (2x what the menu states). Overall, I had a great stay but while booking it would have been better to know about the extra charges for parking and wireless. Many comparable hotels will […] have free parking for one vehicle for guests as well as free wireless without charging extra. They advertised "stay 3 nights and the 3rd is free". With all the extra charges, they more than made up for the 3rd night free "deal". Read moreGenuine Expedia guest review
"getting old and dated"
while this is still a decent hotel it is getting old and dated both the fridge and the in-room safe were not working. parking is an additional charge of $35 per day and if you don't sign up for the presidents club they will charge you an extra $16 a day for WiFi. These extra costs are kinda cheesy, include it in the price so you know what you get up […] front with no surprises. My next trip to whistler will be to a different hotel. Read moreGenuine Expedia guest review
We've stay there for 2 nights me and my girlfriend. The pools are amazing so the Windflower restaurant also.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )