"Week long stay"
Pros: Price, kitchen, comfortable bed, quiet, good access to roads in all directions. Cons: Grimy carpet (but rooms are being renovated at this time), Terrible (slow and often unavailable) internet even after paying for increased speed, fussy door lock requiring daily trip to office to wait 5-10 minutes each time for recoding of card,Genuine Hotels.com guest review
"it was very hard time~~"
It's extremly worst experiance. firstly, I reserved double bed, but it was not accepted. there was only one bed room. The 2 person of my family slept on the carpet. I don't understand the situation....Genuine Hotels.com guest review
"Okay economy hotel near airport."
The overall cleanliness, safety, and location was not what I was looking for. I booked my reservation online and from the pictures and description, I expected more. The hotel staff told me that the room I was going to be staying in had recently been painted, had new carpet put in, etc. As soon as I walked in the room I instantly could smell an odor […] that was not fresh and the carpet had several stains on it, and the TV didn't have a remote. The pop machine was sold out and I was told by another guest that It's sold out quite often and that there was no ice machine either. I went to go talk to hotel staff, but no one was in the office and got tired of waiting. I stayed the first night and was going to try and stay my full visit, but checked out early. It was a learning experience and from now on I will only stay at places I'm familiar with or have stayed before. I don't blame expedia at all and appreciate all their help in assisting me before and after my visit at Crossland Hotel. Read moreGenuine Expedia guest review
The room was quite beat up. There were many stains on the floor, including some that were sticky.Genuine Hotels.com guest review
It took over 1 hr to get in a room they had no keys the 1st room they put me in looked like someone was still staying in dirty dishes and trash 2nd room had absolutely no bedding just a bare bed, so finally the got me in a room that had been cleaned very badGenuine Hotels.com guest review
"Accommodating and pleasant"
I had booked a room at a Super 8 and because I was 19 they denied me once I was there and trying to check in. I had to find somewhere else and Crossland was more than accommodating and friendly. The kitchen in the room was nice and it was walking distance from a Walmart to get groceries, as well as a movie theaters, 711, and other places. Overall very […] nice and certainly would book again :) Read moreGenuine Expedia guest review
"Awful Hotel Service"
The room itself was maintained and plenty clean, but the hotel customer service was AWFUL. We arrived at 9:30pm to check in(we told the hotel about our later arrival time) and the service attendant told us he had just started an audit on the computer. He preceded to tell us he couldn't check us in and give us our room key until the audit was finished. […] The audit lasted at entire HOUR as we waited in our car. It was also pouring rain and the hotel isn't around much, so we just waited in anticipation that the audit would end soon. Not a nice experience. Read moreGenuine Hotels.com guest review
"Great place for a few nights"
This hotel facility was worth the ~$60 per night price tag. They were trying to upgrade an ancient wifi system so the connectivity was back and forth. The service was fantastic. Had I stayed longer, I think the desk workers might have learned my name as they had others who stayed there. I would definitely go again.Genuine Hotels.com guest review
"Useless wifi, No breakfast"
Room was ok, if not the cleanest. Beds were clean, but a bit hard and uncomfortable. Room had old motel smell. TV had limited channels and wasn't even a flat screen. Asked to switch rooms because first room had bent curtain rod and couldn't close drapes all the way. Disappointed to learn no continental breakfast included. They have wifi, but very difficult […] to connect to, and when you do, it's slower than dial up and pretty much useless. Had to resort to using my cellular Internet. Read moreGenuine Hotels.com guest review
The promise of free wifi was marred by broken connectivity and things were missing from the room. Overall, the experience was not bad.Genuine Hotels.com guest review
"many residents live here"
Many of the residents live at the hotel. The provided dishes were put away dirty and the carpet had a lot of stains. They only had one person working after hours and maintenance was not available after hours. Cigarette butts were everywhere. The tv was old and was missing the remote. The location was good and the bed was comfortable and the amenities […] were nice (basic electric stove). Read moreGenuine Hotels.com guest review
"No Internet Access - Promise Broken"
I needed Internet access for business. I got into the room about 8:30 AM and I could not connect to the Internet. I called the office and they said they knew there was a problem and would have it fixed by 10 AM. at 11:30 AM I call again and they said they didn't get to it yet but would by 3 PM because they were too busy at the front desk. I left the […] hotel about half later to continue my travels and had to find another business with Internet access to use. Read moreGenuine Expedia guest review
Response by Crossland Colorado Springs - Airport I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that the internet was not working for you during your stay and our team was not able to get it working for you. I am in the process of working with our internet provider to figure out what the issues are to get them fixed. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
It was good!Genuine Hotels.com guest review
"Carpets, toilet, door latch"
Carpet was filthy, toilet backed up often, door latch was not secure, screws stripped from the wall. Pitbulls everywhere, pets welcome sign in office, should say beware of pitbulls on grounds, in elevators, around corners! Will look for other extended stay hotels the next time we vacation in Colorado Springs...Genuine Hotels.com guest review
"good place to stay"
Great location, close to airport, shopping and tourist attractions, walking distance to 7-11, park across the street with playground and walking path. Bed was hard, room was adequate size for 1-2 people. Included kitchenette with dishes for 2. Gorgeous view of Pike's Peak from the side I was on. However, the free internet connection was extremely slow […] and almost non-existent on that side of the building. Staff was extremely friendly and helpful. Since this is an extended stay hotel, don't expect room service unless you stay longer than a week. I had to take out my own trash and make my own bed. :) Would probably stay again. Read moreGenuine Hotels.com guest review
As always I enjoyed my stay @ Crossland, the staff welcomes me as if I was a celebrity. I like that and I shall return thank-you!Genuine Hotels.com guest review
"Good thing they are hiring new housekeepers!!"
The room had not been cleaned well at all!! Seemed as though all that was done was a change the sheets and towels! The carpet was very stained but that is what you get I suppose when it is a long-term stay hotel and there are numerous kids in a room! I was on the first floor and the room above had numerous children. Ceilings are not very sound-proofed. […] The front desk was very friendly and helpful!! And the price plus location were good for me. I will be staying again. Read moreGenuine Hotels.com guest review
I was disappointed in my room, it needed to be updated, carpet, floors,mattress and bedding needs to be replaced.Genuine Hotels.com guest review
We ended up moving to a different hotel. The smell was terrible all over the property.Genuine Expedia guest review
Response by Crossland Colorado Springs - Airport Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies that the level of cleanliness was not in-line with our company's standards. To uphold these, we will be performing a deep cleaning on the entire property. Thank you very much for providing us with your feedback. If you have any additional feedback, we would like to hear it. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Awesome view of the mountains on the West side"
All I needed was a smoking room to stay in overnight. However, the refrigerator, stove top, and dishes came in handy.Genuine Hotels.com guest review
This place was horribleGenuine Hotels.com guest review
"You Get What You Pay For"
Bathroom light didn't work. There were crumbs in the bed. The Wifi didn't work, even after 20 mins of dealing with tech support. Good thing I didn't expect much for the price....Genuine Hotels.com guest review
"Find another hotel..."
Upon entering the room, I noticed it had a very musty smell to it. Behind the bathroom door I found used towels, along with hair, and nail clippings on the floor. The remote to the TV was missing the cover to the battery compartment. The night I checked in, there were several (2) small parties going on in the hotel. At no time did I observe hotel staff […] attempting to break up the activities or have the police address the issue. The room two doors down from mine had a female guest. Several times the first and second night during my stay, multiple men came and went from the room. The walls are paper thin. The closed stairwells are used by smokers to smoke out of the cold. On Sunday I found out that the hotel had double charged me. The second charge didn't match the charge I received from Hotels.com. Though it was taken care of first thing the next morning, it was still an inconvenience. From my observations and things I overheard; I believe there are drugs being sold from this hotel, prostitution is taking place here, and long term residents that are using the hotel for more than a good night’s sleep. This is not something I would expect from this hotel chain. I stay in hotels frequently due to my work. All and all, I can say this was the worst hotel experience I have ever had. Find another hotel. Read moreGenuine Hotels.com guest review
"Got what I paid for."
Room was clean and amenities were as advertised. Only complaint is that the walls seem thin. A lot of noise from adjacent rooms (next door and upstairs) as well as traffic from the street. I don't know if this is a high crime area or not but you need the room key (card) to get anywhere. The stairs/elevator access requires the key to open the doors. […] Even the office lobby is locked and needs room key to open. Phone outside office is needed to call attendant to check in. Read moreGenuine Expedia guest review
"hotel stay 3 nights"
The room.was smal.but adequate , but the cost was a little high for the room size . Also compplimentary coffee should not be charged to the room if stay is more than one night . Curtains did not close all the way for privacy due to improper mounting . Parking is as expected far from room . I also asked for a floor level room which DoD not happen . Don't […] know if this was because of booking web siteor the hotel itself. Read moreGenuine Hotels.com guest review
"clean quiet rooms, opposite outside"
I liked the exterior of the hotel. The office clerk was nice. The only real problem was the excessive amounts of "ladies of the night"and "johns" hanging around. Room was clean and well kept. It stayed pretty quiet until the night when a party and argument broke out.Genuine Hotels.com guest review
"Good value for the money"
We found this location very acceptable for the price. We were confortable since this room is more of a small studio than a motel room. 5 minutes from restaurants and ameneties was convenient too.Genuine Hotels.com guest review
"Great for Truck Drivers/Business Travel"
We are a moving company and we used this hotel for two of our drivers that were delivering in the area. This hotel was reasonably priced and located central to the airport. They were able to arrive late and get a goon night's rest. Thank you!Genuine Expedia guest review
We planned to spend two nights and then come back for an additional night before flying out. We got a room on the second floor and when we stepped off the elevator the entire floor was undergoing a complete model. We turned around and went back to the front desk to request a room on the first floor away from the chaos of the remodel. He gave us another […] room but when we opened the door we were surprised to find that a family was already staying in that room. We returned to the desk for a third time. Our third room was small and felt like a dorm room, not a comfortable hotel room but we were just ready to settle in. The shower rod was falling off the wall and the shower curtain was too short for the showrr so water flooded the bathroom when we bathed. The next morning I went to the lobby for the free continental breakfast to be great by all the workers standing around the food area and staring at me like a piece of raw meat. There was a pitcher of apple juice, a pitcher of orange juice, dry cereal, raw eggs but no way to cool them, a few powder donuts, a brown banana, some waffle mix and a waffle maker along with some coffee. My husband decided we were not spending anymore time there and we checked out of the room immediately and cancelled our reservation for the additional nights. Read moreGenuine Hotels.com guest review
I was very dissappointed in this hotel since I had seen it rated at 3.7 stars. When getting ready for bed, noticed that the sheets were not clean. Stains that I don't want to ask where they came from. No breakfast service. Poor construction because traffic, both people and cars came right through like you were walking on the highway or something. Staff […] was friendly, though. The shower stall was nice because I'm 6'1" and for a change the shower head was not the same height as my shoulders. Read moreGenuine Hotels.com guest review
"not the best but ok"
internet real slow, breakfast okGenuine Hotels.com guest review
While the room was clean and the hotel well maintained, the reservation we made wasn't the room we ended up getting. For those of us who still smoke and who make our reservations accordingly, it would be nice to actually get a smoking room. That was the only issue with the hotel. Other than that, nice place.Genuine Hotels.com guest review
night manager was excellent went out of his way to take care of usGenuine Hotels.com guest review
Needs Remodeling all around!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1Genuine Expedia guest review
Good area, friendly staff, clean, comfortable and priced right. If you are on a budget and looking for a fairly decent place to stay, this place fits the bill. I would definitely stay here again.Genuine Hotels.com guest review
Very comfortable and clean.Genuine Hotels.com guest review
Loved staying at the Crosslands! The kitchen offered us a cheaper route for food then having to eat out every meal, the hotel was clean, comfortable and well taken care of, and the service was wonderful!Genuine Hotels.com guest review
Not far away from the highway, clean, has a big laundry, nice shower, kitchenette with all equipment and even dish soup. There is an air conditioner, but the window can be open as well since it has a screen frame. We would like to stay there again next time.Genuine Hotels.com guest review
We only stayed for one night with pet accommodation on extra charge but minimal. The staff were not as friendly & not accommodating for clients request. We ask for additional pillow since there is only one for each of us, you need to get it from the front desk yourself. There seem to be no housekeeping people to do service. There was no breakfast, just […] coffee by the lobby and if you get lucky, and you're early, then you get some cookies to go with that coffee. The room was ok with mini kitchen stove ref & microwave along with kitchen wares a pot & pan.But for just 1 night stay we did not need to use them.They do not have ice makers in the hotel. The staff told us if you want ice you need to buy them from the nearest store. If you're staying for several days, the mini kitchen in the room will serve its purpose if you're the type that cooks and will save some money for eating out. Read moreGenuine Hotels.com guest review
"Awesome Customer Service"
I flew in from Virginia attempted to check in early. I was not able to check in early, and I was quite upset. I had been traveling since 3am EST and was in desperate need of a shower. The hotel allowed me to take a quick shower in their only clean room before I had to go to class. I found it to be the best customer service experience I have ever ha […] d. Read moreGenuine Expedia guest review
"Decent & convenient"
It irks me when people write a review and say the neighborhood is "Sketchy", I get there and the surroundings are exactly what you would expect when you book the cheapest hotel on hotels.com. It irks me even more when people say that and I notice black people are in the neighborhood. That does not make a neighborhood sketchy, friends. There are long-term […] guests in this hotel, and one was next door to me. He knocked on my door and asked me to let him know if at any time his music was too loud. When he had realized there was someone in the room, he had turned it down so I could no longer notice it. I got a great deal on this hotel in Colorado Springs, stayed for an additional night, and am very happy about it. Read moreGenuine Hotels.com guest review
GreatGenuine Hotels.com guest review
For the $$ this place is a great value. Even though the hotel seemed full the place was quiet! And that is important. Noi ice machine was no big deal to me. No shampoo means bring your own. Oh well, I'd stay there again and again.Genuine Hotels.com guest review
"cheap yet dirty"
The staff was friendly! But while checking in a fight was breaking out in the hallway! I feel sorry for the staff. I also found my room to be somewhat scary with the 2inch gapping hole under the door. Also found blood on the wall above the beds. Tv was unbelievably outdated! They need to upgrade for sure. Give props to the staff for friendliness and […] courtesy! Read moreGenuine Hotels.com guest review
"Super Studiohotel in der Nähe des Airport"
Ich war nach 2009 wiederum in diesem Studiohotel. Ich fand super toll, dass ich bei der Ankunft sofort mein Zimmer Nr. 202 erhielt. Es war alles super vorbereitet. Ich war sehr überrascht!!! Die Ausstattung ist natürlich 5 Jahre älter, aber soweit für den Preis passend. Eine Renovierung wir jedoch in max. 2 Jahren sinnvoll werden.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )