"Service Exceeded Expectations"
Huge shout out to the front desk staff who let me make a last minute change to my reservation-a didn't charge me for it. Great service. I will be back again.Genuine Expedia guest review
"A characterful hotel with a literary past."
The staff were welcoming and friendly. They remembered your name and passed on messages accurately.Genuine Expedia guest review
"Great neighborhood, not impressed with hotel"
It probably all started when no one got the door for me or helped me with my bags when I was hobbling in on crutches (my cabbie had to help me), and then it just got worse. My room was disgustingly hot, and the window didn't stay open (probably for safety so I'm okay with that), but my A/C was actually blowing hot air. The carpet was fraying at the […] end and the tile was outdated. However, the bed was comfortable and the soaps were great. I left a pizza box and other obvious trash in my room the first day, and when I came back all my trash was STILL there even though my bed was made. Being handicapped for the weekend, I really couldn't haul my own trash down. Disappointing. The bed cover was also dirty... Although some of the team went above and beyond to say that they were sorry, I'm just disappointed in this Joie de Vivre hotel - I think they're typically a great chain! I just wish the rooms were updated, and cleaned thoroughly - and had a way to enjoy the outside air instead of being suffocated! Read moreGenuine Hotels.com guest review
"Good location, excellent staff"
I really enjoyed visiting with the people that worked at the hotel. Enjoyed all personal but most especially liked Chris. Just a warm, funny, personable young man. He made us laugh and we would come back to visit with him.Genuine Expedia guest review
VERY GOODGenuine Hotels.com guest review
Hotel a little "tired" now.Genuine Hotels.com guest review
"My favorite boutique hotel in SF"
Hotel Rex is a tiny hotel, great location, pet friendly, reasonably priced. I've stayed here about 10 times & keep coming back when I need a clean, non-luxury spot near downtown. I would recommend the Rex to seasoned travelers- here's some tips to save $ and headache that I've learned over time: -valet parking is $42 a night. Garage parking is $25, […] and there are garages on every corner. Instead of dragging your luggage around, just pull right up to the front of the hotel & put your hazards on. Check in, leave your luggage with the concierge (it is 100% safe) then go park your car. -Depending on what room you get, there is a fridge but no mini bar. It's an empty mini fridge. Go to Cottage Market on Sutter & get waters/snacks/etc or the Walgreens on the corner. This will save you a ton of money & time, as room service takes some time. -last but not least: if you don't like dogs, or have allergies- don't stay here! There are lots of dogs & the people who love them. Elevator is small & stairs are narrow- you will probably run into someone with an adorable dog during your stay. Overall, I love the Rex! Read moreGenuine Hotels.com guest review
Nicest staff, cute place, great location.Genuine Hotels.com guest review
"Clean, friendly establishment"
Hotel Rex was charming, unique, convenient and clean. The room was tiny (as expected in a boutique hotel) but clean and well-appointed. The staff was all very friendly; they even held our luggage for us after check-out while we went to a nearby show. We ate at their Library Bar, which was quaint and full of friendly people - with good food to boot. […] I highly recommend it. Read moreGenuine Hotels.com guest review
"Older Parisian style hotel"
Somewhat worn out, reminded me of the small, older hotels in Paris. Tiny room with a huge bathroom, comfortable bed, old windows, carpeting. Enjoyed ambiance of the library/bar and complementary glass of wine of your choice. Fresh croissants and coffee in the morning. All three people at reception desk were wonderful, caring and personable. Michael […] was outstanding, a shining example of hospitality. Overall, a very pleasant experience. Read moreGenuine Hotels.com guest review
Enjoyed the hotel. Close and convenient to all attractions. We will be happy to stay again in the future. We recommend this hotel highly.Genuine Hotels.com guest review
Just off Union Square location - very convenient. Small room - OK. The bed was uncomfortable and if that is important to you, go elsewhere. We liked hotel, but won't return due to small hard bed. Also, don't have a lot of luggage - elevator is European sized- about 3x3. The bartender in The Library (lobby bar) was a master mixologist.Genuine Hotels.com guest review
Warm welcoming staff. would return there. spacious room. Great for pets.Genuine Hotels.com guest review
"Nice hotel, close to downtown."
