The hotel was under extensive renovation so there were some dust issues and people (workers) all over the place; however, our room was awesome. Very nice decor, comfortable beds and pillows and the room was spacious. The bathroom (shower) hardware needed some updating but overall, it was great. Breakfast was decent so no complaints. Close to the airport […] and activities that we wanted to do. I would definitely stay there again! Read moreGenuine Hotels.com guest review
"Worked for my needs"
Looks like they are in a transition to upgrade, area was clean for the most part. Beds were very comfortable and plenty of space in the rooms. Evening desk clerk could more professional.Genuine Hotels.com guest review
"Newly Renovated Rooms"
With newly renovated rooms and super comfy beds, this is a gem of a hotel, with an excellent location in the Vancouver suburbs.Genuine Hotels.com guest review
Hotel in process of changing to hilton brand. Most rooms renovated. Bed and pillows excellent. Lobby in progress of being renovated. Morning breakfast had good variety. Quite surroundings close to many restaurants.Genuine Hotels.com guest review
It was great went to grand daughters high school Graduation, the Phionex Inn has been bought out by Hilton Doubletree they are in the middle off changing over and remodeling but it is been done in a way that it does not desturb any one at all, a real nice stay and the future Hilton looks like a real great improvement. We will stay there again for s […] ure. Read moreGenuine Hotels.com guest review
"Nice and Cozy"
The large desk was perfect for getting a little work done on the sly.Genuine Hotels.com guest review
"Good proximity to I- 205, other services."
We have stayed at this hotel several times previously. It is well located with plenty of restaurants, stores, etc. nearby. It is also not far from Peace Health Medical Center. Mindful that the hotel is undergoing renovation, I think they aren't paying attention to the details. Room decor is plain black/tan bland. Room had not been vacuumed well, debris […] from carpet install & food crumbs between the beds. No soap. No coffee cups or coffee at breakfast. Had to go to front desk and ask. Not likely we will return. Read moreGenuine Hotels.com guest review
this is our second stay we came back because we moved to the area and were happy the first time we stayed as well as this time.Genuine Hotels.com guest review
Convenient location (destination: Portland). Hotel is changing ownership/name and is in mid-construction. Was not bothered by construction at all in the room. Stayed in an upgraded room which was very comfortable. Hallways were a bit dirty, especially stairwells. A 'pardon our construction' sign was leaning against a wall and couldn't be seen. A simple […] curtain hiding construction sites would have improved the ambiance 100% (for continental breakfast area). For a continental breakfast, it was actually quite good. Read moreGenuine Hotels.com guest review
It was being turned into a Double Tree by Hilton. The vanity being in the room, isn't that great. You wake the whole room up each time you want to use the sink.Genuine Hotels.com guest review
Great hotel, great staffGenuine Hotels.com guest review
"Very pleasant stay!"
The room was huge, the bed was soft and comfy, and breakfast was fantastic. I wish this had been our stay for our whole trip. Highly recommended!Genuine Hotels.com guest review
"Beautiful Newly Remodeled Rooms!"
This hotel is in the middle of being remodeled. The lobby looks nice and the newly remodeled rooms are gorgeous! The second floor was under construction but the third floor which is finished is very modern and looks great! We loved our room and have no complaints.Genuine Hotels.com guest review
"Very nice hotel"
I was pleasantly surprised with the room size and cleanliness. The full hot breakfast was good alsoGenuine Hotels.com guest review
This property is being remodeled and it needs it. The carpet in our room was badly stained and the sofa was a bit sunken, but the bedding was comfortable. The location is very handy for the airport and has easy access to I-205. The staff were friendly and helpful. The breakfast features both waffles (my favorite) and hot items. I'd definitely stay here […] again after the renovation is complete. Read moreGenuine Hotels.com guest review
"Perfect for coming and going to Shared Services ce"
Hotel was comfortable, located 2 miles from.where I was attending a conference. Staff were friendly and accommodating. Nuce filtered water station available. Beds were comfy, pool and sauna were quiet. Lots of restaurants and a cinema within walking distance.Genuine Hotels.com guest review
Need additional trash cans in room.Genuine Hotels.com guest review
"Next best thing to your own bed!"
Nice quiet neighborhood, and beautiful lobby and room. The breakfast was good, too; nice variety. The staff were friendly and helpful. The mattress and pillows were just right! I can't think of a thing I would change!Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Wow, thank you for the kind words! I'm so happy to hear that you enjoyed your stay. We look forward to the opportunity of having you back again soon. Thank you again.
A really nice surprise. In the middle of a remodel and we got a brand new room. The staff was super helpful, even checking in at 11pm.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Thank you for your kinds words. I'm so glad to hear you enjoyed your stay. More updates are coming as we work through this renovation. I hope you'll come back and see the bar and new lobby! Thank you again.
"Best rooms ever...Like a studio suite."
This is our 3rd stay at a Phoenix Inn, the second at this one. These are GREAT hotels...a GREAT value. The rooms are VERY livable...divided by a half-wall/kitchen counter with fridge and microwave. One half is the sleeping area, the other half a living area with sofa, cocktail table and desk. Very thoughtfully and efficiently configured. The included […] breakfast adds to the value...a nice array of both hot and cold foods, including sausage and eggs. We will always make it a point to stay at a Phoenix Inn when possible. Read moreGenuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Maurice, Thank you for the feedback. I'm so happy to hear that you enjoyed your stay and that you've stayed with us before. Keeping a return guest happy is truly the measure of performance for us. I hope that you'll come back after renovation is complete to see the new furniture and other improvements in the room and that your feedback is equally positive. Thank you again.
"Older Hotel, Great staff!"
The staff were very helpful and friendly. The Hotel seemed a bit on the old side but well maintained. My children loved the cookies at 3pm and the indoor swimming pool!! Housekeeping always arrived early and did a good job of making sure the room was clean and ready for our next night. I would stay again but hope they would update just a bit.Genuine Hotels.com guest review
This hotel was in a convenient location for us. It was clean and comfortable and quiet. The staff were helpful and friendly. We were going to the Portland Zoo and the clerk even printed out a map for us. The surrounding neighborhood is good with gas stations and a couple of good restaurants just across from the parking lot of the hotel. The price was […] good and we would definitely stay again. Read moreGenuine Hotels.com guest review
the room that we got was great except the shower head .. it's in a great location ... close to a lot of food places....check out is at noon ...the bed is very comfy..would definitely stay again .. wanted to stay double nights but place was totally booked :(Genuine Hotels.com guest review
First impression with the hotel lobby was great. The staff was friendly, efficient and the place was nice and clean. The room was perfect and convenient with the fridge and microwave. The carpets could have been cleaner and the breakfast needed more variety and flavors but I loved staying here for 4 nights. The beds were super comfy! Definitely stay […] here again. Read moreGenuine Hotels.com guest review
"Great place for a family stay!"
This was the perfect hotel for a quick weekend getaway. Our room was clean and comfortable. The staff were very friendly. The front desk clerk was chatty and nice and the maids said "hello" to us as we passed them in the morning. The breakfast buffet had a large assortment of warm and cold items and the gal who replenished the buffet line was really […] working hard. As busy as she was, she still managed to ask people how they were and if the food was tasting good. The indoor pool and hot tub was great for the kids. Hotel had many restaurant and retail options nearby and was a close commute to Portland. Overall good experience! Read moreGenuine Hotels.com guest review
"Lovely stay, As Always"
They are in the midst of renovation, and the carpeting in our room needed replacing, but it was clean, quiet and comfortable, which is what I want in a hotel. The staff was friendly, the maid service good and unobtrusive, and the bed was fabulous. As a matter of fact, after staying here several years ago, we asked the front desk for the brand name of […] the mattress and bought one for our home. My only cavil was that the tables in the breakfast room needed wiping a couple times when we went down for breakfast. But the breakfast is good, and they WERE busy. Read moreGenuine Hotels.com guest review
It was very comfortable and cozy. Felt like home.Genuine Hotels.com guest review
Nice hotel, they were doing renovations when we stayed though. So if you want complete quiet ask the front desk people before you if they are still doing renovations on the third floor.Genuine Hotels.com guest review
"Reserved for Kings bed, They gave me queen size."
