"Out dated and not satisfying"
We stayed here thinking that the hotel would be just as nice as the one from home but we were so wrong. The room not only was it small and out dated, but it smelled bad. The vanity area smelled like urine and it was just plain disgusting. The staff was not friendly at all. Very dissatisfiedGenuine Expedia guest review
"Theme based so the illusion of being elsewhere."
In hotel circle where you have many choices. This hotel has nice grounds, landscaping, and a tropical theme. It is older than some other choices in the area that i might opt for next time as I'm close enough for weekend excursions. The facility reminded me of standard hotel fare found off major interstates as is this facility. Overall, ok and convenient […] to attractions, close to $200 per night on a Saturday night is a bit over priced in my opinion and i'll try elsewhere for something a bit newer. Just a personal preference. Read moreGenuine Expedia guest review
Really cool grounds. It was a nice hotel but everything was very expensive for us. A drink at the bar cost us $20 for two plastic cups. Breakfast which was supposed to be included but the hostess didn't believe me. It looked like a very small and unappetizing buffet, way better at a Hampton. After asking the front desk for a breakfast voucher we decided […] to skip breakfast.. Too bad it was one of the reasons I wanted to stay there. The things I did like about he hotel were the location and the plants around the grounds. We had a nice balcony too. It was just too expensive for us to just sleep in a bed and even internet was not included. The next night we stayed at the Comfort Inn across the street. They had free internet, empty jacuzzi, and waffles for breakfast! Nice hotel for business meets and conventions im sure, but it was just a night or two for me and my wife and we are happy paying less for more. Read moreGenuine Hotels.com guest review
beds need to be more comfortable. experience was okGenuine Expedia guest review
Great. Service was a bit slow but overall great stay.Genuine Hotels.com guest review
"Not the greatest hotel"
Hotel seemed nice but lacks a lot of service. 1. Internet was not available., 2. very difficult to get in/out of hotel 3. had only 1 bell hop for all guests (WOW) 4. pool and jacuzzi are apart ------ would i go there again... probably not. Staff overall was nice with the exception of a few.Genuine Hotels.com guest review
I paid $199.00 for the first night and $179.00 for the second night , was I expected was completely different , first of all the room smelled like sewer lines , the bathtub had dark cloudly water in it. The smell was very strong and it did not go away, the staff was ok , for the price I was very disappointed of the overall facility. Not happy.Genuine Expedia guest review
"Beds were very uncomfortable"
The room was nice, but the hotel property was dated and dingy. We found that the rooms smelled musty and the beds very uncomfortable. In fact, we left a night early because my older kids said that they couldn't sleep.Genuine Expedia guest review
"In hotel circle"
We were staying at the hotel during a college move in weekend. The location was fine. The room had two double beds. The vent in the bathroom made a horribly loud noise and the air conditioning unit starting leaking about 12:30 am and we had to call the front desk to have someone come up and fix it.Genuine Expedia guest review
"Nice Hawaiian feel."
The hotel staff was excellent. I was able to check in at 9am on a Satuday without paying extra. I also peft a phone cord snd they are sending it right out to me. Great location next to the Fasion Valley Mall, Old Town, and USD. The grounds are beautiful and they have shuttle service to local attractions.Genuine Expedia guest review
"Hotel close to 2 malls, Sea World, Old Town"
Convenient location, safe parking area. Washer and dryers in good condition to do laundry for son who is a college student in San Diego.Genuine Expedia guest review
"A Visit to SeaWorld and the Zoo"
The hotel was clean, the grounds were a little worn but was still in good condition. The staff was pleasant and friendly. My only complaint was when trying to contact guest service in the evening over the phone there was no response. But overall it was a good stay.Genuine Hotels.com guest review
"Very conveniently located and close to family"
It was the worst six day vacation of my life I got very sick, spent two days at the hospital and the rest in the room trying to get better. I'm just happy I stayed here so I at least had a nice room with a good view.Genuine Hotels.com guest review
Non smoking Room smelled like it had been smoked in for years. Musty, wet, feel on carpets. Horrible stay, no accommodation to change rooms either, very disappointed.Genuine Hotels.com guest review
"Pretty decent Stay"
The hotel was old and needed updating. However, the room was very spacious and clean. We enjoyed the pool and the service at the hotel was good. No major complaints.Genuine Hotels.com guest review
I was specially happy when we got a doctor directly to our room to check my sick wife, that paid for everything, thank you Daniel at front desk and we will be back thank you Crown.Genuine Hotels.com guest review
"Not worth the trip."
Just an overrated older hotel from the hay days of the 70's. It seemed that the management was renting out the rooms to weekly renters cause the people rooming around the facility where an unkempt bunch and just not vacation materials.Genuine Expedia guest review
"close to all tourist attractions"
Service great. Beds not very comfortable. Good location. TV too small and satellite service really bad.Genuine Hotels.com guest review
"Decent for price paid"
The location, price, and amenities (pool, sushi bar) were nice. Room had a musty smell and was very small. Very little walking space. Maybe update the furniture with a smaller TV stand to make it roomier.Genuine Hotels.com guest review
"Not what I was expecting!"
