This hotel is a dream come true. They all make you feel welcome and have incredible attention to detail. The food is delicious, the atmosphere relaxing and luxurious. Can't ask for more.Genuine Hotels.com guest review
"Amazing place and fantastic service"
The beach is beautiful. The rooms are great. The food is amazing. The staff do a great job of learning your name and being very helpful. It can get expensive, but you get what you pay for (in a good way). I'd love to come back.Genuine Hotels.com guest review
"Beautiful beach front hotel"
I have traveled all over the world and have never have experienced some wonderful care & service. I felt like I was home. The staff were so caring and friendly. The hotel was amazingly gorgeous. They have kept the mexican tradition alive in this hotel. They have a lady that comes on a daily basis and makes tortillas for the guests. The food was five […] star. I can go on and on. Amazing! Read moreGenuine Expedia guest review
I love the beach, relaxing, friendly staff feel like your at home, I recommend this hotel ,good food and great margaritas.I will be back some day. Is a very special place for me.Genuine Expedia guest review
We stayed at Maroma Resort and Spa last week and the hotel is everything we had wished for. The most beautiful beach, fantastic rooms and an incredible staff. The only complain (if you can call it that) is that it's difficult to find if you are driving by yourself. Had a great time and hope to go there again sometime!Genuine Expedia guest review
Stop researching, no need to worry about this place. One of the best hotels in the Caribbean. Kudos to the staff, they got everything down pat.Genuine Expedia guest review
"Peaceful and gorgeous beach!"
This is a small resort - only 69 rooms which makes it wonderful if you want a quiet, peaceful getaway amongst gorgeous tropical plantings! The staff is super friendly and at your service. Iguanas cross your path, there are bikes to borrow and the grounds wind around the property and are lovely. There are separate pools that are almost like having your […] own private swimming hole. Read moreGenuine Expedia guest review
"Best hotel in the area"
The resort is excelent. Beach and rooms are very quiet (a big plus relative to classic all-inclusive resorts). The staff is extremely nice and helpful.Genuine Expedia guest review
"Maroma...now with childen (boo)"
Maroma is a beauitful place with very attentive staff and quality food. But for those that enjoyed Maroma in the past as an adults-only retreat, as we have done the past few years, you will be disappointed that Maroma now allows children. For those of you without experience at Maroma as adults-only, you will ask yourself why they allow children at such […] a beauitful, adult resort. Read moreGenuine Expedia guest review
This resort offers those looking for a romantic getaway the perfect escape. It never feels to crowded or overly isolated and the staff - you couldn't ask for a friendlier or more accommodating staff. The resort itself is impeccable from it's velvet sand to the incredible drinks to the room accommodations, we can't wait to go back.Genuine Expedia guest review
"Estadía Casi perfecta."
Hotel pequeño, buenas instalaciones, cómodo, acogedor, agradable. Playa hermosa, comida deliciosa, a mi no me gusta el pescado, y hasta eso encontré rico. Recomdable. Perfecto para unas vacaciones de descanso, cerca de playa del Carmen por sí quieres ir a disfrutar de vida nocturna. Personal muy atento, no tengo quejas, te atienden de manera muy personal […] y por tu nombre, eso habla muy bien del hotel, ya que se nota que se preocupan por que tu estancia sea de lo más lindo. Pero, sólo hay un pero. Fui con mi esposo, es primera vez que nos hospedamos en el hotel, en realidad nos costó mucho dar con el, ya que no hay señalamientos que te guíen. Cuando al fin encontramos el hotel, me queje sobre eso, y la explicación que me dieron fue que era la exclusividad del hotel por lo cual no había señalización. Sin embargo pienso que sí es tan exclusivo y no hay señalización para el que va por primera vez, talvez sería recordable que el hotel se contactará contigo para apoyarte en ese aspecto. Read moreGenuine Hotels.com guest review
"Excelente opción frente a la playa"
Una joja de hotel. Servicio de primera. Frente a la playa. La playa impecable, la comida de primera y el servicio inigualable. Precios altos pero lo vale. Excelente para parejas que buscan descanso. No recomendable para familias con niños, no cuenta con áreas para ellos.Genuine Expedia guest review
"Hotel romantico donde se cuidan todos los detalles"
Este viaje cumplio un sueño, habiamos leido hace algunos años que este hotel fue calificado como uno de los 10 mejores escapes romanticos de playa en el mundo. Teniamos altas expectativas, mismas que se cumplieron. Sin embargo siendo criticos la cocina del hotel no es uniforme en el nivel de sus platillos, tuvimos desayunos buenos y otros como el burrito […] de machaca muy malos. El lunch igual platillos muy buenos como los tacos de pato y otros mas bien mediocres como el ceviche. La cena el pescado estuvo sumamente seco. Los precios demasiado altos, son comparables a restaurants de nombre en ciudades como Ny, Chicago, Londres. Read moreGenuine Expedia guest review
ExcelenteGenuine Hotels.com guest review
"UN HOTEL PARA RELAJARTE Y DISFRUTAR."
