Ultra, and I mean ultra clean kitchen and bathroom. Bed so comfortable I am looking to purchase one. Absolutely QUIET. Not one sound bothered us all night and into the mid morning. Friendly and helpful staff.Genuine Hotels.com guest review
The noise level of everything - air conditioning, smokers outside, highway, people walking down the hall, the bed frame - was high and constant. The rooms are old regardless of how many coats of paint they out on, the ceilings low... Basically, not comfortable. Fine for a plan B by my estimation.Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you for taking the time to review our hotel on Expedia. I sincerely apologize for the noise challenges incurred during your stay. Your feedback is very important to us and will be used to help improve our hotel for our guests in the future. We hope you will give us another chance to provide an enjoyable nights stay at our hotel in the future. In the Spirit of Hospitality, Bryan Heintz General Manager
I have never stayrd at a Hyatt House and I have to say it was above and beyond what I expected. My hubby and I made last minute plans and had to being our dogs. They are pet friendly, the breakfast was good and the staff was very friendly. We will definatly be going back and staying only here from now on!Genuine Hotels.com guest review
"Third floor smell to food all day"
So soGenuine Hotels.com guest review
"Hyatt house or trap"
No double beds as was advertised and booked. Hotel staff friendly, but property is more a "budget" inn rather than the traditional "Hyatt" property. Staff is friendly and tries hard to please guest.Genuine Expedia guest review
Response by HYATT house Austin/Arboretum Thank you for taking the time to review our hotel on Expedia. I apologize for not being able to accommodate your booked accommodation. I also appreciate the kind comments regarding the service you received. Your feedback is very important to our success and will be reviewed to ensure we move forward in our efforts to be the cleanest and friendliest hotel in Austin. We look forward to your return to our hotel in the future. In the Spirit of Hospitality, Bryan Heintz General Manager
"Great business hotel"
The rooms are clean. The price is resonable. The breakfast is better than average.Genuine Hotels.com guest review
"Great location but not clean"
The location was great for getting around the area. The problem was the cleanliness of the room. I found hair in the shower area and thrown paper in the bathroom which made me question the rest if the room. Had to buy Lysol to disinfect for my peice if mind. Will not stay there again.Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you for taking the time to review our hotel on Expedia. I sincerely apologize for the cleanliness issues you encountered during your stay with us. We pride ourselves in being the cleanest and friendliest hotel in Austin and we hope you will give us another chance to prove ourselves. In the Spirit of Hospitality, Bryan Heintz General Manager
"Service above my expectations."
I was there with my sense state tournament. And we had to stay an extra night so we chose this hotel. I was amazed that the room had a full kitchen in it and it was so nice. It was a nice touch that they provide cookies and water bottles at the front desk for you to have. The front staff both in the morning and at night were of high-quality, wanting […] to please, and very friendly. And finally, the breakfast was like it was homemade. They had scrambled eggs with ham and cheese that actually tasted good which is unusual for a hotel breakfast. They had homemade banana nut bread muffins that were outstanding. Read moreGenuine Hotels.com guest review
"Great one night stay!!"
I highly recommended this location for any Hyatt lovers! My husband and I stayed one night just as a get away and enjoyed the hotel to the fullest. Staff was extremely helpful and very courteous. Breakfast buffet was great, as always!!! Location is amazing for high dollar shoppers seeking the stores at the Domain.Genuine Hotels.com guest review
I "love" this hotel. The Staff was very informative and friendly. The Breakfast was delightful. We stayed minutes away (geographically) from everything. Only thing was I kept hearing noise coming from upstairs. Which was not enough to keep me away. Thanks I stayed Jan 2014Genuine Hotels.com guest review
Went to Austin to run in a half marathon and was pleasantly surprised by the accommodations . The staff was very friendly and food was available very early in the morning. Would stay here againGenuine Hotels.com guest review
"Great location and accomodation"
Hotel located at great place. Room was clean and comfortable. Food was great and employees were really friendly.Genuine Hotels.com guest review
"Nice to stay for family"
Staff was so kind and room was clean and nicely equipped.Genuine Expedia guest review
"Business travel. Easy access"
Confortable beds, easy access,good value, nice breakfast.Genuine Expedia guest review
Love this place!!!Genuine Hotels.com guest review
"Nice neighborhood, quiet room"
I have nothing bad to say about my stay at the Hyatt House. It was a clean room with a fully stocked kitchen (much more than I was expecting). My room was next to the elevator and I thought this may keep me up during the night, but my room was very quiet. The surrounding neighborhood is very nice. I felt completely safe staying in that area. It's also […] close to some great shopping. Read moreGenuine Hotels.com guest review
The hotel features popcorn ceiling and a very old shower. This needs to be updated. However, the overall hotel is nice and the breakfast is an added plus. It is geared toward business travelers staying long term.Genuine Hotels.com guest review
Had a great experience .Genuine Hotels.com guest review
"I loved it !!!!"