I reserved king size bed, they gave me queen size bed. I am not handicap, they gave me a handicap room that is next to the elevator, people speak loudly, I cannot sleep. Very unhappy. there's spider in the room. I lived in room 212.Genuine Hotels.com guest review
The carpet in the room was very dirty and stained in a lot of places. Also, the room was just dated and things just had a lot of wear. The employee said they are in the process of refurbishing, because a new hotel chain bought them out. Another thing that was frustrating was that when trying to call the front desk the phone just rang and rang and nobody […] would answer, so she was always away from front desk area. Read moreGenuine Hotels.com guest review
Hotel is a little older but they have started renovations and the price was great. Close to restaurants, shopping and coffee shops. Breakfast wasn't my favorite: eggs dry, not much for choices. Went elsewhere to eat. Beds were comfortable and room was clean.Genuine Hotels.com guest review
My stay was fantastic at Phoenix Inn and Suites. The staff were very accommodating and friendly. The room met all expectations. The breakfast wasn't special, but was at least as good as your typical hotel breakfast. The location was convenient to area shopping, the Gorge, and getting to and from Portland. It's about 20 to downtown Portland.Genuine Hotels.com guest review
Convenient and easy to access. The staff was very good. Breakfast was lacking as food was stale and the juice machine and coffee ran out.Genuine Hotels.com guest review
"Friendly and helpful associates, clean rooms!"
Everything was as expected and better. The room was clean and very comfortable. I forgot toothpaste and when I called the front desk they were ready to help. The gals at the front desk were extremely helpful and super friendly. I am moving up to this area from Southern Oregon, and when I have family come from out of town (that don't stay with me) I […] will most definitely recommend them to stay here. Read moreGenuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Thank you so much for your positive remarks. I'm so glad to hear you enjoyed your stay. I will share these comments with my team. Please do send your family to us and hopefully they'll get to see the updates to the rooms and public spaces we're working on now. Thank you again!
"Great stay for an awesome price!"
I really enjoyed my stay at the Phoenix Inn. We had to stay somewhere before an early morning event in Vancouver and this hotel was close enough to it but for a great price. It was very close to many restaurants and this was very convenient. The bed was very comfortable. I would definitely stay there again and recommend this hotel to others.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Thanks L.S. for your comments. Yes, we are convenient aren't we! Many a time have I walked across the stree to McGrath's or Sweet Tomatoes for lunch and in the next couple months we'll have our own bar & bistro with panini's and other items so you won't need to leave the hotel at all for lunch. I hope you'll come back and experience it. Thank you again.
"Great hotel, central location"
I really enjoyed my stay here. Even though I was close to the back entrance, I never woke up when someone came in. The staff was wonderful but the breakfast leaves a lot to be desired.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Ted, thank you for your comments. I appreciate your honesty. We're undergoing renovations right now and one of the things that will be changing is our breakfast room. Soon the menu will include several grab and go options as well as an Espresso machine which will brew Starbuck's coffee. I hope you'll come back to see the improvements. Thank you!
"Came to see son play hockey"
comfortable bed quite area and good breakfast Only issues were the carpets in the room and hallways were very dirty.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Tom, Thank you for your feedback. New carpet is coming!! I'm so grateful to guests like you and I hope you know we're doing everything we can to provide a wonderful product for our guests. I would be so happy to have you back to see the renovation complete. Thank you again.
Room was very spacious.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Thank you for your positive review of our hotel. I'm so glad you felt the room was spacious. With the updates we're getting in the renovation the guest room will be even better! I hope you'll come back and see it. Thank you again.
I got a room last minute because of the icestorm and didnt feel safe driving home. The hotel was really nice and warm. The staff was pleasant and the room was clean. I got there at 11p.m. and had to check out at 5:30 am for work. So I didnt really get to enjoy the room short of the bed which was very comfortable. My only complaint was that given the […] time I checked in and the conditions outside; I was disappointed to see the only vending machines were drink machines. It would have been nice to not go to bed hungry after working 15 hours. Read moreGenuine Hotels.com guest review
I felt the hotel was too dark it should be brighterGenuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Thank you for your comments. I'm happy to say we begin renovations on Monday. One of the things that will be revamped is the hallway lighting and guest room lighting. I hope you're able to come back in a few months to see a brighter hotel! Thank you again.
"Phoenix Inn Vancouver"
Have stayed here many times in the past visiting relatives. Cannot beat the price for the service here, and close proximity to restaurants. It is back off of the highway so it is not noisy. Yes I think the carpet needs to be replaced which they are aware of, but if that sort of thing bothers you, pay the extra 75 a night and go somewhere else.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Thank you for your feedback! I'm so glad that you enjoy staying with us. It's truly a pleasure to see people return. Thanks again!
