"Good quality room and hotel; a tad noisy"
They're doing a good job overall. Clean, friendly, and attentive. Only issue is it's next to the freeway and room facing freeway isn't well sound insulated. If you're sensitive to noise, you'll want a room facing away from freeway. Breakfast is typical for this range hotel, but the breakfast room is tiny and really packed in the morning.Genuine Hotels.com guest review
I asked the front desk twice to ask the neighbors to be quite and nothing was done about it. The walls are very thin.Genuine Expedia guest review
Response by Fairfield Inn & Suites by Marriott Thank you for writing a review of the Hotel. I apologize that your stay was not without issues. The front desk is supposed to react immediately to guest issues. I will retrain the front desk on guest needs and issues. Thank you again for your observations.
"Housepkeepers are not trustworthy"
The reason I rated this so low is because I am furious with the housekeeping staff! I forgot a pair of shoes, that I know were under the desk. They were a black pair of flat shoes, only worn maybe 3 times. Because the shoes blended in with the carpet, I must have missed packing them up before we left. I called the next day and spoke to the person answering […] the phone. He stated that the particular housekeeper who cleaned our room was off that day. He also stated he would get back to me the next day she was in but did not from them. I mistakenly did not get his name. I called again, since i did not hear from the Marriott Fairfield and spoke to James. He stated the shoes were no where to be found. I am certain the shoes were taken since I specifically remember where I left them. but realize it until I got home to unpack. maybe Fairfield is one of the lower end Marriott Hotels, I have never experienced such a bad occurrence with A Marriott. I am absolutely angry and upset over this. Will never stay there again, nor a Fairfield Inn. Read moreGenuine Hotels.com guest review
"Nice hotel close to the highway"
The staff was helpful, the room was clean. I would definitely stay there again.Genuine Expedia guest review
"Weekend get together"
Highly recommend this hotel. We have family in this area and we do a lot of visiting, this hotel is our first choice to stay at because of the location but mostly we enjoy the environment.Genuine Hotels.com guest review
"you need a car"
Bed was super soft! everything was amazing except that no one answers their phone. i left my mom there, who is an international guest and i couldn't reach her for an hour!!! i had to physically drive there to check on her. i called the front line, i called the number she left me a message on, nothing... other than that, was pretty good!Genuine Hotels.com guest review
"Nice hotel. Good location!"
Clean rooms . Beds were comfortable. Free brkfst! Could enlarge the area for brkfst to small for the number of guests. Otherwise staff and receptionists were very friendly. WIFI free!Genuine Expedia guest review
"Nice comfortable beds"
Had a great stay with wonderful beds. We came to San Jose for a weekend get-a-way.Genuine Expedia guest review
"Very comfortable and right location"
The bed was one of the most comfortable beds I have ever slept in!Genuine Hotels.com guest review
Like everything location, cleanliness, excellent free breakfast, and friendly staff. The only negative is the mattress in our room is very soft.Genuine Expedia guest review
Fairfield Inn at San Carlos is the perfect place to stay while in the bay area. Location and accessto everrything is convenient. Service is great, and the rooms are clean and comfortable... We will book here againGenuine Hotels.com guest review
I travel to the Bay area on business 2-3 times a year and I always stay at this Fairfield Inn and Suites. The location is terrific, and because it is on the less congested side of the freeway, getting up and down the penninsula is much easier and faster. The rooms are nice, the breakfast is better than average and the service is very good. Particularly […] this time, when I booked the room through hotels.com but booked it for the wrong week! The front desk clerk was very helpful during my near panic attack and coordinated the rescheduling with ease and professionalism. She found another room for me for the same price and helped me facilitate the change with the web-sites customer service line. Priceless.... Read moreGenuine Hotels.com guest review
It was good and much better than I expected, but we need a car to get there or take a cab from wherever we are or San Calros Caltrain station. I made a reservation believing that it was at SFO and right next to Marriot in Burlingame location that area I stay often. It turned out to be in San Calros. If you do not have any issue on the transportation […] to get there, it is good but also there is only one restaurant next to is which is a steak house and Burger King. Nothing else is around there as it is right next to the local airport. Room was as nice as regular Marriot and very clean, plus it came with breakfast that had a lot considering many of the hostels do not have any like that or very limited food. Stuff at the front desk for chcecking in was a lady and I had no idea why she was working there as no impression of wanting to help the guests. Next day over the phone as well as in person, a male front desk person was very helpful. Over all except the transportation, it was good but there were many families with children and adult families who were so very loud at 2 am walking the hallway without considering people in each room are in sleep. I learned how to choose the hotels considering what kind of guests each hotel attracts, so that I feel more comfortable staying in the kind of hotels that I feel comfortable. Obviously I prefer the hotels that quiet and considerate guests who choose to stay. Read moreGenuine Expedia guest review
"Friendly and clean"
Greeted by a very friendly staff, room was clean, coffee was good--recommend!Genuine Expedia guest review
Great service and very clean. Nice spacious room and delicious breakfast.Genuine Hotels.com guest review
Nice, clean hotel with a nice heated outdoor pool.Genuine Expedia guest review
"Amazing stay! Affordable hotel!"
I really enjoyed my stay. The rooms were clean, the service was great, breakfast in the morning was really good. I would definitely stay there the next time I visit, since my destination is a 7-min walk from there!Genuine Hotels.com guest review
Super clean hotel, awesome staff. Breakfast was good. Plenty of parking and not a far drive to SF.Genuine Expedia guest review
"Convenient to San Francisco"
Hotel was fine. Clean room, friendly staff. Good breakfast included. Not much in immediate area, but downtown San Carlos is only a few blocks away and Metrolink commuter train station very close if you want to leave the car and go into San Francisco without hitting traffic, which is what we did with our family.Genuine Hotels.com guest review
"Great location. Close to San Fran and San Jose"
Great location and very helpful staff! We had great day trips to San Fran, San Jose and Oakland.Genuine Expedia guest review
"Cleanest hotel we've stayed at in awhile."
The room was very clean comfortable and worth the price.Genuine Expedia guest review
"Would stay here again"
Excellent hotel, very clean, friendly staff. Although we did not use the pool, it looked very clean and others seemed to be enjoying it. Although you are right next to a small airport and freeway, I could not hear any of the noise. We stayed in room 242, which was an excellent wing...no noise, little traffic. I would suggest asking for a room away from […] the lobby as breakfast could get a little loud and I imagine could be disruptive. Read moreGenuine Expedia guest review
"close enough to the city, convenient to the hi-way"
comfortable and secureGenuine Hotels.com guest review
Everything. Was good except the beds...did not get good sleep..they sucked..Genuine Hotels.com guest review
"Nice hotel close to freeway and great location."
Clean rooms good breakfast, I liked the coffee and tea station at the lobby.Genuine Expedia guest review
The hotel was very clean, and the staff was friendly and helpful. The breakfast served was good. There was also a variety of items and not just continental breakfast. They offered coffee, tea and hot chocolate in the lobby 24 hours. The room was very clean and modern. It is also located next door to the Aviation museum. The hotel was right next to the […] freeway which was convenient, but we didn't hear highway noise in our room. I would stay there again when traveling to the bay area. Read moreGenuine Hotels.com guest review
"Clean, Comfortable, and Cozy"
I work nearby and on occasion I stay in the area at the Fairfield Inn and Suites in San Carlos. With each stay i have found the rooms clean, well maintained, and the staff friendly and efficient.Genuine Hotels.com guest review
"decent place, clean, comfortable"
This hotel is nothing fancy, but it was clean, comfortable, and convenient for what I was looking for. The location is good and had a few places to eat within walking distance. It was clean and the room was comfortable. The only negatives were that the walls seemed kind of thin (could hear a lot of banging around in the room above me) and the fitness […] center is super small. I would stay here again when visiting this area. Read moreGenuine Hotels.com guest review
"I said Marriott hotels are always good."
Good for family travel or group travel.Genuine Expedia guest review
Needs to replenish the breakfast more often and create more space to sit and enjoy breakfast.Genuine Hotels.com guest review
"great option for the bay area"
room was clean, staff was friendly. Wish breakfast on Sunday went a little later than 9:00 a.m., but otherwise it was great!Genuine Hotels.com guest review
We loved our stay!Genuine Expedia guest review
"Stay was good"
We stayed for 1 day for our visit to SF. The person on front desk was not able to find our reservation even after we provided the reservation number. It took him 30 mins to figure it all out. The room is very nice, comfortable bed, comfortable AC, clean bathroom and excellent breakfast options.Genuine Hotels.com guest review
"Clean, convenient, near terrific restaurants"
This affordable hotel is in San Carlos right off of 101, great for the Stanford reunion/football game. We booked without knowing it is right next to the San Carlos airport, which is not particularly visually aesthetic, although airport noise was not a factor. The hotel was clean and pleasant, and it is right next to Izzy's restaurant, a favorite of […] ours. Even better, it is very close to the shops and amazing restaurants of all kinds on Laurel street-- a completely unexpected treat for those unfamiliar with San Carlos. We will return. Read moreGenuine Hotels.com guest review
the room was great and comfortable but the pool that was suppose to be heated was extremely cold and very dissapointing for my kids and there was no hot tub. the breakfast area was very cramped with only a few tables, we had to sit in the lobbyGenuine Expedia guest review
"Wonderful employees made the stay better"
The first night our mattress was too squishy so we asked to change rooms. Even though they were sold out they made arrangements for us to switch to another room and all was good. Very accommodating and helpful staff. Free breakfast was great but not enough seating for everyone.Genuine Hotels.com guest review
It was fine; however, the pillows were too large (both of us had stiff necks the next day). Other than that - the stay was fine.Genuine Hotels.com guest review
"close to hiway"
comfortable beds-neat & cleanGenuine Hotels.com guest review
Stay went well except we found dirty Band-Aids in and around the bath tub. We felt the housecleaning was not efficient. Kleenex box never filled while we were there. However, location good, breakfast very good, and most of the staff very friendly and helpful.Genuine Hotels.com guest review
"Worth the Price???"
Everything in and around SF is expensive so I "guess" it's worth the price but I'm not convinced. Way overpriced for what were VERY basic accommodations. Not expecting Four Seasons but for this price, I certainly expected a little more.Genuine Expedia guest review
Very pleasant. Heard few airplanes and no traffic. Breakfast area needs to be larger, not enough room for guests to sit. Will stay again when we are in area. Former residents of San Carlos, so this is close and convenient.Genuine Hotels.com guest review
"Breakfast space extremely limited"
Very convenient to our family in the area. Easy to get to as just off freeway, and traffic noise not heard in room (if windows closed). Clean facilities. Nice breakfast with normal continental fare plus hot waffles, scrambled eggs and pork sausage. Problem is the eating area only has about 6 tables and there are more than 100 rooms. Many times we had […] to bring food to our rooms to eat. Room size is adequate for king bed, but not room for chair if 2 queen beds needed. Beds very comfy, but very high with multiple pillowtops. Hotel service staff friendly and competent. Read moreGenuine Hotels.com guest review
"Good enough Motel, conveniently close to 101"
The Motel is on the good side of average. 101 and airport are close by. Suitable if you are looking to avoid high hotel prices in SF. We had a pretty high rate due to America's Cup, yet this was true for all Motels at that time.Genuine Expedia guest review
Loved it! Walk to an aviation museum; fun for kids. Very close to many ethnic eateries. Hotel itself was great! Very clean, plenty of parking, felt very safe, friendly and helpful staff. And good coffee, more than just for breakfast!!Genuine Hotels.com guest review
Just a basic hotel in a desolate area. The walls are paper thin. Listened to every word of my neighbors late night phone calls. There is no room service and the only restaurants nearby are Burger King or a super expensive steakhouse $30 and up dinners.i wouldn't stay here again.Genuine Hotels.com guest review
"Comfortable and friendly"
The service was good and friendly. Very clean, breakfast adequate. Would highly recommend.Genuine Hotels.com guest review
"We will be back"
The hotel staff are very knowledgable and helpful. We had a very present stay. The breakfast is great. The room is clean. We will be back when we come down to San Fransico.Genuine Expedia guest review
"Great location to visit San Francisco"
Very comfortable, best breakfast of our trip and great location to see San Francisco and to get to the airport.Genuine Hotels.com guest review
"Our stay at Fairfield"
The staff was very friendly and accomadating. The room was clean and well supplied. We enjoyed our stay.Genuine Hotels.com guest review
"Very nice hotel and enjoyed the stay"
The check-in process was a breeze and the location of hotel is also adjacent to freeway CA-101 but the traffic is not bothering. The decor of the hotel was very nice and so were the rooms. I booked a 2 Queen Bed room for 2 adults and 2 kids and it was comfortable if not too spacious. The security seemed to be reasonable. There are a bunch of good restaurants […] around the hotel (in 2-3 mile radius). The checkout was a breeze too. Read moreGenuine Expedia guest review
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