I wish the front desk employees knew better about the services the hotel provides.Genuine Expedia guest review
"A good little find"
We were in town for a Christmas Eve event and wanted an affordable yet comfortable place to stay. The Rex worked out extremely well. Rooms were clean, quiet, and had all of the basics that we needed. The staff on duty when we checked in were patient, helpful, and friendly. Some older SF hotels have a funky odor to them--- not this one! Very pleasant […] (I'm sensitive to smells). Also, booking through Expedia was very easy. I had some questions so did booking over the phone. The rep I worked with was friendly, professional, and thorough. Read moreGenuine Expedia guest review
"Great Spot on Union Square"
Excellent location and place. Only parking was a bit difficult as the sign was unclear.Genuine Hotels.com guest review
Hotel staff are fantastic. Our was able to join us last minute and they were able to give us two rooms near each other at the same rate. Always enjoy the library bar. We are making this an annual holiday tradition. Thanks!Genuine Expedia guest review
Great Hotel, Geat Location, Great Price!Genuine Expedia guest review
"Cozy boutique hotel in the heart of union square."
My husband and I had a wonderful stay at Hotel Rex. The location couldn't have been better for closeness to shopping and hopping on the trolley. The room was nice and quiet- as I'm a light sleeper and wasn't kept awake in this hotel any of our three nights here. Bed was very comfortable and the bathroom/shower were nice. Had a counter and not just a […] pedestal sink like so many old SF hotel rooms. Can't compliment the hotel staff enough. Great people. Read moreGenuine Expedia guest review
"great walking distance to any were for shopping"
It was great, and staff was wonderful and helpful regarding question about what the city had to offer.Genuine Hotels.com guest review
"Would never recommend"
I generally do not write review.However, I am just writting, so that other travellers do not suffer like I did here. The elevator do not work in this hotel. It is full of smoke smell. The key card given to us was not functioning. The coffee was there, but no milk and nobody was there to attend to.There is no facility of parking. Very close by to this […] hotel is an area called TenderLion, which we happen to go through. It was terribly unsafe area. Read moreGenuine Hotels.com guest review
The service upon checking out was excellent, very friendly and service minded. Big contrast with checking in. The roomkeys didn't work and when I returned to the lobby for new cards the reception was aloof.Genuine Hotels.com guest review
"Very Pleasant !"
I thought the hotel was very comfortable and charming. The room was very clean. Good service as well. I would definitely come again. Its located right in the heart of downtown. If you're staying here, I wouldn't recommend the valet option cause right around the corner, theres a parking structure that charges $27 for a whole day. So don't pay $40 for […] the valet here. Read moreGenuine Hotels.com guest review
"diamond in the rough"
What a fabulous find. The Hotel Rex is a wonderful, quaint hotel in the middle of San Francisco. The registration staff was fabulous. Sacred was so helpful and welcoming. Smooth live Jazz playing in the Library. The room was well decorated and unique. Easy walking to all attractions. We will definately stay here again.Genuine Hotels.com guest review
This hotel was an incredible deal. We have stayed in other "vintage" hotels in SF, but this was the highest quality room we've experienced yet. The rooms were clean and comfortable and didn't feel out of date, but truly vintage. The valet was nice and all the amenities provided should have put this out of our price range. So many complementary services […] and an awesome location. We will return here for leisure next time we are in San Fran! Read moreGenuine Hotels.com guest review
This is truly a boutique hotel with excellent service. The complementary wine daily and jazz entertainment in the cozy bar were fine touches and the Union Square location was very convenient.Genuine Hotels.com guest review
"Nice little boutique hotel"
