"Worst hotel rooms ever."
My stay was one of the worst stays I have ever had in Miami Beach. I have been going to Miami for the last four years and stay down there for 4 months out of the year as an inspector and I stay in various hotels. My room #239 has a crack in the ceiling the entire length of the room and 1/2 wide, the paint is cracking & peeling in the room, my king bed […] is old and sags towards the center and when I turned on the bathroom light the roaches scattered and around the a/c vent has black mold. They charge 12 dollars a day for a towel ,beach chair and newspaper which is non-refundable if you do not use any of these services. Parking is across the street in a dirt lot unless you pay for valet to park on their premises. I was there for a week and did not get one good night of rest. For a 3.5 star rated hotel and a 160 dollars a night, I have stayed in Budget Inns that were cleaner. Read moreGenuine Hotels.com guest review
this is a very interesting hotel. The pool and being beachfront are excellent positives. The room is spacious and it was nice having a small kitchen. However there was mold on the ceiling and the curtains, and the tile does not look like it had been cleaned properly in years. It definitely needed some updating and proper cleaning. They charge you $14 […] per day to park your car even if you don't drive it anywhere for the day. They also only have one valet person so you end up waiting a long time. also it seems that there is a large French Canadian population which is not a problem . But they blast French karaoke until late at night which is terrible. Overall it wasn't a bad place but I probably would not stay there again Read moreGenuine Hotels.com guest review
This was my second time at this hotel, both times for weekend getaways. The hotel is not new or modern but it is clean and has great balconies! The area has many restaurants and a supermarket right across the street. Some rooms have kitchenettes (we could smell the bacon next door!) Overall its not pricey like the other hotels in the area so you won't […] get luxury but you will get friendly service. Read moreGenuine Hotels.com guest review
"Not as expected"
The moment I walked in to the room, I saw few cockroaches on top of the sink and stove. Bathroom was dirty. I asked them to provide me with spray for roaches and they responded really quick. The view of the beach is really nice from the hotel. Staffs were not too friendly. Compare to other hotel it was cheap. I guess I got Sevice what I paid for, but […] the roaches were bonus for new year. Read moreGenuine Hotels.com guest review
Overall it was ok. The only thing that was bad about my stay was the room location. A lot of the service staff parked nearby my room. they came in and left at all hours. Very loud when entering and leaving verbally. Also most if not all had car alarms on their cars and when they set them they of course did the two car beeps.Genuine Hotels.com guest review
Too expensive for what u get Just regular in and outGenuine Expedia guest review
This place just sucks!!! Dirty, falling apart and the staff at the front desk extremely rude!!!!!Genuine Hotels.com guest review
"Great location great hotel but terrible staff"
My stay would have been a lot better if the staff was a lot more attentiveGenuine Hotels.com guest review
"Close to South Beach Miami - Excellent Location"
I had major concerns with the cleanliness of the room. There were hairs in the tub, a gaping hole in the wall, no weather stripping around the balcony door and as an added bonus, ROACHES IN THE ROOM!!! Although in a great location, the hotel is in serious disrepair and I would not recommend staying there until the facility is updated.Genuine Hotels.com guest review
"And it begins ...."
After many enjoyable stays, the hotel had a bad three days-- staff was rude, hotel housekeepers REFUSED to clean room and bring extra towels. Valet was MIA. We will come back, but will not refer others... Very disappointed.Genuine Expedia guest review
"THUNDERBIRD...on Sunny Isles"
Considering the location, and the dollars that you spend it is a super place to go. The Hotel is clean, the employees are sharp and smart and courteous. I've returned for over 14 years straight. When I go, I know exactly what to expect. Sure it's not top of the line, but it's not at the bottom either. During this period the rating has not gone down. […] I give it 4 stars!!! Read moreGenuine Hotels.com guest review
3rd or 4th time my family and I have been in this hotel. Its in an amazing location & everything you need is available at plazas across the street. The staff is always very polite and extremely helpful. The rooms are large and always clean. My only complaint would be about the ancient tv that was in my room that blew a fuse in the middle of the night. […] But aside from scaring the life out of me it wasn't a big deal, and clearly they are upgrading their rooms little by little because my parent's room had a large flat screen in it. Read moreGenuine Expedia guest review
"Happy with our stay"
It was good for the Price, great location.Genuine Hotels.com guest review
"Close to the beach , need some upgrade,"
I just expend one day it was good for a weekend in the beach .Genuine Expedia guest review
"felt like a minority"
So many Spanish people were so rude to us. The room was so hot and the air is controlled by the hotel. Would never stay there again.Genuine Hotels.com guest review
Drunk people anywhere, talking louder, the personal of the hotel are very rude and do not controlled the guest with inappropriate behavior. No hot water for several hours the first day-without advices- this hotel need maintenance. Bad experience for us. For the same Price you can find something better.Genuine Hotels.com guest review
You payed to park across the street for two dollars less. It was flooded but I was able to find a dry spot. The pool was old with a lot of sand. I guess the guests didnt think it was important to shower before entering the pool. A shower was available but hidden beach was right there.Genuine Hotels.com guest review
"good location on the beach"
room was fair needs a lot of work .some kind of flying insects in the bathroom a lot of them . could not charge my cell phone in the room all the outlets were so old the plug would not in stay in .Genuine Expedia guest review
"Excelent vacation stay at a reasonable rate"
I enjoyed my stay on the beach with a great price and the cleaning people were amazing. the vale and parking attendants not so much when I checked out they had charged my room for valet parking and daily offsite parking. Be careful with this.Genuine Hotels.com guest review
terribleGenuine Hotels.com guest review
"Clean hotel on the beach"
Love the Thunderbird and staff. Always being cleaned and worked on. Best bartenders in town.Genuine Expedia guest review
Excellent location on Sunny Isles Beach. Unfortunately, the trend is for these once beautiful motels to allow themselves to get run down waiting for the "right price". To eventually give way to a new high rise condo. It appears this hotel has seen better days. Rooms are outdated and cleanliness an issue. The kitchen had an odor of gas coming from the […] stove. The A/C was hit and miss in that your manual settings seemed to have little to do with eventual airflow. Maintenance and housekeeping staff seemed distant and aloof, requests for additional towels were met with annoyance. The front desk is either rigid or accommodating depending on the luck of the draw. Don't expect any help from the valet and self parking is a mission. Otherwise, the onsite restaurant and bars were fairly good and prices reasonable. Don't expect to get a chair on the beach for free--you gotta pay for that. We were here in the off season, so maybe things are different in the winter. In sum, very reasonably priced room on the beach and located across the street from PUBLIX supermarket if you want to watch the budget. Enjoy Read moreGenuine Expedia guest review
The buildiong is very old, ugly and in bad conditions. Lack of painting and better lobby, better cleaniness. The bathroom terrible, the pool zone totally awful. The employees are not friendly, specially the valet parking (no the Colombian guy) Lack of customer service attitude. I tried to change the hotel...without thinking in how much money i would […] lose.....I felt very upset...I apologize my family. Bad experience for holydays Read moreGenuine Expedia guest review
"Good value but needs renovating"
It was a great location and had no complaints. The hotel itself needs a remodel but that's probably why it's such a good rate.Genuine Hotels.com guest review
"It was a nightmare."
