"Nice, but was given smaller bed than paid for"
The hotel and the rooms were pretty nice at this hotel. The design was current and the bed, furniture and layout were comfortable. However, we did not check in until about 9pm and were given a handicapped room with a queen bed, even though we had paid for a king size bed room through expedia. We were too tired to deal with it that night and thought […] it must have been a mistake so I asked for a discount the next morning at checkout since we did not get the larger bed we paid for. We were told they had overbooked and they were well within their rights to downgrade us and that since we had paid through expedia they wouldn't give us a discount. So if you book through expedia, make sure to check in early to avoid getting 'bumped' for walk in customers. Also, the hotel isn't visible from the street so make sure to watch the street numbers. Read moreGenuine Expedia guest review
"Seclusion amid urban area"
It was easy to find and on relatively quiet streets, surrounded by a neatly landscaped office complex.Genuine Expedia guest review
"Really, really disappointed."
The manager explained to me that the hotel has been sold to Doubletree, and it seems obvious that the current owners have decided to not invest another dime into upkeep in the hotel. My room reeked of carpet deodorizer. Considering that the carpet in the room was visually filthy, it seemed obvious that they were dumping deodorizer powder on the carpet […] rather than cleaning it. I was afraid to remove my shoes during a 3-day stay. I asked for another room and was told that they were pretty much all in that condition. Maybe consider this property after it changes to Doubletree, but not before! Read moreGenuine Expedia guest review
"Second stay and will do a third!"
Stayed there same time of year in 2011 for the birth of my Grandson. This time it was for his 2nd birthday plus in route to AZ. Love the place and the salad bar next door was very good as was the breakfast.Genuine Hotels.com guest review
"Great location to Vancouver mall and events."
The Vancouver Inn was so dirty. Our first room stunk really bad and the floor and bed cover had stains. Went down and requested a new room, we didn't feel like we would not get some kid of bug bites or creatures crawling on us during the night. The second room had a slight smell and coffee stains all over the floor. I think I have been to a Motel 6 […] with the rooms looking much better Read moreGenuine Expedia guest review
"Great helpful friendly staff!"
Every person was soo helpful and went out of their way to make our stay great. The hotel could of provided 3 towels since we are three who are staying there. Acacia at the front desk took care of Expedia's mistake by not sending the hotel the reservation info. She called Expedia for us, and got the situation straightened out. She was very friendly and […] helpful. A great person to have helping people! Another great person helping us with our stay was Josh. Josh helped us late night get our TV set up when we were unable to figure out how to change the input selection. Josh was also there in the early morning for continental breakfast taking care of soo many people. So friendly and helpful. Such a hard worker, working so many hours and able to maintain a great attitude. Credit should be given to these two as they are truly putting heart into their work. Read moreGenuine Expedia guest review
"Not As Good as Last TIme"
We stqyed here several times before, but this time it was not has clean and the breakfast had fewer choices. The carpet in our room was very dirty and I thought it was because we had a doggy-room, but then I noticed that the dining room carpet was dirty too. We'll likely not stay again.Genuine Expedia guest review
Great value. Nice property. Good breakfast Very clean and well maintained. Comfortable beds!!!Genuine Hotels.com guest review
"Questionable atmosphere re. safety"
During last stay there was a young male guest or hotel visitor using the computer and then loitering in lobby, who directed intimidating gestures at a senior male guest who had inquired about when the computer would be free. This took place in front of the evening front desk clerk who may or may not have observed it. The intimidated guest was made to […] feel uncomfortable enough to check out as soon as he was able to do so without losing his pre-paid reservation. It is unlikely that he or I will return to this hotel Read moreGenuine Hotels.com guest review
air conditioner and refrigerator were noisy. The handle on the sink was broken and difficult to turn off (I reported this as something that needed maintenance)Genuine Expedia guest review
stayed here before and would definitely stay againGenuine Hotels.com guest review
"Easy to find and pleasant experience"
The hotel is easy to find, walking distance to Appleby's, and very nice size rooms. Had the single king bed. Only noises heard were the neighboring doors slamming shut. Continental breakfast downstairs was incredible. Lots to choose from. Pool is medium size, and includes a small Jacuzzi. Parking lot was a bit small, so if you check in late you may […] be scrambling for a spot. Maids knock on doors, so if you don't want to be disturbed before checkout, hang the sign. Bathroom sink and vanity were separate from toilet and shower, which has it's ups and downs. Shower was incredible. Great water pressure, arm room, and plenty of shelf space for toiletries. The only thing I like is the bathroom fan to add noise while I slept - but the fan comes with the bright bathroom light, so I had to close the door part way. Other than that, very pleasant hotel. I will stay again. Read moreGenuine Expedia guest review
For the price, it was an excellent value. Close to the freeway - making Portland very accessible. We would stay there again.Genuine Hotels.com guest review
"Clean, Great location"
We had a really great experience at this hotel and it's in a great location. It is near a few restaurants and grocery stores. Our room was clean and the décor was nice. The continental breakfast was good especially when they had biscuits and gravy in the menu.Genuine Expedia guest review
The room was acceptably clean, and nicely spacious, but the rest of the hotel was sub-par. I wouldn't call the public areas dirty, but they were less than clean. Staff was trying to be friendly, but seemed to be at a loss, as if inadequately trained and less than professional. The breakfast was a disaster -- not-even-lukewarm gravy and sausage the first […] day, literally half-frozen potatoes the second, warm yogurt the third -- we ended up going out for breakfast the last day. The location is great for us, and staying here won't kill you, but we'll look for something else next time. Read moreGenuine Hotels.com guest review
"Not What It Used To Be"
I walked into my room and walked back out. It's been 4 yrs since my last visit - It's not what it used to be. I booked another hotel. Apparently its been bought out and will be refurbished into a Double Tree.Genuine Hotels.com guest review
"Convenient to airport. Clean and quiet."
I stayed at the hotel for two nights in late August. The room was very spacious and quiet. I appreciated that they were environmentally conscious.Genuine Expedia guest review
"Comfortable Room and Bed"
The hotel was quiet, clean and well kept up. Our room was both comfortable and clean. However, the carpet was quite old and needs replacing/updating.Genuine Expedia guest review
"location, location, location"
Had a nice stay however, it was good i'm a sound sleeper as my room was across from the Ice and beverage machines. All night long people would get ice and something to drink. I noticed a lot of talking as people were waiting for their turn. Also, heard others comment on be located just outside of the elevators, again people talking while waiting.Genuine Hotels.com guest review
"Great place to stay; close to the airport"
We had a very nice stay; especially appreciated that the hotel has breakfast and guest laundry facilities...very family friendly.Genuine Hotels.com guest review
I have stayed at the Phoenix many times this is the first time I've found the hotel to have filthy carpets. The hall ways had black dust bunnies collecting under all the maintenance doors, all the edges had visible dirt the stair ways where in the same condition. All the rooms have a dark wood door sills and dust was visible on every one of them at […] the edges. My room had heavy black fluid spots on the carpets. The sheets were ill fitting. This has not been the best experience and I'm not sure we will return as we have in the past. On the upside the staff is friendly and ready to help when asked. Also, the beds have always been fairly comfortable and still are. We did let the front desk know as we where leaving about a couple of maintenance issues I hope they care of them. The outside grounds are pleasing to the eye. Read moreGenuine Hotels.com guest review
"Beyond my expectations"
Had a leather sofa in the room, two LCD TVs. Very Clean.Genuine Expedia guest review
Service was excellent. Very clean place. Nice location outside of downtown PortlandGenuine Hotels.com guest review
"Bang for the Buck !"
I was concerned when I read some negative reviews, but am of the opinion now that they were greatly exagerated. I paid $53 a night with my savvy travel skills. 2 and 1/2 stars if acurate for this place. You get the breakfast, I've had better, but have also seen much worse. It is what it is, OK, acceptable The pool and spa had very clean water. We […] have two kids and stay in a lot of hotels. This is a Plus ! Staff was awesome, very helpful (got cookies, let us use plates and silver when our food delivery guy forget them, printed out directions for us, gave helpful dinner suggestion) Book It ! Read moreGenuine Expedia guest review
"Need to upgrade pillows"
Feather/down-like pillows don't seem to quite cut it. Stack 2 on top of each other and squish they go down in 30 seconds. Combined with the roar of the a/c unit directly next to the bed the sleep was not as great as I would've liked. The overall room was fine though.Genuine Hotels.com guest review
"Quiet and close to family and restaurants"
Second visit and we were very satisfied. Complimentary breakfast was very good. Rooms do need a luggage rack. Very convenient to most everything.Genuine Hotels.com guest review
"good value for price"
We often stay here when visiting family in Portland. Always a good experience. For a family of 5, the price is good (and includes a decent buffet breakfast). Location is easy on/off I-205 and has Trader Joes, Fred Meyer, WalMart, Vancouver Mall & IKEA / Cascade Station all very close by. Staff is always friendly. Kids love the indoor pool & hot tub […] . Read moreGenuine Hotels.com guest review
We asked for a quiet room away from the elevator, which we received. Then we found out that the elevator was broken. Everybody had to climb the stairs. Our room, at the end of the hall, was right across from the exit door. This is a fire door, with aggressive closing action and a very loud crash. The door to our room was not sealed very well. I put […] in ear plugs and slept OK, but my wife was up all night listening to the crashing door! Other than that, this hotel really is excellent and a good value. Read moreGenuine Hotels.com guest review
There are three good restaurants within half a block of this hotel.Genuine Hotels.com guest review
"stop over to the coast"
Stayed just one night to break up a long drive to the coast. We had a pretty spatious room, comfortable beds. The pool was open late for the kids, and within walking distance about half a dozen restaurants. We chose Apple bees, who just an FYI, gives a discount to hotel guests. The breakfast was decent with a few hot items. Nice and close to main roads […] off the freeway. Staff was very friendly even at the late hour we checked in and same in the morning. Great for a family stay Read moreGenuine Hotels.com guest review
"You will be unhappy from arrival to departure"
Before we arrived, we called because we weren't arriving until 8pm and wanted to make sure they didn't give away our room. They didn't answer. When we arrived, they checked us in quickly, but had an annoyingly detailed form to fill out by hand. The carpet in our room was worn and apparently pretty dirty and we generally felt that it was run down. We […] got to sleep with no additional problems and were generally happy at this point. In the morning, we noticed that the shower water pressure was very low. We found a cigarette butt in one of our towels. The elevator was out, but no signage was posted throughout the couple hours we were there. Breakfast was really bad: there were probably 40 people in the breakfast room when we were there, one DIY waffle iron, and one small bottle of syrup. The fried potatoes were ice cold. The one small pitcher of milk for cereal was empty and didn't get refilled when i asked. The coffee was very weak. We were happy to be gone when we left and vowed never to return. Read moreGenuine Expedia guest review
"V. Good hotel that is showing wear and tear"
Our most recent visit was about the fourth time I or my husband had stayed at the Phoenix Inn. The first time was almost two years ago and we observed a good deal of wear and tear on the condition of carpeting and the furniture in guest rooms this time, compared to conditions two years ago and even a year ago. General cleanliness was quite satisfactory […] and The lobby and breakfast room are showing less wear. The pricing of guest rooms is quite good. Unfortunately, affordability allows access to higher risk guests, who may not be particularly careful about avoiding and cleaning spills on carpets and sofas, disrupting the operability of window covering on their tracks, or even avoiding bumping, spilling liquids on furniture and picking at surface veneer layers on furniture. Perhaps room condition should be inspected before and after each guest takes possession, as in done with automobile rentals and each guest should be held accountable for his/her contribution to property damage . One criticism of SOP is that the number of washcloths and hand towels at the room sink should be equal to the number of guests to whom the room was rented Read moreGenuine Hotels.com guest review
"Good for the rate"
Pros: price, continental breakfast, close to highway, quiet. Cons: strange pool hours for kids (not allowed into the pool until 10am - maybe so business travelers can work out w/no kids?), needs new carpet in rooms,Genuine Expedia guest review
Just an older type of hotel. Clean and comfortable. Good breakfast and not much to complain about for the price paid.Genuine Expedia guest review
Family was flying out of PDX, and it is quite convenient to airport (10 minutes). We travel a lot, and usually go for mid-level newer limited-service hotels. We knew this was a bit older, so were pleasantly surprised at the hotel and the rooms. Friendly staff, they upgraded us to family suite when we arrived which was a nice bonus. Standard rooms looked […] fairly large as well, and was clean. Would definitely stay here again. Read moreGenuine Hotels.com guest review
Everything was great. Very comfortable, convenient & the staff was great. I have 3 kids and the hotel was awesome for them. The pool was great as well!Genuine Expedia guest review
"Not too bad"
This hotel is in a very convenient location. There are 4-5 restaurants within walking distance of the parking lot. The employees were very friendly and the rooms were clean. This is not a 4 star hotel by any means. Much of the decor is outdated but it served it's purpose and I didn't hear gunshots. Good value for the space.Genuine Hotels.com guest review
"Word of warning"
Had it not been for the actions of the staff to move us to a better room this review would have been a zero.So I wont go into details about room, but be warned, DO not accept room 143. That being said, our final room was very nice, quiet and comfortable. The breakfast was done very nice also with a very friendly host. The location was good with nice […] dining options right next door. Read moreGenuine Expedia guest review
"Close to restaurants and friendly staff."
Room was clean except for carpet was dirty and needed cleaning. Side door security was broken and the door was held open with a rock so not secure.Genuine Expedia guest review
"Close to my daughter's apartment."
Everyone was very helpful and friendly. Continental breakfast had a very nice selection. Beds were comfortable.Genuine Expedia guest review
Awesome hotel!!!! Totally worth the money. It was very nice, I loved how they used bath and body works products. The only thing wrong about the hotel is the carpet needs a good cleaning. Other than that it is a great hotel. I recommend it 100%!!!!Genuine Hotels.com guest review
"For the price great place"
Nice big rooms, nice people, nice area.Genuine Hotels.com guest review
I thought the hotel was great!Genuine Hotels.com guest review
Small room next to the elevator; broken bed, horribly stained carpet. Certainly not the Phoenix Inn & Suites I remember from a few years ago. You're best served to find something else.Genuine Expedia guest review
"Smell in room"
First room smelled of a bad cleaner covering up smoke. Same with the next one we were given. Would not stay again.Genuine Hotels.com guest review
"Close to shopping"
Nice breakfast. Nice people to help. Great location. Nice size rooms Very comfortable. Mini fridges and microwave in rooms.Genuine Expedia guest review
"Great Hotel...Reasonable price."
This was our second stay in a Phoenix Inn...last time in Eugene OR. The rooms are especially well set up for a couple that share a bed. Our rooms had a small "living" area aside from the sleeping area. Fridge, microwave, and two flat screen TV's. Even had a desk that was well oriented to simultaneously be on the laptop and watch TV.Genuine Hotels.com guest review
"Low price but just barely acceptable quality"
Have stayed here many times because its close to my relatives in the area. But condition of the hotel has deteriorated and its just barely acceptable. Rooms are spacious and do have small refrigerator and microwave. But cleanliness and condition of bedding and furnishings is not good.Genuine Expedia guest review
Should have stayed at Days InnGenuine Hotels.com guest review
Stayed for four nights. Cleaning staff was very nice and friendly. My child loved the pool.Genuine Expedia guest review
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