Nice little library-themed boutique hotel for my first stay in San Francisco. The hotel is conveniently located within 15 minutes walk from Union Square and Chinatown, which is a boon considering San Francisco's famously-steep slopes! The complimentary wine reception every evening is a plus, the quality of the wine (we had chardonnay and merlot) was […] good. Parking is a bit of a challenge. Parking garages around the hotel property charges about $25 for a day, unlimited exits. The room we stayed in was on the highest floor and facing Sutter Street. Ventilation was the only window in the room, and it felt stuffy when we decided to close the window for privacy. Otherwise the hotel is a nice cosy place to rest after a day out in town. :) Read moreGenuine Expedia guest review
My husband and I took our two kids (age 11 and 8) to the City for an overnight stay to see a theatre play at the Curran Theatre close-by. My daughter took a friend so we needed two rooms. Yes, its an older-building, but it was exactly what we wanted. It was clean, friendly staff, and great location for the Theatre. Yes carpets could be updated in rooms, […] but I thought fine. The hotel was charming and we will book there again. The price was correct to the value. Read moreGenuine Hotels.com guest review
Nice Boutique Style Hotel located near Union Square and a lot of shoppung facilities, cable car etc.Genuine Expedia guest review
"Great Hotel, Great Location"
The hotel was clean, in good repair, and in a safe neighborhood in San Francisco. All rooms in SF are small, but our Queen room was bigger than I expected. Staff was friendly and helpful, and the hotel bar had events (live jazz music and a magic show the next night). Great hotel, and made for a good trip. I'd stay there again.Genuine Hotels.com guest review
"Convenient downtown lacation"
Nice hotel in an older building - some things obviously very old...like the fire escape. Friendly staff, clean room, not full service.Genuine Hotels.com guest review
"Nice location. So-so place."
We like to go into the City for a night near my birthday every year, just to play around for a day or two. We've stayed at a few different B & B's and small hotels in the Union Square area. This was probably our least favorite. The location is good (all the locations are good around there), but we weren't as comfortable as we had been at the Golden […] Gate or the White Swan (neither of whom would let us stay for just one night, which is why we switched). It felt less personal and charming than either of those, and it was really loud at night (a fun-sounding cabaret show or something, but loud nonetheless). Plus there was an annoying bright light shining in the window that woke us up in the middle of the night (until we pulled the heavy curtains). It was all perfectly fine, but compared to the other two charming places in the same neighborhood, it felt disappointing. Read moreGenuine Expedia guest review
"Awesome boutique hotel at great location"
Dainty little hotel decorated with impeccable taste. Room is on the small side but character makes up for it. Great service and convenient location. Restaurant recommendations by staff were spot on.Genuine Hotels.com guest review
Felt like I needed slippers to walk on their rug. Smelled like cats, and rug was dirty- noticeably dirty.Genuine Hotels.com guest review
"Lovely Weekend in San Francisco"
This hotel is conveniently located near Union Square and China Town and is only 1/2 a block from the trolley stop. There are also many reasonably priced restaurants with great food located close by including the Cafe de la Presse and L'Otavo Ristorante. Our room was very clean and had everything we needed including a small refrigerator. Reasonably priced […] for the area. Read moreGenuine Expedia guest review
"Great boutique hotel"
Everyone was very helpful. The hotel lived up to their reviews.Genuine Expedia guest review
Well run hotel, very nice room. We stayed on the 6th floor, away from the street. Quiet, clean, comfortable. Mini-fridge. Helpful desk staff. Free wine at the bar 5-7 pm. Convenient to public transportation. We bought three day bus/trolley passes for $22 each plus a comprehensive map for $3 at a muni kiosk. Pass not good for BART. Rental car turn-in […] a couple blocks away from hotel. We used a shuttle service to the airport. Valet parking is about $40 but you don't really want to drive in San Francisco anyway. Convenient to China town. Check your bill in Chinatown before you pay. Exploritorium, Liberty Ship, and submarine were all good at Fisherman's Wharf. Best Chinese we had was at Far East restaurant on Grant. Walk across GG Bridge was good. Read moreGenuine Hotels.com guest review
"Clean, fun, and a little bit quirky"
The location is great, easy to walk lots of places or the Powell Muni station is just down the road. Good service - ask for a room away from the street and it'll be really quiet too. They have neat events like a movie night, and initiatives like a free drink each night and vouchers for the bar if you choose not to have your room serviced. Unfortunately […] I didn't get to experience any of these because I was too busy exploring San Francisco, but still a fantastic little hotel! Read moreGenuine Hotels.com guest review
I will stay here again. Only negative is Valet takes a long time and is very $$Genuine Hotels.com guest review
"Not worth the pricetag"
Stayed over Labor Day weekend. Expensive weekend in SF! Decided to try the Rex "boutique hotel" instead of staying at the Fairmont or Mark Hopkins. No bellman service or valet out front, and the staff at the front desk asks that you to give 30 minutes notice if you'd like your car out of valet, which seemed very inconvenient at times. The elevator only […] fits two-four people comfortably and takes a very long time! Room theme was thoughtful but the bathroom and doors were industrial, not boutique. Overall, okay stay but would pay more somewhere else just for the service! Read moreGenuine Hotels.com guest review
"Great Hotel in a Great Location"
I enjoyed staying at the Rex and the staff were very accomodating. The room was clean and although vintage it was very appealing and relaxing. The location could not have been better as there was plenty of great food, great shopping and great sith seeing although within a few blocks disctance. I stayed in an Executive King Suite which was plenty of […] room for my girlfreind and I. It also had a couch and coffee table in the room along with cable and premium channels for free. I would most certainly stay there again. Read moreGenuine Expedia guest review
"Close to union square"
Enjoyed our stay at Hotel Rex. It was clean and comfortable, the staff was friendly and helpful and we enjoyed the complimentary wine and breakfast buffet. It was also close to Union Square. Would gladly stay there again. The hotel was also very quiet.Genuine Hotels.com guest review
Clean hotel with personality. Rooms were small and they had a window air conditioner, but it was in a great location. Decor could use some updating but overall the staff was friendly and it was a decent hotel. Love the free glass of wine at happy hour!Genuine Hotels.com guest review
"Great boutique hotel with friendly staff"
Great hotel in the heart of SF. Staff was very helpful and accommodating. Highly recommend.Genuine Expedia guest review
"Funky, cool, classy joint!"
Staff was helpful and friendly and Max is paw's down the best concierge. The library bar is a great place to hang out. Breakfast at the hotel was just what we needed.Genuine Expedia guest review
"Central location in a nice character building"
The hotel was clean, location was close to restaurants and transit/cable cars and in a quiet, safe area. Firm mattress and had great sleep.Genuine Hotels.com guest review
"The Rex Hotel, San Francisco, California"
The hotel staff was friendly and helpful and the lounge was unique in its cozy atmosphere. The elevator was a bit small, but reflected an era of the past, which for the decor, was appropriate. All in all, my stay was quite comfortable and I would recommend the Rex Hotel.Genuine Expedia guest review
"Location to Union Square, Boutique, Friendly"
It's not a destination hotel but it tries hard to be friendly and trendy. As you would expect in a boutique hotel transformed from some other purpose the elevator is slow to come and feels pokey as it travels. The lobby elevator is accessed inside the entrance of the hotel out of view from the front desk staff and there's no doorman guarding it. This […] stood out given the amount of foot traffic on Sutter and the door that's open to the street. If seeing Security makes you feel safe then this will put you off. My room faced the street which was noisy. I needed to use earplugs to sleep. There's a Walgreen's drugstore down the street so that was easily addressed. Read moreGenuine Expedia guest review
Great location. Rooms on the smaller side but perfect for a couple. Staff extremely helpful and courteous. Would stay againGenuine Hotels.com guest review
"Charming boutique hotel"
Front desk personnel were excellent, went out of the way to help me check in a bit early. Lobby is welcoming, hotel is themed around famous writers, and the rooms are charming and medium sized. Mattress was good, but not great. A bit pricey, but not more than other similar hotels with less going for them.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )