"You Get What You Pay For"
Bathroom light didn't work. There were crumbs in the bed. The Wifi didn't work, even after 20 mins of dealing with tech support. Good thing I didn't expect much for the price....Genuine Hotels.com guest review
"Find another hotel..."
Upon entering the room, I noticed it had a very musty smell to it. Behind the bathroom door I found used towels, along with hair, and nail clippings on the floor. The remote to the TV was missing the cover to the battery compartment. The night I checked in, there were several (2) small parties going on in the hotel. At no time did I observe hotel staff […] attempting to break up the activities or have the police address the issue. The room two doors down from mine had a female guest. Several times the first and second night during my stay, multiple men came and went from the room. The walls are paper thin. The closed stairwells are used by smokers to smoke out of the cold. On Sunday I found out that the hotel had double charged me. The second charge didn't match the charge I received from Hotels.com. Though it was taken care of first thing the next morning, it was still an inconvenience. From my observations and things I overheard; I believe there are drugs being sold from this hotel, prostitution is taking place here, and long term residents that are using the hotel for more than a good night’s sleep. This is not something I would expect from this hotel chain. I stay in hotels frequently due to my work. All and all, I can say this was the worst hotel experience I have ever had. Find another hotel. Read moreGenuine Hotels.com guest review
"Got what I paid for."
Room was clean and amenities were as advertised. Only complaint is that the walls seem thin. A lot of noise from adjacent rooms (next door and upstairs) as well as traffic from the street. I don't know if this is a high crime area or not but you need the room key (card) to get anywhere. The stairs/elevator access requires the key to open the doors. […] Even the office lobby is locked and needs room key to open. Phone outside office is needed to call attendant to check in. Read moreGenuine Expedia guest review
"hotel stay 3 nights"
The room.was smal.but adequate , but the cost was a little high for the room size . Also compplimentary coffee should not be charged to the room if stay is more than one night . Curtains did not close all the way for privacy due to improper mounting . Parking is as expected far from room . I also asked for a floor level room which DoD not happen . Don't […] know if this was because of booking web siteor the hotel itself. Read moreGenuine Hotels.com guest review
"clean quiet rooms, opposite outside"
I liked the exterior of the hotel. The office clerk was nice. The only real problem was the excessive amounts of "ladies of the night"and "johns" hanging around. Room was clean and well kept. It stayed pretty quiet until the night when a party and argument broke out.Genuine Hotels.com guest review
"Good value for the money"
We found this location very acceptable for the price. We were confortable since this room is more of a small studio than a motel room. 5 minutes from restaurants and ameneties was convenient too.Genuine Hotels.com guest review
"Great for Truck Drivers/Business Travel"
We are a moving company and we used this hotel for two of our drivers that were delivering in the area. This hotel was reasonably priced and located central to the airport. They were able to arrive late and get a goon night's rest. Thank you!Genuine Expedia guest review
We planned to spend two nights and then come back for an additional night before flying out. We got a room on the second floor and when we stepped off the elevator the entire floor was undergoing a complete model. We turned around and went back to the front desk to request a room on the first floor away from the chaos of the remodel. He gave us another […] room but when we opened the door we were surprised to find that a family was already staying in that room. We returned to the desk for a third time. Our third room was small and felt like a dorm room, not a comfortable hotel room but we were just ready to settle in. The shower rod was falling off the wall and the shower curtain was too short for the showrr so water flooded the bathroom when we bathed. The next morning I went to the lobby for the free continental breakfast to be great by all the workers standing around the food area and staring at me like a piece of raw meat. There was a pitcher of apple juice, a pitcher of orange juice, dry cereal, raw eggs but no way to cool them, a few powder donuts, a brown banana, some waffle mix and a waffle maker along with some coffee. My husband decided we were not spending anymore time there and we checked out of the room immediately and cancelled our reservation for the additional nights. Read moreGenuine Hotels.com guest review
I was very dissappointed in this hotel since I had seen it rated at 3.7 stars. When getting ready for bed, noticed that the sheets were not clean. Stains that I don't want to ask where they came from. No breakfast service. Poor construction because traffic, both people and cars came right through like you were walking on the highway or something. Staff […] was friendly, though. The shower stall was nice because I'm 6'1" and for a change the shower head was not the same height as my shoulders. Read moreGenuine Hotels.com guest review
"not the best but ok"
internet real slow, breakfast okGenuine Hotels.com guest review
While the room was clean and the hotel well maintained, the reservation we made wasn't the room we ended up getting. For those of us who still smoke and who make our reservations accordingly, it would be nice to actually get a smoking room. That was the only issue with the hotel. Other than that, nice place.Genuine Hotels.com guest review
night manager was excellent went out of his way to take care of usGenuine Hotels.com guest review
Needs Remodeling all around!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1Genuine Expedia guest review
Good area, friendly staff, clean, comfortable and priced right. If you are on a budget and looking for a fairly decent place to stay, this place fits the bill. I would definitely stay here again.Genuine Hotels.com guest review
Very comfortable and clean.Genuine Hotels.com guest review
Loved staying at the Crosslands! The kitchen offered us a cheaper route for food then having to eat out every meal, the hotel was clean, comfortable and well taken care of, and the service was wonderful!Genuine Hotels.com guest review
Not far away from the highway, clean, has a big laundry, nice shower, kitchenette with all equipment and even dish soup. There is an air conditioner, but the window can be open as well since it has a screen frame. We would like to stay there again next time.Genuine Hotels.com guest review
We only stayed for one night with pet accommodation on extra charge but minimal. The staff were not as friendly & not accommodating for clients request. We ask for additional pillow since there is only one for each of us, you need to get it from the front desk yourself. There seem to be no housekeeping people to do service. There was no breakfast, just […] coffee by the lobby and if you get lucky, and you're early, then you get some cookies to go with that coffee. The room was ok with mini kitchen stove ref & microwave along with kitchen wares a pot & pan.But for just 1 night stay we did not need to use them.They do not have ice makers in the hotel. The staff told us if you want ice you need to buy them from the nearest store. If you're staying for several days, the mini kitchen in the room will serve its purpose if you're the type that cooks and will save some money for eating out. Read moreGenuine Hotels.com guest review
"Awesome Customer Service"
I flew in from Virginia attempted to check in early. I was not able to check in early, and I was quite upset. I had been traveling since 3am EST and was in desperate need of a shower. The hotel allowed me to take a quick shower in their only clean room before I had to go to class. I found it to be the best customer service experience I have ever ha […] d. Read moreGenuine Expedia guest review
"Decent & convenient"
It irks me when people write a review and say the neighborhood is "Sketchy", I get there and the surroundings are exactly what you would expect when you book the cheapest hotel on hotels.com. It irks me even more when people say that and I notice black people are in the neighborhood. That does not make a neighborhood sketchy, friends. There are long-term […] guests in this hotel, and one was next door to me. He knocked on my door and asked me to let him know if at any time his music was too loud. When he had realized there was someone in the room, he had turned it down so I could no longer notice it. I got a great deal on this hotel in Colorado Springs, stayed for an additional night, and am very happy about it. Read moreGenuine Hotels.com guest review
GreatGenuine Hotels.com guest review
For the $$ this place is a great value. Even though the hotel seemed full the place was quiet! And that is important. Noi ice machine was no big deal to me. No shampoo means bring your own. Oh well, I'd stay there again and again.Genuine Hotels.com guest review
"cheap yet dirty"
The staff was friendly! But while checking in a fight was breaking out in the hallway! I feel sorry for the staff. I also found my room to be somewhat scary with the 2inch gapping hole under the door. Also found blood on the wall above the beds. Tv was unbelievably outdated! They need to upgrade for sure. Give props to the staff for friendliness and […] courtesy! Read moreGenuine Hotels.com guest review
"Pvt. US Army PCS stay"
Staying at crossland was very convenient it's location is not far from airport. Also has a very nice price tag per night rates. Located in nice neighborhood and walking distance to many surrounded business. Great temporary hotel if your on the move.Genuine Hotels.com guest review
"Good price but terrible service"
The hotel was in a great and convienient location! We also loved the mini kitchen whiched helped save on food. The only and main problem was we stayed there for 8 days and not one time did housekeeping come to clean, give us new towels or anything! We would have to take out our own trash, sweep our floor with towels and hunt down housekeeping just to […] get extra towels and give them our old ones. We would go down to the desk and tell them and all they would say is that they will make sure it gets done tomorrow. Read moreGenuine Hotels.com guest review
The location was very good while visiting the Air Force Academy, very convenient.Genuine Hotels.com guest review
goodGenuine Hotels.com guest review
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