"Not bad for the price"
Stay wasn't that bad, the Hot Tub was not working and one of our rooms smelt like smoke really bad. But they were booked and couldn't do anything about it.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Thank you for taking the time to share your feedback. I apologize that the hot tub wasn't working during your stay. We just had our pool deck resurfaced and had to drain the pool and hot tub in order to do that. I'm happy to report the hot tub is up and running and we have a new deck as well! As far as the room, I'm very sorry it smelled like smoke. Unfortunately even though we are a non-smoking hotel some people just don't care. We do our best to remove the smell (deep clean, steam the carpets) but a lot of times the smoke gets into the walls. I'm happy to report when we start renovations on Monday one of the things they'll be doing in addition to the carpet is changing out the wallpaper. I hope you're able to come back and see the changes. Thank you again for your time.
Great hotel, but I chose it mostly for the pool, which was being resurfaced! I paid for two nights prior to arriving so was stuck there. Staff were all friendly, and I would stay again in the future, but will make sure pool and spa are in working order.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver The pool and spa are up and we have a brand new pool deck. I'm so sorry they were out while you were here. I hope you'll come back soon to see the new deck and relax in our pool and spa. Thank you.
Rugs and bathroom could of ban cleanerGenuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Nick, Thank you for taking the time to share your feedback. I'm sorry you didn't feel the carpet was clean. I assure you we do our best to keep it clean but the carpet is definitely aged. We have a renovation team that just arrived a few days ago and among many other changes will be replacing the carpet in the guest rooms. I hope you'll have an opportunity to come back and see the updates. Thank you again.
"excellant for the price"
breakfast the first morning was excellent. main dish was sausage and eggs. second and third day was overdone eggs and undercooked potato. otherwise the stay was excellent. staff was very friendly.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Thanks for your comments Jim. I'm glad to hear you enjoyed your stay and that you felt our staff was friendly. I will pass along your comments about the breakfast though. That's certainly not the quality we want to present to our guests. The food should be cooked properly every day. Thank you for bringing it up.
"Nice Hotel & well priced but flooring needs help"
Very nice hotel on most important points & very well priced for the general area, but flooring is very worn and cleaning no longer restores the appearance of clean. At least 20% of the furnishings are frayed or "dinged" from long and perhaps negligent customer use. Both need replacement. I recommend that guests be required to sign off on the condition […] of the furniture and flooring in their room upon check in and that they be fined for stains they make on floor and softgoods and damage made to furnishing Read moreGenuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Thank you for your suggestions. I assure you we're aware of the carpet and the furniture. We do our best to keep it clean in the meantime but the renovation is starting and we'll have updates soon. Thank you again!
"Perfect for us!"
I've stayed in many motels over the past 30 years and I can state without doubt that this awesome setting is perfect for a 2 or 3 night stay. My back was hurting when we arrived and at 4AM I was in the hot-tub and then swimming it the pool. The free breakfast was full of about anything and everything you could ask for! This was not a "brunch" but a […] "what would you like, and YES please take to your room if you want. BIG rooms for the price and very nice people. TV HD! Just a wonderful experience. I'll be back when ever I'm in the area. Thanks folks for a clean, kind, and memorable time! Bob Appleton:-) Read moreGenuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Thanks Bob for your wonderful comments. I'll pass these along to my team. This is the kind of experience we want all our guests to have. I'm so happy to hear you enjoyed your stay. Please come back and see us again soon. Maybe the next time you're here we will have begun renovations and you can start to see the changes being made. Thanks again!!
It was a nice comfortable hotel/room and the price was good. Nice and cozy/clean. I look here 1st when I travel to Ore./WA. They also give a good choice of comp. BreakfastGenuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Thank you for your feedback, I'm glad to hear you enjoyed your stay with us. I hope you'll visit again soon! Thank you again.
Found staying there delightful and very comfortable. Would recommend to others.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Tamara, Thank you so much for the positive feedback. It's nice to be able to pass on the wonderful things our guests have to say. I hope you'll visit us again soon!
"Best for the money"
Booked the room off hotel.com. For the money it was an excellent value. Would go back in a heartbeat. Yes needs new carpet but all else was clean and all amenities that a 120 dollar per night room would have.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Vancouver Thank you for your comments! Yes, new carpet is coming, we're counting the days now until our renovation begins. Thank you for hanging in there as we wait. I hope you'll come back in the future to see the changes that have been made. Thank you again!
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