Upon arrival we went into the lobby to check in that seemed to set the tempo for pur stay....it was a wednesday afternoon (not busy) but not very welcoming, The gentleman that checked us in seemed pre-occupied and was kind of abrupt with answering our questions regarding handicap parking. We then went back downstairs in hopes of getting something to […] eat in the cafe; nope it was closed. sign in front said back in 5min.; however it didn't open.....we waited for over an hour and finally decided that the only place we were foing to get to dine was in the sushi bar. The service there was very good and thhe food was tasty. Next morning we again went down in hopes of getting something light from the cafe for breakfast and again it was closed!!!! It was advertised that the restaraunts were open and we never saw them open during our entire 3day/ 2 night stay! Not being familiar with the area thhis was part of what made it apealing to stay at this location......never again! The housekeeping came to clean our room around 2pm and yet they did not remove the trash from the room or vacuum ! They left our used coffee cups on the nightstands. Had the bed not been made and new towels left we would not have known they were there! To say we were disappointed would be an understatement ! Read moreGenuine Expedia guest review
"In Town for a baseball game"
The hotel over all was very nice. I am mixed on the hotel staff. The gentleman who checked us in very very nice and helpful. We had breakfast at the hotel one morning, the hostess again very nice, our server on the other hand couldn't be bothered to take care of us. Did not go back the second morning for breakfast, because of that. We used the shuttle […] service a couple of times, the first two gentlemen were wonderful, nice, kind, helpful, the last gentleman we had (Larry) was rude. He scolded us for our pick up time. He picked us up at 8:50 pm the shuttle runs until 9:00 pm. My family and the others on the shuttle were told we had cut the time to close. Larry received a call on the walkie of another pick up. You could tell he was not happy about it. He was rude to the young lady on the other end. Thought if you don't like driving perhaps that should not be your job. So the staff, some super nice and helpful and others seemed angry they had to be there. I think the person who cleaned the room prior to our arrival didn't pay attention to the details in the bathroom. The Lotion, Shampoo and Conditioner proved had all been used. I only realized because I went to use the lotion and it was almost empty. (The bottle was white and you could see through it) Read moreGenuine Expedia guest review
Thin walls - awoken by cleaning staff on Saturday morning around 0715 as they pushed the cleaning carts up and down the halls...chatter amongst cleaning crew persisted until front desk made aware of outside noise...hotel is a courtyard-style setup...Genuine Hotels.com guest review
It was over priced...Genuine Hotels.com guest review
"Close to freeway"
Was a great stayGenuine Hotels.com guest review
"Expensive Lodging Not Worth It!"
We had two rooms for two nights at over $150 per room per night at the hotel, not so happy. There is no complimentary breakfast, parking was $12 per vehicle per night, and Wi-Fi was available but with a fee. Compared to the hotel we stayed in last year, the money we spent here was definitely not worth it. We will not recommend the hotel for family […] vacation. Read moreGenuine Hotels.com guest review
There are better places for the money but it was ok. Nothing great nothing special but nothing bad I would have expected more for the money.Genuine Hotels.com guest review
"A little noisy, skip the coffee shop"
The hotel was a little noisy even early in the morning. Skip the coffee shop. Everything about the breakfast was a little off. The bar/sushi was very good. Overall a little expensive for the quality.Genuine Hotels.com guest review
"not impressed for the price"
Paid a pretty penny to stay at the "Crown Plaza". Our room was next to a service entrance and there was banging and noise the majority of the evening. The room was musty and the floor was damp. Coffee maker didn't work. We just wanted to get out of there come morning.Genuine Hotels.com guest review
"Everything we needed and we were very pleased."
We had a great time even though we were there for only one night. Excellent facilities.Genuine Expedia guest review
"a lot to offer"
great value, wonderful service, plenty of amenities.Genuine Hotels.com guest review
"Will come back just for hotel!!"
This hotel is great! Cool rooms, nice landscape. The sushi bar is phenomenal!! Stayed for a concert event but will visit again just to stay and play!Genuine Expedia guest review
"Close to Sea World"
The staff at this hotle was great! Very helpful and accomodating. We onlyh needed to stay for one night, but that had no bearing in how we were treated. Would definitely recommend and would stsy here again!Genuine Hotels.com guest review
"Overpriced Holiday Inn"
Crowne Plaza has changed for the worst since my last stay in 2011. Children running up and down hallways, unsupervised by parents. People in room next to us partied all nite long for 3 nights. Rooms old and outdated. Fumes from freeway coming in every time we opened sliding door. Too overpriced for what they offer here! Won't stay again!Genuine Expedia guest review
"Overall, a pleasant stay."
Nice facilities, great staff. Some things to make our stay more comfortable: More than ONE cuppa coffee to share between two people!!! Fridge, to cool water bottles and keep snacks. FREE parking or hide the cost in the room rate -- fee parking makes me feel like I'm being nickel-and-dimed to death! Our 20th anniversary so I ordered flowers from a florist […] your hotel recommended. Roses were not in the room and I had to make two trips to the front desk but, finally, a very accommodating shift manager (female) found the roses, somehow, and they were in the room when we returned from anniversary dinner at 9PM. Read moreGenuine Expedia guest review
"This hotel has seen better days"
I visited this hotel some years ago while on a trip to San Diego. I decided I would stay here the next time I traveled to the area. I was not impressed. Other than the lobby, the hotel has gone downhill in my opinion.Genuine Hotels.com guest review
"Near the beaches"
With the hotel rate we have to pay why parking is not includedGenuine Expedia guest review
hotel was abit old. all rooms were outside, no inside halls. alot of noise going on outside my room. never could get the a/c to blow just right. it always seemed alittle warm in the room.Genuine Hotels.com guest review
"Nice hotel but"
Beds and blankets lacks the quality definitely not the quality I would expect in 3.5 category hotel. Staff was very friendly and accommodating.Genuine Expedia guest review
It was fine.Genuine Hotels.com guest review
"Great hotel for a family or vacation"
Had a great stay. Very family oriented hotel. Service at Kona Cafe was poor. Plenty of parking in the parking lot but the spaces were tight. Very clean rooms.Genuine Expedia guest review
"Tropical Crowne Plaza"
Nice hotel, but the name made us think it was an up scale newer hotel. The name has been changed. Everything is Pacific south seas decor. Lots of plants and great for the dog. It is more of a relaxing old style hotel. Really liked the patio door out to the plants and lawns on the first floor. The hot tub was only a few feet away.Genuine Hotels.com guest review
Room 1216 was a bit neglected in terms of maintenance. Armoire lights would not turn off because doors would not fully close. TV picture was poor due to loose cable. Bathroom light was intermittent due to switch issue.Genuine Hotels.com guest review
This is supposed to be a four-plus star rated hotel yet it has fallend into an average hotel. We were subjected to two or more girl softball teams who swam and made noise until 10:00 PM and then ran through the corridors knocking on doors. We could not get to sleep until past 11:00 PM. This used to be a hotel where your stay was quiet and above average […] but that has left this hotel. I told them that after staying there for over 40 years this would be my last stay. We left a day early (this morning) because of this and hope Hotels.com will refund our last day.'s rental. Read moreGenuine Hotels.com guest review
"Clean, comfortable, friendly staff"
This hotel was nicely kept up and the rooms were clean and comfortable. They weren't exactly noise proof so when the school group got rowdy you could hear it, but after calling the front desk the staff responded efficiently to quiet them down. Overall we were very pleased with our stay, and the prices were very reasonable.Genuine Expedia guest review
My only issue was I could not locate the I e machine! I dined at the restaurant the staff was awesome and the food hot and delicious, used the pool and the facility was clean and had plenty of towels, and the guest room was clean, and beautiful with a nice view of the pool! We will be back!Genuine Hotels.com guest review
This hotel is close to SeaWorld and the beach, which is great. But it's surrounded by other hotels and there is no place to just walk around and explore. Also, the room was comfortable and nice, but I was disappointed the cost of the room did not include parking or wifi. Even the most basic hotels I've stayed at have included these amenities at no additional […] cost. On the plus side, having a fridge and microwave in the room was a nice feature. Read moreGenuine Hotels.com guest review
we had a terrible stay at this hotel. it wasn't the hotel's fault... rather it was the other guests staying there. when we got there, the front desk "upgraded" us from a king room to a queen room. we said no. we need a king. so we got to our room, and i think i know why he tried to "upgrade" us. the room had french sliding doors to the hallway. why […] you ask? to let all the noise in! it was single-paned to let all the noise in. to top that off, there was a large group of parents drinking beer by the pool with LOUD music on, with their 30 or so kids running around screaming. in the morning, we saw the kids wearing some sort of softball uniforms, so i'm guessing a tournament for 12 year old girls team of some sort. the music stopped at 6pm but the screaming kids running around did not stop till 10:30pm. both nights that we were there. we have a 3 year old, and he even said that it was loud and it prevented him from sleeping. the room itself was clean, but the carpets were aweful. the hotel was probably built in the 50s and updated in the 90s with a hawaiian tiki-theme. and it looked like it hadn't been updated since then. there was a delapidated hut next to the pool, and the dining area was dark and dingy. needless to say we did not eat there. there is little difference between here and the vegabond inn across the highway for 1/3 of the price. i highly recommend you looking into that option. Read moreGenuine Hotels.com guest review
Good Hotel. Better price. Closely located to old town district and major malls down the road. The hotel service will take you to the zoo, old town and any close place for a small tip.. I will stay there again.Genuine Hotels.com guest review
Overall the hotel was fine but my room (first floor on the courtyard) was very musty - smelled like the carpet had been wet for a long time, and I had to pay for WIFI, wihch I think nowadays is silly.Genuine Hotels.com guest review
"Pleasant Quasi-Hawaiian Feel in San Diego"
Overall, I'd give it five stars. The room was nice, the price was good (via Expedia#, the distance to the areas where we needed to be was reasonable, and the staff was friendly. My only #slight) ding was that my room key-card de-magnetized easily -- twice in 3 days -- but it took only 5 minutes to get a new one each time. I'd stay there again in a […] heart beat. Read moreGenuine Expedia guest review
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