This hotel is a dream come true. They all make you feel welcome and have incredible attention to detail. The food is delicious, the atmosphere relaxing and luxurious. Can't ask for more.Genuine Hotels.com guest review
"Amazing place and fantastic service"
The beach is beautiful. The rooms are great. The food is amazing. The staff do a great job of learning your name and being very helpful. It can get expensive, but you get what you pay for (in a good way). I'd love to come back.Genuine Hotels.com guest review
"Beautiful beach front hotel"
I have traveled all over the world and have never have experienced some wonderful care & service. I felt like I was home. The staff were so caring and friendly. The hotel was amazingly gorgeous. They have kept the mexican tradition alive in this hotel. They have a lady that comes on a daily basis and makes tortillas for the guests. The food was five […] star. I can go on and on. Amazing! Read moreGenuine Expedia guest review
I love the beach, relaxing, friendly staff feel like your at home, I recommend this hotel ,good food and great margaritas.I will be back some day. Is a very special place for me.Genuine Expedia guest review
We stayed at Maroma Resort and Spa last week and the hotel is everything we had wished for. The most beautiful beach, fantastic rooms and an incredible staff. The only complain (if you can call it that) is that it's difficult to find if you are driving by yourself. Had a great time and hope to go there again sometime!Genuine Expedia guest review
Stop researching, no need to worry about this place. One of the best hotels in the Caribbean. Kudos to the staff, they got everything down pat.Genuine Expedia guest review
"Peaceful and gorgeous beach!"
This is a small resort - only 69 rooms which makes it wonderful if you want a quiet, peaceful getaway amongst gorgeous tropical plantings! The staff is super friendly and at your service. Iguanas cross your path, there are bikes to borrow and the grounds wind around the property and are lovely. There are separate pools that are almost like having your […] own private swimming hole. Read moreGenuine Expedia guest review
"Best hotel in the area"
The resort is excelent. Beach and rooms are very quiet (a big plus relative to classic all-inclusive resorts). The staff is extremely nice and helpful.Genuine Expedia guest review
"Estadía Casi perfecta."
Hotel pequeño, buenas instalaciones, cómodo, acogedor, agradable. Playa hermosa, comida deliciosa, a mi no me gusta el pescado, y hasta eso encontré rico. Recomdable. Perfecto para unas vacaciones de descanso, cerca de playa del Carmen por sí quieres ir a disfrutar de vida nocturna. Personal muy atento, no tengo quejas, te atienden de manera muy personal […] y por tu nombre, eso habla muy bien del hotel, ya que se nota que se preocupan por que tu estancia sea de lo más lindo. Pero, sólo hay un pero. Fui con mi esposo, es primera vez que nos hospedamos en el hotel, en realidad nos costó mucho dar con el, ya que no hay señalamientos que te guíen. Cuando al fin encontramos el hotel, me queje sobre eso, y la explicación que me dieron fue que era la exclusividad del hotel por lo cual no había señalización. Sin embargo pienso que sí es tan exclusivo y no hay señalización para el que va por primera vez, talvez sería recordable que el hotel se contactará contigo para apoyarte en ese aspecto. Read moreGenuine Hotels.com guest review
"Excelente opción frente a la playa"
Una joja de hotel. Servicio de primera. Frente a la playa. La playa impecable, la comida de primera y el servicio inigualable. Precios altos pero lo vale. Excelente para parejas que buscan descanso. No recomendable para familias con niños, no cuenta con áreas para ellos.Genuine Expedia guest review
"Hotel romantico donde se cuidan todos los detalles"
Este viaje cumplio un sueño, habiamos leido hace algunos años que este hotel fue calificado como uno de los 10 mejores escapes romanticos de playa en el mundo. Teniamos altas expectativas, mismas que se cumplieron. Sin embargo siendo criticos la cocina del hotel no es uniforme en el nivel de sus platillos, tuvimos desayunos buenos y otros como el burrito […] de machaca muy malos. El lunch igual platillos muy buenos como los tacos de pato y otros mas bien mediocres como el ceviche. La cena el pescado estuvo sumamente seco. Los precios demasiado altos, son comparables a restaurants de nombre en ciudades como Ny, Chicago, Londres. Read moreGenuine Expedia guest review
ExcelenteGenuine Hotels.com guest review
"UN HOTEL PARA RELAJARTE Y DISFRUTAR."
UNA ENORME Y GRATISIMA SORPRESA, CUANDO BUSQUE HOTEL, QUERIA UNO QUE NO FUERA ALL INCLUSIVE . UNO QUE FUERA CHICO, FINO, ABARCABLE Y QUE SU ESTETICA FUERA BUENA, TRANQUILO Y A LA VEZ ALEGRE, DINAMICO EN SU SERVICIO. EN FIN, ENCONTRE ESO Y MUCHO MÀS. MIS COMIDAS LAS HACÌA PREFERENTEMENTE EN EL BAR EN COMPANIA DE FREDDY, MANUEL Y JOHNY, LAS MEJORES MARGARITAS, […] MUCHO CONVERSAR Y REIRSE. LA COMIDA EXCELENTE, ANORO LAS QUESADILLAS, EL GUACAMOLE, LAS TORTILLAS DE LA SRA. DALIA EN LAS MANANAS, EL CAFÈ QUE ME LLEVABAN A MI HABITACION JUSTO ANTES DE IR AL DESAYUNO. Y PARA QUE DECIR LOS DULCES QUE ME DEJABAN EN MI HABITACION TODAS LAS NOCHES, LA CAMA ABIERTA Y RODEADA DE PETALOS DE ROSAS, EL COMODISIMO CAFTAN. YO NO PUEDO SEGUIR, ESTOY COMENZANDO A EXTRAÑAR TODO ESO Y POR UN TIEMPO NO PODRE VOLVER. LES DESEO LO MEJOR, NO CAMBIEN, LO QUE MAROMA RIVIERA MAYA ES JUSTO LO QUE BUSCAMOS UN GRUPO DE PERSONAS, QUE NOS GUSTA LA CALMA, LA FINURA Y ESE AIRE FAMILIAR QUE SE SIENTE DESDE EL MOMENTO EN QUE SE PONE EL PRIMER PIE EN ESE PARADISÌACO LUGAR. MUCHAS GRACIAS POR TODOS, NO LOS OLVIDARE. ANA MARIA MATTA Read moreGenuine Expedia guest review
Excelente ambiente y relajacion! La comida deliciosa.Genuine Expedia guest review
"A special piece of heaven on Riviera Maya"
03/25/15 Michael S Baltimore, Maryland
Did you ever have the disappointment of returning to a favorite restaurant, hotel or resort only to find that it simply isn't as wonderful as you remembered? Not at Belmond Maroma Resort and Spa!! Our recent (and third trip) was so very outstanding in all aspects...the resort is better than ever. Under the new Belmond label, Maroma is the perfect resort to unwind, enjoy a fabulous beach right outside of your door, and be pampered by an outstanding staff who thrive on providing care and attention. THe world-class SPA is in and of itself a reason to stay there. The significantly upgraded and perfectly stocked wine cellar provides superior selections to compliment an excellent kitchen. The well appointed and well-kept rooms and suites have been well maintained. Can't wait to return, again and again!
"Beautiful Beach Paradise"
03/23/15 Geoff K Houston, Texas
Excellent Beach, Food, and Spa. Outstanding service from all including manager Fedrico Echaiz (welcome and daily festivity note), Asst Mgr. Edger (welcome property tour), Roberto (Spa Specialist); Carmen, Milly and Alana (masseuse); Chef Edger (personally visits dining table); waiters Moses, Pedro, Victor, Sergio (excellent breakfast, lunch, dinner and beach service). Tia - Dalia = hand made casadia in the morning. April in the activity center for bikes and tours. Just wanted to mention all the outstanding things to do and people who make the Belomond Maroma Resort and Spa a wonderful beach paradise. If you want to relax on the beach; eat delicious local foods and enjoy rooms with beautiful ocean views, the Belmond Maroma is the place. Outstanding service from the airport pickup, through the daily beach walks and spa visits. I recommend the Spa Kinan Ritual and Temazcal as well as Dinner on the beach with main course personally served by the Belmond head chef. Great place to stay if you want to relax, rest, get plenty of sand, sun, beach, spa and ocean. Also visited the Telume Myan ruins, snorkeled in the caves and also lagoons, zip lined, ate beachside at horse shoe bay. Great time.
"A getaway within a getaway"
03/23/15 GianniMosticolli Laguna Niguel, CA
I'm not a huge fan of beach vacations, but my wife and friends are. So I agreed to take everyone to Belmond Maroma Resort & Spa. It was spectacular and even I enjoyed the experience. We stayed and ate at the resort for almost all of the trip and just didn't want to leave for restaurants in town or to leave at all! We got a spectacular ocean view room--A MUST...and the service was 5 star. The PEOPLE were the real secret- kind, friendly, accommodating and committed to insuring we had a perfect stay. Which...we did.
"Excellent hotel in. Maroma Beach"
03/21/15 Sally R North Yorkshire, United Kingdom
Just enjoyed 11 great days at Maroma. Beach. Wonderful service, lovely staff made us feel very welcome. Spring tides had brought in a lot of seaweed which was a great shame otherwise a perfect beach. We were in room 36 which was very close to beach, bar and restaurant. Not the largest rooms we have stayed in but perfectly adequate.
"Excellent Customer Service "
03/18/15 MichellePacker Frisco, Texas
My husband and I returned home yesterday (3/17/15) from 5 days of peace and serenity at Belmond Maroma. We highly recommend this beautiful boutique resort and spa for couples that want to escape reality and crowds. The management and staff went above and beyond to ensure our vacation was perfect in every aspect. We will definitely return often, as we found our home away from home!
"Always the best!"
03/18/15 Christine B Washington, DC
As I am booking our next trip to Maroma (our 11th), I'm realizing I never left a review for the last visit! We stayed at Maroma in early December 2014. That was out 10th trip and it was outstanding. It's the people that make this place special and we truly feel like they are family. During this trip, I celebrated a birthday. The staff was wonderful...even had the mariachis come over to serenade me. Be sure to visit Freddy, Victor, David and Manny at the beach bar. On the beach you'll see Sergio, Johnny, Ouinessimo and Johnny. And at the restaurants you'll visit with Irvin, Fernando, Moses. I know I'm forgetting someone... Also- handmade tortillas at breakfast from Tia Dalia are a must. She is amazing and such a sweet lady. Dalia was sick our last trip and we missed her, but glad to hear she is back! The shrimp tacos- I dream about the shrimp tacos! And the Spa-aaaahhhhh. Go there immediately. Maroma is the perfect place to un-plug from the world. Leave the electronics at home and let it all unfold.
"A Wonderful Place To Unplug And Recharge"
03/11/15 michael c New York City, New York
We just returned from spending a week at Maroma. It was our second experience there and we both felt it met and exceeded our expectations. It is the perfect place to relax and recharge. It is very comfortable in a low key way. Even when full it feels spacious and never oppressive. The rooms are very comfortable without being pretentious, service is available but not intrusive, the food is fresh and delicious. All of the staff members we interacted with were kind and eager to make our time there enjoyable. I especially want to thank Danny, Gerardo and Marco. This is a small secluded resort perfect for people who are comfortable being themselves. This is not a place to go to make new friends. Although the crowd is pretty diverse, everyone tends to limit most of their interaction to their partners, friends and/or family members. The only suggestion I would make is to spread out the beach chairs a bit more so people are not sitting as closely together as they are. There is plenty of room to do this. I look forward to returning in the future.
"Best Hotel Ever"
03/08/15 Cleo G Riviera Maya
Belmond Maroma is the absolute perfect spot to stay in Mexico. It is a complete departure from the craziness of Cancun and the giant cruise-ship feeling of the mega resorts on the riviera Maya. The resort is small (63 rooms I think), intimate and lovely. Situated on the most incredibly beautiful beach, it's hard to decide whether to sit next to the ocean or one of their gorgeous swimming pools. The property has a very natural, eco-friendly feeling. The resorts low-slung buildings are truly nestled thoughtfully into the jungle/beach landscape. This time we went on one of their snorkeling trips which was really great. We also did their little jungle bike tour, which gives a great feeling for the overall property of the resort. The rooms are very well set up and comfortable and I for one did not miss having a television in my room at all. Everything was just perfect, especially the spa and the breakfasts! Their staff could not have been more welcoming and helpful and professional. Just a wonderful, wonderful place to stay.
03/07/15 lisaolivia08 Columbus, OH
Such a hidden gem!! We went here for 4 days after staying at an all-inclusive in Playa Mujeres (the Beloved). Not many people knew where this resort was because it is tucked away from all the massive resorts in Playa del Carmen. After a mile of mangroves you come upon the lobby/entrance. Such a small resort with such sophistication. The spa was breathtaking. We had a couples massage to celebrate our honeymoon. Our room (#13) didn't have an impressive view but it was still nice. My fiance is 6'4" and the bed was way too small for him but it was very comfortable! Lots of mosquitos at night, especially if you take a bike tour (worth skipping), so bring repellant (they offer repellant as well as candles). No TV, so don't expect a lot of extracurricular activities. It was a perfect end to our perfect vacation. ps. the candles at night are breathtaking!! pps. the other reviews talked about awesome service but no one really went out of their way for us...not to say that it was bad service but it definitely wasn't as exceptional as other reviews.
"Southern charm in a can't miss location!"
03/07/15 Spasister Texas
Recent renovations make for comfortable rooms at the Belmond-but what makes the experience is the staff delivery of top notch customer service. Despite a couple of "hiccups" with my room all issues were resolved promptly, courteously and graciously. The location is perfect for exploring, shopping and dining. I hope to return again when I have more time to be a tourist!
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