Hotel was very loud and activity in the morning kept me from being able to sleep. Conditions of room was not good dirty and datedGenuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Eric, Thank you for taking the time to review our hotel on Expedia. I sincerely apologize for the noise level in the morning and wish your stay would have been better. Thank you for your feedback as this will assist us in continued improvement. We look forward to earning back your loyalty the next time in Austin. Bryan Heintz General Manager
Towels were not fully clean. Room was spot cleaned only. Dishwasher did not clean well. Beds were hard & itchy... Sheets dirty & thin. Could see through to hard mattress. Inconvenient access to room. Loud rooms & extremely small space for a suite room. Maid didnt even put the iron up. Couch hard. No cart to unload. Washers & dryers were not effective […] either. Overall would not stay at one of these ever again Read moreGenuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Bonnie, Thank you f for taking time to review our hotel on Expedia. I appreciate your feedback as it is through feedback that we continue to grow. I apologize that your stay did not go as planned and would welcome the opportunity to gain your loyalty. While the service you received is not typical of the hotel, your feedback will provide us with a focus on continuous improvement. Thank you again for choosing us and we look forward to providing a more enjoyable experience the next time you stay .
"A nice hotel for a weekend getaway"
Clean comfy rooms in the arboretum area.Genuine Hotels.com guest review
"Great value. Nice stay. Would happily return."
I was impressed by the value for the money. I was in town visiting with my adult daughter and this large room with a comfortable sitting area provided us plenty of space. The fully stocked kitchenette had all tableware including even a pasta strainer and wine opener. They thought of everything. Breakfast was very nice with multiple hot food options. […] We did not attend the evening social but the menu for those sounded nice also. The only disappointment was that the hot tub was permanently closed, as in filled in with concrete. We had hoped to soak after canoeing in Lady Bird Lake. The Domain is just across the highway for plenty of shopping and dining. Read moreGenuine Hotels.com guest review
"NW Austin Bargain"
For the price it was a great bargain, Room was spacious and clean. I liked having only 8 rooms per building. This limited the noise factor - a positive. Location was good - close to Mopac and Hwy 183.Genuine Hotels.com guest review
"Very accommodations and location"
Conveniently located to shopping and dining and access to major freeways. Our room was noisy because of the traffic on Hwy 360.Genuine Hotels.com guest review
"Quiet & Comfortable"
The hotel staff was very friendly, and the room was comfortable and quiet.Genuine Hotels.com guest review
"I shall return"
The staff is very friendly and helpful. Asked a staff member if a particular store was nearby. Not only did she tell me where it was she went and printed the directions. It is located in a nice area that is a short car ride to downtown. Last but not least, they have a social Monday to Thursday, free food and drinks are provided. A real nice touch.Genuine Hotels.com guest review
"Pretty Perfect other than no ice available..."