UNA ENORME Y GRATISIMA SORPRESA, CUANDO BUSQUE HOTEL, QUERIA UNO QUE NO FUERA ALL INCLUSIVE . UNO QUE FUERA CHICO, FINO, ABARCABLE Y QUE SU ESTETICA FUERA BUENA, TRANQUILO Y A LA VEZ ALEGRE, DINAMICO EN SU SERVICIO. EN FIN, ENCONTRE ESO Y MUCHO MÀS. MIS COMIDAS LAS HACÌA PREFERENTEMENTE EN EL BAR EN COMPANIA DE FREDDY, MANUEL Y JOHNY, LAS MEJORES MARGARITAS, […] MUCHO CONVERSAR Y REIRSE. LA COMIDA EXCELENTE, ANORO LAS QUESADILLAS, EL GUACAMOLE, LAS TORTILLAS DE LA SRA. DALIA EN LAS MANANAS, EL CAFÈ QUE ME LLEVABAN A MI HABITACION JUSTO ANTES DE IR AL DESAYUNO. Y PARA QUE DECIR LOS DULCES QUE ME DEJABAN EN MI HABITACION TODAS LAS NOCHES, LA CAMA ABIERTA Y RODEADA DE PETALOS DE ROSAS, EL COMODISIMO CAFTAN. YO NO PUEDO SEGUIR, ESTOY COMENZANDO A EXTRAÑAR TODO ESO Y POR UN TIEMPO NO PODRE VOLVER. LES DESEO LO MEJOR, NO CAMBIEN, LO QUE MAROMA RIVIERA MAYA ES JUSTO LO QUE BUSCAMOS UN GRUPO DE PERSONAS, QUE NOS GUSTA LA CALMA, LA FINURA Y ESE AIRE FAMILIAR QUE SE SIENTE DESDE EL MOMENTO EN QUE SE PONE EL PRIMER PIE EN ESE PARADISÌACO LUGAR. MUCHAS GRACIAS POR TODOS, NO LOS OLVIDARE. ANA MARIA MATTA Read moreGenuine Expedia guest review
Excelente ambiente y relajacion! La comida deliciosa.Genuine Expedia guest review
12/21/14 poprockphotography North Carolina
I am so not a stay at a resort gal, I'm more on the go but I long for the day to return to Belmond Maroma and park my butt on their beach and drink tequila all week long. No lie! There are resorts really close by, you can tell when you are walking along the beach, but you feel like you are in your own little world. I loved the service, especially the morning coffee delivery at your door. Just make sure you get your coffee before the lemurs! Everything I love about vacation and nice hotels. Great service, not snooty service either, gracious, down to earth people. Great food, balanced cocktails, good coffee, beachside servers. Umbrellas and air mattresses on the beach for you. Delicious almond soap in your bathtub. And caftans! I get to stay in a lot of nice places, Belmond Maroma is top five easily. Don't forget to try their ridiculous Mexican hot chocolate either!
"So Little Effort Would Make This A true 5 Star Hotel"
12/19/14 Arthur458 Chicago, Illinois
When One and Only Pamilla closed for the season, our reservation was cancelled. To my wife and me, Pamilla is one of the best resorts in Mexico or North America and is the standard by which a resort should be measured. Maroma is just a step or two behind. The rooms and appointments are first class; the grounds are magnificent; whether or not you love beaches, which I generally do not, the beach here is truly extraordinary to see, walk on and swim in; the spa is great; and the complimentary bike ride though the jungle was fun. While the staff is is incredibly friendly, there continued to be service "annoyances": Two calls to get luggage; coffee service in the morning wrong; food orders not correct; needed to ask several times for beach service; Maintenance did not fix correctly a door that would not close. Same problem next day. Burned out light bulbs in the rooms not replaced the entire stay. Finally I gave up. It's not my job to oversee maintenance or service issues. In sum, it's the little attention to detail which distinguishes a world class resort and at times this is missing at Maroma. I would love to see management make an effort in this regard so I can recommend the resort without qualification. Again, this is a very special place and we thanked our travel agent for sending us here. We will be back in the future.
