"Family hotel that's supposed to be smoke free but"
The room had weird smell, could have been an isolated case, but I believe it smelled like smoke that was being masked by carpet cleaner. Complained about it and they were supposed to check but never came by. After being in room for a while you would get used to it but every time you walked back in you couldn't help but notice it. Breakfast was okay. […] There was security in area but people were still double parking and hanging around. Read moreGenuine Expedia guest review
"Great Price--Needs Remodel"
This hotel was very comfortable but clearly could use a facelift. From signs in the hall, that is underway but hadn't made it to the room we were staying in. The cabinets were clearly under many coats of pant and the ceiling needed some repairs. The breakfast provided daily was great and was the evening "snack" (with beer on tap/wine/food). Staff was […] great. Loved the concept of having our room either "refreshed" (beds made, towels changed, dishwasher stacked and run) or a "full" cleaning daily...generally with other hotels that have kitchens, full service is the only option and is only done once/week. Will stay here again. Read moreGenuine Hotels.com guest review
The room was exactly what I expect from Hyatt Place. They are all nearly identical rooms and that is why I always stay at one when I can. The only bad part of the location is that my room was along I-10 and the roaring morning traffic woke me up at 5am. I'm sure the rooms on the back side of the hotel do not have the same problem that I did.Genuine Hotels.com guest review
Was able to get a better deal on the price of the room through hotels.com and I absolutely loved everything about their hotel, yes the kitchens can use a little work but overall they DEFINITELY make your stay comfortable as far as providing EVERYTHING you could need in a kitchen, and the women in guest services Katie was also great every time we saw […] her she greeted us by name, and when i called to verify check in she informed me I could come check in anytime, however its usually 3pm. Full breakfast buffet was great! Overall i would DEFINITELY STAY AGAIN, very upset I didnt book longer as now I am stuck someplace else that is HORRIBLE, learned my lesson should have booked for a longer stay there! Read moreGenuine Hotels.com guest review
"Clean, convenient, & comfortable"
I stayed in a single, king, which in this hotel means an efficiency apartment. There is a small kitchen complete with near full-size refrigerator, tiny microwave, half stove-top (2 burners), dishwasher, etc... Everything appeared to be in working order though it was a little annoying to have the older fridge humming away at night. The living space is […] divided into a living room with couch, desk, & entertainment center, and a bedroom. Everything was clean and comfortable. The room showed a bit of age - e.g. loose towel bar, crack in the paint here and there, etc... - but nothing out of the ordinary or especially noticable. In all, I enjoyed my stay. The hotel staff are friendly and competent and the hot breakfast was adequate. Read moreGenuine Hotels.com guest review
"When can I move in?"
Checked right at 7 p.m. and immediately we were told to head to the dining area so we could catch the end of the nightly social time. The lovely lady in charge of the spread told us to take our time and enjoy. Not chips and salsa time. A real meal was waiting! I think they even had beer and wine. Not a bad way to START our stay. Our room was nicer than […] anticipated, lots of room, every amenity of home, including a walk-in closet. In the morning, we had a full breakfast. Convenient to our work sites and restaurants and shopping. Super-friendly staff. We were dead-serious when we talked about selling our own home and moving in. When the most significant complaint we have is the lack of a stopper for the kitchen sink, count us happy. My biggest concern in writing this review is the fear that everyone else will find this place and we won't be able to use it, as we plan to, for every trip to the area. Read moreGenuine Hotels.com guest review
Fine except there was much hot water for a really comfortable showerGenuine Hotels.com guest review
"Fine for an overnight stay"
The check in and check out process was quick and efficient. The room was plenty comfortable and clean. Breakfast was average for rooms in this price range. Pleasing features included nice towels, above average closet space, and the TV. Hard-wired internet connection is a plus, though I did not use it. The only downside is the traffic noise from the […] adjacent interstate if that sort of thing bothers you. Read moreGenuine Expedia guest review
"close to oil company offices"
Made it easy to get back and forth to my company's office. Breakfast was good both days and they even have good snacks and finger foods wtih complimentary soft drinks, beer, or wine during the evening.Genuine Hotels.com guest review
"I'd stay there again"
Very acceptable, clean, well maintained. Nice mini-suite and mini-kitchen. Breakfast bar included was good, but not great. Location near where I wanted to visit. Overall, a solid grade of B. I'd be happy to return.Genuine Hotels.com guest review
"Great getaway for couple"
Great place to getaway with that special someone and still feel at home.Genuine Expedia guest review
"much better than expected for the price"
pleasantly surprised,, better than expected and great value for the money, room was clean,, breakfast was not bad,, even had complimentary snacks i didnt expectGenuine Hotels.com guest review
"Great Hotel, Great Value, Great Service!"
The hotel was very nice, clean, lots of amenities. The staff was great, and I have to say it was one of the best experiences I've had at a hotel. I would definitly stay here again!Genuine Hotels.com guest review
Perfect!!!!!!!Genuine Hotels.com guest review
"Shouldn't be called Hyatt"
Service was not suitable for the brand, lower level than expected.Breakfast was useless as it was too full and barely had places to sit.Genuine Hotels.com guest review
The hotels is really nice, bed comfortable, clean. The breakfast was awful, everything was cold. I guess that's why you have your own little kitchen? There was also very loud party ?? In the hall way from 1am until 4am. Had to make several calls to front desk before it was shut down. Would I stay there again? Yes but closer to the main building because […] of party issues Read moreGenuine Hotels.com guest review
It was a very comfortable room. Larger than most for the price.Genuine Expedia guest review
"Spotty Shuttle Service"
The hotel itself is fine. However, I rely on the shuttle service for local transportation and it is very shoddy, unreliable and/or not in service without any notice to hotel guests.Genuine Hotels.com guest review
"It was ok. I would stay again."
Bathroom needs updating. A few guests got too loud but not sure if that was because of the hotels lack of notice or whether the guests were too rude to control. Shower needs updating but overall, I would stay again.Genuine Hotels.com guest review
"Convenient but a little noisy"
My compliments to the Hyatt House for their staffing. Your hotel staff was great; very accommodating from the desk manager to the dining room staff. The breakfast was plentiful and acceptable. I would suggest asking for a room that does not face I-10/Katy Freeway to avoid the sound of traffic throughout the night. My room was missing a couple of light […] bulbs but everything was in working order. Overall, the hotel was comfortable and fairly clean. Noticed an odor in the elevator. Read moreGenuine Hotels.com guest review
My room was perfectly tidy and completely comfortable. The sofa had even been vacuumed and cleaned as though no one had sat on it before. My room smelled clean and I could not find a spot out of place. My only complaint would be of some noisy guests that well announced their arrival in the hallways at 1am and noise from the nearby freeway. The thoughtfulness […] and friendliness of the staff was very impressive, as well. They were most helpful. I am not sure how I booked such wonderful lodging at the low rate I did, but I would pay full price to stay here again!!! Read moreGenuine Hotels.com guest review
It was great!Genuine Hotels.com guest review
"This Hyatt did not meet my expectations."
There were 3-4 rooms on 3rd floor (I stayed 2nd floor) having crazy party @ 3am - 6am 1st night I stayed and I could not seep well. I could hear all loud foot steps noises, loud door close/open sounds, and loud voices. It may be just a bad night but I felt the place's constluction was cheep. Front Desk service could do better job througt my 2 days stay. […] The service from a lady works breakfast place was great! Read moreGenuine Hotels.com guest review
when I saw the area I had doubt that I was getting into a good hotel but as soon I step into the hotel I new that the service was good but when I got to my room I was more comfortable and it was great until the time I check out. Also, great breakfast.Genuine Hotels.com guest review
"Wish they were a little more helpful..."
Our stay was wonderful. We came down for our 8 year old son's Baseball Tournament in the area. When we finished our last game on Saturday evening at 11:30pm, we were not sure if our first game on Sunday would be at 8am or 4pm (this is the way the game pool had us in the rankings)On Sunday morning we discovered we didn't have to play until 4pm, wonerful […] so that we could get our rest. When I called to see if we could extend our check out time from noon to 2, I was advised the best they could do was 1pm. It was helpful, but it would have been extra helpful for that extra hour for the family to sleep. My only other issue was the cleaning crew. They stood outside our door at 8am (3 ladies) talking for about 30 minutes. 2 stood in the hall while the other went inside the room directly across from our room. They were talking rather loud and I ended up opening the door and haning the do not disturb sign on our door, thinking they would understand my "hint" however they didn't. They continued their conversation another 10 minutes then went on their way. Read moreGenuine Hotels.com guest review
"Nice Hotel in Katy Area"
Nice hotel in Katy area........Room spacious and clean but looks like they took a old hotel and remodeled it. Breakfast is good. Fitness center needs to have weights or additional equipment. It has only treadmill and elliptical. Nice place overall...will stay in Hyatt House when I go next time to Houston.Genuine Expedia guest review
"Close to where I needed to be!!"
I really enjoyed my stay at this hotel, if the price was a little more reasonable I'd make it a habit of staying with them!!!!Genuine Hotels.com guest review
Everything was great exept breakfast quality.Genuine Hotels.com guest review
The junior suite setup was nice and made the stay much more comfortable. Having the kitchen was very, very helpful. More like a small apartment than just a hotel room. The air conditioning was very good. The on site guest laundry was super convenient. Staff was excellent. Only squawk was the ventilation in the bathroom could be better, although that's […] a problem with most rooms. Would definitely stay again. Very good value. Many families were there during our stay. Read moreGenuine Hotels.com guest review
"LOVED this hotel, we will be back!"
I loved this hotel! It was very nice and the rooms were fantastic! I was also super excited about the fountain Pepsi machine in the breakfast room! We will be back on our next visit to Houston!Genuine Hotels.com guest review
The hotel staff were very courteous, and the breakfast was excellent. It was a hot breakfast, and they kept it fully stocked at all times. The fitness room was too hot, though, and pool was much smaller than it looked in the photos. There was a peculiar smell throughout the hotel, a bit too much bleach perhaps. The rate we got was excellent for what […] they offered. Read moreGenuine Hotels.com guest review
Great hotel. I have stayed in much more expensive hotels and got half of what this place had. The breakfast was not on paper plates and was very good, nice surprise. At the price is was amazing.Genuine Hotels.com guest review
I enjoyed my stay , I wanted to stay longer. Everything was great!Genuine Hotels.com guest review
"great place wish I could have stayed longer"
Nice hotel ,room was good sized, great breakfast, friendly & helpful staffGenuine Hotels.com guest review
It was not a good experience, the frig was making all kinds of noises and the breakfast was awful. Cold food and not friendly ppl that work the bfast bar.Genuine Hotels.com guest review
"hair and stains (with texture) on sheets"
Our toilet was running and when I looked in the tank, the flapper was disintegrating. The front desk guy fixed it after a couple of tries. While he was in the room, I pulled back the sheets for the 1st time and there were short, dark hairs and some stains (with texture) on the sheets. He brought me a couple of sheets for me to change it.Genuine Hotels.com guest review
My husband has super hearing, and can't stand traffic noise. Even though the hotel is located on I 10, they found us a very quiet room. Breakfast was great. All hotel staff were friendly.Genuine Expedia guest review
"nice, easability and convenient location"
Honestly the appearance wasn't as pictured online but the stay was nice, the room very pleasant and comfortableGenuine Hotels.com guest review
"Exceptional continental breakfast"
I really enjoyed staying at this hotel. I really appreciated that this hotel had provided toothpaste along with the normal shampoo and soap. The continental breakfast had a wide variety of foods and was very tasty.Genuine Hotels.com guest review
"Only negative is the internet"
The hotel is great except in one regard. It was clean, comfortable, expansive full hot breakfast, a suite with almost a full size kitchen and the staff were all anxious to please. And, the entire facility is non-smoking. YAY! The only drawback is the internet. It is very troublesome most of the time. I did get their tech department to improve it some, […] but it still needs upgrading...which they say they are going to do. I have stayed a couple times and had trouble with it both times. If they can get it working better, it would be great in every aspect. Read moreGenuine Expedia guest review
"good for the night"
Hotel staff was good food was notGenuine Hotels.com guest review
While on a business trip working late, I called about a late check-in, they couldn't find my prepaid reservation, took my information and was told "no problem". I showed up at 7 pm, still couldn't find my reservation, 20 minutes past, then found it. Once I was settled, the AC/Heat didn't work. The only person attending the front desk had to come check […] it out. Finally deciding to move me. I quickly packed up all my things to wait. I was moved next door, if was late and I was very tired. The next morning I went to the breakfast (included in the stay but in another building you have to walk in the rain to get to), to witness a cleaning lady clean off the tables, the food area, coffee area and the TRASH CAN with the same towel then hung the towel back where it started ready for the next wiping. Yuck. Unfortunately, I had to add a day to my stay. I should have looked for another hotel at that point. I was an ordeal to do so at an "extra charge", not the same rate. I really didn't want to look for another hotel, pack and drive somewhere else in an unfamiliar town,or get another room. I had to take the majority of my things with me that last day. I got a call...oh yeah.. they moved me because it looked as if I had left. I prepaid for that room too. I returned home feeling even more exhausted than I should have dealing with them. Its bad enough having to travel for work with its stresses. Oh did mention... the power went out too! Read moreGenuine Hotels.com guest review
"Nice Family Place"
It's very convinience when traveling with your family, this is completly equipped for cooking and the hotel also has a laundry and a useful fitness center.Genuine Hotels.com guest review
"HYATT house Houston-West/Energy Corridor"
I have been staying at this site for 2+ years and have always found the hotel to be of the best quality. The staff is friendly and works to make sure your stay is nice. They have, on several occations, worked with me to change the date of a stay even if Hotel.com said there could be no changes. I highly recommend this hotel.Genuine Hotels.com guest review
"Hyatt Summerfield Houston Energy Corridor"
Great room, great service. We saved over $30 per night versus other room types in the Katy, tx area. Our room was bigger than expected, rooms were quiet and clean. LOVED IT!!!!!!!!!!!!!Genuine Hotels.com guest review
Very nice hotel, clean , good breakfast and kind staff. Will stay in futureGenuine Expedia guest review
"red spider/bug in bed."
The first room we were put in had a red bug in the King sized bed. The second room the beds were just not comfortable. The happy hour was great and that I would recommend. Breakfast was OK, but I have had better.Genuine Expedia guest review
"A bed to die for"
The pillow and bed was to die for. Breakfast was also goodGenuine Hotels.com guest review
"Friendly and helpful staff and great rooms"
We stayed there whilst relocating to the USA with our Cocker spaniel. The staff were helpful and understanding of us having our pet. The suite room made life better for an extended stay and my son definitely madce use of the pool. Great location, easy to get on and off the main roads with plenty of eating places nearby.Genuine Hotels.com guest review
"Good hotel for business"
Comfortable hotel with good amenities. Stayed here on business. Room was clean with nice kitchenette. My business associate and I spent 1 full day there discussing our work and holding conference call meetings in the room. Internet worked well. The only issue I had was that my phone in the room. When I dialed "0" - supposedly to dial the front desk […] - it dialed the AT&T operator! So I had to phone the hotel full local number to talk to the front desk. They said they could send up maintenance to fix - but not to worry. I just told them I needed a wake-up call then and there. I would definitely come back again on business to stay multiple nights. Read moreGenuine Expedia guest review
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