All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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Carretera Cancun Tulum Km 51, Riviera Maya, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
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4.8 / 5Outstanding

Score breakdown (from 20 reviews)

Average rating for:

  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.6
  • Condition
    4.8
  • Neighborhood
    4.3
4.0 / 5Excellent
"Nice and quiet, right on the beach."
Very pleasant hotel, right on the beach. We could not swim in the ocean that much, due to algae proliferation, but had a good time anyway. The pools are very attractive, 20+ meters long for swimming, and an excellent purification system with no chlorine taste. The restaurants could be improved, given the somewhat isolated location, with daily grilled fish or specials. The menu gets repetitive after a few evenings. I thought that the price point was high given the overall comfort and amenities.
Genuine Expedia guest review
Other trip Mar 16, 2015
Patrick
US
5.0 / 5Outstanding
"Amazing Experience"
This hotel is a dream come true. They all make you feel welcome and have incredible attention to detail. The food is delicious, the atmosphere relaxing and luxurious. Can't ask for more.
Genuine Hotels.com guest review
3 night trip Oct 23, 2014
Liana
US
5.0 / 5Outstanding
"Amazing place and fantastic service"
The beach is beautiful. The rooms are great. The food is amazing. The staff do a great job of learning your name and being very helpful. It can get expensive, but you get what you pay for (in a good way). I'd love to come back.
Genuine Hotels.com guest review
4 night business trip Jun 27, 2014
Peter
US
5.0 / 5Outstanding
"Beautiful beach front hotel"
I have traveled all over the world and have never have experienced some wonderful care & service. I felt like I was home. The staff were so caring and friendly. The hotel was amazingly gorgeous. They have kept the mexican tradition alive in this hotel. They have a lady that comes on a daily basis and makes tortillas for the guests. The food was five star. I can go on and on. Amazing!
Genuine Expedia guest review
Other trip Jun 9, 2014
rhonda
US
5.0 / 5Outstanding
"Special Vacation."
I love the beach, relaxing, friendly staff feel like your at home, I recommend this hotel ,good food and great margaritas.I will be back some day. Is a very special place for me.
Genuine Expedia guest review
Other trip Oct 1, 2013
Gina
US
5.0 / 5Outstanding
"Simply beautiful"
We stayed at Maroma Resort and Spa last week and the hotel is everything we had wished for. The most beautiful beach, fantastic rooms and an incredible staff. The only complain (if you can call it that) is that it's difficult to find if you are driving by yourself. Had a great time and hope to go there again sometime!
Genuine Expedia guest review
Other trip Sep 13, 2013
Charu
US
5.0 / 5Outstanding
"As advertised"
Stop researching, no need to worry about this place. One of the best hotels in the Caribbean. Kudos to the staff, they got everything down pat.
Genuine Expedia guest review
Other trip Jul 29, 2013
A Traveler
US
5.0 / 5Outstanding
"Peaceful and gorgeous beach!"
This is a small resort - only 69 rooms which makes it wonderful if you want a quiet, peaceful getaway amongst gorgeous tropical plantings! The staff is super friendly and at your service. Iguanas cross your path, there are bikes to borrow and the grounds wind around the property and are lovely. There are separate pools that are almost like having your own private swimming hole.
Genuine Expedia guest review
Other trip May 14, 2013
Gini
US
5.0 / 5Outstanding
"Best hotel in the area"
The resort is excelent. Beach and rooms are very quiet (a big plus relative to classic all-inclusive resorts). The staff is extremely nice and helpful.
Genuine Expedia guest review
Other trip Apr 2, 2013
A Traveler
US