The staff were very nice very helpfull and the room very cleanGenuine Hotels.com guest review
"Very homey with a great staff"
comfortable, clean, easy in and out. Good facilities and appliances, roomy, and convenient to stores and the highway. Front desk people great. Housekeeping a little quirky -- seemed like every day they forgot something -- but nothing major and it was actually funny. Very nice people. Would recommend it to anyone.Genuine Expedia guest review
"my new fave work trip hotel"
Staff was super friendly and helpful. Bathrooms were clean, not very large but clean. Rooms were well kept and beds comfortable. Breakfast was good. Great location.Genuine Hotels.com guest review
Lovely place to stay. We loved everything about it.Genuine Hotels.com guest review
"One night stay."
Overall the room was comfortable and clean. But I was a little surprised that there was no tub in the bathroom. I understand the need to request the size of bed desired and smoking/non smoking, but to have to request a tub, sink or toilet is a bit over the top. I suspect that this was a handicap capable room that was not ad advertised as such. Access […] in and out of the parking area was a little difficult as well. The breakfast was good and the staff helpful however. Read moreGenuine Expedia guest review
"Enjoyed my stay"
Great deal for the price!Genuine Hotels.com guest review
"Clean, comfortable, very nice."
Would definitely stay there again. The breakfast buffet was very very good. Not a bargain place!Genuine Hotels.com guest review
"Excellent experience in every way"
We stayed here for a week over Christmas, and every single thing about it went right. The room design (king suite had full kitchen - even dishwasher) was big and convenient, workout room available, hot breakfasts buffet with good variety including omelets made on request. Tho staff was having to work on a holiday, they were very friendly and helpful […] in every way. We travel A LOT domestically and internationally, and this was one of our best experiences in a hotel in its class. Highly recommend this hotel! Read moreGenuine Expedia guest review
"Wonderful studio unit with small kitchen."
Our room was the 2 bed studio unit with a small kitchen and sitting area and desk. The kitchen had a full size refrigerator and dishwasher as well as real dishes and utensils. Amazing! It also had a walk in closet with plenty of hangars and a desk with a wonderful desk lamp and plugs in the lamp so you don't have to crawl around under the desk to plug […] in your computer. The free Wi-Fi was easy to access. And the full size sleeper sofa was very comfortable to sit on. The 35 in flat screen TV was nice too! Every morning when we went to breakfast everything was hot and fresh and very tasty!! They even had an omelette bar. Wow! Needless to say it is one of the nicest hotels I have stayed in for a while. Read moreGenuine Expedia guest review
We got excellet service. Pretty nice location. Seems like there was always staff doing some sort of work around the hotel, which was nice to see. The only down sides were the fact that it was too cold to swim in the outdoor pool and the breakfast could have been better. They did have happy hour though, which was great!Genuine Hotels.com guest review
"Good place to stay"
The rooms were good with two seperate sink/mirror/ac outlet areas, one in the bathroom, one out in a seperate alcove, very convenient. It also had a little kitchenette. The Breakfast was excellent with a to order omelet chef, however, the dinning area was very cramped. The Hotel clerks were very courteous, however, when I tried to check in after a very […] long drive, I was told that I did not have a reservation there that it must be at the Hyatt Place instead (I questioned, but he was sure). So I got everything back in the car and went about a mile up the road to the Hyatt Place. Their clerk said" No, you are definitly at the Hyatt House", and she showed me my reservation. She then called to make sure the other clerk knew I was coming back. Everything went fine after that, but that was an hour of my life I will never get back, hence the "3" on service. Read moreGenuine Hotels.com guest review
They charged my card a second time! When I called the next day, they acknowledged the third party charge (Hotels.com) and admitted to their mistake and rectified immediately. I'll be more careful next time. And there will be a next time.Genuine Hotels.com guest review
greatGenuine Hotels.com guest review
Great place. The staff was very helpful. Will stay there again and again. Breakfast was great, just an outstanding stay.Genuine Hotels.com guest review
"Nice but improvement needed"
Everything was great. I look for cleanliness and friendliness of staff. Your staff ranks a 10+ with me. I had several long and enjoyable conversations with the front desk staff. But as I had read in other ratings, the breakfast could use some help. The french toast was cold, the fruit didn't taste fresh and the tomato juice had a sour taste. I only […] can speak regarding the fruit. But my parents and husband said the same about the fruit, french toast, etc. But would stay here againl. Read moreGenuine Hotels.com guest review
"Very comfortable and Courteous"
The one bedroom suite that we stayed at was vary spacious and comfortable. Our two year old loved having plenty of room to play while we relaxed in our room. I was worried about being so close to the main exit that the noise might be too much, but we slept great and never noticed any noise. The complimentary full breakfast was a nice surprise as we […] ll! Read moreGenuine Hotels.com guest review
"Excellent location in northwest Austin"
The proximity to shopping, restaurants (The Domain area is just a mile away) and highways is excellent. The facility was very nice, although our room was very close to the street so there was some vehicle noise. The one-bedroom suite was quite comfortable, with a chaise in the living room for stretching out and relaxing. The bed felt firm at first but […] was very comfortable. The shower area wasn't finished as nicely as other areas but was very clean. The complimentary breakfast was quite good, with an omelet station on weekdays and hot food options every day, as well as bagels, toast, cereal, fruit and juices. Read moreGenuine Hotels.com guest review
"Great place to stay!"
