Phoenix Hotel, a Joie de Vivre Boutique Hotel - San Francisco

The front desk staff & security were very nice. The bar restaurant staff seemed annoyed with our asking for their personal recommendations. Not very friendly for a bartender. Food was great, service less than desirable. Pool was literally 85, rooms were freezing. It covered the bases for a one night spur of the moment stay. We give it a 3.5

despite the paper thin walls and construction and rooms getting painting (which ruined vibe for swimming at the pool) it was ok- I'll return just for the bar

This hotel was awesome! the staff was excellent. Stayed here for three nights on an extended weekend getaway with my boyfriend. We were able to check in early, and the staff was extremely friendly and helpful. We forgot a corkscrew and they had one for us immediately out of a drawer full of anything you could possibly need. For me, most inconveniences […] or problems at a hotel can be cancelled out if the staff is amazing... this place has got that! These people were down to earth and efficient, friendly and courteous, funny and helpful. The restaurant Chamber's was also wonderful. Had drinks and appetizers there the first night, but dinner the last night. Great waitstaff, and very knowledgable about their menu. There is a really great feel at this place. It is not your standard hotel and if that's what you're looking for... look elsewhere. The courtyard is open till midnight so there is noise going on later than most hotels. However, the hotel staff do take the midnight noise ordinance very seriously. The neighborhood is not the greatest neighborhood, but I lived in the neighborhood for 5 years so knew what I was getting into and there were no surprises for me. That being said... hands down, great experience. We will definitely be staying here again! Read more

I visited San Fran to see some friends playing at Slims. As others have stated, the neighbourhood isn't the best but the hotel is a little oasis in the rough. The front desk staff was very friendly and called me an hour or so later to make sure the room was to my liking and called a cab for me later that evening. I had a great time and for the age of […] the hotel found it great, comfortable and would stay here again! Read more

Place is cool if you don't mind a ruff hood. Clean rooms cool bar.

The hotel was just as trendy and cute as I thought it would be. A vacation with the girls would have made my stay here a little bit more fitting. I, however, was in San Fran on business and didn't find total comfort in my hotel room as I had liked. The bar played loud music until midnight.... again if I was with friends on a trip this would have been […] no problem but I had trouble falling asleep since it was right outside my room. The room was a little danky, but I could see what they were trying to achieve. It had been cold that week, and the heater was a little box with an on/off switch in the wall that barely blew out any warm air. The bed was sub-par, but maybe I'm just spoiled by multiple pillows and fluffy comforters. The staff was super friendly and were very accommodating... especially when my hairdryer kicked the bucket that morning. They were at my door with a new one within a minute. The lobby had coffee and these amazing mini muffins which I assumed to come from a local bakery. Trendy and rockstar-esque this hotel was, but I don't think I'll return for another business trip where I need a good nights sleep. Read more

right by Little Saigon, so great food. Desk personnel very helpful. Not a great area, though the price was ! Pool was great addition and dining on premises wonderful.

This hotel was pretty good, clean and comfy. The area around it, not so much. But what can u expect in downtown San Francisco. But once inside the hotel you almost forgot the surrounding area.

The front desk was very friendly and wonderful for advise for directions or a good meal. The pool is heated and deep which is wonderful kids loved.

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The hotel is quit and small, very clean more of an older style. Great location, outdoor grounds, pool Restuarant and bar.

We really enjoyed the uniqueness of the place and the restaurant was outstanding, but we had to get up early the next morning and couldn't sleep because the bar overflowed into the courtyard right outside our door and people partied until midnight. They were so loud and the music was very loud. I called the desk twice and they were polite but said there […] wasn't anything they could do. Really....? Read more

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Awesome environment, great staff, Chambers is cool...just wish there was a private tunnel to drop you on Market because Larkin St is the absolutely scourge of society. Right in front of our hotel, a crack head (I saw this because he was holding a crack pipe) ran up to me and pretended (I think) to have a gun under his shirt, and told me to empty my […] pockets, so he has a new iphone and $18 now. Stay away from this area. Read more

I stayed 3 nights. The first night I was in a room that needed updating. The bathroom needed painting and caulking. The room was just neglected. There were outdoor areas like the stairway which also needed help as they were neglected. However the main court yard was in excellent condition. The next 2 nights we we moved to another room. Well actually […] a suite and it was sweet. I would stay again in the suite but not the first room. The staff were excellent. They helped in every way and made us feel important and welcomed. I felt they made the difference between a so so experience and a great experience. Kudos to the staff. The neighborhood is on the border of not so nice but we didn't have any problems. Read more

This is a cool place and definitely not the usual hotel. There are lots of Rockers and Euro tourists with kids and the place oozes a great vibe. The patio, bar and pool are all terrific and the only downside is the rooms could use some new carpeting etc, they seem a little worn. The place is bordering the Tenderloin neighborhood and if you go east, […] you will discover the volume of SF's homeless issue. However, in all other directions the walk to transportation is quite safe and easy. Your are only two blocks north of Civic Center and there is a fantastic Farmers Market as well. The hotel offers free parking and continental breakfast and for SF these are real bargains and shouldn't be taken lightly. The staff was fantastic. We would definitely return and have already recommended to some local friends for City overnights. Read more

A cool retro hotel with a great restraunt. The staff was very friendly and helpful. The neighborhood leaves something to be desired. Do not take Eddy to Union Square, filled with druggies and homeless. There were several camped out in front of the hotel, smelled like the monkey house.

Pro´s: Well-connected clean hotel with cable car, tourist office, public transportation in walking-distance. Well-educated, competent front desk people giving all kinds of touristical advices when needed. Nice outdoor pool area. Con´s: Not so nice neighborhood, soundproofing of rooms, only outdoor-breakfast facilities (patio heater)

We were very happy with our stay. The hotel's court yard was the best part. It was nice to be able to have breakfast by the pool in surprisingly sunny San Francisco weather! Also FREE PARKING! The surrounding streets was not ideal for my children but you will find that anywhere in a metropolitan area. Public transportation was everywhere. We didn't […] move our car until we visited the Golden Gate bridge. The staff was so helpful and friendly. We would definitely stay here again. Thanks Hotel Phoenix! Read more

Definitely a different experience but fun. The staff was super friendly and accomodating. The rooms are old but very clean! My only complaint is you can definitely hear a lot of noise at night. Yes, the surrounding neighborhood is a little iffy but we still felt fine. We took the bus everywhere we needed to go with no problems. Overall we loved the […] place. It was a fun place to stay! Read more

Nice retro decor, beds pretty comfy,nice warm pool, lots of cabs around to take you where you want. My only complaint was a loudy dripping faucet in the room upstairs which we could hear, but since we didnt get in til 3:00 am, I didnt call the desk to complain. they were apologetic and said they would look at it when I told them the next day. Really […] great food at Chambers next door also, we didnt have a reservation but sat near the bar and got food.Also regarding the hotel-THEY HAVE PARKING! This was a big selling point for us! Read more

I always stay at the Phoenix Hotel in SF for a number of reasons: the location is excellent, the staff always helpful and charming, and the price is reasonable. Phoenix gets my Top Vote!

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We all enjoyed the good looking staff and the Hot Chip playing in the lobby. The pool is heated but I was too hung over to get up in time to enjoy it. I would stay there again ;)

This hotel is under construction and renovations. The bathrooms are old and will be great when they are done. However right now and until Sept. they are making big changes. I hope it looks great for them when it is complete. They have a good start. The pool was nice and warm. They are very friendly and helpful.

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This little slice of fun and funky isconveniently located downtown but perhaps not so conveniently located in the Tenderloin. It's safe - just offputting. Civic Center area a few blocks away is clean, but yes The Phoenix is grandly surrounded with some salty characters. If you're used to city living, youll be fine. As the front desk said, the bark is […] bigger than its bite. You just ignore the (many) homeless and move on. A zero-one-two block walk to major buses and a 4-5 block to the MUNI/Bart station. Less than mile walk to Union Sq, Market areas. Buses and public transit make it so easy to get everywhere (esp if you have a smartphone. Tells you down the minute when buses are coming.) Very near to some music clubs, theaters and ballet, City Hall, movies, and some good eats in the neighborhood too - lots of pho/vietnamese as this little 2 sq block is known as Little Saigon. Brenda's Soul Food around the corner has amazing breakfast/brunch, Dottie's True Blue Cafe too (and a line to go with it) and Saigon Sandwiches has good bahn mi. Inside, a rock n roll frog greets you in the colorful courtyard. There's a small heated pool, lots of greenery and a new bar and restaurant in progress (they said it would open in April - so expect some construction noise til then. It wasnt too bad all things considered). The motel style layout comes with pros and cons. You walk right outdoors, but then... you walk right outdoors. Not the most soundproof rooms but being a light sleeper I was expecting the worst - wasnt bad at all. They enforce a strict noise rule in the common area and, despite its reputation as The Rock N Roll Hotel, they don't go for loud partying in the rooms. Everyone is very pleasant and helpful. Rooms were clean, bathroom maybe in need of a bit of rehab and maybe some new paint. (I heard some rooms have been done over so maybe they are working their way thru). Decor is islandy cute, nice linens, comfy beds, plenty of space for luggage and storage. A small desk, t Read more

Awful internet. awful location

The hotel was clean and the staff was pleasant, but the area was very bad. We witnessed a drug deal while we walked home from dinner. Not a place to walk around in the evening and definitely not a safe place.

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Before anything, know that I've done EXTENSIVE research into nearby hotels before choosing this one. We chose this hotel because of the distance to the bar we were frequenting that night. Though the Phoenix was in the infamous 'Tenderloin' area, the hotel itself was great. The staff was friendly, looks of the hotel was great (compared to others in the […] area), rooms were spacious, bathrooms were a little small, but clean. The best parts: FREE Parking (a $30 discount for the area), FREE breakfast, and they had a heated pool, which we had the pleasure of enjoying..even though it was cold outside. The worst parts: It;s in the Tenderloin area, but then again, you cannot find a hotel within a 1.4 mile radius that is not either in the TLoin area or in the SoMa area. I was happy to see my car intact in the morning. Checkout was easy. All of us had a pleasant stay here, and have agreed that we will definitely stay at the Phoenix hotel again...if/when we're in the area (which is about once in 6 month). Read more

I took a taxi back to the hotel each evening, but the rooms were very nice and large and the staff friendly.

If you're a touring band, this is a great hotel for you. If you're travelling for work, stay away from the Phoenix.

Laid back vibe. Staff is generally helpful and friendly. Parking is included. Rooms comfortable. Good choice.

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we loved this hotel! staff was very cool and friendly. free parking was a MAJOR perk. hotel itself was very neat in mid-century design. a really great continental breakfast by the poolside. oh and can't beat the heated pool.

Hotel is not in the best of neighborhoods but the staff were extremely helpful and pleasant. They were very good to help with directions and any questions you might have. The hotel was very clean and secure. Nice to have a place to park a car and not pay extra. Would recommend it to anyone.

we loved our stay, our kids loved the heated pool, a very kid friendly hotel. 15 Minute walk to Union Square, as well as the Orpheum which is why we choose it in the first place. The neighborhood right outside the doors is mixed with professional business people and the homeless, depending on the direction you walk the streets get better or worse. Worse […] meaning smells of Urine, trash cans covered in graffiti. All that said, heading to Union Square which is a short 15 minute walk, we only walked a block before we came onto nice clean streets and found the best little cafe. the surrounding restaurants were good. Read more

our three nights at the Phoenix were great. the kids played in the pool for hours. the people at the front desk were helpful getting us cabs and recommending places to eat. we will stay here everytime we are in San Francisco. also, FREE PARKING----you can't beat that!!!!

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Every one was very friendly and helpfull. It was very nice to talk to them.

Stayed here on the weekend of the Lady GaGa concert and it was perfect. The location was great. The venue (The Bill Graham Auditorium) was right down the street. The area wasn't horrible. It is not one of the ritzy areas. But your in SF, the city changes shape at every turn you make. The hotel was charming. Had a nice pool and cabanas. It was raining […] and december when we went so we didn't use those much, but very cute. Can't wait to go back with friends in the summer!!! Read more

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The Phoenix was the perfect spot for 12 ladies having a bachelorette party, fun and funky decor and atmosphere and super friendly staff!