"Best On The Beach"
12/17/14 Greg_S_trip2go Toronto, Canada
This was our second trip to Maroma in 2 years - we'll be back. Both times we found ourselves thinking "this place is ideal - there's nothing you'd want any other way". We ran the length of 2.5km cove past some other resorts and unmaintained areas, to discover that without question, Maroma has the finest stretch of beach. The cab driver confirmed it, claiming it's the finest from Cancun to Playa Del Carmen. But more than that, Maroma's small size relative to frontage leaves their beach feeling uncrowded at all times. Staff are very accommodating - flexible with menu and dietary needs, and even offered us the yoga studio as a place to practice our dance routine (recital was imminent).
12/12/14 Italophile_Architect Pennsylvania
We found ourselves immersed once again in a warm welcome from both the staff and the exquisitely enchanting grounds . . . and it's worth mentioning that from all our world travels, Freddy's wins the #1 prize for best bar!. In short, doesn't get much better than Maroma in terms of ambiance, friendliness, quality, location, and simply a magical place to relax, unwind, and enjoy!!
"Magical and flawless"
12/11/14 Lindsey K
Everything from the complimentary morning coffee service to bath amenities to the beachside ice cream cart and frozen grapes to the turn down service, gorgeous spa and warm staff...this place is sacred!
"Outstanding hotel that exceeded high expectations and provided unbeatable service"
12/11/14 prepdrum1 Philadelphia, PA
This was easily the best experience we have had in Mexico after 5+ trips. The location is secluded and private and is situated in somewhat of a jungle. It is really cool to walk through. The beach itself is soft, white sand and the staff cleans up the seaweed meticulously every day. There are plenty of beds to sit on and the staff waits on you hand and foot. A fresh drink is never too far away. Many workers knew our names the whole time. Shout-out to Moises on the waitstaff! The hotel room (ours was oceanfront) was awesome. The bed is comfortable and room is large. My wife wanted a softer pillow and it was delivered within minutes. The shower is not a conventional shower in that water comes from a shower head that is about 10 feet in the air and it is a large square-shaped tub that can easily fit two people. There is a Mayan theme in the room, which was a nice touch. The balcony was large and featured a hammock and several seating areas. The breakfast, which was included, was delicious. We ordered custom omelettes every day and were very satisfied. They really go out of their way to please and accommodate. The dinner we had at the main dining area was amazing. Guacamole was zesty and tangy and shrimp dish and grouper were both outstanding. The meal was not cheap by any means but was a romantic candle-lit dinner that is hard to beat. Overall, food was excellent. Yes, kids are allowed but the few kids we saw did not bother anyone at all and really made minimal noise. Do not let that keep you from coming here. I am typically very critical when it comes to reviews but can think of virtually no negatives here. We expected excellence and got it. Truly an unforgettable stay and will return for sure.
12/09/14 296adame Riviera Maya
Authentically designed, a real Mayan retreat set in a former plantation in the middle of a jungle with its own beach. The staff treat you as if you are their personal guest in their home. Stunning location, stunning food, I really can not put in words how luxurious this place is. If you want authentic Mayan and Mexican luxury set in an incredible location, you must stay here. It's expensive but you seriously get what you pay for.
"Beautiful, peaceful and relaxing vacation spot"
12/08/14 sugjmf Oviedo, Florida
This was our second visit to this resort, and we enjoyed it immensely on both visits. It is beautiful, peaceful and relaxing, with many special touches that we've never found in another hotel. The staff is second to none, and I think that Hospitality Programs would greatly benefit from visiting Maroma and seeing what first class hospitality is all about! I would especially like to commend the following employees who went above and beyond to make our stay so special: 1. Carlos in Room Service, who was so kind, friendly and competent. He is a young man who is an asset to Maroma, and I hope that he will be recognized and promoted quickly, as he is wonderful! 2. Belen at the Hospitality Desk, who took the time to show us the Mayan home and explain Mayan History to us. She is extremely knowledgeable and interesting, and I think she would be of great benefit as an expert on Mayan culture! 3. Sergio on the beach, who was so very kind and helpful, anticipating our needs (towels, an ice bucket, etc.) before we even had time to ask! These, and many others, truly helped to make our stay an enjoyable experience. The setting is so perfect, and our room (Pescados 2) was exquisite with a gorgeous view. We hope to return very soon! Thank you for your commitment to quality and service!
Relaxation at its finest. This place is all by itself secluded by a jungle. We stayed in what they call the "Tony Blair Suite" and it was nice. Excellent view of the ocean and the jungle and was very close to everything at the resort. There was a smaller pool that was surrounded by jungle that we really liked. Had tequila pretty much all day everyday and enjoyed every second of it. Top notch resort and will be sure to go back.
"The best in Riviera Maya"
This is an absolutely perfect hotel for a couple getaway. You will never need to leave the property, no need for pesos, no hassle. Just a luxurious and gorgeous experience. Not so great for kids as it is set up more for adults, but if you're a couple, this is where you should go.
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