All hotels in San Francisco, California, United States of America
1 room, 2 adults
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562 Sutter St, San Francisco, CA, 94102, United States of America, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 494 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.5
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.4
4.0 / 5Excellent
"Managing Director"
Was in town for a large healthcare/financial conference. The hotel is perfectly located as the conference was in Union Square. It was clean and quaint and -- best of all -- quiet! I have reserved my room for next year already.
Genuine Hotels.com guest review
2 night business trip Jan 11, 2015
blair
US
4.0 / 5Excellent
"Nice little hotel!"
The wife and I were looking for a place close to Union Square and we found it here. It was about a minute walk to the middle of Union Square. The staff at the hotel was great. They were all very nice and pleasant to deal with. The rooms were a bit small but had a comfy bed and that's all we needed for our one night getaway. We stayed on the street side and while some reviewers on here complained about the noise we didn't wake up once in the night.
Genuine Expedia guest review
Other trip Jan 9, 2015
A Traveler
US
4.0 / 5Excellent
"Great little place"
This place is fantastic for the price. The staff is great, and it's situated very close to Union Square. Rooms are clean (bathroom could use a little updating) but overall, a very comfortable stay. I will definitely stay here again, however, will request a room away from the street. The bar next door empties out at 2:00am, and the people hang out in front screaming for at least an hour. Seriously sounds like a frat party!
Genuine Hotels.com guest review
2 night romance trip Jan 2, 2015
Sharon
US
5.0 / 5Outstanding
"Satisfied"
A bit small, but very cozy- I have absolutely no complaints.
Genuine Hotels.com guest review
2 night romance trip Jan 1, 2015
Sheilla
US
4.0 / 5Excellent
"Compact"
The room was much smaller than I imagined, but that was because the bathroom was almost as big as the bedroom with way too much extra space. Bad floor plan. But the room was clean, sheets a little old and worn, and very nice for a solo trip. Definitely not enough room in a single queen for two people.
Genuine Hotels.com guest review
2 night trip Jan 1, 2015
Nathan
US
5.0 / 5Outstanding
I stayed here with my daughter to share a great night of comedy with Joel McHale at Cobb's Comedy Club. The hotel location is super convenient and the room was lovely and comfortable. We were really only there for sleeping, so not much more to say.
Genuine Expedia guest review
Other trip Jan 5, 2015
A Traveler
US
4.0 / 5Excellent
"Comfortable stay"
Front desk and valet personnel were personal and engaging. Room was small but very quite, as we asked for a room in the center of this very old hotel. Room was very clean but could use some maintenance. Bed and linens were very comfortable. TV interface is difficult to use.
Genuine Hotels.com guest review
1 night romance trip Jan 2, 2015
Ken
US
4.0 / 5Excellent
"Great Hotel"
Staff was super accommodating and the hotel was beautiful. Right in the middle of Union Square and walking distance to tons of attractions that SF has to offer. Would definitely recommend.
Genuine Hotels.com guest review
2 night romance trip Dec 28, 2014
Simon
US
5.0 / 5Outstanding
"Delightful hotel and great staff"
for those commenting on the small, dark rooms, they must not be familiar with older "city" hotels.....Hotel Rex is in an older building, but they have made the hotel a delightful place to stay. Our room was large enough, most important - clean, plenty of lighting, excellent location, with a friendly staff.
Genuine Hotels.com guest review
2 night trip with friends Jan 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Great value next to union square."
The staff was wonderful, pleasant and not autocratic. It was a refreshing change from the staff at other branded hotels I've stayed at. Our room wasn't ready at check in but other than that couldn't complain. Free coffee and wine in the library study was a very nice plus. The hotel was right off the cable car line and the Powell street Bart station. The hotel facilities were older but that was due to the hotel buliding being an older one. It really was a charming hotel but it was the staff that made all the difference.
Genuine Expedia guest review
Other trip Jan 4, 2015
Adrian
US
5.0 / 5Outstanding
"Excellent"
Right at the Union square, an excellent hotel. Very clean, friendly staff. Our stay was very pleasant. We will definitely be back. Please make sure you do not book a room when we are planning to visit so that we can find a room :))
Genuine Hotels.com guest review
2 night family trip Dec 28, 2014
Inanc
US
4.0 / 5Excellent
"Last minute stay"
There for New Years eve. Booked it last minute and got a good rate through Hotels.com. The room was a bit small but had everything we needed except A/C and comfortable pillows. It was super close to the venue we were attending and the service was exceptionally nice. Everyone from the check in desk to the bar to the bell boy was superb. Overall good experience.
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
VERONICAM
US
5.0 / 5Outstanding
"Highly recommend this classic hotel"
Great Union Square location, classic hotel, friendly and helpful staff, clean comfortable room. Highly recommend this hotel.
Genuine Hotels.com guest review
3 night romance trip Dec 28, 2014
Sharon
US
4.0 / 5Excellent
"Good boutique hotel"
Great, convenient location. Room is extremely small, but if you are just sleeping over & not planning to hang out in your room, it's adequate. Hotel has a lot of history & charm. Excellent staff, very friendly. However, they should pass out flyers or something to the hotel guests about their additional perks like "movie night". They had some events that we would have participated in had there been reminders or notices. I would stay there for a quick layover but not for more than a day or two. Room is too cramped.
Genuine Hotels.com guest review
3 night romance trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"great hotel"
wonderful
Genuine Hotels.com guest review
1 night romance trip Dec 24, 2014
Julie
US
4.0 / 5Excellent
Very good! But I can hear some unusual noise in the room.
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel"
Awesome
Genuine Hotels.com guest review
3 night romance trip Dec 24, 2014
Rajesh
US
5.0 / 5Outstanding
"Great staff , cozy, charming"
Great staff, charming hotel, walking distance to union square, rooms are small but clean ... Very artsy
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
4.0 / 5Excellent
"Nice old-fashioned hotel, in a good area of SF !!!"
We enjoyed our stay at Hotel Rex, the staff were nice, the rooms were a bit small, but that is SF for you anyway but overall, I give them a solid B+ !
Genuine Expedia guest review
Other trip Dec 29, 2014
Alex
US
5.0 / 5Outstanding
"Hotel Rex"
Friendly staff, clean room, cozy lobby area with a great book inventory in a convenient location.
Genuine Hotels.com guest review
1 night family trip Dec 22, 2014
A Traveler
US
4.0 / 5Excellent
"Overall good experience - would stay here again!"
Overall good stay, although I didn't spend much time in the hotel so I can't comment on things like service, bar, food, etc. Pros: Nice location near Union Square, within walking distance of retail and restaurants. Room was clean and quiet. They had a very cute Christmas tree made from books in the lobby! Con: My room was on the 6th floor and was very hot despite the outside temperature being in the 50s to low 60s; I had to keep the A/C on whenever I was in the room. Also, parking in the area can get expensive so take note of that. I parked at Prestige parking just around the corner for $34/day, and they offer in and out privileges.
Genuine Hotels.com guest review
1 night business trip Dec 22, 2014
Jessica
US
5.0 / 5Outstanding
"Romantic book lover hotel"
Perfect hotel for a romantic getaway in San Francisco.
Genuine Hotels.com guest review
1 night romance trip Dec 24, 2014
Marion
US
3.0 / 5Good
"Friendly Staff made us feel Like VIPs..."
We were warmly welcomed by all the staff; they made us feel like VIP's. My husband and I will stay here again, but will make sure we ask more questions next time. Parking is $47 a night. did not find out until it appeared on my bank statement the day after we checked out; if you are a light sleeper, make sure you ask for a room not facing the street; our room faced the sun so it was like an oven in the afternoon and warm that night. But it is still very charming and we loved the literary theme. As I stated, the staff is very nice and despite the miscommunication in the parking, we will stay here again.
Genuine Expedia guest review
Other trip Dec 24, 2014
Evelyn
US
2.0 / 5Fair
"The 5th floor view (or not)"
If you longing to your 6th grad camp days that is the place to stay! You'll have plastic shower curtains , melamine covered bath walls, mid century soap holders, window frame with 26 layers of oil paint applied by an amateur painters, mid century carpet, $7 water bottle etc etc.....the location is great but the area is dotted with many great location hotels, short handed stuff but very friendly. The place needed to be renovated years ago. It is presented as a shabby chick but there is nothing chick about this place it is mostly shabby. if you get a room for $49.99 you should consider it otherwise......
Genuine Hotels.com guest review
2 night trip with friends Dec 20, 2014
Moshe
US
2.0 / 5Fair
"Good location, nice staff, but not great"
This is a nice hotel, but some things detracted from the experience: 1. light bulbs that didn't work 2. tv remote with dead battery 3. broken elevator 4. if you post the "green" card outside the door (meaning don't change linens etc.), the staff don't make the bed, empty the trash or anything. Food trash, etc. were left from the day before. I travel a lot and have never seen this policy in any hotel - it makes no sense. Taking out the trash and tidying up is not a matter of "greenness", it is basic sanitation.
Genuine Expedia guest review
Other trip Dec 20, 2014
A Traveler
US
3.0 / 5Good
"Nice hotel, except some staff"
Small but charming room. Less than comfortable bathroom, but thats pretty normal for the older buildings in the heart of SF. My only complaint is the lack of after-hours staff availability and professionalism. A bartender was incredibly rude to me, and when I asked to speak to a manager, they said there was none available. They eventually called the manager to have him speak with me, but after the front desk clerk hung up the phone, he said that the manager didn't want to talk with me. How can you not have any sort of management available after 5pm? Not even via a 1-800 number?
Genuine Expedia guest review
Other trip Dec 17, 2014
Jeff
US
5.0 / 5Outstanding
"Holiday Getaway"
Perfect location for holiday weekend, that is close to shopping, restaurants, and nite life. Accomodations were great, with friday nite jazz combo playing in the lobby bar. Rooms are a little small, but cozy and very comfortable. Staff were very customer friendly and helpful. Our trip was worth staying here, and we will return.
Genuine Expedia guest review
Other trip Dec 15, 2014
Robert
US
5.0 / 5Outstanding
"Great Value"
Great value for money in Union Square. Our room faced the street so we heard trucks and done construction noise. Still s great place.
Genuine Hotels.com guest review
1 night romance trip Dec 4, 2014
Danny
US
5.0 / 5Outstanding
"Very nice hotel at a great location!"
Highly recommend! Our room was clean and comfortable. The design of the boutique hotel creates a warm feeling and very conveniently located near union square. There's complimentary drinks for hotel guests too, great for taking a quick break!
Genuine Expedia guest review
Other trip Dec 6, 2014
Stell
US
4.0 / 5Excellent
"Excellent location and appealing experience."
Excellent location and appealing experience and aura. Bar/lounge enhance overall atmosphere.
Genuine Expedia guest review
Other trip Dec 5, 2014
Gerard
US
4.0 / 5Excellent
"Small and quaint"
Hotel stay was great small and quiet. Highly reccomend to solo/couple stays. Only issue was midnight woken up by toilet noise .Probably due to old plumbing of building.
Genuine Hotels.com guest review
1 night romance trip Nov 29, 2014
Vamessa
US
4.0 / 5Excellent
"A week-end in SF"
Nice position close to Union square and shopping. I stay there quite well and personnel have been kind and available.
Genuine Expedia guest review
Other trip Dec 5, 2014
Angelo
US
4.0 / 5Excellent
"Lovely service"
The best part was the service! Every person was lovely, accommodating, aiming to please and be helpful. Great location off but near Union Sq.
Genuine Hotels.com guest review
1 night trip Nov 29, 2014
Rachel
US
4.0 / 5Excellent
"Love this Gem"
This hotel was exactly the way as described on their web site and previous customer reviews. It's no frills, but very comfortable and CLEAN. Definitely a boutique-y, artsy feel. The staff was very helpful and accommodating. If you're looking for the amenities you'd normally find in a 4-star hotel, you won't get them here. But, I felt comfortable, safe, and at home here, which is very important for a female traveling alone. I will definitely stay here again. Great price and great location!
Genuine Hotels.com guest review
3 night family trip Nov 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Highly recommended"
Staff was polite and professional at all times. All my questions were answered and were acurate upon arrival. Thank you for the pleasent stay, I will be staying here on my next visit
Genuine Expedia guest review
Other trip Dec 2, 2014
A Traveler
US
4.0 / 5Excellent
"Nice place and location; needs an update"
We were going downtown for a staycation for a night over the Thanksgiving holiday. We love the Rex and its Library Bar and nicely designed rooms and art. Very comfortable bed! However, there was a water leak coming from the floor above into our shower. And the music could have been better in the bar. Otherwise, loved the stay!
Genuine Hotels.com guest review
1 night romance trip Nov 28, 2014
Mark
US
4.0 / 5Excellent
"Nice old school boutique hotel"
I stayed here for 3 nights while in SF on business recently. Very friendly and helpful front desk and maid service. I really enjoyed evening cocktails in the hotel bar. The bartender was a class act and very friendly and fun to talk to. Room was on the 7th floor facing the street at my request. Hotel is older so don't expect state of the art anything other than the flat screen TV. I loved it. Lots of charm!
Genuine Expedia guest review
Other trip Nov 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Fun in San Francisco"
Great Hotel, Great location.
Genuine Hotels.com guest review
1 night trip Nov 14, 2014
Barry
US
5.0 / 5Outstanding
"Great Boutique Hotel close to Union Square"
Wonderful decor, service impeccable. Food very tasty, small menu but awesome. Rooms very nice for city boutique hotel. Within walking distance of nearly everything! Hotel management sent a bottle of wine to out room!
Genuine Expedia guest review
Other trip Nov 20, 2014
LAN 60
US
5.0 / 5Outstanding
"Quick overnight getaway"
My wife and I planned a quick overnight getaway to the city and wanted to stay close to Union Square but something less mainstream. We had a wonderful time at Hotel Rex. Great vibe to the hotel and the staff was awesome. Everyone we talked with was very friendly, accommodating, and on point. The downstairs common area is set up like an old reading room and wine, live music, and comfortable chairs were happening Friday night. The room was small but suitable, very clean, well maintained, and great for one evening. Location of the hotel is great being two blocks from Union Square but far enough away to avoid the massive weekend crowds. It's close to shopping and fun dining (Lori's Diner). Starbucks is on the corner. My wife and I both thought that because of the hotel's vibe and friendly staff, the overall atmosphere was great, including other guests.
Genuine Expedia guest review
Other trip Nov 19, 2014
Ryan
US
3.0 / 5Good
"Hippy chic"
Artsy. Old. Small room. Window AC had no control except unplugging it. Close to bus, etc. Wouldn't go again.
Genuine Expedia guest review
Other trip Nov 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Worth much more than its price"
It was an impromptu overnight date for me and my wife. Chose hotel due to price, proximity to Union Square, and it looked cool. But once we got there we immed knew we made the perfect choice. Chris at the front desk was eager to get us checked right in, and was very friendly and very fast. We were delighted that they offered free wine at their bar until 6pm and we took advantage of that. And great parmesan fries by the way. The entire hotel and our room especially made you feel like it was a newly built hotel but 80 years ago. So many historic touches but everything was new and clean. The bed was super comfortable.
Genuine Hotels.com guest review
1 night romance trip Nov 14, 2014
Barry
US
5.0 / 5Outstanding
"Hotel Rex...great job"
The hotel was excellent...great location, good restaurant for breakfast. Jeff, who was behind the reception desk was terrific, going the extra mile to accommodate our requests. Monday night they showed an old film noir in the lobby/bar area which was delightful. All in all, a wonderful stay.
Genuine Hotels.com guest review
5 night romance trip Oct 27, 2014
Andrea
US
5.0 / 5Outstanding
"A real find"
Charming and you cannot beat the price for the location. You're two blocks from Sanraku (best Japanese food in walking distance) and four blocks from Union Square. It's a treasure.
Genuine Hotels.com guest review
3 night trip Oct 6, 2014
A Traveler
US
4.0 / 5Excellent
"Central location"
A Fine place to stay in a very expensive town. The bathroom was quite small and makeup and shaving gear had to be shuffled around. And they had no ice machine in the entire hotel. Had to order from room service! Not easy to make a quick drink before going out!
Genuine Expedia guest review
Other trip Oct 11, 2014
Janis
US
4.0 / 5Excellent
"Great atmosphere !"
I have stayed at the REX many times in the past few years , being born and raised in san francisco you tend to forget what great hotels the city has to offer , and staying at the REX reminds me of what a great city I can proudly say I am from .
Genuine Hotels.com guest review
1 night trip Sep 26, 2014
J.M.B
US
4.0 / 5Excellent
"Great vibe"
I have stayed here many times over the years. It's a great location and exudes San Francisco Old World charm. Wonderful eclectic furnishings but it's time to recover or replace.
Genuine Expedia guest review
Other trip Sep 15, 2014
Michael
US
3.0 / 5Good
"Disappointing"
We had hoped for better but, not having been in SF for a while, had not realize how the neighborhood had changed. For what we had planned, opera and the symphony, it was absolutely in the wrong part of town, in terms of public transit. I could not understand why, on the second day, hotel service staff changed our pillows from firmer, large pillows to smaller, soft ones, having not requested change of linens. The refrigerator never locked properly and the amenities were minimal. The bathroom was very strange, from the standpoint of lighting, making it most difficult to shave. The desk staff were most pleasant and helpful, however, which keep this review from being just 2 stars.
Genuine Hotels.com guest review
3 night trip Sep 8, 2014
A Traveler
US
5.0 / 5Outstanding
Excellent location just off Powell Street and near Union Square. Good sized room. Clean. Ask for a room in the back to avoid any street noise. We did and the room was very quiet. Front desk provided helpful info about things to see and do as well as nearby restaurants. Lots of good restaurants nearby. Hotels includes a glass of wine at their Library Bar between 5-6pm. You can also get a $5 coupon per day that can be used at the Library Bar in the evening if you forego daily maid service. We did and it worked out well and used the $$ to order an excellent bread pudding desert and a glass of wine after returning from dinner at a nearby restaurant. Would stay there again on our next trip.
Genuine Hotels.com guest review
3 night trip Sep 6, 2014
T.O.
US
2.0 / 5Fair
"Disappointing"
Dirty hotel, my bed seemed to be with the same sheets used by the previous guest. Noisy neighborhood. The shower leaked water everywhere. It did not worth paying a little less ...
Genuine Hotels.com guest review
3 night trip Aug 29, 2014
A Traveler
US
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