Overall it sounds like the Phoeinix having changed hands just as we were checking in so it did cause some confusion for my out of town guests, since the sign change was early and caused some actual location confusion on the gps and visual signage. The only bad thing now is that they are charging for breakfast on the cheap bookings.Genuine Hotels.com guest review
"Close to restaurants and easy access to freeway"
The hotel was very clean and close to Sweet Tomatoes and Applebees, plus a lot of strip malls. We received chocolate chip cookies upon our arrival, which were very tasty! We were gone 90% of the time traveling, so we didn't get to experience the hotel eminities. We arrived quite late and they were full, so they booked us into a suite instead of a normal […] room. The room had micro wave, fridge, and TV and phone in both bedrooms as did our parents room. Watch out for that high curb when you exit the hotel. A lot of cars have become victim to that drop off to the street. City problem that should be addressed. We'd stay again! Read moreGenuine Hotels.com guest review
We had a different situation, as the ownership/name of the hotel changed the day before we arrived. A couple of things about this, we were not notified that the hotel was different (so when we arrived we were confused that the hotel was a Doubletree) also because of this they were remodeling and fixing rooms, the room next to us was being painted and […] it smelled pretty bad the first night of our stay. The people at the front desk when we initially got there were really rude and not at all helpful but the remainder of the time they were really good. Read moreGenuine Hotels.com guest review
"horrible customer service"
They are doing construction at this hotel which was no big deal. The problem was the people above us running around their room all night. I called the front desk twice, at 1230 and at 3, and nobody answered. When I checked out I waited for 10 minutes before anyone came to the desk. Customer service was horrible, will not return.Genuine Hotels.com guest review
Very friendly and helpful staff with a room that was newly remodeled! Wonderful experience!Genuine Hotels.com guest review
The hotel was under extensive renovation so there were some dust issues and people (workers) all over the place; however, our room was awesome. Very nice decor, comfortable beds and pillows and the room was spacious. The bathroom (shower) hardware needed some updating but overall, it was great. Breakfast was decent so no complaints. Close to the airport […] and activities that we wanted to do. I would definitely stay there again! Read moreGenuine Hotels.com guest review
"Worked for my needs"
Looks like they are in a transition to upgrade, area was clean for the most part. Beds were very comfortable and plenty of space in the rooms. Evening desk clerk could more professional.Genuine Hotels.com guest review
"Newly Renovated Rooms"
With newly renovated rooms and super comfy beds, this is a gem of a hotel, with an excellent location in the Vancouver suburbs.Genuine Hotels.com guest review
Hotel in process of changing to hilton brand. Most rooms renovated. Bed and pillows excellent. Lobby in progress of being renovated. Morning breakfast had good variety. Quite surroundings close to many restaurants.Genuine Hotels.com guest review
It was great went to grand daughters high school Graduation, the Phionex Inn has been bought out by Hilton Doubletree they are in the middle off changing over and remodeling but it is been done in a way that it does not desturb any one at all, a real nice stay and the future Hilton looks like a real great improvement. We will stay there again for s […] ure. Read moreGenuine Hotels.com guest review
"Nice and Cozy"
The large desk was perfect for getting a little work done on the sly.Genuine Hotels.com guest review
"Good proximity to I- 205, other services."
We have stayed at this hotel several times previously. It is well located with plenty of restaurants, stores, etc. nearby. It is also not far from Peace Health Medical Center. Mindful that the hotel is undergoing renovation, I think they aren't paying attention to the details. Room decor is plain black/tan bland. Room had not been vacuumed well, debris […] from carpet install & food crumbs between the beds. No soap. No coffee cups or coffee at breakfast. Had to go to front desk and ask. Not likely we will return. Read moreGenuine Hotels.com guest review
this is our second stay we came back because we moved to the area and were happy the first time we stayed as well as this time.Genuine Hotels.com guest review
Convenient location (destination: Portland). Hotel is changing ownership/name and is in mid-construction. Was not bothered by construction at all in the room. Stayed in an upgraded room which was very comfortable. Hallways were a bit dirty, especially stairwells. A 'pardon our construction' sign was leaning against a wall and couldn't be seen. A simple […] curtain hiding construction sites would have improved the ambiance 100% (for continental breakfast area). For a continental breakfast, it was actually quite good. Read moreGenuine Hotels.com guest review
It was being turned into a Double Tree by Hilton. The vanity being in the room, isn't that great. You wake the whole room up each time you want to use the sink.Genuine Hotels.com guest review
Great hotel, great staffGenuine Hotels.com guest review
"Very pleasant stay!"
The room was huge, the bed was soft and comfy, and breakfast was fantastic. I wish this had been our stay for our whole trip. Highly recommended!Genuine Hotels.com guest review
"Beautiful Newly Remodeled Rooms!"
This hotel is in the middle of being remodeled. The lobby looks nice and the newly remodeled rooms are gorgeous! The second floor was under construction but the third floor which is finished is very modern and looks great! We loved our room and have no complaints.Genuine Hotels.com guest review
"Very nice hotel"
I was pleasantly surprised with the room size and cleanliness. The full hot breakfast was good alsoGenuine Hotels.com guest review
This property is being remodeled and it needs it. The carpet in our room was badly stained and the sofa was a bit sunken, but the bedding was comfortable. The location is very handy for the airport and has easy access to I-205. The staff were friendly and helpful. The breakfast features both waffles (my favorite) and hot items. I'd definitely stay here […] again after the renovation is complete. Read moreGenuine Hotels.com guest review
"Perfect for coming and going to Shared Services ce"
Hotel was comfortable, located 2 miles from.where I was attending a conference. Staff were friendly and accommodating. Nuce filtered water station available. Beds were comfy, pool and sauna were quiet. Lots of restaurants and a cinema within walking distance.Genuine Hotels.com guest review
Need additional trash cans in room.Genuine Hotels.com guest review
"Next best thing to your own bed!"
Nice quiet neighborhood, and beautiful lobby and room. The breakfast was good, too; nice variety. The staff were friendly and helpful. The mattress and pillows were just right! I can't think of a thing I would change!Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Wow, thank you for the kind words! I'm so happy to hear that you enjoyed your stay. We look forward to the opportunity of having you back again soon. Thank you again.
A really nice surprise. In the middle of a remodel and we got a brand new room. The staff was super helpful, even checking in at 11pm.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Thank you for your kinds words. I'm so glad to hear you enjoyed your stay. More updates are coming as we work through this renovation. I hope you'll come back and see the bar and new lobby! Thank you again.
"Best rooms ever...Like a studio suite."
This is our 3rd stay at a Phoenix Inn, the second at this one. These are GREAT hotels...a GREAT value. The rooms are VERY livable...divided by a half-wall/kitchen counter with fridge and microwave. One half is the sleeping area, the other half a living area with sofa, cocktail table and desk. Very thoughtfully and efficiently configured. The included […] breakfast adds to the value...a nice array of both hot and cold foods, including sausage and eggs. We will always make it a point to stay at a Phoenix Inn when possible. Read moreGenuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Maurice, Thank you for the feedback. I'm so happy to hear that you enjoyed your stay and that you've stayed with us before. Keeping a return guest happy is truly the measure of performance for us. I hope that you'll come back after renovation is complete to see the new furniture and other improvements in the room and that your feedback is equally positive. Thank you again.
"This is my 4th stay here."
This is the 4th time in 4 months I have stayed here. Will be nice when the construction is finished. The staff tries hard not to let the construction interfere with their guests. But, it is noticeable. Breakfast was fresh. The housekeeping staff is always are so nice and professional. Price is always reasonable.Genuine Expedia guest review
"Older Hotel, Great staff!"
The staff were very helpful and friendly. The Hotel seemed a bit on the old side but well maintained. My children loved the cookies at 3pm and the indoor swimming pool!! Housekeeping always arrived early and did a good job of making sure the room was clean and ready for our next night. I would stay again but hope they would update just a bit.Genuine Hotels.com guest review
"clean and efficient"
It's all you would hope and expect - affordable, clean, and easyGenuine Expedia guest review
"fifth time staying here"
I am still confused regarding the Blue star jitney from PDX to and from the hotel. I would appreciate getting that straight, although the good news was that I was told I would have to pay half the fare back to PDX ($12.50) and the next morning I was told no it was free. I had to pay $25 to get from PDX to the hotel as I reserved through Expedia.Genuine Expedia guest review
This hotel was in a convenient location for us. It was clean and comfortable and quiet. The staff were helpful and friendly. We were going to the Portland Zoo and the clerk even printed out a map for us. The surrounding neighborhood is good with gas stations and a couple of good restaurants just across from the parking lot of the hotel. The price was […] good and we would definitely stay again. Read moreGenuine Hotels.com guest review
This was my second stay at the hotel. Both times it has been quiet, clean, and comfortable. We will definitely stay there again when we go to Vancouver.Genuine Expedia guest review
"reasonable price for this hotel"
well, it is not that clean but they do well by odor of the hotel ! you can smell good odor directly when you enterGenuine Expedia guest review
"Use to be a very nice hotel."
We were given a room that was scheduled to be renovated. We stayed they in Nov 2013 and had a worse room. Expedia did not indicate that the room and hotel was under a major renovation and a change of hotel name/ownership. In the past this hotel is very close to where we like to stay. In excellent condition the price and facilities are very good for […] the price. But it is not worth the price with all the renovations going on. It is difficult to change hotels when you get there. Expedia should have told us about the renovation or given us a price reduction. The hotel has their room rated green, yellow, red and black. Last time we had red this time yellow. Read moreGenuine Expedia guest review
the room that we got was great except the shower head .. it's in a great location ... close to a lot of food places....check out is at noon ...the bed is very comfy..would definitely stay again .. wanted to stay double nights but place was totally booked :(Genuine Hotels.com guest review
First impression with the hotel lobby was great. The staff was friendly, efficient and the place was nice and clean. The room was perfect and convenient with the fridge and microwave. The carpets could have been cleaner and the breakfast needed more variety and flavors but I loved staying here for 4 nights. The beds were super comfy! Definitely stay […] here again. Read moreGenuine Hotels.com guest review
"Great place for a family stay!"
This was the perfect hotel for a quick weekend getaway. Our room was clean and comfortable. The staff were very friendly. The front desk clerk was chatty and nice and the maids said "hello" to us as we passed them in the morning. The breakfast buffet had a large assortment of warm and cold items and the gal who replenished the buffet line was really […] working hard. As busy as she was, she still managed to ask people how they were and if the food was tasting good. The indoor pool and hot tub was great for the kids. Hotel had many restaurant and retail options nearby and was a close commute to Portland. Overall good experience! Read moreGenuine Hotels.com guest review
"Lovely stay, As Always"
They are in the midst of renovation, and the carpeting in our room needed replacing, but it was clean, quiet and comfortable, which is what I want in a hotel. The staff was friendly, the maid service good and unobtrusive, and the bed was fabulous. As a matter of fact, after staying here several years ago, we asked the front desk for the brand name of […] the mattress and bought one for our home. My only cavil was that the tables in the breakfast room needed wiping a couple times when we went down for breakfast. But the breakfast is good, and they WERE busy. Read moreGenuine Hotels.com guest review
It was very comfortable and cozy. Felt like home.Genuine Hotels.com guest review
"Weekend visit with my fiancée"
The hotel staff during checkin were amazing. The lady that checked us in was extremely friendly & accommodating.Genuine Expedia guest review
Nice hotel, they were doing renovations when we stayed though. So if you want complete quiet ask the front desk people before you if they are still doing renovations on the third floor.Genuine Hotels.com guest review
"Reserved for Kings bed, They gave me queen size."
I reserved king size bed, they gave me queen size bed. I am not handicap, they gave me a handicap room that is next to the elevator, people speak loudly, I cannot sleep. Very unhappy. there's spider in the room. I lived in room 212.Genuine Hotels.com guest review
"Hotel Vancouver, WA"
Hotel is being remodeled so we would give it another chance. The room had an unpleasant odor. We had to ask three times for a remote for the tv. The breakfast was not that good. The frozen potatoes were not very good and the selection was limited.Genuine Expedia guest review
"Ok budget hotel"
The hotel was ok. What expedia & the hotel's website do not state is a roll away bed is NOT available in a double queen room. Fire restrictions. We could not get a roll away for our son and could not change rooms so our teenage son had to sleep on the floor for 2 nights. Who wants to sleep on a hotel carpet?Genuine Expedia guest review
The carpet in the room was very dirty and stained in a lot of places. Also, the room was just dated and things just had a lot of wear. The employee said they are in the process of refurbishing, because a new hotel chain bought them out. Another thing that was frustrating was that when trying to call the front desk the phone just rang and rang and nobody […] would answer, so she was always away from front desk area. Read moreGenuine Hotels.com guest review
The room was very comfortable with two TVs. But the rug was badly stained just about everywhere.Genuine Expedia guest review
Hotel is a little older but they have started renovations and the price was great. Close to restaurants, shopping and coffee shops. Breakfast wasn't my favorite: eggs dry, not much for choices. Went elsewhere to eat. Beds were comfortable and room was clean.Genuine Hotels.com guest review
My stay was fantastic at Phoenix Inn and Suites. The staff were very accommodating and friendly. The room met all expectations. The breakfast wasn't special, but was at least as good as your typical hotel breakfast. The location was convenient to area shopping, the Gorge, and getting to and from Portland. It's about 20 to downtown Portland.Genuine Hotels.com guest review
Convenient and easy to access. The staff was very good. Breakfast was lacking as food was stale and the juice machine and coffee ran out.Genuine Hotels.com guest review
"Friendly and helpful associates, clean rooms!"
Everything was as expected and better. The room was clean and very comfortable. I forgot toothpaste and when I called the front desk they were ready to help. The gals at the front desk were extremely helpful and super friendly. I am moving up to this area from Southern Oregon, and when I have family come from out of town (that don't stay with me) I […] will most definitely recommend them to stay here. Read moreGenuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Thank you so much for your positive remarks. I'm so glad to hear you enjoyed your stay. I will share these comments with my team. Please do send your family to us and hopefully they'll get to see the updates to the rooms and public spaces we're working on now. Thank you again!
"Great stay for an awesome price!"
I really enjoyed my stay at the Phoenix Inn. We had to stay somewhere before an early morning event in Vancouver and this hotel was close enough to it but for a great price. It was very close to many restaurants and this was very convenient. The bed was very comfortable. I would definitely stay there again and recommend this hotel to others.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Thanks L.S. for your comments. Yes, we are convenient aren't we! Many a time have I walked across the stree to McGrath's or Sweet Tomatoes for lunch and in the next couple months we'll have our own bar & bistro with panini's and other items so you won't need to leave the hotel at all for lunch. I hope you'll come back and experience it. Thank you again.
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