The condition of the hotel was very, very nice. We had a King suite and it was fully furnished, even a kitchen with stocked cabinets. Very homey! Walking distance to a very, very nice resuatuant/brewary with the best wings I have ever had! The bathroom shower could use an upgrade, but overall pretty good. The only real negative was to do with the billing....After […] prepaying for the room online, we were asked to present the card at the desk at check-in (not unusual), but we were charged another night on top of our room we had already paid for online. We did not see this charge until a few days later when we were back home. It took about 3 days to get the refund. So be very careful when checking in if you already paid online! Read moreGenuine Hotels.com guest review
"Very good hotel"
NIce, clean and well ubicated note.Genuine Hotels.com guest review
I have terrible back and neck problems and am always concerned about the quality of hotel beds. They are fantastic here, slept like a baby!Genuine Hotels.com guest review
I was thrilled with the kitchenette and the fact that my dishes were clean in the dishwasher when I returned each day. Very nice especially when you want to maintain a specific meal/diet plan and not eat out.Genuine Hotels.com guest review
"Great way to experience Austin"
I loved that the area was close to food and shopping. Also, because of the proximity to major highways, it wasn't hard to get around or to get downtown.Genuine Hotels.com guest review
"Comfortable place to stay"
I stayed here for one night with my wife and young child. We were in Austin for a weekend event. The hotel was clean and provided a comfortable bed with adequate space to spread out. My one complaint was insulation of the rooms. The doors leading out to the parking lot slammed each time someone exited which occurred all night. You could hear every conversation […] in the hallway. A room not too far from us had a large dog who barked at all hours. I did get a decent sleep and I was comfortable. I felt as if everything was clean. The biggest problem was the noise. The hotel staff was nice. Read moreGenuine Hotels.com guest review
"Hyatt House Arboretum in Austin, Texas"
This is an excellent facility, particularly for a multi-date stay. It is a beautifully landscaped, well maintained, nicely appointed, and well staffed.Genuine Expedia guest review
"Shopping for a home in Austin"
Very comfortable hotel for a quick, but busy trip to Austin.Genuine Expedia guest review
Great staff nice room convient location. Everyone was very friendly and helpful. Nice comfortable roomGenuine Expedia guest review
"Laid back & away from downtown"
Very enjoyable & relaxing. Breakfast is maybe the best hotel breakfast I've had.Genuine Hotels.com guest review
"Friendly, Clean and Convenient"
Very nice place. Not the "typical" hotel room look. The room was very clean. Location was convenient to Mopac (Loop 1) that goes downtown. Lots of place to eat nearby. We go to Austin a lot to visit friends, and we will stay here again.Genuine Hotels.com guest review
Enjoyed our stay, staff was professional. one staff member at the desk was short with words appeared rude- I think it was the manager. everyone else pleasant and room was more than we expected. I would definitely stay again.Genuine Expedia guest review
The staff was very welcoming and helpful. The room was nice and had everything we needed. However the breakfast that is included could use lots of help.Genuine Hotels.com guest review
"Great hotel with convenient location."
Husband was joining me on a business trip. Easy access to getting me to my meeting and convenient access to shopping and a variety of restaurants.Genuine Expedia guest review
"Stayed in Austin to visit niece for her birthday."
We had a great experience. The hotel staff and rooms were awesome. Will be back!Genuine Expedia guest review
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