Nice hotel kids loved the scenery and the pool close to all attractionsGenuine Hotels.com guest review
Room was nice but had no refrigerator or microwave. Got a big surprise when a hotel parking fee was added to our stay.Genuine Hotels.com guest review
Very dated rooms. Had a musty smell. Felt more like a motel having people with roller bags going by at all hours. Uncomfortable bed. No remote for tv. Very disappointed as Crown Plaza's are typically more upscale. Couldn't wait to get up and leave.Genuine Hotels.com guest review
Very friendly staff. Thank you guys. You just need more channels on your t.v.'s to watch more than just several selected channels.Genuine Hotels.com guest review
I booked this trip to relax and spend pool time with my grand kids. They pool is supposed to be heated, it was freezing! Also there tropical grounds were not what I expected, they were between the buildings and very dark. The Koi pond has a total of two very small koi.Genuine Hotels.com guest review
"Great value! Nice pool and jacuzzi!"
Hotel is a bit dated but still very nice. I enjoyed the Hawaiian theme and waterfalls. The pool and jacuzzi were great. Bar and restaurants on site. Will definitely be back.Genuine Hotels.com guest review
"Ok for a quick weekend"
Good place to stay if all you want to do is sleep and spend your nights there. I spent all day around San Diego and relaxed at the hotel at night very peaceful. Great military discount.Genuine Hotels.com guest review
"Not a 3.7 rating hotel..."
Wifi didn't work in room... Also the sheets were like PLASTIC. Could've stayed somewhere better for sure!Genuine Hotels.com guest review
"Friendly, great service, good hotel"
All around, this was a good hotel that exceeded expectations, specifically so with the professionalism and courtesy of the staff. I arrived early, and they were able to accommodate me immediately. The location is right next to everything - so you can take a car to PB, Gaslight, Seaworld, all for <$15. This is good place for families. The pool area is […] quiet and nice. The quality of the room service food was great, and far exceeded expectations, and the price was high/fair vs. high/exorbitant. While the hotel itself is older, it is clear that it is being actively maintained/upgraded as needed. I would stay here again if I was in the area (and there are a slew of choices in a few mile radius). Read moreGenuine Hotels.com guest review
"Very pleasant two day stay."
The staff was very friendly and eager to please, Room was delightful, decent sized balcony overlooking the pool and greenery. It had a comfortable bed, but no refrigerator or microwave. Room service was quite decent, not outrageously priced and quick. We had a very pleasant stay, and will recommend it to friends.Genuine Hotels.com guest review
"Easy access to freeway"
Very comfortable, large rooms.Genuine Hotels.com guest review
"Great Stay in San Diego"
Staff was courteous and efficient. Grounds were clean and themed in a Hawaiian style. Room was clean and comfortable with no issues whatsoever. Pool and hot tub were clean and comfortable. Resort is within a short driving distance to most major attractions in San Diego.Genuine Hotels.com guest review
The Hotel is well kept even though its a little bit dated.Genuine Hotels.com guest review
Really bad hotel from the reception to the room , no one help from the staff and all the room doors have sound with the horror view it's really horror if any one like the horror movie this is the placeGenuine Hotels.com guest review
Our stay was overall very nice. Unfortunately the last night we were there it was extremely noisy due to a large group that had come for a Polynesian celebration. I would have liked to have been notified ahead of time so that I could leave before they all came.Genuine Hotels.com guest review
"Great place to stay!"
This hotel was a great hotel. Close by to a shopping mall and resaurants. Staff was extremely helpful and rooms were comfortable and very clean.Genuine Hotels.com guest review
The hotel was just okay, but we will probably not stay there again. The little refrigerator and micro in our room did not work. When I reported it, the girl at the front desk didn't seem like she really cared. We also paid extra for the breakfast the next morning. The food was awful; stale pastries, soggy greasy bacon, and they ran out of coffee (we […] couldn't find any wait staff to put more out). Read moreGenuine Hotels.com guest review
"Too old, very old, really old hotel"
I would really recommend the owner of this hotel to do the BIG BIG renovation for the hotel. It is so desperately old that it can ruin the Crown Plaza name and reputation. When I entered into my room, the first feeling was the room was so damp that I felt really yarky. The carpet was yarky. Everytime when opening the doors of the cupboard, it sounded […] like they would fall down. And I had to use about 4 times on average to use the keycard to enter the room. When The elevator was up and down, it sounded so loud that I could hear it from my room! Really, I really want the owner to start do something with the hotel. Read moreGenuine Hotels.com guest review
"Nice resort feel"
Hotel has easy access to freeway and shopping center is within 5 minute drive. But nothing within walking distance. The grounds were nice with plenty of Palm trees and a nice pool. But..... The bed had these sheets that felt like they were water proof. Very uncomfortable. And the sliding door to the patio was jammed and off track. And no mention of […] the $16 a day parking till checkout. After parking and tax it was over $200 a night. Worth it? I don't know, but my wife enjoyed the pool and the balcony. I'd probably stay here again. But only for the view and the grounds. Not the bed. Read moreGenuine Hotels.com guest review
"Nice property - Rooms need renovation badly"
This is a nice property in a good location. BUT the rooms are old and in great need of renovation. Looks like they have not seen TLC since 1980'sGenuine Hotels.com guest review
We went to San Diego on our first family vacation. I have a 1 year old son. We went to the zoo and after checked in at the hotel around 730. Needless to say, my son was exhausted after a day of travel and fun. I had asked for a crib when I made the reservation and when we got to the room, at around 830, it wasn't there. So I called the front desk and […] was assured it would come soon. I waited an hour and nothing. I called again and she said they had a lot of check-ins and was too busy, but NOW she'd check on it. I waited more. It was about 1045 when I was ready to call again when it finally came. We ordered room service after the first call to the front desk and they cooked the food faster than they brought the crib. And by the way, room service was ridiculously expensive. I know it tends to be every where but the crowne takes the cake. 2 burgers, a kids' chicken strips and 3 drinks. $80 and change! It looks nice. Once you get inside. There's a lot of greenery and fountains. The walls are thin.... very thin. The description of my room said king suite and it was more of a regular room. It was exceptionally clean. And the room service, housecleaning staff, and the waiter at the restaurant were wonderful. The front desk staff and the hostess at the restaurant not so much. I would probably find another place next time I visit San Diego, unless I get a great deal at the crowne. Read moreGenuine Hotels.com guest review
I paid way to much for this hotel. 250 for one night. And they didn't even give they're three free drink vouchers. But other then that nice area and pleasant hotel.Genuine Hotels.com guest review
This was our first time at the Crowne Plaza and we had a great time! The only hitch was the TV reception was not so great, but my husband and son watched the Padres game at the Sushi restaurant and that was fun for my son. Other than that, the ambience was awesome. The Hawaiian theme was very relaxing and beautiful. The service was excellent, very friendly. […] We would definitely come back. Read moreGenuine Expedia guest review
We had a great time, the hotel was clean, beautiful and very romantic, I definitely coming back to stay there, it was a great stay.Genuine Hotels.com guest review
"Was told hotel was on the ocean. Not true"
When we arrived there were four people at the desk and they were all helping one person and just completely ignored us we stood there for about ten minutes before we were acknowledged. That was very rude and not professional at all. The room was clean but elevator, floors, walls were very dirty. Will never stay there again.Genuine Expedia guest review
It was a pleasant experience. We did not have a refrigerator in our room which we were suppose to have. However, it was a nice room. It was a good relaxing end to our day that we spent at Sea World. I would definitely use that hotel again.Genuine Expedia guest review
had a great experience. The hotel shuttles u around into old town which has a lot if really good restaraunts and shopping. Will returnGenuine Expedia guest review
Hotel needs updating. Garden & pool area was clean. Water was too cold though.Genuine Hotels.com guest review
"Love the Hanalei Hotel"
We have been going to the Crown Plaza Hanalei Hotel for over 30 years, and we are always comfortable there. The room by the pool was especially great because our grandson was with us this time. The breakfast package was so convenient and the dining room is lovely. Free parking was a nice surprise. I love the tropical theme too.Genuine Hotels.com guest review
"Nice, clean, close to everything"
Visited San Diego on the 4th of July weekend. The hotel said they were full as it appeared most of the hotels in SD were. When we got to our room it was on the bottom level facing the parking lot and apparently was a handicap assessable room with a shower in the middle of bathroom. No place to put shampoo, etc. and the bathroom was always wet as the […] shower was actually in the middle of the bathroom. When we went to the front desk to ask to be moved, we were told they were full and it was my fault as I asked for an assessable room when I booked. I had no reason to request for an assessable room and told the girl. She was unfazed, and unsympathetic to our situation. I feel that this hotel was putting guests wherever they could at check in. The next morning again I went to the front desk to complain about this room and the inconvenience of the constantly wet bathroom floor. This time a guy at the desk said he could move us but not until late in the day and would have our luggage moved for us. When we returned that evening we had not been moved, but this same guy quickly took care of it himself by moving our luggage for us and even made it better by giving us vouchers for a free breakfast in their restaurant. Read moreGenuine Expedia guest review
Easy to get to and from the hotel from any major attraction. The atmosphere was like being in Hawaii. Would stay here again!Genuine Expedia guest review
"Split review but I would be hesitant to book again"
The good news...the property is very pretty and the staff was amazing. Everyone (with 1 exception) was very friendly and personable. The location was very convenient. Only 5 minutes to Old Town, 10 minutes to downtown and 10 minutes to the beach. The bad news...First, the air conditioning did not work. It read 60 F but felt more like 75F. Luckily it […] was cool outside and keeping the window open made it bareable. Second, the bed linens were horrible! It felt like sleeping on paper. Third, and in my opinion the worst...there was a late afternoon/evening bellman that is a scam artist! The hotel offered shuttle rides to nearby atttractions and this guy tried to tell us that a trip downtown would be "a special trip" and said it would cost us $25. A taxi ride would have been cheaper. Gave us a bad feeling. He had a terrible effect on the rest of the staff. Read moreGenuine Expedia guest review
"They could use a little update"
My bed was hard, creaky and old! Furniture is pealing. Can't use the HDMI port on TV - we travel with the "minnies" for my 23 month old granddaughter. If I can use the HDMI connector at a "real" resort I should be able to at a run down Crown Plaza.Genuine Expedia guest review
"Perfect location to everything."
Staff was extremely helpful and friendly. Pool and hot tub were very large. Had excellent seating arrangement by the pool area.Genuine Expedia guest review
"Nice hotel, very relaxing and peaceful atmosphere."
We stayed here after visiting Sea World on Saturday and we liked it so much we decided to extend our stay another night! The hotel has a unique atmosphere, it is very peaceful, the pool was nice and the restaurant was good too. Overall we really enjoyed ourselves.Genuine Expedia guest review
I was very satisfied with the Hotel and will stay here again.Genuine Hotels.com guest review
The hotel is nice, comfortable and clean. I love the garden area with its waterfall and the pool area.Genuine Expedia guest review
"Don't stay in room 2014 next to laundry/maids"
A very noisy maid's cart woke us up at 7 am on a weekend morning - this was a lousy location, even though it was a complimentary hotels.com night. We weren't happy with the noise of that location. However, the staff was friendly.Genuine Hotels.com guest review
"nice hotel close to beach"
parking spots are small. i own a truck and had to enter through drivers seat twice because cars were so close i couldnt open door. the pocket door latch fell off on the first day. room was very quiet and ac worked great. room service was fast and resonableGenuine Expedia guest review
"Close to Seaworld and San Diego Zoo"
The location was good,but they charge for the parking. The buffet breakfast was not good at all, the food was cold and the selection very poor, not what you expect of a Crowne Plaza Hotel. Overall the room was clean and the location was good, but I would not stay here again.Genuine Hotels.com guest review
Overall, wonderful stay. Previous reviews were correct, Wifi - terrible, parking space very small. Beds a little hard for us but no big deal. The staff was exceptional!!!!. Restaurants times for business was a little odd to us. We had a very nice view of the pool and a nice patio to enjoy it. Considering the amount of kids enjoying the pool the noise […] wasn't that bad. Surprisingly not much noise at all. We would stay there again. We were there 4 nights. Read moreGenuine Expedia guest review
"Pretty waterfalls in hotel"
Pool towels were never replaced and out tub was clogged.Genuine Expedia guest review
Great hotel. Spacious room. Hotel elevators do get congested in the mornings, making your wait a little long. Bed not very comfortable but would stay here again. Beautiful landscaping and features. Nice pool and family friendly atmosphere.Genuine Expedia guest review
"Quiet hotel close to freeway and restaurants"
Friendly staff and clean room. Not much of a view from our room. In room information not very helpful. No mention of spa. Had to call to confirm and find it.Genuine Expedia guest review
This hotel is not the newest on the circle but it is very well kept . The customer service at the front desk when I arrived on Monday night was amazing along with the room service team . I especially loved that house keeping wasn't knocking on my door before 9 am like they do at other hotels.Genuine Hotels.com guest review
Our stay there was okay. Not bad but probably wouldn't stay there again. It looks really nice from the freeway and the street but not so up to date once your in the Hotel and rooms. Rooms had a mildew smell and Hotel needs some renovations. Location is great and staff was friendly.Genuine Hotels.com guest review
"Not a 3 1/2 star hotel"
Well it did not start off well. Its automated parking only, no valet. The bell desk was useless since there was no one there at our arrival. When there was someone there at checkout, it took 30 minutes for someone to come to our room to help with baggage. A/C only blew on very low speed. So even with the a/c as cold as it would go, it still did not […] cool the room down. The hot tub was down for 2 of the 3 days we were there. Beds were old and firm. Hotel seemed dated but fairly well maintained. Do not recommend it for the price. Read moreGenuine Hotels.com guest review
"relaxing at Hanalei"
I had a very relaxing time. Everyone were very friendly. The fullbody message was awesome. I would definitely recommend this hotel if staying in Old Town San Diego.Genuine Hotels.com guest review
"Very nice all around Hawaiian Island Decor."
This is our fourth stay at this hotel. We were lucky to have our first experience of the tropical theme when we attended our first ever military F-8 Crusader Ball get together being held there. I spent more time just walking around and looking at the South Pacific settings. We made it a point to go and stay there, bringing our camera this time. This […] was our inspiration for our theme in our back yard. We built a Beauty! Lava rock pool and spa with a waterfall. Next came the Koi Pond and waterfall. Then came a real beach sand beach with a walk-in to the shallow end. No steps. Wow! What a party place. Our third stay was when we attended a wedding anniversary for a friend. This stay was again to attend another annual F-8 Crusader Ball being held at another hotel. I enjoy this hotel. Period. Read moreGenuine Expedia guest review
"Staff was excellent!"
Stayed 4 nights, staff was excellent! We had 8 people, 4 rooms, and everyone said hiw nice the staff was. Hotel restaurant was a bit pricey with limited menu, we only ate there once. Jacuzzi closed for maintenance our last day which was not good. Otherwise pleasant stay.Genuine Expedia guest review
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