"A nightmare at Double Tree Hotel, Vancouver WA"
The room is fashionably designed and the bed is very comfortable but the hardware part is just cheaply done. We've heard very clearly from our upstairs neighbor walking around the room around midnight, which gave us a bad headache. When they were flushing the toilet, the noise was shocking loud, we thought we are going to have a flood from the ceiling. […] In the morning, when the room service knocked on our neighbor's door at 8 am I thought it's our door which woke me up. It was a nightmare to stay, we can't wait to check out, so we checked out at 9:30am. When we walked out the hotel, we see two big garbage bins ( from the back side building of the Sweet Tomato) right in front of the Double tree hotel, what a view!! The overall experience was awful and definitely not worth my $220 for a night. Read moreGenuine Hotels.com guest review
"Not a Hilton"
From the point I made my reservation to when I stayed there, the hotel had been bought out. At first they told me they would not honor my complimentary breakfast, which I had to call Hotels.com about & get them to honor. The cleanliness was less than perfect. I was expecting nicer linens, better furniture, etc. because it was a Hilton. At the end of […] the day, the breakfast had little selection (biscuits and waffles, the eggs, potatoes, bacon, sausage had all run out). Read moreGenuine Hotels.com guest review
Nice hotel and just across the river from Pdx. Only wish they had coffee available in the downstairs lobby for the early risers. I don't like to wake everyone up in the morning by making coffee in the room so I always go to the lobby. I had to walk 2 blocks to Starbucks.Genuine Hotels.com guest review
Disappointed that breakfast is $10 per person whereas competing hotels such as Hampton include breakfast.Genuine Hotels.com guest review
The hotel just changed to DoubleTree. We were told the rooms were updated. I see there was new carpet but some walls still had scuffed and chipped paint. I bet they will continue to improve. The staff could not be nicer. I would return just to have them show me their wonderful smiles again.Genuine Hotels.com guest review
"Great place to stay"
We enjoyed this hotel. The rooms were very nice and spacious. We booked when it was The Phoenix, but the ownership had changed to DoubleTree by the time of our actual stay. They are doing some remodelling and upgrades (room thermostats and gym expansion etc), so I expect it will be even nicer the next time we stay.Genuine Hotels.com guest review
Overall it sounds like the Phoeinix having changed hands just as we were checking in so it did cause some confusion for my out of town guests, since the sign change was early and caused some actual location confusion on the gps and visual signage. The only bad thing now is that they are charging for breakfast on the cheap bookings.Genuine Hotels.com guest review
"Close to restaurants and easy access to freeway"
The hotel was very clean and close to Sweet Tomatoes and Applebees, plus a lot of strip malls. We received chocolate chip cookies upon our arrival, which were very tasty! We were gone 90% of the time traveling, so we didn't get to experience the hotel eminities. We arrived quite late and they were full, so they booked us into a suite instead of a normal […] room. The room had micro wave, fridge, and TV and phone in both bedrooms as did our parents room. Watch out for that high curb when you exit the hotel. A lot of cars have become victim to that drop off to the street. City problem that should be addressed. We'd stay again! Read moreGenuine Hotels.com guest review
We had a different situation, as the ownership/name of the hotel changed the day before we arrived. A couple of things about this, we were not notified that the hotel was different (so when we arrived we were confused that the hotel was a Doubletree) also because of this they were remodeling and fixing rooms, the room next to us was being painted and […] it smelled pretty bad the first night of our stay. The people at the front desk when we initially got there were really rude and not at all helpful but the remainder of the time they were really good. Read moreGenuine Hotels.com guest review
"horrible customer service"
They are doing construction at this hotel which was no big deal. The problem was the people above us running around their room all night. I called the front desk twice, at 1230 and at 3, and nobody answered. When I checked out I waited for 10 minutes before anyone came to the desk. Customer service was horrible, will not return.Genuine Hotels.com guest review
Very friendly and helpful staff with a room that was newly remodeled! Wonderful experience!Genuine Hotels.com guest review
The hotel was under extensive renovation so there were some dust issues and people (workers) all over the place; however, our room was awesome. Very nice decor, comfortable beds and pillows and the room was spacious. The bathroom (shower) hardware needed some updating but overall, it was great. Breakfast was decent so no complaints. Close to the airport […] and activities that we wanted to do. I would definitely stay there again! Read moreGenuine Hotels.com guest review
"Worked for my needs"
Looks like they are in a transition to upgrade, area was clean for the most part. Beds were very comfortable and plenty of space in the rooms. Evening desk clerk could more professional.Genuine Hotels.com guest review
"Newly Renovated Rooms"
With newly renovated rooms and super comfy beds, this is a gem of a hotel, with an excellent location in the Vancouver suburbs.Genuine Hotels.com guest review
Hotel in process of changing to hilton brand. Most rooms renovated. Bed and pillows excellent. Lobby in progress of being renovated. Morning breakfast had good variety. Quite surroundings close to many restaurants.Genuine Hotels.com guest review
It was great went to grand daughters high school Graduation, the Phionex Inn has been bought out by Hilton Doubletree they are in the middle off changing over and remodeling but it is been done in a way that it does not desturb any one at all, a real nice stay and the future Hilton looks like a real great improvement. We will stay there again for s […] ure. Read moreGenuine Hotels.com guest review
"Nice and Cozy"
The large desk was perfect for getting a little work done on the sly.Genuine Hotels.com guest review
"Good proximity to I- 205, other services."
We have stayed at this hotel several times previously. It is well located with plenty of restaurants, stores, etc. nearby. It is also not far from Peace Health Medical Center. Mindful that the hotel is undergoing renovation, I think they aren't paying attention to the details. Room decor is plain black/tan bland. Room had not been vacuumed well, debris […] from carpet install & food crumbs between the beds. No soap. No coffee cups or coffee at breakfast. Had to go to front desk and ask. Not likely we will return. Read moreGenuine Hotels.com guest review
this is our second stay we came back because we moved to the area and were happy the first time we stayed as well as this time.Genuine Hotels.com guest review
Convenient location (destination: Portland). Hotel is changing ownership/name and is in mid-construction. Was not bothered by construction at all in the room. Stayed in an upgraded room which was very comfortable. Hallways were a bit dirty, especially stairwells. A 'pardon our construction' sign was leaning against a wall and couldn't be seen. A simple […] curtain hiding construction sites would have improved the ambiance 100% (for continental breakfast area). For a continental breakfast, it was actually quite good. Read moreGenuine Hotels.com guest review
It was being turned into a Double Tree by Hilton. The vanity being in the room, isn't that great. You wake the whole room up each time you want to use the sink.Genuine Hotels.com guest review
Great hotel, great staffGenuine Hotels.com guest review
"Very pleasant stay!"
The room was huge, the bed was soft and comfy, and breakfast was fantastic. I wish this had been our stay for our whole trip. Highly recommended!Genuine Hotels.com guest review
"Beautiful Newly Remodeled Rooms!"
This hotel is in the middle of being remodeled. The lobby looks nice and the newly remodeled rooms are gorgeous! The second floor was under construction but the third floor which is finished is very modern and looks great! We loved our room and have no complaints.Genuine Hotels.com guest review
Was very impressed clean hotel and staff was amazing. I had some surgery me they made arrangements for me to have a wheel chair and the lady at the front desk even wheeled me to my room.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Vancouver Wow! Thank you for such a wonderful review of our property and I am so happy to hear that we were able to accommodate you after your surgery! We look forward to seeing you again if you ever travel back this way.
"A walking distance to seafood restaurant etc"
Delicious buffet breakfast, indoor pool and spa, free gym. Hotel is currently undergoing few upgrade changes. Handicap parking available at both entrances.Genuine Expedia guest review
"Very nice hotel"
I was pleasantly surprised with the room size and cleanliness. The full hot breakfast was good alsoGenuine Hotels.com guest review
"Remodeling to a Double Tree"
New rooms are nice, but could use a thorough post-construction clean. Very comfortable.Genuine Expedia guest review
This property is being remodeled and it needs it. The carpet in our room was badly stained and the sofa was a bit sunken, but the bedding was comfortable. The location is very handy for the airport and has easy access to I-205. The staff were friendly and helpful. The breakfast features both waffles (my favorite) and hot items. I'd definitely stay here […] again after the renovation is complete. Read moreGenuine Hotels.com guest review
"Perfect for coming and going to Shared Services ce"
Hotel was comfortable, located 2 miles from.where I was attending a conference. Staff were friendly and accommodating. Nuce filtered water station available. Beds were comfy, pool and sauna were quiet. Lots of restaurants and a cinema within walking distance.Genuine Hotels.com guest review
Need additional trash cans in room.Genuine Hotels.com guest review
"Next best thing to your own bed!"
Nice quiet neighborhood, and beautiful lobby and room. The breakfast was good, too; nice variety. The staff were friendly and helpful. The mattress and pillows were just right! I can't think of a thing I would change!Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Wow, thank you for the kind words! I'm so happy to hear that you enjoyed your stay. We look forward to the opportunity of having you back again soon. Thank you again.
A really nice surprise. In the middle of a remodel and we got a brand new room. The staff was super helpful, even checking in at 11pm.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Thank you for your kinds words. I'm so glad to hear you enjoyed your stay. More updates are coming as we work through this renovation. I hope you'll come back and see the bar and new lobby! Thank you again.
Free breakfast. .centrally located...could use more parking...good value..pool..jacuzzi. .adult hours...kid hours..Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Vancouver I'm so happy to hear you enjoyed your stay, thank you! We will have some parking free up to the right of the front entrance upon the completion of our renovation, stay tuned! Thank you again.
"Re-model in Work"
Hotel being re-modeled to be taken over by the Hilton chain, so signs of construction all over the place. Staff was freindley and helpful. Breakfast was limited but OK for the price range of this hotel per night.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Vancouver I'm glad to hear that our staff made a positive impression. Great customer service is the most important thing in my opinion and even when achieved is still something the property has to work at consistently. Please stay tuned for a renovated and improved food & beverage product as we transition. Thank you.
The room was comfortable and quiet although generally showing the wear and tear of it's age. The hotel is being remodeled so there was lots of construction activity. The internet was out for the last 24 hours of my stay. The staff "forgot" to give me a discount for the no-internet situation.Genuine Expedia guest review
"Best rooms ever...Like a studio suite."
This is our 3rd stay at a Phoenix Inn, the second at this one. These are GREAT hotels...a GREAT value. The rooms are VERY livable...divided by a half-wall/kitchen counter with fridge and microwave. One half is the sleeping area, the other half a living area with sofa, cocktail table and desk. Very thoughtfully and efficiently configured. The included […] breakfast adds to the value...a nice array of both hot and cold foods, including sausage and eggs. We will always make it a point to stay at a Phoenix Inn when possible. Read moreGenuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Maurice, Thank you for the feedback. I'm so happy to hear that you enjoyed your stay and that you've stayed with us before. Keeping a return guest happy is truly the measure of performance for us. I hope that you'll come back after renovation is complete to see the new furniture and other improvements in the room and that your feedback is equally positive. Thank you again.
"This is my 4th stay here."
This is the 4th time in 4 months I have stayed here. Will be nice when the construction is finished. The staff tries hard not to let the construction interfere with their guests. But, it is noticeable. Breakfast was fresh. The housekeeping staff is always are so nice and professional. Price is always reasonable.Genuine Expedia guest review
"Older Hotel, Great staff!"
The staff were very helpful and friendly. The Hotel seemed a bit on the old side but well maintained. My children loved the cookies at 3pm and the indoor swimming pool!! Housekeeping always arrived early and did a good job of making sure the room was clean and ready for our next night. I would stay again but hope they would update just a bit.Genuine Hotels.com guest review
"clean and efficient"
It's all you would hope and expect - affordable, clean, and easyGenuine Expedia guest review
"fifth time staying here"
I am still confused regarding the Blue star jitney from PDX to and from the hotel. I would appreciate getting that straight, although the good news was that I was told I would have to pay half the fare back to PDX ($12.50) and the next morning I was told no it was free. I had to pay $25 to get from PDX to the hotel as I reserved through Expedia.Genuine Expedia guest review
This hotel was in a convenient location for us. It was clean and comfortable and quiet. The staff were helpful and friendly. We were going to the Portland Zoo and the clerk even printed out a map for us. The surrounding neighborhood is good with gas stations and a couple of good restaurants just across from the parking lot of the hotel. The price was […] good and we would definitely stay again. Read moreGenuine Hotels.com guest review
This was my second stay at the hotel. Both times it has been quiet, clean, and comfortable. We will definitely stay there again when we go to Vancouver.Genuine Expedia guest review
"reasonable price for this hotel"
well, it is not that clean but they do well by odor of the hotel ! you can smell good odor directly when you enterGenuine Expedia guest review
"Use to be a very nice hotel."
We were given a room that was scheduled to be renovated. We stayed they in Nov 2013 and had a worse room. Expedia did not indicate that the room and hotel was under a major renovation and a change of hotel name/ownership. In the past this hotel is very close to where we like to stay. In excellent condition the price and facilities are very good for […] the price. But it is not worth the price with all the renovations going on. It is difficult to change hotels when you get there. Expedia should have told us about the renovation or given us a price reduction. The hotel has their room rated green, yellow, red and black. Last time we had red this time yellow. Read moreGenuine Expedia guest review
the room that we got was great except the shower head .. it's in a great location ... close to a lot of food places....check out is at noon ...the bed is very comfy..would definitely stay again .. wanted to stay double nights but place was totally booked :(Genuine Hotels.com guest review
First impression with the hotel lobby was great. The staff was friendly, efficient and the place was nice and clean. The room was perfect and convenient with the fridge and microwave. The carpets could have been cleaner and the breakfast needed more variety and flavors but I loved staying here for 4 nights. The beds were super comfy! Definitely stay […] here again. Read moreGenuine Hotels.com guest review
"Great place for a family stay!"
This was the perfect hotel for a quick weekend getaway. Our room was clean and comfortable. The staff were very friendly. The front desk clerk was chatty and nice and the maids said "hello" to us as we passed them in the morning. The breakfast buffet had a large assortment of warm and cold items and the gal who replenished the buffet line was really […] working hard. As busy as she was, she still managed to ask people how they were and if the food was tasting good. The indoor pool and hot tub was great for the kids. Hotel had many restaurant and retail options nearby and was a close commute to Portland. Overall good experience! Read moreGenuine Hotels.com guest review
"Lovely stay, As Always"
They are in the midst of renovation, and the carpeting in our room needed replacing, but it was clean, quiet and comfortable, which is what I want in a hotel. The staff was friendly, the maid service good and unobtrusive, and the bed was fabulous. As a matter of fact, after staying here several years ago, we asked the front desk for the brand name of […] the mattress and bought one for our home. My only cavil was that the tables in the breakfast room needed wiping a couple times when we went down for breakfast. But the breakfast is good, and they WERE busy. Read moreGenuine Hotels.com guest review
It was very comfortable and cozy. Felt like home.Genuine Hotels.com guest review
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