All hotels in Austin, Texas, United States of America
1 room, 2 adults
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10001 N Capital Of Texas Hwy, Austin, TX, 78759, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 358 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.3
  • Neighborhood
    4.5
3.0 / 5Good
"It is next to a busy freeway..."
It is next to a busy freeway...so lots of road noise from early in the morning.
Genuine Expedia guest review
Other trip Feb 18, 2015
Syam
US
4.0 / 5Excellent
"We always have a good experience."
The hotel is under a complete renovation but this did not impact our stay. We stay here several times a year for both business, visits with family or sporting events. We always have a good experience.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I was glad to see that you enjoyed your stay and will most certainly pass along your kind comments to the team. We look forward to your return to the Hyatt house Austin in the future. Bryan Heintz General Manager
1 night family trip Jan 31, 2015
William
US
4.0 / 5Excellent
"Clean and convenient"
Clean and convenient. Right across the street from a popular brewery too!
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for reviewing out hotel. I was glad to see that you enjoyed your stay. We look forward to your return to the Hyatt house Austin Arboretum. Bryan Heintz General Manager
1 night business trip Jan 8, 2015
Ronald
US
4.0 / 5Excellent
"Comfortable Hotel"
The hotel manager on duty went beyond his duty by giving us his personal phone number in case we got lost. There was construction going on so the lobby was located in a hotel room. A bit farther from the city that we had anticipated but the spacious room and excellent breakfast made up for that.
Genuine Expedia guest review
Response by HYATT house Austin/Arboretum
Thank you for reviewing out hotel. I was glad to see that you enjoyed your stay. We look forward to your return to the Hyatt house Austin Arboretum. Bryan Heintz General Manager
Other trip Jan 11, 2015
Sherry
US
3.0 / 5Good
"Renovation makes for a lousy stay"
The hotel was renovating so it was noisy and dirty. They should put up a notice or decrease room rates when renovation is going on. They tell you that you are lucky that they are making their hotel better. Well, I'm not feeling lucky staying there through the renovation, noise and dust. This is not the way to establish loyalty.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I certainly understand your frustration and appreciate your feedback. I can only hope that you will give us a chance to gain your loyalty in the future. Bryan Heintz General Manager
1 night business trip Dec 17, 2014
A Traveler
US
4.0 / 5Excellent
"Great place for coming and going."
The room was very nice an comfortable. It had a kitchenette, which we really didn't need, but we enjoyed having "real" wine glasses and coffee cups. Also, their coffee maker was they best we've had. The location was perfect for us -- extremely easy access to Mopac, which is not always the case in Austin.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward to your return. Bryan Heintz General Manager
2 night family trip Nov 29, 2014
Ludwig
US
4.0 / 5Excellent
"Great location for north Austin shopping."
Weekend trip to do some shopping at The Domain. This location is great and easy to get to anything in north Austin. The property is great and feels separated from all of the busyness of the area around it. They were doing some remodeling while we were there but took great care to not be intrusive to their guests. The front desk employees were pleasant and the room was clean and comfortable. Not disappointed at all!
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking the time to review our hotel and appreciate your kind feedback. I will certainly pass along your kind comments to the front desk for review. We look forward to your return. Bryan Heintz General Manager
2 night family trip Dec 5, 2014
David
US
4.0 / 5Excellent
"very comfortable and spacious"
Rooms were very comfortable and spacious. Great for longer term stays.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel. I was glad to see you enjoyed your stay and we look forward to your return. Bryan Heintz General Manager
1 night family trip Dec 5, 2014
keith
US
5.0 / 5Outstanding
"Nice hotel with kitchenette and all conveniences."
We were visiting our daughter, who lives in Austin. This hotel was so convenient to the major highways, and everything that we needed to access was within 30 minutes, most within 10-15. Wireless set up effortlessly. Market had all of the incidentals we needed, conveniently located in lobby. Room was just the right size, and a bargain to boot!
Genuine Expedia guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward to your return. Bryan Heintz General Manager
Other trip Dec 8, 2014
Chris
US
4.0 / 5Excellent
close to our location helped with directions spacious rooms fresh coffee breakfast clean
Genuine Expedia guest review
Response by HYATT house Austin/Arboretum
Thank you for reviewing out hotel. I was glad to see that you enjoyed your stay. We look forward to your return to the Hyatt house Austin Arboretum. Bryan Heintz General Manager
Other trip Dec 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Will stay here again!"
Very clean,comfortable, efficient room with small kitchen and sitting area. Nicely decorated. Nice breakfast selection with made to order omelettes. Shopping nearby, lots of restaurants, easy access to Mopac 1 and 183.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel. I was glad to see you enjoyed your stay, liked the breakfast and the location of the hotel. We appreciate your business and look forward to your return. Bryan Heintz General Manager
2 night family trip Nov 26, 2014
Beverly
US
5.0 / 5Outstanding
"Perfect night stay! Just like home!"
We need a place to stay to break up a long ride. My husband is disabled so we just wanted a home away from home. They also have a 12:00 check out. :-) The staff was very nice and was able to meet all of our needs. Great breakfast.
Genuine Expedia guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel. I was glad to see you enjoyed your stay, specifically the breakfast and the staff service. We appreciate your business and look forward to your return. Bryan Heintz General Manager
Other trip Nov 30, 2014
Donna
US
5.0 / 5Outstanding
"Comfortable"
The hotel is very clean and the customer service is great. Overall the stay was good.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel. I was glad to see you enjoyed the hotel and service provided. We look forward to your return. Bryan Heintz General Manager
2 night business trip Aug 22, 2014
Juan
US
5.0 / 5Outstanding
"Great place to Stay"
Very comfortable and convenient
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for reviewing our hotel. I was glad to see that you thought of the Hyatt house as a great place to stay. We appreciate your business and look forward to your return. Bryan Heintz General Manager
2 night business trip Nov 10, 2014
A Traveler
US
2.0 / 5Fair
"Not what you expect at Hyatt!"
The front desk person was very inexperienced. No one was anywhere to be found for at least 10 minutes and the guest ahead of me searched the entire first floor area to find someone to check in with. Then, the fire alarm went off at 11pm and about 20 of us were standing outside in our pjs. No one was around to tell us if it was ok to go back in and when we finally found someone, no apologies, no explanation, just, yeah you can go back in. And then it went off again about 30 minutes later! Not the service you expect from Hyatt!
Genuine Expedia guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia and allowing me the opportunity to respond. I sincerely apologize for the challenges and certainly understand your frustration. I will certainly follow up on your feedback to ensure there is always someone at the front desk as well ensure that communication occurs with our guests should the alarms sound in the future. Bryan Heintz General Manager
Other trip Nov 1, 2014
Tracey
US
5.0 / 5Outstanding
"Wonderful place to stay at moderate price"
We came to Austin to be with our son during a hospital stay. We had read all of the good reviews on Hyatt House and we were not disappointed. The rooms were very comfortable and the small kitchen was a bonus. The staff was very polite, cheerful, and helpful---very professional. The breakfasts were wonderful and kept us going until the afternoon. Also, we slept well. No noise from kids running in the room or hall. This was not a pleasure trip, but the hotel, being what it was and the staff made it much easier for us. We will definitely stay there again.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I was glad to see that you enjoyed your stay and we look forward to your return in the future. Bryan Heintz General Manager
3 night family trip Oct 26, 2014
Bobbie Klinksiek
US
4.0 / 5Excellent
"Great pre race room!"
Wonderful except for fire alarm going off intermittently about 5 times, fortunately before we went to sleep. We had loud neighbors too. Beds were super comfy
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I sincerely apologize for the inconvenience of the fire alarms and can assure you it has been addressed with our vendor and adjusted as necessary. We hope to see you again in the future. Bryan Heintz General Manager
1 night trip with friends Oct 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent"
Great service, very friendly, even had fresh homemade cookies when we checked in, and happily baked some more a couple of days later when we walked in and they didn't have any left.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I was glad to see you enjoyed your stay and we look forward to your return. Bryan Heintz General Manager
3 night trip with friends Oct 16, 2014
Sam
US
4.0 / 5Excellent
"Servicable Hotel"
Room was clean and nice. When we arrived the computer wasn't working so we had to be checked in manually. We spent two nights and our keys stopped working after the first night so we had to be rekeyed which was a hassle after a long day of being gone. Room was clean but towels and sheets had holes in them so that is why not a five rating.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking the time to review our hotel on Expedia. I really appreciate your honest feedback. You can be assured we will use your feedback to improve our hotel moving forward. We look forward to your return. Bryan Heintz General Manager
2 night family trip Oct 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Hyatt house has it all"
Close to whole foods, the highway and a great room.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for choosing the Hyatt house and taking time to review our hotel on Expedia. I was glad to see you enjoyed your stay and we look forward to your return. Bryan Heintz General Manager
3 night family trip Oct 16, 2014
CS
US
4.0 / 5Excellent
"Nice hotel, very friendly staff."
Nice hotel, great staff....only negative was room smelt like someone had smoked in it.
Genuine Expedia guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I was glad to see that you enjoyed your stay and appreciate the feedback on the room. Your feedback will be shared and discussed to ensure we move forward. We look forward to your return. Bryan Heintz General Manager
Other trip Oct 20, 2014
kim
US
5.0 / 5Outstanding
"Great ACL Stay"
We wanted a comfortable, convenient place to stay to attend the Austin City Limits music festival. The hotel is straight up Mopac from Zilker. Easy bus and cab access. Great, comfortable room with kitchenette. Whole Foods, Target and much shopping nearby. Staff so incredibly helpful and friendly. Will definitely stay here again!
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I was glad to see you enjoyed your stay and we look forward to your return next year during ACL. Bryan Heintz General Manager
3 night business trip Oct 10, 2014
Kate
US
5.0 / 5Outstanding
The hotel is really good. I stayed there for 5 days and I never missed my home.
Genuine Expedia guest review
Response by HYATT house Austin/Arboretum
Thank you for reviewing our hotel on Expedia. We look forward to your return. Bryan Heintz General Manager
Other trip Oct 12, 2014
Dhruv
US
5.0 / 5Outstanding
"Pleasant stay at Hyatt House"
Very nice stay in Austin. Didn't use the kitchen area with appliances and dishes for our two day stay, but sure would be great for families with children or for longer stays. Nice breakfast buffet. Excellent hotel nicely located near major highways, shopping and restaurants, yet very quiet.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I was glad to see you enjoyed your stay and we look forward to your return. Bryan Heintz General Manager
2 night family trip Oct 3, 2014
Gisela
US
5.0 / 5Outstanding
"Convenient location,near freeways and shopping"
Parking can be difficult and limited during the weekend
Genuine Expedia guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I was glad to see you enjoyed your stay and we look forward to your return. Bryan Heintz General Manager
Other trip Oct 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful stay"
It's a good distance away from all the commotion that happens in downtown
Genuine Expedia guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel. I was glad to see you enjoyed your stay and look forward to your return. Bryan Heintz General Manager
Other trip Oct 7, 2014
Zack
US
4.0 / 5Excellent
"Good place for the price"
Older property, so it was dated, but it was clean, the staff was really friendly and helpful. Our room had everything we needed my only complaint would be they need better pillows.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I was glad to see that you enjoyed your stay and we look forward to your return. Bryan Heintz General Manager
1 night trip Sep 19, 2014
JoAnn
US
5.0 / 5Outstanding
We stayed at this hotel as we were in Austin for my daughters wedding. The hotel is conveniently located to shopping, interstate and the hill country. The room we stayed in was perfect for our one night stay, very tiny but certainly very cute and clean. It came equipped with a mini kitchen supplied with cookware, dishes etc. which would have been used had we stayed longer, but in this case there was no need. The bed was very comfortable and we slept well as the hotel was very quiet. The only issue that I currently have is that we paid for the room in full prior to arrival but when we checked out there was an additional $15 charge to my card which I was not notified of beforehand. I have attempted to call the hotel to inquire about this additional charge but only receive a busy signal and cannot reach anyone.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I was glad to see you enjoyed your stay. I certainly understand your concern regarding the $15 authorization on your credit card as we do authorize for incidental charges that may occur although that does drop off as it is only an authorization and not a charge. We sincerely appreciate your choosing the Hyatt house Austin and look forward to your return. Bryan Heintz General Manager
1 night trip Sep 20, 2014
April Strickland
US
5.0 / 5Outstanding
"AAA+ service"
Girl up front was nice and helpful!!! Thanks!!!! Made dr. visit that my wife had to attend easier.
Genuine Expedia guest review
Response by HYATT house Austin/Arboretum
Thank you for reviewing out hotel. I was glad to see that you enjoyed your stay. We look forward to your return to the Hyatt house Austin Arboretum. Bryan Heintz General Manager
Other trip Sep 23, 2014
AAA+ Service
US
5.0 / 5Outstanding
"Nice suit and close to the Domain"
We really enjoyed our stay at Hyatt House. We felt at home
Genuine Expedia guest review
Response by HYATT house Austin/Arboretum
Thank you for reviewing out hotel. I was glad to see that you enjoyed your stay. We look forward to your return to the Hyatt house Austin Arboretum. Bryan Heintz General Manager
Other trip Sep 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Clean & reasonably priced"
We had a great experience staying at this hotel and will definitely come back next time we are in Austin. The room was very clean and large enough to have our baby's jumper, pack n play and other toys to keep him busy, as well as our luggage. The bed was VERY comfortable. I highly recommend the Hyatt House.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward to your return. Bryan Heintz General Manager
1 night family trip Sep 13, 2014
Ashley Kunco
US
3.0 / 5Good
"Noisy people above me"
A slightly below average due to the person or persons above me running sprints all night:( Staff was excellent :)
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel. I sincerely apologize for the noise from above and appreciate the kind comments regarding the staff service received. I am hoping you will provide us another chance and in the future we can ensure you get a room on the top floor. Bryan Heintz General Manager
1 night trip Sep 13, 2014
Andy
US
5.0 / 5Outstanding
"Very comfortable ! A lot of room."
It was a great place to stay. Very close to a lot of things we wanted to do. Loved the room size and full kitchen. It was a great place to stay. Would stay there again for sure.
Genuine Expedia guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I was glad to see that you enjoyed your stay. Your comments will be shared with the team to review. We look forward to your return to our hotel in the future. Bryan Heintz General Manager
Other trip Sep 9, 2014
A. Glenn
US
5.0 / 5Outstanding
"Perfect for what I needed"
I needed a place near the aboretum that I could stay in for a business trip. The room was big, comfortable, and clean. The staff was very friendly and accommodating. No issues at all except there's not a lot of "Austin" type stuff to do nearby.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I was glad to see that you enjoyed your stay. Your comments will be shared with the team to review. We look forward to your return to our hotel in the future. Bryan Heintz General Manager
2 night business trip Sep 1, 2014
A
US
3.0 / 5Good
Nice staff. Hotel is ready for a makeover. It's just a little outdated
Genuine Expedia guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I was glad to see that you enjoyed your stay. We are scheduled for a renovation at the end of this year. Your comments will be shared with the team to review. We look forward to your return to our hotel in the future. Bryan Heintz General Manager
Other trip Sep 5, 2014
tracey
US
5.0 / 5Outstanding
"Excellent spot"
Great place for tourists or business travelers. Rooms are spacious, comfortable and include a fully-equipped kitchen. The room was spotless, cleaner than any I've seen, even in pricey hotels. The staff was friendly and helpful. Perhaps best of all was the breakfast. The omlette bar was wonderful treat.
Genuine Expedia guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I was glad to see that you enjoyed your stay. Your comments will be shared with the team to review. We look forward to your return to our hotel in the future. Bryan Heintz General Manager
Other trip Sep 3, 2014
Helen
US
5.0 / 5Outstanding
"Nice hotel closes to the Domain"
The location is great and close to the Domain. Nice and quiet location and close to downtown Austin. Stuffs are very friendly and helpful. Highly recommend .
Genuine Expedia guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I was glad to see that you enjoyed your stay. Your comments will be shared with the team to review. We look forward to your return to our hotel in the future. Bryan Heintz General Manager
Other trip Sep 2, 2014
A Traveler
US
4.0 / 5Excellent
"Excellent location"
We enjoyed our stay! Clean room and friendly staff!
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I was glad to see you enjoyed your stay and that we met our goal to be the cleanest and friendliest hotel in Austin. We look forward to your return. Bryan Heintz General Manager
2 night family trip Aug 29, 2014
A Traveler
US
3.0 / 5Good
"Disappointing"
We were expecting a Hyatt hotel but of course this is more like a long stay motel. We were put in the handicapped room despite having a confirmed reservation made weeks ago. Great if you don't want to hang anything longer than a shirt. The bathroom is a wet room rather than a normal bathroom which we found a little off putting. Not sure how handicapped persons adjust the shower as the shower head hook was at ceiling height, about 8 feet?? We used the pull-out sofa bed which means you are left with no where to sit except the office chair by the desk which was clearly chosen for color not comfort. No TV in bed area. Its setup to face the sofa bed. A big deal was made about the breakfast when we checked in, and we were told it was available til 10:30. We got there for 10:10 to see breakfast being rolled out. When we asked we were told quite rudely that breakfast was done at 10. We asked if they would roll back the cart so we could at least have something but by the time they'd made that decision everything was very cold.
