"A Visit to SeaWorld and the Zoo"
The hotel was clean, the grounds were a little worn but was still in good condition. The staff was pleasant and friendly. My only complaint was when trying to contact guest service in the evening over the phone there was no response. But overall it was a good stay.Genuine Hotels.com guest review
"Very conveniently located and close to family"
It was the worst six day vacation of my life I got very sick, spent two days at the hospital and the rest in the room trying to get better. I'm just happy I stayed here so I at least had a nice room with a good view.Genuine Hotels.com guest review
Non smoking Room smelled like it had been smoked in for years. Musty, wet, feel on carpets. Horrible stay, no accommodation to change rooms either, very disappointed.Genuine Hotels.com guest review
"Pretty decent Stay"
The hotel was old and needed updating. However, the room was very spacious and clean. We enjoyed the pool and the service at the hotel was good. No major complaints.Genuine Hotels.com guest review
I was specially happy when we got a doctor directly to our room to check my sick wife, that paid for everything, thank you Daniel at front desk and we will be back thank you Crown.Genuine Hotels.com guest review
"Not worth the trip."
Just an overrated older hotel from the hay days of the 70's. It seemed that the management was renting out the rooms to weekly renters cause the people rooming around the facility where an unkempt bunch and just not vacation materials.Genuine Expedia guest review
"close to all tourist attractions"
Service great. Beds not very comfortable. Good location. TV too small and satellite service really bad.Genuine Hotels.com guest review
"Decent for price paid"
The location, price, and amenities (pool, sushi bar) were nice. Room had a musty smell and was very small. Very little walking space. Maybe update the furniture with a smaller TV stand to make it roomier.Genuine Hotels.com guest review
"Not what I was expecting!"
Upon arrival we went into the lobby to check in that seemed to set the tempo for pur stay....it was a wednesday afternoon (not busy) but not very welcoming, The gentleman that checked us in seemed pre-occupied and was kind of abrupt with answering our questions regarding handicap parking. We then went back downstairs in hopes of getting something to […] eat in the cafe; nope it was closed. sign in front said back in 5min.; however it didn't open.....we waited for over an hour and finally decided that the only place we were foing to get to dine was in the sushi bar. The service there was very good and thhe food was tasty. Next morning we again went down in hopes of getting something light from the cafe for breakfast and again it was closed!!!! It was advertised that the restaraunts were open and we never saw them open during our entire 3day/ 2 night stay! Not being familiar with the area thhis was part of what made it apealing to stay at this location......never again! The housekeeping came to clean our room around 2pm and yet they did not remove the trash from the room or vacuum ! They left our used coffee cups on the nightstands. Had the bed not been made and new towels left we would not have known they were there! To say we were disappointed would be an understatement ! Read moreGenuine Expedia guest review
"In Town for a baseball game"
The hotel over all was very nice. I am mixed on the hotel staff. The gentleman who checked us in very very nice and helpful. We had breakfast at the hotel one morning, the hostess again very nice, our server on the other hand couldn't be bothered to take care of us. Did not go back the second morning for breakfast, because of that. We used the shuttle […] service a couple of times, the first two gentlemen were wonderful, nice, kind, helpful, the last gentleman we had (Larry) was rude. He scolded us for our pick up time. He picked us up at 8:50 pm the shuttle runs until 9:00 pm. My family and the others on the shuttle were told we had cut the time to close. Larry received a call on the walkie of another pick up. You could tell he was not happy about it. He was rude to the young lady on the other end. Thought if you don't like driving perhaps that should not be your job. So the staff, some super nice and helpful and others seemed angry they had to be there. I think the person who cleaned the room prior to our arrival didn't pay attention to the details in the bathroom. The Lotion, Shampoo and Conditioner proved had all been used. I only realized because I went to use the lotion and it was almost empty. (The bottle was white and you could see through it) Read moreGenuine Expedia guest review
Thin walls - awoken by cleaning staff on Saturday morning around 0715 as they pushed the cleaning carts up and down the halls...chatter amongst cleaning crew persisted until front desk made aware of outside noise...hotel is a courtyard-style setup...Genuine Hotels.com guest review
It was over priced...Genuine Hotels.com guest review
"Close to freeway"
Was a great stayGenuine Hotels.com guest review
"Expensive Lodging Not Worth It!"
We had two rooms for two nights at over $150 per room per night at the hotel, not so happy. There is no complimentary breakfast, parking was $12 per vehicle per night, and Wi-Fi was available but with a fee. Compared to the hotel we stayed in last year, the money we spent here was definitely not worth it. We will not recommend the hotel for family […] vacation. Read moreGenuine Hotels.com guest review
There are better places for the money but it was ok. Nothing great nothing special but nothing bad I would have expected more for the money.Genuine Hotels.com guest review
"A little noisy, skip the coffee shop"
The hotel was a little noisy even early in the morning. Skip the coffee shop. Everything about the breakfast was a little off. The bar/sushi was very good. Overall a little expensive for the quality.Genuine Hotels.com guest review
"not impressed for the price"
Paid a pretty penny to stay at the "Crown Plaza". Our room was next to a service entrance and there was banging and noise the majority of the evening. The room was musty and the floor was damp. Coffee maker didn't work. We just wanted to get out of there come morning.Genuine Hotels.com guest review
"Everything we needed and we were very pleased."
We had a great time even though we were there for only one night. Excellent facilities.Genuine Expedia guest review
"a lot to offer"
great value, wonderful service, plenty of amenities.Genuine Hotels.com guest review
"Will come back just for hotel!!"
This hotel is great! Cool rooms, nice landscape. The sushi bar is phenomenal!! Stayed for a concert event but will visit again just to stay and play!Genuine Expedia guest review
"Close to Sea World"
The staff at this hotle was great! Very helpful and accomodating. We onlyh needed to stay for one night, but that had no bearing in how we were treated. Would definitely recommend and would stsy here again!Genuine Hotels.com guest review
"Overpriced Holiday Inn"
Crowne Plaza has changed for the worst since my last stay in 2011. Children running up and down hallways, unsupervised by parents. People in room next to us partied all nite long for 3 nights. Rooms old and outdated. Fumes from freeway coming in every time we opened sliding door. Too overpriced for what they offer here! Won't stay again!Genuine Expedia guest review
"Overall, a pleasant stay."
Nice facilities, great staff. Some things to make our stay more comfortable: More than ONE cuppa coffee to share between two people!!! Fridge, to cool water bottles and keep snacks. FREE parking or hide the cost in the room rate -- fee parking makes me feel like I'm being nickel-and-dimed to death! Our 20th anniversary so I ordered flowers from a florist […] your hotel recommended. Roses were not in the room and I had to make two trips to the front desk but, finally, a very accommodating shift manager (female) found the roses, somehow, and they were in the room when we returned from anniversary dinner at 9PM. Read moreGenuine Expedia guest review
"This hotel has seen better days"
I visited this hotel some years ago while on a trip to San Diego. I decided I would stay here the next time I traveled to the area. I was not impressed. Other than the lobby, the hotel has gone downhill in my opinion.Genuine Hotels.com guest review
"Near the beaches"
With the hotel rate we have to pay why parking is not includedGenuine Expedia guest review
hotel was abit old. all rooms were outside, no inside halls. alot of noise going on outside my room. never could get the a/c to blow just right. it always seemed alittle warm in the room.Genuine Hotels.com guest review
"Nice hotel but"
Beds and blankets lacks the quality definitely not the quality I would expect in 3.5 category hotel. Staff was very friendly and accommodating.Genuine Expedia guest review
It was fine.Genuine Hotels.com guest review
"Great hotel for a family or vacation"
Had a great stay. Very family oriented hotel. Service at Kona Cafe was poor. Plenty of parking in the parking lot but the spaces were tight. Very clean rooms.Genuine Expedia guest review
"Tropical Crowne Plaza"
Nice hotel, but the name made us think it was an up scale newer hotel. The name has been changed. Everything is Pacific south seas decor. Lots of plants and great for the dog. It is more of a relaxing old style hotel. Really liked the patio door out to the plants and lawns on the first floor. The hot tub was only a few feet away.Genuine Hotels.com guest review
Room 1216 was a bit neglected in terms of maintenance. Armoire lights would not turn off because doors would not fully close. TV picture was poor due to loose cable. Bathroom light was intermittent due to switch issue.Genuine Hotels.com guest review
This is supposed to be a four-plus star rated hotel yet it has fallend into an average hotel. We were subjected to two or more girl softball teams who swam and made noise until 10:00 PM and then ran through the corridors knocking on doors. We could not get to sleep until past 11:00 PM. This used to be a hotel where your stay was quiet and above average […] but that has left this hotel. I told them that after staying there for over 40 years this would be my last stay. We left a day early (this morning) because of this and hope Hotels.com will refund our last day.'s rental. Read moreGenuine Hotels.com guest review
"Clean, comfortable, friendly staff"
This hotel was nicely kept up and the rooms were clean and comfortable. They weren't exactly noise proof so when the school group got rowdy you could hear it, but after calling the front desk the staff responded efficiently to quiet them down. Overall we were very pleased with our stay, and the prices were very reasonable.Genuine Expedia guest review
My only issue was I could not locate the I e machine! I dined at the restaurant the staff was awesome and the food hot and delicious, used the pool and the facility was clean and had plenty of towels, and the guest room was clean, and beautiful with a nice view of the pool! We will be back!Genuine Hotels.com guest review
This hotel is close to SeaWorld and the beach, which is great. But it's surrounded by other hotels and there is no place to just walk around and explore. Also, the room was comfortable and nice, but I was disappointed the cost of the room did not include parking or wifi. Even the most basic hotels I've stayed at have included these amenities at no additional […] cost. On the plus side, having a fridge and microwave in the room was a nice feature. Read moreGenuine Hotels.com guest review
we had a terrible stay at this hotel. it wasn't the hotel's fault... rather it was the other guests staying there. when we got there, the front desk "upgraded" us from a king room to a queen room. we said no. we need a king. so we got to our room, and i think i know why he tried to "upgrade" us. the room had french sliding doors to the hallway. why […] you ask? to let all the noise in! it was single-paned to let all the noise in. to top that off, there was a large group of parents drinking beer by the pool with LOUD music on, with their 30 or so kids running around screaming. in the morning, we saw the kids wearing some sort of softball uniforms, so i'm guessing a tournament for 12 year old girls team of some sort. the music stopped at 6pm but the screaming kids running around did not stop till 10:30pm. both nights that we were there. we have a 3 year old, and he even said that it was loud and it prevented him from sleeping. the room itself was clean, but the carpets were aweful. the hotel was probably built in the 50s and updated in the 90s with a hawaiian tiki-theme. and it looked like it hadn't been updated since then. there was a delapidated hut next to the pool, and the dining area was dark and dingy. needless to say we did not eat there. there is little difference between here and the vegabond inn across the highway for 1/3 of the price. i highly recommend you looking into that option. Read moreGenuine Hotels.com guest review
Good Hotel. Better price. Closely located to old town district and major malls down the road. The hotel service will take you to the zoo, old town and any close place for a small tip.. I will stay there again.Genuine Hotels.com guest review
Overall the hotel was fine but my room (first floor on the courtyard) was very musty - smelled like the carpet had been wet for a long time, and I had to pay for WIFI, wihch I think nowadays is silly.Genuine Hotels.com guest review
"Pleasant Quasi-Hawaiian Feel in San Diego"
Overall, I'd give it five stars. The room was nice, the price was good (via Expedia#, the distance to the areas where we needed to be was reasonable, and the staff was friendly. My only #slight) ding was that my room key-card de-magnetized easily -- twice in 3 days -- but it took only 5 minutes to get a new one each time. I'd stay there again in a […] heart beat. Read moreGenuine Expedia guest review
"Great Hawaiian theme and service"
We stayed at this hotel for two nights for a Sea World weekend trip. I'm from Inland Empire 2 hours North. This hotel was very nice. The landscaping was perfectly themed. My son liked the big fish aquarium in the lobby area. The restaurant served good food and there was even a small snack shop in the lobby area with coffee. The room itself was very […] big with lots of closet and cabinet space. Check in and out was easy. Very comfortable hotel. Read moreGenuine Hotels.com guest review
"Okay, not what expected!"
Hotel looks ok Hawaiian theme, nice waterfall staff was nice but, beds need to be replaced they felt old!! went on the weekend of prom weekend, couldn't sleep screaming young kids, loud hitting walls. Recommendation put those young kids on a different floor from where families are sleeping, or have Security do an actually through walk around the building […] when these kids are there. They were too loud hardly got rest and beds were not comfortable, plus lights in bathroom were burned out had to call and fix it. The guy that fixed the lights in our room was nice and fast I give him an A plus, again staff was nice but wouldn't come back, not the go to place for comfort and rest sorry!! Read moreGenuine Expedia guest review
Good stay. Nice, friendly, and helpful staff. Facilities and ground maintained well. Ample parking with easy access and exit for guests.Genuine Expedia guest review
Clean, Nice! Near Freeway!Genuine Hotels.com guest review
"san diego expirience"
the hotel is centrally located near ocean bay, gaslamp distric, down town, and sea world. About 10 min drive.Genuine Expedia guest review
"Night before Sea World"
As usual the front desk staff was extraordinary - Adam, MOD. The only disappointment...I expected free wi-fi in my room because I had it in September when I was there. I have stayed in cheaper hotels that had free wi-fi in the rooms. Small item unless you need it and find it is going to cost a high fee to get it. But, overall, a pleasant stay.Genuine Hotels.com guest review
"Wouldn't Stay Anywhere Else"
We've been staying here since it was the Hanalai years ago. The change in names has not changed the quality at all. Still very clean, very friendly and fairly quiet.Genuine Hotels.com guest review
"Service was great."
We had dinner at the restaurant, and were seated right away. We treated very well by all the staff. We plan to stay there again.Genuine Hotels.com guest review
"Will never stay their again."
At first appearance the hotel seems great. We checked in only to find out we owed an additional fee for parking. We had been told when we booked that it was included in the price we already paid. We got to our room to find we didn't have the fridge and microwave as the description said we would. We needed that since we have a baby that needs her bottles. […] They switched us to another room that did have a fridge. The fridge didn't work. They brought us another fridge but it froze everything and we could not turn the temperature down. The bath tub did not drain, the toilet had a lingering smell, the sheets are what my husband calls paper sheets. They are very stiff and hard. When we went to use the hot tub and pool they were so dirty. They were allowing drunks to be in the pool with their alcohol even though it was supposed to be a family place. I couldn't let my toddler come with us because their were cigarettes and empty beer cans all over the place. When we asked the front desk about taking care of the mess they kind of blew it off. It was extremely disappointing. Last thing we hated was the fact that we had to pay extra for wifi. That only covered one devise. We both have iPads but had to pay a fee for each iPad each day. That is ridicules. Read moreGenuine Hotels.com guest review
"Good place to stay"
Check in and out process was great. Resturant was good but pricey service was a bit slow. But we were on vacation so we didn't care. Our bathroom door would not close. No big deal for us. Pool area is nice. Parking was convenient. One thing that was cool, if you skip out on maid service you get $5 coupon to spend on food at the hotel.Genuine Hotels.com guest review
Stay was awesome. After a grueling day it was great to just relax and have everything within the hotel.Genuine Expedia guest review
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