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Luxury all the way."
Super hotel with all the luxury you need. The staff is very helpfull and always there for you. The food is very delicious although I prefer a buffet breakfast so you can have a little bit of everything. Also the beach and pool and super. The spa experience is also defenitly a must.
Genuine Hotels.com guest review
10 night romance trip Jul 24, 2015
Paul
BE
5.0 / 5Outstanding
"FABULOSA EXPERIENCIA"
EXCELENTE LUGAR, EXCELENTE COMIDA, EXCELENTE SERVICIO
Genuine Hotels.com guest review
7 night family trip Jul 18, 2015
Felix
MX
4.0 / 5Excellent
"Camas y Almohadas muy Duras"
Todo bien en general con el Hotel, solo que la cama DURA y Almohadas Durisimas, no van de acuerdo a la tarifa.
Genuine Expedia guest review
Other trip May 18, 2015
Miguelon
MX
4.0 / 5Excellent
"Estadía Casi perfecta."
Hotel pequeño, buenas instalaciones, cómodo, acogedor, agradable. Playa hermosa, comida deliciosa, a mi no me gusta el pescado, y hasta eso encontré rico. Recomdable. Perfecto para unas vacaciones de descanso, cerca de playa del Carmen por sí quieres ir a disfrutar de vida nocturna. Personal muy atento, no tengo quejas, te atienden de manera muy personal y por tu nombre, eso habla muy bien del hotel, ya que se nota que se preocupan por que tu estancia sea de lo más lindo. Pero, sólo hay un pero. Fui con mi esposo, es primera vez que nos hospedamos en el hotel, en realidad nos costó mucho dar con el, ya que no hay señalamientos que te guíen. Cuando al fin encontramos el hotel, me queje sobre eso, y la explicación que me dieron fue que era la exclusividad del hotel por lo cual no había señalización. Sin embargo pienso que sí es tan exclusivo y no hay señalización para el que va por primera vez, talvez sería recordable que el hotel se contactará contigo para apoyarte en ese aspecto.
Genuine Hotels.com guest review
4 night family trip Jun 14, 2014
Sandra Vera
CL
5.0 / 5Outstanding
"Excelente opción frente a la playa"
Una joja de hotel. Servicio de primera. Frente a la playa. La playa impecable, la comida de primera y el servicio inigualable. Precios altos pero lo vale. Excelente para parejas que buscan descanso. No recomendable para familias con niños, no cuenta con áreas para ellos.
Genuine Expedia guest review
Other trip Sep 29, 2013
Angelina
MX
4.0 / 5Excellent
"Hotel romantico donde se cuidan todos los detalles"
Este viaje cumplio un sueño, habiamos leido hace algunos años que este hotel fue calificado como uno de los 10 mejores escapes romanticos de playa en el mundo. Teniamos altas expectativas, mismas que se cumplieron. Sin embargo siendo criticos la cocina del hotel no es uniforme en el nivel de sus platillos, tuvimos desayunos buenos y otros como el burrito de machaca muy malos. El lunch igual platillos muy buenos como los tacos de pato y otros mas bien mediocres como el ceviche. La cena el pescado estuvo sumamente seco. Los precios demasiado altos, son comparables a restaurants de nombre en ciudades como Ny, Chicago, Londres.
Genuine Expedia guest review
Other trip Sep 21, 2013
Ana
MX
5.0 / 5Outstanding
Excelente
Genuine Hotels.com guest review
4 night trip Sep 10, 2013
A Traveler
CO
5.0 / 5Outstanding
"UN HOTEL PARA RELAJARTE Y DISFRUTAR."
UNA ENORME Y GRATISIMA SORPRESA, CUANDO BUSQUE HOTEL, QUERIA UNO QUE NO FUERA ALL INCLUSIVE . UNO QUE FUERA CHICO, FINO, ABARCABLE Y QUE SU ESTETICA FUERA BUENA, TRANQUILO Y A LA VEZ ALEGRE, DINAMICO EN SU SERVICIO. EN FIN, ENCONTRE ESO Y MUCHO MÀS. MIS COMIDAS LAS HACÌA PREFERENTEMENTE EN EL BAR EN COMPANIA DE FREDDY, MANUEL Y JOHNY, LAS MEJORES MARGARITAS, MUCHO CONVERSAR Y REIRSE. LA COMIDA EXCELENTE, ANORO LAS QUESADILLAS, EL GUACAMOLE, LAS TORTILLAS DE LA SRA. DALIA EN LAS MANANAS, EL CAFÈ QUE ME LLEVABAN A MI HABITACION JUSTO ANTES DE IR AL DESAYUNO. Y PARA QUE DECIR LOS DULCES QUE ME DEJABAN EN MI HABITACION TODAS LAS NOCHES, LA CAMA ABIERTA Y RODEADA DE PETALOS DE ROSAS, EL COMODISIMO CAFTAN. YO NO PUEDO SEGUIR, ESTOY COMENZANDO A EXTRAÑAR TODO ESO Y POR UN TIEMPO NO PODRE VOLVER. LES DESEO LO MEJOR, NO CAMBIEN, LO QUE MAROMA RIVIERA MAYA ES JUSTO LO QUE BUSCAMOS UN GRUPO DE PERSONAS, QUE NOS GUSTA LA CALMA, LA FINURA Y ESE AIRE FAMILIAR QUE SE SIENTE DESDE EL MOMENTO EN QUE SE PONE EL PRIMER PIE EN ESE PARADISÌACO LUGAR. MUCHAS GRACIAS POR TODOS, NO LOS OLVIDARE. ANA MARIA MATTA
Genuine Expedia guest review
Other trip Mar 24, 2013
ANA
ES
5.0 / 5Outstanding
Genuine Hotels.com guest review
3 night romance trip Apr 21, 2015
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
5 night romance trip Jan 23, 2013
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
6 night trip Feb 24, 2014
luciano
BR