Genuine Expedia guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I wish your stay would have been better and apologize for the inconveniences incurred. We sincerely hope you will give us another chance in the future. Bryan Heintz General Manager
Other trip Sep 1, 2014
Traveler from
US
5.0 / 5Outstanding
Awesome stay! Right by the freeway. Amanda and Sabrina were so helpful!!
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I was glad to see you enjoyed your stay and will most certainly pass along your kind comments to both Sabrina and Amanda. We look forward to your return. Bryan Heintz General Manager
3 night romance trip Aug 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Best stay ever"
friendly staff..amazing rooms...great shuttle service... the best hotel.i will recommend every one.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I will certainly pass your kind comments along to the team and we look forward to your return. Bryan Heintz General Manager
5 night business trip Aug 17, 2014
laxmi
US
5.0 / 5Outstanding
"Highly recommend"
Comfortable beds, staff very helpful, walked to great restaurant close by
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward to your return. Bryan Heintz General Manager
2 night trip Aug 9, 2014
A Gerrard
US
5.0 / 5Outstanding
"Great stay."
I came to Austin for a weekend trip with my family and had a wonderful stay at Hyatt House. I have two small children. The youngest sleeps in a pack and play when on trips. The suite was large enough to accomidate the pack and play and the pull out couch my oldest child slept on. The only negative was the pictures on the website made the room look bigger than it really was. I am glad I decided on the suite instead of the regular King room because my family may not have fit in it. Overall we had a wonderful time.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I am glad to see you enjoyed your stay and we look forward to your return. Bryan Heintz General Manager
2 night trip Aug 15, 2014
Patrick
US
4.0 / 5Excellent
"Nice location"
We enjoyed our stay,not fancy but good for family travel on budget.very friendly staff and clean.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I am glad you enjoyed your stay and look forward to your return. Bryan Heintz General Manager
3 night trip Aug 14, 2014
David
US
5.0 / 5Outstanding
"Nice hotel"
Very nice and clean room, has a kitchenette in it with a microwave oven, fridge and a small coffee maker. Comfortable bed and soft pillows. Breakfast was good. Shuttle drivers are super friendly) The pool is small, though.
Genuine Expedia guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel. I was glad to see you enjoyed your stay and will certainly pass along your kind comments to our shuttle staff. We look forward to your return. Bryan Heintz General Manager
Other trip Aug 19, 2014
Julia
US
3.0 / 5Good
"Bait-n-switch"
I'm not sure if this is a hotel (Hyatt) or hotels (dot) com issue, but I got caught in the ol' bait-n-switch. I bought the nicer suite room, but when we arrived to check-in, they were out of these and we were downgraded to a studio room. And, since I had booked on hotels (dot) com, there was nothing they could do, even for a price adjustment. Overall, the hotel was fairly nice, although the breakfast (included on all rooms BTW), it was mediocre at best and the hotel staff couldn't keep up. Very limited seating. They even had trouble keeping up with the demand for coffee. The room itself was decent enough and clean, if smaller than what I had wanted. I paid the extra and expected to get it.
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. I sincerely apologize for your experience and certainly understand your frustration and share your concern. Your feedback will assist us in moving forward to ensure this does not occur for our future guests. Sincerely, Bryan Heintz General Manager
2 night trip with friends Aug 8, 2014
disappointed...
US
5.0 / 5Outstanding
"Perfect stay"
Accommodations were perfect-- quick business trip was easy and convenient-- will return
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel. I was glad to see you enjoyed your stay and we look forward to your return. Bryan Heintz General Manager
1 night business trip Jul 28, 2014
Daniel DeLeon
US
1.0 / 5Poor
It's soo far away and no shuttle service on the weekend
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel on Expedia. Your feedback is very important to our hotel. I apologize for being too far away from where you wanted to be. Bryan Heintz General Manager
1 night trip Jul 26, 2014
A Traveler
US
5.0 / 5Outstanding
"It felt like family...."
When front desk staff found out it was my birthday, they hand delivered a fresh batch of cookies with handmade card to my room. Amazing!
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel. I was glad to see you enjoyed your stay and will most certainly pass along the comments to our front desk team. We look forward to your return. Bryan Heintz General Manager
4 night trip Jul 18, 2014
Jo Jo
US
5.0 / 5Outstanding
"Staff is great!"
The staff at the Hyatt House was just fantastic every day of our stay! Thanks for making our stay so pleasant!
Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum
Thank you for taking time to review our hotel. I will pass along your kind comments to the staff and appreciate your kind review. We look forward to your return. Bryan Heintz General Manager
3 night family trip Jul 17, 2014
A Traveler
US
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