The only thing good about the place is being on the beach. The staff acted as if you owe them a tip every time they do their job. Valet parking is not really valet. A valet even told me that " if you have your key why don't you go get your car". The rooms are motel standard. The air conditioning can't be controlled in the rooms, at least not in the […] ones I had. The towels are dirty and still show stains (yellowish) when I was about to use them. I had to use my own. After 24 hours I had to leave the rooms(2) that I booked for 2 weeks. They never refunded the valet fees at $190 each although the front desk pretended to have done so. Thank god there was a Hampton near by where I stayed for the remainder of the trip. Read moreGenuine Expedia guest review
"Close to the beach"
I expected more from this hotel including repaired Jacuzzi etcGenuine Expedia guest review
"Not too bad"
I pulled up tontine hotel first and asked at the front desk if any rooms available was told yes and the best rate they had was $135/night then I went out to my car and booked it thru hotels.com and got a $89/night rate. My only bad experience when I visited was check in, front desk guy was as rude as it can be, we had an issue with cigarette smell called […] the front desk and again the same guy told us what can we expect for the price we paid???!!!location was great although it seems a bit outdated Read moreGenuine Hotels.com guest review
this hotel is right on the beach & there is a bus stop right out the front door for service to other areas along the shore. We stayed 2 nights but did not use the pool (too crowded & no towels available). Lots of good places to eat within walking distance. We tried the El Tropica for excellend Cuban cuisine!Genuine Hotels.com guest review
No printer at all very bad staff so many things are badGenuine Expedia guest review
"Excellent shuttle service to the airport!"
Perfect to spend the night waiting you flight. It´s very close to the airport and the hotel has an excellent shuttle service!!Genuine Expedia guest review
Worth the price but in the end you get what you pay for. Location is great. Parking is easy. Service is OK. Wi-Fi is spotty and slow. Bar scene is 60+. Great if you're looking for a cheap spot to catch some Zzzz.Genuine Hotels.com guest review
"lying about the service"
when I booked, paid for a superior room , with sea view.on arrival, I received a simple room, and had no view. The hotel says that when booking right through the Internet is hoteles.com have no right to the superior rooms. also the attitude of the woman in the reception. Super rude, guests in the hall with loud music and screaming at 1 am, you can not […] sleep. Read moreGenuine Hotels.com guest review
"On the beach"
We stayed for 2 nights April 25 and 26. The location of the hotel is fantastic right on the beach. Our room was clean and served its need with providing us a place to sleep for the two nights. The property itself is dated (which is charming) and tired. It is fairly obvious that the owner is not putting any money into the property as there are high rises […] being built on both sides of the property and the owner will probably cash out on the land value sometime in the not to distant future. We found a lot of cheap beach/lounge chairs that were cracked and unusable. One thing that was really silly was the "policy" of only allowing 2 beach towels and 2 beach chairs. We were a party of 3 and were told by the "towel police" that rules were rules. The valet parking was very reasonable (by hotel standards) and allowed unlimited in and out privileges. The beach is fantastic and the water really warm. We went into 'South Beach" for dinner both nights and found it to be a 30-40 minute drive. If you are wanting a 5 star property for a 2-3 star price, this is not the place. If you want a clean room for a reasonable price and a beautiful beach this is the spot. Read moreGenuine Hotels.com guest review
It was satisfactory. Rate was fair. Pool area was nice. My problem is they did not change the sheets and pillow cases on a daily basis.Genuine Hotels.com guest review
The a/c wasn't working n was told it had just happened overnight. .. security were changing pool rules as they pleased because I guess they were overwhelmed by how many kids and families were there I guess.... this wasn't my first time going there... and I chose to go there because of how it was the last couple of times I had gone... but do they think […] I'll be going back... there was type of entertainment or anything by the pool area... Read moreGenuine Hotels.com guest review
Good customer service. I'm happy . Nice ocean view w balcony. The front desk rep who check us in is very nice. Across the hotel has publix where you can buy groceries. Restaurant downstairs is very reasonable price. Nice pool nice beach not crowded. I would stay here again. So glad since we were party of 13 they have big van to take us to the airport. […] More convenien cheaper price. Thanks for our driver. Conceirge is very helpful. Read moreGenuine Hotels.com guest review
"On the Beach..!!"
Rooms are less than averge quality. Pool Chairs limited and plastic. Pool is good. Beach huts are limited only 4/5. Food is good at Cafe and reasonable. Limited access to internet, it does connect well.Genuine Expedia guest review
"Do Not stay even for free"
Dirty room, broken showers, roach in the cabinet. Book this hotel for 11 nights, on the first night I had to change my room 3 times!!!! Next morning checked out and got refund for the next 10 nights but not for the terrible night that I had. DON'T STAY THERE EVEN IF IT'S FOR FREE!!!!Genuine Expedia guest review
Very convenient for all occasions and rent car is right in a hotelGenuine Expedia guest review
Hotel was very nice for a last minute reservation.Genuine Hotels.com guest review
"Hotel is located at the beach"
The rooms were cleaned everyday and it is a very convienient location. It sucks that you have to pay for the beach umbrella everyday and they dont provide enough for all tje guests. I don't understand what the resort fees are for if you cannot get an umbrella.Genuine Expedia guest review
"Great hotel next to nice clean beach"
Had a great time staying here for a week no complains clean, great staff n rite next to the beachGenuine Expedia guest review
I like the hotel and location, the only thing I didnt like was that a lot of people that were not staying at the hotel were using the pool and they didnt do anything about it when I told them about this. You can never use the jacuzzi because of that. The hotel had really good deal for happy hour and the price is good for a hotel in front of the Oce […] an Read moreGenuine Hotels.com guest review
"Not bad for passing through"
We stayed at the hotel prior to our cruise that would be leaving out on Sunday March 28th. The beaches were fantastic and the hotel was in a nice location. Now its not the BEST hotel but it was what we needed for two nights. I would stay there again if I was passing through but only for two nights. Overall it was not a bad hotel.Genuine Expedia guest review
"the most hotest room"
the hotel is aceptable but the air condition was not working, then when we go to the lobby and explain, they send a man to check this he cant solved the problem, and then, in the lobby they were very ironics because there were thinking about that we wanted money or discount and was a complainsGenuine Hotels.com guest review
"Don't stay here - Staff are RUDE"
I'd have to say that this hotel has some of the rudest staff members. NOT HELPFUL AT ALL! They all had attitudes and weren't accomodating to their guests whatsoever. My biggest complaint, regarding this hotel are the fact that they had paper thin walls and tile hallways. EVERYTHING was noisey, we couldn't sleep AT ALL! Our room was also near the elevator […] which made the noise worse. All we heard all night long was rolling of suit cases and carts (from housekeeping) that sounded like thunder. IT WAS HORRIBLE! I cannot stress enough how horrific my experience was here. I have never stayed in a hotel where i was completely dissatisfied. PLEASE do not stay here. I still feel the price we paid for this hotel is not worth it. Stay somewhere else! Read moreGenuine Hotels.com guest review
"Nice but not very clean."
Room was nice but wasn't clean, pool service was poor all old men. Good for a rest but don't rate what u pay for a room.Genuine Expedia guest review
"Right next to the beach doesn't get any better tha"
Great. Right beside the beach bar restaurant shows just an overall good expierience I would stay here again without a doubtGenuine Expedia guest review
"On the beach, convenient, but some issues"
Great location right on the beach. Great view from my balcony of the beach, palm trees and pool (my room faced the inner courtyard). Convenient ($10/day) parking right across the street and convenient Publix grocery store half a block away. Reasonably priced for being right on the beach. Unfortunately, also a lot of issues with the room. Paper thin […] walls meant being awakened early every morning by the screaming baby in the next room. Central air blew on both beds making it tough to sleep the first night - fixed this by diverting each individual grate to point towards the wall. Tub was worn so that enamel was gone in spots. Big hole in shower curtain. Loud partying/music every night in the interior courtyard until 2 am also made it hard to sleep. Overall, if you can tolerate or workaround all of the issues, it's a good place to stay for the location, views, convenience and price. Read moreGenuine Expedia guest review
had problemsin the room.had problems with hot water.hadproblems with water in the kitchen.had problems with the pool door as it did not respond to a key.had problems with the internet.They only advised me in a letter which I did not open till the last day.the employees where very nice.Genuine Hotels.com guest review
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