The staff was very friendly and helpful and the location was good. Is an older hotel however. Did have to pay for parking and no continental breakfast. Easy to get to beach, colleges and airport however which made this a plusGenuine Hotels.com guest review
"Scenic Balcony View"
Great balcony view. It was a little chilly when I went so I didn't get to enjoy it as much, but the sunrise over the courtyard and swimming pool was beautiful. Accommodating to SfN conference shuttles and guests.Genuine Expedia guest review
over all is good but the bed is little hard and not as soft as hilton or hamtonGenuine Hotels.com guest review
"without a doubt going back!!!"
We loved this place... pet friendly... easy drive to where we needed to go.. rooms were clean.. pool was warm.. :) we are going back for sure..Genuine Hotels.com guest review
"Nice hotel, good location and friendly staff"
We stayed for one night and it was pretty nice. I did like that there was no parking structure, the parking was gated and secured with room key. We actually got free parking by joining their free rewards program which was nice. They did have shuttle service to old town running till 9pm. We didn't take advantage of it, but it was nice to know that we […] could have. The pool and spa looked nice, but weren't there long enough to use it. The room was nice, It was clean, but a little dated compared to Doubletree, which had stayed at before. For a 3 star hotel, it was nice but not really wow factor on the room. The courtyard area was nice, kind of a tropical theme and had some nice scenery to look at. Beds were comfortable, a little more springy ( bouncy than i'm used to ) but still nice and the pillows were comfortable. We had a nice balcony. There is a sushi bar downstairs and lounge too. Overall, for the price (about $150) and the fact we didn't get charged parking like all other places, it was nice. Check in wasn't until 4pm and check out is at 12. It would have been nice to have an earlier check in time, but other than that no real complaints. Read moreGenuine Expedia guest review
"convenient to all we wanted to do, staff superb"
the hotel staff went out of their way to be accommodating, whether it was special service by the pool, or staff simply showing us our way around. the shuttle service was excellent as well.Genuine Expedia guest review
Very friendly and efficient staff. Great location. Just wished the beds were more comfortable - matresses were hard and the sheets were rough.Genuine Hotels.com guest review
"Would not stay here again"
dumpy hotel- would never stay here again. room was not clean and the decor was like Trader Vic's 20 years ago.Genuine Expedia guest review
"Nice hotel with lots of character."
This hotel was a suggestion from shipmates who had attended several reunions at this Crown Plaza in previous years. The location is convenient to the airport and many attractions in the San Diego area. We were pleased with the facility, the staff, and our room, along with the rate we got through Expedia by combining the flight, hotel, and car renta […] l. Read moreGenuine Expedia guest review
"close to all atractions"
wonderfullGenuine Hotels.com guest review
"Good hotel conveniently placed"
Loved San diego and the hotel gives you a good location for all that it has to offer.Receptionists were very friendly as were the bell hops who organised.Courtesy buses where they could do (even to the liquer store!!!). Room very tidy and well appointed.Only thing that let down hotel was the bar area was being refurbed but that didn't affect our st […] ay. Read moreGenuine Expedia guest review
"Renovation badly needed"
For the price, I expected a much cleaner and more up to date property. Overall it was dated, run down and not the quality I expected for a Crowne Plaza. There was construction going on in the bar/restaurant area so the bar was crammed into the casual dining restaurant area. Limited supply of liquors led to frustration for me and the other guests as […] they, more often than not, did not have the liquor or ingredients for the requested cocktail. Selection of beer and wines were VERY limited. The rooms were dated and worn. The meeting rooms were adequate but again, were not what I expected for the price charged. Coffee service in the meeting rooms was unreliable and not very good quality.On the other hand, the towels were nice and the maids did a good job cleaning and making the rooms look as nice as possible. Read moreGenuine Hotels.com guest review
"Very nice staff"
Spent 5 days at the hotel. The staff was very nice and accommodating. They made sure my hotel had a fridge and microwave even though it wasn't originally in the price of the room. They also gave me complimentary wifi for the week.Genuine Expedia guest review
I had heard great things about this hotel from older people (how nice it was, etc.) but I highly doubt it had been extensively renovated since the 80's or early 90's. The rooms had very little lighting options and electrical outlets and some of the amenities seemed outdated. The air conditioning was very loud; I chose to sleep in heat that with the […] sound from the air. It was close to my areas of business, but parking in the hotel lot was not ideal. My compact car barely fit in the stalls between cars and the entrances were not easily accessible. Read moreGenuine Hotels.com guest review
"San Diego Visit"
Hotel was not easy to get too on hotel circle. Older place, but ok. Hate that they always put you in the loud areas when you buy discounted rooms.Genuine Hotels.com guest review
"Inexpensive but doesn't feel like it."
No complaint enjoyed this hotel.Genuine Expedia guest review
The hotel has a shuttle to the airport and to the Old Town Trolley Station. With this convenience, there is no need for a car. Great location also over looks the Riverside Golf course, if you are inclined. We stayed on the Seventh floor with a great view. The Freeway is very close, but because of the water features, we never heard any noise. Great staff […] -- Wonderful place! Read moreGenuine Expedia guest review
With its close proximity to I-8 Freeway, Old Town, Malls and other attractions, the Crowne Plaza was a great choice for our little excusion to the San Diego area. Staff were very friendly and most accommodating. Our room was clean and nice, and the Hotel Grounds were very pleasant, quiet and well kept. The pool and jacuzzi were also a huge plus!!!!Genuine Hotels.com guest review
"Hotel good if you want to listen to loud partying"
Stayed for 2 days. In room 1413 on the 3rd floor. Nice that the rooms have balconies however that leads to others staying up late in the evening and partying outside on the balcony. In addition to the hotel having very thin walls, this appears to be an older hotel. The rooms are all outside so you hear noises from cars, from people walking to & from […] the pool, from people above & below you in their rooms / balconies. You hear toilet flushings & people shutting doors. Worst hotel I have stayed in because of this. First night I called the front desk and complained 3 times of the excessive noise from the gang partying below up & even had the security come into my room to hear how loud it was. I did appreciate the hotel staff saying they would make sure it didn't happen the following night. The staff is ok but I would stay clear of this outdoor type hotel unless you so nor mind loud noises while trying to sleep. I also found the basic toiletries and towels very minimal. after I used the shampoo & conditioner the first nite, they did not replace anything. They left a note that I would have to call if I needed more. I stay at a lot of lower to moderate priced hotels. All of them are generous in making sure you have all the basics replaced daily. They only enough coffee for 1 cup and barely any towels. Read moreGenuine Expedia guest review
"Crowne Plaza Hanalei San Diego - Mission Valley"
Overall, this is a nice, clean hotel. I'll definitely return to hotel. 2 things the hotel need to check is  water drainage in the bath tub is not running well.  The tv control remote was not functioning well even after the Service man exchanged it. I think it just needed new batteries.Genuine Expedia guest review
"Old and neeeds renovation."
Heat didn't work, room service never came in three days, but the staff was nice and helpful. I've paid less for much better rooms at ski resorts here in Colorado that were better all around during peak season.Genuine Hotels.com guest review
Hotel had nice ambiance but its starting to need maintenance. We had several issues that were addressed quickly.Would I stay again at their price. NO. Did I appreciate the effort on fixing the 4 items we encountered yes Staff was excelent but shouldnt have needed to fix items. Room not cleaned after first day at all.Genuine Hotels.com guest review
"Dinner was best"
Old-fashioned hotel with two high-rise blocks right next to each other so the lower rooms are grim. Marginal room service. Best is the bar which has an excellent sushi cuisine.Genuine Hotels.com guest review
"It was OK !"
It was just ok, not bad. Just ok Very quiet !Genuine Hotels.com guest review
"Beautiful Hotel, VERY quiet!"
Every year my family and I stay here for the ski races. The Kona shop has the BEST mochas, better than SBUX! The restaurant, The Islands is delicious! Leonard was awesome, my daughter enjoyed watching him work!!Genuine Expedia guest review
"Lodging for a family reunion."
We have stayed in this hotel chain previously in other cities. We have always had a pleasant experience. The staff is always welcoming.Genuine Expedia guest review
"Nice hotel and very good shuttles"
Nice experience and would recommend this to people who want to take in all of San Diego-- Enjoyed our stay---Genuine Expedia guest review
"Out dated and not satisfying"
We stayed here thinking that the hotel would be just as nice as the one from home but we were so wrong. The room not only was it small and out dated, but it smelled bad. The vanity area smelled like urine and it was just plain disgusting. The staff was not friendly at all. Very dissatisfiedGenuine Expedia guest review
"Theme based so the illusion of being elsewhere."
In hotel circle where you have many choices. This hotel has nice grounds, landscaping, and a tropical theme. It is older than some other choices in the area that i might opt for next time as I'm close enough for weekend excursions. The facility reminded me of standard hotel fare found off major interstates as is this facility. Overall, ok and convenient […] to attractions, close to $200 per night on a Saturday night is a bit over priced in my opinion and i'll try elsewhere for something a bit newer. Just a personal preference. Read moreGenuine Expedia guest review
Really cool grounds. It was a nice hotel but everything was very expensive for us. A drink at the bar cost us $20 for two plastic cups. Breakfast which was supposed to be included but the hostess didn't believe me. It looked like a very small and unappetizing buffet, way better at a Hampton. After asking the front desk for a breakfast voucher we decided […] to skip breakfast.. Too bad it was one of the reasons I wanted to stay there. The things I did like about he hotel were the location and the plants around the grounds. We had a nice balcony too. It was just too expensive for us to just sleep in a bed and even internet was not included. The next night we stayed at the Comfort Inn across the street. They had free internet, empty jacuzzi, and waffles for breakfast! Nice hotel for business meets and conventions im sure, but it was just a night or two for me and my wife and we are happy paying less for more. Read moreGenuine Hotels.com guest review
beds need to be more comfortable. experience was okGenuine Expedia guest review
Great. Service was a bit slow but overall great stay.Genuine Hotels.com guest review
"Not the greatest hotel"
Hotel seemed nice but lacks a lot of service. 1. Internet was not available., 2. very difficult to get in/out of hotel 3. had only 1 bell hop for all guests (WOW) 4. pool and jacuzzi are apart ------ would i go there again... probably not. Staff overall was nice with the exception of a few.Genuine Hotels.com guest review
I paid $199.00 for the first night and $179.00 for the second night , was I expected was completely different , first of all the room smelled like sewer lines , the bathtub had dark cloudly water in it. The smell was very strong and it did not go away, the staff was ok , for the price I was very disappointed of the overall facility. Not happy.Genuine Expedia guest review
"Beds were very uncomfortable"
The room was nice, but the hotel property was dated and dingy. We found that the rooms smelled musty and the beds very uncomfortable. In fact, we left a night early because my older kids said that they couldn't sleep.Genuine Expedia guest review
"In hotel circle"
We were staying at the hotel during a college move in weekend. The location was fine. The room had two double beds. The vent in the bathroom made a horribly loud noise and the air conditioning unit starting leaking about 12:30 am and we had to call the front desk to have someone come up and fix it.Genuine Expedia guest review
"Nice Hawaiian feel."
The hotel staff was excellent. I was able to check in at 9am on a Satuday without paying extra. I also peft a phone cord snd they are sending it right out to me. Great location next to the Fasion Valley Mall, Old Town, and USD. The grounds are beautiful and they have shuttle service to local attractions.Genuine Expedia guest review
"Hotel close to 2 malls, Sea World, Old Town"
Convenient location, safe parking area. Washer and dryers in good condition to do laundry for son who is a college student in San Diego.Genuine Expedia guest review
"A Visit to SeaWorld and the Zoo"
The hotel was clean, the grounds were a little worn but was still in good condition. The staff was pleasant and friendly. My only complaint was when trying to contact guest service in the evening over the phone there was no response. But overall it was a good stay.Genuine Hotels.com guest review
"Very conveniently located and close to family"
It was the worst six day vacation of my life I got very sick, spent two days at the hospital and the rest in the room trying to get better. I'm just happy I stayed here so I at least had a nice room with a good view.Genuine Hotels.com guest review
Non smoking Room smelled like it had been smoked in for years. Musty, wet, feel on carpets. Horrible stay, no accommodation to change rooms either, very disappointed.Genuine Hotels.com guest review
"Pretty decent Stay"
The hotel was old and needed updating. However, the room was very spacious and clean. We enjoyed the pool and the service at the hotel was good. No major complaints.Genuine Hotels.com guest review
I was specially happy when we got a doctor directly to our room to check my sick wife, that paid for everything, thank you Daniel at front desk and we will be back thank you Crown.Genuine Hotels.com guest review
"Not worth the trip."
Just an overrated older hotel from the hay days of the 70's. It seemed that the management was renting out the rooms to weekly renters cause the people rooming around the facility where an unkempt bunch and just not vacation materials.Genuine Expedia guest review
"close to all tourist attractions"
Service great. Beds not very comfortable. Good location. TV too small and satellite service really bad.Genuine Hotels.com guest review
"Decent for price paid"
The location, price, and amenities (pool, sushi bar) were nice. Room had a musty smell and was very small. Very little walking space. Maybe update the furniture with a smaller TV stand to make it roomier.Genuine Hotels.com guest review
"Not what I was expecting!"
Upon arrival we went into the lobby to check in that seemed to set the tempo for pur stay....it was a wednesday afternoon (not busy) but not very welcoming, The gentleman that checked us in seemed pre-occupied and was kind of abrupt with answering our questions regarding handicap parking. We then went back downstairs in hopes of getting something to […] eat in the cafe; nope it was closed. sign in front said back in 5min.; however it didn't open.....we waited for over an hour and finally decided that the only place we were foing to get to dine was in the sushi bar. The service there was very good and thhe food was tasty. Next morning we again went down in hopes of getting something light from the cafe for breakfast and again it was closed!!!! It was advertised that the restaraunts were open and we never saw them open during our entire 3day/ 2 night stay! Not being familiar with the area thhis was part of what made it apealing to stay at this location......never again! The housekeeping came to clean our room around 2pm and yet they did not remove the trash from the room or vacuum ! They left our used coffee cups on the nightstands. Had the bed not been made and new towels left we would not have known they were there! To say we were disappointed would be an understatement ! Read moreGenuine Expedia guest review
"In Town for a baseball game"
The hotel over all was very nice. I am mixed on the hotel staff. The gentleman who checked us in very very nice and helpful. We had breakfast at the hotel one morning, the hostess again very nice, our server on the other hand couldn't be bothered to take care of us. Did not go back the second morning for breakfast, because of that. We used the shuttle […] service a couple of times, the first two gentlemen were wonderful, nice, kind, helpful, the last gentleman we had (Larry) was rude. He scolded us for our pick up time. He picked us up at 8:50 pm the shuttle runs until 9:00 pm. My family and the others on the shuttle were told we had cut the time to close. Larry received a call on the walkie of another pick up. You could tell he was not happy about it. He was rude to the young lady on the other end. Thought if you don't like driving perhaps that should not be your job. So the staff, some super nice and helpful and others seemed angry they had to be there. I think the person who cleaned the room prior to our arrival didn't pay attention to the details in the bathroom. The Lotion, Shampoo and Conditioner proved had all been used. I only realized because I went to use the lotion and it was almost empty. (The bottle was white and you could see through it) Read moreGenuine Expedia guest review
Thin walls - awoken by cleaning staff on Saturday morning around 0715 as they pushed the cleaning carts up and down the halls...chatter amongst cleaning crew persisted until front desk made aware of outside noise...hotel is a courtyard-style setup...Genuine Hotels.com guest review
It was over priced...Genuine Hotels.com guest review
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