Everything was wonderful. We voted 5 on the total experience. My husband was disappointed that not even the office could fill an ice request. You had to wait for water to freeze.Genuine Hotels.com guest review
Asked for the quietest room possible. Gave us a room in the Main Building. People in the room next to us stayed up until 1:00 AM and we could hear them talking. They were not yelling just normal conversation. Could hear activity in thei bathroom until 2:00 AM. Previous stays were in another building and everything was perfect. Breakfast was great.Genuine Hotels.com guest review
Had a great stay and would come back again. Staff was friendly, room was clean, and very modern.Genuine Hotels.com guest review
Kids loved it! We will definitely stay here again. I recommend this spacious hotel.Genuine Hotels.com guest review
Great hotel nice staff and good rooms! No complaints what so ever. Will definitely stay here again.Genuine Hotels.com guest review
"Excellent Hotel for the Price"
Everything was great about this hotel. The staff was friendly and helpful, the room was extremely clean with everything that you need for an overnight stay. Their breakfast was good. I was a little disappointed that they offer social hours that include food most evenings (M-Thursday) unfortunately my stay was on a Friday night, wish they would have […] that service every night BUT most hotels don't have it at all so who am I to complain. Very particular about my bed in hotels and this was top notch and very comfortable. Pillow top mattress with extra blankets if you need them. Overall a happy customer! Read moreGenuine Hotels.com guest review
"it was fine"
Overall the room was OK. Nothing spectacular or outstanding. The pictures were nicer than the actual rooms and for the price I think I would have been happier in a cheaper hotel like Fairfield inn etc. It appears to be a "new look" but felt old. It was very convenient though and it suited its purpose.Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you for taking time to review our hotel. The feedback you provided is much appreciated and will assist us in continuing to move forward. We strive to provide "authentic hospitality" and provide a memorable experience. Thank you for choosing the Hyatt house Austin Arboretum and we hope to see you back in the future. Bryan Heintz General Manager
This hotel is located right off of Mopac. Easy to hop on the highway and get around town. We drove around the building at first because the hotel looked more like an apartment complex. The girls at the front desk were very welcoming and gave me the answers to questions I had without having to ask (check-out time, breakfast hours, and wi-fi access). […] The hotel is separated into 3 or 4 buildings. I didnt really like this. We stayed in building 2 on the 3rd floor. The breakfast was held in the 1st building and since we were too lazy to walk over there we missed out. We were asked what floor we preferred and I should have said the 1st floor. The elevator broke down later that night when we were on our way out. Stairs + luggage = no fun. I really liked the set up of the room. There was a section outside of the bathroom with a sink and full length mirror. Worked out great with 2 girls that needed to get ready to go out. Overall it was nice. Only complaint was the elevator. Read moreGenuine Hotels.com guest review
The hotel was nice, although the windows were difficult to openGenuine Hotels.com guest review
Good area, very friendly, helpful staff. Liked the building layout, but building condition was sub par. Entry door latch so loose, the door banged every time any other suite door opened & closed. Tub had a bad spot in the bottom. Bathroom size & conveinence not adequate. King bed, couch, TV, & IT all very good. Overall experience would have been acceptable, […] for a rate that matched the room quality. Facility is overpriced compared to other options in the same area. Read moreGenuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Mr. Ronnie, Thank you for taking the time to review our hotel and provide feedback. I was happy to see that the service you received was friendly and very helpful. I apologize that your room was not up to the level in which we like to provide and appreciate your feedback as it will allow us the opportunity to improve. Thank you for choosing the Hyatt house Austin Arboretum and look forward to your return in the future. Bryan Heintz General Manager
Awesome place. Will stay here again when I visit Austin again. Room was clean and really nice. Close to downtown Austin and Hill counrty. Close to a lot of stores for shopping too. Loved it!Genuine Hotels.com guest review
Was very nice.Genuine Hotels.com guest review
Very comfortable and spacious rooms. Great for families.Genuine Expedia guest review
The couches were vacuumed- can see when we arrived. Room smelled great like some type of air fresher. Bed was good-clean sheets and pillows not too soft. AC was great since it was not the low ones by the windows, but high ones right under the ceiling (ones you see in apts and homes) breakfast was ok, OJ was great-tasted very fresh. BReakfast consist […] of cereals, oatmeal, bagels, potatoes, waffles, and sausage patty. Read moreGenuine Hotels.com guest review
"Perfect for a six-person group"
The stay with Hyatt House was a test to see if it was feasible for our team to commute to and stay in Austin for a night or weekend. Needless to say, the stay was a more positive experience than expected; communication was great, the room was more than adequate for our needs, and the staff - including one gentleman by the name of Johnathan - was ex […] cellent. Read moreGenuine Hotels.com guest review
"Colose to my need!"
Staying there was free of any problem!Genuine Hotels.com guest review
"They think of everything"
I stayed here over the holidays while visiting my family. It had everything I needed. Now, if you're talking "wanted" like room service, non-lumpy bed, luxurious bedding, it does not have these things, but for the money it's a very good value.Genuine Hotels.com guest review
"Convenient location for our destination"
We thought the room was great and wished we could have stayed longer. Love the kitchen. Will definitely stay there again.Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for the feedback we are glad the kitchen was a plus. Look forward to your return
This was an excellent value and great hotel. The staff were extremely friendly and helpful. We were trying to find area restaurants and the front desk staff were very knowledgeable and helpful. The location was perfect for getting around town. The room itself was clean and we loved having the small kitchenette. I will definitely stay here again! (and […] every time I come to Austin). Read moreGenuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for providing information about your experience, we were so happy to hear how much we were able to assist you. Hope you have a great Holiday Season
The layout and rooms look and feel more like university dorms or 1970's apartments. We arrived at night and were briefly shown a bad copy of the layout of the property with a brief "your room is in this building". Was not given copy then went out to find my building. Property is very low lighted at night and after going through 2 buildings as the signage […] is non existance by the entrances. It took me 30 minutes to find my room. Other members of our group found the property fondly and enjoyed the extra "apartment feel" Read moreGenuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for the feedback regarding signage, we will be addressing that in the new future. I am glad to hear your group enjoyed their visit. We will be renovating at the end of 2013 so please come back we would love to host you.
Very comfortable and well equippedGenuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for your kind words we wish you a wonderful Holiday Season!
Rooms were spacious and clean. Continental breakfast (no charge) was very good. Staff was attentive, friendly and helpful.Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for providing the feedback I will share with the team, have a great holiday season!
Comfortable and spacious rooms with good location.Genuine Expedia guest review
Response by HYATT house Austin/Arboretum Thank you so much for the feedback. We are glad to hear you enjoyed the size of the rooms and the location. Happy New Year!
"Great location, great price, comfortable room"
Our stay at the Hyatt House Austin Arboretum was excellent! We had a very comfortable room with many amenities such as a microwave, fridge and stovetop. It was reasonable priced and clean. The staff was very helpful. I would recommend this hotel to anyone staying in Austin; great location too!Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum We are so glad to hear you enjoyed your visit and the room layout worked well for you. We wish you a wonderful Holiday Season and look forward to your return,
"Amazing for the price"
Was expecting something a little different , but fr the price it was wonderful and the breakfast was really great!Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for your positive feedback, we look forward to your return!
My stay at this Hyatt House was great! The staff is super friendly and helpful. I had a couple of issues with the internet that were fixed right away, and with a smile. The hotel itself is well kept and clean, and is great for business travelers staying for a few nights in the Austin area. The hotel has quick freeway access, so even though I missed […] staying closer to downtown, it was only a 15 minute drive. Read moreGenuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for taking your valuable time to provide us feedback. I am glad to hear everything went well and we look forward to your return!
"Great Hotel - Austin"
It was excellent. The room was nice and it was in a convent location for where we needed to be.Genuine Expedia guest review
Response by HYATT house Austin/Arboretum Thank you so much for your feedback, we hope to see you again soon!
Love the kitchen great for a long trip! Quiet and very neat!Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for your response, I wish you a great remainder of the year!
I had a problem with the AC, and they took care of it immediately. I was very pleased with their service.Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for taking time to provide us with your feedback. We wish you an amazing remainder of 2012 and look forward to your return.
"Great Place to stay in North Austin"
Large room with full kitchen, living room and king size bed. Doesn't get any better. Oh, and just blocks from a great shopping area...Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for taking time to provide us with your feedback. We wish you an amazing remainder of 2012 and look forward to your return.
"I'll stay again."
Breakfast and social hour food and service were exceptional. Both the freshness of the food and the hospitality were excellent. I felt that I got my money's worth here.Genuine Expedia guest review
"Beautiful hotel and setting, close to downtown"
Loved the setting overlooking Town Lake. We sat out on the patio in the morning and the evening. Hotel and room were beautiful. Breakfast staff was very accommodating and the included buffet was delicious. Reception/check in staff fantastic. Bar server was OK. Parking fees a little steep, but I can understand due to downtown location. But the in-room […] wi-fi internet fee of $13 seems unnecessary for 2012. Most hotels offer this complimentary now and expensive hotels definitely should. Overall, I'd stay here again. Read moreGenuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for taking your time to provide the information. We look forward to your return in 2012,
"close to conference place"
I would like to comne back again sometime and stay in Hyatt HouseGenuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for responding. We look forward to your return visit and if we can be of assistance please let us know,
"Easy access - all comforts of home"
Excellent, comfortable bed, great shower/water pressure. Kitchenette well stocked with needed utensils. Staff was courteous and helpful.Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you for taking the time to provide us with your positive experience. We look forward to your return and wish you the best 2012!
"Review Hyatt house in Austin"
Overall feeling is good, especidally it was good as compared with price. but, some staffs were not so good, need to learn someting.Genuine Expedia guest review
As there was a youth soccer tournament in town (Three buses were being loaded as we left) I think that the room directly across the hall from the breakfast room was a poor choice for the staff to put us. The kids were in the pool until eleven and then in the halls as soon as breakfast was up and our room was in between both hot spots. Otherwise the […] room was nicely appointed and very convenient to restaurants and shops. Read moreGenuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for taking the time to provide feedback. SOccer was a big thing that weekend, we hope to see you soon in the near future,
We travel many times during year, we like to stay at Hyatt, not all are the same, but here the personal is friendly, rooms are clean, in a quiet zone, and hot breakfast nothing better!!!!Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for the feedback. I appreciate you taking the time to complete, Look forward to your return,
"Our favorite area of Austin"
This hotel has a very friendly staff that catered to all of our needs. The hot breakfast is good and offered a wide variety of choices for our family. The room was very clean and had great amenities: full size refrigerator, stove, microwave, and a large, flat-panel TV. The area is great for dining and shopping where there are many great and well-known […] restaurants and stores. There is also a nice movie theater around the corner with IMAX.. Read moreGenuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for all the detail of the area and your visit. We look forward to your return,
Breakfast room was crowded, otherwise clean and comfortable.Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for taking the time to provide the feedback. We look forward to seeing you again in the near future,
First time staying at a Hyatt. The Hyatt Arboretum Austin was awesome!! Staff was great, complimentary breakfast was great, lots of choices. Our room was just the right size for six in our family. They were generous with extra towels and toiletries!! They even had razors for us. Will definately return and will most definately recommend this Hyatt to […] our family and friends!! Read moreGenuine Expedia guest review
Response by HYATT house Austin/Arboretum Thank you so much for all the feedback we really appreciate you taking out time in your day to do so. We look forward to your return.
"Close to everything we wanted"
Loved it great front desk employees made my children feel right at home loved the room we will be staying again in the near futureGenuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for taking the time to provide a response about your stay. We are so glad to hear the room worked well for your family. We look forward to your return.
"High Potential But Not There Yet"
This hotel is nice and it could be fabulous. However, when I got to the room my wife found urine on the toilet. Yes, actual urine. I must say that the hotel attendant (I think his name was John) was spectacular. He came to the room within 5 minutes and disinfected the whole place. So many things about this hotel are awesome but here's what's not: 1. […] They only have one person at night who has to be everything to everyone. Luckily for us John is one of the best attendants I have ever seen at any hotel and I travel a lot. 2. Thier house keeping staff needs to have periodic inspections to make sure that everyone is on thier Ps and Qs. Otherewise I would have gave this hotel all 5s Read moreGenuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for providing us with your valuable feedback. We will share with the team and can only grow upward from there. We apologize for the negative housekeeping experience and hope that you will come back for a second visit to show you that is not our typical standard. Have a great remainder of 2012!
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