TripAdvisor reviews for Belmond Maroma Resort & Spa

Overall rating:Based on 923 traveler reviews

Most recent traveler reviews:

Overall Rating
"Our Private Paradise!"
08/30/15 kkfkee Houston, Texas
The breathtaking grounds and luxurious rooms pale in comparison the the most attentive, fun and friendliest staff we've encountered! When Freddy's first words to greet you are "welcome home" you know you are in the right place! We have visited some lovely places (Las Ventanas, One and Only Palmilla, Capella) but you can't beat this place! Our FAVORITE by far!
Overall Rating
"Simply Amazing, Intimate Resort!"
08/30/15 josephtN3211FB Riviera Maya
Maroma Beach Resort and Spa is a quiet, intimate facility that truly caters to their guests in every way possible. This was our second visit, and we will be back! Every aspect of our experience was A+!
Overall Rating
"Wonderful 5th visit!"
08/29/15 LoveZeroG Minneapolis, Minnesota
Sorry about the late review! My husband and I travelled here in late July for a five day vacation at Maroma. As I have reviewed Maroma in the past, I will try and be more precise in this review so as to not repeat myself too much. But as always, the trip was wonderful. As other reviews are stating, the brown algae is slightly disappointing to step on and swim with if you have been here in the past and know what the beach normally is like. This week it was very bad, and the smell made it all the way up to the beds. Service on the beach came through however; we have never in our five visits (coming in both the high and low season) had such wonderful service. Each day a frozen fruit, then a cool drink and then ice cream. Great job Maroma! For returning guests, there is more concrete now, they updated the areas around all the pools so no more walking on grass to the pool. It does not take away the beauty of the landscape and they did a great job again. Nice upgrading here. Only two minor let downs. One, being our 5th visit in 7.5 years, we had asked to see if we could get an upgrade on our room in writing prior to arrival (if there was one available). No one mentioned it upon check-in and certainly not a deal breaker since the only time we typically spend in the room is to change and sleep so we did not address it. The other surprised me, being the turnover of the staff. All of our prior visits we were recognized (or the staff made us feel that way by asking “this is your X time here, yes?”) This visit we only recognized one staff member. Our first host said she had just started working, and most of the staff we spoke with had only been there an average of 2 years or less. So, the questions this visit all were “this is your first time here, yes?” An easy fix for management to advise the host of previous returning guests. We loved the few times we went to Freddy’s bar. I think it was Victor that talked with us about anything and everything under the sun. It was wonderful having wine and sushi at night and no one else was there!!! Very special memory. We like to try and do something special each visit (dinner on the beach, dinner in the wine cellar, etc). This time we did a cooking class with the Chef. It was us my husband and I with the Chef and his assistant and it was WONDERFUL. Wear light clothes as you do feel the heat with the tequila tasting with the meal and from the grill. Gave us instructions how to do the recipes ourselves at home and his card to email with any questions. We are foodies and loved this take away cooking part, highly recommend. Wonderful trip overall. An extra thank you to Greta, a wonderful part of the Maroma team that helped us with any question, need or desire prior to arrival. We will return.
Overall Rating
"Great hotel in the Maya Riviera"
08/27/15 drrogi Fort Worth, Texas
Great staff! Attention to personal detail is impeccable! Called you by name. Going the extra mile to make your stay at the hotel second to none. Breakfast was superb and dinner at both restaurants unforgettable. The view at anytime of the day of the ocean from the restaurants was beautiful!
Overall Rating
"Great Place, but please improve the food"
08/24/15 samtech Basel
The Belmond is quite a hidden place. Coming from the street you barely notice the entrance which is shared with other hotels. The check in was and reception was very good. Although our arrival was between 3 and 4PM the room was still not ready even with early check in possibility announced. The room size is average for resort hotels though I found the pricing to be high for what was being offered. The staff was helpful and polite throughout the stay. The setup of the hotel was also very good. There are three pools throughout the resort and the beach is very beautiful without too much traffic. There was some algae at the beach, but that is beyond the control of the hotel. They did a good job of removing it every day. The food in the hotel is priced average for a hotel of this class. I was missing dedicated food options for kids in the room menu for a lower price. Food was a bit of a disappointment in the hotel starting from breakfast over lunch, the pool bar, room service or dinner. In general the food reminded me of a good Mexican restaurant in the USA rather than the real thing. You could also get fresh orange juice which should be a given in a hotel in this price class only if you asked for it to be squeezed. Skip the shrimp cocktail, the sauce is terrible flavoured mayonnaise. If you are looking for a luxury experience away from the stress and want to be pampered and don't care about food that much then this is a great place.
Overall Rating
"My wedding was amazing!"
08/21/15 Gigi S San Francisco, California, United States
Belmond Maroma definitely exceeded my expectation! We had rehearsal dinner, wedding ceremony and reception at the hotel for 90 people. Most of my guests stayed at the hotel for 4-7 days and everybody was so pleased with everything. My husband wrote this letter to Karina, the event manager who took care of my wedding event: "Dear Karina, Thank you for all of the work that was done to ensure the success of our wedding weekend. We were aware of the Belmond Maroma’s strong reputation, but not ever having been to the hotel previous to this event, we were nervous as to how the event would unfold logistically, as well as the quality of the food and service for our special day. Well, I can certainly say that all of our fears and concerns dissipated immediately when we saw the quality of the Belmond Maroma’s team. Our wedding exceeded our expectations in every way, and we heard many times from our guests that of all the weddings they had attended, this was the best, and certainly had the best wedding reception by far. In particular, they were sure to call out how impressed they were by the genuineness of the service, the quality of the food and desserts at the two dinners, and the friendliness of the staff overall. We appreciate the work everyone on the teams put in to make sure this went well for our friends & family. " We will definitely come back next year! Five star rating for this resort Gigi & Scott
Overall Rating
"Mindblowing Maroma by Belmond!"
08/18/15 ukcurtisnish London, United Kingdom
This place is impeccable and like no other!! From the start, the arrangements were very easy. I originally booked on booking.com but found a better offer through their website. I contacted them and they easily transferred my pre-paid deposit from booking.com to my new reservation and paid for the rest via email, no penalties or fees. Arrival to this resort and you will see that you are in for something very special. Secluded, serene and very secure, you approach the building through a lovely jungle and see how vast the immaculate ground are. Greeted warmly by Petra, she showed us around the establishment, refreshment in hand and cold towels on offer as it was very hot that day. Our room was extremely comfortable and large overlooking the ocean in the main part of the building, steps away from the beach, bar and restaurant. We were greeted with big smiles every day. We were lucky as the place wasn't very busy and we felt we had most of it to ourselves, never had to fight for a space on the beach or pool. Our beach boy Jefferson took great care of us as we ordered our lunches and drinks on our sun loungers. There was a bit of a seasonal seaweed problem across the entire coast of Cancun. The Belmond did their best to clear this each and every morning so guests could enjoy the beach, not many other hotels along the coast were providing the same service, another way Belmond goes out of their way for their guese. Petra, Christina and all the staff in hospitality will happily arrange anything for you. We booked a private snorkel trip through their own tour provider, a private day trip to Chichen Itza, the fresh water cenotes, a stop in Valladolid and an amazing lunch at a local establishment as well as arrange for us to visit Cozumel and arrange another private snorkel expedition there...can't thank them enough for making our visit so wonderful. Breakfast was always exciting, we ordered freshly made quesadillas each morning from the lovely Talia who hand made them and brought them to our table. Definitely go for the ocean view room upgrade, it's totally worth it listening to the waves from your balcony. Can't recommend this enough and we will be back!
Overall Rating
"A small piece of paradise"
08/16/15 cny23 Syracuse, New York
My wife and I just had 4 wonderful nights at this hotel. The staff is first rate. Anything you need, they will make it happen. Service on the beach where we spent everyday was attentive and friendly. Jefferson was our man on the beach and we wanted for nothing. Breakfast was fantastic and again if you were looking to personalize your meal, no problem.We usually did a late small lunch because breakfast was filling. I would highly recommend the duck tacos or a garlic shrimp taco, very good. Our first two dinners were a little disappointing but I soon found just open my mouth and they would tailor the food to my liking. There is no television to be had and that was a good thing. Total relaxation. The spa was again fantastic and I had two wonderful sessions with Marivelle. There was only one negative that was not under the control of the hotel and it concerned the beach and the seaweed issue. It is happening in the Caribbean along with Mexico and so ocean swimming wasn't great. The pools were fantastic and convenient to the beach. Make sure you say hello to Manuel1 and Manuel2 at the bar, two great guys! I will be returning to this small piece of paradise and would not hesitate to give it a 5 star rating.
Overall Rating
"Excellent family time"
08/10/15 fernaca New York City, New York
Excellent facilities and customer service. They always accommodated the needs of our 2 and a half year old baby with a smile. We had a great time and enjoyed all the facilities. Food was always excellent. We will come back !
Overall Rating
"Best hotel in Mexico - Perfect "
08/09/15 Michael T New York City, New York, USA
On the best stretch of beach in Riviera Maya. Property is stunning and beautifully maintained. Feels like an elegant hacienda on the beach. Staff couldn't be more helpful. We have never visited a hotel with better service - anywhere. Even 5* hotels in Thailand could learn a thing or two from the staff t Belmond Maroma. The food is great - especially breakfast - the homemade tortillas / quesadillas are awesome. We cannot recommend this property enough - it's very special.
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